External Factor : Environment / Intangibles

Pertemuan 6

Matakuliah : L0074/Psikologi Industri dan Organisasi 2Tahun : 2008

EXTERNAL FACTORS : ENVIRONMENT / INTANGIBLES

• Incentive• Organizational System / Organization

Capital

INCENTIVE PAY

• Along with wages and salaries, many organizations offer incentive pay – that is, pay specifically designed to energize, direct, or control employees’ behavior.

• Incentive pay is influential because the amount paid is linked to certain predefined behaviors or outcomes.

• Usually, these payments are in addition to wages and salaries.

PRINCIPLES OF EFFECTIVE INCENTIVE PAY PLANS

• Performance measures should be linked to organization’s goals.

• Employees should believe they can meet performance standards.

• Organization must give employees resources needed to meet goals.

• Employee should value rewards. • Employee should believe reward system is fair.• Plan should take into account that employees

may ignore goals that are not rewarded.

INCENTIVE PAY FALL INTO THREE BROAD CATEGORIES

• Incentives linked to individual• Incentives linked to group• Incentives linked to organizational performance.

• The choice of incentive pay may affect not only the level of motivation, but also the kinds of employees who are attracted to and stay with the organization.

Pay for individual performance

PAY FOR GROUP PERFORMANCE

PAY FOR ORGANIZATIONAL PERFORMANCE

PROCESSES THAT MAKE INCENTIVES WORK

PARTICIPATION IN DECISIONS

COMMUNICATION

BALANCED SCORECARD

• Balanced scorecard a combination of performance measures directed toward the company’s long and short-term goals and used as the basis for awarding incentive pay.

• Balanced Scorecard (BSC) Strategy Map

PENGANTAR STRATEGY MAP

• An organization’s strategy describes how it intends to create value for its shareholders, customers, and citizens. An organization must measure the critical few parameters that represent its strategy for long-term value creation.

BINA NUSANTARA 11

STRATEGY MAPS

BINA NUSANTARA 14

ORGANIZATION CAPITAL

• Organization capital the ability of the organization to mobilize and sustain the process of change required to execute the strategy.

ORGANIZATION CAPITAL BUILT UPON FOUR COMPONENTS

1. Culture awareness and internalization of the mission, vision, and core values needed to execute the strategy.

2. Leadership availability of qualified leaders at all levels to mobilize the organization toward its strategy.

3. Alignment individual, team, and departmental goals and incentives linked to attainment of strategic objectives.

4. Teamwork knowledge with strategic potential shared throughout the organization.

HIGH PERFORMANCE WORK SYSTEM

• High performance work system the best possible fit between social system (people & how they interact) & technical system (equipment & processes).

• Cause : - the nature of the workforce & technology change- customers demanding high quality & customized products. - employee seeking flexible work arrangements.- employers looking for ways to tap people’s creativity & interpersonal skills.

ENABLERS

• Knowledge Workers Knowledge Management

• Employee Empowerment• Teamwork

BINA NUSANTARA 17

KNOWLEDGE WORKERS

• Knowledge workers employees whose main contribution to the organization is specialized knowledge, such as knowledge of customers, a process, or a profession.

• As more organizations become knowledge-based, they must promote and capture learning at the level of employees, teams, and the overall organization.

BINA NUSANTARA 18

ORGANIZATIONAL CAPITAL FOR KNOWLEDGE WORKERS

• Organizational Knowledge Creation Nonaka

• Learning Organization Fifth Discipline theory Senge

BINA NUSANTARA 19

EMPLOYEE EMPOWERMENT• Employee empowerment means giving employees

responsibility and authority to make decisions regarding all aspect of product development or customer service.

• Jobs must be designed so the employee have the necessary latitude for making a variety of decisions.

• Employee must be trained to exert their wider authority and use information resources

• Employee also need feedback to help them evaluate their success.

• Pay and other rewards should reflect employee’s authority.

BINA NUSANTARA 20

TEAMWORK

• To increase employee responsibility and control is to assign work to teams.

• Teamwork is the assignment of work to groups of employees with various skills who interact to assemble a product or provide a service.

• Technology is enabling teamwork through virtual teams.

BINA NUSANTARA 21

BINA NUSANTARA 22

THE END