EXPRESSION OF INTEREST for OPERATION AND ...and more for GSM prepaid/postpaid/...

ANNEXURE

EXPRESSION OF INTEREST

for

OPERATION AND MAINTENANCE

of

BSNL CUSTOMER SERVICE CENTRES (Type-III)

in

KERALA CIRCLE

OPERATION AND MAINTENANCE OF

BSNL CUSTOMER SERVICE CENTRES (Type-III)

WITHIN THE INTEGRATED FRANCHISEE/DSA/BRD/LCO(BSNL Exclusive)

TERRITORY OF BUSINESSAREA

Terms and conditions and Scope of work

1. CSCs SHOULD BE LOCATED IN THE TERRITORY OF THE INTEGRATED

FRANCHISEE/DSA/BRD/LCO(BSNL exlsusive) OR ON

MUTUALAGREEMENT.

1.1. The Franchisee has to enrol itself as Integrated Franchisee/DSA to

enable to sell BSNL Products/Services.

1.2. LCO(BSNL exclusive) has to enrol itself as DSA to enable to sell

BSNL Product/Services

2. THE DURATION OF THE CONTRACT WILL BE FOR A PERIOD OF

THREE MONTHS. After expiry of Agreement for a period of Three months,

SSA head may review the performance of the Integrated

Franchisee/DSA/BRD/LCO(BSNL exclusive) and extension may be done

accordingly.

3. SCOPE OFWORK:

3.1. Scope of the contract is for operation and maintenance of customer

service centres (Type-III) as per Integrated

Franchisee/DSA/BRD/LCO(BSNL exclusive) policy on commission basis.

The Integrated Franchisee/DSA/BRD/LCO(BSNL exclusive) shall provide

BSNL services/products to walk in customers.

3.2. BSNL shall makeover the space/furniture of the Customer Service

Centre (CSC) to the Integrated Franchisee/DSA/BRD/LCO(BSNL

exclusive) on as-is-where-is basis.

3.3. Facility of upkeep and routine maintenance of the CSC is the

responsibility of the IntegratedFranchisee/DSA.

3.4. The Integrated Franchisee/DSA will ensure,timely acceptance of bill

payments of BSNL only through CBP, availability of application forms for all

BSNL services (supplied by BSNL), readily provide information related to

BSNL services,accept all types of new service requests and acceptrequests

like change of tariff plan, change of address and other services now being

provided by CSCs. No cash payments through CDR or Kennan FX, mobile

PMS should be accepted by Integrated Franchisee/DSA.

3.5. Customer Service Centre shall act a ‘Demo Centre’ for services

(especially new services). Only BSNL approved display boards/banners

should be used. The Intranet connectivity to CSC will be provided by

BSNL on non- chargeable basis, only for BSNL service purposes.

3.6. TheIntegratedFranchisee/DSAshallkeeptheBSNLpremisesneatandtidy.

3.7. The scope includes handling of all types of enquiries, complaints,

requests from GSM/LL/BB/FTTH customers visiting Customer Service

Centre, to sell LL/BB/FTTH connections and new SIM activation through

DKYCetc.

3.8. The Integrated Franchisee/DSA/BRD/LCO(BSNL exclusive) can

accept applications for bulk connections here minimum of 25 connections

and more for GSM prepaid/postpaid/ Landline/Broadband/FTTH and

leased lines and hand over to designated BSNL officials for due processing

of bulk connections.

3.9. The commission for the Integrated

Franchisee/DSA/BRD/LCO(BSNL exclusive) will be applicable as

perthecommissionpolicyasdecidedbytheBSNLfromtimetotime.

3.10. The Integrated Franchisee/DSA/BRD/LCO(BSNL exclusive) is

required to open the Customer Service Centre from 09.30 AM to 05.00 PM

atleast on all working days of the week.

3.11. The Integrated Franchisee/DSA/BRD/LCO(BSNL exclusive) shall

ensure, there is no damage to telecom installations or telecom equipments

available in the BSNL premises, failing which suitable penalty will be

imposed by BA Heads.


not carry out sales and marketing activities for other competitors of BSNL

in the customer Service Centre, failing which contract will be terminated

immediately.

3.13. The officers/staff or any other representatives of BA have the right to

visit any Customer Service Centre within the jurisdiction of BA and can

inspect the sales and marketing reports/files/records and can conduct

physical stock verification.


keep record of all sales activities, bill collections etc., on daily basis and

relevant files/registers are to be maintained. Such records shall be made

available to BAteams.

4. SERVICE/OPERATIONS EXPECTATIONS FROM INTEGRATED

FRANCHISEE/DSA/BRD/LCO(BSNL exclusive) IN CUSTOMER SERVICE

CENTRE(CSC).

4.1. Sales of all types of services/products of only BSNL and marketing

of BSNL services/products. Integrated Franchisee/DSA/BRD/LCO(BSNL

exclusive) will not use the space, allotted to him, for any other business or

sale of other service provider’s products/services, other than BSNL

products/services.

4.2. Sale of Telecom products (ONT/CPE/EPBT/Wifi Router/ADSL

Modem/Data Dongle/set top box/laptops/Mobile handsets) for the

convenience of BSNL customers shall be allowed.

4.3. Acceptance & Co-ordination of all types of mobile related

complaints and forwarding such complaints to CSC nodal officer of the

BA.

4.4. Only CBP system generated receipts are to be given to customers for

collections of Bill payments, receipt of applications etc.

4.5. Electricity charges for the CSC shall be paid by

Franchise/DSA/BRD/LCO(BSNL exclusive). The same will be assessed

after considering the consumption in that particular room/space.

5. FINANCIAL PROPOSAL:

5.1. The Integrated Franchisee/DSA/BRD/LCO(BSNL exclusive) will get

commission as per franchisee policies of different products/services

notified from time totime.

5.2. The existing BG of the Integrated Franchisee shall be a security,

against original purpose as per franchisee policy as well as a guarantee

against any damage to BSNL property, Image, Brand Value or fraud at

CSC premises. Whereas, DSA/BRD/LCO(BSNL exclusive) has to furnish

PBG/Security Deposit to AO(Cash) per CSC for RS.10,000/- for Type III

CSCs and extendable if required.

5.3. For prepaid services, the Integrated

Franchisee/DSA/BRD/LCO(BSNL exclusive) shall be allowed to lift

material on payment basis like SIM cards, Recharge Vouchers etc., on

predefined commission basis as per Integrated Franchisee/DSApolicy.

5.4. The Integrated Franchisee/DSA/BRD/LCO(BSNL exclusive) will

present monthly claims with supporting documents.

6. NO CAPEX/OPEX TO BE PAID BY BSNL TO INTEGRATED FRANCHISEE.

6.1. For claims of commission on post paid services/new connections, a

monthly bill will be submitted to AGM(S&M) along with proof of

remittance made and proof of deposit to designated officer of that SSA

(day-wise consolidated) for the particular month. Claim to be submitted

within seven days of end of the month. After 30 days, no claim shall be

ordinarily entertained. For prepaid services, commission shall be upfront as

in Integrated Franchisee/DSApolicy.

6.2. Reconciliation should be done byAO (Cash).

7. TERMINATION

7.1. The BSNL reserves right to terminate the contract with one month

notice if, Integrated Franchisee/DSA/BRD/LCO(BSNL exclusive) fails to

perform on sales and marketing activities over a period of 3months.

8. TERMINATION FOR INSOLVENCY

8.1. The BSNL may at any time terminate the contract by giving written

notice to the Integrated Franchisee/DSA/BRD/LCO(BSNL exclusive)

without compensation to the Franchisee. If the franchisee becomes

bankrupt or otherwise insolvent as declared by the competent court

provided that such termination shall not prejudice or affect any right of

action or remedy which has accrued or shall accrue there after to the

purchaser.

9. EXIT CLAUSE

9.1. If Integrated Franchisee/DSA/BRD/LCO(BSNL exclusive) want to exit he has to comply with thefollowing:

I. Give one month’snotice.

II. Surrender of all equipment which has taken from BSNL in working

condition.

III. The sum of all consequential damages, if any that arise on account of

pre-mature closure will be borne by Integrated Franchisee.

IV. The Integrated Franchisee/DSA/BRD/LCO(BSNL exclusive) has to

hand over all the records/data manually/computerized) to BSNL in both

cases if Integrated Franchisee/DSA/LCO(BSNL exclusive) wants

toexit.

V. The Integrated Franchisee/DSA/BRD/LCO(BSNL exclusive) will have

to clear all the dues to BSNL.

10. SELECTION CRITERIA :

10.1. Priority will be given to Franchise of the respective territory, DSA/BRD,

BSNL exclusive LCO, in the order of preference.

10.2. In the absence of EOI from Franchisee, the best performing (based on

revenue performance for the last six months) DSA/BRD will be

selected.

10.3. Further, if DSA/BRD also is absent, best performing (based on revenue performance for the last six months) BSNL exclusive LCO will be

selected.

11. Encashment of PBG will be made if the Integrated

Franchise/DSA/BRD/LCO(BSNL exclusive) fails to abide any of the above

conditions.

12. BSNL reserves the right to modify/cancel the above policy at any time

and as per the guidelines issued by Corporate office from time to time.

13. The selected bidder shall arrange the manpower and establish within one week

of award of work failing which BSNL reserves the right to award to next eligible bidder

without further notice.

14. The bidder has to submit the EOI for the respective BAs to the designated

office as shown below:

S No Business Area Designation of the Officer

to whom the bid is to be

submitted

1 Alleppey AGM(EB&PV)

2 Ernakulam AGM(CML)

3 Kannur AGM(Mktg)

4 Kollam AGM(S&M CFA)

5 Kottayam AGM(NWP)

6 Kozhikode AGM(CSC)

7 Malappuram AGM(Mktg)

8 Palakkad AGM(EB)

9 Pathanamthitta AGM(Plg-II)

10 Thiruvananthapuram AGM(MM & Tender)

11 Thrissur AGM(CML)

15. All pages are to be countersigned by the bidder.

16. Last date for submitting the bid is 22nd

January 2020, 15.00 hrs

17. Proforma for submitting option for operation and maintenance of BSNL

customer service centres is enclosed as annexure.

PROFORMA FOR SUBMITTING OPTION FOR OPERATION AND

MAINTENANCE OF BSNL CUSTOMER SERVICE CENTRES BY

FRANCHISEE/DSA/BRD/LCO(BSNL exclusive)

BUSINESS AREA: KOZHIKODE

Sl.No. CSC Name Option (Yes/No)

1. Kunnamangalam

2. Mananthavady

3. Kuttiadi

4. Nadapuram

5. Ramanattukara

6. Kadalundi

7. Pantheerankave

8. Meladi

9. Perambra

10. Atholy

11. Balussery

12. Sulthan Battery

13. Koduvally

14. Mukkom

15. Elathur

I/We hereby do express our interest in operation and maintenance of the

above BSNL Customer Service Centres as per the terms and conditions of EOI

floated by BSNL Kerala Circle dated 14.01.2020.

Place: Signature:

Date: Name of Franchisee/

DSA/BRD/LCO(BSNL Exclusive):

Franchisee/DSA/BRD/

LCO(BSNL Exclusive) Code:




BUSINESS AREA: PALAKKAD

Sl.No. CSC Name Option (Yes/No) 1. Olavakode 2. Nemmara 3. Koduvayur 4. Sreekrishnapuram 5. Pathirippala 6. Kongad 7. Kulappully 8. Alanallur 9. Kottanad 10. Koppam 11. Kozhinjampara 12. Coyalmannam 13. Kollengode 14. Kanjikode 15. Wadakkancheri




Place: Signature:



Franchisee/DSA/BRD/





BUSINESS AREA: PATHANAMTHITTA

Sl.No. CSC Name Option (Yes/No) 1. Chittar 2. Kadampanadu 3. Kaipattoor 4. Vadasserikkara 5. Kumbanad 6. Mallapally 7. Niranam 8. Pamba 9. Malayalappuzha 10. Sabarimala 11. Vechoochira




Place: Signature:



Franchisee/DSA/BRD/





BUSINESS AREA: KOLLAM

Sl.No. CSC Name Option (Yes/No) 1. Anchal 2. Anchalummoodu 3. Ayur 4. Chathannoor 5. Chithara 6. Kadakkal 7. Kundara 8. KUNNATHOOR 9. MANAPPALLY 10. Nilamel 11. Oachira 12. Paravoor 13. Pooyappally 14. Punalur 15. Vallikkavu 16. Vettikkavala




Place: Signature:



Franchisee/DSA/BRD/





BUSINESS AREA: KOTTAYAM

Sl.No. CSC Name Option (Yes/No) 1. AYARKUNNAM 2. ERATTUPETTA 3. Erumeli 4. KARUKACHAL 5. Kollappally 6. KURAVILANGADU 7. KURISUMMOODU 8. KURUPPATHARA 9. MANARCAD 10. MANIMALA 11. MUNDAKKAYAM 12. Pampady 13. PONKUNNAM 14. POOVARANI 15. Ramapuram 16. THALAYOLAPARAMBU 17. UZHAVOOR 18. Vazhoor




Place: Signature:



Franchisee/DSA/BRD/





BUSINESS AREA: THRISSUR

Sl.No. CSC Name Option (Yes/No) 1. ALAGAPPANAGAR 2. AMALANAGAR CSC 3. Annamanada 4. CHAZHUR 5. Kattoor 6. Kechery 7. Kodakara 8. Koratty 9. MANNUTHY 10. MOORKANAD 11. MULLURKKARA 12. Ollur 13. PAZHAYANNUR 14. Perinjanam 15. VADANAPPALLY 16. MGKavu 17. Varandarappilly 18. Punnayurkulam 19. Vellikulangara 20. Venkitangu




Place: Signature:



Franchisee/DSA/BRD/





BUSINESS AREA: ALAPPUZHA

Sl.No. CSC Name Option (Yes/No) 1. Kollakadavu 2. Mannar 3. Muthukulam 4. Nooranad 5. Pulinunnu 6. S L Puram




Place: Signature:



Franchisee/DSA/BRD/





BUSINESS AREA: THIRUVANANTHAPURAM

Sl.No. CSC Name Option (Yes/No) 1. Ambalamukku 2. BALARAMAPURAM 3. CHIRAYINKEEZHU 4. Kaithamukku 5. KALLAMBALAM 6. Kallara 7. Kallikad 8. KARIAVATTOM 9. Kudappanakkunnu 10. MALAYINKEEZHU 11. NEMOM 12. OTTASEKHARAMANGALAM 13. PARASSALA 14. POOVAR 15. Shanghumugham 16. Vattiyoorkavu 17. VELLANAD 18. Vellarada 19. VITHURA




Place: Signature:



Franchisee/DSA/BRD/





BUSINESS AREA: KANNUR

Sl.No. CSC Name Option (Yes/No) 1. MANJESWAR 2. RAJAPURAM 3. UDUMA 4. ALACODE 5. ANJARAKANDY 6. BEEMANADI 7. Cheemeni 8. CHENGALA 9. IRIKKUR 10. Karivellur 11. Kelakam 12. KUMBALA 13. KUTTIKKOL 14. Mambaram 15. Mangattaparamba 16. MATHAMANGALAM 17. Payangadi 18. Payyavoor 19. PERAVOOR 20. Pilathara 21. Sreekandapuram 22. TRIKKARIPUR




Place: Signature:



Franchisee/DSA/BRD/





BUSINESS AREA: ERNAKULAM


1. Adimaly

2. AGATTI

3. AMINI

4. Androth

5. CHERAI

6. CHETLATH

7. Chithirapuram

8. CSC IDUKKI

9. CSC,Palluruthy

10. CUSAT

11. EDAPPALLY

12. KADAMATH

13. KALADY

14. KALAMASSERY

15. KALPENI

16. KARIMANNOOR

17. KAVARATTI

18. KILTAN

19. KIZHAKKAMBALAM

20. KOOTHATTUKULAM

21. KUMILY

22. MINICOY

23. MULAMTHURUTHY

24 MURICKASSERY

25 MUTTOM

26. NARAKKAL

27. Pampakuda

28. RAJAKKAD

29. RAJAKUMARI

30. VANNAPPURAM

31. VARAPUZHA




Place: Signature:



Franchisee/DSA/BRD/





BUSINESS AREA: MALAPPURAM


1. AREACODE

2. Changaramkulam

3. CHELARI

4. Edakkara

5. Karingappara

6. Edavanna

7. EDAVANNAPPARA

8. Kadampuzha

9. KALPAKANCHERY

10. Kolathur

11. Kuttipuram

12. Mangalam

13. MANKADA

14. MARANCHERY

15. MELATTUR

16. Pandikkad

17. PULIKKAL

18. Tanalur

19. Tanur

20. Tirurangadi

21. Valanchery

22. Valluvambram

23. VENGARA

24. Thazhekkode

25. Kunnumpuram

26. Makkaraparamba

27. Pulamanthole

28. Vylathur

29. WANDOOR




Place: Signature:



Franchisee/DSA/BRD/


Date post:	18-Mar-2020
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