+ All Categories
Home > Technology > Facebook Measurement Fundamentals

Facebook Measurement Fundamentals

Date post: 15-Jan-2015
Category:
Upload: tim-wilson
View: 14,264 times
Download: 0 times
Share this document with a friend
Description:
Presentation delivered by Justin Kistner (@justinkistner) of Webtrends at the July 2011 Web Analytics Wednesdays in Cincinnati and Columbus.
Popular Tags:
48
© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED. @justinkistner MEASURING FACEBOOK
Transcript
Page 1: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

MEASURING FACEBOOK

Page 2: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

What can be measured?

Page 3: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Campaign components

DRIVERS LANDING TAB CONVERSION

Ad

Post

Tweet

Email

Site

App

Like

Page 4: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

The 3 slide introduction to tabs

Page 5: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Tabs are here

Page 6: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Page 7: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Tabs make ideal landing pages

Page 8: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

How do you measure campaigns?

Page 9: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Measuring Apps

Page 10: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Measuring Apps

Any Analytics Provider

Page 11: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Measuring Apps

Any Analytics Provider

Look for solutions that:

• Support Facebook

parameters out of the box,

or

• Allow you to add custom

variables to support them

Page 12: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Measuring Campaigns

Page 13: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Drivers Landing Page Conversion

Measuring Campaigns

Page 14: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Drivers Landing Page Conversion

Measuring Campaigns

• Place campaign IDs at the

end of your links. Use unique

values for each ad.

Page 15: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Drivers Landing Page Conversion

Measuring Campaigns

• Place campaign IDs at the

end of your links. Use unique

values for each post.

• Shorten URLs to measure

clicks and to keep

campaigns IDs easily intact

Page 16: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Drivers Landing Page Conversion

Measuring Campaigns

• Iframes can’t see the

campaign IDs in the referring

link from an ad or a post, so

you need a solution that

supports app_data param.

Page 17: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Drivers Landing Page Conversion

Measuring Campaigns

• Facebook is the only source

for how many likes an ad

delivers and they provide the

data in their ad management

tool as well as the ad API.

• No other traffic source can

be measured on how many

likes it drove.

Page 18: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Drivers Landing Page Conversion

Measuring Campaigns

• Measuring traffic from

Facebook to your website is

standard analytics.

• Facebook reports on organic

shares in Facebook if you

tag your website with their

JavaScript.

Page 19: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

• Page Metrics

• Tab Views

• Tab Metrics

• Site Referral

• Facebook API

• Tab Metrics

• Site Referral

• Facebook

Parameters

• Ad Conversions

Solution Comparison

Page 20: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Why does Facebook marketing matter?

Page 21: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Social Is The #1 Online Activity

Page 22: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Fortune 100 site traffic decreasing

• Average percentage drop was 23.02%• 68% experienced negative growth in unique visits from 2009 – 2010[1]

[1] Unique visits were monitored between Nov 2009 – Nov 2010

-100.00%

-50.00%

0.00%

50.00%

100.00%

150.00%

Yearly change in Unique Visits – Fortune 100 (2009-2010)

Cisco systems (139%)

Phillip Morris (-76.3%)

Page 23: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

19,800,000 1,800,000

FACEBOOK FANS SITE VISITORS (MO.)

22,700,000 270,000

16,900,000 290,000

8,000,000 325,000

Page 24: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Social Networks 52%

Facebook 51%

Twitter

8%

Location

4%

THE USADOPTIONOF SOCIAL

Page 25: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

How does Facebook marketing work?

Page 26: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Page 27: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

76%

50%

Visit Everyday

Links Clicked

1

5.3

Friend Network

130

310FANS ARE

HARDCORE FACEBOOK

USERS

Fans Avg. User

Page 28: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

FANS ARE CUSTOMERS

LOOKING FOR DEALS,

NEWS & COMMUNITY

Existing customers

84%

Want exclusive offers & benefits

83%

Buy more after becoming a fan

36%

Page 29: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

75%

59%

49%

Friend

Search

Brand Invite/Ad

What drives people to fan?

Page 30: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

10%

25%

25%

29%

10%

1%

13-1718-2425-3435-5455+Unknown

http://www.istrategylabs.com/2010/01/facebook-demographics-and-statistics-report-2010-145-growth-in-1-year/

Over 60% of Facebook is 25-55+

Page 31: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

The older we get, the more we click

Page 32: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Gather emails

Page 33: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Facebook store fronts

Page 34: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Page 35: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Page 36: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

• You will get more fans

• You will see a drop in tab views

• You will need to nurture fans to get value

Page 37: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Use promo to incentivize like

Page 38: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Promoting your tab

• Facebook Ads• Wall Posts• Email• Website• TV• Print

Page 39: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Posts are filtered by EdgeRank

Page 40: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

• Touching, emotional stories

• Provocative, passionate debates2-3X• Important sports wins

• Simple, easy questions.5-2X

Most clicked on wall posts

1

Page 41: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Search and social work together

Page 42: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Avg. CTR of ads to non-fans.05%Avg. CTR of ads to fans.35%

Cold targeting vs. fan targeting

Page 43: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Images are the most important

Page 44: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Images are the most important

Page 45: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Website

Facebook Assets

Landing page options

Page 46: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Website

Facebook Assets

Landing page options

Page 47: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

Avoid busy tabs

Page 48: Facebook Measurement Fundamentals

© 2011 WEBTRENDS INC. ALL RIGHTS RESERVED.@justinkistner

QUESTIONS?Thank you!


Recommended