19TH ANNUAL
FACES OF SUCCESS
January/February 2016
Jessica GreeneElements Salon
Fernandina Beach, FL
Rebecca LeeBella Luci
Poughkeepsie, NY
Beate Assmuth-Ong and Kendall OngMane Attraction
Scottsdale, AZ
Sarah Wisda and Christy VowersAura Salon and Day Spa
Scottsdale, AZ
Pascal Ibgui Pascal pour Elle
Glencoe, IL
SALONTODAY.COM A MODERN SALON PUBLICATION
Frank and Belinda GambuzzaSalon Visage
Knoxville, TN
You’re SublimeA spirited round of applause to the 104 Aveda Salons who made the Salon Today 200.*
Your style, service and mindfulness make you a sublime force in the world of beauty. We’re honored that you choose Aveda to accompany you on your journey to the top. Not on the
list yet? Create a plan to get there — visit experienceaveda.com or call us at 888.688.6659. Remember, you don’t have to do it alone.
ALABAMAtonya jones salonspa
Birmingham
ARIZONAsalon estique
Phoenix
the root salon
Phoenix
CALIFORNIAadora salon and studio
Oceanside
anasa hair studio
Temecula
atelier studio
San Jose
karen allen salon and spa
Riverside
lux salon spa
Fullerton
metro for men
Irvine
COLORADOaveda academy denver &
pure talent salons
Denver
aveda institute
Denver
centre salon
Lakewood
centre salon & spa
Arvada
centre salon & spa
Westminster
centre salon & spa ,
tiffany plaza
Denver
headlines-the washington
park salon
Denver
la tierra salon & day spa
Highlands Ranch
namaste pure design
salons
Denver
three cutters
Denver
zinke knoebel hair studio
Boulder
CONNECTICUTa new beginning
Bethel
escape salon & spa
Bethel
FLORIDAaura salon
Jacksonville
avantgarde
Destin
elements salon
Fernandina Beach
leaf salon and spa
Brooksville
maggie the salon
Pembroke Pines
nuovo salon
Sarasota
panache salon & spa
St. Augustine
primp
Winter Park
rituals
Clearwater
salon estetica
Riverview
the changing room
hair design
Aventura
truu salon
Hollywood
GEORGIAon the green salon and
day spa
St. Marys
salon 124
Grayson
HAWAIIthe black cat salon + spa
Kailua
ILLINOISallure designs in beauty
Libertyville
avalon salon and day spa
Deer Park
jonathan kane salon & spa
Flossmoor
salon soca
Chicago
spa bleu
West Dundee & South Barrington
INDIANArejuve salon spa
Carmel
solaris
Evansville
IOWAadara salon and spa
Johnston
salon spa w
Des Moines
serenity couture salon spa
West Des Moines
trixie’s salon
Des Moines
KANSAScharisma inner beauty -
outward
Wichita
eric fisher salon
Wichita
planet hair
Wichita
KENTUCKY501 salon & spa
Bellevue
omagi salon & spa
Louisville
pure salon spa
Louisville
LOUISIANAparis parker
Hammond
spa mizan
Lafayette
MARYLANDnvs salon & spa
Bel Air
MICHIGANbrown & deline
Ann Arbor
MINNESOTAkai salon
Champlin
michelle kenric hair & spa
Sartell
taj salon & spa
Brooklyn Park
MISSOURIginger bay salon & spa
Kirkwood
inspire salon
Weldon Spring
philip johnson salon & spa
St. Louis
salon fleur de lis
St. Louis
NEW YORKasanda spa lounge
New York
scott j
New York
NORTH CAROLINAaabani salon & spa
Asheville
savvy salon and day spa
Cornelius
OHIObella capelli sanctuario
Westlake
canvas salon and skin bar
Powell
head quarters salon
& spa
Westlake
john robert ’s hair
studio & spa
Mayfield Heights
nurtur the salon
Columbus
OREGONgervais salon & day spa
Eugene
PENNSYLVANIAbella salon & day spa
North East
evolve salon & spa
Center Valley
salon secrets spa
Kennett Square
TENNESSEEjon alan salon
Nashville
onu salon
Murfreesboro
origina salon spa
Franklin
tangerine salon and spa
Murfreesboro
true blue salon
Nashville
TEXAS360 the colour bar salon
El Paso
avant salon spa
Austin
breeze salon & day spa
Georgetown
dv8 the salon
Grapevine
garbo a salon
Austin
hue salon
Houston
josephine’s day spa & salon
Houston
leif ’s hair studio
Houston
vanity salon
Houston
von anthony salon
Frisco
UTAHcentre salon,
fashion place
Murray
VIRGINIAmango salon
Richmond
tulip salon and spa
Fredericksburg
WASHINGTONcaruh salon & spa
Seattle
habitude salons and spa
Seattle
WISCONSINecco salon
Fitchburg
impressions
Mequon
neroli salon & spa
Milwaukee
CANADAbrio salon
Lethbridge, Alberta
red bloom salon
Calgary, Alberta
sin 7 salon
White Rock, British Columbia
* Salon Today, January 2016.
19TH ANNUAL
The Many Faces of Success
28 salontoday.com January/February 2016
1. Jessica Greene
Elements Salon
Fernandina Beach, FL
2. Rebecca Lee
Bella Luci
Poughkeepsie, NY
3. Beate Assmuth-Ong and Kendall Ong
Mane Attraction
Scottsdale, AZ
4. Frank and Belinda Gambuzza
Salon Visage
Knoxville, TN
5. Pascal Ibgui
Pascal pour Elle
Glencoe, IL
6. Sarah Wisda and Christy Vowers
Aura Salon and Day Spa
Scottsdale, AZ
1
2
3
4
5
6
salontoday.com January/February 2016 37
IMPRESSIONSMequon, WI
impressionsdayspa.com
Kitty Tierney
SQUARE FEET: 4,800
TOTAL EMPLOYEES: 44
AVERAGE CUT & STYLE: $45
AVERAGE STYLIST INCOME:
$50,000 to $59,999
BEST-SELLING RETAIL:
Pureology, Redken, Aveda
COLOR: Redken, Pravana,
Goldwell
TECH SUPPORT: Mikal,
Demandforce
ASSOCIATIONS: CC, NCA, PBA
“Our wellness plan promotes
health. Qualifying programs
include smoking cessation,
weight-reduction programs,
health clubs, yoga, private trainer
and race-entry fees. A $25-per-
month bonus reward is offered
to full-time individuals. One local
health club matches my $25 for
a $50-per-month fee reduction.”
JOSEPHINE’S DAY SPA & SALONHouston, TX
josephinesdayspa.com
Vivian Yeh
SQUARE FEET: 5,600; 3,000;
1,000
TOTAL EMPLOYEES: 51
AVERAGE CUT & STYLE: $60
AVERAGE STYLIST INCOME:
$50,000 to $59,999
BEST-SELLING RETAIL: Aveda
COLOR: Aveda
TECH SUPPORT: SalonBiz,
Demandforce
ASSOCIATION: PBA
“To support benefit enrollments
and related activities, we
have a benefits administrator,
alongside a third party
insurance vendor, to facilitate
updates and changes. We
make sure someone is always
available to our employees
for questions, concerns or
emergencies.”
PAUL KENNETH SALON & SPAWoburn, MA
pksalon.com
Paul Costa and Jackie Maniaci
SQUARE FEET: 3,700; 1,600
TOTAL EMPLOYEES: 16
AVERAGE STYLIST INCOME:
$60,000 to $69,999
AVERAGE CUT & STYLE: $70
BEST-SELLING RETAIL: PK
Professional, and PK EcoChic
COLOR: Matrix, L’Oréal
Professionnel
TECH SUPPORT: Milano,
DemandForce
ASSOCIATIONS: Intercoiffure, PBA
“Our stylists have a wealth-
building journal they use
everyday in the salon to allow
them to plan the guests who
are on their books, their add-on
goal with each guest, the totals
from the previous day and a
section for personal budgeting.”
SALON VISAGEKnoxville, TN
salonvisage.com
Frank and Belinda Gambuzza
SQUARE FEET: 6,500
TOTAL EMPLOYEES: 85
AVERAGE CUT & STYLE: $55
AVERAGE STYLIST INCOME:
$50,000 to $59,999
BEST-SELLING RETAIL:
Kerastase
COLOR: L’Oréal Professionnel
TECH SUPPORT: SalonBiz,
Demandforce, Branded App
ASSOCIATION: Intercoiffure
“Our program has six levels of
commission and price increase
based on performance in four
key indicators: client count,
average service ticket, product
units per client and prebooking.
While there are many things
we could measure, we believe
these four metrics best gauge
an individual’s professional
performance.”
SAVVY SALON AND DAY SPACornelius, NC
savvysalonanddayspa.com
Toni P. Helmandollar
SQUARE FEET: 6,200
TOTAL EMPLOYEES: 42
AVERAGE CUT & STYLE: $43
AVERAGE STYLIST INCOME:
$50,000 to $59,999
BEST-SELLING RETAIL:
Kerastase, Bumble and
Bumble, Aveda
COLOR: Wella, L’Oréal
Professionnel
TECH SUPPORT: SalonBiz,
Demandforce, Constant Contact
ASSOCIATIONS: PBA
“At daily huddles we update
the team on goals and what
each individual must achieve
to reach them. Weekly, each
employee has a one-on-one
with a team leader to review
achievements and assist in
reaching assigned goals.”
TYLER MASON SALON SPAIndianapolis, IN
tylermason.com
Tammie Baker
SQUARE FEET: 5,000
TOTAL EMPLOYEES: 36
AVERAGE CUT & STYLE: $44
AVERAGE STYLIST INCOME:
$40,000 to $49,999
BEST-SELLING RETAIL: Davines,
Benniefactor
COLOR: Davines
TECH SUPPORT: SalonBiz,
Demandforce, Constant Contact
“We have a four-level pricing
system to give our guests
a choice according to their
budget, and to also create a
career path for our stylists.
Stylists fill out weekly
productivity logs so they always
know how their performance
compares to the goal for their
specific level.”
Additional HonoreesAllure Designs in Beauty, Libertyville, IL
Avenue Hair Design, Venice, FL
Bella Capelli Sanctuario, Westlake, OH
Blo, Raleigh, NC
Centre Salon & Spa, Westminster, Westminster, CO
Ginger Bay Salon & Spa, St. Louis, MO
Habitude, Seattle, WA
John Robert’s Spa, Mayfield Heights, OH
Mane Attraction Salon, Phoenix, AZ
Mango Salon, Richmond, VA
Neroli Salon & Spa, Milwaukee, WI
Nurtur the Salon, Columbus, OH
RedBloom Salon, Calgary, Canada
Salon Estique, Phoenix, AZ
Salon Laurie & Co, Baltimore, MD
Spa Mizan, Lafayette, LA
Three Cutters, Denver, CO
Tulip Salon & Spa, Fredericksburg, VA
Vanity Salon, Houston, TX
Staff of Neroli
Salon & Spa in
Milwaukee, WI.
salontoday.com January/February 2016 41
INTERLOCKS SALON + SPANewburyport, MA
interlockssalon.com
Ginny Eramo
SQUARE FEET: 4,300
TOTAL EMPLOYEES: 46
AVERAGE CUT & STYLE: $65
TRAINING PROGRAM: 24
months
EDUCATION $ PER PERSON:
$4,000
BEST-SELLING RETAIL: Oribe,
Shu Uemura, Thermafuse
COLOR: Wella, Goldwell
TECH SUPPORT: STX
ASSOCIATION: PBA
“The education we obtain
via travel provides exciting
opportunities with other salons.
We have attended Cosmoprof
Bologna, SALON in London,
Tracy Cunningham’s Mane
Addicts in Miami, the Wella
Studio in New York and several
industry trade shows.”
LUX SALONFullerton, CA
luxsalon.com
Wade Zylstra and James Cook
SQUARE FEET: 3,000
TOTAL EMPLOYEES: 34
AVERAGE CUT & STYLE: $75
TRAINING PROGRAM: 24
months
EDUCATION $ PER PERSON:
$1,500
BEST-SELLING RETAIL: Aveda
COLOR: Aveda
TECH SUPPORT: SalonBiz,
Demandforce, Groupon
ASSOCIATION: PBA
“Each service provider can earn
money toward professional de-
velopment through their Lux Pro
bank account. They earn credits
through retail commissions,
anniversary awards, teaching
bonuses, etc. For many young
team members, this is their first
experience with a checks and
balance system.”
PURE SALON SPALouisville, KY
puresalon-spa.com
Laura Watkins
SQUARE FEET: 1,600
TOTAL EMPLOYEES: 20
AVERAGE CUT & STYLE: $36
TRAINING PROGRAM: 9 months
EDUCATION $ PER PERSON:
$750
BEST-SELLING RETAIL: Aveda
COLOR: Aveda
TECH SUPPORT: SalonBiz,
Demandforce, Web Openings
“We have streamlined our
training program so our new
team members can provide
paid services faster. They start
training on shampoo and style
and then all the add-on services
that guests can choose from
the upgrade menu. This module
takes about 30 days.”
TAJ SALON & SPABrooklyn Park, MN
tajsalonspa.com
Jeanne Strandin
SQUARE FEET: 5,000
TOTAL EMPLOYEES: 42
AVERAGE CUT & STYLE: $46
TRAINING PROGRAM: 3-9
months
EDUCATION $ PER PERSON:
$1,500
BEST-SELLING RETAIL: Aveda,
Pureology, Unite
COLOR: Aveda
TECH SUPPORT: Millennium,
Demandforce
ASSOCIATIONS: NCA, PBA, I/SPA
“We support hands-on activities to
help service providers build their
skills. This includes our yearly
Taj Mode’ Fashion Show charity
event. We transform volunteers
into fashion models for the night.
The hair and makeup is critiqued
and the winning models and
stylist win prizes.”
THREE CUTTERSDenver, CO
threecutters.com
Justin Williams, Brad VanDyke
SQUARE FEET: 750
TOTAL EMPLOYEES: 8
AVERAGE CUT & STYLE: $66
TRAINING PROGRAM: 8 months
EDUCATION $ PER PERSON:
$1,500
BEST-SELLING RETAIL: Aveda
COLOR: Aveda
TECH SUPPORT: SpaBiz
ASSOCIATION: PBA
“During our quarterly team
meetings, staff members who
have recently passed any
additional education courses
are encouraged to share their
experience with the team and
pass along their most valuable
piece of information.”
WESTSIDE HAIR CARE LLC Hackettstown, NJ
westsidehair.com
Maureen Kimble
SQUARE FEET: 1,700
TOTAL EMPLOYEES: 8
AVERAGE CUT & STYLE: $43
EDUCATION $ PER PERSON:
$1,000
BEST-SELLING RETAIL: Redken
COLOR: Redken
TECH SUPPORT: Envision
ASSOCIATION: PBA
“At the end of the year, we
develop an education plan for
the next year for the salon as
a whole, but we also sit down
with each service provider
to set up their individual
goals. It’s important for us to
know that our team is always
learning, growing and bettering
themselves.”
Additional HonoreesA New Beginning Inc., Bethel, CT
Avant Salon Spa, Austin, TX
Charles Penzone Salons, Powell, OH
Clive and Co., Dallas, TX
Elements of Style Salon & Day Spa, Eldersburg, MD
The Fixx Hair Studio, New Braunfels, TX
Ginger Bay Salon & Spa, St. Louis, MO
Impressions, Mequon, WI
Josephine’s Day Spa & Salon, Houston, TX
Mango Salon, Richmond, VA
Michael Helene Salon Gallery, Dulles, VA
Neroli Salon & Spa, Milwaukee, WI
Paul Kenneth Salon & Spa, Woburn, MA
Progressions Salon Spa Store, Rockville, MD
Spa Mizan, Lafayette, LA
Vanity Salon, Houston, TX
Employee
Education classes
at Charles
Penzone Salons
in Powell, OH.
salontoday.com January/February 2016 43
CENTRE SALON, FASHION PLACEMurray, UT
centresalon.com
James F. Pacifico
SQUARE FEET: 1,400
TOTAL EMPLOYEES: 12
AVERAGE CUT & STYLE: $32
RETAIL INVESTMENT: $65,000
BEST-SELLING RETAIL: Aveda
COLOR: Aveda
TECH SUPPORT: SalonBiz,
Demandforce
“We meet with our
manufacturer’s salon
development partner three
times a month. The meetings
range from product knowledge
classes, updating shelves for
changing schematics, coaching
employees on successful
retailing and event planning.”
CHARISMA INNER BEAUTY — OUTWARD Wichita, KS
charismainnerbeauty.com
Robin Wolfe
SQUARE FEET: 5,000; 2,500
TOTAL EMPLOYEES: 33
AVERAGE CUT & STYLE: $47
RETAIL INVESTMENT: $28,000
BEST-SELLING RETAIL: Aveda
COLOR: Aveda
TECH SUPPORT: Mikal,
Constant Contact
“We selected the member
of our team who is the most
enthusiastic about product and
has excellent retail sales to
be part of our Aveda mentor
program. She attends meetings
with our DSL to learn about new
products and how ingredients
are sourced. She shares what
she’s learned with the staff and
leads product launches.”
EVOLVE SALON AND SPACenter Valley, PA
evolvesalonspa.com
Alan Robell and John Riniker
SQUARE FEET: 3,700
TOTAL EMPLOYEES: 34
AVERAGE CUT & STYLE: $55
RETAIL INVESTMENT: $35,000
BEST-SELLING RETAIL: Aveda
COLOR: Aveda
TECH SUPPORT: SalonBiz,
Demandforce
ASSOCIATION: PBA
“Peter Millard, author of
Reinventing Space for Salons
and Spas, taught us that lining
up more products across,
versus just deep, gives the
illusion of abundance. It’s a
bigger investment, but it helps
sell more.”
SCOTT J. AVEDA SALONNew York, NY
scottj.com
Scott Buchannan
SQUARE FEET: 2,800
TOTAL EMPLOYEES: 220
AVERAGE CUT & STYLE: $75
RETAIL INVESTMENT: $50,000
BEST-SELLING RETAIL: Aveda
COLOR: Aveda
TECH SUPPORT: SalonBiz,
Demandforce
ASSOCIATIONS: Intercoiffure,
PBA
“Our product organization
system within our software is
designed with the counter in
mind. It’s all entered by where
it lives on the shelf in the salon.
You don’t have to know the
category, just where it sits on
the shelf. So anyone can count
product.”
SIN 7 SALONWhite Rock, BC
sin7salon.com
Courtney Clark and
Katherine Ross
SQUARE FEET: 1,200
TOTAL EMPLOYEES: 13
AVERAGE CUT & STYLE: $48
RETAIL INVESTMENT: $40,000
BEST-SELLING RETAIL: Aveda
COLOR: Aveda
TECH SUPPORT: Milano,
Hootsuite, Survey Monkey,
MailChimp
“Products that aren’t hot sellers
still need to move, so we
encourage guests to sample
products before buying if it’s
something new to them. We’ve
also enjoyed good success
rates with in-salon Try-Me
feature displays.”
STUDIO 700 SALON & SPACorona, CA
studio700corona.com
Tamra Segert
SQUARE FEET: 1,800
TOTAL EMPLOYEES: 12
AVERAGE CUT & STYLE: $55
RETAIL INVESTMENT: $8,000
BEST-SELLING RETAIL: Eufora
COLOR: Eufora
TECH SUPPORT: Insight,
Constant Contact
ASSOCIATION: PBA
“It’s really important to change
merchandising displays once
a month. We have clients
booking every four to six
weeks, and I want them to see
and experience new visuals
each time they visit our salon.”
Additional HonoreesBii Hair Salon, West Dundee, IL
Blo, Raleigh, NC
Canvas Salon and Skin Bar, Powell, OH
Ginger Bay Salon & Spa, St. Louis, MO
Habitude Salons and Spa, Seattle, WA
Interlocks Salon + Spa, Newburyport, MA
Jon Alan Salon, Nashville, TN
Josephine’s Day Spa & Salon, Houston, TX
Michael Helene Salon Gallery, Dulles, VA
Maggie the Salon, Pembroke Pines, FL
Maxime Salon, Hingham, MA
Neroli Salon & Spa, Milwaukee, WI
Nuovo Salon Group, Sarasota, FL
Nurture the Salon, Columbus, OH
Roots Salon, Greendale, WI
Salon Soca, Chicago, IL
Schardein’s, Oklahoma City, OK
Serenity Couture Salon Spa, West Des Moines, IA
Solaris, Evansville, IN
Spa Bleu, West Dundee & South Barrington, IL
Spa Mizan, Lafayette, LA
Voga Salon, Inc., Overland Park, KS
Zanya Spa Salon, Lambertville, NJ
salontoday.com January/February 2016 49
JÓN ALAN SALONNashville, TN
jonalansalon.com
Jon and Alan Snetman
SQUARE FEET: 3,200; 2,500;
1,900
TOTAL EMPLOYEES: 38
AVERAGE RETAIL $/TICKET: $22
RETAIL AS % OF SALES: 28%
AVERAGE CUT & STYLE: $50
BEST-SELLING RETAIL: Aveda
COLOR: Aveda
TECH SUPPORT: STX
ASSOCIATIONS: Intercoiffure,
PBA, 2 to 10 Network
“We added sinks to our
retail area to allow guests to
experience scrubs and body
washes prior to purchasing,
as well as makeup displays
featuring testers of our entire
collection. We offer hand and
arm massages to expose
guests to our lotions, and a
finishing touch of makeup to
test drive new colors.”
MANGO SALONRichmond, VA
mangosalon.com
Patrick and Roberta Heaney
SQUARE FEET: 4,000; 2,000
TOTAL EMPLOYEES: 98
AVERAGE RETAIL $/TICKET: $42
RETAIL AS % OF SALES: 13%
AVERAGE CUT & STYLE: $79
BEST-SELLING RETAIL: Aveda,
Bumble and Bumble
COLOR: Aveda
TECH SUPPORT: Millennium,
Constant Contact
ASSOCIATION: PBA
“During our Guest Appreciation
Month, we run specials focused
on new products. Guests can
take $2 off a product they
have never tried before, which
is great for recently released
products. Hair treatments are
marked down to $10, making
them an easy add-on to any
service.”
NEROLI SALON & SPAMilwaukee, WI
nerolispa.com
Susan Haise
SQUARE FEET: 7,600; 5,200;
4,800; 4,200; 1,300
TOTAL EMPLOYEES: 200
AVERAGE RETAIL $/TICKET: $18
RETAIL AS % OF SALES: 18%
AVERAGE CUT & STYLE: $47
BEST-SELLING RETAIL: Aveda
COLOR: Aveda
TECH SUPPORT: Millennium,
Constant Contact
ASSOCIATIONS: Intercoiffure,
ISBN, NCA, PBA
“Strategic partnerships have
rolled into our merchandising.
For Father’s Day we partnered
with a neighboring men’s
clothing store. Often people
don’t think of the salon when
buying for dad, but our joint
display supported a 5% growth
in Father’s Day sales in 2013
and 2014.”
PASCAL POUR ELLEGlencoe, IL
pascalpourelle.com
Pascal Ibgui
SQUARE FEET: 7,000
TOTAL EMPLOYEES: 78
AVERAGE RETAIL $/TICKET: $35
RETAIL AS % OF SALES: 10%
AVERAGE CUT & STYLE: $85
BEST-SELLING RETAIL: Oribe,
Kérastase, Living Proof
COLOR: Goldwell, Redken, Wella
TECH SUPPORT: Rosie,
Demandforce
“We have created software that
enables clients and our staff
to use our website via mobile
devices or in-salon iPads.
The interactive software asks
the user questions regarding
their specific hair type and
issues, then it guides them to
particular products and services
to meet their individual needs.”
SALON SECRETS SPAKennett Square, PA
salonsecretsspa.com
Tiffany Lahn
SQUARE FEET: 5,500
TOTAL EMPLOYEES: 33
AVERAGE RETAIL $/TICKET: $57
RETAIL AS % OF SALES: 21%
BEST-SELLING RETAIL: Aveda
COLOR: Aveda
TECH SUPPORT: Millennium,
Demandforce
“In February, we had a ‘Pucker
Up’ contest. At the end of every
service the guest was given a
sample of lip color and asked to
kiss a piece of paper and write
their name on it. The lip prints
were displayed at the front
desk, and both the guest and
the stylist were entered into a
drawing to win a spa service.
Those were the best makeup
sales we had to date.”
TEDDIE KOSSOF SALON SPANorthfield, IL
teddiekossof.com
Teddie Kossof and Alan Kossof
SQUARE FEET: 17,000
TOTAL EMPLOYEES: 88
AVERAGE RETAIL $/TICKET: $39
RETAIL AS % OF SALES: 12%
AVERAGE CUT & STYLE: $50
BEST-SELLING RETAIL: Rene
Furterer, Moroccanoil,
Keratin Complex
COLOR: Goldwell, Wella,
Keratin Complex
TECH SUPPORT: Millennium,
Demandforce
ASSOCIATIONS: CC, The Day
Spa Association, PBA
“We gave our vendors the
dimensions of the retail space
and had each create a planogram
so we would know how to design
the footprint for the shelves. We
mapped out the space using
each vendor’s recommendation
on how their products sell best.”
Additional HonoreesAvalon Salon and Day Spa, Deer Park, IL
Bii Hair Salon, West Dundee, IL
Dolce Salon & Spa, Scottsdale, AZ
Ginger Bay Salon & Spa, St. Louis, MO
Habitude Salons and Spa, Seattle, WA
The Hair Company, Leonardtown, MD
Hollywood Hair Salon and Spa, Centralia, IL
Interlocks Salon + Spa, Newburyport, MA
Josephines’s Day Spa & Salon, Houston, TX
Maggie The Salon, Pembroke Pines, FL
Michael Helene Salon Gallery, Dulles, VA
Progressions Salon Spa Store, Rockville, MD
Signature Salon, Macon, GA
Solaris, Evansville, IN
Retail area
of Interlocks
Salon + Spa,
Newburyport, MA
salontoday.com January/February 2016 53
INTEGRITY LASHPasadena, CA
integritylash.com
Tussanee Luebbers
SQUARE FEET: 2,000
TOTAL EMPLOYEES: 12
AVERAGE LASH SERVICE: $105
CULTURE: integrity, innovative,
professional
BEST-SELLING RETAIL: Bella
Lash, Revitabrow
TECH SUPPORT: Booker,
Locbox, MailChimp
ASSOCIATIONS: PBA, NEESA
“Aside from daily huddles,
we also have monthly team
meetings where we take the
staff out to a nearby resaurant,
buy lunch and spend some
time looking at the bigger
picture. At these meetings we
also share the Employee of the
Month.”
NAMASTE PURE DESIGN SALONSDenver, CO
namastehair.com
Rick Van De Riet and
Tommy Pernell
SQUARE FEET: 1,600; 800; 450
TOTAL EMPLOYEES: 35
AVERAGE CUT & STYLE: $45
CULTURE: “I honor you.”
BEST-SELLING RETAIL: Aveda
COLOR: Aveda
TECH SUPPORT: SalonBiz
ASSOCIATION: PBA
“Our culture is going the extra
mile to honor people. For
example, if we hear one of
our long-term guests is going
through chemo, we offer them
six weeks of free massage.
If we are out of a specific
product, we will locate it at
one of our other locations and
deliver it to the guest’s home.”
PARIS PARKER SALONS & SPASHammond, LA
parisparker.com
Debra Neill Baker and
Edwin Neill
SQUARE FEET: 8,800; 6,800;
1,900; 600
TOTAL EMPLOYEES: 214
AVERAGE CUT & STYLE: $48
CULTURE: inspired, educational,
supportive
BEST-SELLING RETAIL: Aveda
COLOR: Aveda
TECH SUPPORT: SalonBiz,
Demandforce
ASSOCIATIONS: ISBN, PBA
“Our culture is very influenced
by Qnity, which teaches beauty
professionals how to build
their individual businesses in
ways that are in line with our
practices. Each team member
goes through the program and
we’ve added their tools to our
culture.”
SALON LAURIE & COMPANYBaltimore, MD
salonlaurie.com
Laurie K. Schroeder
SQUARE FEET: 1,100
TOTAL EMPLOYEES: 22
AVERAGE CUT & STYLE: $69
CULTURE: “Unlike any other!”
BEST-SELLING RETAIL: Aquage,
private label
COLOR: Goldwell
TECH SUPPORT: Millennium,
Demandforce
ASSOCIATION: PBA
“Being a team-based pay salon
creates the team atmosphere
right from the beginning. Our
annual salon retreat is all about
the team! Each year I create
competitions that produce some
of the funniest ‘smack talk.’”
SIGNATURES SALONLake Charles, LA
signaturessalon.biz
Wendy White-McCown
SQUARE FEET: 1,500
TOTAL EMPLOYEES: 24
AVERAGE CUT & STYLE: $40
CULTURE: family, integrity,
efficiency
BEST-SELLING RETAIL: Bumble
and Bumble, Intelligent
Nutrients
COLOR: Wella, Pravana
TECH SUPPORT: SalonBiz,
Demandforce
“In May, our salon was
extensively damaged when a
drunk driver plowed through our
front entrance. Within an hour
of the crash, our salon team
came together ready and willing
to do anything to help clean up.
Within 48 hours, we worked to
salvage what we could and set
up a temporary location.”
SPA BLEUWest Dundee and South
Barrington, IL
spa-bleu.com
Tammy Coakley
SQUARE FEET: 3,600; 2,900
TOTAL EMPLOYEES: 70
AVERAGE CUT & STYLE: $65
CULTURE: passionate, caring,
accountable
BEST-SELLING RETAIL: Aveda
COLOR: Aveda
TECH SUPPORT: Millennium,
Demandforce
ASSOCIATION: PBA
“After Serious Business, a
group of five team members
approached the management
team about developing Spa
Bleu Ambassadors. There is
one from each department
and they attend and run our
monthly calls, and take turns
presenting ideas for building
team culture.”
Additional HonoreesThe Black Cat Salon + Spa, Kailua, HI
Blo, Raleigh, NC
Brown & DeLine, Ann Arbor, MI
Canvas Salon and Skin Bar, Powell, OH
The Circle Salon, Chicago, IL
Clive and Co, Dallas, TX
Cortello Salon, Jacksonville Beach, FL
DV8 the Salon, Grapevine, TX
Elements of Style Salon & Day Spa, Eldersburg, MD
Evolve Salon and Spa, Center Valley, PA
Habitude Salons and Spa, Seattle, WA
Impressions, Mequon, WI
John Robert’s Spa, Mayfield Heights, OH
Lux Salon, Fullerton, CA
Neroli Salon & Spa, Milwaukee, WI
Nuovo Salon Group, Sarasota, FL
Nurtur the Salon, Columbus, OH
Paul Kenneth Salon & Spa, Woburn MA
Progressions Salon Spa Store, Rockville, MD
RedBloom Salon, Calgary
Scott J Aveda Salon, New York, NY
Studio Be Salon, Ft. Collins, CO
Tangerine Salon and Spa, Murfreesboro, TN