Facing the Challengesof Innovation
Creating a Consumer-Centered System In Spite of Geopolitics
Minnesota Coalition for the Homeless Annual Conference October 11-12, 2016
• Laurie J. Baker▫ Director of FM Coalition for Homeless Persons and Chair of
the ND Coalition for Homeless People▫ Student of Nonviolent Communication since 2003
•Cody J. Schuler▫ Assistant Director of the FM Coalition or Homeless Persons
and coordinator of the CARES program for ND and West Central MN CoCs
▫ Student of Community Organizing since 2009
Your Presenters
Coordinated Entry for a Metro Area:
Four Cities, Two Counties, Two States, Two CoCs, and
Two Regions for the US Department of Housing and Urban Development
A Metro Area with a history of collaboration, a strong Coalition, and quality leadership
• No direct service
• Education & Advocacy
• Catalyst & Incubation
• Diverse stakeholders
• Founded 1989
• Incorporated 2007
• $200,000 + annual budget
• 60 Partners
• 4 cities
• North Dakota Region 5
• West Central CoC
• Mayors
• City Planning Departments
• City Council/Commission champions
• Strong Coalition Leaders
• Arts community connected to social justice
• Strong United Way
An Engaged and Compassionate Community
Making a strong coalition bigger and stronger
North Dakota Coalition for Homeless People
West Central Minnesota Continuum of Care
Fargo-Moorhead Coalition for Homeless Persons
White Earth Nation
Coordinated Assessment Referral & Evaluation System
Reengineer homeless services and put the CONSUMER first
Collaboration is not about gluing together existing egos. It’s about the ideas that never existed until after everyone entered the room.
(Place Bush Graphic here)
OutreachOngoing planning and stakeholder
consultation Data to inform local planning Leverage of local attributes and capacitySafety planningUse of HMIS or equivalent data system Written standards, policies & procedures Full coverageEffective assessment tools and processes
PrioritizationLow Barrier Access Housing First Orientation Person-Centered Care Fair and Equal Access Emergency AccessStandardizedInclusiveReferral to projects Referral protocols
HUD Policy: An Effective Coordinated Entry includes…
101
Shelter
Shelter
Shelter
Public Housing
VA
TransitionalHousing
Permanent Supportive
Housing
Shelter
Public Housing
TransitionalHousing
urrent ystem Hospital or
Other
Your Link to Housing & Services
Shelter
Access &Assessment
Public Housing
Supportive Housing
Connecting Services
Your Link to Housing & Services
Access:• Point of First Contact• Housing Crisis Screen (Diversion)• Prevention & Mainstream Resources• Emergency Shelter
Assessment:• Housing assessment (VI-SPDAT)• Prioritization• Housing Services• Other Resources
Assist & Acquire:• Resourcing• Equipping • Connecting• Navigation
Achieved:• Housed!
1. Reorient service provision, creating a more client-focused environment.
2. Identify which strategies are best for each household based on knowledge of and access to a full array of available services.
3. Link households to the most appropriate intervention that will assist the household to resolve their housing crisis.
4. Provide timely access and appropriate referrals to housing programs and support services.
5. Shorten the number of days between onset or threat of homelessness and access to prevention or re-housing services.
6. Provide immediate access to information regarding housing and support services.
7. Create an advanced system designed to provide the best client outcomes.
8. Collaborate when possible with adjoining Continua of Care and tribal entities.
9. Provide for ongoing participation by consumers and stakeholders in the development and evaluation process of coordinated assessment.
10. Tribal Sovereignty is acknowledged and honored.
Guiding Principles
Conflict. Collaboration. Communication.
• Collaborative Partnership that connects through:▫ Governance Board 4 reps from each CoC and
1 rep each from FM Coalition and White Earth
▫ 4 Committees ▫ Program Coordinator
• Ever evolving role
Coordinated Assessment Referral & Evaluation System
•Consensus decision making
•Non-Violent Communication - cnvc.org
•Money and Agreements
Tool Box
Prioritization
• Shared Cross-border list
• Full partner participation
• Regular meetings
• Technology Solutions
SPDAT TrainersService Prioritization Decision Assistance Tool
• OrgCode trained training team
• Providing a minimum of 4 trainings per year
• Fargo-Moorhead, Bismarck, other
• Partnership with the Veterans Administration
Housing Navigators Intensive Case Management for Housing First
• Collaborative design process
• Borderless program
• United Way funding
• Presentation Partners In Housing
• Undecided• Concerns, but not
willing to block
Agree
Full Support
Disagree
Willing to block
The Outside Perspective
•Pathways to Housing - Sam
•Community Solutions – Linda & Karina
•Abt - Matt
•Variant Consulting – Jaime
•OrgCode – Iain
Crossing Borders Every Day
Bridges
• Landlord Risk Mitigation Fund
• Taxi Ride Program
• Sheltering Churches
• Outreach workers
• Education
Fail fast. Fail forward.
•Data Bridge
• Command Central Earlier
• Communication gaffs
• “Deciders” at that table
•Disengaged stakeholders
Fail fast. Fail Forward.
The Innovation Continues
•Diversion and Prevention ▫Housing Crisis Line▫Shelter Access & Bed Prioritization
•Housing Locator▫Build Housing Stock▫ Increase LRMF
•Expand Scope
What’s Next?
Thank You!
Minnesota Coalition for the Homeless Annual Conference October 11-12, 2016