+ All Categories
Home > Documents > Fall Issue BENDING REALITY - Markham VOICE · A Virtual Care Community pg 10 2015 Fall Issue...

Fall Issue BENDING REALITY - Markham VOICE · A Virtual Care Community pg 10 2015 Fall Issue...

Date post: 22-Sep-2020
Category:
Upload: others
View: 1 times
Download: 0 times
Share this document with a friend
28
Perks @Work: Building Office Culture pg 14 Your Business: Keeping Good People pg 17 Tech Gadgets: Power Up! pg 9 Made in Markham: A Virtual Care Community pg 10 2015 Fall Issue MARKHAM’S EXCLUSIVE BUSINESS MAGAZINE BENDING REALITY DHAN BALACHAND’S HEADSET CAN TAKE YOU ANYWHERE
Transcript
Page 1: Fall Issue BENDING REALITY - Markham VOICE · A Virtual Care Community pg 10 2015 Fall Issue MARKHAM S EXCLUSIVE BUSINESS MAGAZINE BENDING REALITY DHAN BALACHAND S HEADSET CAN TAKE

Perks Work Building Office Culture pg 14

Your Business Keeping Good Peoplepg 17

Tech Gadgets Power Uppg 9

Made in Markham A Virtual Care Communitypg 10

2015Fall Issue M A R K H A M rsquo S E X C L U S I V E B U S I N E S S M A G A Z I N E

BENDING REALITYDHAN BALACHANDrsquoS HEADSET CAN TAKE YOU ANYWHERE

In ThIs Issue

Rolex Canada Ltd 50 St Clair Ave West Toronto ON M4V 3B7 T 4169681100 - F 4169682315

INK-JET PRINTOUT IS NOT AACOLOUR-ACCURATE PROOF

AND MAY HAVE BEEN REDUCED TO FIT PAPER

Artwork supplied byRolex Canada Ltd- Advertising Department

Contact Ana Catucci DirectorEmail anacatuccirolexcom

Docket No File Name

CLOSING STARTED COMPLETED

PUBLICATION____________________________________________________________________

INSERTION DATE_____________________________________

THIS ADVERTISEMENT MUST BE USED ONLY FOR SPECIFIC PUBLICATION AND DATE

AND MUST NOT BE MODIFIED

AD SIZE TRIM BLEED COLOUR

663 2015_LaDifference_51The Voice

Fall 2015Full Page 85rdquoW x 11rdquoDnaCMYK

Jul 3115Jul 3015Jul 3015

2015_LaDifference_51_outlindd 1 7302015 92504 AM

The VOICE Fall 20153

In ThIs IssueYPC Are You Markhamrsquos Top Young Professional 4

BUSINESS BOOKS Digital Disruption Game-Changing Technology 12

HUMAN RESOURCES Expert Advice for Your Business Keeping Good People 17

MARKETING Donrsquot Do It All Expand Your Reach by Limiting Your Channels 18

COMMUNITY Building Common Ground Public Spaces for Growth 19

TECH Ten Reasons to Fall in Love with Windows 10 20

INVESTMENT Smart Strategies for Creating a Charitable Legacy 23

2014 BUSINESS ExCEllENCE AwARd RECIPIENT PROfIlE New Unionville Home Society 22

SAlUTE TO SMAll BUSINESS 24

wElCOME OUR NEwEST MEMBERS 26

9Tech Gadgets Power Up

10Made in Markham A Virtual Care Community

14Perks Work Building Office Culture

Publisher Richard Cunningham

President amp CEO

Editor Meghan Behse

Colborne Communications

Creative Director Katherine Pomykacz

Marketing amp Events Coordinator Your comments are always

welcome Please email kpomykaczmarkhamboardcom

Advertising information Christine Rogers

Advertising amp Marketing Consultant 905-474-0730 ext 3019

Cover and Cover Story Design CS-Graphic Design Inc

Design Lisa Mervin LJ Sales

Editorial Cartoon Robin Crossman

Cover Photo Dave Starrett

Printing CanMark Communications

Circulation ndash 12000copy August 2015 All rights reserved No part of this publication may be

reproduced or copied in parts or as a whole without prior written permission

of the Markham Board of TradePublication Agreement Number 41245573

wwwmarkhamboardcom

Markhamrsquos exclusive business magazine published by

Markham Convergence Centre 7271 Warden Avenue Markham ON L3R 5X5

T 905-474-0730 bull F 905-474-0685 infomarkhamboardcom

COVER STORY

6Bending Reality Dhan Balachandrsquos Headset Can Take You Anywhere

The VOICE Fall 20154

Stronger Faster SmarterHRPA is proud to introduce the CHRL designation

The best leaders set the highest standards for themselves The Certifi ed Human Resources Leader designation is the new gold standard for HR leadership in companies across Canada

Certifi ed Human Resources Professional Leader and Executive The new gold standardwwwhrpacadesignations

Local entrepreneurs and business people under 40 now have a platform to recognize their achievements ndash YPCrsquos ASPIRE Awards

Criteria1 Nominee must be born on or after January 1 1976AND2 Nomineersquos company must be Markham-based or a

Markham Board of Trade member in good standing

Nominations wwwmarkhamboardcom Boards and Committees tab YPC page

Deadline December 1 2015

Recipients will be announced at the YPC ASPIRE Awards in 2016

Stay connected MBTYPC Title Sponsor

Are YOU Markhamrsquos Top Young Professional YPCrsquos next networking event

ldquoTee up for Social Mediardquo Thursday September 17that Swing Park Indoor Golf226 Esna Park Dr Unit 1

Featuring Guest SpeakerRaheela Nanji Ree Consulting

Feel free to bring your own clubs

Register ypcmarkhamboardcom905-474-0730 ext 3025

60 Columbia Way Suite 710 Markham ON L3R 0C9 Tel 9059408700 Toll Free 18665088700 Fax 9059408785 wwwwvllpca

Celebrating 25 years in Markham

Wilson Vukelich LLP (WV) helps businesses and their owners avoid and solve legal problems The WV team is recognized for its creative and effective solutions in all its areas of practice

Tax and business planningPurchase and sale of businessesCorporate inance and commercial real estate Commercial lending asset based inancing and securitization transactions Wills trusts and estate planning Planned giving and philanthropy Dispute resolution ndash commercial litigation shareholder disputes and estate mediation Dealing with the CRA ndash from objections to Tax Court and beyondIntellectual property ndash licensing trademarks and related mattersTransportation lawEmployment law

The VOICE Fall 20155

Stronger Faster SmarterHRPA is proud to introduce the CHRL designation

The best leaders set the highest standards for themselves The Certifi ed Human Resources Leader designation is the new gold standard for HR leadership in companies across Canada

Certifi ed Human Resources Professional Leader and Executive The new gold standardwwwhrpacadesignations

The VOICE Fall 20156

BENDINGREALITYDHAN BALACHANDrsquoS HEADSET CAN TAKE YOU ANYWHERE

By Mary Teresa BittiPhotography by Dave Starrett

86The VOICE Fall 2015

The VOICE Fall 20157

BENDINGREALITYDHAN BALACHANDrsquoS HEADSET CAN TAKE YOU ANYWHERE

By Mary Teresa BittiPhotography by Dave Starrett

86The VOICE Fall 2015 9

The VOICE Fall 20157

Picture this yoursquore in your office in Markham on the phone with a client in Boston but yoursquore

both virtually telepresent on the beaches of Waikiki walking and talking through your next project Or yoursquore designing a new consumer product but before any physical prototype has been built yoursquore troubleshooting and enhancing the product by manipulating a lifelike virtual version floating in front of you Or maybe yoursquore enjoying some downtime but rather than staring at a screen and manipulating a controller the zombie apocalypse is happening in your living room

Thanks to Sulon Technologies and its soon-to-be released signature product the Cortex you will be able to do all of the above and more The spatially aware headsetrsquos patented intellectual property combines augmented and virtual reality technologies that can dynamically map any environment and transform it into a virtual open world that can be manipulated to suit the userrsquos purpose ldquoItrsquos always mapping your environment and redirecting your visual path by making you walk in different patterns This is called redirected walking and only our system can do itrdquo says Dhan Balachand founder and CEO of Sulon Technologies

Doing whatrsquos never been done before is at the core of Sulon Technologiesrsquo approach to innovation ldquoWe donrsquot want to build something thatrsquos never been built before We want to build something brand newrdquo says Balachand ldquoThere is nothing to compare the Cortex to We

built what many people said was 400 years away We built the impossible Itrsquos new disruptive and we want it in every personrsquos home around the worldrdquo

The Cortex is the result of a clear philosophy and objective to enhance the human experience For Balachand a lifelong inventor with a limitless imagination that means making things better for people by solving pain points

or creating new ways to enjoy life ldquoThe world is in a new techno-logical era and the possibilities for improvement are endless Augmented and virtual reality technology are the next game changers just as computers and mobile technology were before With Sulon Technologies I want to tailor products and innovations that are useful and solve for consumer needs and wants The

technologies wersquove incorporated in the Cortex are scalable and can be used in a wide range of appli-cations across industriesrdquo

After graduating from the University of Ottawa with a degree in electrical engineering Balachand initially imagined he would develop technology to change better or enhance procedures to help solve problems much faster in the

field of medicine Instead he brought that same focus to a high-tech renewable energy startup in Toronto He joined as engineer number five and helped create and commercialize several technologies for the renewable energy space ldquoThatrsquos where I got my training in how to take something from imagination to a practical useful and different consumer productrdquo

Balachand is quick to point out that he is a person who gets bored easily Having moved up the ranks from engineer number five to director of engineering he decided he could do more to better humanity It wasnrsquot long before daydreams about what it would be like to live in the worlds depicted in sci-fi and fantasy movies led to the idea of creating a spatially aware computing platform that could help users save lives improve productivity and live movie and gaming moments

In 2012 with guidance and early funding from Markham business accelerator ventureLAB he incorporated Sulon Technologies and made the move into the consumer electronics space to help people live surreal experiences ldquoI became obsessive about trying to create a dynamic holodeck something that could not only work in the real world but transform peoplersquos livesrdquo The more people told him it couldnrsquot be done the more determined he became

His efforts are already being recognized The Cortex was awarded Top Heads-Up Display at the 2015 Consumer Electronics Show by Tomrsquos Guide While the gaming opportunities have been quickly appreciated and will be used to kickstart the Cortexrsquos global launch in late 2015early 2016 Balachandrsquos vision for the Cortex extends beyond the gaming industry ldquoThis can be used to train soldiers facilitate remote medical diagnoses and surgeries help consumers visualize large purchases before making them Engineers can use it to virtualize the engines they are designing on their 2-D screens Now instead of

There is nothing to compare the Cortex to We built what many

people said was 400 years away We built the impossible Itrsquos new

disruptive and we want it in every personrsquos home around the world

When Dhan Balachand sat down with journalist Mary Bitti he candidly discussed his inspiration for launching Sulon Technologies and the endless possibilities of its signature product the Cortex But it became clear that there was a lot he couldnrsquot talk about marketing plans launch dates and the latest product specs remain shrouded in secrecy But this is no surprise As an emerging innovation company rivalling giants like Google Sulonrsquos mystery is a tactic of competitive survival And Balachandrsquos Cortex isnrsquot just next-level technology itrsquos a game-changer

The VOICE Fall 20158

The VOICE Fall 20158

spending millions of dollars to manufacture and then finding issues you can visualize the engine block in true scale walk alongside it and interact with it as if it was a real part The only thing the system canrsquot give you is the taste smell and touchrdquo

In fact Balachand and his team are already using the Cortex for their own engineering purposes Using the Cortex they designed eight months ago Sulon is virtually designing the version of the Cortex they are preparing to launch This next-generation Cortex is floating in the middle of their workspace as they make sure all the parts fit The team can even virtually wear it

Balachand also sees the potential for a dedicated application for firefighters

with the Cortex retrofitted onto helmets providing a real-time map of the physical space they will be entering so they know exactly what to expect ldquoThe Cortex sees up to 30 metres around you As the data is collected the firefighterrsquos position is wirelessly transmitted to colleagues outside so they can see whatrsquos happening and offer guidancerdquo says Balachand ldquoMicrophones will detect noise leading firefighters to people who may be trappedrdquo

Perhaps the biggest impact will come in the education space Cortex-wearing students could experience the classroom and a shared learning environment without being physically present A built-in audio system would further social

learning by allowing students to communicate with each other Balachand envisions school gymnasiums transformed into virtual museums zoos or time machines taking students to the dinosaur age ldquoThe Cortex means we can create the Magic School Bus experience for real The possibilities are endless The goal in the next five years is to make the Cortex a mainstream product We want it to become an everyday item for everyone on the planetrdquo

If the technology delivers on the potential Balachand

describes then the Cortex may in fact become as ubiquitous and essential to everyday living and working as smartphones and tablets are today The product wonrsquot be released until 2016 but when it does consumers will determine whether or not it is the next must-have technology

The Cortex means we can create the Magic School Bus experience for real

IT PAYS TO KNOWProfessional Development

Mark your calendar for payroll education

With more than 190 federal

and provincial regulations

and changes each year

staying payroll compliant

is one of the biggest

challenges employers face

Improve compliance and reduce the risk of audits and penalties with help from Professional Development seminars from Canadian Payroll Association (CPA)

CPA offers seminars for all levels from beginner to advanced On a variety of topics covering Learning Payroll Taxable Benefits Employment Standards Pensions and more Check our calendar for a seminar in your area

Learn more at payrollca

Call 416-487-3380 ext 118 or 1-800-387-4693 ext 118

Become a CPA member and get preferred rates on seminars Stay Current Stay Compliant

wwwpayrollca

Marty S CPM - CPA Member Ontario Region

The VOICE Fall 20159

Client _____________________________________________________ Docket ________________Media _____________________________________________________ Placement ____________Trim Size ______________________ Safety ____________________ Bleed ________________Colour ________________________ Publ Date _________________ Prod Date ____________

Tel 416-423-9825 E-mail dmaguiremaguiremarketingcom

Casio Canada Ltd CAS-PRO-2631-15Markham Board of Trade Magazine 3625 W x 975 H NA NA 4 colour 2015 Aug 6 2015

1 Mophiersquos Juice Pack H2PROWhile Mophiersquos latest generation iPhone 6 case isnrsquot the sleekest on the market itrsquos certainly the most hardcore and multi-functioning The

Juice Pack H2PRO contains a 2750 mAh battery providing your phone with 100 percent extra battery life Its integrated power button allows you to choose when to charge and for how long

And the H2PRO will certainly keep your device out of harmrsquos way With its IP-68 protection your phone can sustain complete continuous submersion in water (12 m for up to 30 min) Itrsquos also protected against vibrations shocks and drops meeting US Military Standard 810GCompatible with iPhone 6Available August 2015wwwmophiecom

2 MOSrsquos Reach GoImagine the convenience of having a full-strength power outlet in your backpack The Reach Go is close to being just that Itrsquos the first power bank that can charge a laptop at full speed (MOS boasts that it can charge your MacBook 2015 three times over) And its 15000 mAh battery

has a slim design that enables you to bring it everywhere

Because it uses new USB-C connectors the Reach Go can charge all of your devices (phone tablet and laptop) at the same time while also acting as a USB 3 hub This lets you charge and transfer data from one device to another simultaneouslyCompatible with all devices using USB-C Available October 2015wwwmosorganizercom

3 YOLKrsquos Solar PaperYOLKrsquos Solar Paper will appeal to the eco-friendly and the outdoor

adventurer Its Kickstarter campaign claims itrsquos the worldrsquos thinnest and lightest solar charger

On a sunny day the 5-watt solar panel charges a smart phone in just over two hours Its slim lightweight design means you can clip it onto just about anything while it charges And when itrsquos not in use the Solar Paper fits into a small notebook If yoursquore in need of a more powerful charger for a tablet laptop camera or any other USB-compatible device additional magnetic panels are available to upgrade your Solar Paper to 10 wattsCompatible with all devices using USBFirst shipments begin September 2015 wwwyolkstationcom

TECH GADGETS

Power UpJust about everyone is now reliant on multiple devices and 247 accessibility It comes as no surprise then that some of the exciting innovations available this fall seek to free you from that wall outlet and keep you moving

The VOICE Fall 201510

Made in Markham ForaHealthyMecom

hronic diseases are the leading cause of death and disability in this province Nearly 80 percent of

Ontarians over the age of 45 suffer from a chronic illness such as heart disease diabetes and arthritis and as the population ages the challenges involved in caring for this large and diverse population will grow ndash and so too will the economic burden on the health care system In Canada it is estimated that chronic conditions already account for approximately $90 billion annually in direct health care costs and lost productivity and that number is expected to increase

Courtney Cole knows the realities behind the statistics A business executive and entrepreneur with more than 20 yearsrsquo experience in diverse fields he has had first-hand insights into the way our health care system approaches the management of the chronically ill ldquoWith a background in health

By Sarah Sweet

A Virtual Care Community

C

A Unique World of Equipment Tools amp More

wwwprincessautocom

8200 WOODBINE AVENUE bull MARKHAM bull (905) 944-9696

The VOICE Fall 201511

care and technologyrdquo he says ldquoIrsquove had the opportunity to interact with patients and clinicians at hospitals within Ontario I saw opportunities and identified several gaps in terms of access to care and I saw how

patientsrsquo knowledge of chronic conditions and the decisions they make affect their quality of liferdquo Chronically ill patients and their caregivers confront a complex and intimidating set of circumstances they often see a variety of specialists going from one doctor to another while trying to manage multiple symptoms prescriptions and lifestyle changes

But studies show that informed patients with access to consistent and supportive care have better health outcomes and fewer readmissions Cole saw an opportunity to improve lives while reducing health care costs and in 2012 he founded ForaHealthyMecom

ForaHealthyMecom harnesses technology to enhance the care patients receive when theyrsquore not in a medical facility The resource which is most often prescribed by physicians is designed to support patients diagnosed with high-impact chronic conditions The web-based and mobile platform acts as a management and education hub patients can create calendars and tracking charts and access clinician-validated information about their illnesses ldquoPatients can empower themselves to give meaningful and accurate assessments of their treatment and where they are in their carerdquo Cole explains

The company has also recently expanded its virtual care capabilities adding a telemedicine component that enables secure video-based consultations between patient and physician ldquoWersquore giving clinicians more tools to reach and care for patients while theyrsquore away from hospitalrdquo Cole says ldquoMany patients live in remote locations and have issues with transportation and this way a clinician can schedule virtual follow-ups and be more efficientrdquo

The ForaHealthyMecom approach with its emphasis on informed patients and a virtual community of care has the potential to ease the pressures on the health

care system ldquoIt results in a lower cost for the health system in generalrdquo Cole says ldquoYou get a better use of cliniciansrsquo time in terms of engaging and educating patients efficiencies that can be realized through

the use of telemedicine and improved workflows when it comes to patient onboarding management and dischargerdquo

But its benefits to the health care system extend beyond cost savings and efficiencies Using aggregated and de-identified data ndash the confidentiality of patientsrsquo personal details is strictly maintained in accordance with the governmentrsquos privacy guidelines ndash ForaHealthyMecom supports research involving a variety of chronic conditions ldquoWe conduct research into health outcomes or public awareness of certain conditions in order to shape policy and investigate how to use knowledge

to improve outcomes for patientsrdquo Cole explains pointing to projects the company has undertaken on peripheral arterial disease and chronic kidney disease with partners at St Michaelrsquos Hospital and York Universityrsquos Faculty of Health

The company has already garnered support from government funding agencies such as the Ontario Centres of Excellence and the Natural Sciences and Engineering Research Council of Canada It has also been accepted into the Canadian Technology Accelerator Initiative run by the Canadian Trade Commissioner Service which provides innovative Canadian startups with support and resources to compete in US and global markets Cole himself was the recipient of ventureLABrsquos 2015 W Daniel Mothersill BUILD Award which honours exceptional entrepreneurs for accomplishments in the previous year

ForaHealthyMecom has primarily partnered with health care institutions in Ontario but Cole sees the potential for continued expansion ldquoThis is a knowledge-based industry that will drive economic growth within Markham the province and hopefully across the countryrdquo

A Virtual Care CommunityldquoPatients can empower themselves to give

meaningful and accurate assessments of their treatment and where they are in their carerdquo

The VOICE Fall 201512

DIGITAL DISRUPTIoN GAMe-CHAnGinG TeCHnOlOGYBusiness Reading and Professional Development

The MeshWhy the Future of Business Is sharingby Lisa GanskylTechnological and social advancements have shifted business practices and norms from formulaic models to unique complexities where consumers have more choices tools information and power Naming this ldquothe Meshrdquo trailblazing entrepreneur Lisa Gansky investigates the structures and developments of new business

dynamics demonstrating how organizations can build strong brands and communities for customers wanting to access rather than own goods Mesh businesses like ZipCar and Kickstarter use social media and analytics to provide their customers with what they need exactly when they need it Looking at large-scale patterns and real case studies of businesses and social enterprises The Mesh is an eye-opening guide to the newest wave of information-enabled commerce thatrsquos improving our communities and planet

Behind Every Good Decisionhow Anyone Can use Business Analytics to Turn Data into Profitable Insightby Piyanka Jain Puneet SharmaDive into business analytics with this step-by-step guide to optimizing your venture From increasing revenue and reducing costs to improving productsservices and finding creative solutions analytics are critical to success Discover the steps and strategies to making

informed decisions using just spreadsheet software the data you need and your brain Learn real-world examples and complete activities along the way creating a business question and plan finding the necessary data and examining the results to take action This ebook is a great complement to the monthly Market Research Workshops organized by the Markham Small Business Centre and Markham Public Library For more related workshops check out the MSBC and VentureLAB websites

Business growth starts with a conversation

When growing your business the most useful financial advice is industry specialized financial advice RBC is proud to be an active member of the Markham Board of Trade

reg trade Trademarks of Royal Bank of Canada RBC and Royal Bank are registered trademarks of Royal Bank of Canada 30060 (022015)

TM

To start a conversation today visit rbccombusiness

The VOICE Fall 201513

Business advisors with over 20 years of experience servicing various industries

and providing personal services in

Accounting amp Auditing bull Business Plans amp Start-Ups bull Estate amp Financial Planning

Taxation ndash Personal amp Corporate

Jack Eigenmacht CA CFP 9053059722 x 228

E jackeigenmachtcrackowercom

wwweigenmachtcrackowercom345 Renfrew Drive bull Suite 202

Markham Ontario L3R 9S9

Wersquore celebrating York Regionrsquos debut of the TAVES consumer electronics show Forward-thinking and eye-opening with a hint

of futuristic fiction these reads will inspire and inform anyone looking to leverage technology to transform their lives business or career

Boldhow to Go Big Achieve success and Impact the Worldby Peter H Diamandis and Steven Kotler Bold is a how-to guide for increasing capital and bettering lives with exponential technologies moonshot thinking and crowd-power Building on the New York Times bestseller Abundance Diamandis and Kotler divulge insights from their own high-risk ventures and review the

strategies of Elon Musk Jeff Bezos and more Business acceleration alternative funding models and brand development will especially appeal to early-stage entrepreneurs ndash though this motivational read will inspire innovators across the board Coverage of creative applications for disruptive technologies including robotics AI sensors and 3D printing may even prompt you to visit the 3D printers at Cornell Community Centre Library and start brainstorming If yoursquore hooked on Salim Ismailrsquos Exponential Organizations or saw Ismailrsquos talk at this yearrsquos Global Impact Competition yoursquoll love Bold

Makersby Cory DoctorowIn a world where conglomerates crash and multinationals implode innovation is integral to rescuing world and local economies Bankers VCs and investors scour the planet to finance high-tech micro-ventures in every neighbourhood Malls are rejuvenated and communities are rebuilt ndash but how long will it last Makers may be a work of fiction but is it far off from reality This edgy and exciting novel

forecasts a grassroots economics system for the technological era and chronicles the journey of its quirky creators The featured author for 2015rsquos One Book One Markham Cory Doctorow writes a gripping fictional account that shines light on poignant issues of intellectual property business law entrepreneurialism economics and alternative funding models For details on One Book One Markham including an open discussion with Cory Doctorow visit wwwmarkhampubliclibraryca

Amanda Kelly is the Business Community Librarian at the Markham Public Library Reach her at akellymarkhamlibraryonca or see the libraryrsquos website wwwmarkhampubliclibraryca

The VOICE Fall 201514

PERKS WoRKBuilding Office Culture

ost companies identify their people as their most valuable assets And in an era of global economies advancing technology and

constant connectivity relationships between companies and their employees have never been so complex As employees check emails in between bedtime stories employers are stepping up to address their wellness with strategies that go beyond traditional benefit plans We are in the age of the perk

Perks have always existed in workplace culture think Don Draperrsquos drink cart in Mad Men There is however an increasing variability in how extensively companies use perks Perks are ldquoextrasrdquo provided to employees in addition to salary and traditional health care benefits They take such forms as flexible working arrangements professional development opportunities and freebies Interactive offices are now home to everything from climbing walls to beer

fridges to daycares Perks allow companies to develop a culture that has a positive impact on the health and happiness of their employees

Markhamrsquos own Allstate Insurance Company of Canada has seen that impact firsthand having been named one of Aon Hewittrsquos Best Employers in Canada ndash based on employee feedback ndash for the last three years In addition to competitive salaries and benefits packages Allstate offers perks that include discounts on services and products

M

By Kathryn willms

The VOICE Fall 201515

112 Guestrooms (Standard King 2 Queen Beds or One Bedroom Suite)

14th Floor Penthouse TownePlace Lounge (includes hot breakfast)

State of the art spacious 2000 square feet fitness facility and pool

13000 square feet of function space perfect for meetings and social events

187 Guestrooms (Standard King 2 Queen Beds or One Bedroom Suite)

Bistro featuring Starbucksreg 24-Hour Market

State of the art spacious 2000 square feet fitness facility and pool

13000 square feet of function space perfect for meetings and social events

7095 WOODBINE AVENUE MARKHAM ON L3R 1A3wwwmarriottcomyyzxm | wwwmarriottcomyyzmt

905-752-0446 | 905-474-0444

VISIT US AT THE FIRST ldquoTWIN BRANDEDrdquoMARRIOTT HOTEL IN MARKHAM CANADA

such as fitness memberships event tickets and home and auto insurance The company also supports employee charitable initiatives

encourages career development (through tuition reimbursement cross-departmental opportunities and coaching programs) and recognizes employee contributions through bonuses and milestone awards The most popular and widely used perk is the formal work-from-home program

For large companies like Allstate perks are one of a number of tools used to engage and reward employees ldquoPerks can attract employees to your organizationrdquo says Adrianne Sullivan-Campeau the vice president of human resources at Allstate ldquobut in isolation they will not be enough to make them stay The proper mix of good benefits a strong corporate culture and our ability to create opportunities to keep employees engaged [is what] will attract and ultimately keep employeesrdquo

For smaller companies perks often play a more significant role in defining workplace culture and encouraging engagement

The Centre for Social Innovation (CSI) is a co-working space and community for social innovators and entrepreneurs CSI staff perks reflect a culture of networking collaboration and a focus on workndashlife balance As Director of Culture Adil Dhalla describes it CSI seeks

to ldquomake social change and have fun while doing itrdquo CSI staff start with four weeks of vacation per year They participate in many of

the activities they arrange for the community Recently this has included an annual free trip to New York to celebrate the anniversary of the CSI space there Staff meetings feature improv classes and games of Family Feud According to Dhalla these activities along with the chance to participate in updating organizational values encourage employeesrsquo ldquosense of co-ownershiprdquo

For companies like CSI and Allstate perks have their perks They show workers that they are valued and heard and encourage feedback between management and employees And while some perks cost money others produce savings Allowing employees to work from home for example often results in a reduction of overhead costs Most importantly satisfied employees tend to be more productive and loyal which benefits a companyrsquos bottom line

The most obvious downside to offering perks is that many do cost money which can burden smaller businesses For larger companies not all perks are appropriate to all jobs and the employees who miss out may feel resentful Perks can also be difficult to revoke a fact that Marissa Mayer at Yahoo found out when she rescinded the ability of employees to work from home

Perhaps the more important and complicated question concerns quantifying the importance of perks to potential employees particularly Millennials entering the workforce Jillian Masters in her final year of university points out that perks speak to a companyrsquos culture which is an important consideration for job seekers ldquoOur generation has an image of what we want in the workplacerdquo When asked about what that image is she thinks about it and then laughs ldquoGooglerdquo The internet behemoth is famous for its free food bocce courts and bowling alleys But Masters like most workers identifies the most valuable perk as the freedom and flexibility to decide when and where to work More people are taking that philosophy to the next level and quitting traditional workplaces to freelance and chase that elusive workndashlife balance For those who have stayed the biggest perk may not be a perk at all

ldquoWhenever we ask employees [hellip] what they value most about working for the companyrdquo says Sullivan-Campeau ldquothe top response is always lsquothe peoplersquordquo

Itrsquos a sentiment that employers big and small and their employees can get behind

ldquoWorking with people you like as we move away from hierarchical work structures itrsquos not even a perkrdquo says Masters ldquoitrsquos a fundamentalrdquo

Perhaps the more important and complicated question concerns quantifying the importance of perks to potential employees particularly

Millennials entering the workforce

Satisfied employees tend to be more productive

and loyal which benefits a companyrsquos bottom line

The VOICE Fall 201516

fall winter promotion

25 off all services

Focus on your greatest competitive advantage

Call us 6475344774Email us jwaltershrpreneurca

wwwHRPreneurca

EMPLOYEES

Over 30 years of HR Business ExperienceSAVE MONEY SAVE TIME INCREASE PRODUCTIVITY

Your Productivity is Our Business

p

25 OFF

The VOICE Fall 201517

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

Dealer Principal

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

What are some of the biggest challenges you face growing and managing your business Following a busy summer we talked to Jenny Vargas of Vargas Family Roofing amp Exteriors Inc and she had this honest experience to share

ldquoWe are struggling with finding and retaining employees with the work ethic vision

and passion needed to succeed in this business We want to be a great place to work while providing excellent quality workmanship

We pay our employees a high wage and treat them honestly and fairlyrdquo

And who canrsquot relate to this challenge Vargas Roofing is facing the same basic challenge that employers face daily ndash namely to attract develop and retain the right people to support business success Jennyrsquos comment drills down to the core of the issue What kind of culture are you creating in your organization You can put values and principles into a mission statement and hang it on the office wall but how do you get people to honour and follow those values in the course of your daily business

Certainly treating people honestly and fairly is a good start This develops trust between you and your people but to set yourself apart from other employers you need to do more According to The Carrot Principle a recent Gallup poll found that nearly two-thirds of employees received no praise or recognition in the workplace in the past year (Gostick and Elton 53)

People are yearning for recognition Itrsquos meaningful to be a part of something where your talents commitment and hard work are recognized fairly and consistently And recognition is one of the easiest and most important ways to retain talent with the added benefit of accelerating performance But in order to be effective recognition needs to be specific meaningful and fair

A simple pat on the back is meaningless and easy to write off as favouritism until directly tied to a specific accomplishment or result Of course withholding recognition or being inconsistent alienates your all-stars and reinforces the mediocre behaviour of average and poor performers In a healthy culture you have lots of successes to celebrate So how do you recognize your staff ldquofairlyrdquo to give meaning to the work they do

Simple Sit down with your team and identify the top one two or three behaviours or results that drive your business success and agree to recognize achievements associated with them Then track measure and recognize the attainment of success

Recognition doesnrsquot need to be complicated It can range from a simple coffee card to a grand prize a night out to an employee-of-the-month award You can highlight one rock star or you can make it a friendly first- second- and third-place prize competition to recognize various levels of achievement for a set of goals Make it a game Make it fun Make it meaningful

Effectively recognizing your employees will not only help you keep good people it will help you develop them to support your business success Your employees will thank you And so will your customers

Expert Advice for Your Business

Keeping Good People

By Chris Collucci Empowerment Leaders

The VOICE Fall 201518

For over 60 years Allstate has provided home and auto insurance to Canadians Wersquore committed to serving the Markham community ndash home of our head office and where many of our employees reside

Terms and conditions apply Trademark owned by Allstate Insurance Company used under licence by Allstate Insurance Company of Canada copy2015 Allstate Insurance Company of Canada

Markham East Agency72 Copper Creek Drive Unit 109905-209-8278

Markham Markville Agency 4997 Highway 7 East Unit 9 905-947-9209

Contact your local Allstate agency for a quote

Markham Board of Trade members ndash take advantage of preferred group rates through the Good Hands Group Insurancereg program

Keeping Markham Residents in Good Handsreg

By Katherine Cummings

once worked for a company that was active on an entire range of popular social media accounts While I applauded their audacity and excitement to make

their mark in the digital sphere this impacted their strategy negatively and ultimately made for a bad return

We were so busy trying to do it all that we were spread too thin As a result our showing on each platform was lacklustre and did not reflect our efforts

Companies may feel the need to cover all the bases which is fine if theyrsquore looking to build a mogul and have the same presence as Google For many brands this is not the right solution Instead it is best to zero in on a couple platforms and herersquos why

1 It strengthens your communityA strong community and increased ROI are the two ultimate goals of social media

If your community manager is able to focus on a select number of platforms they will create better content and ultimately be present more frequently Heightened response times and a 247 presence will create a feeling of reciprocated loyalty The more you can gain a communityrsquos trust the greater the likelihood of lifelong customers and brand advocates

2 It highlights your strengthsCertain products just work better on certain platforms Chances are if yoursquove mastered ways to market your product or service in a traditional way your expertise will be highlighted if you choose the right platform This is why Starbucks excels on Instagram ndash its products are designed to have just the right photographic composition to please its fan base Ultimately this leads to better community engagement and loyalty

3 It gets the message out to the right customer baseThe different platforms have their own strengths and weaknesses They appeal to different age groups genders areas of the world mindsets and behaviours Each platform has its own unique audience and you will find it is well worth the exploration

In a world where entrepreneurialism is growing rapidly it is easy to recommend that one jump into the deep end with digital Yet you will find that narrowing your social media platforms will prove your worth faster and greater than you would ever expect

We will explore the top four platforms in editions to come to help you plan the best strategy for an increased return

I

Donrsquot Do it All Expand Your Reach by Limiting Your Channels

The VOICE Fall 201519

BUilDinG COMMOn GROUnD Public Spaces for Growth

Discover What Makes Town Centre Montessori Private Schools Unique

Pre-School to Grade 1 905-474-3434Grade 2 to Grade 12 and University Prep 905-470-1200

TCMPScom

An International Baccalaureate (IB) Candidate School

114 Anderson Avenue Suite 7C Markham ON L6E 1A5

Servicing all your accounting

and tax needsbull Bookkeeping Services

bull Income Tax Preparation amp Planning

bull HSTGST

bull Payroll Services

bull Manual or Computerized

Tel 905-471-7979 Email infojpaccountingtaxcomwwwjpaccountingtaxcom

By Amanda R Kelly

ublic spaces are the cornerstones of a healthy and prosperous community Historically designed to foster commerce and fuel democracy the

greatest impact of these spaces comes from diverse people and perspectives intermingling

How does this spur growth in our city In the 2012 report Placemaking and the Future of Cities the United Nations examined how public spaces ldquofacilitate social capital economic development and community revitalizationrdquo (1) Their Project for Public Spaces focuses on the impact of these spaces at a local level ndash from increasing property values and jump-starting entrepreneurialism to decreasing crime rates and boosting civic engagement

Perhaps the most familiar of all public spaces are roadways Today they are used mostly for vehicles but the UN report highlights that when streets are ldquoplanned for

people meaning they are not completely auto-centric [they] add to the social cohesion of communities by ensuring human interaction and providing safe public spaces that promote cultural expressionrdquo (7) This in turn sparks innovative thinking and community identity

So how can a streetrsquos use be diversified Street festivals are clear examples such as this summerrsquos GlobalFest and the Markham Village and Unionville Festivals as well as local markets On a daily basis though streets can still attract visitors while remaining open for traffic

Pedestrian activities can include athletic endeavours like jogging or dog walking commercial pursuits like window shopping or visiting food stands cultural explorations like viewing public art and even pop-up destination quests to bistro patios and sidewalk sales The sleek new transit stops like at Warden and Highway 7 are great

examples of multipurpose hubs facilitating access to transportation while enabling residents to mingle

Changes in the use of Markhamrsquos public spaces will become increasingly apparent as housing density rises family picnics friendly sports games school studies and work meetings will continue moving from private residences to common ground such as parks and libraries Internationally many cities have leveraged this efficiency by investing in their public spaces Manhattan is 33 percent public space (including streets) while Toronto is 11 percent Markham has a celebrated history of developing public spaces As our city expands it will be exciting for all residents to see and participate in the growth and evolution of our public spaces

The UNrsquos Project for Public Spaces is at wwwppsorg

P

The VOICE Fall 201520

7676 Woodbine Ave Unit 10 Markham ON Canada L3R 2N2

905-940-2378

Ten Reasons to Fall in Love with Windows 10

indows 10 has arrived and Microsoftrsquos newest version of the worldrsquos most popular

operating system is earning millions of smiles from critics gamers and business folk Here are some of the highlights

1 Tested by millions of usersThe Windows Insider Program gave users a chance to see and shape the operating system from its earliest stages and by the official launch of Windows 10 four million people were already using the new system This direct collaboration between Microsoft developers and the Windows community was indispensable in shaping the newest version of the operating system

2 Quick learning curveIf yoursquore one of 15 billion Windows users worldwide you already know how to use Windows 10 The start menu is back now streamlined for better usability and highly customizable to suit your taste You can pin apps and favourites to this new start menu allowing you to access the stuff you care about most via live tiles

3 State-of-the-art securityWindows 10 addresses modern security concerns with advancements that protect your identity and data from cyberthreats Windows Hello moves past traditional passwords to secure all your devices (PCs tablets phones) with biometrics

W

The VOICE Fall 201521

Device Guard vets your applications to ensure theyrsquore safe to use And Passport allows you to authenticate applications websites and networks for added security

4 Better browsingWindows 10 introduces Microsoft Edge a new web browser that integrates Cortana to provide voice control more personalized search and instant access to key actions You can write or type notes directly on webpages store them and share them easily Therersquos even a new reading mode that strips unnecessary formatting from pages for better online reading

5 Smarter snappingWindows 10 allows you to snap up to four apps in place and see all open tasks in a single view You can resize windows swiftly manage multiple monitors easily and create virtual desktops to maximize screen space or to group things by project

6 Device friendlyWindows 10 is a device-responsive operating system With Windows Continuum apps work in all modes

and on all Windows 10 devices including 2-in-1s Users can touch type or write depending on their task or preference Plus new Windows phones with Continuum can be connected to a monitor mouse and keyboard to work like PCs

7 Great apps includedA number of productivity-boosting apps come standard with Windows 10 OneNote Alarms amp Clocks Calculator Mail Calendar Camera Maps Music Photos Video Voice Recorder and Windows Store These apps use OneDrive to store and sync your info across Windows 10 devices so you can access your files and preferences from just about anywhere

8 Windows StoreYou can shop for apps games music movies and TV shows from Windows Store and all purchases are certified for security and are compatible with Windows 10 PCs phones and tablets For businesses Windows Store allows IT administrators to browse the app catalogue buy apps in bulk and manage licences using an organization-controlled identity

9 Itrsquos freeIf yoursquore running Windows 7 or 81 on a device yoursquore probably eligible to upgrade that device to Windows 10 for free The Enterprise editions are excluded unless you have Software Assurance You will have one year to receive your free upgrade to Windows 10

10 Xbox on Windows 10All work and no play makes for a dull user so if yoursquore inclined to game after hours yoursquoll be overjoyed to hear that Xbox on Windows 10 brings the Xbox Live gaming network to Windows 10 PCs and tablets The integrated Xbox app allows you to play games with friends on your PC streamed directly from your Xbox One console to your Windows 10 tablet or PC

To find out more about Windows 10 check out the following links

Windows 10 FAQ wwwmicrosoftcomen-cawindowswindows-10-faq

Windows 10 free upgrade offer wwwmicrosoftcomen-cawindowswindows-10-upgrade

Sue Borden is the SMB Customer Marketing Lead at Microsoft Canada

416-510-0015 Marlin Travel Don Mills 217-170 The Donway West

Don Mills ON M3C 2G3

Specializing in Adventure Travel amp Unique Destinations

Adventure

Travel

Unique Destinations

Beyond Destinationsreg

wwwmarlintravelcaDon-Mills-Donway

Marlin Travel Don Mills has over 50 years of adventure travel experience Between our experienced Travel Professionals we have visited over 60 countries and 7 continents Whether its Manchu Picchu Antarctica or The Rock of Gibraltar our Travel Professionals will help plan your prefect adventure

ADDED BONUS Bring in a copy of this ad and receive 25 Bonus AIR MILESreg reward miles by simply visiting our branch

Receive 25 reward miles on presentation of this ad No purchase is required Oer is valid for the recipient only and is not transferable Oer must be redeemed by Marlin Travel Don Mills by June 1 2015 Limit one (1) oer per collector Some conditions apply Ask your Marlin Travel Don Mills travel profesional for complete details Base reward mile oer is 1$35 on vacation packages cruise fares and other flights Not applicable on scheduled airline or rail tickets hotel and car reservations paid locally service fees non-commissionable items foreign exchange and insurance Other conditions may apply regTrademarks of AIR MILES International Trading BV Used under license by LoyaltyOne Inc and Transat Distribution Canada Inc Marlin Travel is a division of Transat Distribution Canada Inc ON Reg 50015084 Head Oce 191 The West Mall Suite 700 Etobicoke ON M9C 5K8

HOW DO I SAVE $184000IN TAXES WHEN I SELL MY BUSINESS

THE LIFETIME CAPITAL GAINS EXEMPTIONYou may have heard of the exemption but when an offer to purchase your business is made are you properly structured to be eligible for the exemption The partners of Kreston GTA can help We are an experienced firm of Chartered Professional Accountants that advise businesses throughout their life cycle Whether you need to structure your business for sale or just need help setting up your business we are there to provide strategic support

Contact Spence Walker to set up a consultation

krestongtacom | 9054745593 | 8953 Woodbine Avenue Markham OntarioA member of Kreston International | A global network of independent accounting firms

The VOICE Fall 201522

R

neW UniOnVille HOMe SOCieTY2014 Business Excellence Accessibility Award WinnerBy Jillian Masters

their mission statement the New Unionville Home Society (UHS) emphasizes that long-

term care is not just about providing a needed service to the community but to each individual UHS strives to promote wellness and independence and ultimately improve quality of life for every client It is about aging well and living better

Living better means having access to quality facilities and compassionate care but also ensuring that innovative developments in healthcare technology are accessible to all UHSrsquos President and Chief Executive Officer Debra Cooper Burger believes that ldquoto meet the needs of an aging population we are compelled to look for

transformational changes in service options and service deliveryrdquo As such UHS does not simply promote accessibility but poises itself at the forefront It aims to be a model practice in long-term care a commitment evident in its ongoing partnership with Markham-based startup Engage Biomechanics

UHS consulted on testing protocols for a new Engage product which allows wireless real-time monitoring of mobility-impaired residents in order to improve internal turn management processes and considerably reduce the risk of pressure ulcer development UHS is one of two facilities in Ontario participating in the applied research and testing program on this device exemplifying how UHS is involved in research to improve healthy aging in residential facilities

UHS has been providing services to seniors for forty-five years and Cooper Burger believes that engagement with emerging technologies is essential ldquoInnovation is key to successrdquo she says simply ldquoWe are promoting a culture of continuous quality improvement through creative partnerships such as Engage Biomechanics York University

and MARS Innovation to name a fewrdquo Cooper Burger emphasizes UHSrsquos ongoing commitment to embracing new opportunities and advancing learning and accessibility It is this commitment that allows UHS to achieve its ultimate goal ldquoIt will help us enhance the experience of agingrdquo she tells me ldquoone person at a timerdquo

In

(From left) Mayor Frank Scarpitti Debra Cooper Burger President and Chief Executive Officer Unionville Home Society Michael Bakewell Chief Operations Officer Unionville Home Society

The VOICE Fall 201523

WOMENrsquoS NETWORKING LUNCHEON

Sponsored by

WEDNESDAY OCTOBER 28 2015 11 AM - 2 PMAngus Glen Golf Club 10080 Kennedy Rd (north of Major Mackenzie)

BOUTIQUE VENDORS NETWORKING GIVEAWAYS

RESERVE YOUR SEATS TODAYMARKHAM BOARD OF TRADE MEMBERS $50 + HST

NON-MEMBERS $65 + HSTCORPORATE TABLES AVAILABLE

PRE-REGISTRATION MARKHAMBOARDCOM or 905-474-0730 x 3025

SPECIAL GUEST SPEAKERMARY E CAWFIELDDIRECTOR CLIENT CAREDEERFIELDS CLINIC

ldquoITrsquoS TIME TO PUT A BLOWTORCH TO OLD BELIEF SYSTEMS THAT NO LONGER SERVE USrdquo

FOLLOW US MBTWNET

Smart Strategies for Creating a Charitable Legacy

anadians believe strongly in giving back to communities causes and organizations that are important to them For many Canadians philanthropy has become an increasingly important part of overall financial planning Whatrsquos more

Canadians are looking for ways to ldquodo good while doing wellrdquo when investing their money

When it comes to charitable giving you have a number of options that can help you achieve your philanthropic goals while at the same time provide you with some tax relief

Donating securities The federal government has introduced several tax incentives in recent years to encourage charitable giving For example if you donate publicly listed securities directly to qualified charities rather than first selling stocks and then donating the proceeds you will not be charged capital gains tax This means that you not only receive a tax break but you also receive a donation receipt equal to the fair market value of the donated security

Charitable foundations Another tax-effective charitable giving strategy is setting up your own charitable foundation A private foundation gives you a high level of control and flexibility with respect to charitable giving and you can make donations to your own foundation and still receive a donation tax receipt like any other donation However to maintain its charitable status your foundation must meet its annual disbursement quota which means that 35 of the average value of the foundationrsquos assets that are not used directly in charitable activities or administration must be spent on charitable activities or on gifts to qualified donees A private foundation also involves certain costs and administrative requirements

An alternative to setting up a private foundation is making tax-deductible donations to a public foundation Public foundations are similar to private foundations in many respects but they involve less cost and administration Although you would not have outright control you could still recommend to the public foundationrsquos directors which charities receive grants And similar to private foundations in-kind donations of publicly listed securities to a public foundation are eligible for the zero capital gains inclusion rate

Gifting life insuranceDepending on your age and needs there are other creative charitable giving strategies Gifting your life insurance can reduce taxes and significantly increase your charitable contribution after death to your favourite charity

This article is supplied by Sunil Heda CPA an Investment amp Wealth Advisor with RBC Dominion Securities Inc (MemberndashCanadian Investor Protection Fund) This article is for information purposes only Please consult with a professional advisor before taking any action based on information in this article Sunil Heda can be reached by phone at 416-571-0369 or by email at sunilhedarbccom

C

MBT SaluteS Small BuSineSS

The VOICE Fall 201524

11 Allstate Parkway Suite 206Markham Ontario L3R 9T8

Tel 9054158800 Fax 9054158875Tol Free 18884158802

Healthy pets make happy homes Open 7 days a week

Dr P Brar and Dr B Yogi

5970 - 16th Avenue - Unit 104

Markham ON L3P 7R1

Tel 9055547210 bull Fax 9055547214

www16aveanimalhospitalcom

Mon-Fri 800am ndash 600pm Sat-Sun 1000am ndash 500pm

9056420054canmarkcommunicationscom

MBT SaluteS Small BuSineSS

The VOICE Fall 201525

Member-Canadian Investor Protection Fund

Sunil Heda cpa Investment Advisor RBC Dominion Securities

416-571-0369 | sunilhedarbccom | wwwrbcdscomsunilheda

Hugo Pacific Commercial Centre 3601 Hwy 7 E Hsbc Tower 10th Floor

suite 1005 Markham L3r 0M3

905-305-7800

MARKHAM SHOWCASEPRESENTED BY ENTERTAINMENT MARKHAM

VENDOR SPACE IS LIMITEDRESERVE TODAY

905-474-0730 ext 3019

ENTERTAINMENT

MARKHAM20152015

FOR MORE INFORMATION VISIT MARKHAMBOARDCOM

FREE ADMISSIONTUESDAY OCTOBER 20

5 - 7 PMYORK DOWNS GOLF amp COUNTRY CLUB

4134 -16TH AVE

FEATURING VENDORS NETWORKING GIVEAWAYS

PSYCHOLOGYPHYSIOTHERAPY

SPEECH THERAPYOCCUPATIONAL THERAPY

BEHAVIOUR CONSULTATIONDIETITIAN SERVICES

MUSIC THERAPMUSIC THERAPYSOCIAL WORK

www1to1therapycom9057871900

The VOICE Fall 201526

9204865 Canada Inc OA Scott Executive Services

Ameoba Sionwwwameobasioncom

Apricot amp Herbs Catering Incwwwapricotandherbscom

Aroma Expresso Bar Markville Mallwwwaromaca

Boundless Productions ltdwwwboundless productionsca

Bulls-Eye Specialty Ads Incwwwbullseyeuniformcom

Caffe demetre franchising Corporation

CHES Visual design Incwwwchesvisualcom wwwtorontonotecom

Chooi law llPwwwchooi-lawcom

CTBC Bank Corp (CANAdA)wwwctbcbankca

drake Internationalwwwcadrakeintlcom

Elite Office Staff Incwwweliteofficestaffcom

Georgersquos Coffee Cowwwgeorgescoffeeca

GlP worldwide Expedition Travel and Tourswwwglpworldwidecom

Happy life wealth Management Incwwwhappylifewealthca

HSBC Bank Canadawwwhsbcca

ITN food Corporationwwwitnfoodcorpcom

Jd development Groupwwwjddevelopmentca

layoff Protection Planwwwlayoffinsuranceca

Mobilicity Monster Mobile

napkin marketingwwwnapkinmarketingcom

New Start Computer Trainingwwwnewstarttrainingca

Nu Innovations Inc

Peter Ashman Conditioningwwwashman conditioningcom

Power of Success Incwwwpowerofsuccessca

Residence Inn by Marriott Markhamwwwmarriottcomyyzmh

Richardson GMPrgmpdigitalagentca webFrankOrtenciohome

Robert Half Canadawwwroberthalfca

Ronen Systems ltdwwwronensystemscom

SecuTrans Incwwwsecutransca

SEQ Securitywwwseqsecuritycom

Synergie Hunt Internationalwwwhuntca

The Mill Bar and Grillwwwthemillbarandgrillca

Unionville Appliance ltdwwwunionvilleappliancecom

Unionville Gelato Cowwwunionvillegelatocom

weboptywwwweboptycom

ZINGOVATIONwwwzingovationcom

wElCOME TO OUR NEwEST MEMBERSSEE THE ENTIRE lIST AT MARKHAMBOARdCOM

CorporateTitle sponsor

Breakfast networking series

Premier

THANK YOU TO OUR GENEROUS SPONSORS

Womenrsquos networking Title sponsor

Page 2: Fall Issue BENDING REALITY - Markham VOICE · A Virtual Care Community pg 10 2015 Fall Issue MARKHAM S EXCLUSIVE BUSINESS MAGAZINE BENDING REALITY DHAN BALACHAND S HEADSET CAN TAKE

In ThIs Issue

Rolex Canada Ltd 50 St Clair Ave West Toronto ON M4V 3B7 T 4169681100 - F 4169682315

INK-JET PRINTOUT IS NOT AACOLOUR-ACCURATE PROOF

AND MAY HAVE BEEN REDUCED TO FIT PAPER

Artwork supplied byRolex Canada Ltd- Advertising Department

Contact Ana Catucci DirectorEmail anacatuccirolexcom

Docket No File Name

CLOSING STARTED COMPLETED

PUBLICATION____________________________________________________________________

INSERTION DATE_____________________________________

THIS ADVERTISEMENT MUST BE USED ONLY FOR SPECIFIC PUBLICATION AND DATE

AND MUST NOT BE MODIFIED

AD SIZE TRIM BLEED COLOUR

663 2015_LaDifference_51The Voice

Fall 2015Full Page 85rdquoW x 11rdquoDnaCMYK

Jul 3115Jul 3015Jul 3015

2015_LaDifference_51_outlindd 1 7302015 92504 AM

The VOICE Fall 20153

In ThIs IssueYPC Are You Markhamrsquos Top Young Professional 4

BUSINESS BOOKS Digital Disruption Game-Changing Technology 12

HUMAN RESOURCES Expert Advice for Your Business Keeping Good People 17

MARKETING Donrsquot Do It All Expand Your Reach by Limiting Your Channels 18

COMMUNITY Building Common Ground Public Spaces for Growth 19

TECH Ten Reasons to Fall in Love with Windows 10 20

INVESTMENT Smart Strategies for Creating a Charitable Legacy 23

2014 BUSINESS ExCEllENCE AwARd RECIPIENT PROfIlE New Unionville Home Society 22

SAlUTE TO SMAll BUSINESS 24

wElCOME OUR NEwEST MEMBERS 26

9Tech Gadgets Power Up

10Made in Markham A Virtual Care Community

14Perks Work Building Office Culture

Publisher Richard Cunningham

President amp CEO

Editor Meghan Behse

Colborne Communications

Creative Director Katherine Pomykacz

Marketing amp Events Coordinator Your comments are always

welcome Please email kpomykaczmarkhamboardcom

Advertising information Christine Rogers

Advertising amp Marketing Consultant 905-474-0730 ext 3019

Cover and Cover Story Design CS-Graphic Design Inc

Design Lisa Mervin LJ Sales

Editorial Cartoon Robin Crossman

Cover Photo Dave Starrett

Printing CanMark Communications

Circulation ndash 12000copy August 2015 All rights reserved No part of this publication may be

reproduced or copied in parts or as a whole without prior written permission

of the Markham Board of TradePublication Agreement Number 41245573

wwwmarkhamboardcom

Markhamrsquos exclusive business magazine published by

Markham Convergence Centre 7271 Warden Avenue Markham ON L3R 5X5

T 905-474-0730 bull F 905-474-0685 infomarkhamboardcom

COVER STORY

6Bending Reality Dhan Balachandrsquos Headset Can Take You Anywhere

The VOICE Fall 20154

Stronger Faster SmarterHRPA is proud to introduce the CHRL designation

The best leaders set the highest standards for themselves The Certifi ed Human Resources Leader designation is the new gold standard for HR leadership in companies across Canada

Certifi ed Human Resources Professional Leader and Executive The new gold standardwwwhrpacadesignations

Local entrepreneurs and business people under 40 now have a platform to recognize their achievements ndash YPCrsquos ASPIRE Awards

Criteria1 Nominee must be born on or after January 1 1976AND2 Nomineersquos company must be Markham-based or a

Markham Board of Trade member in good standing

Nominations wwwmarkhamboardcom Boards and Committees tab YPC page

Deadline December 1 2015

Recipients will be announced at the YPC ASPIRE Awards in 2016

Stay connected MBTYPC Title Sponsor

Are YOU Markhamrsquos Top Young Professional YPCrsquos next networking event

ldquoTee up for Social Mediardquo Thursday September 17that Swing Park Indoor Golf226 Esna Park Dr Unit 1

Featuring Guest SpeakerRaheela Nanji Ree Consulting

Feel free to bring your own clubs

Register ypcmarkhamboardcom905-474-0730 ext 3025

60 Columbia Way Suite 710 Markham ON L3R 0C9 Tel 9059408700 Toll Free 18665088700 Fax 9059408785 wwwwvllpca

Celebrating 25 years in Markham

Wilson Vukelich LLP (WV) helps businesses and their owners avoid and solve legal problems The WV team is recognized for its creative and effective solutions in all its areas of practice

Tax and business planningPurchase and sale of businessesCorporate inance and commercial real estate Commercial lending asset based inancing and securitization transactions Wills trusts and estate planning Planned giving and philanthropy Dispute resolution ndash commercial litigation shareholder disputes and estate mediation Dealing with the CRA ndash from objections to Tax Court and beyondIntellectual property ndash licensing trademarks and related mattersTransportation lawEmployment law

The VOICE Fall 20155

Stronger Faster SmarterHRPA is proud to introduce the CHRL designation

The best leaders set the highest standards for themselves The Certifi ed Human Resources Leader designation is the new gold standard for HR leadership in companies across Canada

Certifi ed Human Resources Professional Leader and Executive The new gold standardwwwhrpacadesignations

The VOICE Fall 20156

BENDINGREALITYDHAN BALACHANDrsquoS HEADSET CAN TAKE YOU ANYWHERE

By Mary Teresa BittiPhotography by Dave Starrett

86The VOICE Fall 2015

The VOICE Fall 20157

BENDINGREALITYDHAN BALACHANDrsquoS HEADSET CAN TAKE YOU ANYWHERE

By Mary Teresa BittiPhotography by Dave Starrett

86The VOICE Fall 2015 9

The VOICE Fall 20157

Picture this yoursquore in your office in Markham on the phone with a client in Boston but yoursquore

both virtually telepresent on the beaches of Waikiki walking and talking through your next project Or yoursquore designing a new consumer product but before any physical prototype has been built yoursquore troubleshooting and enhancing the product by manipulating a lifelike virtual version floating in front of you Or maybe yoursquore enjoying some downtime but rather than staring at a screen and manipulating a controller the zombie apocalypse is happening in your living room

Thanks to Sulon Technologies and its soon-to-be released signature product the Cortex you will be able to do all of the above and more The spatially aware headsetrsquos patented intellectual property combines augmented and virtual reality technologies that can dynamically map any environment and transform it into a virtual open world that can be manipulated to suit the userrsquos purpose ldquoItrsquos always mapping your environment and redirecting your visual path by making you walk in different patterns This is called redirected walking and only our system can do itrdquo says Dhan Balachand founder and CEO of Sulon Technologies

Doing whatrsquos never been done before is at the core of Sulon Technologiesrsquo approach to innovation ldquoWe donrsquot want to build something thatrsquos never been built before We want to build something brand newrdquo says Balachand ldquoThere is nothing to compare the Cortex to We

built what many people said was 400 years away We built the impossible Itrsquos new disruptive and we want it in every personrsquos home around the worldrdquo

The Cortex is the result of a clear philosophy and objective to enhance the human experience For Balachand a lifelong inventor with a limitless imagination that means making things better for people by solving pain points

or creating new ways to enjoy life ldquoThe world is in a new techno-logical era and the possibilities for improvement are endless Augmented and virtual reality technology are the next game changers just as computers and mobile technology were before With Sulon Technologies I want to tailor products and innovations that are useful and solve for consumer needs and wants The

technologies wersquove incorporated in the Cortex are scalable and can be used in a wide range of appli-cations across industriesrdquo

After graduating from the University of Ottawa with a degree in electrical engineering Balachand initially imagined he would develop technology to change better or enhance procedures to help solve problems much faster in the

field of medicine Instead he brought that same focus to a high-tech renewable energy startup in Toronto He joined as engineer number five and helped create and commercialize several technologies for the renewable energy space ldquoThatrsquos where I got my training in how to take something from imagination to a practical useful and different consumer productrdquo

Balachand is quick to point out that he is a person who gets bored easily Having moved up the ranks from engineer number five to director of engineering he decided he could do more to better humanity It wasnrsquot long before daydreams about what it would be like to live in the worlds depicted in sci-fi and fantasy movies led to the idea of creating a spatially aware computing platform that could help users save lives improve productivity and live movie and gaming moments

In 2012 with guidance and early funding from Markham business accelerator ventureLAB he incorporated Sulon Technologies and made the move into the consumer electronics space to help people live surreal experiences ldquoI became obsessive about trying to create a dynamic holodeck something that could not only work in the real world but transform peoplersquos livesrdquo The more people told him it couldnrsquot be done the more determined he became

His efforts are already being recognized The Cortex was awarded Top Heads-Up Display at the 2015 Consumer Electronics Show by Tomrsquos Guide While the gaming opportunities have been quickly appreciated and will be used to kickstart the Cortexrsquos global launch in late 2015early 2016 Balachandrsquos vision for the Cortex extends beyond the gaming industry ldquoThis can be used to train soldiers facilitate remote medical diagnoses and surgeries help consumers visualize large purchases before making them Engineers can use it to virtualize the engines they are designing on their 2-D screens Now instead of

There is nothing to compare the Cortex to We built what many

people said was 400 years away We built the impossible Itrsquos new

disruptive and we want it in every personrsquos home around the world

When Dhan Balachand sat down with journalist Mary Bitti he candidly discussed his inspiration for launching Sulon Technologies and the endless possibilities of its signature product the Cortex But it became clear that there was a lot he couldnrsquot talk about marketing plans launch dates and the latest product specs remain shrouded in secrecy But this is no surprise As an emerging innovation company rivalling giants like Google Sulonrsquos mystery is a tactic of competitive survival And Balachandrsquos Cortex isnrsquot just next-level technology itrsquos a game-changer

The VOICE Fall 20158

The VOICE Fall 20158

spending millions of dollars to manufacture and then finding issues you can visualize the engine block in true scale walk alongside it and interact with it as if it was a real part The only thing the system canrsquot give you is the taste smell and touchrdquo

In fact Balachand and his team are already using the Cortex for their own engineering purposes Using the Cortex they designed eight months ago Sulon is virtually designing the version of the Cortex they are preparing to launch This next-generation Cortex is floating in the middle of their workspace as they make sure all the parts fit The team can even virtually wear it

Balachand also sees the potential for a dedicated application for firefighters

with the Cortex retrofitted onto helmets providing a real-time map of the physical space they will be entering so they know exactly what to expect ldquoThe Cortex sees up to 30 metres around you As the data is collected the firefighterrsquos position is wirelessly transmitted to colleagues outside so they can see whatrsquos happening and offer guidancerdquo says Balachand ldquoMicrophones will detect noise leading firefighters to people who may be trappedrdquo

Perhaps the biggest impact will come in the education space Cortex-wearing students could experience the classroom and a shared learning environment without being physically present A built-in audio system would further social

learning by allowing students to communicate with each other Balachand envisions school gymnasiums transformed into virtual museums zoos or time machines taking students to the dinosaur age ldquoThe Cortex means we can create the Magic School Bus experience for real The possibilities are endless The goal in the next five years is to make the Cortex a mainstream product We want it to become an everyday item for everyone on the planetrdquo

If the technology delivers on the potential Balachand

describes then the Cortex may in fact become as ubiquitous and essential to everyday living and working as smartphones and tablets are today The product wonrsquot be released until 2016 but when it does consumers will determine whether or not it is the next must-have technology

The Cortex means we can create the Magic School Bus experience for real

IT PAYS TO KNOWProfessional Development

Mark your calendar for payroll education

With more than 190 federal

and provincial regulations

and changes each year

staying payroll compliant

is one of the biggest

challenges employers face

Improve compliance and reduce the risk of audits and penalties with help from Professional Development seminars from Canadian Payroll Association (CPA)

CPA offers seminars for all levels from beginner to advanced On a variety of topics covering Learning Payroll Taxable Benefits Employment Standards Pensions and more Check our calendar for a seminar in your area

Learn more at payrollca

Call 416-487-3380 ext 118 or 1-800-387-4693 ext 118

Become a CPA member and get preferred rates on seminars Stay Current Stay Compliant

wwwpayrollca

Marty S CPM - CPA Member Ontario Region

The VOICE Fall 20159

Client _____________________________________________________ Docket ________________Media _____________________________________________________ Placement ____________Trim Size ______________________ Safety ____________________ Bleed ________________Colour ________________________ Publ Date _________________ Prod Date ____________

Tel 416-423-9825 E-mail dmaguiremaguiremarketingcom

Casio Canada Ltd CAS-PRO-2631-15Markham Board of Trade Magazine 3625 W x 975 H NA NA 4 colour 2015 Aug 6 2015

1 Mophiersquos Juice Pack H2PROWhile Mophiersquos latest generation iPhone 6 case isnrsquot the sleekest on the market itrsquos certainly the most hardcore and multi-functioning The

Juice Pack H2PRO contains a 2750 mAh battery providing your phone with 100 percent extra battery life Its integrated power button allows you to choose when to charge and for how long

And the H2PRO will certainly keep your device out of harmrsquos way With its IP-68 protection your phone can sustain complete continuous submersion in water (12 m for up to 30 min) Itrsquos also protected against vibrations shocks and drops meeting US Military Standard 810GCompatible with iPhone 6Available August 2015wwwmophiecom

2 MOSrsquos Reach GoImagine the convenience of having a full-strength power outlet in your backpack The Reach Go is close to being just that Itrsquos the first power bank that can charge a laptop at full speed (MOS boasts that it can charge your MacBook 2015 three times over) And its 15000 mAh battery

has a slim design that enables you to bring it everywhere

Because it uses new USB-C connectors the Reach Go can charge all of your devices (phone tablet and laptop) at the same time while also acting as a USB 3 hub This lets you charge and transfer data from one device to another simultaneouslyCompatible with all devices using USB-C Available October 2015wwwmosorganizercom

3 YOLKrsquos Solar PaperYOLKrsquos Solar Paper will appeal to the eco-friendly and the outdoor

adventurer Its Kickstarter campaign claims itrsquos the worldrsquos thinnest and lightest solar charger

On a sunny day the 5-watt solar panel charges a smart phone in just over two hours Its slim lightweight design means you can clip it onto just about anything while it charges And when itrsquos not in use the Solar Paper fits into a small notebook If yoursquore in need of a more powerful charger for a tablet laptop camera or any other USB-compatible device additional magnetic panels are available to upgrade your Solar Paper to 10 wattsCompatible with all devices using USBFirst shipments begin September 2015 wwwyolkstationcom

TECH GADGETS

Power UpJust about everyone is now reliant on multiple devices and 247 accessibility It comes as no surprise then that some of the exciting innovations available this fall seek to free you from that wall outlet and keep you moving

The VOICE Fall 201510

Made in Markham ForaHealthyMecom

hronic diseases are the leading cause of death and disability in this province Nearly 80 percent of

Ontarians over the age of 45 suffer from a chronic illness such as heart disease diabetes and arthritis and as the population ages the challenges involved in caring for this large and diverse population will grow ndash and so too will the economic burden on the health care system In Canada it is estimated that chronic conditions already account for approximately $90 billion annually in direct health care costs and lost productivity and that number is expected to increase

Courtney Cole knows the realities behind the statistics A business executive and entrepreneur with more than 20 yearsrsquo experience in diverse fields he has had first-hand insights into the way our health care system approaches the management of the chronically ill ldquoWith a background in health

By Sarah Sweet

A Virtual Care Community

C

A Unique World of Equipment Tools amp More

wwwprincessautocom

8200 WOODBINE AVENUE bull MARKHAM bull (905) 944-9696

The VOICE Fall 201511

care and technologyrdquo he says ldquoIrsquove had the opportunity to interact with patients and clinicians at hospitals within Ontario I saw opportunities and identified several gaps in terms of access to care and I saw how

patientsrsquo knowledge of chronic conditions and the decisions they make affect their quality of liferdquo Chronically ill patients and their caregivers confront a complex and intimidating set of circumstances they often see a variety of specialists going from one doctor to another while trying to manage multiple symptoms prescriptions and lifestyle changes

But studies show that informed patients with access to consistent and supportive care have better health outcomes and fewer readmissions Cole saw an opportunity to improve lives while reducing health care costs and in 2012 he founded ForaHealthyMecom

ForaHealthyMecom harnesses technology to enhance the care patients receive when theyrsquore not in a medical facility The resource which is most often prescribed by physicians is designed to support patients diagnosed with high-impact chronic conditions The web-based and mobile platform acts as a management and education hub patients can create calendars and tracking charts and access clinician-validated information about their illnesses ldquoPatients can empower themselves to give meaningful and accurate assessments of their treatment and where they are in their carerdquo Cole explains

The company has also recently expanded its virtual care capabilities adding a telemedicine component that enables secure video-based consultations between patient and physician ldquoWersquore giving clinicians more tools to reach and care for patients while theyrsquore away from hospitalrdquo Cole says ldquoMany patients live in remote locations and have issues with transportation and this way a clinician can schedule virtual follow-ups and be more efficientrdquo

The ForaHealthyMecom approach with its emphasis on informed patients and a virtual community of care has the potential to ease the pressures on the health

care system ldquoIt results in a lower cost for the health system in generalrdquo Cole says ldquoYou get a better use of cliniciansrsquo time in terms of engaging and educating patients efficiencies that can be realized through

the use of telemedicine and improved workflows when it comes to patient onboarding management and dischargerdquo

But its benefits to the health care system extend beyond cost savings and efficiencies Using aggregated and de-identified data ndash the confidentiality of patientsrsquo personal details is strictly maintained in accordance with the governmentrsquos privacy guidelines ndash ForaHealthyMecom supports research involving a variety of chronic conditions ldquoWe conduct research into health outcomes or public awareness of certain conditions in order to shape policy and investigate how to use knowledge

to improve outcomes for patientsrdquo Cole explains pointing to projects the company has undertaken on peripheral arterial disease and chronic kidney disease with partners at St Michaelrsquos Hospital and York Universityrsquos Faculty of Health

The company has already garnered support from government funding agencies such as the Ontario Centres of Excellence and the Natural Sciences and Engineering Research Council of Canada It has also been accepted into the Canadian Technology Accelerator Initiative run by the Canadian Trade Commissioner Service which provides innovative Canadian startups with support and resources to compete in US and global markets Cole himself was the recipient of ventureLABrsquos 2015 W Daniel Mothersill BUILD Award which honours exceptional entrepreneurs for accomplishments in the previous year

ForaHealthyMecom has primarily partnered with health care institutions in Ontario but Cole sees the potential for continued expansion ldquoThis is a knowledge-based industry that will drive economic growth within Markham the province and hopefully across the countryrdquo

A Virtual Care CommunityldquoPatients can empower themselves to give

meaningful and accurate assessments of their treatment and where they are in their carerdquo

The VOICE Fall 201512

DIGITAL DISRUPTIoN GAMe-CHAnGinG TeCHnOlOGYBusiness Reading and Professional Development

The MeshWhy the Future of Business Is sharingby Lisa GanskylTechnological and social advancements have shifted business practices and norms from formulaic models to unique complexities where consumers have more choices tools information and power Naming this ldquothe Meshrdquo trailblazing entrepreneur Lisa Gansky investigates the structures and developments of new business

dynamics demonstrating how organizations can build strong brands and communities for customers wanting to access rather than own goods Mesh businesses like ZipCar and Kickstarter use social media and analytics to provide their customers with what they need exactly when they need it Looking at large-scale patterns and real case studies of businesses and social enterprises The Mesh is an eye-opening guide to the newest wave of information-enabled commerce thatrsquos improving our communities and planet

Behind Every Good Decisionhow Anyone Can use Business Analytics to Turn Data into Profitable Insightby Piyanka Jain Puneet SharmaDive into business analytics with this step-by-step guide to optimizing your venture From increasing revenue and reducing costs to improving productsservices and finding creative solutions analytics are critical to success Discover the steps and strategies to making

informed decisions using just spreadsheet software the data you need and your brain Learn real-world examples and complete activities along the way creating a business question and plan finding the necessary data and examining the results to take action This ebook is a great complement to the monthly Market Research Workshops organized by the Markham Small Business Centre and Markham Public Library For more related workshops check out the MSBC and VentureLAB websites

Business growth starts with a conversation

When growing your business the most useful financial advice is industry specialized financial advice RBC is proud to be an active member of the Markham Board of Trade

reg trade Trademarks of Royal Bank of Canada RBC and Royal Bank are registered trademarks of Royal Bank of Canada 30060 (022015)

TM

To start a conversation today visit rbccombusiness

The VOICE Fall 201513

Business advisors with over 20 years of experience servicing various industries

and providing personal services in

Accounting amp Auditing bull Business Plans amp Start-Ups bull Estate amp Financial Planning

Taxation ndash Personal amp Corporate

Jack Eigenmacht CA CFP 9053059722 x 228

E jackeigenmachtcrackowercom

wwweigenmachtcrackowercom345 Renfrew Drive bull Suite 202

Markham Ontario L3R 9S9

Wersquore celebrating York Regionrsquos debut of the TAVES consumer electronics show Forward-thinking and eye-opening with a hint

of futuristic fiction these reads will inspire and inform anyone looking to leverage technology to transform their lives business or career

Boldhow to Go Big Achieve success and Impact the Worldby Peter H Diamandis and Steven Kotler Bold is a how-to guide for increasing capital and bettering lives with exponential technologies moonshot thinking and crowd-power Building on the New York Times bestseller Abundance Diamandis and Kotler divulge insights from their own high-risk ventures and review the

strategies of Elon Musk Jeff Bezos and more Business acceleration alternative funding models and brand development will especially appeal to early-stage entrepreneurs ndash though this motivational read will inspire innovators across the board Coverage of creative applications for disruptive technologies including robotics AI sensors and 3D printing may even prompt you to visit the 3D printers at Cornell Community Centre Library and start brainstorming If yoursquore hooked on Salim Ismailrsquos Exponential Organizations or saw Ismailrsquos talk at this yearrsquos Global Impact Competition yoursquoll love Bold

Makersby Cory DoctorowIn a world where conglomerates crash and multinationals implode innovation is integral to rescuing world and local economies Bankers VCs and investors scour the planet to finance high-tech micro-ventures in every neighbourhood Malls are rejuvenated and communities are rebuilt ndash but how long will it last Makers may be a work of fiction but is it far off from reality This edgy and exciting novel

forecasts a grassroots economics system for the technological era and chronicles the journey of its quirky creators The featured author for 2015rsquos One Book One Markham Cory Doctorow writes a gripping fictional account that shines light on poignant issues of intellectual property business law entrepreneurialism economics and alternative funding models For details on One Book One Markham including an open discussion with Cory Doctorow visit wwwmarkhampubliclibraryca

Amanda Kelly is the Business Community Librarian at the Markham Public Library Reach her at akellymarkhamlibraryonca or see the libraryrsquos website wwwmarkhampubliclibraryca

The VOICE Fall 201514

PERKS WoRKBuilding Office Culture

ost companies identify their people as their most valuable assets And in an era of global economies advancing technology and

constant connectivity relationships between companies and their employees have never been so complex As employees check emails in between bedtime stories employers are stepping up to address their wellness with strategies that go beyond traditional benefit plans We are in the age of the perk

Perks have always existed in workplace culture think Don Draperrsquos drink cart in Mad Men There is however an increasing variability in how extensively companies use perks Perks are ldquoextrasrdquo provided to employees in addition to salary and traditional health care benefits They take such forms as flexible working arrangements professional development opportunities and freebies Interactive offices are now home to everything from climbing walls to beer

fridges to daycares Perks allow companies to develop a culture that has a positive impact on the health and happiness of their employees

Markhamrsquos own Allstate Insurance Company of Canada has seen that impact firsthand having been named one of Aon Hewittrsquos Best Employers in Canada ndash based on employee feedback ndash for the last three years In addition to competitive salaries and benefits packages Allstate offers perks that include discounts on services and products

M

By Kathryn willms

The VOICE Fall 201515

112 Guestrooms (Standard King 2 Queen Beds or One Bedroom Suite)

14th Floor Penthouse TownePlace Lounge (includes hot breakfast)

State of the art spacious 2000 square feet fitness facility and pool

13000 square feet of function space perfect for meetings and social events

187 Guestrooms (Standard King 2 Queen Beds or One Bedroom Suite)

Bistro featuring Starbucksreg 24-Hour Market

State of the art spacious 2000 square feet fitness facility and pool

13000 square feet of function space perfect for meetings and social events

7095 WOODBINE AVENUE MARKHAM ON L3R 1A3wwwmarriottcomyyzxm | wwwmarriottcomyyzmt

905-752-0446 | 905-474-0444

VISIT US AT THE FIRST ldquoTWIN BRANDEDrdquoMARRIOTT HOTEL IN MARKHAM CANADA

such as fitness memberships event tickets and home and auto insurance The company also supports employee charitable initiatives

encourages career development (through tuition reimbursement cross-departmental opportunities and coaching programs) and recognizes employee contributions through bonuses and milestone awards The most popular and widely used perk is the formal work-from-home program

For large companies like Allstate perks are one of a number of tools used to engage and reward employees ldquoPerks can attract employees to your organizationrdquo says Adrianne Sullivan-Campeau the vice president of human resources at Allstate ldquobut in isolation they will not be enough to make them stay The proper mix of good benefits a strong corporate culture and our ability to create opportunities to keep employees engaged [is what] will attract and ultimately keep employeesrdquo

For smaller companies perks often play a more significant role in defining workplace culture and encouraging engagement

The Centre for Social Innovation (CSI) is a co-working space and community for social innovators and entrepreneurs CSI staff perks reflect a culture of networking collaboration and a focus on workndashlife balance As Director of Culture Adil Dhalla describes it CSI seeks

to ldquomake social change and have fun while doing itrdquo CSI staff start with four weeks of vacation per year They participate in many of

the activities they arrange for the community Recently this has included an annual free trip to New York to celebrate the anniversary of the CSI space there Staff meetings feature improv classes and games of Family Feud According to Dhalla these activities along with the chance to participate in updating organizational values encourage employeesrsquo ldquosense of co-ownershiprdquo

For companies like CSI and Allstate perks have their perks They show workers that they are valued and heard and encourage feedback between management and employees And while some perks cost money others produce savings Allowing employees to work from home for example often results in a reduction of overhead costs Most importantly satisfied employees tend to be more productive and loyal which benefits a companyrsquos bottom line

The most obvious downside to offering perks is that many do cost money which can burden smaller businesses For larger companies not all perks are appropriate to all jobs and the employees who miss out may feel resentful Perks can also be difficult to revoke a fact that Marissa Mayer at Yahoo found out when she rescinded the ability of employees to work from home

Perhaps the more important and complicated question concerns quantifying the importance of perks to potential employees particularly Millennials entering the workforce Jillian Masters in her final year of university points out that perks speak to a companyrsquos culture which is an important consideration for job seekers ldquoOur generation has an image of what we want in the workplacerdquo When asked about what that image is she thinks about it and then laughs ldquoGooglerdquo The internet behemoth is famous for its free food bocce courts and bowling alleys But Masters like most workers identifies the most valuable perk as the freedom and flexibility to decide when and where to work More people are taking that philosophy to the next level and quitting traditional workplaces to freelance and chase that elusive workndashlife balance For those who have stayed the biggest perk may not be a perk at all

ldquoWhenever we ask employees [hellip] what they value most about working for the companyrdquo says Sullivan-Campeau ldquothe top response is always lsquothe peoplersquordquo

Itrsquos a sentiment that employers big and small and their employees can get behind

ldquoWorking with people you like as we move away from hierarchical work structures itrsquos not even a perkrdquo says Masters ldquoitrsquos a fundamentalrdquo

Perhaps the more important and complicated question concerns quantifying the importance of perks to potential employees particularly

Millennials entering the workforce

Satisfied employees tend to be more productive

and loyal which benefits a companyrsquos bottom line

The VOICE Fall 201516

fall winter promotion

25 off all services

Focus on your greatest competitive advantage

Call us 6475344774Email us jwaltershrpreneurca

wwwHRPreneurca

EMPLOYEES

Over 30 years of HR Business ExperienceSAVE MONEY SAVE TIME INCREASE PRODUCTIVITY

Your Productivity is Our Business

p

25 OFF

The VOICE Fall 201517

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

Dealer Principal

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

What are some of the biggest challenges you face growing and managing your business Following a busy summer we talked to Jenny Vargas of Vargas Family Roofing amp Exteriors Inc and she had this honest experience to share

ldquoWe are struggling with finding and retaining employees with the work ethic vision

and passion needed to succeed in this business We want to be a great place to work while providing excellent quality workmanship

We pay our employees a high wage and treat them honestly and fairlyrdquo

And who canrsquot relate to this challenge Vargas Roofing is facing the same basic challenge that employers face daily ndash namely to attract develop and retain the right people to support business success Jennyrsquos comment drills down to the core of the issue What kind of culture are you creating in your organization You can put values and principles into a mission statement and hang it on the office wall but how do you get people to honour and follow those values in the course of your daily business

Certainly treating people honestly and fairly is a good start This develops trust between you and your people but to set yourself apart from other employers you need to do more According to The Carrot Principle a recent Gallup poll found that nearly two-thirds of employees received no praise or recognition in the workplace in the past year (Gostick and Elton 53)

People are yearning for recognition Itrsquos meaningful to be a part of something where your talents commitment and hard work are recognized fairly and consistently And recognition is one of the easiest and most important ways to retain talent with the added benefit of accelerating performance But in order to be effective recognition needs to be specific meaningful and fair

A simple pat on the back is meaningless and easy to write off as favouritism until directly tied to a specific accomplishment or result Of course withholding recognition or being inconsistent alienates your all-stars and reinforces the mediocre behaviour of average and poor performers In a healthy culture you have lots of successes to celebrate So how do you recognize your staff ldquofairlyrdquo to give meaning to the work they do

Simple Sit down with your team and identify the top one two or three behaviours or results that drive your business success and agree to recognize achievements associated with them Then track measure and recognize the attainment of success

Recognition doesnrsquot need to be complicated It can range from a simple coffee card to a grand prize a night out to an employee-of-the-month award You can highlight one rock star or you can make it a friendly first- second- and third-place prize competition to recognize various levels of achievement for a set of goals Make it a game Make it fun Make it meaningful

Effectively recognizing your employees will not only help you keep good people it will help you develop them to support your business success Your employees will thank you And so will your customers

Expert Advice for Your Business

Keeping Good People

By Chris Collucci Empowerment Leaders

The VOICE Fall 201518

For over 60 years Allstate has provided home and auto insurance to Canadians Wersquore committed to serving the Markham community ndash home of our head office and where many of our employees reside

Terms and conditions apply Trademark owned by Allstate Insurance Company used under licence by Allstate Insurance Company of Canada copy2015 Allstate Insurance Company of Canada

Markham East Agency72 Copper Creek Drive Unit 109905-209-8278

Markham Markville Agency 4997 Highway 7 East Unit 9 905-947-9209

Contact your local Allstate agency for a quote

Markham Board of Trade members ndash take advantage of preferred group rates through the Good Hands Group Insurancereg program

Keeping Markham Residents in Good Handsreg

By Katherine Cummings

once worked for a company that was active on an entire range of popular social media accounts While I applauded their audacity and excitement to make

their mark in the digital sphere this impacted their strategy negatively and ultimately made for a bad return

We were so busy trying to do it all that we were spread too thin As a result our showing on each platform was lacklustre and did not reflect our efforts

Companies may feel the need to cover all the bases which is fine if theyrsquore looking to build a mogul and have the same presence as Google For many brands this is not the right solution Instead it is best to zero in on a couple platforms and herersquos why

1 It strengthens your communityA strong community and increased ROI are the two ultimate goals of social media

If your community manager is able to focus on a select number of platforms they will create better content and ultimately be present more frequently Heightened response times and a 247 presence will create a feeling of reciprocated loyalty The more you can gain a communityrsquos trust the greater the likelihood of lifelong customers and brand advocates

2 It highlights your strengthsCertain products just work better on certain platforms Chances are if yoursquove mastered ways to market your product or service in a traditional way your expertise will be highlighted if you choose the right platform This is why Starbucks excels on Instagram ndash its products are designed to have just the right photographic composition to please its fan base Ultimately this leads to better community engagement and loyalty

3 It gets the message out to the right customer baseThe different platforms have their own strengths and weaknesses They appeal to different age groups genders areas of the world mindsets and behaviours Each platform has its own unique audience and you will find it is well worth the exploration

In a world where entrepreneurialism is growing rapidly it is easy to recommend that one jump into the deep end with digital Yet you will find that narrowing your social media platforms will prove your worth faster and greater than you would ever expect

We will explore the top four platforms in editions to come to help you plan the best strategy for an increased return

I

Donrsquot Do it All Expand Your Reach by Limiting Your Channels

The VOICE Fall 201519

BUilDinG COMMOn GROUnD Public Spaces for Growth

Discover What Makes Town Centre Montessori Private Schools Unique

Pre-School to Grade 1 905-474-3434Grade 2 to Grade 12 and University Prep 905-470-1200

TCMPScom

An International Baccalaureate (IB) Candidate School

114 Anderson Avenue Suite 7C Markham ON L6E 1A5

Servicing all your accounting

and tax needsbull Bookkeeping Services

bull Income Tax Preparation amp Planning

bull HSTGST

bull Payroll Services

bull Manual or Computerized

Tel 905-471-7979 Email infojpaccountingtaxcomwwwjpaccountingtaxcom

By Amanda R Kelly

ublic spaces are the cornerstones of a healthy and prosperous community Historically designed to foster commerce and fuel democracy the

greatest impact of these spaces comes from diverse people and perspectives intermingling

How does this spur growth in our city In the 2012 report Placemaking and the Future of Cities the United Nations examined how public spaces ldquofacilitate social capital economic development and community revitalizationrdquo (1) Their Project for Public Spaces focuses on the impact of these spaces at a local level ndash from increasing property values and jump-starting entrepreneurialism to decreasing crime rates and boosting civic engagement

Perhaps the most familiar of all public spaces are roadways Today they are used mostly for vehicles but the UN report highlights that when streets are ldquoplanned for

people meaning they are not completely auto-centric [they] add to the social cohesion of communities by ensuring human interaction and providing safe public spaces that promote cultural expressionrdquo (7) This in turn sparks innovative thinking and community identity

So how can a streetrsquos use be diversified Street festivals are clear examples such as this summerrsquos GlobalFest and the Markham Village and Unionville Festivals as well as local markets On a daily basis though streets can still attract visitors while remaining open for traffic

Pedestrian activities can include athletic endeavours like jogging or dog walking commercial pursuits like window shopping or visiting food stands cultural explorations like viewing public art and even pop-up destination quests to bistro patios and sidewalk sales The sleek new transit stops like at Warden and Highway 7 are great

examples of multipurpose hubs facilitating access to transportation while enabling residents to mingle

Changes in the use of Markhamrsquos public spaces will become increasingly apparent as housing density rises family picnics friendly sports games school studies and work meetings will continue moving from private residences to common ground such as parks and libraries Internationally many cities have leveraged this efficiency by investing in their public spaces Manhattan is 33 percent public space (including streets) while Toronto is 11 percent Markham has a celebrated history of developing public spaces As our city expands it will be exciting for all residents to see and participate in the growth and evolution of our public spaces

The UNrsquos Project for Public Spaces is at wwwppsorg

P

The VOICE Fall 201520

7676 Woodbine Ave Unit 10 Markham ON Canada L3R 2N2

905-940-2378

Ten Reasons to Fall in Love with Windows 10

indows 10 has arrived and Microsoftrsquos newest version of the worldrsquos most popular

operating system is earning millions of smiles from critics gamers and business folk Here are some of the highlights

1 Tested by millions of usersThe Windows Insider Program gave users a chance to see and shape the operating system from its earliest stages and by the official launch of Windows 10 four million people were already using the new system This direct collaboration between Microsoft developers and the Windows community was indispensable in shaping the newest version of the operating system

2 Quick learning curveIf yoursquore one of 15 billion Windows users worldwide you already know how to use Windows 10 The start menu is back now streamlined for better usability and highly customizable to suit your taste You can pin apps and favourites to this new start menu allowing you to access the stuff you care about most via live tiles

3 State-of-the-art securityWindows 10 addresses modern security concerns with advancements that protect your identity and data from cyberthreats Windows Hello moves past traditional passwords to secure all your devices (PCs tablets phones) with biometrics

W

The VOICE Fall 201521

Device Guard vets your applications to ensure theyrsquore safe to use And Passport allows you to authenticate applications websites and networks for added security

4 Better browsingWindows 10 introduces Microsoft Edge a new web browser that integrates Cortana to provide voice control more personalized search and instant access to key actions You can write or type notes directly on webpages store them and share them easily Therersquos even a new reading mode that strips unnecessary formatting from pages for better online reading

5 Smarter snappingWindows 10 allows you to snap up to four apps in place and see all open tasks in a single view You can resize windows swiftly manage multiple monitors easily and create virtual desktops to maximize screen space or to group things by project

6 Device friendlyWindows 10 is a device-responsive operating system With Windows Continuum apps work in all modes

and on all Windows 10 devices including 2-in-1s Users can touch type or write depending on their task or preference Plus new Windows phones with Continuum can be connected to a monitor mouse and keyboard to work like PCs

7 Great apps includedA number of productivity-boosting apps come standard with Windows 10 OneNote Alarms amp Clocks Calculator Mail Calendar Camera Maps Music Photos Video Voice Recorder and Windows Store These apps use OneDrive to store and sync your info across Windows 10 devices so you can access your files and preferences from just about anywhere

8 Windows StoreYou can shop for apps games music movies and TV shows from Windows Store and all purchases are certified for security and are compatible with Windows 10 PCs phones and tablets For businesses Windows Store allows IT administrators to browse the app catalogue buy apps in bulk and manage licences using an organization-controlled identity

9 Itrsquos freeIf yoursquore running Windows 7 or 81 on a device yoursquore probably eligible to upgrade that device to Windows 10 for free The Enterprise editions are excluded unless you have Software Assurance You will have one year to receive your free upgrade to Windows 10

10 Xbox on Windows 10All work and no play makes for a dull user so if yoursquore inclined to game after hours yoursquoll be overjoyed to hear that Xbox on Windows 10 brings the Xbox Live gaming network to Windows 10 PCs and tablets The integrated Xbox app allows you to play games with friends on your PC streamed directly from your Xbox One console to your Windows 10 tablet or PC

To find out more about Windows 10 check out the following links

Windows 10 FAQ wwwmicrosoftcomen-cawindowswindows-10-faq

Windows 10 free upgrade offer wwwmicrosoftcomen-cawindowswindows-10-upgrade

Sue Borden is the SMB Customer Marketing Lead at Microsoft Canada

416-510-0015 Marlin Travel Don Mills 217-170 The Donway West

Don Mills ON M3C 2G3

Specializing in Adventure Travel amp Unique Destinations

Adventure

Travel

Unique Destinations

Beyond Destinationsreg

wwwmarlintravelcaDon-Mills-Donway

Marlin Travel Don Mills has over 50 years of adventure travel experience Between our experienced Travel Professionals we have visited over 60 countries and 7 continents Whether its Manchu Picchu Antarctica or The Rock of Gibraltar our Travel Professionals will help plan your prefect adventure

ADDED BONUS Bring in a copy of this ad and receive 25 Bonus AIR MILESreg reward miles by simply visiting our branch

Receive 25 reward miles on presentation of this ad No purchase is required Oer is valid for the recipient only and is not transferable Oer must be redeemed by Marlin Travel Don Mills by June 1 2015 Limit one (1) oer per collector Some conditions apply Ask your Marlin Travel Don Mills travel profesional for complete details Base reward mile oer is 1$35 on vacation packages cruise fares and other flights Not applicable on scheduled airline or rail tickets hotel and car reservations paid locally service fees non-commissionable items foreign exchange and insurance Other conditions may apply regTrademarks of AIR MILES International Trading BV Used under license by LoyaltyOne Inc and Transat Distribution Canada Inc Marlin Travel is a division of Transat Distribution Canada Inc ON Reg 50015084 Head Oce 191 The West Mall Suite 700 Etobicoke ON M9C 5K8

HOW DO I SAVE $184000IN TAXES WHEN I SELL MY BUSINESS

THE LIFETIME CAPITAL GAINS EXEMPTIONYou may have heard of the exemption but when an offer to purchase your business is made are you properly structured to be eligible for the exemption The partners of Kreston GTA can help We are an experienced firm of Chartered Professional Accountants that advise businesses throughout their life cycle Whether you need to structure your business for sale or just need help setting up your business we are there to provide strategic support

Contact Spence Walker to set up a consultation

krestongtacom | 9054745593 | 8953 Woodbine Avenue Markham OntarioA member of Kreston International | A global network of independent accounting firms

The VOICE Fall 201522

R

neW UniOnVille HOMe SOCieTY2014 Business Excellence Accessibility Award WinnerBy Jillian Masters

their mission statement the New Unionville Home Society (UHS) emphasizes that long-

term care is not just about providing a needed service to the community but to each individual UHS strives to promote wellness and independence and ultimately improve quality of life for every client It is about aging well and living better

Living better means having access to quality facilities and compassionate care but also ensuring that innovative developments in healthcare technology are accessible to all UHSrsquos President and Chief Executive Officer Debra Cooper Burger believes that ldquoto meet the needs of an aging population we are compelled to look for

transformational changes in service options and service deliveryrdquo As such UHS does not simply promote accessibility but poises itself at the forefront It aims to be a model practice in long-term care a commitment evident in its ongoing partnership with Markham-based startup Engage Biomechanics

UHS consulted on testing protocols for a new Engage product which allows wireless real-time monitoring of mobility-impaired residents in order to improve internal turn management processes and considerably reduce the risk of pressure ulcer development UHS is one of two facilities in Ontario participating in the applied research and testing program on this device exemplifying how UHS is involved in research to improve healthy aging in residential facilities

UHS has been providing services to seniors for forty-five years and Cooper Burger believes that engagement with emerging technologies is essential ldquoInnovation is key to successrdquo she says simply ldquoWe are promoting a culture of continuous quality improvement through creative partnerships such as Engage Biomechanics York University

and MARS Innovation to name a fewrdquo Cooper Burger emphasizes UHSrsquos ongoing commitment to embracing new opportunities and advancing learning and accessibility It is this commitment that allows UHS to achieve its ultimate goal ldquoIt will help us enhance the experience of agingrdquo she tells me ldquoone person at a timerdquo

In

(From left) Mayor Frank Scarpitti Debra Cooper Burger President and Chief Executive Officer Unionville Home Society Michael Bakewell Chief Operations Officer Unionville Home Society

The VOICE Fall 201523

WOMENrsquoS NETWORKING LUNCHEON

Sponsored by

WEDNESDAY OCTOBER 28 2015 11 AM - 2 PMAngus Glen Golf Club 10080 Kennedy Rd (north of Major Mackenzie)

BOUTIQUE VENDORS NETWORKING GIVEAWAYS

RESERVE YOUR SEATS TODAYMARKHAM BOARD OF TRADE MEMBERS $50 + HST

NON-MEMBERS $65 + HSTCORPORATE TABLES AVAILABLE

PRE-REGISTRATION MARKHAMBOARDCOM or 905-474-0730 x 3025

SPECIAL GUEST SPEAKERMARY E CAWFIELDDIRECTOR CLIENT CAREDEERFIELDS CLINIC

ldquoITrsquoS TIME TO PUT A BLOWTORCH TO OLD BELIEF SYSTEMS THAT NO LONGER SERVE USrdquo

FOLLOW US MBTWNET

Smart Strategies for Creating a Charitable Legacy

anadians believe strongly in giving back to communities causes and organizations that are important to them For many Canadians philanthropy has become an increasingly important part of overall financial planning Whatrsquos more

Canadians are looking for ways to ldquodo good while doing wellrdquo when investing their money

When it comes to charitable giving you have a number of options that can help you achieve your philanthropic goals while at the same time provide you with some tax relief

Donating securities The federal government has introduced several tax incentives in recent years to encourage charitable giving For example if you donate publicly listed securities directly to qualified charities rather than first selling stocks and then donating the proceeds you will not be charged capital gains tax This means that you not only receive a tax break but you also receive a donation receipt equal to the fair market value of the donated security

Charitable foundations Another tax-effective charitable giving strategy is setting up your own charitable foundation A private foundation gives you a high level of control and flexibility with respect to charitable giving and you can make donations to your own foundation and still receive a donation tax receipt like any other donation However to maintain its charitable status your foundation must meet its annual disbursement quota which means that 35 of the average value of the foundationrsquos assets that are not used directly in charitable activities or administration must be spent on charitable activities or on gifts to qualified donees A private foundation also involves certain costs and administrative requirements

An alternative to setting up a private foundation is making tax-deductible donations to a public foundation Public foundations are similar to private foundations in many respects but they involve less cost and administration Although you would not have outright control you could still recommend to the public foundationrsquos directors which charities receive grants And similar to private foundations in-kind donations of publicly listed securities to a public foundation are eligible for the zero capital gains inclusion rate

Gifting life insuranceDepending on your age and needs there are other creative charitable giving strategies Gifting your life insurance can reduce taxes and significantly increase your charitable contribution after death to your favourite charity

This article is supplied by Sunil Heda CPA an Investment amp Wealth Advisor with RBC Dominion Securities Inc (MemberndashCanadian Investor Protection Fund) This article is for information purposes only Please consult with a professional advisor before taking any action based on information in this article Sunil Heda can be reached by phone at 416-571-0369 or by email at sunilhedarbccom

C

MBT SaluteS Small BuSineSS

The VOICE Fall 201524

11 Allstate Parkway Suite 206Markham Ontario L3R 9T8

Tel 9054158800 Fax 9054158875Tol Free 18884158802

Healthy pets make happy homes Open 7 days a week

Dr P Brar and Dr B Yogi

5970 - 16th Avenue - Unit 104

Markham ON L3P 7R1

Tel 9055547210 bull Fax 9055547214

www16aveanimalhospitalcom

Mon-Fri 800am ndash 600pm Sat-Sun 1000am ndash 500pm

9056420054canmarkcommunicationscom

MBT SaluteS Small BuSineSS

The VOICE Fall 201525

Member-Canadian Investor Protection Fund

Sunil Heda cpa Investment Advisor RBC Dominion Securities

416-571-0369 | sunilhedarbccom | wwwrbcdscomsunilheda

Hugo Pacific Commercial Centre 3601 Hwy 7 E Hsbc Tower 10th Floor

suite 1005 Markham L3r 0M3

905-305-7800

MARKHAM SHOWCASEPRESENTED BY ENTERTAINMENT MARKHAM

VENDOR SPACE IS LIMITEDRESERVE TODAY

905-474-0730 ext 3019

ENTERTAINMENT

MARKHAM20152015

FOR MORE INFORMATION VISIT MARKHAMBOARDCOM

FREE ADMISSIONTUESDAY OCTOBER 20

5 - 7 PMYORK DOWNS GOLF amp COUNTRY CLUB

4134 -16TH AVE

FEATURING VENDORS NETWORKING GIVEAWAYS

PSYCHOLOGYPHYSIOTHERAPY

SPEECH THERAPYOCCUPATIONAL THERAPY

BEHAVIOUR CONSULTATIONDIETITIAN SERVICES

MUSIC THERAPMUSIC THERAPYSOCIAL WORK

www1to1therapycom9057871900

The VOICE Fall 201526

9204865 Canada Inc OA Scott Executive Services

Ameoba Sionwwwameobasioncom

Apricot amp Herbs Catering Incwwwapricotandherbscom

Aroma Expresso Bar Markville Mallwwwaromaca

Boundless Productions ltdwwwboundless productionsca

Bulls-Eye Specialty Ads Incwwwbullseyeuniformcom

Caffe demetre franchising Corporation

CHES Visual design Incwwwchesvisualcom wwwtorontonotecom

Chooi law llPwwwchooi-lawcom

CTBC Bank Corp (CANAdA)wwwctbcbankca

drake Internationalwwwcadrakeintlcom

Elite Office Staff Incwwweliteofficestaffcom

Georgersquos Coffee Cowwwgeorgescoffeeca

GlP worldwide Expedition Travel and Tourswwwglpworldwidecom

Happy life wealth Management Incwwwhappylifewealthca

HSBC Bank Canadawwwhsbcca

ITN food Corporationwwwitnfoodcorpcom

Jd development Groupwwwjddevelopmentca

layoff Protection Planwwwlayoffinsuranceca

Mobilicity Monster Mobile

napkin marketingwwwnapkinmarketingcom

New Start Computer Trainingwwwnewstarttrainingca

Nu Innovations Inc

Peter Ashman Conditioningwwwashman conditioningcom

Power of Success Incwwwpowerofsuccessca

Residence Inn by Marriott Markhamwwwmarriottcomyyzmh

Richardson GMPrgmpdigitalagentca webFrankOrtenciohome

Robert Half Canadawwwroberthalfca

Ronen Systems ltdwwwronensystemscom

SecuTrans Incwwwsecutransca

SEQ Securitywwwseqsecuritycom

Synergie Hunt Internationalwwwhuntca

The Mill Bar and Grillwwwthemillbarandgrillca

Unionville Appliance ltdwwwunionvilleappliancecom

Unionville Gelato Cowwwunionvillegelatocom

weboptywwwweboptycom

ZINGOVATIONwwwzingovationcom

wElCOME TO OUR NEwEST MEMBERSSEE THE ENTIRE lIST AT MARKHAMBOARdCOM

CorporateTitle sponsor

Breakfast networking series

Premier

THANK YOU TO OUR GENEROUS SPONSORS

Womenrsquos networking Title sponsor

Page 3: Fall Issue BENDING REALITY - Markham VOICE · A Virtual Care Community pg 10 2015 Fall Issue MARKHAM S EXCLUSIVE BUSINESS MAGAZINE BENDING REALITY DHAN BALACHAND S HEADSET CAN TAKE

The VOICE Fall 20153

In ThIs IssueYPC Are You Markhamrsquos Top Young Professional 4

BUSINESS BOOKS Digital Disruption Game-Changing Technology 12

HUMAN RESOURCES Expert Advice for Your Business Keeping Good People 17

MARKETING Donrsquot Do It All Expand Your Reach by Limiting Your Channels 18

COMMUNITY Building Common Ground Public Spaces for Growth 19

TECH Ten Reasons to Fall in Love with Windows 10 20

INVESTMENT Smart Strategies for Creating a Charitable Legacy 23

2014 BUSINESS ExCEllENCE AwARd RECIPIENT PROfIlE New Unionville Home Society 22

SAlUTE TO SMAll BUSINESS 24

wElCOME OUR NEwEST MEMBERS 26

9Tech Gadgets Power Up

10Made in Markham A Virtual Care Community

14Perks Work Building Office Culture

Publisher Richard Cunningham

President amp CEO

Editor Meghan Behse

Colborne Communications

Creative Director Katherine Pomykacz

Marketing amp Events Coordinator Your comments are always

welcome Please email kpomykaczmarkhamboardcom

Advertising information Christine Rogers

Advertising amp Marketing Consultant 905-474-0730 ext 3019

Cover and Cover Story Design CS-Graphic Design Inc

Design Lisa Mervin LJ Sales

Editorial Cartoon Robin Crossman

Cover Photo Dave Starrett

Printing CanMark Communications

Circulation ndash 12000copy August 2015 All rights reserved No part of this publication may be

reproduced or copied in parts or as a whole without prior written permission

of the Markham Board of TradePublication Agreement Number 41245573

wwwmarkhamboardcom

Markhamrsquos exclusive business magazine published by

Markham Convergence Centre 7271 Warden Avenue Markham ON L3R 5X5

T 905-474-0730 bull F 905-474-0685 infomarkhamboardcom

COVER STORY

6Bending Reality Dhan Balachandrsquos Headset Can Take You Anywhere

The VOICE Fall 20154

Stronger Faster SmarterHRPA is proud to introduce the CHRL designation

The best leaders set the highest standards for themselves The Certifi ed Human Resources Leader designation is the new gold standard for HR leadership in companies across Canada

Certifi ed Human Resources Professional Leader and Executive The new gold standardwwwhrpacadesignations

Local entrepreneurs and business people under 40 now have a platform to recognize their achievements ndash YPCrsquos ASPIRE Awards

Criteria1 Nominee must be born on or after January 1 1976AND2 Nomineersquos company must be Markham-based or a

Markham Board of Trade member in good standing

Nominations wwwmarkhamboardcom Boards and Committees tab YPC page

Deadline December 1 2015

Recipients will be announced at the YPC ASPIRE Awards in 2016

Stay connected MBTYPC Title Sponsor

Are YOU Markhamrsquos Top Young Professional YPCrsquos next networking event

ldquoTee up for Social Mediardquo Thursday September 17that Swing Park Indoor Golf226 Esna Park Dr Unit 1

Featuring Guest SpeakerRaheela Nanji Ree Consulting

Feel free to bring your own clubs

Register ypcmarkhamboardcom905-474-0730 ext 3025

60 Columbia Way Suite 710 Markham ON L3R 0C9 Tel 9059408700 Toll Free 18665088700 Fax 9059408785 wwwwvllpca

Celebrating 25 years in Markham

Wilson Vukelich LLP (WV) helps businesses and their owners avoid and solve legal problems The WV team is recognized for its creative and effective solutions in all its areas of practice

Tax and business planningPurchase and sale of businessesCorporate inance and commercial real estate Commercial lending asset based inancing and securitization transactions Wills trusts and estate planning Planned giving and philanthropy Dispute resolution ndash commercial litigation shareholder disputes and estate mediation Dealing with the CRA ndash from objections to Tax Court and beyondIntellectual property ndash licensing trademarks and related mattersTransportation lawEmployment law

The VOICE Fall 20155

Stronger Faster SmarterHRPA is proud to introduce the CHRL designation

The best leaders set the highest standards for themselves The Certifi ed Human Resources Leader designation is the new gold standard for HR leadership in companies across Canada

Certifi ed Human Resources Professional Leader and Executive The new gold standardwwwhrpacadesignations

The VOICE Fall 20156

BENDINGREALITYDHAN BALACHANDrsquoS HEADSET CAN TAKE YOU ANYWHERE

By Mary Teresa BittiPhotography by Dave Starrett

86The VOICE Fall 2015

The VOICE Fall 20157

BENDINGREALITYDHAN BALACHANDrsquoS HEADSET CAN TAKE YOU ANYWHERE

By Mary Teresa BittiPhotography by Dave Starrett

86The VOICE Fall 2015 9

The VOICE Fall 20157

Picture this yoursquore in your office in Markham on the phone with a client in Boston but yoursquore

both virtually telepresent on the beaches of Waikiki walking and talking through your next project Or yoursquore designing a new consumer product but before any physical prototype has been built yoursquore troubleshooting and enhancing the product by manipulating a lifelike virtual version floating in front of you Or maybe yoursquore enjoying some downtime but rather than staring at a screen and manipulating a controller the zombie apocalypse is happening in your living room

Thanks to Sulon Technologies and its soon-to-be released signature product the Cortex you will be able to do all of the above and more The spatially aware headsetrsquos patented intellectual property combines augmented and virtual reality technologies that can dynamically map any environment and transform it into a virtual open world that can be manipulated to suit the userrsquos purpose ldquoItrsquos always mapping your environment and redirecting your visual path by making you walk in different patterns This is called redirected walking and only our system can do itrdquo says Dhan Balachand founder and CEO of Sulon Technologies

Doing whatrsquos never been done before is at the core of Sulon Technologiesrsquo approach to innovation ldquoWe donrsquot want to build something thatrsquos never been built before We want to build something brand newrdquo says Balachand ldquoThere is nothing to compare the Cortex to We

built what many people said was 400 years away We built the impossible Itrsquos new disruptive and we want it in every personrsquos home around the worldrdquo

The Cortex is the result of a clear philosophy and objective to enhance the human experience For Balachand a lifelong inventor with a limitless imagination that means making things better for people by solving pain points

or creating new ways to enjoy life ldquoThe world is in a new techno-logical era and the possibilities for improvement are endless Augmented and virtual reality technology are the next game changers just as computers and mobile technology were before With Sulon Technologies I want to tailor products and innovations that are useful and solve for consumer needs and wants The

technologies wersquove incorporated in the Cortex are scalable and can be used in a wide range of appli-cations across industriesrdquo

After graduating from the University of Ottawa with a degree in electrical engineering Balachand initially imagined he would develop technology to change better or enhance procedures to help solve problems much faster in the

field of medicine Instead he brought that same focus to a high-tech renewable energy startup in Toronto He joined as engineer number five and helped create and commercialize several technologies for the renewable energy space ldquoThatrsquos where I got my training in how to take something from imagination to a practical useful and different consumer productrdquo

Balachand is quick to point out that he is a person who gets bored easily Having moved up the ranks from engineer number five to director of engineering he decided he could do more to better humanity It wasnrsquot long before daydreams about what it would be like to live in the worlds depicted in sci-fi and fantasy movies led to the idea of creating a spatially aware computing platform that could help users save lives improve productivity and live movie and gaming moments

In 2012 with guidance and early funding from Markham business accelerator ventureLAB he incorporated Sulon Technologies and made the move into the consumer electronics space to help people live surreal experiences ldquoI became obsessive about trying to create a dynamic holodeck something that could not only work in the real world but transform peoplersquos livesrdquo The more people told him it couldnrsquot be done the more determined he became

His efforts are already being recognized The Cortex was awarded Top Heads-Up Display at the 2015 Consumer Electronics Show by Tomrsquos Guide While the gaming opportunities have been quickly appreciated and will be used to kickstart the Cortexrsquos global launch in late 2015early 2016 Balachandrsquos vision for the Cortex extends beyond the gaming industry ldquoThis can be used to train soldiers facilitate remote medical diagnoses and surgeries help consumers visualize large purchases before making them Engineers can use it to virtualize the engines they are designing on their 2-D screens Now instead of

There is nothing to compare the Cortex to We built what many

people said was 400 years away We built the impossible Itrsquos new

disruptive and we want it in every personrsquos home around the world

When Dhan Balachand sat down with journalist Mary Bitti he candidly discussed his inspiration for launching Sulon Technologies and the endless possibilities of its signature product the Cortex But it became clear that there was a lot he couldnrsquot talk about marketing plans launch dates and the latest product specs remain shrouded in secrecy But this is no surprise As an emerging innovation company rivalling giants like Google Sulonrsquos mystery is a tactic of competitive survival And Balachandrsquos Cortex isnrsquot just next-level technology itrsquos a game-changer

The VOICE Fall 20158

The VOICE Fall 20158

spending millions of dollars to manufacture and then finding issues you can visualize the engine block in true scale walk alongside it and interact with it as if it was a real part The only thing the system canrsquot give you is the taste smell and touchrdquo

In fact Balachand and his team are already using the Cortex for their own engineering purposes Using the Cortex they designed eight months ago Sulon is virtually designing the version of the Cortex they are preparing to launch This next-generation Cortex is floating in the middle of their workspace as they make sure all the parts fit The team can even virtually wear it

Balachand also sees the potential for a dedicated application for firefighters

with the Cortex retrofitted onto helmets providing a real-time map of the physical space they will be entering so they know exactly what to expect ldquoThe Cortex sees up to 30 metres around you As the data is collected the firefighterrsquos position is wirelessly transmitted to colleagues outside so they can see whatrsquos happening and offer guidancerdquo says Balachand ldquoMicrophones will detect noise leading firefighters to people who may be trappedrdquo

Perhaps the biggest impact will come in the education space Cortex-wearing students could experience the classroom and a shared learning environment without being physically present A built-in audio system would further social

learning by allowing students to communicate with each other Balachand envisions school gymnasiums transformed into virtual museums zoos or time machines taking students to the dinosaur age ldquoThe Cortex means we can create the Magic School Bus experience for real The possibilities are endless The goal in the next five years is to make the Cortex a mainstream product We want it to become an everyday item for everyone on the planetrdquo

If the technology delivers on the potential Balachand

describes then the Cortex may in fact become as ubiquitous and essential to everyday living and working as smartphones and tablets are today The product wonrsquot be released until 2016 but when it does consumers will determine whether or not it is the next must-have technology

The Cortex means we can create the Magic School Bus experience for real

IT PAYS TO KNOWProfessional Development

Mark your calendar for payroll education

With more than 190 federal

and provincial regulations

and changes each year

staying payroll compliant

is one of the biggest

challenges employers face

Improve compliance and reduce the risk of audits and penalties with help from Professional Development seminars from Canadian Payroll Association (CPA)

CPA offers seminars for all levels from beginner to advanced On a variety of topics covering Learning Payroll Taxable Benefits Employment Standards Pensions and more Check our calendar for a seminar in your area

Learn more at payrollca

Call 416-487-3380 ext 118 or 1-800-387-4693 ext 118

Become a CPA member and get preferred rates on seminars Stay Current Stay Compliant

wwwpayrollca

Marty S CPM - CPA Member Ontario Region

The VOICE Fall 20159

Client _____________________________________________________ Docket ________________Media _____________________________________________________ Placement ____________Trim Size ______________________ Safety ____________________ Bleed ________________Colour ________________________ Publ Date _________________ Prod Date ____________

Tel 416-423-9825 E-mail dmaguiremaguiremarketingcom

Casio Canada Ltd CAS-PRO-2631-15Markham Board of Trade Magazine 3625 W x 975 H NA NA 4 colour 2015 Aug 6 2015

1 Mophiersquos Juice Pack H2PROWhile Mophiersquos latest generation iPhone 6 case isnrsquot the sleekest on the market itrsquos certainly the most hardcore and multi-functioning The

Juice Pack H2PRO contains a 2750 mAh battery providing your phone with 100 percent extra battery life Its integrated power button allows you to choose when to charge and for how long

And the H2PRO will certainly keep your device out of harmrsquos way With its IP-68 protection your phone can sustain complete continuous submersion in water (12 m for up to 30 min) Itrsquos also protected against vibrations shocks and drops meeting US Military Standard 810GCompatible with iPhone 6Available August 2015wwwmophiecom

2 MOSrsquos Reach GoImagine the convenience of having a full-strength power outlet in your backpack The Reach Go is close to being just that Itrsquos the first power bank that can charge a laptop at full speed (MOS boasts that it can charge your MacBook 2015 three times over) And its 15000 mAh battery

has a slim design that enables you to bring it everywhere

Because it uses new USB-C connectors the Reach Go can charge all of your devices (phone tablet and laptop) at the same time while also acting as a USB 3 hub This lets you charge and transfer data from one device to another simultaneouslyCompatible with all devices using USB-C Available October 2015wwwmosorganizercom

3 YOLKrsquos Solar PaperYOLKrsquos Solar Paper will appeal to the eco-friendly and the outdoor

adventurer Its Kickstarter campaign claims itrsquos the worldrsquos thinnest and lightest solar charger

On a sunny day the 5-watt solar panel charges a smart phone in just over two hours Its slim lightweight design means you can clip it onto just about anything while it charges And when itrsquos not in use the Solar Paper fits into a small notebook If yoursquore in need of a more powerful charger for a tablet laptop camera or any other USB-compatible device additional magnetic panels are available to upgrade your Solar Paper to 10 wattsCompatible with all devices using USBFirst shipments begin September 2015 wwwyolkstationcom

TECH GADGETS

Power UpJust about everyone is now reliant on multiple devices and 247 accessibility It comes as no surprise then that some of the exciting innovations available this fall seek to free you from that wall outlet and keep you moving

The VOICE Fall 201510

Made in Markham ForaHealthyMecom

hronic diseases are the leading cause of death and disability in this province Nearly 80 percent of

Ontarians over the age of 45 suffer from a chronic illness such as heart disease diabetes and arthritis and as the population ages the challenges involved in caring for this large and diverse population will grow ndash and so too will the economic burden on the health care system In Canada it is estimated that chronic conditions already account for approximately $90 billion annually in direct health care costs and lost productivity and that number is expected to increase

Courtney Cole knows the realities behind the statistics A business executive and entrepreneur with more than 20 yearsrsquo experience in diverse fields he has had first-hand insights into the way our health care system approaches the management of the chronically ill ldquoWith a background in health

By Sarah Sweet

A Virtual Care Community

C

A Unique World of Equipment Tools amp More

wwwprincessautocom

8200 WOODBINE AVENUE bull MARKHAM bull (905) 944-9696

The VOICE Fall 201511

care and technologyrdquo he says ldquoIrsquove had the opportunity to interact with patients and clinicians at hospitals within Ontario I saw opportunities and identified several gaps in terms of access to care and I saw how

patientsrsquo knowledge of chronic conditions and the decisions they make affect their quality of liferdquo Chronically ill patients and their caregivers confront a complex and intimidating set of circumstances they often see a variety of specialists going from one doctor to another while trying to manage multiple symptoms prescriptions and lifestyle changes

But studies show that informed patients with access to consistent and supportive care have better health outcomes and fewer readmissions Cole saw an opportunity to improve lives while reducing health care costs and in 2012 he founded ForaHealthyMecom

ForaHealthyMecom harnesses technology to enhance the care patients receive when theyrsquore not in a medical facility The resource which is most often prescribed by physicians is designed to support patients diagnosed with high-impact chronic conditions The web-based and mobile platform acts as a management and education hub patients can create calendars and tracking charts and access clinician-validated information about their illnesses ldquoPatients can empower themselves to give meaningful and accurate assessments of their treatment and where they are in their carerdquo Cole explains

The company has also recently expanded its virtual care capabilities adding a telemedicine component that enables secure video-based consultations between patient and physician ldquoWersquore giving clinicians more tools to reach and care for patients while theyrsquore away from hospitalrdquo Cole says ldquoMany patients live in remote locations and have issues with transportation and this way a clinician can schedule virtual follow-ups and be more efficientrdquo

The ForaHealthyMecom approach with its emphasis on informed patients and a virtual community of care has the potential to ease the pressures on the health

care system ldquoIt results in a lower cost for the health system in generalrdquo Cole says ldquoYou get a better use of cliniciansrsquo time in terms of engaging and educating patients efficiencies that can be realized through

the use of telemedicine and improved workflows when it comes to patient onboarding management and dischargerdquo

But its benefits to the health care system extend beyond cost savings and efficiencies Using aggregated and de-identified data ndash the confidentiality of patientsrsquo personal details is strictly maintained in accordance with the governmentrsquos privacy guidelines ndash ForaHealthyMecom supports research involving a variety of chronic conditions ldquoWe conduct research into health outcomes or public awareness of certain conditions in order to shape policy and investigate how to use knowledge

to improve outcomes for patientsrdquo Cole explains pointing to projects the company has undertaken on peripheral arterial disease and chronic kidney disease with partners at St Michaelrsquos Hospital and York Universityrsquos Faculty of Health

The company has already garnered support from government funding agencies such as the Ontario Centres of Excellence and the Natural Sciences and Engineering Research Council of Canada It has also been accepted into the Canadian Technology Accelerator Initiative run by the Canadian Trade Commissioner Service which provides innovative Canadian startups with support and resources to compete in US and global markets Cole himself was the recipient of ventureLABrsquos 2015 W Daniel Mothersill BUILD Award which honours exceptional entrepreneurs for accomplishments in the previous year

ForaHealthyMecom has primarily partnered with health care institutions in Ontario but Cole sees the potential for continued expansion ldquoThis is a knowledge-based industry that will drive economic growth within Markham the province and hopefully across the countryrdquo

A Virtual Care CommunityldquoPatients can empower themselves to give

meaningful and accurate assessments of their treatment and where they are in their carerdquo

The VOICE Fall 201512

DIGITAL DISRUPTIoN GAMe-CHAnGinG TeCHnOlOGYBusiness Reading and Professional Development

The MeshWhy the Future of Business Is sharingby Lisa GanskylTechnological and social advancements have shifted business practices and norms from formulaic models to unique complexities where consumers have more choices tools information and power Naming this ldquothe Meshrdquo trailblazing entrepreneur Lisa Gansky investigates the structures and developments of new business

dynamics demonstrating how organizations can build strong brands and communities for customers wanting to access rather than own goods Mesh businesses like ZipCar and Kickstarter use social media and analytics to provide their customers with what they need exactly when they need it Looking at large-scale patterns and real case studies of businesses and social enterprises The Mesh is an eye-opening guide to the newest wave of information-enabled commerce thatrsquos improving our communities and planet

Behind Every Good Decisionhow Anyone Can use Business Analytics to Turn Data into Profitable Insightby Piyanka Jain Puneet SharmaDive into business analytics with this step-by-step guide to optimizing your venture From increasing revenue and reducing costs to improving productsservices and finding creative solutions analytics are critical to success Discover the steps and strategies to making

informed decisions using just spreadsheet software the data you need and your brain Learn real-world examples and complete activities along the way creating a business question and plan finding the necessary data and examining the results to take action This ebook is a great complement to the monthly Market Research Workshops organized by the Markham Small Business Centre and Markham Public Library For more related workshops check out the MSBC and VentureLAB websites

Business growth starts with a conversation

When growing your business the most useful financial advice is industry specialized financial advice RBC is proud to be an active member of the Markham Board of Trade

reg trade Trademarks of Royal Bank of Canada RBC and Royal Bank are registered trademarks of Royal Bank of Canada 30060 (022015)

TM

To start a conversation today visit rbccombusiness

The VOICE Fall 201513

Business advisors with over 20 years of experience servicing various industries

and providing personal services in

Accounting amp Auditing bull Business Plans amp Start-Ups bull Estate amp Financial Planning

Taxation ndash Personal amp Corporate

Jack Eigenmacht CA CFP 9053059722 x 228

E jackeigenmachtcrackowercom

wwweigenmachtcrackowercom345 Renfrew Drive bull Suite 202

Markham Ontario L3R 9S9

Wersquore celebrating York Regionrsquos debut of the TAVES consumer electronics show Forward-thinking and eye-opening with a hint

of futuristic fiction these reads will inspire and inform anyone looking to leverage technology to transform their lives business or career

Boldhow to Go Big Achieve success and Impact the Worldby Peter H Diamandis and Steven Kotler Bold is a how-to guide for increasing capital and bettering lives with exponential technologies moonshot thinking and crowd-power Building on the New York Times bestseller Abundance Diamandis and Kotler divulge insights from their own high-risk ventures and review the

strategies of Elon Musk Jeff Bezos and more Business acceleration alternative funding models and brand development will especially appeal to early-stage entrepreneurs ndash though this motivational read will inspire innovators across the board Coverage of creative applications for disruptive technologies including robotics AI sensors and 3D printing may even prompt you to visit the 3D printers at Cornell Community Centre Library and start brainstorming If yoursquore hooked on Salim Ismailrsquos Exponential Organizations or saw Ismailrsquos talk at this yearrsquos Global Impact Competition yoursquoll love Bold

Makersby Cory DoctorowIn a world where conglomerates crash and multinationals implode innovation is integral to rescuing world and local economies Bankers VCs and investors scour the planet to finance high-tech micro-ventures in every neighbourhood Malls are rejuvenated and communities are rebuilt ndash but how long will it last Makers may be a work of fiction but is it far off from reality This edgy and exciting novel

forecasts a grassroots economics system for the technological era and chronicles the journey of its quirky creators The featured author for 2015rsquos One Book One Markham Cory Doctorow writes a gripping fictional account that shines light on poignant issues of intellectual property business law entrepreneurialism economics and alternative funding models For details on One Book One Markham including an open discussion with Cory Doctorow visit wwwmarkhampubliclibraryca

Amanda Kelly is the Business Community Librarian at the Markham Public Library Reach her at akellymarkhamlibraryonca or see the libraryrsquos website wwwmarkhampubliclibraryca

The VOICE Fall 201514

PERKS WoRKBuilding Office Culture

ost companies identify their people as their most valuable assets And in an era of global economies advancing technology and

constant connectivity relationships between companies and their employees have never been so complex As employees check emails in between bedtime stories employers are stepping up to address their wellness with strategies that go beyond traditional benefit plans We are in the age of the perk

Perks have always existed in workplace culture think Don Draperrsquos drink cart in Mad Men There is however an increasing variability in how extensively companies use perks Perks are ldquoextrasrdquo provided to employees in addition to salary and traditional health care benefits They take such forms as flexible working arrangements professional development opportunities and freebies Interactive offices are now home to everything from climbing walls to beer

fridges to daycares Perks allow companies to develop a culture that has a positive impact on the health and happiness of their employees

Markhamrsquos own Allstate Insurance Company of Canada has seen that impact firsthand having been named one of Aon Hewittrsquos Best Employers in Canada ndash based on employee feedback ndash for the last three years In addition to competitive salaries and benefits packages Allstate offers perks that include discounts on services and products

M

By Kathryn willms

The VOICE Fall 201515

112 Guestrooms (Standard King 2 Queen Beds or One Bedroom Suite)

14th Floor Penthouse TownePlace Lounge (includes hot breakfast)

State of the art spacious 2000 square feet fitness facility and pool

13000 square feet of function space perfect for meetings and social events

187 Guestrooms (Standard King 2 Queen Beds or One Bedroom Suite)

Bistro featuring Starbucksreg 24-Hour Market

State of the art spacious 2000 square feet fitness facility and pool

13000 square feet of function space perfect for meetings and social events

7095 WOODBINE AVENUE MARKHAM ON L3R 1A3wwwmarriottcomyyzxm | wwwmarriottcomyyzmt

905-752-0446 | 905-474-0444

VISIT US AT THE FIRST ldquoTWIN BRANDEDrdquoMARRIOTT HOTEL IN MARKHAM CANADA

such as fitness memberships event tickets and home and auto insurance The company also supports employee charitable initiatives

encourages career development (through tuition reimbursement cross-departmental opportunities and coaching programs) and recognizes employee contributions through bonuses and milestone awards The most popular and widely used perk is the formal work-from-home program

For large companies like Allstate perks are one of a number of tools used to engage and reward employees ldquoPerks can attract employees to your organizationrdquo says Adrianne Sullivan-Campeau the vice president of human resources at Allstate ldquobut in isolation they will not be enough to make them stay The proper mix of good benefits a strong corporate culture and our ability to create opportunities to keep employees engaged [is what] will attract and ultimately keep employeesrdquo

For smaller companies perks often play a more significant role in defining workplace culture and encouraging engagement

The Centre for Social Innovation (CSI) is a co-working space and community for social innovators and entrepreneurs CSI staff perks reflect a culture of networking collaboration and a focus on workndashlife balance As Director of Culture Adil Dhalla describes it CSI seeks

to ldquomake social change and have fun while doing itrdquo CSI staff start with four weeks of vacation per year They participate in many of

the activities they arrange for the community Recently this has included an annual free trip to New York to celebrate the anniversary of the CSI space there Staff meetings feature improv classes and games of Family Feud According to Dhalla these activities along with the chance to participate in updating organizational values encourage employeesrsquo ldquosense of co-ownershiprdquo

For companies like CSI and Allstate perks have their perks They show workers that they are valued and heard and encourage feedback between management and employees And while some perks cost money others produce savings Allowing employees to work from home for example often results in a reduction of overhead costs Most importantly satisfied employees tend to be more productive and loyal which benefits a companyrsquos bottom line

The most obvious downside to offering perks is that many do cost money which can burden smaller businesses For larger companies not all perks are appropriate to all jobs and the employees who miss out may feel resentful Perks can also be difficult to revoke a fact that Marissa Mayer at Yahoo found out when she rescinded the ability of employees to work from home

Perhaps the more important and complicated question concerns quantifying the importance of perks to potential employees particularly Millennials entering the workforce Jillian Masters in her final year of university points out that perks speak to a companyrsquos culture which is an important consideration for job seekers ldquoOur generation has an image of what we want in the workplacerdquo When asked about what that image is she thinks about it and then laughs ldquoGooglerdquo The internet behemoth is famous for its free food bocce courts and bowling alleys But Masters like most workers identifies the most valuable perk as the freedom and flexibility to decide when and where to work More people are taking that philosophy to the next level and quitting traditional workplaces to freelance and chase that elusive workndashlife balance For those who have stayed the biggest perk may not be a perk at all

ldquoWhenever we ask employees [hellip] what they value most about working for the companyrdquo says Sullivan-Campeau ldquothe top response is always lsquothe peoplersquordquo

Itrsquos a sentiment that employers big and small and their employees can get behind

ldquoWorking with people you like as we move away from hierarchical work structures itrsquos not even a perkrdquo says Masters ldquoitrsquos a fundamentalrdquo

Perhaps the more important and complicated question concerns quantifying the importance of perks to potential employees particularly

Millennials entering the workforce

Satisfied employees tend to be more productive

and loyal which benefits a companyrsquos bottom line

The VOICE Fall 201516

fall winter promotion

25 off all services

Focus on your greatest competitive advantage

Call us 6475344774Email us jwaltershrpreneurca

wwwHRPreneurca

EMPLOYEES

Over 30 years of HR Business ExperienceSAVE MONEY SAVE TIME INCREASE PRODUCTIVITY

Your Productivity is Our Business

p

25 OFF

The VOICE Fall 201517

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

Dealer Principal

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

What are some of the biggest challenges you face growing and managing your business Following a busy summer we talked to Jenny Vargas of Vargas Family Roofing amp Exteriors Inc and she had this honest experience to share

ldquoWe are struggling with finding and retaining employees with the work ethic vision

and passion needed to succeed in this business We want to be a great place to work while providing excellent quality workmanship

We pay our employees a high wage and treat them honestly and fairlyrdquo

And who canrsquot relate to this challenge Vargas Roofing is facing the same basic challenge that employers face daily ndash namely to attract develop and retain the right people to support business success Jennyrsquos comment drills down to the core of the issue What kind of culture are you creating in your organization You can put values and principles into a mission statement and hang it on the office wall but how do you get people to honour and follow those values in the course of your daily business

Certainly treating people honestly and fairly is a good start This develops trust between you and your people but to set yourself apart from other employers you need to do more According to The Carrot Principle a recent Gallup poll found that nearly two-thirds of employees received no praise or recognition in the workplace in the past year (Gostick and Elton 53)

People are yearning for recognition Itrsquos meaningful to be a part of something where your talents commitment and hard work are recognized fairly and consistently And recognition is one of the easiest and most important ways to retain talent with the added benefit of accelerating performance But in order to be effective recognition needs to be specific meaningful and fair

A simple pat on the back is meaningless and easy to write off as favouritism until directly tied to a specific accomplishment or result Of course withholding recognition or being inconsistent alienates your all-stars and reinforces the mediocre behaviour of average and poor performers In a healthy culture you have lots of successes to celebrate So how do you recognize your staff ldquofairlyrdquo to give meaning to the work they do

Simple Sit down with your team and identify the top one two or three behaviours or results that drive your business success and agree to recognize achievements associated with them Then track measure and recognize the attainment of success

Recognition doesnrsquot need to be complicated It can range from a simple coffee card to a grand prize a night out to an employee-of-the-month award You can highlight one rock star or you can make it a friendly first- second- and third-place prize competition to recognize various levels of achievement for a set of goals Make it a game Make it fun Make it meaningful

Effectively recognizing your employees will not only help you keep good people it will help you develop them to support your business success Your employees will thank you And so will your customers

Expert Advice for Your Business

Keeping Good People

By Chris Collucci Empowerment Leaders

The VOICE Fall 201518

For over 60 years Allstate has provided home and auto insurance to Canadians Wersquore committed to serving the Markham community ndash home of our head office and where many of our employees reside

Terms and conditions apply Trademark owned by Allstate Insurance Company used under licence by Allstate Insurance Company of Canada copy2015 Allstate Insurance Company of Canada

Markham East Agency72 Copper Creek Drive Unit 109905-209-8278

Markham Markville Agency 4997 Highway 7 East Unit 9 905-947-9209

Contact your local Allstate agency for a quote

Markham Board of Trade members ndash take advantage of preferred group rates through the Good Hands Group Insurancereg program

Keeping Markham Residents in Good Handsreg

By Katherine Cummings

once worked for a company that was active on an entire range of popular social media accounts While I applauded their audacity and excitement to make

their mark in the digital sphere this impacted their strategy negatively and ultimately made for a bad return

We were so busy trying to do it all that we were spread too thin As a result our showing on each platform was lacklustre and did not reflect our efforts

Companies may feel the need to cover all the bases which is fine if theyrsquore looking to build a mogul and have the same presence as Google For many brands this is not the right solution Instead it is best to zero in on a couple platforms and herersquos why

1 It strengthens your communityA strong community and increased ROI are the two ultimate goals of social media

If your community manager is able to focus on a select number of platforms they will create better content and ultimately be present more frequently Heightened response times and a 247 presence will create a feeling of reciprocated loyalty The more you can gain a communityrsquos trust the greater the likelihood of lifelong customers and brand advocates

2 It highlights your strengthsCertain products just work better on certain platforms Chances are if yoursquove mastered ways to market your product or service in a traditional way your expertise will be highlighted if you choose the right platform This is why Starbucks excels on Instagram ndash its products are designed to have just the right photographic composition to please its fan base Ultimately this leads to better community engagement and loyalty

3 It gets the message out to the right customer baseThe different platforms have their own strengths and weaknesses They appeal to different age groups genders areas of the world mindsets and behaviours Each platform has its own unique audience and you will find it is well worth the exploration

In a world where entrepreneurialism is growing rapidly it is easy to recommend that one jump into the deep end with digital Yet you will find that narrowing your social media platforms will prove your worth faster and greater than you would ever expect

We will explore the top four platforms in editions to come to help you plan the best strategy for an increased return

I

Donrsquot Do it All Expand Your Reach by Limiting Your Channels

The VOICE Fall 201519

BUilDinG COMMOn GROUnD Public Spaces for Growth

Discover What Makes Town Centre Montessori Private Schools Unique

Pre-School to Grade 1 905-474-3434Grade 2 to Grade 12 and University Prep 905-470-1200

TCMPScom

An International Baccalaureate (IB) Candidate School

114 Anderson Avenue Suite 7C Markham ON L6E 1A5

Servicing all your accounting

and tax needsbull Bookkeeping Services

bull Income Tax Preparation amp Planning

bull HSTGST

bull Payroll Services

bull Manual or Computerized

Tel 905-471-7979 Email infojpaccountingtaxcomwwwjpaccountingtaxcom

By Amanda R Kelly

ublic spaces are the cornerstones of a healthy and prosperous community Historically designed to foster commerce and fuel democracy the

greatest impact of these spaces comes from diverse people and perspectives intermingling

How does this spur growth in our city In the 2012 report Placemaking and the Future of Cities the United Nations examined how public spaces ldquofacilitate social capital economic development and community revitalizationrdquo (1) Their Project for Public Spaces focuses on the impact of these spaces at a local level ndash from increasing property values and jump-starting entrepreneurialism to decreasing crime rates and boosting civic engagement

Perhaps the most familiar of all public spaces are roadways Today they are used mostly for vehicles but the UN report highlights that when streets are ldquoplanned for

people meaning they are not completely auto-centric [they] add to the social cohesion of communities by ensuring human interaction and providing safe public spaces that promote cultural expressionrdquo (7) This in turn sparks innovative thinking and community identity

So how can a streetrsquos use be diversified Street festivals are clear examples such as this summerrsquos GlobalFest and the Markham Village and Unionville Festivals as well as local markets On a daily basis though streets can still attract visitors while remaining open for traffic

Pedestrian activities can include athletic endeavours like jogging or dog walking commercial pursuits like window shopping or visiting food stands cultural explorations like viewing public art and even pop-up destination quests to bistro patios and sidewalk sales The sleek new transit stops like at Warden and Highway 7 are great

examples of multipurpose hubs facilitating access to transportation while enabling residents to mingle

Changes in the use of Markhamrsquos public spaces will become increasingly apparent as housing density rises family picnics friendly sports games school studies and work meetings will continue moving from private residences to common ground such as parks and libraries Internationally many cities have leveraged this efficiency by investing in their public spaces Manhattan is 33 percent public space (including streets) while Toronto is 11 percent Markham has a celebrated history of developing public spaces As our city expands it will be exciting for all residents to see and participate in the growth and evolution of our public spaces

The UNrsquos Project for Public Spaces is at wwwppsorg

P

The VOICE Fall 201520

7676 Woodbine Ave Unit 10 Markham ON Canada L3R 2N2

905-940-2378

Ten Reasons to Fall in Love with Windows 10

indows 10 has arrived and Microsoftrsquos newest version of the worldrsquos most popular

operating system is earning millions of smiles from critics gamers and business folk Here are some of the highlights

1 Tested by millions of usersThe Windows Insider Program gave users a chance to see and shape the operating system from its earliest stages and by the official launch of Windows 10 four million people were already using the new system This direct collaboration between Microsoft developers and the Windows community was indispensable in shaping the newest version of the operating system

2 Quick learning curveIf yoursquore one of 15 billion Windows users worldwide you already know how to use Windows 10 The start menu is back now streamlined for better usability and highly customizable to suit your taste You can pin apps and favourites to this new start menu allowing you to access the stuff you care about most via live tiles

3 State-of-the-art securityWindows 10 addresses modern security concerns with advancements that protect your identity and data from cyberthreats Windows Hello moves past traditional passwords to secure all your devices (PCs tablets phones) with biometrics

W

The VOICE Fall 201521

Device Guard vets your applications to ensure theyrsquore safe to use And Passport allows you to authenticate applications websites and networks for added security

4 Better browsingWindows 10 introduces Microsoft Edge a new web browser that integrates Cortana to provide voice control more personalized search and instant access to key actions You can write or type notes directly on webpages store them and share them easily Therersquos even a new reading mode that strips unnecessary formatting from pages for better online reading

5 Smarter snappingWindows 10 allows you to snap up to four apps in place and see all open tasks in a single view You can resize windows swiftly manage multiple monitors easily and create virtual desktops to maximize screen space or to group things by project

6 Device friendlyWindows 10 is a device-responsive operating system With Windows Continuum apps work in all modes

and on all Windows 10 devices including 2-in-1s Users can touch type or write depending on their task or preference Plus new Windows phones with Continuum can be connected to a monitor mouse and keyboard to work like PCs

7 Great apps includedA number of productivity-boosting apps come standard with Windows 10 OneNote Alarms amp Clocks Calculator Mail Calendar Camera Maps Music Photos Video Voice Recorder and Windows Store These apps use OneDrive to store and sync your info across Windows 10 devices so you can access your files and preferences from just about anywhere

8 Windows StoreYou can shop for apps games music movies and TV shows from Windows Store and all purchases are certified for security and are compatible with Windows 10 PCs phones and tablets For businesses Windows Store allows IT administrators to browse the app catalogue buy apps in bulk and manage licences using an organization-controlled identity

9 Itrsquos freeIf yoursquore running Windows 7 or 81 on a device yoursquore probably eligible to upgrade that device to Windows 10 for free The Enterprise editions are excluded unless you have Software Assurance You will have one year to receive your free upgrade to Windows 10

10 Xbox on Windows 10All work and no play makes for a dull user so if yoursquore inclined to game after hours yoursquoll be overjoyed to hear that Xbox on Windows 10 brings the Xbox Live gaming network to Windows 10 PCs and tablets The integrated Xbox app allows you to play games with friends on your PC streamed directly from your Xbox One console to your Windows 10 tablet or PC

To find out more about Windows 10 check out the following links

Windows 10 FAQ wwwmicrosoftcomen-cawindowswindows-10-faq

Windows 10 free upgrade offer wwwmicrosoftcomen-cawindowswindows-10-upgrade

Sue Borden is the SMB Customer Marketing Lead at Microsoft Canada

416-510-0015 Marlin Travel Don Mills 217-170 The Donway West

Don Mills ON M3C 2G3

Specializing in Adventure Travel amp Unique Destinations

Adventure

Travel

Unique Destinations

Beyond Destinationsreg

wwwmarlintravelcaDon-Mills-Donway

Marlin Travel Don Mills has over 50 years of adventure travel experience Between our experienced Travel Professionals we have visited over 60 countries and 7 continents Whether its Manchu Picchu Antarctica or The Rock of Gibraltar our Travel Professionals will help plan your prefect adventure

ADDED BONUS Bring in a copy of this ad and receive 25 Bonus AIR MILESreg reward miles by simply visiting our branch

Receive 25 reward miles on presentation of this ad No purchase is required Oer is valid for the recipient only and is not transferable Oer must be redeemed by Marlin Travel Don Mills by June 1 2015 Limit one (1) oer per collector Some conditions apply Ask your Marlin Travel Don Mills travel profesional for complete details Base reward mile oer is 1$35 on vacation packages cruise fares and other flights Not applicable on scheduled airline or rail tickets hotel and car reservations paid locally service fees non-commissionable items foreign exchange and insurance Other conditions may apply regTrademarks of AIR MILES International Trading BV Used under license by LoyaltyOne Inc and Transat Distribution Canada Inc Marlin Travel is a division of Transat Distribution Canada Inc ON Reg 50015084 Head Oce 191 The West Mall Suite 700 Etobicoke ON M9C 5K8

HOW DO I SAVE $184000IN TAXES WHEN I SELL MY BUSINESS

THE LIFETIME CAPITAL GAINS EXEMPTIONYou may have heard of the exemption but when an offer to purchase your business is made are you properly structured to be eligible for the exemption The partners of Kreston GTA can help We are an experienced firm of Chartered Professional Accountants that advise businesses throughout their life cycle Whether you need to structure your business for sale or just need help setting up your business we are there to provide strategic support

Contact Spence Walker to set up a consultation

krestongtacom | 9054745593 | 8953 Woodbine Avenue Markham OntarioA member of Kreston International | A global network of independent accounting firms

The VOICE Fall 201522

R

neW UniOnVille HOMe SOCieTY2014 Business Excellence Accessibility Award WinnerBy Jillian Masters

their mission statement the New Unionville Home Society (UHS) emphasizes that long-

term care is not just about providing a needed service to the community but to each individual UHS strives to promote wellness and independence and ultimately improve quality of life for every client It is about aging well and living better

Living better means having access to quality facilities and compassionate care but also ensuring that innovative developments in healthcare technology are accessible to all UHSrsquos President and Chief Executive Officer Debra Cooper Burger believes that ldquoto meet the needs of an aging population we are compelled to look for

transformational changes in service options and service deliveryrdquo As such UHS does not simply promote accessibility but poises itself at the forefront It aims to be a model practice in long-term care a commitment evident in its ongoing partnership with Markham-based startup Engage Biomechanics

UHS consulted on testing protocols for a new Engage product which allows wireless real-time monitoring of mobility-impaired residents in order to improve internal turn management processes and considerably reduce the risk of pressure ulcer development UHS is one of two facilities in Ontario participating in the applied research and testing program on this device exemplifying how UHS is involved in research to improve healthy aging in residential facilities

UHS has been providing services to seniors for forty-five years and Cooper Burger believes that engagement with emerging technologies is essential ldquoInnovation is key to successrdquo she says simply ldquoWe are promoting a culture of continuous quality improvement through creative partnerships such as Engage Biomechanics York University

and MARS Innovation to name a fewrdquo Cooper Burger emphasizes UHSrsquos ongoing commitment to embracing new opportunities and advancing learning and accessibility It is this commitment that allows UHS to achieve its ultimate goal ldquoIt will help us enhance the experience of agingrdquo she tells me ldquoone person at a timerdquo

In

(From left) Mayor Frank Scarpitti Debra Cooper Burger President and Chief Executive Officer Unionville Home Society Michael Bakewell Chief Operations Officer Unionville Home Society

The VOICE Fall 201523

WOMENrsquoS NETWORKING LUNCHEON

Sponsored by

WEDNESDAY OCTOBER 28 2015 11 AM - 2 PMAngus Glen Golf Club 10080 Kennedy Rd (north of Major Mackenzie)

BOUTIQUE VENDORS NETWORKING GIVEAWAYS

RESERVE YOUR SEATS TODAYMARKHAM BOARD OF TRADE MEMBERS $50 + HST

NON-MEMBERS $65 + HSTCORPORATE TABLES AVAILABLE

PRE-REGISTRATION MARKHAMBOARDCOM or 905-474-0730 x 3025

SPECIAL GUEST SPEAKERMARY E CAWFIELDDIRECTOR CLIENT CAREDEERFIELDS CLINIC

ldquoITrsquoS TIME TO PUT A BLOWTORCH TO OLD BELIEF SYSTEMS THAT NO LONGER SERVE USrdquo

FOLLOW US MBTWNET

Smart Strategies for Creating a Charitable Legacy

anadians believe strongly in giving back to communities causes and organizations that are important to them For many Canadians philanthropy has become an increasingly important part of overall financial planning Whatrsquos more

Canadians are looking for ways to ldquodo good while doing wellrdquo when investing their money

When it comes to charitable giving you have a number of options that can help you achieve your philanthropic goals while at the same time provide you with some tax relief

Donating securities The federal government has introduced several tax incentives in recent years to encourage charitable giving For example if you donate publicly listed securities directly to qualified charities rather than first selling stocks and then donating the proceeds you will not be charged capital gains tax This means that you not only receive a tax break but you also receive a donation receipt equal to the fair market value of the donated security

Charitable foundations Another tax-effective charitable giving strategy is setting up your own charitable foundation A private foundation gives you a high level of control and flexibility with respect to charitable giving and you can make donations to your own foundation and still receive a donation tax receipt like any other donation However to maintain its charitable status your foundation must meet its annual disbursement quota which means that 35 of the average value of the foundationrsquos assets that are not used directly in charitable activities or administration must be spent on charitable activities or on gifts to qualified donees A private foundation also involves certain costs and administrative requirements

An alternative to setting up a private foundation is making tax-deductible donations to a public foundation Public foundations are similar to private foundations in many respects but they involve less cost and administration Although you would not have outright control you could still recommend to the public foundationrsquos directors which charities receive grants And similar to private foundations in-kind donations of publicly listed securities to a public foundation are eligible for the zero capital gains inclusion rate

Gifting life insuranceDepending on your age and needs there are other creative charitable giving strategies Gifting your life insurance can reduce taxes and significantly increase your charitable contribution after death to your favourite charity

This article is supplied by Sunil Heda CPA an Investment amp Wealth Advisor with RBC Dominion Securities Inc (MemberndashCanadian Investor Protection Fund) This article is for information purposes only Please consult with a professional advisor before taking any action based on information in this article Sunil Heda can be reached by phone at 416-571-0369 or by email at sunilhedarbccom

C

MBT SaluteS Small BuSineSS

The VOICE Fall 201524

11 Allstate Parkway Suite 206Markham Ontario L3R 9T8

Tel 9054158800 Fax 9054158875Tol Free 18884158802

Healthy pets make happy homes Open 7 days a week

Dr P Brar and Dr B Yogi

5970 - 16th Avenue - Unit 104

Markham ON L3P 7R1

Tel 9055547210 bull Fax 9055547214

www16aveanimalhospitalcom

Mon-Fri 800am ndash 600pm Sat-Sun 1000am ndash 500pm

9056420054canmarkcommunicationscom

MBT SaluteS Small BuSineSS

The VOICE Fall 201525

Member-Canadian Investor Protection Fund

Sunil Heda cpa Investment Advisor RBC Dominion Securities

416-571-0369 | sunilhedarbccom | wwwrbcdscomsunilheda

Hugo Pacific Commercial Centre 3601 Hwy 7 E Hsbc Tower 10th Floor

suite 1005 Markham L3r 0M3

905-305-7800

MARKHAM SHOWCASEPRESENTED BY ENTERTAINMENT MARKHAM

VENDOR SPACE IS LIMITEDRESERVE TODAY

905-474-0730 ext 3019

ENTERTAINMENT

MARKHAM20152015

FOR MORE INFORMATION VISIT MARKHAMBOARDCOM

FREE ADMISSIONTUESDAY OCTOBER 20

5 - 7 PMYORK DOWNS GOLF amp COUNTRY CLUB

4134 -16TH AVE

FEATURING VENDORS NETWORKING GIVEAWAYS

PSYCHOLOGYPHYSIOTHERAPY

SPEECH THERAPYOCCUPATIONAL THERAPY

BEHAVIOUR CONSULTATIONDIETITIAN SERVICES

MUSIC THERAPMUSIC THERAPYSOCIAL WORK

www1to1therapycom9057871900

The VOICE Fall 201526

9204865 Canada Inc OA Scott Executive Services

Ameoba Sionwwwameobasioncom

Apricot amp Herbs Catering Incwwwapricotandherbscom

Aroma Expresso Bar Markville Mallwwwaromaca

Boundless Productions ltdwwwboundless productionsca

Bulls-Eye Specialty Ads Incwwwbullseyeuniformcom

Caffe demetre franchising Corporation

CHES Visual design Incwwwchesvisualcom wwwtorontonotecom

Chooi law llPwwwchooi-lawcom

CTBC Bank Corp (CANAdA)wwwctbcbankca

drake Internationalwwwcadrakeintlcom

Elite Office Staff Incwwweliteofficestaffcom

Georgersquos Coffee Cowwwgeorgescoffeeca

GlP worldwide Expedition Travel and Tourswwwglpworldwidecom

Happy life wealth Management Incwwwhappylifewealthca

HSBC Bank Canadawwwhsbcca

ITN food Corporationwwwitnfoodcorpcom

Jd development Groupwwwjddevelopmentca

layoff Protection Planwwwlayoffinsuranceca

Mobilicity Monster Mobile

napkin marketingwwwnapkinmarketingcom

New Start Computer Trainingwwwnewstarttrainingca

Nu Innovations Inc

Peter Ashman Conditioningwwwashman conditioningcom

Power of Success Incwwwpowerofsuccessca

Residence Inn by Marriott Markhamwwwmarriottcomyyzmh

Richardson GMPrgmpdigitalagentca webFrankOrtenciohome

Robert Half Canadawwwroberthalfca

Ronen Systems ltdwwwronensystemscom

SecuTrans Incwwwsecutransca

SEQ Securitywwwseqsecuritycom

Synergie Hunt Internationalwwwhuntca

The Mill Bar and Grillwwwthemillbarandgrillca

Unionville Appliance ltdwwwunionvilleappliancecom

Unionville Gelato Cowwwunionvillegelatocom

weboptywwwweboptycom

ZINGOVATIONwwwzingovationcom

wElCOME TO OUR NEwEST MEMBERSSEE THE ENTIRE lIST AT MARKHAMBOARdCOM

CorporateTitle sponsor

Breakfast networking series

Premier

THANK YOU TO OUR GENEROUS SPONSORS

Womenrsquos networking Title sponsor

Page 4: Fall Issue BENDING REALITY - Markham VOICE · A Virtual Care Community pg 10 2015 Fall Issue MARKHAM S EXCLUSIVE BUSINESS MAGAZINE BENDING REALITY DHAN BALACHAND S HEADSET CAN TAKE

The VOICE Fall 20154

Stronger Faster SmarterHRPA is proud to introduce the CHRL designation

The best leaders set the highest standards for themselves The Certifi ed Human Resources Leader designation is the new gold standard for HR leadership in companies across Canada

Certifi ed Human Resources Professional Leader and Executive The new gold standardwwwhrpacadesignations

Local entrepreneurs and business people under 40 now have a platform to recognize their achievements ndash YPCrsquos ASPIRE Awards

Criteria1 Nominee must be born on or after January 1 1976AND2 Nomineersquos company must be Markham-based or a

Markham Board of Trade member in good standing

Nominations wwwmarkhamboardcom Boards and Committees tab YPC page

Deadline December 1 2015

Recipients will be announced at the YPC ASPIRE Awards in 2016

Stay connected MBTYPC Title Sponsor

Are YOU Markhamrsquos Top Young Professional YPCrsquos next networking event

ldquoTee up for Social Mediardquo Thursday September 17that Swing Park Indoor Golf226 Esna Park Dr Unit 1

Featuring Guest SpeakerRaheela Nanji Ree Consulting

Feel free to bring your own clubs

Register ypcmarkhamboardcom905-474-0730 ext 3025

60 Columbia Way Suite 710 Markham ON L3R 0C9 Tel 9059408700 Toll Free 18665088700 Fax 9059408785 wwwwvllpca

Celebrating 25 years in Markham

Wilson Vukelich LLP (WV) helps businesses and their owners avoid and solve legal problems The WV team is recognized for its creative and effective solutions in all its areas of practice

Tax and business planningPurchase and sale of businessesCorporate inance and commercial real estate Commercial lending asset based inancing and securitization transactions Wills trusts and estate planning Planned giving and philanthropy Dispute resolution ndash commercial litigation shareholder disputes and estate mediation Dealing with the CRA ndash from objections to Tax Court and beyondIntellectual property ndash licensing trademarks and related mattersTransportation lawEmployment law

The VOICE Fall 20155

Stronger Faster SmarterHRPA is proud to introduce the CHRL designation

The best leaders set the highest standards for themselves The Certifi ed Human Resources Leader designation is the new gold standard for HR leadership in companies across Canada

Certifi ed Human Resources Professional Leader and Executive The new gold standardwwwhrpacadesignations

The VOICE Fall 20156

BENDINGREALITYDHAN BALACHANDrsquoS HEADSET CAN TAKE YOU ANYWHERE

By Mary Teresa BittiPhotography by Dave Starrett

86The VOICE Fall 2015

The VOICE Fall 20157

BENDINGREALITYDHAN BALACHANDrsquoS HEADSET CAN TAKE YOU ANYWHERE

By Mary Teresa BittiPhotography by Dave Starrett

86The VOICE Fall 2015 9

The VOICE Fall 20157

Picture this yoursquore in your office in Markham on the phone with a client in Boston but yoursquore

both virtually telepresent on the beaches of Waikiki walking and talking through your next project Or yoursquore designing a new consumer product but before any physical prototype has been built yoursquore troubleshooting and enhancing the product by manipulating a lifelike virtual version floating in front of you Or maybe yoursquore enjoying some downtime but rather than staring at a screen and manipulating a controller the zombie apocalypse is happening in your living room

Thanks to Sulon Technologies and its soon-to-be released signature product the Cortex you will be able to do all of the above and more The spatially aware headsetrsquos patented intellectual property combines augmented and virtual reality technologies that can dynamically map any environment and transform it into a virtual open world that can be manipulated to suit the userrsquos purpose ldquoItrsquos always mapping your environment and redirecting your visual path by making you walk in different patterns This is called redirected walking and only our system can do itrdquo says Dhan Balachand founder and CEO of Sulon Technologies

Doing whatrsquos never been done before is at the core of Sulon Technologiesrsquo approach to innovation ldquoWe donrsquot want to build something thatrsquos never been built before We want to build something brand newrdquo says Balachand ldquoThere is nothing to compare the Cortex to We

built what many people said was 400 years away We built the impossible Itrsquos new disruptive and we want it in every personrsquos home around the worldrdquo

The Cortex is the result of a clear philosophy and objective to enhance the human experience For Balachand a lifelong inventor with a limitless imagination that means making things better for people by solving pain points

or creating new ways to enjoy life ldquoThe world is in a new techno-logical era and the possibilities for improvement are endless Augmented and virtual reality technology are the next game changers just as computers and mobile technology were before With Sulon Technologies I want to tailor products and innovations that are useful and solve for consumer needs and wants The

technologies wersquove incorporated in the Cortex are scalable and can be used in a wide range of appli-cations across industriesrdquo

After graduating from the University of Ottawa with a degree in electrical engineering Balachand initially imagined he would develop technology to change better or enhance procedures to help solve problems much faster in the

field of medicine Instead he brought that same focus to a high-tech renewable energy startup in Toronto He joined as engineer number five and helped create and commercialize several technologies for the renewable energy space ldquoThatrsquos where I got my training in how to take something from imagination to a practical useful and different consumer productrdquo

Balachand is quick to point out that he is a person who gets bored easily Having moved up the ranks from engineer number five to director of engineering he decided he could do more to better humanity It wasnrsquot long before daydreams about what it would be like to live in the worlds depicted in sci-fi and fantasy movies led to the idea of creating a spatially aware computing platform that could help users save lives improve productivity and live movie and gaming moments

In 2012 with guidance and early funding from Markham business accelerator ventureLAB he incorporated Sulon Technologies and made the move into the consumer electronics space to help people live surreal experiences ldquoI became obsessive about trying to create a dynamic holodeck something that could not only work in the real world but transform peoplersquos livesrdquo The more people told him it couldnrsquot be done the more determined he became

His efforts are already being recognized The Cortex was awarded Top Heads-Up Display at the 2015 Consumer Electronics Show by Tomrsquos Guide While the gaming opportunities have been quickly appreciated and will be used to kickstart the Cortexrsquos global launch in late 2015early 2016 Balachandrsquos vision for the Cortex extends beyond the gaming industry ldquoThis can be used to train soldiers facilitate remote medical diagnoses and surgeries help consumers visualize large purchases before making them Engineers can use it to virtualize the engines they are designing on their 2-D screens Now instead of

There is nothing to compare the Cortex to We built what many

people said was 400 years away We built the impossible Itrsquos new

disruptive and we want it in every personrsquos home around the world

When Dhan Balachand sat down with journalist Mary Bitti he candidly discussed his inspiration for launching Sulon Technologies and the endless possibilities of its signature product the Cortex But it became clear that there was a lot he couldnrsquot talk about marketing plans launch dates and the latest product specs remain shrouded in secrecy But this is no surprise As an emerging innovation company rivalling giants like Google Sulonrsquos mystery is a tactic of competitive survival And Balachandrsquos Cortex isnrsquot just next-level technology itrsquos a game-changer

The VOICE Fall 20158

The VOICE Fall 20158

spending millions of dollars to manufacture and then finding issues you can visualize the engine block in true scale walk alongside it and interact with it as if it was a real part The only thing the system canrsquot give you is the taste smell and touchrdquo

In fact Balachand and his team are already using the Cortex for their own engineering purposes Using the Cortex they designed eight months ago Sulon is virtually designing the version of the Cortex they are preparing to launch This next-generation Cortex is floating in the middle of their workspace as they make sure all the parts fit The team can even virtually wear it

Balachand also sees the potential for a dedicated application for firefighters

with the Cortex retrofitted onto helmets providing a real-time map of the physical space they will be entering so they know exactly what to expect ldquoThe Cortex sees up to 30 metres around you As the data is collected the firefighterrsquos position is wirelessly transmitted to colleagues outside so they can see whatrsquos happening and offer guidancerdquo says Balachand ldquoMicrophones will detect noise leading firefighters to people who may be trappedrdquo

Perhaps the biggest impact will come in the education space Cortex-wearing students could experience the classroom and a shared learning environment without being physically present A built-in audio system would further social

learning by allowing students to communicate with each other Balachand envisions school gymnasiums transformed into virtual museums zoos or time machines taking students to the dinosaur age ldquoThe Cortex means we can create the Magic School Bus experience for real The possibilities are endless The goal in the next five years is to make the Cortex a mainstream product We want it to become an everyday item for everyone on the planetrdquo

If the technology delivers on the potential Balachand

describes then the Cortex may in fact become as ubiquitous and essential to everyday living and working as smartphones and tablets are today The product wonrsquot be released until 2016 but when it does consumers will determine whether or not it is the next must-have technology

The Cortex means we can create the Magic School Bus experience for real

IT PAYS TO KNOWProfessional Development

Mark your calendar for payroll education

With more than 190 federal

and provincial regulations

and changes each year

staying payroll compliant

is one of the biggest

challenges employers face

Improve compliance and reduce the risk of audits and penalties with help from Professional Development seminars from Canadian Payroll Association (CPA)

CPA offers seminars for all levels from beginner to advanced On a variety of topics covering Learning Payroll Taxable Benefits Employment Standards Pensions and more Check our calendar for a seminar in your area

Learn more at payrollca

Call 416-487-3380 ext 118 or 1-800-387-4693 ext 118

Become a CPA member and get preferred rates on seminars Stay Current Stay Compliant

wwwpayrollca

Marty S CPM - CPA Member Ontario Region

The VOICE Fall 20159

Client _____________________________________________________ Docket ________________Media _____________________________________________________ Placement ____________Trim Size ______________________ Safety ____________________ Bleed ________________Colour ________________________ Publ Date _________________ Prod Date ____________

Tel 416-423-9825 E-mail dmaguiremaguiremarketingcom

Casio Canada Ltd CAS-PRO-2631-15Markham Board of Trade Magazine 3625 W x 975 H NA NA 4 colour 2015 Aug 6 2015

1 Mophiersquos Juice Pack H2PROWhile Mophiersquos latest generation iPhone 6 case isnrsquot the sleekest on the market itrsquos certainly the most hardcore and multi-functioning The

Juice Pack H2PRO contains a 2750 mAh battery providing your phone with 100 percent extra battery life Its integrated power button allows you to choose when to charge and for how long

And the H2PRO will certainly keep your device out of harmrsquos way With its IP-68 protection your phone can sustain complete continuous submersion in water (12 m for up to 30 min) Itrsquos also protected against vibrations shocks and drops meeting US Military Standard 810GCompatible with iPhone 6Available August 2015wwwmophiecom

2 MOSrsquos Reach GoImagine the convenience of having a full-strength power outlet in your backpack The Reach Go is close to being just that Itrsquos the first power bank that can charge a laptop at full speed (MOS boasts that it can charge your MacBook 2015 three times over) And its 15000 mAh battery

has a slim design that enables you to bring it everywhere

Because it uses new USB-C connectors the Reach Go can charge all of your devices (phone tablet and laptop) at the same time while also acting as a USB 3 hub This lets you charge and transfer data from one device to another simultaneouslyCompatible with all devices using USB-C Available October 2015wwwmosorganizercom

3 YOLKrsquos Solar PaperYOLKrsquos Solar Paper will appeal to the eco-friendly and the outdoor

adventurer Its Kickstarter campaign claims itrsquos the worldrsquos thinnest and lightest solar charger

On a sunny day the 5-watt solar panel charges a smart phone in just over two hours Its slim lightweight design means you can clip it onto just about anything while it charges And when itrsquos not in use the Solar Paper fits into a small notebook If yoursquore in need of a more powerful charger for a tablet laptop camera or any other USB-compatible device additional magnetic panels are available to upgrade your Solar Paper to 10 wattsCompatible with all devices using USBFirst shipments begin September 2015 wwwyolkstationcom

TECH GADGETS

Power UpJust about everyone is now reliant on multiple devices and 247 accessibility It comes as no surprise then that some of the exciting innovations available this fall seek to free you from that wall outlet and keep you moving

The VOICE Fall 201510

Made in Markham ForaHealthyMecom

hronic diseases are the leading cause of death and disability in this province Nearly 80 percent of

Ontarians over the age of 45 suffer from a chronic illness such as heart disease diabetes and arthritis and as the population ages the challenges involved in caring for this large and diverse population will grow ndash and so too will the economic burden on the health care system In Canada it is estimated that chronic conditions already account for approximately $90 billion annually in direct health care costs and lost productivity and that number is expected to increase

Courtney Cole knows the realities behind the statistics A business executive and entrepreneur with more than 20 yearsrsquo experience in diverse fields he has had first-hand insights into the way our health care system approaches the management of the chronically ill ldquoWith a background in health

By Sarah Sweet

A Virtual Care Community

C

A Unique World of Equipment Tools amp More

wwwprincessautocom

8200 WOODBINE AVENUE bull MARKHAM bull (905) 944-9696

The VOICE Fall 201511

care and technologyrdquo he says ldquoIrsquove had the opportunity to interact with patients and clinicians at hospitals within Ontario I saw opportunities and identified several gaps in terms of access to care and I saw how

patientsrsquo knowledge of chronic conditions and the decisions they make affect their quality of liferdquo Chronically ill patients and their caregivers confront a complex and intimidating set of circumstances they often see a variety of specialists going from one doctor to another while trying to manage multiple symptoms prescriptions and lifestyle changes

But studies show that informed patients with access to consistent and supportive care have better health outcomes and fewer readmissions Cole saw an opportunity to improve lives while reducing health care costs and in 2012 he founded ForaHealthyMecom

ForaHealthyMecom harnesses technology to enhance the care patients receive when theyrsquore not in a medical facility The resource which is most often prescribed by physicians is designed to support patients diagnosed with high-impact chronic conditions The web-based and mobile platform acts as a management and education hub patients can create calendars and tracking charts and access clinician-validated information about their illnesses ldquoPatients can empower themselves to give meaningful and accurate assessments of their treatment and where they are in their carerdquo Cole explains

The company has also recently expanded its virtual care capabilities adding a telemedicine component that enables secure video-based consultations between patient and physician ldquoWersquore giving clinicians more tools to reach and care for patients while theyrsquore away from hospitalrdquo Cole says ldquoMany patients live in remote locations and have issues with transportation and this way a clinician can schedule virtual follow-ups and be more efficientrdquo

The ForaHealthyMecom approach with its emphasis on informed patients and a virtual community of care has the potential to ease the pressures on the health

care system ldquoIt results in a lower cost for the health system in generalrdquo Cole says ldquoYou get a better use of cliniciansrsquo time in terms of engaging and educating patients efficiencies that can be realized through

the use of telemedicine and improved workflows when it comes to patient onboarding management and dischargerdquo

But its benefits to the health care system extend beyond cost savings and efficiencies Using aggregated and de-identified data ndash the confidentiality of patientsrsquo personal details is strictly maintained in accordance with the governmentrsquos privacy guidelines ndash ForaHealthyMecom supports research involving a variety of chronic conditions ldquoWe conduct research into health outcomes or public awareness of certain conditions in order to shape policy and investigate how to use knowledge

to improve outcomes for patientsrdquo Cole explains pointing to projects the company has undertaken on peripheral arterial disease and chronic kidney disease with partners at St Michaelrsquos Hospital and York Universityrsquos Faculty of Health

The company has already garnered support from government funding agencies such as the Ontario Centres of Excellence and the Natural Sciences and Engineering Research Council of Canada It has also been accepted into the Canadian Technology Accelerator Initiative run by the Canadian Trade Commissioner Service which provides innovative Canadian startups with support and resources to compete in US and global markets Cole himself was the recipient of ventureLABrsquos 2015 W Daniel Mothersill BUILD Award which honours exceptional entrepreneurs for accomplishments in the previous year

ForaHealthyMecom has primarily partnered with health care institutions in Ontario but Cole sees the potential for continued expansion ldquoThis is a knowledge-based industry that will drive economic growth within Markham the province and hopefully across the countryrdquo

A Virtual Care CommunityldquoPatients can empower themselves to give

meaningful and accurate assessments of their treatment and where they are in their carerdquo

The VOICE Fall 201512

DIGITAL DISRUPTIoN GAMe-CHAnGinG TeCHnOlOGYBusiness Reading and Professional Development

The MeshWhy the Future of Business Is sharingby Lisa GanskylTechnological and social advancements have shifted business practices and norms from formulaic models to unique complexities where consumers have more choices tools information and power Naming this ldquothe Meshrdquo trailblazing entrepreneur Lisa Gansky investigates the structures and developments of new business

dynamics demonstrating how organizations can build strong brands and communities for customers wanting to access rather than own goods Mesh businesses like ZipCar and Kickstarter use social media and analytics to provide their customers with what they need exactly when they need it Looking at large-scale patterns and real case studies of businesses and social enterprises The Mesh is an eye-opening guide to the newest wave of information-enabled commerce thatrsquos improving our communities and planet

Behind Every Good Decisionhow Anyone Can use Business Analytics to Turn Data into Profitable Insightby Piyanka Jain Puneet SharmaDive into business analytics with this step-by-step guide to optimizing your venture From increasing revenue and reducing costs to improving productsservices and finding creative solutions analytics are critical to success Discover the steps and strategies to making

informed decisions using just spreadsheet software the data you need and your brain Learn real-world examples and complete activities along the way creating a business question and plan finding the necessary data and examining the results to take action This ebook is a great complement to the monthly Market Research Workshops organized by the Markham Small Business Centre and Markham Public Library For more related workshops check out the MSBC and VentureLAB websites

Business growth starts with a conversation

When growing your business the most useful financial advice is industry specialized financial advice RBC is proud to be an active member of the Markham Board of Trade

reg trade Trademarks of Royal Bank of Canada RBC and Royal Bank are registered trademarks of Royal Bank of Canada 30060 (022015)

TM

To start a conversation today visit rbccombusiness

The VOICE Fall 201513

Business advisors with over 20 years of experience servicing various industries

and providing personal services in

Accounting amp Auditing bull Business Plans amp Start-Ups bull Estate amp Financial Planning

Taxation ndash Personal amp Corporate

Jack Eigenmacht CA CFP 9053059722 x 228

E jackeigenmachtcrackowercom

wwweigenmachtcrackowercom345 Renfrew Drive bull Suite 202

Markham Ontario L3R 9S9

Wersquore celebrating York Regionrsquos debut of the TAVES consumer electronics show Forward-thinking and eye-opening with a hint

of futuristic fiction these reads will inspire and inform anyone looking to leverage technology to transform their lives business or career

Boldhow to Go Big Achieve success and Impact the Worldby Peter H Diamandis and Steven Kotler Bold is a how-to guide for increasing capital and bettering lives with exponential technologies moonshot thinking and crowd-power Building on the New York Times bestseller Abundance Diamandis and Kotler divulge insights from their own high-risk ventures and review the

strategies of Elon Musk Jeff Bezos and more Business acceleration alternative funding models and brand development will especially appeal to early-stage entrepreneurs ndash though this motivational read will inspire innovators across the board Coverage of creative applications for disruptive technologies including robotics AI sensors and 3D printing may even prompt you to visit the 3D printers at Cornell Community Centre Library and start brainstorming If yoursquore hooked on Salim Ismailrsquos Exponential Organizations or saw Ismailrsquos talk at this yearrsquos Global Impact Competition yoursquoll love Bold

Makersby Cory DoctorowIn a world where conglomerates crash and multinationals implode innovation is integral to rescuing world and local economies Bankers VCs and investors scour the planet to finance high-tech micro-ventures in every neighbourhood Malls are rejuvenated and communities are rebuilt ndash but how long will it last Makers may be a work of fiction but is it far off from reality This edgy and exciting novel

forecasts a grassroots economics system for the technological era and chronicles the journey of its quirky creators The featured author for 2015rsquos One Book One Markham Cory Doctorow writes a gripping fictional account that shines light on poignant issues of intellectual property business law entrepreneurialism economics and alternative funding models For details on One Book One Markham including an open discussion with Cory Doctorow visit wwwmarkhampubliclibraryca

Amanda Kelly is the Business Community Librarian at the Markham Public Library Reach her at akellymarkhamlibraryonca or see the libraryrsquos website wwwmarkhampubliclibraryca

The VOICE Fall 201514

PERKS WoRKBuilding Office Culture

ost companies identify their people as their most valuable assets And in an era of global economies advancing technology and

constant connectivity relationships between companies and their employees have never been so complex As employees check emails in between bedtime stories employers are stepping up to address their wellness with strategies that go beyond traditional benefit plans We are in the age of the perk

Perks have always existed in workplace culture think Don Draperrsquos drink cart in Mad Men There is however an increasing variability in how extensively companies use perks Perks are ldquoextrasrdquo provided to employees in addition to salary and traditional health care benefits They take such forms as flexible working arrangements professional development opportunities and freebies Interactive offices are now home to everything from climbing walls to beer

fridges to daycares Perks allow companies to develop a culture that has a positive impact on the health and happiness of their employees

Markhamrsquos own Allstate Insurance Company of Canada has seen that impact firsthand having been named one of Aon Hewittrsquos Best Employers in Canada ndash based on employee feedback ndash for the last three years In addition to competitive salaries and benefits packages Allstate offers perks that include discounts on services and products

M

By Kathryn willms

The VOICE Fall 201515

112 Guestrooms (Standard King 2 Queen Beds or One Bedroom Suite)

14th Floor Penthouse TownePlace Lounge (includes hot breakfast)

State of the art spacious 2000 square feet fitness facility and pool

13000 square feet of function space perfect for meetings and social events

187 Guestrooms (Standard King 2 Queen Beds or One Bedroom Suite)

Bistro featuring Starbucksreg 24-Hour Market

State of the art spacious 2000 square feet fitness facility and pool

13000 square feet of function space perfect for meetings and social events

7095 WOODBINE AVENUE MARKHAM ON L3R 1A3wwwmarriottcomyyzxm | wwwmarriottcomyyzmt

905-752-0446 | 905-474-0444

VISIT US AT THE FIRST ldquoTWIN BRANDEDrdquoMARRIOTT HOTEL IN MARKHAM CANADA

such as fitness memberships event tickets and home and auto insurance The company also supports employee charitable initiatives

encourages career development (through tuition reimbursement cross-departmental opportunities and coaching programs) and recognizes employee contributions through bonuses and milestone awards The most popular and widely used perk is the formal work-from-home program

For large companies like Allstate perks are one of a number of tools used to engage and reward employees ldquoPerks can attract employees to your organizationrdquo says Adrianne Sullivan-Campeau the vice president of human resources at Allstate ldquobut in isolation they will not be enough to make them stay The proper mix of good benefits a strong corporate culture and our ability to create opportunities to keep employees engaged [is what] will attract and ultimately keep employeesrdquo

For smaller companies perks often play a more significant role in defining workplace culture and encouraging engagement

The Centre for Social Innovation (CSI) is a co-working space and community for social innovators and entrepreneurs CSI staff perks reflect a culture of networking collaboration and a focus on workndashlife balance As Director of Culture Adil Dhalla describes it CSI seeks

to ldquomake social change and have fun while doing itrdquo CSI staff start with four weeks of vacation per year They participate in many of

the activities they arrange for the community Recently this has included an annual free trip to New York to celebrate the anniversary of the CSI space there Staff meetings feature improv classes and games of Family Feud According to Dhalla these activities along with the chance to participate in updating organizational values encourage employeesrsquo ldquosense of co-ownershiprdquo

For companies like CSI and Allstate perks have their perks They show workers that they are valued and heard and encourage feedback between management and employees And while some perks cost money others produce savings Allowing employees to work from home for example often results in a reduction of overhead costs Most importantly satisfied employees tend to be more productive and loyal which benefits a companyrsquos bottom line

The most obvious downside to offering perks is that many do cost money which can burden smaller businesses For larger companies not all perks are appropriate to all jobs and the employees who miss out may feel resentful Perks can also be difficult to revoke a fact that Marissa Mayer at Yahoo found out when she rescinded the ability of employees to work from home

Perhaps the more important and complicated question concerns quantifying the importance of perks to potential employees particularly Millennials entering the workforce Jillian Masters in her final year of university points out that perks speak to a companyrsquos culture which is an important consideration for job seekers ldquoOur generation has an image of what we want in the workplacerdquo When asked about what that image is she thinks about it and then laughs ldquoGooglerdquo The internet behemoth is famous for its free food bocce courts and bowling alleys But Masters like most workers identifies the most valuable perk as the freedom and flexibility to decide when and where to work More people are taking that philosophy to the next level and quitting traditional workplaces to freelance and chase that elusive workndashlife balance For those who have stayed the biggest perk may not be a perk at all

ldquoWhenever we ask employees [hellip] what they value most about working for the companyrdquo says Sullivan-Campeau ldquothe top response is always lsquothe peoplersquordquo

Itrsquos a sentiment that employers big and small and their employees can get behind

ldquoWorking with people you like as we move away from hierarchical work structures itrsquos not even a perkrdquo says Masters ldquoitrsquos a fundamentalrdquo

Perhaps the more important and complicated question concerns quantifying the importance of perks to potential employees particularly

Millennials entering the workforce

Satisfied employees tend to be more productive

and loyal which benefits a companyrsquos bottom line

The VOICE Fall 201516

fall winter promotion

25 off all services

Focus on your greatest competitive advantage

Call us 6475344774Email us jwaltershrpreneurca

wwwHRPreneurca

EMPLOYEES

Over 30 years of HR Business ExperienceSAVE MONEY SAVE TIME INCREASE PRODUCTIVITY

Your Productivity is Our Business

p

25 OFF

The VOICE Fall 201517

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

Dealer Principal

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

What are some of the biggest challenges you face growing and managing your business Following a busy summer we talked to Jenny Vargas of Vargas Family Roofing amp Exteriors Inc and she had this honest experience to share

ldquoWe are struggling with finding and retaining employees with the work ethic vision

and passion needed to succeed in this business We want to be a great place to work while providing excellent quality workmanship

We pay our employees a high wage and treat them honestly and fairlyrdquo

And who canrsquot relate to this challenge Vargas Roofing is facing the same basic challenge that employers face daily ndash namely to attract develop and retain the right people to support business success Jennyrsquos comment drills down to the core of the issue What kind of culture are you creating in your organization You can put values and principles into a mission statement and hang it on the office wall but how do you get people to honour and follow those values in the course of your daily business

Certainly treating people honestly and fairly is a good start This develops trust between you and your people but to set yourself apart from other employers you need to do more According to The Carrot Principle a recent Gallup poll found that nearly two-thirds of employees received no praise or recognition in the workplace in the past year (Gostick and Elton 53)

People are yearning for recognition Itrsquos meaningful to be a part of something where your talents commitment and hard work are recognized fairly and consistently And recognition is one of the easiest and most important ways to retain talent with the added benefit of accelerating performance But in order to be effective recognition needs to be specific meaningful and fair

A simple pat on the back is meaningless and easy to write off as favouritism until directly tied to a specific accomplishment or result Of course withholding recognition or being inconsistent alienates your all-stars and reinforces the mediocre behaviour of average and poor performers In a healthy culture you have lots of successes to celebrate So how do you recognize your staff ldquofairlyrdquo to give meaning to the work they do

Simple Sit down with your team and identify the top one two or three behaviours or results that drive your business success and agree to recognize achievements associated with them Then track measure and recognize the attainment of success

Recognition doesnrsquot need to be complicated It can range from a simple coffee card to a grand prize a night out to an employee-of-the-month award You can highlight one rock star or you can make it a friendly first- second- and third-place prize competition to recognize various levels of achievement for a set of goals Make it a game Make it fun Make it meaningful

Effectively recognizing your employees will not only help you keep good people it will help you develop them to support your business success Your employees will thank you And so will your customers

Expert Advice for Your Business

Keeping Good People

By Chris Collucci Empowerment Leaders

The VOICE Fall 201518

For over 60 years Allstate has provided home and auto insurance to Canadians Wersquore committed to serving the Markham community ndash home of our head office and where many of our employees reside

Terms and conditions apply Trademark owned by Allstate Insurance Company used under licence by Allstate Insurance Company of Canada copy2015 Allstate Insurance Company of Canada

Markham East Agency72 Copper Creek Drive Unit 109905-209-8278

Markham Markville Agency 4997 Highway 7 East Unit 9 905-947-9209

Contact your local Allstate agency for a quote

Markham Board of Trade members ndash take advantage of preferred group rates through the Good Hands Group Insurancereg program

Keeping Markham Residents in Good Handsreg

By Katherine Cummings

once worked for a company that was active on an entire range of popular social media accounts While I applauded their audacity and excitement to make

their mark in the digital sphere this impacted their strategy negatively and ultimately made for a bad return

We were so busy trying to do it all that we were spread too thin As a result our showing on each platform was lacklustre and did not reflect our efforts

Companies may feel the need to cover all the bases which is fine if theyrsquore looking to build a mogul and have the same presence as Google For many brands this is not the right solution Instead it is best to zero in on a couple platforms and herersquos why

1 It strengthens your communityA strong community and increased ROI are the two ultimate goals of social media

If your community manager is able to focus on a select number of platforms they will create better content and ultimately be present more frequently Heightened response times and a 247 presence will create a feeling of reciprocated loyalty The more you can gain a communityrsquos trust the greater the likelihood of lifelong customers and brand advocates

2 It highlights your strengthsCertain products just work better on certain platforms Chances are if yoursquove mastered ways to market your product or service in a traditional way your expertise will be highlighted if you choose the right platform This is why Starbucks excels on Instagram ndash its products are designed to have just the right photographic composition to please its fan base Ultimately this leads to better community engagement and loyalty

3 It gets the message out to the right customer baseThe different platforms have their own strengths and weaknesses They appeal to different age groups genders areas of the world mindsets and behaviours Each platform has its own unique audience and you will find it is well worth the exploration

In a world where entrepreneurialism is growing rapidly it is easy to recommend that one jump into the deep end with digital Yet you will find that narrowing your social media platforms will prove your worth faster and greater than you would ever expect

We will explore the top four platforms in editions to come to help you plan the best strategy for an increased return

I

Donrsquot Do it All Expand Your Reach by Limiting Your Channels

The VOICE Fall 201519

BUilDinG COMMOn GROUnD Public Spaces for Growth

Discover What Makes Town Centre Montessori Private Schools Unique

Pre-School to Grade 1 905-474-3434Grade 2 to Grade 12 and University Prep 905-470-1200

TCMPScom

An International Baccalaureate (IB) Candidate School

114 Anderson Avenue Suite 7C Markham ON L6E 1A5

Servicing all your accounting

and tax needsbull Bookkeeping Services

bull Income Tax Preparation amp Planning

bull HSTGST

bull Payroll Services

bull Manual or Computerized

Tel 905-471-7979 Email infojpaccountingtaxcomwwwjpaccountingtaxcom

By Amanda R Kelly

ublic spaces are the cornerstones of a healthy and prosperous community Historically designed to foster commerce and fuel democracy the

greatest impact of these spaces comes from diverse people and perspectives intermingling

How does this spur growth in our city In the 2012 report Placemaking and the Future of Cities the United Nations examined how public spaces ldquofacilitate social capital economic development and community revitalizationrdquo (1) Their Project for Public Spaces focuses on the impact of these spaces at a local level ndash from increasing property values and jump-starting entrepreneurialism to decreasing crime rates and boosting civic engagement

Perhaps the most familiar of all public spaces are roadways Today they are used mostly for vehicles but the UN report highlights that when streets are ldquoplanned for

people meaning they are not completely auto-centric [they] add to the social cohesion of communities by ensuring human interaction and providing safe public spaces that promote cultural expressionrdquo (7) This in turn sparks innovative thinking and community identity

So how can a streetrsquos use be diversified Street festivals are clear examples such as this summerrsquos GlobalFest and the Markham Village and Unionville Festivals as well as local markets On a daily basis though streets can still attract visitors while remaining open for traffic

Pedestrian activities can include athletic endeavours like jogging or dog walking commercial pursuits like window shopping or visiting food stands cultural explorations like viewing public art and even pop-up destination quests to bistro patios and sidewalk sales The sleek new transit stops like at Warden and Highway 7 are great

examples of multipurpose hubs facilitating access to transportation while enabling residents to mingle

Changes in the use of Markhamrsquos public spaces will become increasingly apparent as housing density rises family picnics friendly sports games school studies and work meetings will continue moving from private residences to common ground such as parks and libraries Internationally many cities have leveraged this efficiency by investing in their public spaces Manhattan is 33 percent public space (including streets) while Toronto is 11 percent Markham has a celebrated history of developing public spaces As our city expands it will be exciting for all residents to see and participate in the growth and evolution of our public spaces

The UNrsquos Project for Public Spaces is at wwwppsorg

P

The VOICE Fall 201520

7676 Woodbine Ave Unit 10 Markham ON Canada L3R 2N2

905-940-2378

Ten Reasons to Fall in Love with Windows 10

indows 10 has arrived and Microsoftrsquos newest version of the worldrsquos most popular

operating system is earning millions of smiles from critics gamers and business folk Here are some of the highlights

1 Tested by millions of usersThe Windows Insider Program gave users a chance to see and shape the operating system from its earliest stages and by the official launch of Windows 10 four million people were already using the new system This direct collaboration between Microsoft developers and the Windows community was indispensable in shaping the newest version of the operating system

2 Quick learning curveIf yoursquore one of 15 billion Windows users worldwide you already know how to use Windows 10 The start menu is back now streamlined for better usability and highly customizable to suit your taste You can pin apps and favourites to this new start menu allowing you to access the stuff you care about most via live tiles

3 State-of-the-art securityWindows 10 addresses modern security concerns with advancements that protect your identity and data from cyberthreats Windows Hello moves past traditional passwords to secure all your devices (PCs tablets phones) with biometrics

W

The VOICE Fall 201521

Device Guard vets your applications to ensure theyrsquore safe to use And Passport allows you to authenticate applications websites and networks for added security

4 Better browsingWindows 10 introduces Microsoft Edge a new web browser that integrates Cortana to provide voice control more personalized search and instant access to key actions You can write or type notes directly on webpages store them and share them easily Therersquos even a new reading mode that strips unnecessary formatting from pages for better online reading

5 Smarter snappingWindows 10 allows you to snap up to four apps in place and see all open tasks in a single view You can resize windows swiftly manage multiple monitors easily and create virtual desktops to maximize screen space or to group things by project

6 Device friendlyWindows 10 is a device-responsive operating system With Windows Continuum apps work in all modes

and on all Windows 10 devices including 2-in-1s Users can touch type or write depending on their task or preference Plus new Windows phones with Continuum can be connected to a monitor mouse and keyboard to work like PCs

7 Great apps includedA number of productivity-boosting apps come standard with Windows 10 OneNote Alarms amp Clocks Calculator Mail Calendar Camera Maps Music Photos Video Voice Recorder and Windows Store These apps use OneDrive to store and sync your info across Windows 10 devices so you can access your files and preferences from just about anywhere

8 Windows StoreYou can shop for apps games music movies and TV shows from Windows Store and all purchases are certified for security and are compatible with Windows 10 PCs phones and tablets For businesses Windows Store allows IT administrators to browse the app catalogue buy apps in bulk and manage licences using an organization-controlled identity

9 Itrsquos freeIf yoursquore running Windows 7 or 81 on a device yoursquore probably eligible to upgrade that device to Windows 10 for free The Enterprise editions are excluded unless you have Software Assurance You will have one year to receive your free upgrade to Windows 10

10 Xbox on Windows 10All work and no play makes for a dull user so if yoursquore inclined to game after hours yoursquoll be overjoyed to hear that Xbox on Windows 10 brings the Xbox Live gaming network to Windows 10 PCs and tablets The integrated Xbox app allows you to play games with friends on your PC streamed directly from your Xbox One console to your Windows 10 tablet or PC

To find out more about Windows 10 check out the following links

Windows 10 FAQ wwwmicrosoftcomen-cawindowswindows-10-faq

Windows 10 free upgrade offer wwwmicrosoftcomen-cawindowswindows-10-upgrade

Sue Borden is the SMB Customer Marketing Lead at Microsoft Canada

416-510-0015 Marlin Travel Don Mills 217-170 The Donway West

Don Mills ON M3C 2G3

Specializing in Adventure Travel amp Unique Destinations

Adventure

Travel

Unique Destinations

Beyond Destinationsreg

wwwmarlintravelcaDon-Mills-Donway

Marlin Travel Don Mills has over 50 years of adventure travel experience Between our experienced Travel Professionals we have visited over 60 countries and 7 continents Whether its Manchu Picchu Antarctica or The Rock of Gibraltar our Travel Professionals will help plan your prefect adventure

ADDED BONUS Bring in a copy of this ad and receive 25 Bonus AIR MILESreg reward miles by simply visiting our branch

Receive 25 reward miles on presentation of this ad No purchase is required Oer is valid for the recipient only and is not transferable Oer must be redeemed by Marlin Travel Don Mills by June 1 2015 Limit one (1) oer per collector Some conditions apply Ask your Marlin Travel Don Mills travel profesional for complete details Base reward mile oer is 1$35 on vacation packages cruise fares and other flights Not applicable on scheduled airline or rail tickets hotel and car reservations paid locally service fees non-commissionable items foreign exchange and insurance Other conditions may apply regTrademarks of AIR MILES International Trading BV Used under license by LoyaltyOne Inc and Transat Distribution Canada Inc Marlin Travel is a division of Transat Distribution Canada Inc ON Reg 50015084 Head Oce 191 The West Mall Suite 700 Etobicoke ON M9C 5K8

HOW DO I SAVE $184000IN TAXES WHEN I SELL MY BUSINESS

THE LIFETIME CAPITAL GAINS EXEMPTIONYou may have heard of the exemption but when an offer to purchase your business is made are you properly structured to be eligible for the exemption The partners of Kreston GTA can help We are an experienced firm of Chartered Professional Accountants that advise businesses throughout their life cycle Whether you need to structure your business for sale or just need help setting up your business we are there to provide strategic support

Contact Spence Walker to set up a consultation

krestongtacom | 9054745593 | 8953 Woodbine Avenue Markham OntarioA member of Kreston International | A global network of independent accounting firms

The VOICE Fall 201522

R

neW UniOnVille HOMe SOCieTY2014 Business Excellence Accessibility Award WinnerBy Jillian Masters

their mission statement the New Unionville Home Society (UHS) emphasizes that long-

term care is not just about providing a needed service to the community but to each individual UHS strives to promote wellness and independence and ultimately improve quality of life for every client It is about aging well and living better

Living better means having access to quality facilities and compassionate care but also ensuring that innovative developments in healthcare technology are accessible to all UHSrsquos President and Chief Executive Officer Debra Cooper Burger believes that ldquoto meet the needs of an aging population we are compelled to look for

transformational changes in service options and service deliveryrdquo As such UHS does not simply promote accessibility but poises itself at the forefront It aims to be a model practice in long-term care a commitment evident in its ongoing partnership with Markham-based startup Engage Biomechanics

UHS consulted on testing protocols for a new Engage product which allows wireless real-time monitoring of mobility-impaired residents in order to improve internal turn management processes and considerably reduce the risk of pressure ulcer development UHS is one of two facilities in Ontario participating in the applied research and testing program on this device exemplifying how UHS is involved in research to improve healthy aging in residential facilities

UHS has been providing services to seniors for forty-five years and Cooper Burger believes that engagement with emerging technologies is essential ldquoInnovation is key to successrdquo she says simply ldquoWe are promoting a culture of continuous quality improvement through creative partnerships such as Engage Biomechanics York University

and MARS Innovation to name a fewrdquo Cooper Burger emphasizes UHSrsquos ongoing commitment to embracing new opportunities and advancing learning and accessibility It is this commitment that allows UHS to achieve its ultimate goal ldquoIt will help us enhance the experience of agingrdquo she tells me ldquoone person at a timerdquo

In

(From left) Mayor Frank Scarpitti Debra Cooper Burger President and Chief Executive Officer Unionville Home Society Michael Bakewell Chief Operations Officer Unionville Home Society

The VOICE Fall 201523

WOMENrsquoS NETWORKING LUNCHEON

Sponsored by

WEDNESDAY OCTOBER 28 2015 11 AM - 2 PMAngus Glen Golf Club 10080 Kennedy Rd (north of Major Mackenzie)

BOUTIQUE VENDORS NETWORKING GIVEAWAYS

RESERVE YOUR SEATS TODAYMARKHAM BOARD OF TRADE MEMBERS $50 + HST

NON-MEMBERS $65 + HSTCORPORATE TABLES AVAILABLE

PRE-REGISTRATION MARKHAMBOARDCOM or 905-474-0730 x 3025

SPECIAL GUEST SPEAKERMARY E CAWFIELDDIRECTOR CLIENT CAREDEERFIELDS CLINIC

ldquoITrsquoS TIME TO PUT A BLOWTORCH TO OLD BELIEF SYSTEMS THAT NO LONGER SERVE USrdquo

FOLLOW US MBTWNET

Smart Strategies for Creating a Charitable Legacy

anadians believe strongly in giving back to communities causes and organizations that are important to them For many Canadians philanthropy has become an increasingly important part of overall financial planning Whatrsquos more

Canadians are looking for ways to ldquodo good while doing wellrdquo when investing their money

When it comes to charitable giving you have a number of options that can help you achieve your philanthropic goals while at the same time provide you with some tax relief

Donating securities The federal government has introduced several tax incentives in recent years to encourage charitable giving For example if you donate publicly listed securities directly to qualified charities rather than first selling stocks and then donating the proceeds you will not be charged capital gains tax This means that you not only receive a tax break but you also receive a donation receipt equal to the fair market value of the donated security

Charitable foundations Another tax-effective charitable giving strategy is setting up your own charitable foundation A private foundation gives you a high level of control and flexibility with respect to charitable giving and you can make donations to your own foundation and still receive a donation tax receipt like any other donation However to maintain its charitable status your foundation must meet its annual disbursement quota which means that 35 of the average value of the foundationrsquos assets that are not used directly in charitable activities or administration must be spent on charitable activities or on gifts to qualified donees A private foundation also involves certain costs and administrative requirements

An alternative to setting up a private foundation is making tax-deductible donations to a public foundation Public foundations are similar to private foundations in many respects but they involve less cost and administration Although you would not have outright control you could still recommend to the public foundationrsquos directors which charities receive grants And similar to private foundations in-kind donations of publicly listed securities to a public foundation are eligible for the zero capital gains inclusion rate

Gifting life insuranceDepending on your age and needs there are other creative charitable giving strategies Gifting your life insurance can reduce taxes and significantly increase your charitable contribution after death to your favourite charity

This article is supplied by Sunil Heda CPA an Investment amp Wealth Advisor with RBC Dominion Securities Inc (MemberndashCanadian Investor Protection Fund) This article is for information purposes only Please consult with a professional advisor before taking any action based on information in this article Sunil Heda can be reached by phone at 416-571-0369 or by email at sunilhedarbccom

C

MBT SaluteS Small BuSineSS

The VOICE Fall 201524

11 Allstate Parkway Suite 206Markham Ontario L3R 9T8

Tel 9054158800 Fax 9054158875Tol Free 18884158802

Healthy pets make happy homes Open 7 days a week

Dr P Brar and Dr B Yogi

5970 - 16th Avenue - Unit 104

Markham ON L3P 7R1

Tel 9055547210 bull Fax 9055547214

www16aveanimalhospitalcom

Mon-Fri 800am ndash 600pm Sat-Sun 1000am ndash 500pm

9056420054canmarkcommunicationscom

MBT SaluteS Small BuSineSS

The VOICE Fall 201525

Member-Canadian Investor Protection Fund

Sunil Heda cpa Investment Advisor RBC Dominion Securities

416-571-0369 | sunilhedarbccom | wwwrbcdscomsunilheda

Hugo Pacific Commercial Centre 3601 Hwy 7 E Hsbc Tower 10th Floor

suite 1005 Markham L3r 0M3

905-305-7800

MARKHAM SHOWCASEPRESENTED BY ENTERTAINMENT MARKHAM

VENDOR SPACE IS LIMITEDRESERVE TODAY

905-474-0730 ext 3019

ENTERTAINMENT

MARKHAM20152015

FOR MORE INFORMATION VISIT MARKHAMBOARDCOM

FREE ADMISSIONTUESDAY OCTOBER 20

5 - 7 PMYORK DOWNS GOLF amp COUNTRY CLUB

4134 -16TH AVE

FEATURING VENDORS NETWORKING GIVEAWAYS

PSYCHOLOGYPHYSIOTHERAPY

SPEECH THERAPYOCCUPATIONAL THERAPY

BEHAVIOUR CONSULTATIONDIETITIAN SERVICES

MUSIC THERAPMUSIC THERAPYSOCIAL WORK

www1to1therapycom9057871900

The VOICE Fall 201526

9204865 Canada Inc OA Scott Executive Services

Ameoba Sionwwwameobasioncom

Apricot amp Herbs Catering Incwwwapricotandherbscom

Aroma Expresso Bar Markville Mallwwwaromaca

Boundless Productions ltdwwwboundless productionsca

Bulls-Eye Specialty Ads Incwwwbullseyeuniformcom

Caffe demetre franchising Corporation

CHES Visual design Incwwwchesvisualcom wwwtorontonotecom

Chooi law llPwwwchooi-lawcom

CTBC Bank Corp (CANAdA)wwwctbcbankca

drake Internationalwwwcadrakeintlcom

Elite Office Staff Incwwweliteofficestaffcom

Georgersquos Coffee Cowwwgeorgescoffeeca

GlP worldwide Expedition Travel and Tourswwwglpworldwidecom

Happy life wealth Management Incwwwhappylifewealthca

HSBC Bank Canadawwwhsbcca

ITN food Corporationwwwitnfoodcorpcom

Jd development Groupwwwjddevelopmentca

layoff Protection Planwwwlayoffinsuranceca

Mobilicity Monster Mobile

napkin marketingwwwnapkinmarketingcom

New Start Computer Trainingwwwnewstarttrainingca

Nu Innovations Inc

Peter Ashman Conditioningwwwashman conditioningcom

Power of Success Incwwwpowerofsuccessca

Residence Inn by Marriott Markhamwwwmarriottcomyyzmh

Richardson GMPrgmpdigitalagentca webFrankOrtenciohome

Robert Half Canadawwwroberthalfca

Ronen Systems ltdwwwronensystemscom

SecuTrans Incwwwsecutransca

SEQ Securitywwwseqsecuritycom

Synergie Hunt Internationalwwwhuntca

The Mill Bar and Grillwwwthemillbarandgrillca

Unionville Appliance ltdwwwunionvilleappliancecom

Unionville Gelato Cowwwunionvillegelatocom

weboptywwwweboptycom

ZINGOVATIONwwwzingovationcom

wElCOME TO OUR NEwEST MEMBERSSEE THE ENTIRE lIST AT MARKHAMBOARdCOM

CorporateTitle sponsor

Breakfast networking series

Premier

THANK YOU TO OUR GENEROUS SPONSORS

Womenrsquos networking Title sponsor

Page 5: Fall Issue BENDING REALITY - Markham VOICE · A Virtual Care Community pg 10 2015 Fall Issue MARKHAM S EXCLUSIVE BUSINESS MAGAZINE BENDING REALITY DHAN BALACHAND S HEADSET CAN TAKE

The VOICE Fall 20155

Stronger Faster SmarterHRPA is proud to introduce the CHRL designation

The best leaders set the highest standards for themselves The Certifi ed Human Resources Leader designation is the new gold standard for HR leadership in companies across Canada

Certifi ed Human Resources Professional Leader and Executive The new gold standardwwwhrpacadesignations

The VOICE Fall 20156

BENDINGREALITYDHAN BALACHANDrsquoS HEADSET CAN TAKE YOU ANYWHERE

By Mary Teresa BittiPhotography by Dave Starrett

86The VOICE Fall 2015

The VOICE Fall 20157

BENDINGREALITYDHAN BALACHANDrsquoS HEADSET CAN TAKE YOU ANYWHERE

By Mary Teresa BittiPhotography by Dave Starrett

86The VOICE Fall 2015 9

The VOICE Fall 20157

Picture this yoursquore in your office in Markham on the phone with a client in Boston but yoursquore

both virtually telepresent on the beaches of Waikiki walking and talking through your next project Or yoursquore designing a new consumer product but before any physical prototype has been built yoursquore troubleshooting and enhancing the product by manipulating a lifelike virtual version floating in front of you Or maybe yoursquore enjoying some downtime but rather than staring at a screen and manipulating a controller the zombie apocalypse is happening in your living room

Thanks to Sulon Technologies and its soon-to-be released signature product the Cortex you will be able to do all of the above and more The spatially aware headsetrsquos patented intellectual property combines augmented and virtual reality technologies that can dynamically map any environment and transform it into a virtual open world that can be manipulated to suit the userrsquos purpose ldquoItrsquos always mapping your environment and redirecting your visual path by making you walk in different patterns This is called redirected walking and only our system can do itrdquo says Dhan Balachand founder and CEO of Sulon Technologies

Doing whatrsquos never been done before is at the core of Sulon Technologiesrsquo approach to innovation ldquoWe donrsquot want to build something thatrsquos never been built before We want to build something brand newrdquo says Balachand ldquoThere is nothing to compare the Cortex to We

built what many people said was 400 years away We built the impossible Itrsquos new disruptive and we want it in every personrsquos home around the worldrdquo

The Cortex is the result of a clear philosophy and objective to enhance the human experience For Balachand a lifelong inventor with a limitless imagination that means making things better for people by solving pain points

or creating new ways to enjoy life ldquoThe world is in a new techno-logical era and the possibilities for improvement are endless Augmented and virtual reality technology are the next game changers just as computers and mobile technology were before With Sulon Technologies I want to tailor products and innovations that are useful and solve for consumer needs and wants The

technologies wersquove incorporated in the Cortex are scalable and can be used in a wide range of appli-cations across industriesrdquo

After graduating from the University of Ottawa with a degree in electrical engineering Balachand initially imagined he would develop technology to change better or enhance procedures to help solve problems much faster in the

field of medicine Instead he brought that same focus to a high-tech renewable energy startup in Toronto He joined as engineer number five and helped create and commercialize several technologies for the renewable energy space ldquoThatrsquos where I got my training in how to take something from imagination to a practical useful and different consumer productrdquo

Balachand is quick to point out that he is a person who gets bored easily Having moved up the ranks from engineer number five to director of engineering he decided he could do more to better humanity It wasnrsquot long before daydreams about what it would be like to live in the worlds depicted in sci-fi and fantasy movies led to the idea of creating a spatially aware computing platform that could help users save lives improve productivity and live movie and gaming moments

In 2012 with guidance and early funding from Markham business accelerator ventureLAB he incorporated Sulon Technologies and made the move into the consumer electronics space to help people live surreal experiences ldquoI became obsessive about trying to create a dynamic holodeck something that could not only work in the real world but transform peoplersquos livesrdquo The more people told him it couldnrsquot be done the more determined he became

His efforts are already being recognized The Cortex was awarded Top Heads-Up Display at the 2015 Consumer Electronics Show by Tomrsquos Guide While the gaming opportunities have been quickly appreciated and will be used to kickstart the Cortexrsquos global launch in late 2015early 2016 Balachandrsquos vision for the Cortex extends beyond the gaming industry ldquoThis can be used to train soldiers facilitate remote medical diagnoses and surgeries help consumers visualize large purchases before making them Engineers can use it to virtualize the engines they are designing on their 2-D screens Now instead of

There is nothing to compare the Cortex to We built what many

people said was 400 years away We built the impossible Itrsquos new

disruptive and we want it in every personrsquos home around the world

When Dhan Balachand sat down with journalist Mary Bitti he candidly discussed his inspiration for launching Sulon Technologies and the endless possibilities of its signature product the Cortex But it became clear that there was a lot he couldnrsquot talk about marketing plans launch dates and the latest product specs remain shrouded in secrecy But this is no surprise As an emerging innovation company rivalling giants like Google Sulonrsquos mystery is a tactic of competitive survival And Balachandrsquos Cortex isnrsquot just next-level technology itrsquos a game-changer

The VOICE Fall 20158

The VOICE Fall 20158

spending millions of dollars to manufacture and then finding issues you can visualize the engine block in true scale walk alongside it and interact with it as if it was a real part The only thing the system canrsquot give you is the taste smell and touchrdquo

In fact Balachand and his team are already using the Cortex for their own engineering purposes Using the Cortex they designed eight months ago Sulon is virtually designing the version of the Cortex they are preparing to launch This next-generation Cortex is floating in the middle of their workspace as they make sure all the parts fit The team can even virtually wear it

Balachand also sees the potential for a dedicated application for firefighters

with the Cortex retrofitted onto helmets providing a real-time map of the physical space they will be entering so they know exactly what to expect ldquoThe Cortex sees up to 30 metres around you As the data is collected the firefighterrsquos position is wirelessly transmitted to colleagues outside so they can see whatrsquos happening and offer guidancerdquo says Balachand ldquoMicrophones will detect noise leading firefighters to people who may be trappedrdquo

Perhaps the biggest impact will come in the education space Cortex-wearing students could experience the classroom and a shared learning environment without being physically present A built-in audio system would further social

learning by allowing students to communicate with each other Balachand envisions school gymnasiums transformed into virtual museums zoos or time machines taking students to the dinosaur age ldquoThe Cortex means we can create the Magic School Bus experience for real The possibilities are endless The goal in the next five years is to make the Cortex a mainstream product We want it to become an everyday item for everyone on the planetrdquo

If the technology delivers on the potential Balachand

describes then the Cortex may in fact become as ubiquitous and essential to everyday living and working as smartphones and tablets are today The product wonrsquot be released until 2016 but when it does consumers will determine whether or not it is the next must-have technology

The Cortex means we can create the Magic School Bus experience for real

IT PAYS TO KNOWProfessional Development

Mark your calendar for payroll education

With more than 190 federal

and provincial regulations

and changes each year

staying payroll compliant

is one of the biggest

challenges employers face

Improve compliance and reduce the risk of audits and penalties with help from Professional Development seminars from Canadian Payroll Association (CPA)

CPA offers seminars for all levels from beginner to advanced On a variety of topics covering Learning Payroll Taxable Benefits Employment Standards Pensions and more Check our calendar for a seminar in your area

Learn more at payrollca

Call 416-487-3380 ext 118 or 1-800-387-4693 ext 118

Become a CPA member and get preferred rates on seminars Stay Current Stay Compliant

wwwpayrollca

Marty S CPM - CPA Member Ontario Region

The VOICE Fall 20159

Client _____________________________________________________ Docket ________________Media _____________________________________________________ Placement ____________Trim Size ______________________ Safety ____________________ Bleed ________________Colour ________________________ Publ Date _________________ Prod Date ____________

Tel 416-423-9825 E-mail dmaguiremaguiremarketingcom

Casio Canada Ltd CAS-PRO-2631-15Markham Board of Trade Magazine 3625 W x 975 H NA NA 4 colour 2015 Aug 6 2015

1 Mophiersquos Juice Pack H2PROWhile Mophiersquos latest generation iPhone 6 case isnrsquot the sleekest on the market itrsquos certainly the most hardcore and multi-functioning The

Juice Pack H2PRO contains a 2750 mAh battery providing your phone with 100 percent extra battery life Its integrated power button allows you to choose when to charge and for how long

And the H2PRO will certainly keep your device out of harmrsquos way With its IP-68 protection your phone can sustain complete continuous submersion in water (12 m for up to 30 min) Itrsquos also protected against vibrations shocks and drops meeting US Military Standard 810GCompatible with iPhone 6Available August 2015wwwmophiecom

2 MOSrsquos Reach GoImagine the convenience of having a full-strength power outlet in your backpack The Reach Go is close to being just that Itrsquos the first power bank that can charge a laptop at full speed (MOS boasts that it can charge your MacBook 2015 three times over) And its 15000 mAh battery

has a slim design that enables you to bring it everywhere

Because it uses new USB-C connectors the Reach Go can charge all of your devices (phone tablet and laptop) at the same time while also acting as a USB 3 hub This lets you charge and transfer data from one device to another simultaneouslyCompatible with all devices using USB-C Available October 2015wwwmosorganizercom

3 YOLKrsquos Solar PaperYOLKrsquos Solar Paper will appeal to the eco-friendly and the outdoor

adventurer Its Kickstarter campaign claims itrsquos the worldrsquos thinnest and lightest solar charger

On a sunny day the 5-watt solar panel charges a smart phone in just over two hours Its slim lightweight design means you can clip it onto just about anything while it charges And when itrsquos not in use the Solar Paper fits into a small notebook If yoursquore in need of a more powerful charger for a tablet laptop camera or any other USB-compatible device additional magnetic panels are available to upgrade your Solar Paper to 10 wattsCompatible with all devices using USBFirst shipments begin September 2015 wwwyolkstationcom

TECH GADGETS

Power UpJust about everyone is now reliant on multiple devices and 247 accessibility It comes as no surprise then that some of the exciting innovations available this fall seek to free you from that wall outlet and keep you moving

The VOICE Fall 201510

Made in Markham ForaHealthyMecom

hronic diseases are the leading cause of death and disability in this province Nearly 80 percent of

Ontarians over the age of 45 suffer from a chronic illness such as heart disease diabetes and arthritis and as the population ages the challenges involved in caring for this large and diverse population will grow ndash and so too will the economic burden on the health care system In Canada it is estimated that chronic conditions already account for approximately $90 billion annually in direct health care costs and lost productivity and that number is expected to increase

Courtney Cole knows the realities behind the statistics A business executive and entrepreneur with more than 20 yearsrsquo experience in diverse fields he has had first-hand insights into the way our health care system approaches the management of the chronically ill ldquoWith a background in health

By Sarah Sweet

A Virtual Care Community

C

A Unique World of Equipment Tools amp More

wwwprincessautocom

8200 WOODBINE AVENUE bull MARKHAM bull (905) 944-9696

The VOICE Fall 201511

care and technologyrdquo he says ldquoIrsquove had the opportunity to interact with patients and clinicians at hospitals within Ontario I saw opportunities and identified several gaps in terms of access to care and I saw how

patientsrsquo knowledge of chronic conditions and the decisions they make affect their quality of liferdquo Chronically ill patients and their caregivers confront a complex and intimidating set of circumstances they often see a variety of specialists going from one doctor to another while trying to manage multiple symptoms prescriptions and lifestyle changes

But studies show that informed patients with access to consistent and supportive care have better health outcomes and fewer readmissions Cole saw an opportunity to improve lives while reducing health care costs and in 2012 he founded ForaHealthyMecom

ForaHealthyMecom harnesses technology to enhance the care patients receive when theyrsquore not in a medical facility The resource which is most often prescribed by physicians is designed to support patients diagnosed with high-impact chronic conditions The web-based and mobile platform acts as a management and education hub patients can create calendars and tracking charts and access clinician-validated information about their illnesses ldquoPatients can empower themselves to give meaningful and accurate assessments of their treatment and where they are in their carerdquo Cole explains

The company has also recently expanded its virtual care capabilities adding a telemedicine component that enables secure video-based consultations between patient and physician ldquoWersquore giving clinicians more tools to reach and care for patients while theyrsquore away from hospitalrdquo Cole says ldquoMany patients live in remote locations and have issues with transportation and this way a clinician can schedule virtual follow-ups and be more efficientrdquo

The ForaHealthyMecom approach with its emphasis on informed patients and a virtual community of care has the potential to ease the pressures on the health

care system ldquoIt results in a lower cost for the health system in generalrdquo Cole says ldquoYou get a better use of cliniciansrsquo time in terms of engaging and educating patients efficiencies that can be realized through

the use of telemedicine and improved workflows when it comes to patient onboarding management and dischargerdquo

But its benefits to the health care system extend beyond cost savings and efficiencies Using aggregated and de-identified data ndash the confidentiality of patientsrsquo personal details is strictly maintained in accordance with the governmentrsquos privacy guidelines ndash ForaHealthyMecom supports research involving a variety of chronic conditions ldquoWe conduct research into health outcomes or public awareness of certain conditions in order to shape policy and investigate how to use knowledge

to improve outcomes for patientsrdquo Cole explains pointing to projects the company has undertaken on peripheral arterial disease and chronic kidney disease with partners at St Michaelrsquos Hospital and York Universityrsquos Faculty of Health

The company has already garnered support from government funding agencies such as the Ontario Centres of Excellence and the Natural Sciences and Engineering Research Council of Canada It has also been accepted into the Canadian Technology Accelerator Initiative run by the Canadian Trade Commissioner Service which provides innovative Canadian startups with support and resources to compete in US and global markets Cole himself was the recipient of ventureLABrsquos 2015 W Daniel Mothersill BUILD Award which honours exceptional entrepreneurs for accomplishments in the previous year

ForaHealthyMecom has primarily partnered with health care institutions in Ontario but Cole sees the potential for continued expansion ldquoThis is a knowledge-based industry that will drive economic growth within Markham the province and hopefully across the countryrdquo

A Virtual Care CommunityldquoPatients can empower themselves to give

meaningful and accurate assessments of their treatment and where they are in their carerdquo

The VOICE Fall 201512

DIGITAL DISRUPTIoN GAMe-CHAnGinG TeCHnOlOGYBusiness Reading and Professional Development

The MeshWhy the Future of Business Is sharingby Lisa GanskylTechnological and social advancements have shifted business practices and norms from formulaic models to unique complexities where consumers have more choices tools information and power Naming this ldquothe Meshrdquo trailblazing entrepreneur Lisa Gansky investigates the structures and developments of new business

dynamics demonstrating how organizations can build strong brands and communities for customers wanting to access rather than own goods Mesh businesses like ZipCar and Kickstarter use social media and analytics to provide their customers with what they need exactly when they need it Looking at large-scale patterns and real case studies of businesses and social enterprises The Mesh is an eye-opening guide to the newest wave of information-enabled commerce thatrsquos improving our communities and planet

Behind Every Good Decisionhow Anyone Can use Business Analytics to Turn Data into Profitable Insightby Piyanka Jain Puneet SharmaDive into business analytics with this step-by-step guide to optimizing your venture From increasing revenue and reducing costs to improving productsservices and finding creative solutions analytics are critical to success Discover the steps and strategies to making

informed decisions using just spreadsheet software the data you need and your brain Learn real-world examples and complete activities along the way creating a business question and plan finding the necessary data and examining the results to take action This ebook is a great complement to the monthly Market Research Workshops organized by the Markham Small Business Centre and Markham Public Library For more related workshops check out the MSBC and VentureLAB websites

Business growth starts with a conversation

When growing your business the most useful financial advice is industry specialized financial advice RBC is proud to be an active member of the Markham Board of Trade

reg trade Trademarks of Royal Bank of Canada RBC and Royal Bank are registered trademarks of Royal Bank of Canada 30060 (022015)

TM

To start a conversation today visit rbccombusiness

The VOICE Fall 201513

Business advisors with over 20 years of experience servicing various industries

and providing personal services in

Accounting amp Auditing bull Business Plans amp Start-Ups bull Estate amp Financial Planning

Taxation ndash Personal amp Corporate

Jack Eigenmacht CA CFP 9053059722 x 228

E jackeigenmachtcrackowercom

wwweigenmachtcrackowercom345 Renfrew Drive bull Suite 202

Markham Ontario L3R 9S9

Wersquore celebrating York Regionrsquos debut of the TAVES consumer electronics show Forward-thinking and eye-opening with a hint

of futuristic fiction these reads will inspire and inform anyone looking to leverage technology to transform their lives business or career

Boldhow to Go Big Achieve success and Impact the Worldby Peter H Diamandis and Steven Kotler Bold is a how-to guide for increasing capital and bettering lives with exponential technologies moonshot thinking and crowd-power Building on the New York Times bestseller Abundance Diamandis and Kotler divulge insights from their own high-risk ventures and review the

strategies of Elon Musk Jeff Bezos and more Business acceleration alternative funding models and brand development will especially appeal to early-stage entrepreneurs ndash though this motivational read will inspire innovators across the board Coverage of creative applications for disruptive technologies including robotics AI sensors and 3D printing may even prompt you to visit the 3D printers at Cornell Community Centre Library and start brainstorming If yoursquore hooked on Salim Ismailrsquos Exponential Organizations or saw Ismailrsquos talk at this yearrsquos Global Impact Competition yoursquoll love Bold

Makersby Cory DoctorowIn a world where conglomerates crash and multinationals implode innovation is integral to rescuing world and local economies Bankers VCs and investors scour the planet to finance high-tech micro-ventures in every neighbourhood Malls are rejuvenated and communities are rebuilt ndash but how long will it last Makers may be a work of fiction but is it far off from reality This edgy and exciting novel

forecasts a grassroots economics system for the technological era and chronicles the journey of its quirky creators The featured author for 2015rsquos One Book One Markham Cory Doctorow writes a gripping fictional account that shines light on poignant issues of intellectual property business law entrepreneurialism economics and alternative funding models For details on One Book One Markham including an open discussion with Cory Doctorow visit wwwmarkhampubliclibraryca

Amanda Kelly is the Business Community Librarian at the Markham Public Library Reach her at akellymarkhamlibraryonca or see the libraryrsquos website wwwmarkhampubliclibraryca

The VOICE Fall 201514

PERKS WoRKBuilding Office Culture

ost companies identify their people as their most valuable assets And in an era of global economies advancing technology and

constant connectivity relationships between companies and their employees have never been so complex As employees check emails in between bedtime stories employers are stepping up to address their wellness with strategies that go beyond traditional benefit plans We are in the age of the perk

Perks have always existed in workplace culture think Don Draperrsquos drink cart in Mad Men There is however an increasing variability in how extensively companies use perks Perks are ldquoextrasrdquo provided to employees in addition to salary and traditional health care benefits They take such forms as flexible working arrangements professional development opportunities and freebies Interactive offices are now home to everything from climbing walls to beer

fridges to daycares Perks allow companies to develop a culture that has a positive impact on the health and happiness of their employees

Markhamrsquos own Allstate Insurance Company of Canada has seen that impact firsthand having been named one of Aon Hewittrsquos Best Employers in Canada ndash based on employee feedback ndash for the last three years In addition to competitive salaries and benefits packages Allstate offers perks that include discounts on services and products

M

By Kathryn willms

The VOICE Fall 201515

112 Guestrooms (Standard King 2 Queen Beds or One Bedroom Suite)

14th Floor Penthouse TownePlace Lounge (includes hot breakfast)

State of the art spacious 2000 square feet fitness facility and pool

13000 square feet of function space perfect for meetings and social events

187 Guestrooms (Standard King 2 Queen Beds or One Bedroom Suite)

Bistro featuring Starbucksreg 24-Hour Market

State of the art spacious 2000 square feet fitness facility and pool

13000 square feet of function space perfect for meetings and social events

7095 WOODBINE AVENUE MARKHAM ON L3R 1A3wwwmarriottcomyyzxm | wwwmarriottcomyyzmt

905-752-0446 | 905-474-0444

VISIT US AT THE FIRST ldquoTWIN BRANDEDrdquoMARRIOTT HOTEL IN MARKHAM CANADA

such as fitness memberships event tickets and home and auto insurance The company also supports employee charitable initiatives

encourages career development (through tuition reimbursement cross-departmental opportunities and coaching programs) and recognizes employee contributions through bonuses and milestone awards The most popular and widely used perk is the formal work-from-home program

For large companies like Allstate perks are one of a number of tools used to engage and reward employees ldquoPerks can attract employees to your organizationrdquo says Adrianne Sullivan-Campeau the vice president of human resources at Allstate ldquobut in isolation they will not be enough to make them stay The proper mix of good benefits a strong corporate culture and our ability to create opportunities to keep employees engaged [is what] will attract and ultimately keep employeesrdquo

For smaller companies perks often play a more significant role in defining workplace culture and encouraging engagement

The Centre for Social Innovation (CSI) is a co-working space and community for social innovators and entrepreneurs CSI staff perks reflect a culture of networking collaboration and a focus on workndashlife balance As Director of Culture Adil Dhalla describes it CSI seeks

to ldquomake social change and have fun while doing itrdquo CSI staff start with four weeks of vacation per year They participate in many of

the activities they arrange for the community Recently this has included an annual free trip to New York to celebrate the anniversary of the CSI space there Staff meetings feature improv classes and games of Family Feud According to Dhalla these activities along with the chance to participate in updating organizational values encourage employeesrsquo ldquosense of co-ownershiprdquo

For companies like CSI and Allstate perks have their perks They show workers that they are valued and heard and encourage feedback between management and employees And while some perks cost money others produce savings Allowing employees to work from home for example often results in a reduction of overhead costs Most importantly satisfied employees tend to be more productive and loyal which benefits a companyrsquos bottom line

The most obvious downside to offering perks is that many do cost money which can burden smaller businesses For larger companies not all perks are appropriate to all jobs and the employees who miss out may feel resentful Perks can also be difficult to revoke a fact that Marissa Mayer at Yahoo found out when she rescinded the ability of employees to work from home

Perhaps the more important and complicated question concerns quantifying the importance of perks to potential employees particularly Millennials entering the workforce Jillian Masters in her final year of university points out that perks speak to a companyrsquos culture which is an important consideration for job seekers ldquoOur generation has an image of what we want in the workplacerdquo When asked about what that image is she thinks about it and then laughs ldquoGooglerdquo The internet behemoth is famous for its free food bocce courts and bowling alleys But Masters like most workers identifies the most valuable perk as the freedom and flexibility to decide when and where to work More people are taking that philosophy to the next level and quitting traditional workplaces to freelance and chase that elusive workndashlife balance For those who have stayed the biggest perk may not be a perk at all

ldquoWhenever we ask employees [hellip] what they value most about working for the companyrdquo says Sullivan-Campeau ldquothe top response is always lsquothe peoplersquordquo

Itrsquos a sentiment that employers big and small and their employees can get behind

ldquoWorking with people you like as we move away from hierarchical work structures itrsquos not even a perkrdquo says Masters ldquoitrsquos a fundamentalrdquo

Perhaps the more important and complicated question concerns quantifying the importance of perks to potential employees particularly

Millennials entering the workforce

Satisfied employees tend to be more productive

and loyal which benefits a companyrsquos bottom line

The VOICE Fall 201516

fall winter promotion

25 off all services

Focus on your greatest competitive advantage

Call us 6475344774Email us jwaltershrpreneurca

wwwHRPreneurca

EMPLOYEES

Over 30 years of HR Business ExperienceSAVE MONEY SAVE TIME INCREASE PRODUCTIVITY

Your Productivity is Our Business

p

25 OFF

The VOICE Fall 201517

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

Dealer Principal

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

What are some of the biggest challenges you face growing and managing your business Following a busy summer we talked to Jenny Vargas of Vargas Family Roofing amp Exteriors Inc and she had this honest experience to share

ldquoWe are struggling with finding and retaining employees with the work ethic vision

and passion needed to succeed in this business We want to be a great place to work while providing excellent quality workmanship

We pay our employees a high wage and treat them honestly and fairlyrdquo

And who canrsquot relate to this challenge Vargas Roofing is facing the same basic challenge that employers face daily ndash namely to attract develop and retain the right people to support business success Jennyrsquos comment drills down to the core of the issue What kind of culture are you creating in your organization You can put values and principles into a mission statement and hang it on the office wall but how do you get people to honour and follow those values in the course of your daily business

Certainly treating people honestly and fairly is a good start This develops trust between you and your people but to set yourself apart from other employers you need to do more According to The Carrot Principle a recent Gallup poll found that nearly two-thirds of employees received no praise or recognition in the workplace in the past year (Gostick and Elton 53)

People are yearning for recognition Itrsquos meaningful to be a part of something where your talents commitment and hard work are recognized fairly and consistently And recognition is one of the easiest and most important ways to retain talent with the added benefit of accelerating performance But in order to be effective recognition needs to be specific meaningful and fair

A simple pat on the back is meaningless and easy to write off as favouritism until directly tied to a specific accomplishment or result Of course withholding recognition or being inconsistent alienates your all-stars and reinforces the mediocre behaviour of average and poor performers In a healthy culture you have lots of successes to celebrate So how do you recognize your staff ldquofairlyrdquo to give meaning to the work they do

Simple Sit down with your team and identify the top one two or three behaviours or results that drive your business success and agree to recognize achievements associated with them Then track measure and recognize the attainment of success

Recognition doesnrsquot need to be complicated It can range from a simple coffee card to a grand prize a night out to an employee-of-the-month award You can highlight one rock star or you can make it a friendly first- second- and third-place prize competition to recognize various levels of achievement for a set of goals Make it a game Make it fun Make it meaningful

Effectively recognizing your employees will not only help you keep good people it will help you develop them to support your business success Your employees will thank you And so will your customers

Expert Advice for Your Business

Keeping Good People

By Chris Collucci Empowerment Leaders

The VOICE Fall 201518

For over 60 years Allstate has provided home and auto insurance to Canadians Wersquore committed to serving the Markham community ndash home of our head office and where many of our employees reside

Terms and conditions apply Trademark owned by Allstate Insurance Company used under licence by Allstate Insurance Company of Canada copy2015 Allstate Insurance Company of Canada

Markham East Agency72 Copper Creek Drive Unit 109905-209-8278

Markham Markville Agency 4997 Highway 7 East Unit 9 905-947-9209

Contact your local Allstate agency for a quote

Markham Board of Trade members ndash take advantage of preferred group rates through the Good Hands Group Insurancereg program

Keeping Markham Residents in Good Handsreg

By Katherine Cummings

once worked for a company that was active on an entire range of popular social media accounts While I applauded their audacity and excitement to make

their mark in the digital sphere this impacted their strategy negatively and ultimately made for a bad return

We were so busy trying to do it all that we were spread too thin As a result our showing on each platform was lacklustre and did not reflect our efforts

Companies may feel the need to cover all the bases which is fine if theyrsquore looking to build a mogul and have the same presence as Google For many brands this is not the right solution Instead it is best to zero in on a couple platforms and herersquos why

1 It strengthens your communityA strong community and increased ROI are the two ultimate goals of social media

If your community manager is able to focus on a select number of platforms they will create better content and ultimately be present more frequently Heightened response times and a 247 presence will create a feeling of reciprocated loyalty The more you can gain a communityrsquos trust the greater the likelihood of lifelong customers and brand advocates

2 It highlights your strengthsCertain products just work better on certain platforms Chances are if yoursquove mastered ways to market your product or service in a traditional way your expertise will be highlighted if you choose the right platform This is why Starbucks excels on Instagram ndash its products are designed to have just the right photographic composition to please its fan base Ultimately this leads to better community engagement and loyalty

3 It gets the message out to the right customer baseThe different platforms have their own strengths and weaknesses They appeal to different age groups genders areas of the world mindsets and behaviours Each platform has its own unique audience and you will find it is well worth the exploration

In a world where entrepreneurialism is growing rapidly it is easy to recommend that one jump into the deep end with digital Yet you will find that narrowing your social media platforms will prove your worth faster and greater than you would ever expect

We will explore the top four platforms in editions to come to help you plan the best strategy for an increased return

I

Donrsquot Do it All Expand Your Reach by Limiting Your Channels

The VOICE Fall 201519

BUilDinG COMMOn GROUnD Public Spaces for Growth

Discover What Makes Town Centre Montessori Private Schools Unique

Pre-School to Grade 1 905-474-3434Grade 2 to Grade 12 and University Prep 905-470-1200

TCMPScom

An International Baccalaureate (IB) Candidate School

114 Anderson Avenue Suite 7C Markham ON L6E 1A5

Servicing all your accounting

and tax needsbull Bookkeeping Services

bull Income Tax Preparation amp Planning

bull HSTGST

bull Payroll Services

bull Manual or Computerized

Tel 905-471-7979 Email infojpaccountingtaxcomwwwjpaccountingtaxcom

By Amanda R Kelly

ublic spaces are the cornerstones of a healthy and prosperous community Historically designed to foster commerce and fuel democracy the

greatest impact of these spaces comes from diverse people and perspectives intermingling

How does this spur growth in our city In the 2012 report Placemaking and the Future of Cities the United Nations examined how public spaces ldquofacilitate social capital economic development and community revitalizationrdquo (1) Their Project for Public Spaces focuses on the impact of these spaces at a local level ndash from increasing property values and jump-starting entrepreneurialism to decreasing crime rates and boosting civic engagement

Perhaps the most familiar of all public spaces are roadways Today they are used mostly for vehicles but the UN report highlights that when streets are ldquoplanned for

people meaning they are not completely auto-centric [they] add to the social cohesion of communities by ensuring human interaction and providing safe public spaces that promote cultural expressionrdquo (7) This in turn sparks innovative thinking and community identity

So how can a streetrsquos use be diversified Street festivals are clear examples such as this summerrsquos GlobalFest and the Markham Village and Unionville Festivals as well as local markets On a daily basis though streets can still attract visitors while remaining open for traffic

Pedestrian activities can include athletic endeavours like jogging or dog walking commercial pursuits like window shopping or visiting food stands cultural explorations like viewing public art and even pop-up destination quests to bistro patios and sidewalk sales The sleek new transit stops like at Warden and Highway 7 are great

examples of multipurpose hubs facilitating access to transportation while enabling residents to mingle

Changes in the use of Markhamrsquos public spaces will become increasingly apparent as housing density rises family picnics friendly sports games school studies and work meetings will continue moving from private residences to common ground such as parks and libraries Internationally many cities have leveraged this efficiency by investing in their public spaces Manhattan is 33 percent public space (including streets) while Toronto is 11 percent Markham has a celebrated history of developing public spaces As our city expands it will be exciting for all residents to see and participate in the growth and evolution of our public spaces

The UNrsquos Project for Public Spaces is at wwwppsorg

P

The VOICE Fall 201520

7676 Woodbine Ave Unit 10 Markham ON Canada L3R 2N2

905-940-2378

Ten Reasons to Fall in Love with Windows 10

indows 10 has arrived and Microsoftrsquos newest version of the worldrsquos most popular

operating system is earning millions of smiles from critics gamers and business folk Here are some of the highlights

1 Tested by millions of usersThe Windows Insider Program gave users a chance to see and shape the operating system from its earliest stages and by the official launch of Windows 10 four million people were already using the new system This direct collaboration between Microsoft developers and the Windows community was indispensable in shaping the newest version of the operating system

2 Quick learning curveIf yoursquore one of 15 billion Windows users worldwide you already know how to use Windows 10 The start menu is back now streamlined for better usability and highly customizable to suit your taste You can pin apps and favourites to this new start menu allowing you to access the stuff you care about most via live tiles

3 State-of-the-art securityWindows 10 addresses modern security concerns with advancements that protect your identity and data from cyberthreats Windows Hello moves past traditional passwords to secure all your devices (PCs tablets phones) with biometrics

W

The VOICE Fall 201521

Device Guard vets your applications to ensure theyrsquore safe to use And Passport allows you to authenticate applications websites and networks for added security

4 Better browsingWindows 10 introduces Microsoft Edge a new web browser that integrates Cortana to provide voice control more personalized search and instant access to key actions You can write or type notes directly on webpages store them and share them easily Therersquos even a new reading mode that strips unnecessary formatting from pages for better online reading

5 Smarter snappingWindows 10 allows you to snap up to four apps in place and see all open tasks in a single view You can resize windows swiftly manage multiple monitors easily and create virtual desktops to maximize screen space or to group things by project

6 Device friendlyWindows 10 is a device-responsive operating system With Windows Continuum apps work in all modes

and on all Windows 10 devices including 2-in-1s Users can touch type or write depending on their task or preference Plus new Windows phones with Continuum can be connected to a monitor mouse and keyboard to work like PCs

7 Great apps includedA number of productivity-boosting apps come standard with Windows 10 OneNote Alarms amp Clocks Calculator Mail Calendar Camera Maps Music Photos Video Voice Recorder and Windows Store These apps use OneDrive to store and sync your info across Windows 10 devices so you can access your files and preferences from just about anywhere

8 Windows StoreYou can shop for apps games music movies and TV shows from Windows Store and all purchases are certified for security and are compatible with Windows 10 PCs phones and tablets For businesses Windows Store allows IT administrators to browse the app catalogue buy apps in bulk and manage licences using an organization-controlled identity

9 Itrsquos freeIf yoursquore running Windows 7 or 81 on a device yoursquore probably eligible to upgrade that device to Windows 10 for free The Enterprise editions are excluded unless you have Software Assurance You will have one year to receive your free upgrade to Windows 10

10 Xbox on Windows 10All work and no play makes for a dull user so if yoursquore inclined to game after hours yoursquoll be overjoyed to hear that Xbox on Windows 10 brings the Xbox Live gaming network to Windows 10 PCs and tablets The integrated Xbox app allows you to play games with friends on your PC streamed directly from your Xbox One console to your Windows 10 tablet or PC

To find out more about Windows 10 check out the following links

Windows 10 FAQ wwwmicrosoftcomen-cawindowswindows-10-faq

Windows 10 free upgrade offer wwwmicrosoftcomen-cawindowswindows-10-upgrade

Sue Borden is the SMB Customer Marketing Lead at Microsoft Canada

416-510-0015 Marlin Travel Don Mills 217-170 The Donway West

Don Mills ON M3C 2G3

Specializing in Adventure Travel amp Unique Destinations

Adventure

Travel

Unique Destinations

Beyond Destinationsreg

wwwmarlintravelcaDon-Mills-Donway

Marlin Travel Don Mills has over 50 years of adventure travel experience Between our experienced Travel Professionals we have visited over 60 countries and 7 continents Whether its Manchu Picchu Antarctica or The Rock of Gibraltar our Travel Professionals will help plan your prefect adventure

ADDED BONUS Bring in a copy of this ad and receive 25 Bonus AIR MILESreg reward miles by simply visiting our branch

Receive 25 reward miles on presentation of this ad No purchase is required Oer is valid for the recipient only and is not transferable Oer must be redeemed by Marlin Travel Don Mills by June 1 2015 Limit one (1) oer per collector Some conditions apply Ask your Marlin Travel Don Mills travel profesional for complete details Base reward mile oer is 1$35 on vacation packages cruise fares and other flights Not applicable on scheduled airline or rail tickets hotel and car reservations paid locally service fees non-commissionable items foreign exchange and insurance Other conditions may apply regTrademarks of AIR MILES International Trading BV Used under license by LoyaltyOne Inc and Transat Distribution Canada Inc Marlin Travel is a division of Transat Distribution Canada Inc ON Reg 50015084 Head Oce 191 The West Mall Suite 700 Etobicoke ON M9C 5K8

HOW DO I SAVE $184000IN TAXES WHEN I SELL MY BUSINESS

THE LIFETIME CAPITAL GAINS EXEMPTIONYou may have heard of the exemption but when an offer to purchase your business is made are you properly structured to be eligible for the exemption The partners of Kreston GTA can help We are an experienced firm of Chartered Professional Accountants that advise businesses throughout their life cycle Whether you need to structure your business for sale or just need help setting up your business we are there to provide strategic support

Contact Spence Walker to set up a consultation

krestongtacom | 9054745593 | 8953 Woodbine Avenue Markham OntarioA member of Kreston International | A global network of independent accounting firms

The VOICE Fall 201522

R

neW UniOnVille HOMe SOCieTY2014 Business Excellence Accessibility Award WinnerBy Jillian Masters

their mission statement the New Unionville Home Society (UHS) emphasizes that long-

term care is not just about providing a needed service to the community but to each individual UHS strives to promote wellness and independence and ultimately improve quality of life for every client It is about aging well and living better

Living better means having access to quality facilities and compassionate care but also ensuring that innovative developments in healthcare technology are accessible to all UHSrsquos President and Chief Executive Officer Debra Cooper Burger believes that ldquoto meet the needs of an aging population we are compelled to look for

transformational changes in service options and service deliveryrdquo As such UHS does not simply promote accessibility but poises itself at the forefront It aims to be a model practice in long-term care a commitment evident in its ongoing partnership with Markham-based startup Engage Biomechanics

UHS consulted on testing protocols for a new Engage product which allows wireless real-time monitoring of mobility-impaired residents in order to improve internal turn management processes and considerably reduce the risk of pressure ulcer development UHS is one of two facilities in Ontario participating in the applied research and testing program on this device exemplifying how UHS is involved in research to improve healthy aging in residential facilities

UHS has been providing services to seniors for forty-five years and Cooper Burger believes that engagement with emerging technologies is essential ldquoInnovation is key to successrdquo she says simply ldquoWe are promoting a culture of continuous quality improvement through creative partnerships such as Engage Biomechanics York University

and MARS Innovation to name a fewrdquo Cooper Burger emphasizes UHSrsquos ongoing commitment to embracing new opportunities and advancing learning and accessibility It is this commitment that allows UHS to achieve its ultimate goal ldquoIt will help us enhance the experience of agingrdquo she tells me ldquoone person at a timerdquo

In

(From left) Mayor Frank Scarpitti Debra Cooper Burger President and Chief Executive Officer Unionville Home Society Michael Bakewell Chief Operations Officer Unionville Home Society

The VOICE Fall 201523

WOMENrsquoS NETWORKING LUNCHEON

Sponsored by

WEDNESDAY OCTOBER 28 2015 11 AM - 2 PMAngus Glen Golf Club 10080 Kennedy Rd (north of Major Mackenzie)

BOUTIQUE VENDORS NETWORKING GIVEAWAYS

RESERVE YOUR SEATS TODAYMARKHAM BOARD OF TRADE MEMBERS $50 + HST

NON-MEMBERS $65 + HSTCORPORATE TABLES AVAILABLE

PRE-REGISTRATION MARKHAMBOARDCOM or 905-474-0730 x 3025

SPECIAL GUEST SPEAKERMARY E CAWFIELDDIRECTOR CLIENT CAREDEERFIELDS CLINIC

ldquoITrsquoS TIME TO PUT A BLOWTORCH TO OLD BELIEF SYSTEMS THAT NO LONGER SERVE USrdquo

FOLLOW US MBTWNET

Smart Strategies for Creating a Charitable Legacy

anadians believe strongly in giving back to communities causes and organizations that are important to them For many Canadians philanthropy has become an increasingly important part of overall financial planning Whatrsquos more

Canadians are looking for ways to ldquodo good while doing wellrdquo when investing their money

When it comes to charitable giving you have a number of options that can help you achieve your philanthropic goals while at the same time provide you with some tax relief

Donating securities The federal government has introduced several tax incentives in recent years to encourage charitable giving For example if you donate publicly listed securities directly to qualified charities rather than first selling stocks and then donating the proceeds you will not be charged capital gains tax This means that you not only receive a tax break but you also receive a donation receipt equal to the fair market value of the donated security

Charitable foundations Another tax-effective charitable giving strategy is setting up your own charitable foundation A private foundation gives you a high level of control and flexibility with respect to charitable giving and you can make donations to your own foundation and still receive a donation tax receipt like any other donation However to maintain its charitable status your foundation must meet its annual disbursement quota which means that 35 of the average value of the foundationrsquos assets that are not used directly in charitable activities or administration must be spent on charitable activities or on gifts to qualified donees A private foundation also involves certain costs and administrative requirements

An alternative to setting up a private foundation is making tax-deductible donations to a public foundation Public foundations are similar to private foundations in many respects but they involve less cost and administration Although you would not have outright control you could still recommend to the public foundationrsquos directors which charities receive grants And similar to private foundations in-kind donations of publicly listed securities to a public foundation are eligible for the zero capital gains inclusion rate

Gifting life insuranceDepending on your age and needs there are other creative charitable giving strategies Gifting your life insurance can reduce taxes and significantly increase your charitable contribution after death to your favourite charity

This article is supplied by Sunil Heda CPA an Investment amp Wealth Advisor with RBC Dominion Securities Inc (MemberndashCanadian Investor Protection Fund) This article is for information purposes only Please consult with a professional advisor before taking any action based on information in this article Sunil Heda can be reached by phone at 416-571-0369 or by email at sunilhedarbccom

C

MBT SaluteS Small BuSineSS

The VOICE Fall 201524

11 Allstate Parkway Suite 206Markham Ontario L3R 9T8

Tel 9054158800 Fax 9054158875Tol Free 18884158802

Healthy pets make happy homes Open 7 days a week

Dr P Brar and Dr B Yogi

5970 - 16th Avenue - Unit 104

Markham ON L3P 7R1

Tel 9055547210 bull Fax 9055547214

www16aveanimalhospitalcom

Mon-Fri 800am ndash 600pm Sat-Sun 1000am ndash 500pm

9056420054canmarkcommunicationscom

MBT SaluteS Small BuSineSS

The VOICE Fall 201525

Member-Canadian Investor Protection Fund

Sunil Heda cpa Investment Advisor RBC Dominion Securities

416-571-0369 | sunilhedarbccom | wwwrbcdscomsunilheda

Hugo Pacific Commercial Centre 3601 Hwy 7 E Hsbc Tower 10th Floor

suite 1005 Markham L3r 0M3

905-305-7800

MARKHAM SHOWCASEPRESENTED BY ENTERTAINMENT MARKHAM

VENDOR SPACE IS LIMITEDRESERVE TODAY

905-474-0730 ext 3019

ENTERTAINMENT

MARKHAM20152015

FOR MORE INFORMATION VISIT MARKHAMBOARDCOM

FREE ADMISSIONTUESDAY OCTOBER 20

5 - 7 PMYORK DOWNS GOLF amp COUNTRY CLUB

4134 -16TH AVE

FEATURING VENDORS NETWORKING GIVEAWAYS

PSYCHOLOGYPHYSIOTHERAPY

SPEECH THERAPYOCCUPATIONAL THERAPY

BEHAVIOUR CONSULTATIONDIETITIAN SERVICES

MUSIC THERAPMUSIC THERAPYSOCIAL WORK

www1to1therapycom9057871900

The VOICE Fall 201526

9204865 Canada Inc OA Scott Executive Services

Ameoba Sionwwwameobasioncom

Apricot amp Herbs Catering Incwwwapricotandherbscom

Aroma Expresso Bar Markville Mallwwwaromaca

Boundless Productions ltdwwwboundless productionsca

Bulls-Eye Specialty Ads Incwwwbullseyeuniformcom

Caffe demetre franchising Corporation

CHES Visual design Incwwwchesvisualcom wwwtorontonotecom

Chooi law llPwwwchooi-lawcom

CTBC Bank Corp (CANAdA)wwwctbcbankca

drake Internationalwwwcadrakeintlcom

Elite Office Staff Incwwweliteofficestaffcom

Georgersquos Coffee Cowwwgeorgescoffeeca

GlP worldwide Expedition Travel and Tourswwwglpworldwidecom

Happy life wealth Management Incwwwhappylifewealthca

HSBC Bank Canadawwwhsbcca

ITN food Corporationwwwitnfoodcorpcom

Jd development Groupwwwjddevelopmentca

layoff Protection Planwwwlayoffinsuranceca

Mobilicity Monster Mobile

napkin marketingwwwnapkinmarketingcom

New Start Computer Trainingwwwnewstarttrainingca

Nu Innovations Inc

Peter Ashman Conditioningwwwashman conditioningcom

Power of Success Incwwwpowerofsuccessca

Residence Inn by Marriott Markhamwwwmarriottcomyyzmh

Richardson GMPrgmpdigitalagentca webFrankOrtenciohome

Robert Half Canadawwwroberthalfca

Ronen Systems ltdwwwronensystemscom

SecuTrans Incwwwsecutransca

SEQ Securitywwwseqsecuritycom

Synergie Hunt Internationalwwwhuntca

The Mill Bar and Grillwwwthemillbarandgrillca

Unionville Appliance ltdwwwunionvilleappliancecom

Unionville Gelato Cowwwunionvillegelatocom

weboptywwwweboptycom

ZINGOVATIONwwwzingovationcom

wElCOME TO OUR NEwEST MEMBERSSEE THE ENTIRE lIST AT MARKHAMBOARdCOM

CorporateTitle sponsor

Breakfast networking series

Premier

THANK YOU TO OUR GENEROUS SPONSORS

Womenrsquos networking Title sponsor

Page 6: Fall Issue BENDING REALITY - Markham VOICE · A Virtual Care Community pg 10 2015 Fall Issue MARKHAM S EXCLUSIVE BUSINESS MAGAZINE BENDING REALITY DHAN BALACHAND S HEADSET CAN TAKE

The VOICE Fall 20156

BENDINGREALITYDHAN BALACHANDrsquoS HEADSET CAN TAKE YOU ANYWHERE

By Mary Teresa BittiPhotography by Dave Starrett

86The VOICE Fall 2015

The VOICE Fall 20157

BENDINGREALITYDHAN BALACHANDrsquoS HEADSET CAN TAKE YOU ANYWHERE

By Mary Teresa BittiPhotography by Dave Starrett

86The VOICE Fall 2015 9

The VOICE Fall 20157

Picture this yoursquore in your office in Markham on the phone with a client in Boston but yoursquore

both virtually telepresent on the beaches of Waikiki walking and talking through your next project Or yoursquore designing a new consumer product but before any physical prototype has been built yoursquore troubleshooting and enhancing the product by manipulating a lifelike virtual version floating in front of you Or maybe yoursquore enjoying some downtime but rather than staring at a screen and manipulating a controller the zombie apocalypse is happening in your living room

Thanks to Sulon Technologies and its soon-to-be released signature product the Cortex you will be able to do all of the above and more The spatially aware headsetrsquos patented intellectual property combines augmented and virtual reality technologies that can dynamically map any environment and transform it into a virtual open world that can be manipulated to suit the userrsquos purpose ldquoItrsquos always mapping your environment and redirecting your visual path by making you walk in different patterns This is called redirected walking and only our system can do itrdquo says Dhan Balachand founder and CEO of Sulon Technologies

Doing whatrsquos never been done before is at the core of Sulon Technologiesrsquo approach to innovation ldquoWe donrsquot want to build something thatrsquos never been built before We want to build something brand newrdquo says Balachand ldquoThere is nothing to compare the Cortex to We

built what many people said was 400 years away We built the impossible Itrsquos new disruptive and we want it in every personrsquos home around the worldrdquo

The Cortex is the result of a clear philosophy and objective to enhance the human experience For Balachand a lifelong inventor with a limitless imagination that means making things better for people by solving pain points

or creating new ways to enjoy life ldquoThe world is in a new techno-logical era and the possibilities for improvement are endless Augmented and virtual reality technology are the next game changers just as computers and mobile technology were before With Sulon Technologies I want to tailor products and innovations that are useful and solve for consumer needs and wants The

technologies wersquove incorporated in the Cortex are scalable and can be used in a wide range of appli-cations across industriesrdquo

After graduating from the University of Ottawa with a degree in electrical engineering Balachand initially imagined he would develop technology to change better or enhance procedures to help solve problems much faster in the

field of medicine Instead he brought that same focus to a high-tech renewable energy startup in Toronto He joined as engineer number five and helped create and commercialize several technologies for the renewable energy space ldquoThatrsquos where I got my training in how to take something from imagination to a practical useful and different consumer productrdquo

Balachand is quick to point out that he is a person who gets bored easily Having moved up the ranks from engineer number five to director of engineering he decided he could do more to better humanity It wasnrsquot long before daydreams about what it would be like to live in the worlds depicted in sci-fi and fantasy movies led to the idea of creating a spatially aware computing platform that could help users save lives improve productivity and live movie and gaming moments

In 2012 with guidance and early funding from Markham business accelerator ventureLAB he incorporated Sulon Technologies and made the move into the consumer electronics space to help people live surreal experiences ldquoI became obsessive about trying to create a dynamic holodeck something that could not only work in the real world but transform peoplersquos livesrdquo The more people told him it couldnrsquot be done the more determined he became

His efforts are already being recognized The Cortex was awarded Top Heads-Up Display at the 2015 Consumer Electronics Show by Tomrsquos Guide While the gaming opportunities have been quickly appreciated and will be used to kickstart the Cortexrsquos global launch in late 2015early 2016 Balachandrsquos vision for the Cortex extends beyond the gaming industry ldquoThis can be used to train soldiers facilitate remote medical diagnoses and surgeries help consumers visualize large purchases before making them Engineers can use it to virtualize the engines they are designing on their 2-D screens Now instead of

There is nothing to compare the Cortex to We built what many

people said was 400 years away We built the impossible Itrsquos new

disruptive and we want it in every personrsquos home around the world

When Dhan Balachand sat down with journalist Mary Bitti he candidly discussed his inspiration for launching Sulon Technologies and the endless possibilities of its signature product the Cortex But it became clear that there was a lot he couldnrsquot talk about marketing plans launch dates and the latest product specs remain shrouded in secrecy But this is no surprise As an emerging innovation company rivalling giants like Google Sulonrsquos mystery is a tactic of competitive survival And Balachandrsquos Cortex isnrsquot just next-level technology itrsquos a game-changer

The VOICE Fall 20158

The VOICE Fall 20158

spending millions of dollars to manufacture and then finding issues you can visualize the engine block in true scale walk alongside it and interact with it as if it was a real part The only thing the system canrsquot give you is the taste smell and touchrdquo

In fact Balachand and his team are already using the Cortex for their own engineering purposes Using the Cortex they designed eight months ago Sulon is virtually designing the version of the Cortex they are preparing to launch This next-generation Cortex is floating in the middle of their workspace as they make sure all the parts fit The team can even virtually wear it

Balachand also sees the potential for a dedicated application for firefighters

with the Cortex retrofitted onto helmets providing a real-time map of the physical space they will be entering so they know exactly what to expect ldquoThe Cortex sees up to 30 metres around you As the data is collected the firefighterrsquos position is wirelessly transmitted to colleagues outside so they can see whatrsquos happening and offer guidancerdquo says Balachand ldquoMicrophones will detect noise leading firefighters to people who may be trappedrdquo

Perhaps the biggest impact will come in the education space Cortex-wearing students could experience the classroom and a shared learning environment without being physically present A built-in audio system would further social

learning by allowing students to communicate with each other Balachand envisions school gymnasiums transformed into virtual museums zoos or time machines taking students to the dinosaur age ldquoThe Cortex means we can create the Magic School Bus experience for real The possibilities are endless The goal in the next five years is to make the Cortex a mainstream product We want it to become an everyday item for everyone on the planetrdquo

If the technology delivers on the potential Balachand

describes then the Cortex may in fact become as ubiquitous and essential to everyday living and working as smartphones and tablets are today The product wonrsquot be released until 2016 but when it does consumers will determine whether or not it is the next must-have technology

The Cortex means we can create the Magic School Bus experience for real

IT PAYS TO KNOWProfessional Development

Mark your calendar for payroll education

With more than 190 federal

and provincial regulations

and changes each year

staying payroll compliant

is one of the biggest

challenges employers face

Improve compliance and reduce the risk of audits and penalties with help from Professional Development seminars from Canadian Payroll Association (CPA)

CPA offers seminars for all levels from beginner to advanced On a variety of topics covering Learning Payroll Taxable Benefits Employment Standards Pensions and more Check our calendar for a seminar in your area

Learn more at payrollca

Call 416-487-3380 ext 118 or 1-800-387-4693 ext 118

Become a CPA member and get preferred rates on seminars Stay Current Stay Compliant

wwwpayrollca

Marty S CPM - CPA Member Ontario Region

The VOICE Fall 20159

Client _____________________________________________________ Docket ________________Media _____________________________________________________ Placement ____________Trim Size ______________________ Safety ____________________ Bleed ________________Colour ________________________ Publ Date _________________ Prod Date ____________

Tel 416-423-9825 E-mail dmaguiremaguiremarketingcom

Casio Canada Ltd CAS-PRO-2631-15Markham Board of Trade Magazine 3625 W x 975 H NA NA 4 colour 2015 Aug 6 2015

1 Mophiersquos Juice Pack H2PROWhile Mophiersquos latest generation iPhone 6 case isnrsquot the sleekest on the market itrsquos certainly the most hardcore and multi-functioning The

Juice Pack H2PRO contains a 2750 mAh battery providing your phone with 100 percent extra battery life Its integrated power button allows you to choose when to charge and for how long

And the H2PRO will certainly keep your device out of harmrsquos way With its IP-68 protection your phone can sustain complete continuous submersion in water (12 m for up to 30 min) Itrsquos also protected against vibrations shocks and drops meeting US Military Standard 810GCompatible with iPhone 6Available August 2015wwwmophiecom

2 MOSrsquos Reach GoImagine the convenience of having a full-strength power outlet in your backpack The Reach Go is close to being just that Itrsquos the first power bank that can charge a laptop at full speed (MOS boasts that it can charge your MacBook 2015 three times over) And its 15000 mAh battery

has a slim design that enables you to bring it everywhere

Because it uses new USB-C connectors the Reach Go can charge all of your devices (phone tablet and laptop) at the same time while also acting as a USB 3 hub This lets you charge and transfer data from one device to another simultaneouslyCompatible with all devices using USB-C Available October 2015wwwmosorganizercom

3 YOLKrsquos Solar PaperYOLKrsquos Solar Paper will appeal to the eco-friendly and the outdoor

adventurer Its Kickstarter campaign claims itrsquos the worldrsquos thinnest and lightest solar charger

On a sunny day the 5-watt solar panel charges a smart phone in just over two hours Its slim lightweight design means you can clip it onto just about anything while it charges And when itrsquos not in use the Solar Paper fits into a small notebook If yoursquore in need of a more powerful charger for a tablet laptop camera or any other USB-compatible device additional magnetic panels are available to upgrade your Solar Paper to 10 wattsCompatible with all devices using USBFirst shipments begin September 2015 wwwyolkstationcom

TECH GADGETS

Power UpJust about everyone is now reliant on multiple devices and 247 accessibility It comes as no surprise then that some of the exciting innovations available this fall seek to free you from that wall outlet and keep you moving

The VOICE Fall 201510

Made in Markham ForaHealthyMecom

hronic diseases are the leading cause of death and disability in this province Nearly 80 percent of

Ontarians over the age of 45 suffer from a chronic illness such as heart disease diabetes and arthritis and as the population ages the challenges involved in caring for this large and diverse population will grow ndash and so too will the economic burden on the health care system In Canada it is estimated that chronic conditions already account for approximately $90 billion annually in direct health care costs and lost productivity and that number is expected to increase

Courtney Cole knows the realities behind the statistics A business executive and entrepreneur with more than 20 yearsrsquo experience in diverse fields he has had first-hand insights into the way our health care system approaches the management of the chronically ill ldquoWith a background in health

By Sarah Sweet

A Virtual Care Community

C

A Unique World of Equipment Tools amp More

wwwprincessautocom

8200 WOODBINE AVENUE bull MARKHAM bull (905) 944-9696

The VOICE Fall 201511

care and technologyrdquo he says ldquoIrsquove had the opportunity to interact with patients and clinicians at hospitals within Ontario I saw opportunities and identified several gaps in terms of access to care and I saw how

patientsrsquo knowledge of chronic conditions and the decisions they make affect their quality of liferdquo Chronically ill patients and their caregivers confront a complex and intimidating set of circumstances they often see a variety of specialists going from one doctor to another while trying to manage multiple symptoms prescriptions and lifestyle changes

But studies show that informed patients with access to consistent and supportive care have better health outcomes and fewer readmissions Cole saw an opportunity to improve lives while reducing health care costs and in 2012 he founded ForaHealthyMecom

ForaHealthyMecom harnesses technology to enhance the care patients receive when theyrsquore not in a medical facility The resource which is most often prescribed by physicians is designed to support patients diagnosed with high-impact chronic conditions The web-based and mobile platform acts as a management and education hub patients can create calendars and tracking charts and access clinician-validated information about their illnesses ldquoPatients can empower themselves to give meaningful and accurate assessments of their treatment and where they are in their carerdquo Cole explains

The company has also recently expanded its virtual care capabilities adding a telemedicine component that enables secure video-based consultations between patient and physician ldquoWersquore giving clinicians more tools to reach and care for patients while theyrsquore away from hospitalrdquo Cole says ldquoMany patients live in remote locations and have issues with transportation and this way a clinician can schedule virtual follow-ups and be more efficientrdquo

The ForaHealthyMecom approach with its emphasis on informed patients and a virtual community of care has the potential to ease the pressures on the health

care system ldquoIt results in a lower cost for the health system in generalrdquo Cole says ldquoYou get a better use of cliniciansrsquo time in terms of engaging and educating patients efficiencies that can be realized through

the use of telemedicine and improved workflows when it comes to patient onboarding management and dischargerdquo

But its benefits to the health care system extend beyond cost savings and efficiencies Using aggregated and de-identified data ndash the confidentiality of patientsrsquo personal details is strictly maintained in accordance with the governmentrsquos privacy guidelines ndash ForaHealthyMecom supports research involving a variety of chronic conditions ldquoWe conduct research into health outcomes or public awareness of certain conditions in order to shape policy and investigate how to use knowledge

to improve outcomes for patientsrdquo Cole explains pointing to projects the company has undertaken on peripheral arterial disease and chronic kidney disease with partners at St Michaelrsquos Hospital and York Universityrsquos Faculty of Health

The company has already garnered support from government funding agencies such as the Ontario Centres of Excellence and the Natural Sciences and Engineering Research Council of Canada It has also been accepted into the Canadian Technology Accelerator Initiative run by the Canadian Trade Commissioner Service which provides innovative Canadian startups with support and resources to compete in US and global markets Cole himself was the recipient of ventureLABrsquos 2015 W Daniel Mothersill BUILD Award which honours exceptional entrepreneurs for accomplishments in the previous year

ForaHealthyMecom has primarily partnered with health care institutions in Ontario but Cole sees the potential for continued expansion ldquoThis is a knowledge-based industry that will drive economic growth within Markham the province and hopefully across the countryrdquo

A Virtual Care CommunityldquoPatients can empower themselves to give

meaningful and accurate assessments of their treatment and where they are in their carerdquo

The VOICE Fall 201512

DIGITAL DISRUPTIoN GAMe-CHAnGinG TeCHnOlOGYBusiness Reading and Professional Development

The MeshWhy the Future of Business Is sharingby Lisa GanskylTechnological and social advancements have shifted business practices and norms from formulaic models to unique complexities where consumers have more choices tools information and power Naming this ldquothe Meshrdquo trailblazing entrepreneur Lisa Gansky investigates the structures and developments of new business

dynamics demonstrating how organizations can build strong brands and communities for customers wanting to access rather than own goods Mesh businesses like ZipCar and Kickstarter use social media and analytics to provide their customers with what they need exactly when they need it Looking at large-scale patterns and real case studies of businesses and social enterprises The Mesh is an eye-opening guide to the newest wave of information-enabled commerce thatrsquos improving our communities and planet

Behind Every Good Decisionhow Anyone Can use Business Analytics to Turn Data into Profitable Insightby Piyanka Jain Puneet SharmaDive into business analytics with this step-by-step guide to optimizing your venture From increasing revenue and reducing costs to improving productsservices and finding creative solutions analytics are critical to success Discover the steps and strategies to making

informed decisions using just spreadsheet software the data you need and your brain Learn real-world examples and complete activities along the way creating a business question and plan finding the necessary data and examining the results to take action This ebook is a great complement to the monthly Market Research Workshops organized by the Markham Small Business Centre and Markham Public Library For more related workshops check out the MSBC and VentureLAB websites

Business growth starts with a conversation

When growing your business the most useful financial advice is industry specialized financial advice RBC is proud to be an active member of the Markham Board of Trade

reg trade Trademarks of Royal Bank of Canada RBC and Royal Bank are registered trademarks of Royal Bank of Canada 30060 (022015)

TM

To start a conversation today visit rbccombusiness

The VOICE Fall 201513

Business advisors with over 20 years of experience servicing various industries

and providing personal services in

Accounting amp Auditing bull Business Plans amp Start-Ups bull Estate amp Financial Planning

Taxation ndash Personal amp Corporate

Jack Eigenmacht CA CFP 9053059722 x 228

E jackeigenmachtcrackowercom

wwweigenmachtcrackowercom345 Renfrew Drive bull Suite 202

Markham Ontario L3R 9S9

Wersquore celebrating York Regionrsquos debut of the TAVES consumer electronics show Forward-thinking and eye-opening with a hint

of futuristic fiction these reads will inspire and inform anyone looking to leverage technology to transform their lives business or career

Boldhow to Go Big Achieve success and Impact the Worldby Peter H Diamandis and Steven Kotler Bold is a how-to guide for increasing capital and bettering lives with exponential technologies moonshot thinking and crowd-power Building on the New York Times bestseller Abundance Diamandis and Kotler divulge insights from their own high-risk ventures and review the

strategies of Elon Musk Jeff Bezos and more Business acceleration alternative funding models and brand development will especially appeal to early-stage entrepreneurs ndash though this motivational read will inspire innovators across the board Coverage of creative applications for disruptive technologies including robotics AI sensors and 3D printing may even prompt you to visit the 3D printers at Cornell Community Centre Library and start brainstorming If yoursquore hooked on Salim Ismailrsquos Exponential Organizations or saw Ismailrsquos talk at this yearrsquos Global Impact Competition yoursquoll love Bold

Makersby Cory DoctorowIn a world where conglomerates crash and multinationals implode innovation is integral to rescuing world and local economies Bankers VCs and investors scour the planet to finance high-tech micro-ventures in every neighbourhood Malls are rejuvenated and communities are rebuilt ndash but how long will it last Makers may be a work of fiction but is it far off from reality This edgy and exciting novel

forecasts a grassroots economics system for the technological era and chronicles the journey of its quirky creators The featured author for 2015rsquos One Book One Markham Cory Doctorow writes a gripping fictional account that shines light on poignant issues of intellectual property business law entrepreneurialism economics and alternative funding models For details on One Book One Markham including an open discussion with Cory Doctorow visit wwwmarkhampubliclibraryca

Amanda Kelly is the Business Community Librarian at the Markham Public Library Reach her at akellymarkhamlibraryonca or see the libraryrsquos website wwwmarkhampubliclibraryca

The VOICE Fall 201514

PERKS WoRKBuilding Office Culture

ost companies identify their people as their most valuable assets And in an era of global economies advancing technology and

constant connectivity relationships between companies and their employees have never been so complex As employees check emails in between bedtime stories employers are stepping up to address their wellness with strategies that go beyond traditional benefit plans We are in the age of the perk

Perks have always existed in workplace culture think Don Draperrsquos drink cart in Mad Men There is however an increasing variability in how extensively companies use perks Perks are ldquoextrasrdquo provided to employees in addition to salary and traditional health care benefits They take such forms as flexible working arrangements professional development opportunities and freebies Interactive offices are now home to everything from climbing walls to beer

fridges to daycares Perks allow companies to develop a culture that has a positive impact on the health and happiness of their employees

Markhamrsquos own Allstate Insurance Company of Canada has seen that impact firsthand having been named one of Aon Hewittrsquos Best Employers in Canada ndash based on employee feedback ndash for the last three years In addition to competitive salaries and benefits packages Allstate offers perks that include discounts on services and products

M

By Kathryn willms

The VOICE Fall 201515

112 Guestrooms (Standard King 2 Queen Beds or One Bedroom Suite)

14th Floor Penthouse TownePlace Lounge (includes hot breakfast)

State of the art spacious 2000 square feet fitness facility and pool

13000 square feet of function space perfect for meetings and social events

187 Guestrooms (Standard King 2 Queen Beds or One Bedroom Suite)

Bistro featuring Starbucksreg 24-Hour Market

State of the art spacious 2000 square feet fitness facility and pool

13000 square feet of function space perfect for meetings and social events

7095 WOODBINE AVENUE MARKHAM ON L3R 1A3wwwmarriottcomyyzxm | wwwmarriottcomyyzmt

905-752-0446 | 905-474-0444

VISIT US AT THE FIRST ldquoTWIN BRANDEDrdquoMARRIOTT HOTEL IN MARKHAM CANADA

such as fitness memberships event tickets and home and auto insurance The company also supports employee charitable initiatives

encourages career development (through tuition reimbursement cross-departmental opportunities and coaching programs) and recognizes employee contributions through bonuses and milestone awards The most popular and widely used perk is the formal work-from-home program

For large companies like Allstate perks are one of a number of tools used to engage and reward employees ldquoPerks can attract employees to your organizationrdquo says Adrianne Sullivan-Campeau the vice president of human resources at Allstate ldquobut in isolation they will not be enough to make them stay The proper mix of good benefits a strong corporate culture and our ability to create opportunities to keep employees engaged [is what] will attract and ultimately keep employeesrdquo

For smaller companies perks often play a more significant role in defining workplace culture and encouraging engagement

The Centre for Social Innovation (CSI) is a co-working space and community for social innovators and entrepreneurs CSI staff perks reflect a culture of networking collaboration and a focus on workndashlife balance As Director of Culture Adil Dhalla describes it CSI seeks

to ldquomake social change and have fun while doing itrdquo CSI staff start with four weeks of vacation per year They participate in many of

the activities they arrange for the community Recently this has included an annual free trip to New York to celebrate the anniversary of the CSI space there Staff meetings feature improv classes and games of Family Feud According to Dhalla these activities along with the chance to participate in updating organizational values encourage employeesrsquo ldquosense of co-ownershiprdquo

For companies like CSI and Allstate perks have their perks They show workers that they are valued and heard and encourage feedback between management and employees And while some perks cost money others produce savings Allowing employees to work from home for example often results in a reduction of overhead costs Most importantly satisfied employees tend to be more productive and loyal which benefits a companyrsquos bottom line

The most obvious downside to offering perks is that many do cost money which can burden smaller businesses For larger companies not all perks are appropriate to all jobs and the employees who miss out may feel resentful Perks can also be difficult to revoke a fact that Marissa Mayer at Yahoo found out when she rescinded the ability of employees to work from home

Perhaps the more important and complicated question concerns quantifying the importance of perks to potential employees particularly Millennials entering the workforce Jillian Masters in her final year of university points out that perks speak to a companyrsquos culture which is an important consideration for job seekers ldquoOur generation has an image of what we want in the workplacerdquo When asked about what that image is she thinks about it and then laughs ldquoGooglerdquo The internet behemoth is famous for its free food bocce courts and bowling alleys But Masters like most workers identifies the most valuable perk as the freedom and flexibility to decide when and where to work More people are taking that philosophy to the next level and quitting traditional workplaces to freelance and chase that elusive workndashlife balance For those who have stayed the biggest perk may not be a perk at all

ldquoWhenever we ask employees [hellip] what they value most about working for the companyrdquo says Sullivan-Campeau ldquothe top response is always lsquothe peoplersquordquo

Itrsquos a sentiment that employers big and small and their employees can get behind

ldquoWorking with people you like as we move away from hierarchical work structures itrsquos not even a perkrdquo says Masters ldquoitrsquos a fundamentalrdquo

Perhaps the more important and complicated question concerns quantifying the importance of perks to potential employees particularly

Millennials entering the workforce

Satisfied employees tend to be more productive

and loyal which benefits a companyrsquos bottom line

The VOICE Fall 201516

fall winter promotion

25 off all services

Focus on your greatest competitive advantage

Call us 6475344774Email us jwaltershrpreneurca

wwwHRPreneurca

EMPLOYEES

Over 30 years of HR Business ExperienceSAVE MONEY SAVE TIME INCREASE PRODUCTIVITY

Your Productivity is Our Business

p

25 OFF

The VOICE Fall 201517

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

Dealer Principal

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

What are some of the biggest challenges you face growing and managing your business Following a busy summer we talked to Jenny Vargas of Vargas Family Roofing amp Exteriors Inc and she had this honest experience to share

ldquoWe are struggling with finding and retaining employees with the work ethic vision

and passion needed to succeed in this business We want to be a great place to work while providing excellent quality workmanship

We pay our employees a high wage and treat them honestly and fairlyrdquo

And who canrsquot relate to this challenge Vargas Roofing is facing the same basic challenge that employers face daily ndash namely to attract develop and retain the right people to support business success Jennyrsquos comment drills down to the core of the issue What kind of culture are you creating in your organization You can put values and principles into a mission statement and hang it on the office wall but how do you get people to honour and follow those values in the course of your daily business

Certainly treating people honestly and fairly is a good start This develops trust between you and your people but to set yourself apart from other employers you need to do more According to The Carrot Principle a recent Gallup poll found that nearly two-thirds of employees received no praise or recognition in the workplace in the past year (Gostick and Elton 53)

People are yearning for recognition Itrsquos meaningful to be a part of something where your talents commitment and hard work are recognized fairly and consistently And recognition is one of the easiest and most important ways to retain talent with the added benefit of accelerating performance But in order to be effective recognition needs to be specific meaningful and fair

A simple pat on the back is meaningless and easy to write off as favouritism until directly tied to a specific accomplishment or result Of course withholding recognition or being inconsistent alienates your all-stars and reinforces the mediocre behaviour of average and poor performers In a healthy culture you have lots of successes to celebrate So how do you recognize your staff ldquofairlyrdquo to give meaning to the work they do

Simple Sit down with your team and identify the top one two or three behaviours or results that drive your business success and agree to recognize achievements associated with them Then track measure and recognize the attainment of success

Recognition doesnrsquot need to be complicated It can range from a simple coffee card to a grand prize a night out to an employee-of-the-month award You can highlight one rock star or you can make it a friendly first- second- and third-place prize competition to recognize various levels of achievement for a set of goals Make it a game Make it fun Make it meaningful

Effectively recognizing your employees will not only help you keep good people it will help you develop them to support your business success Your employees will thank you And so will your customers

Expert Advice for Your Business

Keeping Good People

By Chris Collucci Empowerment Leaders

The VOICE Fall 201518

For over 60 years Allstate has provided home and auto insurance to Canadians Wersquore committed to serving the Markham community ndash home of our head office and where many of our employees reside

Terms and conditions apply Trademark owned by Allstate Insurance Company used under licence by Allstate Insurance Company of Canada copy2015 Allstate Insurance Company of Canada

Markham East Agency72 Copper Creek Drive Unit 109905-209-8278

Markham Markville Agency 4997 Highway 7 East Unit 9 905-947-9209

Contact your local Allstate agency for a quote

Markham Board of Trade members ndash take advantage of preferred group rates through the Good Hands Group Insurancereg program

Keeping Markham Residents in Good Handsreg

By Katherine Cummings

once worked for a company that was active on an entire range of popular social media accounts While I applauded their audacity and excitement to make

their mark in the digital sphere this impacted their strategy negatively and ultimately made for a bad return

We were so busy trying to do it all that we were spread too thin As a result our showing on each platform was lacklustre and did not reflect our efforts

Companies may feel the need to cover all the bases which is fine if theyrsquore looking to build a mogul and have the same presence as Google For many brands this is not the right solution Instead it is best to zero in on a couple platforms and herersquos why

1 It strengthens your communityA strong community and increased ROI are the two ultimate goals of social media

If your community manager is able to focus on a select number of platforms they will create better content and ultimately be present more frequently Heightened response times and a 247 presence will create a feeling of reciprocated loyalty The more you can gain a communityrsquos trust the greater the likelihood of lifelong customers and brand advocates

2 It highlights your strengthsCertain products just work better on certain platforms Chances are if yoursquove mastered ways to market your product or service in a traditional way your expertise will be highlighted if you choose the right platform This is why Starbucks excels on Instagram ndash its products are designed to have just the right photographic composition to please its fan base Ultimately this leads to better community engagement and loyalty

3 It gets the message out to the right customer baseThe different platforms have their own strengths and weaknesses They appeal to different age groups genders areas of the world mindsets and behaviours Each platform has its own unique audience and you will find it is well worth the exploration

In a world where entrepreneurialism is growing rapidly it is easy to recommend that one jump into the deep end with digital Yet you will find that narrowing your social media platforms will prove your worth faster and greater than you would ever expect

We will explore the top four platforms in editions to come to help you plan the best strategy for an increased return

I

Donrsquot Do it All Expand Your Reach by Limiting Your Channels

The VOICE Fall 201519

BUilDinG COMMOn GROUnD Public Spaces for Growth

Discover What Makes Town Centre Montessori Private Schools Unique

Pre-School to Grade 1 905-474-3434Grade 2 to Grade 12 and University Prep 905-470-1200

TCMPScom

An International Baccalaureate (IB) Candidate School

114 Anderson Avenue Suite 7C Markham ON L6E 1A5

Servicing all your accounting

and tax needsbull Bookkeeping Services

bull Income Tax Preparation amp Planning

bull HSTGST

bull Payroll Services

bull Manual or Computerized

Tel 905-471-7979 Email infojpaccountingtaxcomwwwjpaccountingtaxcom

By Amanda R Kelly

ublic spaces are the cornerstones of a healthy and prosperous community Historically designed to foster commerce and fuel democracy the

greatest impact of these spaces comes from diverse people and perspectives intermingling

How does this spur growth in our city In the 2012 report Placemaking and the Future of Cities the United Nations examined how public spaces ldquofacilitate social capital economic development and community revitalizationrdquo (1) Their Project for Public Spaces focuses on the impact of these spaces at a local level ndash from increasing property values and jump-starting entrepreneurialism to decreasing crime rates and boosting civic engagement

Perhaps the most familiar of all public spaces are roadways Today they are used mostly for vehicles but the UN report highlights that when streets are ldquoplanned for

people meaning they are not completely auto-centric [they] add to the social cohesion of communities by ensuring human interaction and providing safe public spaces that promote cultural expressionrdquo (7) This in turn sparks innovative thinking and community identity

So how can a streetrsquos use be diversified Street festivals are clear examples such as this summerrsquos GlobalFest and the Markham Village and Unionville Festivals as well as local markets On a daily basis though streets can still attract visitors while remaining open for traffic

Pedestrian activities can include athletic endeavours like jogging or dog walking commercial pursuits like window shopping or visiting food stands cultural explorations like viewing public art and even pop-up destination quests to bistro patios and sidewalk sales The sleek new transit stops like at Warden and Highway 7 are great

examples of multipurpose hubs facilitating access to transportation while enabling residents to mingle

Changes in the use of Markhamrsquos public spaces will become increasingly apparent as housing density rises family picnics friendly sports games school studies and work meetings will continue moving from private residences to common ground such as parks and libraries Internationally many cities have leveraged this efficiency by investing in their public spaces Manhattan is 33 percent public space (including streets) while Toronto is 11 percent Markham has a celebrated history of developing public spaces As our city expands it will be exciting for all residents to see and participate in the growth and evolution of our public spaces

The UNrsquos Project for Public Spaces is at wwwppsorg

P

The VOICE Fall 201520

7676 Woodbine Ave Unit 10 Markham ON Canada L3R 2N2

905-940-2378

Ten Reasons to Fall in Love with Windows 10

indows 10 has arrived and Microsoftrsquos newest version of the worldrsquos most popular

operating system is earning millions of smiles from critics gamers and business folk Here are some of the highlights

1 Tested by millions of usersThe Windows Insider Program gave users a chance to see and shape the operating system from its earliest stages and by the official launch of Windows 10 four million people were already using the new system This direct collaboration between Microsoft developers and the Windows community was indispensable in shaping the newest version of the operating system

2 Quick learning curveIf yoursquore one of 15 billion Windows users worldwide you already know how to use Windows 10 The start menu is back now streamlined for better usability and highly customizable to suit your taste You can pin apps and favourites to this new start menu allowing you to access the stuff you care about most via live tiles

3 State-of-the-art securityWindows 10 addresses modern security concerns with advancements that protect your identity and data from cyberthreats Windows Hello moves past traditional passwords to secure all your devices (PCs tablets phones) with biometrics

W

The VOICE Fall 201521

Device Guard vets your applications to ensure theyrsquore safe to use And Passport allows you to authenticate applications websites and networks for added security

4 Better browsingWindows 10 introduces Microsoft Edge a new web browser that integrates Cortana to provide voice control more personalized search and instant access to key actions You can write or type notes directly on webpages store them and share them easily Therersquos even a new reading mode that strips unnecessary formatting from pages for better online reading

5 Smarter snappingWindows 10 allows you to snap up to four apps in place and see all open tasks in a single view You can resize windows swiftly manage multiple monitors easily and create virtual desktops to maximize screen space or to group things by project

6 Device friendlyWindows 10 is a device-responsive operating system With Windows Continuum apps work in all modes

and on all Windows 10 devices including 2-in-1s Users can touch type or write depending on their task or preference Plus new Windows phones with Continuum can be connected to a monitor mouse and keyboard to work like PCs

7 Great apps includedA number of productivity-boosting apps come standard with Windows 10 OneNote Alarms amp Clocks Calculator Mail Calendar Camera Maps Music Photos Video Voice Recorder and Windows Store These apps use OneDrive to store and sync your info across Windows 10 devices so you can access your files and preferences from just about anywhere

8 Windows StoreYou can shop for apps games music movies and TV shows from Windows Store and all purchases are certified for security and are compatible with Windows 10 PCs phones and tablets For businesses Windows Store allows IT administrators to browse the app catalogue buy apps in bulk and manage licences using an organization-controlled identity

9 Itrsquos freeIf yoursquore running Windows 7 or 81 on a device yoursquore probably eligible to upgrade that device to Windows 10 for free The Enterprise editions are excluded unless you have Software Assurance You will have one year to receive your free upgrade to Windows 10

10 Xbox on Windows 10All work and no play makes for a dull user so if yoursquore inclined to game after hours yoursquoll be overjoyed to hear that Xbox on Windows 10 brings the Xbox Live gaming network to Windows 10 PCs and tablets The integrated Xbox app allows you to play games with friends on your PC streamed directly from your Xbox One console to your Windows 10 tablet or PC

To find out more about Windows 10 check out the following links

Windows 10 FAQ wwwmicrosoftcomen-cawindowswindows-10-faq

Windows 10 free upgrade offer wwwmicrosoftcomen-cawindowswindows-10-upgrade

Sue Borden is the SMB Customer Marketing Lead at Microsoft Canada

416-510-0015 Marlin Travel Don Mills 217-170 The Donway West

Don Mills ON M3C 2G3

Specializing in Adventure Travel amp Unique Destinations

Adventure

Travel

Unique Destinations

Beyond Destinationsreg

wwwmarlintravelcaDon-Mills-Donway

Marlin Travel Don Mills has over 50 years of adventure travel experience Between our experienced Travel Professionals we have visited over 60 countries and 7 continents Whether its Manchu Picchu Antarctica or The Rock of Gibraltar our Travel Professionals will help plan your prefect adventure

ADDED BONUS Bring in a copy of this ad and receive 25 Bonus AIR MILESreg reward miles by simply visiting our branch

Receive 25 reward miles on presentation of this ad No purchase is required Oer is valid for the recipient only and is not transferable Oer must be redeemed by Marlin Travel Don Mills by June 1 2015 Limit one (1) oer per collector Some conditions apply Ask your Marlin Travel Don Mills travel profesional for complete details Base reward mile oer is 1$35 on vacation packages cruise fares and other flights Not applicable on scheduled airline or rail tickets hotel and car reservations paid locally service fees non-commissionable items foreign exchange and insurance Other conditions may apply regTrademarks of AIR MILES International Trading BV Used under license by LoyaltyOne Inc and Transat Distribution Canada Inc Marlin Travel is a division of Transat Distribution Canada Inc ON Reg 50015084 Head Oce 191 The West Mall Suite 700 Etobicoke ON M9C 5K8

HOW DO I SAVE $184000IN TAXES WHEN I SELL MY BUSINESS

THE LIFETIME CAPITAL GAINS EXEMPTIONYou may have heard of the exemption but when an offer to purchase your business is made are you properly structured to be eligible for the exemption The partners of Kreston GTA can help We are an experienced firm of Chartered Professional Accountants that advise businesses throughout their life cycle Whether you need to structure your business for sale or just need help setting up your business we are there to provide strategic support

Contact Spence Walker to set up a consultation

krestongtacom | 9054745593 | 8953 Woodbine Avenue Markham OntarioA member of Kreston International | A global network of independent accounting firms

The VOICE Fall 201522

R

neW UniOnVille HOMe SOCieTY2014 Business Excellence Accessibility Award WinnerBy Jillian Masters

their mission statement the New Unionville Home Society (UHS) emphasizes that long-

term care is not just about providing a needed service to the community but to each individual UHS strives to promote wellness and independence and ultimately improve quality of life for every client It is about aging well and living better

Living better means having access to quality facilities and compassionate care but also ensuring that innovative developments in healthcare technology are accessible to all UHSrsquos President and Chief Executive Officer Debra Cooper Burger believes that ldquoto meet the needs of an aging population we are compelled to look for

transformational changes in service options and service deliveryrdquo As such UHS does not simply promote accessibility but poises itself at the forefront It aims to be a model practice in long-term care a commitment evident in its ongoing partnership with Markham-based startup Engage Biomechanics

UHS consulted on testing protocols for a new Engage product which allows wireless real-time monitoring of mobility-impaired residents in order to improve internal turn management processes and considerably reduce the risk of pressure ulcer development UHS is one of two facilities in Ontario participating in the applied research and testing program on this device exemplifying how UHS is involved in research to improve healthy aging in residential facilities

UHS has been providing services to seniors for forty-five years and Cooper Burger believes that engagement with emerging technologies is essential ldquoInnovation is key to successrdquo she says simply ldquoWe are promoting a culture of continuous quality improvement through creative partnerships such as Engage Biomechanics York University

and MARS Innovation to name a fewrdquo Cooper Burger emphasizes UHSrsquos ongoing commitment to embracing new opportunities and advancing learning and accessibility It is this commitment that allows UHS to achieve its ultimate goal ldquoIt will help us enhance the experience of agingrdquo she tells me ldquoone person at a timerdquo

In

(From left) Mayor Frank Scarpitti Debra Cooper Burger President and Chief Executive Officer Unionville Home Society Michael Bakewell Chief Operations Officer Unionville Home Society

The VOICE Fall 201523

WOMENrsquoS NETWORKING LUNCHEON

Sponsored by

WEDNESDAY OCTOBER 28 2015 11 AM - 2 PMAngus Glen Golf Club 10080 Kennedy Rd (north of Major Mackenzie)

BOUTIQUE VENDORS NETWORKING GIVEAWAYS

RESERVE YOUR SEATS TODAYMARKHAM BOARD OF TRADE MEMBERS $50 + HST

NON-MEMBERS $65 + HSTCORPORATE TABLES AVAILABLE

PRE-REGISTRATION MARKHAMBOARDCOM or 905-474-0730 x 3025

SPECIAL GUEST SPEAKERMARY E CAWFIELDDIRECTOR CLIENT CAREDEERFIELDS CLINIC

ldquoITrsquoS TIME TO PUT A BLOWTORCH TO OLD BELIEF SYSTEMS THAT NO LONGER SERVE USrdquo

FOLLOW US MBTWNET

Smart Strategies for Creating a Charitable Legacy

anadians believe strongly in giving back to communities causes and organizations that are important to them For many Canadians philanthropy has become an increasingly important part of overall financial planning Whatrsquos more

Canadians are looking for ways to ldquodo good while doing wellrdquo when investing their money

When it comes to charitable giving you have a number of options that can help you achieve your philanthropic goals while at the same time provide you with some tax relief

Donating securities The federal government has introduced several tax incentives in recent years to encourage charitable giving For example if you donate publicly listed securities directly to qualified charities rather than first selling stocks and then donating the proceeds you will not be charged capital gains tax This means that you not only receive a tax break but you also receive a donation receipt equal to the fair market value of the donated security

Charitable foundations Another tax-effective charitable giving strategy is setting up your own charitable foundation A private foundation gives you a high level of control and flexibility with respect to charitable giving and you can make donations to your own foundation and still receive a donation tax receipt like any other donation However to maintain its charitable status your foundation must meet its annual disbursement quota which means that 35 of the average value of the foundationrsquos assets that are not used directly in charitable activities or administration must be spent on charitable activities or on gifts to qualified donees A private foundation also involves certain costs and administrative requirements

An alternative to setting up a private foundation is making tax-deductible donations to a public foundation Public foundations are similar to private foundations in many respects but they involve less cost and administration Although you would not have outright control you could still recommend to the public foundationrsquos directors which charities receive grants And similar to private foundations in-kind donations of publicly listed securities to a public foundation are eligible for the zero capital gains inclusion rate

Gifting life insuranceDepending on your age and needs there are other creative charitable giving strategies Gifting your life insurance can reduce taxes and significantly increase your charitable contribution after death to your favourite charity

This article is supplied by Sunil Heda CPA an Investment amp Wealth Advisor with RBC Dominion Securities Inc (MemberndashCanadian Investor Protection Fund) This article is for information purposes only Please consult with a professional advisor before taking any action based on information in this article Sunil Heda can be reached by phone at 416-571-0369 or by email at sunilhedarbccom

C

MBT SaluteS Small BuSineSS

The VOICE Fall 201524

11 Allstate Parkway Suite 206Markham Ontario L3R 9T8

Tel 9054158800 Fax 9054158875Tol Free 18884158802

Healthy pets make happy homes Open 7 days a week

Dr P Brar and Dr B Yogi

5970 - 16th Avenue - Unit 104

Markham ON L3P 7R1

Tel 9055547210 bull Fax 9055547214

www16aveanimalhospitalcom

Mon-Fri 800am ndash 600pm Sat-Sun 1000am ndash 500pm

9056420054canmarkcommunicationscom

MBT SaluteS Small BuSineSS

The VOICE Fall 201525

Member-Canadian Investor Protection Fund

Sunil Heda cpa Investment Advisor RBC Dominion Securities

416-571-0369 | sunilhedarbccom | wwwrbcdscomsunilheda

Hugo Pacific Commercial Centre 3601 Hwy 7 E Hsbc Tower 10th Floor

suite 1005 Markham L3r 0M3

905-305-7800

MARKHAM SHOWCASEPRESENTED BY ENTERTAINMENT MARKHAM

VENDOR SPACE IS LIMITEDRESERVE TODAY

905-474-0730 ext 3019

ENTERTAINMENT

MARKHAM20152015

FOR MORE INFORMATION VISIT MARKHAMBOARDCOM

FREE ADMISSIONTUESDAY OCTOBER 20

5 - 7 PMYORK DOWNS GOLF amp COUNTRY CLUB

4134 -16TH AVE

FEATURING VENDORS NETWORKING GIVEAWAYS

PSYCHOLOGYPHYSIOTHERAPY

SPEECH THERAPYOCCUPATIONAL THERAPY

BEHAVIOUR CONSULTATIONDIETITIAN SERVICES

MUSIC THERAPMUSIC THERAPYSOCIAL WORK

www1to1therapycom9057871900

The VOICE Fall 201526

9204865 Canada Inc OA Scott Executive Services

Ameoba Sionwwwameobasioncom

Apricot amp Herbs Catering Incwwwapricotandherbscom

Aroma Expresso Bar Markville Mallwwwaromaca

Boundless Productions ltdwwwboundless productionsca

Bulls-Eye Specialty Ads Incwwwbullseyeuniformcom

Caffe demetre franchising Corporation

CHES Visual design Incwwwchesvisualcom wwwtorontonotecom

Chooi law llPwwwchooi-lawcom

CTBC Bank Corp (CANAdA)wwwctbcbankca

drake Internationalwwwcadrakeintlcom

Elite Office Staff Incwwweliteofficestaffcom

Georgersquos Coffee Cowwwgeorgescoffeeca

GlP worldwide Expedition Travel and Tourswwwglpworldwidecom

Happy life wealth Management Incwwwhappylifewealthca

HSBC Bank Canadawwwhsbcca

ITN food Corporationwwwitnfoodcorpcom

Jd development Groupwwwjddevelopmentca

layoff Protection Planwwwlayoffinsuranceca

Mobilicity Monster Mobile

napkin marketingwwwnapkinmarketingcom

New Start Computer Trainingwwwnewstarttrainingca

Nu Innovations Inc

Peter Ashman Conditioningwwwashman conditioningcom

Power of Success Incwwwpowerofsuccessca

Residence Inn by Marriott Markhamwwwmarriottcomyyzmh

Richardson GMPrgmpdigitalagentca webFrankOrtenciohome

Robert Half Canadawwwroberthalfca

Ronen Systems ltdwwwronensystemscom

SecuTrans Incwwwsecutransca

SEQ Securitywwwseqsecuritycom

Synergie Hunt Internationalwwwhuntca

The Mill Bar and Grillwwwthemillbarandgrillca

Unionville Appliance ltdwwwunionvilleappliancecom

Unionville Gelato Cowwwunionvillegelatocom

weboptywwwweboptycom

ZINGOVATIONwwwzingovationcom

wElCOME TO OUR NEwEST MEMBERSSEE THE ENTIRE lIST AT MARKHAMBOARdCOM

CorporateTitle sponsor

Breakfast networking series

Premier

THANK YOU TO OUR GENEROUS SPONSORS

Womenrsquos networking Title sponsor

Page 7: Fall Issue BENDING REALITY - Markham VOICE · A Virtual Care Community pg 10 2015 Fall Issue MARKHAM S EXCLUSIVE BUSINESS MAGAZINE BENDING REALITY DHAN BALACHAND S HEADSET CAN TAKE

The VOICE Fall 20157

BENDINGREALITYDHAN BALACHANDrsquoS HEADSET CAN TAKE YOU ANYWHERE

By Mary Teresa BittiPhotography by Dave Starrett

86The VOICE Fall 2015 9

The VOICE Fall 20157

Picture this yoursquore in your office in Markham on the phone with a client in Boston but yoursquore

both virtually telepresent on the beaches of Waikiki walking and talking through your next project Or yoursquore designing a new consumer product but before any physical prototype has been built yoursquore troubleshooting and enhancing the product by manipulating a lifelike virtual version floating in front of you Or maybe yoursquore enjoying some downtime but rather than staring at a screen and manipulating a controller the zombie apocalypse is happening in your living room

Thanks to Sulon Technologies and its soon-to-be released signature product the Cortex you will be able to do all of the above and more The spatially aware headsetrsquos patented intellectual property combines augmented and virtual reality technologies that can dynamically map any environment and transform it into a virtual open world that can be manipulated to suit the userrsquos purpose ldquoItrsquos always mapping your environment and redirecting your visual path by making you walk in different patterns This is called redirected walking and only our system can do itrdquo says Dhan Balachand founder and CEO of Sulon Technologies

Doing whatrsquos never been done before is at the core of Sulon Technologiesrsquo approach to innovation ldquoWe donrsquot want to build something thatrsquos never been built before We want to build something brand newrdquo says Balachand ldquoThere is nothing to compare the Cortex to We

built what many people said was 400 years away We built the impossible Itrsquos new disruptive and we want it in every personrsquos home around the worldrdquo

The Cortex is the result of a clear philosophy and objective to enhance the human experience For Balachand a lifelong inventor with a limitless imagination that means making things better for people by solving pain points

or creating new ways to enjoy life ldquoThe world is in a new techno-logical era and the possibilities for improvement are endless Augmented and virtual reality technology are the next game changers just as computers and mobile technology were before With Sulon Technologies I want to tailor products and innovations that are useful and solve for consumer needs and wants The

technologies wersquove incorporated in the Cortex are scalable and can be used in a wide range of appli-cations across industriesrdquo

After graduating from the University of Ottawa with a degree in electrical engineering Balachand initially imagined he would develop technology to change better or enhance procedures to help solve problems much faster in the

field of medicine Instead he brought that same focus to a high-tech renewable energy startup in Toronto He joined as engineer number five and helped create and commercialize several technologies for the renewable energy space ldquoThatrsquos where I got my training in how to take something from imagination to a practical useful and different consumer productrdquo

Balachand is quick to point out that he is a person who gets bored easily Having moved up the ranks from engineer number five to director of engineering he decided he could do more to better humanity It wasnrsquot long before daydreams about what it would be like to live in the worlds depicted in sci-fi and fantasy movies led to the idea of creating a spatially aware computing platform that could help users save lives improve productivity and live movie and gaming moments

In 2012 with guidance and early funding from Markham business accelerator ventureLAB he incorporated Sulon Technologies and made the move into the consumer electronics space to help people live surreal experiences ldquoI became obsessive about trying to create a dynamic holodeck something that could not only work in the real world but transform peoplersquos livesrdquo The more people told him it couldnrsquot be done the more determined he became

His efforts are already being recognized The Cortex was awarded Top Heads-Up Display at the 2015 Consumer Electronics Show by Tomrsquos Guide While the gaming opportunities have been quickly appreciated and will be used to kickstart the Cortexrsquos global launch in late 2015early 2016 Balachandrsquos vision for the Cortex extends beyond the gaming industry ldquoThis can be used to train soldiers facilitate remote medical diagnoses and surgeries help consumers visualize large purchases before making them Engineers can use it to virtualize the engines they are designing on their 2-D screens Now instead of

There is nothing to compare the Cortex to We built what many

people said was 400 years away We built the impossible Itrsquos new

disruptive and we want it in every personrsquos home around the world

When Dhan Balachand sat down with journalist Mary Bitti he candidly discussed his inspiration for launching Sulon Technologies and the endless possibilities of its signature product the Cortex But it became clear that there was a lot he couldnrsquot talk about marketing plans launch dates and the latest product specs remain shrouded in secrecy But this is no surprise As an emerging innovation company rivalling giants like Google Sulonrsquos mystery is a tactic of competitive survival And Balachandrsquos Cortex isnrsquot just next-level technology itrsquos a game-changer

The VOICE Fall 20158

The VOICE Fall 20158

spending millions of dollars to manufacture and then finding issues you can visualize the engine block in true scale walk alongside it and interact with it as if it was a real part The only thing the system canrsquot give you is the taste smell and touchrdquo

In fact Balachand and his team are already using the Cortex for their own engineering purposes Using the Cortex they designed eight months ago Sulon is virtually designing the version of the Cortex they are preparing to launch This next-generation Cortex is floating in the middle of their workspace as they make sure all the parts fit The team can even virtually wear it

Balachand also sees the potential for a dedicated application for firefighters

with the Cortex retrofitted onto helmets providing a real-time map of the physical space they will be entering so they know exactly what to expect ldquoThe Cortex sees up to 30 metres around you As the data is collected the firefighterrsquos position is wirelessly transmitted to colleagues outside so they can see whatrsquos happening and offer guidancerdquo says Balachand ldquoMicrophones will detect noise leading firefighters to people who may be trappedrdquo

Perhaps the biggest impact will come in the education space Cortex-wearing students could experience the classroom and a shared learning environment without being physically present A built-in audio system would further social

learning by allowing students to communicate with each other Balachand envisions school gymnasiums transformed into virtual museums zoos or time machines taking students to the dinosaur age ldquoThe Cortex means we can create the Magic School Bus experience for real The possibilities are endless The goal in the next five years is to make the Cortex a mainstream product We want it to become an everyday item for everyone on the planetrdquo

If the technology delivers on the potential Balachand

describes then the Cortex may in fact become as ubiquitous and essential to everyday living and working as smartphones and tablets are today The product wonrsquot be released until 2016 but when it does consumers will determine whether or not it is the next must-have technology

The Cortex means we can create the Magic School Bus experience for real

IT PAYS TO KNOWProfessional Development

Mark your calendar for payroll education

With more than 190 federal

and provincial regulations

and changes each year

staying payroll compliant

is one of the biggest

challenges employers face

Improve compliance and reduce the risk of audits and penalties with help from Professional Development seminars from Canadian Payroll Association (CPA)

CPA offers seminars for all levels from beginner to advanced On a variety of topics covering Learning Payroll Taxable Benefits Employment Standards Pensions and more Check our calendar for a seminar in your area

Learn more at payrollca

Call 416-487-3380 ext 118 or 1-800-387-4693 ext 118

Become a CPA member and get preferred rates on seminars Stay Current Stay Compliant

wwwpayrollca

Marty S CPM - CPA Member Ontario Region

The VOICE Fall 20159

Client _____________________________________________________ Docket ________________Media _____________________________________________________ Placement ____________Trim Size ______________________ Safety ____________________ Bleed ________________Colour ________________________ Publ Date _________________ Prod Date ____________

Tel 416-423-9825 E-mail dmaguiremaguiremarketingcom

Casio Canada Ltd CAS-PRO-2631-15Markham Board of Trade Magazine 3625 W x 975 H NA NA 4 colour 2015 Aug 6 2015

1 Mophiersquos Juice Pack H2PROWhile Mophiersquos latest generation iPhone 6 case isnrsquot the sleekest on the market itrsquos certainly the most hardcore and multi-functioning The

Juice Pack H2PRO contains a 2750 mAh battery providing your phone with 100 percent extra battery life Its integrated power button allows you to choose when to charge and for how long

And the H2PRO will certainly keep your device out of harmrsquos way With its IP-68 protection your phone can sustain complete continuous submersion in water (12 m for up to 30 min) Itrsquos also protected against vibrations shocks and drops meeting US Military Standard 810GCompatible with iPhone 6Available August 2015wwwmophiecom

2 MOSrsquos Reach GoImagine the convenience of having a full-strength power outlet in your backpack The Reach Go is close to being just that Itrsquos the first power bank that can charge a laptop at full speed (MOS boasts that it can charge your MacBook 2015 three times over) And its 15000 mAh battery

has a slim design that enables you to bring it everywhere

Because it uses new USB-C connectors the Reach Go can charge all of your devices (phone tablet and laptop) at the same time while also acting as a USB 3 hub This lets you charge and transfer data from one device to another simultaneouslyCompatible with all devices using USB-C Available October 2015wwwmosorganizercom

3 YOLKrsquos Solar PaperYOLKrsquos Solar Paper will appeal to the eco-friendly and the outdoor

adventurer Its Kickstarter campaign claims itrsquos the worldrsquos thinnest and lightest solar charger

On a sunny day the 5-watt solar panel charges a smart phone in just over two hours Its slim lightweight design means you can clip it onto just about anything while it charges And when itrsquos not in use the Solar Paper fits into a small notebook If yoursquore in need of a more powerful charger for a tablet laptop camera or any other USB-compatible device additional magnetic panels are available to upgrade your Solar Paper to 10 wattsCompatible with all devices using USBFirst shipments begin September 2015 wwwyolkstationcom

TECH GADGETS

Power UpJust about everyone is now reliant on multiple devices and 247 accessibility It comes as no surprise then that some of the exciting innovations available this fall seek to free you from that wall outlet and keep you moving

The VOICE Fall 201510

Made in Markham ForaHealthyMecom

hronic diseases are the leading cause of death and disability in this province Nearly 80 percent of

Ontarians over the age of 45 suffer from a chronic illness such as heart disease diabetes and arthritis and as the population ages the challenges involved in caring for this large and diverse population will grow ndash and so too will the economic burden on the health care system In Canada it is estimated that chronic conditions already account for approximately $90 billion annually in direct health care costs and lost productivity and that number is expected to increase

Courtney Cole knows the realities behind the statistics A business executive and entrepreneur with more than 20 yearsrsquo experience in diverse fields he has had first-hand insights into the way our health care system approaches the management of the chronically ill ldquoWith a background in health

By Sarah Sweet

A Virtual Care Community

C

A Unique World of Equipment Tools amp More

wwwprincessautocom

8200 WOODBINE AVENUE bull MARKHAM bull (905) 944-9696

The VOICE Fall 201511

care and technologyrdquo he says ldquoIrsquove had the opportunity to interact with patients and clinicians at hospitals within Ontario I saw opportunities and identified several gaps in terms of access to care and I saw how

patientsrsquo knowledge of chronic conditions and the decisions they make affect their quality of liferdquo Chronically ill patients and their caregivers confront a complex and intimidating set of circumstances they often see a variety of specialists going from one doctor to another while trying to manage multiple symptoms prescriptions and lifestyle changes

But studies show that informed patients with access to consistent and supportive care have better health outcomes and fewer readmissions Cole saw an opportunity to improve lives while reducing health care costs and in 2012 he founded ForaHealthyMecom

ForaHealthyMecom harnesses technology to enhance the care patients receive when theyrsquore not in a medical facility The resource which is most often prescribed by physicians is designed to support patients diagnosed with high-impact chronic conditions The web-based and mobile platform acts as a management and education hub patients can create calendars and tracking charts and access clinician-validated information about their illnesses ldquoPatients can empower themselves to give meaningful and accurate assessments of their treatment and where they are in their carerdquo Cole explains

The company has also recently expanded its virtual care capabilities adding a telemedicine component that enables secure video-based consultations between patient and physician ldquoWersquore giving clinicians more tools to reach and care for patients while theyrsquore away from hospitalrdquo Cole says ldquoMany patients live in remote locations and have issues with transportation and this way a clinician can schedule virtual follow-ups and be more efficientrdquo

The ForaHealthyMecom approach with its emphasis on informed patients and a virtual community of care has the potential to ease the pressures on the health

care system ldquoIt results in a lower cost for the health system in generalrdquo Cole says ldquoYou get a better use of cliniciansrsquo time in terms of engaging and educating patients efficiencies that can be realized through

the use of telemedicine and improved workflows when it comes to patient onboarding management and dischargerdquo

But its benefits to the health care system extend beyond cost savings and efficiencies Using aggregated and de-identified data ndash the confidentiality of patientsrsquo personal details is strictly maintained in accordance with the governmentrsquos privacy guidelines ndash ForaHealthyMecom supports research involving a variety of chronic conditions ldquoWe conduct research into health outcomes or public awareness of certain conditions in order to shape policy and investigate how to use knowledge

to improve outcomes for patientsrdquo Cole explains pointing to projects the company has undertaken on peripheral arterial disease and chronic kidney disease with partners at St Michaelrsquos Hospital and York Universityrsquos Faculty of Health

The company has already garnered support from government funding agencies such as the Ontario Centres of Excellence and the Natural Sciences and Engineering Research Council of Canada It has also been accepted into the Canadian Technology Accelerator Initiative run by the Canadian Trade Commissioner Service which provides innovative Canadian startups with support and resources to compete in US and global markets Cole himself was the recipient of ventureLABrsquos 2015 W Daniel Mothersill BUILD Award which honours exceptional entrepreneurs for accomplishments in the previous year

ForaHealthyMecom has primarily partnered with health care institutions in Ontario but Cole sees the potential for continued expansion ldquoThis is a knowledge-based industry that will drive economic growth within Markham the province and hopefully across the countryrdquo

A Virtual Care CommunityldquoPatients can empower themselves to give

meaningful and accurate assessments of their treatment and where they are in their carerdquo

The VOICE Fall 201512

DIGITAL DISRUPTIoN GAMe-CHAnGinG TeCHnOlOGYBusiness Reading and Professional Development

The MeshWhy the Future of Business Is sharingby Lisa GanskylTechnological and social advancements have shifted business practices and norms from formulaic models to unique complexities where consumers have more choices tools information and power Naming this ldquothe Meshrdquo trailblazing entrepreneur Lisa Gansky investigates the structures and developments of new business

dynamics demonstrating how organizations can build strong brands and communities for customers wanting to access rather than own goods Mesh businesses like ZipCar and Kickstarter use social media and analytics to provide their customers with what they need exactly when they need it Looking at large-scale patterns and real case studies of businesses and social enterprises The Mesh is an eye-opening guide to the newest wave of information-enabled commerce thatrsquos improving our communities and planet

Behind Every Good Decisionhow Anyone Can use Business Analytics to Turn Data into Profitable Insightby Piyanka Jain Puneet SharmaDive into business analytics with this step-by-step guide to optimizing your venture From increasing revenue and reducing costs to improving productsservices and finding creative solutions analytics are critical to success Discover the steps and strategies to making

informed decisions using just spreadsheet software the data you need and your brain Learn real-world examples and complete activities along the way creating a business question and plan finding the necessary data and examining the results to take action This ebook is a great complement to the monthly Market Research Workshops organized by the Markham Small Business Centre and Markham Public Library For more related workshops check out the MSBC and VentureLAB websites

Business growth starts with a conversation

When growing your business the most useful financial advice is industry specialized financial advice RBC is proud to be an active member of the Markham Board of Trade

reg trade Trademarks of Royal Bank of Canada RBC and Royal Bank are registered trademarks of Royal Bank of Canada 30060 (022015)

TM

To start a conversation today visit rbccombusiness

The VOICE Fall 201513

Business advisors with over 20 years of experience servicing various industries

and providing personal services in

Accounting amp Auditing bull Business Plans amp Start-Ups bull Estate amp Financial Planning

Taxation ndash Personal amp Corporate

Jack Eigenmacht CA CFP 9053059722 x 228

E jackeigenmachtcrackowercom

wwweigenmachtcrackowercom345 Renfrew Drive bull Suite 202

Markham Ontario L3R 9S9

Wersquore celebrating York Regionrsquos debut of the TAVES consumer electronics show Forward-thinking and eye-opening with a hint

of futuristic fiction these reads will inspire and inform anyone looking to leverage technology to transform their lives business or career

Boldhow to Go Big Achieve success and Impact the Worldby Peter H Diamandis and Steven Kotler Bold is a how-to guide for increasing capital and bettering lives with exponential technologies moonshot thinking and crowd-power Building on the New York Times bestseller Abundance Diamandis and Kotler divulge insights from their own high-risk ventures and review the

strategies of Elon Musk Jeff Bezos and more Business acceleration alternative funding models and brand development will especially appeal to early-stage entrepreneurs ndash though this motivational read will inspire innovators across the board Coverage of creative applications for disruptive technologies including robotics AI sensors and 3D printing may even prompt you to visit the 3D printers at Cornell Community Centre Library and start brainstorming If yoursquore hooked on Salim Ismailrsquos Exponential Organizations or saw Ismailrsquos talk at this yearrsquos Global Impact Competition yoursquoll love Bold

Makersby Cory DoctorowIn a world where conglomerates crash and multinationals implode innovation is integral to rescuing world and local economies Bankers VCs and investors scour the planet to finance high-tech micro-ventures in every neighbourhood Malls are rejuvenated and communities are rebuilt ndash but how long will it last Makers may be a work of fiction but is it far off from reality This edgy and exciting novel

forecasts a grassroots economics system for the technological era and chronicles the journey of its quirky creators The featured author for 2015rsquos One Book One Markham Cory Doctorow writes a gripping fictional account that shines light on poignant issues of intellectual property business law entrepreneurialism economics and alternative funding models For details on One Book One Markham including an open discussion with Cory Doctorow visit wwwmarkhampubliclibraryca

Amanda Kelly is the Business Community Librarian at the Markham Public Library Reach her at akellymarkhamlibraryonca or see the libraryrsquos website wwwmarkhampubliclibraryca

The VOICE Fall 201514

PERKS WoRKBuilding Office Culture

ost companies identify their people as their most valuable assets And in an era of global economies advancing technology and

constant connectivity relationships between companies and their employees have never been so complex As employees check emails in between bedtime stories employers are stepping up to address their wellness with strategies that go beyond traditional benefit plans We are in the age of the perk

Perks have always existed in workplace culture think Don Draperrsquos drink cart in Mad Men There is however an increasing variability in how extensively companies use perks Perks are ldquoextrasrdquo provided to employees in addition to salary and traditional health care benefits They take such forms as flexible working arrangements professional development opportunities and freebies Interactive offices are now home to everything from climbing walls to beer

fridges to daycares Perks allow companies to develop a culture that has a positive impact on the health and happiness of their employees

Markhamrsquos own Allstate Insurance Company of Canada has seen that impact firsthand having been named one of Aon Hewittrsquos Best Employers in Canada ndash based on employee feedback ndash for the last three years In addition to competitive salaries and benefits packages Allstate offers perks that include discounts on services and products

M

By Kathryn willms

The VOICE Fall 201515

112 Guestrooms (Standard King 2 Queen Beds or One Bedroom Suite)

14th Floor Penthouse TownePlace Lounge (includes hot breakfast)

State of the art spacious 2000 square feet fitness facility and pool

13000 square feet of function space perfect for meetings and social events

187 Guestrooms (Standard King 2 Queen Beds or One Bedroom Suite)

Bistro featuring Starbucksreg 24-Hour Market

State of the art spacious 2000 square feet fitness facility and pool

13000 square feet of function space perfect for meetings and social events

7095 WOODBINE AVENUE MARKHAM ON L3R 1A3wwwmarriottcomyyzxm | wwwmarriottcomyyzmt

905-752-0446 | 905-474-0444

VISIT US AT THE FIRST ldquoTWIN BRANDEDrdquoMARRIOTT HOTEL IN MARKHAM CANADA

such as fitness memberships event tickets and home and auto insurance The company also supports employee charitable initiatives

encourages career development (through tuition reimbursement cross-departmental opportunities and coaching programs) and recognizes employee contributions through bonuses and milestone awards The most popular and widely used perk is the formal work-from-home program

For large companies like Allstate perks are one of a number of tools used to engage and reward employees ldquoPerks can attract employees to your organizationrdquo says Adrianne Sullivan-Campeau the vice president of human resources at Allstate ldquobut in isolation they will not be enough to make them stay The proper mix of good benefits a strong corporate culture and our ability to create opportunities to keep employees engaged [is what] will attract and ultimately keep employeesrdquo

For smaller companies perks often play a more significant role in defining workplace culture and encouraging engagement

The Centre for Social Innovation (CSI) is a co-working space and community for social innovators and entrepreneurs CSI staff perks reflect a culture of networking collaboration and a focus on workndashlife balance As Director of Culture Adil Dhalla describes it CSI seeks

to ldquomake social change and have fun while doing itrdquo CSI staff start with four weeks of vacation per year They participate in many of

the activities they arrange for the community Recently this has included an annual free trip to New York to celebrate the anniversary of the CSI space there Staff meetings feature improv classes and games of Family Feud According to Dhalla these activities along with the chance to participate in updating organizational values encourage employeesrsquo ldquosense of co-ownershiprdquo

For companies like CSI and Allstate perks have their perks They show workers that they are valued and heard and encourage feedback between management and employees And while some perks cost money others produce savings Allowing employees to work from home for example often results in a reduction of overhead costs Most importantly satisfied employees tend to be more productive and loyal which benefits a companyrsquos bottom line

The most obvious downside to offering perks is that many do cost money which can burden smaller businesses For larger companies not all perks are appropriate to all jobs and the employees who miss out may feel resentful Perks can also be difficult to revoke a fact that Marissa Mayer at Yahoo found out when she rescinded the ability of employees to work from home

Perhaps the more important and complicated question concerns quantifying the importance of perks to potential employees particularly Millennials entering the workforce Jillian Masters in her final year of university points out that perks speak to a companyrsquos culture which is an important consideration for job seekers ldquoOur generation has an image of what we want in the workplacerdquo When asked about what that image is she thinks about it and then laughs ldquoGooglerdquo The internet behemoth is famous for its free food bocce courts and bowling alleys But Masters like most workers identifies the most valuable perk as the freedom and flexibility to decide when and where to work More people are taking that philosophy to the next level and quitting traditional workplaces to freelance and chase that elusive workndashlife balance For those who have stayed the biggest perk may not be a perk at all

ldquoWhenever we ask employees [hellip] what they value most about working for the companyrdquo says Sullivan-Campeau ldquothe top response is always lsquothe peoplersquordquo

Itrsquos a sentiment that employers big and small and their employees can get behind

ldquoWorking with people you like as we move away from hierarchical work structures itrsquos not even a perkrdquo says Masters ldquoitrsquos a fundamentalrdquo

Perhaps the more important and complicated question concerns quantifying the importance of perks to potential employees particularly

Millennials entering the workforce

Satisfied employees tend to be more productive

and loyal which benefits a companyrsquos bottom line

The VOICE Fall 201516

fall winter promotion

25 off all services

Focus on your greatest competitive advantage

Call us 6475344774Email us jwaltershrpreneurca

wwwHRPreneurca

EMPLOYEES

Over 30 years of HR Business ExperienceSAVE MONEY SAVE TIME INCREASE PRODUCTIVITY

Your Productivity is Our Business

p

25 OFF

The VOICE Fall 201517

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

Dealer Principal

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

What are some of the biggest challenges you face growing and managing your business Following a busy summer we talked to Jenny Vargas of Vargas Family Roofing amp Exteriors Inc and she had this honest experience to share

ldquoWe are struggling with finding and retaining employees with the work ethic vision

and passion needed to succeed in this business We want to be a great place to work while providing excellent quality workmanship

We pay our employees a high wage and treat them honestly and fairlyrdquo

And who canrsquot relate to this challenge Vargas Roofing is facing the same basic challenge that employers face daily ndash namely to attract develop and retain the right people to support business success Jennyrsquos comment drills down to the core of the issue What kind of culture are you creating in your organization You can put values and principles into a mission statement and hang it on the office wall but how do you get people to honour and follow those values in the course of your daily business

Certainly treating people honestly and fairly is a good start This develops trust between you and your people but to set yourself apart from other employers you need to do more According to The Carrot Principle a recent Gallup poll found that nearly two-thirds of employees received no praise or recognition in the workplace in the past year (Gostick and Elton 53)

People are yearning for recognition Itrsquos meaningful to be a part of something where your talents commitment and hard work are recognized fairly and consistently And recognition is one of the easiest and most important ways to retain talent with the added benefit of accelerating performance But in order to be effective recognition needs to be specific meaningful and fair

A simple pat on the back is meaningless and easy to write off as favouritism until directly tied to a specific accomplishment or result Of course withholding recognition or being inconsistent alienates your all-stars and reinforces the mediocre behaviour of average and poor performers In a healthy culture you have lots of successes to celebrate So how do you recognize your staff ldquofairlyrdquo to give meaning to the work they do

Simple Sit down with your team and identify the top one two or three behaviours or results that drive your business success and agree to recognize achievements associated with them Then track measure and recognize the attainment of success

Recognition doesnrsquot need to be complicated It can range from a simple coffee card to a grand prize a night out to an employee-of-the-month award You can highlight one rock star or you can make it a friendly first- second- and third-place prize competition to recognize various levels of achievement for a set of goals Make it a game Make it fun Make it meaningful

Effectively recognizing your employees will not only help you keep good people it will help you develop them to support your business success Your employees will thank you And so will your customers

Expert Advice for Your Business

Keeping Good People

By Chris Collucci Empowerment Leaders

The VOICE Fall 201518

For over 60 years Allstate has provided home and auto insurance to Canadians Wersquore committed to serving the Markham community ndash home of our head office and where many of our employees reside

Terms and conditions apply Trademark owned by Allstate Insurance Company used under licence by Allstate Insurance Company of Canada copy2015 Allstate Insurance Company of Canada

Markham East Agency72 Copper Creek Drive Unit 109905-209-8278

Markham Markville Agency 4997 Highway 7 East Unit 9 905-947-9209

Contact your local Allstate agency for a quote

Markham Board of Trade members ndash take advantage of preferred group rates through the Good Hands Group Insurancereg program

Keeping Markham Residents in Good Handsreg

By Katherine Cummings

once worked for a company that was active on an entire range of popular social media accounts While I applauded their audacity and excitement to make

their mark in the digital sphere this impacted their strategy negatively and ultimately made for a bad return

We were so busy trying to do it all that we were spread too thin As a result our showing on each platform was lacklustre and did not reflect our efforts

Companies may feel the need to cover all the bases which is fine if theyrsquore looking to build a mogul and have the same presence as Google For many brands this is not the right solution Instead it is best to zero in on a couple platforms and herersquos why

1 It strengthens your communityA strong community and increased ROI are the two ultimate goals of social media

If your community manager is able to focus on a select number of platforms they will create better content and ultimately be present more frequently Heightened response times and a 247 presence will create a feeling of reciprocated loyalty The more you can gain a communityrsquos trust the greater the likelihood of lifelong customers and brand advocates

2 It highlights your strengthsCertain products just work better on certain platforms Chances are if yoursquove mastered ways to market your product or service in a traditional way your expertise will be highlighted if you choose the right platform This is why Starbucks excels on Instagram ndash its products are designed to have just the right photographic composition to please its fan base Ultimately this leads to better community engagement and loyalty

3 It gets the message out to the right customer baseThe different platforms have their own strengths and weaknesses They appeal to different age groups genders areas of the world mindsets and behaviours Each platform has its own unique audience and you will find it is well worth the exploration

In a world where entrepreneurialism is growing rapidly it is easy to recommend that one jump into the deep end with digital Yet you will find that narrowing your social media platforms will prove your worth faster and greater than you would ever expect

We will explore the top four platforms in editions to come to help you plan the best strategy for an increased return

I

Donrsquot Do it All Expand Your Reach by Limiting Your Channels

The VOICE Fall 201519

BUilDinG COMMOn GROUnD Public Spaces for Growth

Discover What Makes Town Centre Montessori Private Schools Unique

Pre-School to Grade 1 905-474-3434Grade 2 to Grade 12 and University Prep 905-470-1200

TCMPScom

An International Baccalaureate (IB) Candidate School

114 Anderson Avenue Suite 7C Markham ON L6E 1A5

Servicing all your accounting

and tax needsbull Bookkeeping Services

bull Income Tax Preparation amp Planning

bull HSTGST

bull Payroll Services

bull Manual or Computerized

Tel 905-471-7979 Email infojpaccountingtaxcomwwwjpaccountingtaxcom

By Amanda R Kelly

ublic spaces are the cornerstones of a healthy and prosperous community Historically designed to foster commerce and fuel democracy the

greatest impact of these spaces comes from diverse people and perspectives intermingling

How does this spur growth in our city In the 2012 report Placemaking and the Future of Cities the United Nations examined how public spaces ldquofacilitate social capital economic development and community revitalizationrdquo (1) Their Project for Public Spaces focuses on the impact of these spaces at a local level ndash from increasing property values and jump-starting entrepreneurialism to decreasing crime rates and boosting civic engagement

Perhaps the most familiar of all public spaces are roadways Today they are used mostly for vehicles but the UN report highlights that when streets are ldquoplanned for

people meaning they are not completely auto-centric [they] add to the social cohesion of communities by ensuring human interaction and providing safe public spaces that promote cultural expressionrdquo (7) This in turn sparks innovative thinking and community identity

So how can a streetrsquos use be diversified Street festivals are clear examples such as this summerrsquos GlobalFest and the Markham Village and Unionville Festivals as well as local markets On a daily basis though streets can still attract visitors while remaining open for traffic

Pedestrian activities can include athletic endeavours like jogging or dog walking commercial pursuits like window shopping or visiting food stands cultural explorations like viewing public art and even pop-up destination quests to bistro patios and sidewalk sales The sleek new transit stops like at Warden and Highway 7 are great

examples of multipurpose hubs facilitating access to transportation while enabling residents to mingle

Changes in the use of Markhamrsquos public spaces will become increasingly apparent as housing density rises family picnics friendly sports games school studies and work meetings will continue moving from private residences to common ground such as parks and libraries Internationally many cities have leveraged this efficiency by investing in their public spaces Manhattan is 33 percent public space (including streets) while Toronto is 11 percent Markham has a celebrated history of developing public spaces As our city expands it will be exciting for all residents to see and participate in the growth and evolution of our public spaces

The UNrsquos Project for Public Spaces is at wwwppsorg

P

The VOICE Fall 201520

7676 Woodbine Ave Unit 10 Markham ON Canada L3R 2N2

905-940-2378

Ten Reasons to Fall in Love with Windows 10

indows 10 has arrived and Microsoftrsquos newest version of the worldrsquos most popular

operating system is earning millions of smiles from critics gamers and business folk Here are some of the highlights

1 Tested by millions of usersThe Windows Insider Program gave users a chance to see and shape the operating system from its earliest stages and by the official launch of Windows 10 four million people were already using the new system This direct collaboration between Microsoft developers and the Windows community was indispensable in shaping the newest version of the operating system

2 Quick learning curveIf yoursquore one of 15 billion Windows users worldwide you already know how to use Windows 10 The start menu is back now streamlined for better usability and highly customizable to suit your taste You can pin apps and favourites to this new start menu allowing you to access the stuff you care about most via live tiles

3 State-of-the-art securityWindows 10 addresses modern security concerns with advancements that protect your identity and data from cyberthreats Windows Hello moves past traditional passwords to secure all your devices (PCs tablets phones) with biometrics

W

The VOICE Fall 201521

Device Guard vets your applications to ensure theyrsquore safe to use And Passport allows you to authenticate applications websites and networks for added security

4 Better browsingWindows 10 introduces Microsoft Edge a new web browser that integrates Cortana to provide voice control more personalized search and instant access to key actions You can write or type notes directly on webpages store them and share them easily Therersquos even a new reading mode that strips unnecessary formatting from pages for better online reading

5 Smarter snappingWindows 10 allows you to snap up to four apps in place and see all open tasks in a single view You can resize windows swiftly manage multiple monitors easily and create virtual desktops to maximize screen space or to group things by project

6 Device friendlyWindows 10 is a device-responsive operating system With Windows Continuum apps work in all modes

and on all Windows 10 devices including 2-in-1s Users can touch type or write depending on their task or preference Plus new Windows phones with Continuum can be connected to a monitor mouse and keyboard to work like PCs

7 Great apps includedA number of productivity-boosting apps come standard with Windows 10 OneNote Alarms amp Clocks Calculator Mail Calendar Camera Maps Music Photos Video Voice Recorder and Windows Store These apps use OneDrive to store and sync your info across Windows 10 devices so you can access your files and preferences from just about anywhere

8 Windows StoreYou can shop for apps games music movies and TV shows from Windows Store and all purchases are certified for security and are compatible with Windows 10 PCs phones and tablets For businesses Windows Store allows IT administrators to browse the app catalogue buy apps in bulk and manage licences using an organization-controlled identity

9 Itrsquos freeIf yoursquore running Windows 7 or 81 on a device yoursquore probably eligible to upgrade that device to Windows 10 for free The Enterprise editions are excluded unless you have Software Assurance You will have one year to receive your free upgrade to Windows 10

10 Xbox on Windows 10All work and no play makes for a dull user so if yoursquore inclined to game after hours yoursquoll be overjoyed to hear that Xbox on Windows 10 brings the Xbox Live gaming network to Windows 10 PCs and tablets The integrated Xbox app allows you to play games with friends on your PC streamed directly from your Xbox One console to your Windows 10 tablet or PC

To find out more about Windows 10 check out the following links

Windows 10 FAQ wwwmicrosoftcomen-cawindowswindows-10-faq

Windows 10 free upgrade offer wwwmicrosoftcomen-cawindowswindows-10-upgrade

Sue Borden is the SMB Customer Marketing Lead at Microsoft Canada

416-510-0015 Marlin Travel Don Mills 217-170 The Donway West

Don Mills ON M3C 2G3

Specializing in Adventure Travel amp Unique Destinations

Adventure

Travel

Unique Destinations

Beyond Destinationsreg

wwwmarlintravelcaDon-Mills-Donway

Marlin Travel Don Mills has over 50 years of adventure travel experience Between our experienced Travel Professionals we have visited over 60 countries and 7 continents Whether its Manchu Picchu Antarctica or The Rock of Gibraltar our Travel Professionals will help plan your prefect adventure

ADDED BONUS Bring in a copy of this ad and receive 25 Bonus AIR MILESreg reward miles by simply visiting our branch

Receive 25 reward miles on presentation of this ad No purchase is required Oer is valid for the recipient only and is not transferable Oer must be redeemed by Marlin Travel Don Mills by June 1 2015 Limit one (1) oer per collector Some conditions apply Ask your Marlin Travel Don Mills travel profesional for complete details Base reward mile oer is 1$35 on vacation packages cruise fares and other flights Not applicable on scheduled airline or rail tickets hotel and car reservations paid locally service fees non-commissionable items foreign exchange and insurance Other conditions may apply regTrademarks of AIR MILES International Trading BV Used under license by LoyaltyOne Inc and Transat Distribution Canada Inc Marlin Travel is a division of Transat Distribution Canada Inc ON Reg 50015084 Head Oce 191 The West Mall Suite 700 Etobicoke ON M9C 5K8

HOW DO I SAVE $184000IN TAXES WHEN I SELL MY BUSINESS

THE LIFETIME CAPITAL GAINS EXEMPTIONYou may have heard of the exemption but when an offer to purchase your business is made are you properly structured to be eligible for the exemption The partners of Kreston GTA can help We are an experienced firm of Chartered Professional Accountants that advise businesses throughout their life cycle Whether you need to structure your business for sale or just need help setting up your business we are there to provide strategic support

Contact Spence Walker to set up a consultation

krestongtacom | 9054745593 | 8953 Woodbine Avenue Markham OntarioA member of Kreston International | A global network of independent accounting firms

The VOICE Fall 201522

R

neW UniOnVille HOMe SOCieTY2014 Business Excellence Accessibility Award WinnerBy Jillian Masters

their mission statement the New Unionville Home Society (UHS) emphasizes that long-

term care is not just about providing a needed service to the community but to each individual UHS strives to promote wellness and independence and ultimately improve quality of life for every client It is about aging well and living better

Living better means having access to quality facilities and compassionate care but also ensuring that innovative developments in healthcare technology are accessible to all UHSrsquos President and Chief Executive Officer Debra Cooper Burger believes that ldquoto meet the needs of an aging population we are compelled to look for

transformational changes in service options and service deliveryrdquo As such UHS does not simply promote accessibility but poises itself at the forefront It aims to be a model practice in long-term care a commitment evident in its ongoing partnership with Markham-based startup Engage Biomechanics

UHS consulted on testing protocols for a new Engage product which allows wireless real-time monitoring of mobility-impaired residents in order to improve internal turn management processes and considerably reduce the risk of pressure ulcer development UHS is one of two facilities in Ontario participating in the applied research and testing program on this device exemplifying how UHS is involved in research to improve healthy aging in residential facilities

UHS has been providing services to seniors for forty-five years and Cooper Burger believes that engagement with emerging technologies is essential ldquoInnovation is key to successrdquo she says simply ldquoWe are promoting a culture of continuous quality improvement through creative partnerships such as Engage Biomechanics York University

and MARS Innovation to name a fewrdquo Cooper Burger emphasizes UHSrsquos ongoing commitment to embracing new opportunities and advancing learning and accessibility It is this commitment that allows UHS to achieve its ultimate goal ldquoIt will help us enhance the experience of agingrdquo she tells me ldquoone person at a timerdquo

In

(From left) Mayor Frank Scarpitti Debra Cooper Burger President and Chief Executive Officer Unionville Home Society Michael Bakewell Chief Operations Officer Unionville Home Society

The VOICE Fall 201523

WOMENrsquoS NETWORKING LUNCHEON

Sponsored by

WEDNESDAY OCTOBER 28 2015 11 AM - 2 PMAngus Glen Golf Club 10080 Kennedy Rd (north of Major Mackenzie)

BOUTIQUE VENDORS NETWORKING GIVEAWAYS

RESERVE YOUR SEATS TODAYMARKHAM BOARD OF TRADE MEMBERS $50 + HST

NON-MEMBERS $65 + HSTCORPORATE TABLES AVAILABLE

PRE-REGISTRATION MARKHAMBOARDCOM or 905-474-0730 x 3025

SPECIAL GUEST SPEAKERMARY E CAWFIELDDIRECTOR CLIENT CAREDEERFIELDS CLINIC

ldquoITrsquoS TIME TO PUT A BLOWTORCH TO OLD BELIEF SYSTEMS THAT NO LONGER SERVE USrdquo

FOLLOW US MBTWNET

Smart Strategies for Creating a Charitable Legacy

anadians believe strongly in giving back to communities causes and organizations that are important to them For many Canadians philanthropy has become an increasingly important part of overall financial planning Whatrsquos more

Canadians are looking for ways to ldquodo good while doing wellrdquo when investing their money

When it comes to charitable giving you have a number of options that can help you achieve your philanthropic goals while at the same time provide you with some tax relief

Donating securities The federal government has introduced several tax incentives in recent years to encourage charitable giving For example if you donate publicly listed securities directly to qualified charities rather than first selling stocks and then donating the proceeds you will not be charged capital gains tax This means that you not only receive a tax break but you also receive a donation receipt equal to the fair market value of the donated security

Charitable foundations Another tax-effective charitable giving strategy is setting up your own charitable foundation A private foundation gives you a high level of control and flexibility with respect to charitable giving and you can make donations to your own foundation and still receive a donation tax receipt like any other donation However to maintain its charitable status your foundation must meet its annual disbursement quota which means that 35 of the average value of the foundationrsquos assets that are not used directly in charitable activities or administration must be spent on charitable activities or on gifts to qualified donees A private foundation also involves certain costs and administrative requirements

An alternative to setting up a private foundation is making tax-deductible donations to a public foundation Public foundations are similar to private foundations in many respects but they involve less cost and administration Although you would not have outright control you could still recommend to the public foundationrsquos directors which charities receive grants And similar to private foundations in-kind donations of publicly listed securities to a public foundation are eligible for the zero capital gains inclusion rate

Gifting life insuranceDepending on your age and needs there are other creative charitable giving strategies Gifting your life insurance can reduce taxes and significantly increase your charitable contribution after death to your favourite charity

This article is supplied by Sunil Heda CPA an Investment amp Wealth Advisor with RBC Dominion Securities Inc (MemberndashCanadian Investor Protection Fund) This article is for information purposes only Please consult with a professional advisor before taking any action based on information in this article Sunil Heda can be reached by phone at 416-571-0369 or by email at sunilhedarbccom

C

MBT SaluteS Small BuSineSS

The VOICE Fall 201524

11 Allstate Parkway Suite 206Markham Ontario L3R 9T8

Tel 9054158800 Fax 9054158875Tol Free 18884158802

Healthy pets make happy homes Open 7 days a week

Dr P Brar and Dr B Yogi

5970 - 16th Avenue - Unit 104

Markham ON L3P 7R1

Tel 9055547210 bull Fax 9055547214

www16aveanimalhospitalcom

Mon-Fri 800am ndash 600pm Sat-Sun 1000am ndash 500pm

9056420054canmarkcommunicationscom

MBT SaluteS Small BuSineSS

The VOICE Fall 201525

Member-Canadian Investor Protection Fund

Sunil Heda cpa Investment Advisor RBC Dominion Securities

416-571-0369 | sunilhedarbccom | wwwrbcdscomsunilheda

Hugo Pacific Commercial Centre 3601 Hwy 7 E Hsbc Tower 10th Floor

suite 1005 Markham L3r 0M3

905-305-7800

MARKHAM SHOWCASEPRESENTED BY ENTERTAINMENT MARKHAM

VENDOR SPACE IS LIMITEDRESERVE TODAY

905-474-0730 ext 3019

ENTERTAINMENT

MARKHAM20152015

FOR MORE INFORMATION VISIT MARKHAMBOARDCOM

FREE ADMISSIONTUESDAY OCTOBER 20

5 - 7 PMYORK DOWNS GOLF amp COUNTRY CLUB

4134 -16TH AVE

FEATURING VENDORS NETWORKING GIVEAWAYS

PSYCHOLOGYPHYSIOTHERAPY

SPEECH THERAPYOCCUPATIONAL THERAPY

BEHAVIOUR CONSULTATIONDIETITIAN SERVICES

MUSIC THERAPMUSIC THERAPYSOCIAL WORK

www1to1therapycom9057871900

The VOICE Fall 201526

9204865 Canada Inc OA Scott Executive Services

Ameoba Sionwwwameobasioncom

Apricot amp Herbs Catering Incwwwapricotandherbscom

Aroma Expresso Bar Markville Mallwwwaromaca

Boundless Productions ltdwwwboundless productionsca

Bulls-Eye Specialty Ads Incwwwbullseyeuniformcom

Caffe demetre franchising Corporation

CHES Visual design Incwwwchesvisualcom wwwtorontonotecom

Chooi law llPwwwchooi-lawcom

CTBC Bank Corp (CANAdA)wwwctbcbankca

drake Internationalwwwcadrakeintlcom

Elite Office Staff Incwwweliteofficestaffcom

Georgersquos Coffee Cowwwgeorgescoffeeca

GlP worldwide Expedition Travel and Tourswwwglpworldwidecom

Happy life wealth Management Incwwwhappylifewealthca

HSBC Bank Canadawwwhsbcca

ITN food Corporationwwwitnfoodcorpcom

Jd development Groupwwwjddevelopmentca

layoff Protection Planwwwlayoffinsuranceca

Mobilicity Monster Mobile

napkin marketingwwwnapkinmarketingcom

New Start Computer Trainingwwwnewstarttrainingca

Nu Innovations Inc

Peter Ashman Conditioningwwwashman conditioningcom

Power of Success Incwwwpowerofsuccessca

Residence Inn by Marriott Markhamwwwmarriottcomyyzmh

Richardson GMPrgmpdigitalagentca webFrankOrtenciohome

Robert Half Canadawwwroberthalfca

Ronen Systems ltdwwwronensystemscom

SecuTrans Incwwwsecutransca

SEQ Securitywwwseqsecuritycom

Synergie Hunt Internationalwwwhuntca

The Mill Bar and Grillwwwthemillbarandgrillca

Unionville Appliance ltdwwwunionvilleappliancecom

Unionville Gelato Cowwwunionvillegelatocom

weboptywwwweboptycom

ZINGOVATIONwwwzingovationcom

wElCOME TO OUR NEwEST MEMBERSSEE THE ENTIRE lIST AT MARKHAMBOARdCOM

CorporateTitle sponsor

Breakfast networking series

Premier

THANK YOU TO OUR GENEROUS SPONSORS

Womenrsquos networking Title sponsor

Page 8: Fall Issue BENDING REALITY - Markham VOICE · A Virtual Care Community pg 10 2015 Fall Issue MARKHAM S EXCLUSIVE BUSINESS MAGAZINE BENDING REALITY DHAN BALACHAND S HEADSET CAN TAKE

The VOICE Fall 20158

The VOICE Fall 20158

spending millions of dollars to manufacture and then finding issues you can visualize the engine block in true scale walk alongside it and interact with it as if it was a real part The only thing the system canrsquot give you is the taste smell and touchrdquo

In fact Balachand and his team are already using the Cortex for their own engineering purposes Using the Cortex they designed eight months ago Sulon is virtually designing the version of the Cortex they are preparing to launch This next-generation Cortex is floating in the middle of their workspace as they make sure all the parts fit The team can even virtually wear it

Balachand also sees the potential for a dedicated application for firefighters

with the Cortex retrofitted onto helmets providing a real-time map of the physical space they will be entering so they know exactly what to expect ldquoThe Cortex sees up to 30 metres around you As the data is collected the firefighterrsquos position is wirelessly transmitted to colleagues outside so they can see whatrsquos happening and offer guidancerdquo says Balachand ldquoMicrophones will detect noise leading firefighters to people who may be trappedrdquo

Perhaps the biggest impact will come in the education space Cortex-wearing students could experience the classroom and a shared learning environment without being physically present A built-in audio system would further social

learning by allowing students to communicate with each other Balachand envisions school gymnasiums transformed into virtual museums zoos or time machines taking students to the dinosaur age ldquoThe Cortex means we can create the Magic School Bus experience for real The possibilities are endless The goal in the next five years is to make the Cortex a mainstream product We want it to become an everyday item for everyone on the planetrdquo

If the technology delivers on the potential Balachand

describes then the Cortex may in fact become as ubiquitous and essential to everyday living and working as smartphones and tablets are today The product wonrsquot be released until 2016 but when it does consumers will determine whether or not it is the next must-have technology

The Cortex means we can create the Magic School Bus experience for real

IT PAYS TO KNOWProfessional Development

Mark your calendar for payroll education

With more than 190 federal

and provincial regulations

and changes each year

staying payroll compliant

is one of the biggest

challenges employers face

Improve compliance and reduce the risk of audits and penalties with help from Professional Development seminars from Canadian Payroll Association (CPA)

CPA offers seminars for all levels from beginner to advanced On a variety of topics covering Learning Payroll Taxable Benefits Employment Standards Pensions and more Check our calendar for a seminar in your area

Learn more at payrollca

Call 416-487-3380 ext 118 or 1-800-387-4693 ext 118

Become a CPA member and get preferred rates on seminars Stay Current Stay Compliant

wwwpayrollca

Marty S CPM - CPA Member Ontario Region

The VOICE Fall 20159

Client _____________________________________________________ Docket ________________Media _____________________________________________________ Placement ____________Trim Size ______________________ Safety ____________________ Bleed ________________Colour ________________________ Publ Date _________________ Prod Date ____________

Tel 416-423-9825 E-mail dmaguiremaguiremarketingcom

Casio Canada Ltd CAS-PRO-2631-15Markham Board of Trade Magazine 3625 W x 975 H NA NA 4 colour 2015 Aug 6 2015

1 Mophiersquos Juice Pack H2PROWhile Mophiersquos latest generation iPhone 6 case isnrsquot the sleekest on the market itrsquos certainly the most hardcore and multi-functioning The

Juice Pack H2PRO contains a 2750 mAh battery providing your phone with 100 percent extra battery life Its integrated power button allows you to choose when to charge and for how long

And the H2PRO will certainly keep your device out of harmrsquos way With its IP-68 protection your phone can sustain complete continuous submersion in water (12 m for up to 30 min) Itrsquos also protected against vibrations shocks and drops meeting US Military Standard 810GCompatible with iPhone 6Available August 2015wwwmophiecom

2 MOSrsquos Reach GoImagine the convenience of having a full-strength power outlet in your backpack The Reach Go is close to being just that Itrsquos the first power bank that can charge a laptop at full speed (MOS boasts that it can charge your MacBook 2015 three times over) And its 15000 mAh battery

has a slim design that enables you to bring it everywhere

Because it uses new USB-C connectors the Reach Go can charge all of your devices (phone tablet and laptop) at the same time while also acting as a USB 3 hub This lets you charge and transfer data from one device to another simultaneouslyCompatible with all devices using USB-C Available October 2015wwwmosorganizercom

3 YOLKrsquos Solar PaperYOLKrsquos Solar Paper will appeal to the eco-friendly and the outdoor

adventurer Its Kickstarter campaign claims itrsquos the worldrsquos thinnest and lightest solar charger

On a sunny day the 5-watt solar panel charges a smart phone in just over two hours Its slim lightweight design means you can clip it onto just about anything while it charges And when itrsquos not in use the Solar Paper fits into a small notebook If yoursquore in need of a more powerful charger for a tablet laptop camera or any other USB-compatible device additional magnetic panels are available to upgrade your Solar Paper to 10 wattsCompatible with all devices using USBFirst shipments begin September 2015 wwwyolkstationcom

TECH GADGETS

Power UpJust about everyone is now reliant on multiple devices and 247 accessibility It comes as no surprise then that some of the exciting innovations available this fall seek to free you from that wall outlet and keep you moving

The VOICE Fall 201510

Made in Markham ForaHealthyMecom

hronic diseases are the leading cause of death and disability in this province Nearly 80 percent of

Ontarians over the age of 45 suffer from a chronic illness such as heart disease diabetes and arthritis and as the population ages the challenges involved in caring for this large and diverse population will grow ndash and so too will the economic burden on the health care system In Canada it is estimated that chronic conditions already account for approximately $90 billion annually in direct health care costs and lost productivity and that number is expected to increase

Courtney Cole knows the realities behind the statistics A business executive and entrepreneur with more than 20 yearsrsquo experience in diverse fields he has had first-hand insights into the way our health care system approaches the management of the chronically ill ldquoWith a background in health

By Sarah Sweet

A Virtual Care Community

C

A Unique World of Equipment Tools amp More

wwwprincessautocom

8200 WOODBINE AVENUE bull MARKHAM bull (905) 944-9696

The VOICE Fall 201511

care and technologyrdquo he says ldquoIrsquove had the opportunity to interact with patients and clinicians at hospitals within Ontario I saw opportunities and identified several gaps in terms of access to care and I saw how

patientsrsquo knowledge of chronic conditions and the decisions they make affect their quality of liferdquo Chronically ill patients and their caregivers confront a complex and intimidating set of circumstances they often see a variety of specialists going from one doctor to another while trying to manage multiple symptoms prescriptions and lifestyle changes

But studies show that informed patients with access to consistent and supportive care have better health outcomes and fewer readmissions Cole saw an opportunity to improve lives while reducing health care costs and in 2012 he founded ForaHealthyMecom

ForaHealthyMecom harnesses technology to enhance the care patients receive when theyrsquore not in a medical facility The resource which is most often prescribed by physicians is designed to support patients diagnosed with high-impact chronic conditions The web-based and mobile platform acts as a management and education hub patients can create calendars and tracking charts and access clinician-validated information about their illnesses ldquoPatients can empower themselves to give meaningful and accurate assessments of their treatment and where they are in their carerdquo Cole explains

The company has also recently expanded its virtual care capabilities adding a telemedicine component that enables secure video-based consultations between patient and physician ldquoWersquore giving clinicians more tools to reach and care for patients while theyrsquore away from hospitalrdquo Cole says ldquoMany patients live in remote locations and have issues with transportation and this way a clinician can schedule virtual follow-ups and be more efficientrdquo

The ForaHealthyMecom approach with its emphasis on informed patients and a virtual community of care has the potential to ease the pressures on the health

care system ldquoIt results in a lower cost for the health system in generalrdquo Cole says ldquoYou get a better use of cliniciansrsquo time in terms of engaging and educating patients efficiencies that can be realized through

the use of telemedicine and improved workflows when it comes to patient onboarding management and dischargerdquo

But its benefits to the health care system extend beyond cost savings and efficiencies Using aggregated and de-identified data ndash the confidentiality of patientsrsquo personal details is strictly maintained in accordance with the governmentrsquos privacy guidelines ndash ForaHealthyMecom supports research involving a variety of chronic conditions ldquoWe conduct research into health outcomes or public awareness of certain conditions in order to shape policy and investigate how to use knowledge

to improve outcomes for patientsrdquo Cole explains pointing to projects the company has undertaken on peripheral arterial disease and chronic kidney disease with partners at St Michaelrsquos Hospital and York Universityrsquos Faculty of Health

The company has already garnered support from government funding agencies such as the Ontario Centres of Excellence and the Natural Sciences and Engineering Research Council of Canada It has also been accepted into the Canadian Technology Accelerator Initiative run by the Canadian Trade Commissioner Service which provides innovative Canadian startups with support and resources to compete in US and global markets Cole himself was the recipient of ventureLABrsquos 2015 W Daniel Mothersill BUILD Award which honours exceptional entrepreneurs for accomplishments in the previous year

ForaHealthyMecom has primarily partnered with health care institutions in Ontario but Cole sees the potential for continued expansion ldquoThis is a knowledge-based industry that will drive economic growth within Markham the province and hopefully across the countryrdquo

A Virtual Care CommunityldquoPatients can empower themselves to give

meaningful and accurate assessments of their treatment and where they are in their carerdquo

The VOICE Fall 201512

DIGITAL DISRUPTIoN GAMe-CHAnGinG TeCHnOlOGYBusiness Reading and Professional Development

The MeshWhy the Future of Business Is sharingby Lisa GanskylTechnological and social advancements have shifted business practices and norms from formulaic models to unique complexities where consumers have more choices tools information and power Naming this ldquothe Meshrdquo trailblazing entrepreneur Lisa Gansky investigates the structures and developments of new business

dynamics demonstrating how organizations can build strong brands and communities for customers wanting to access rather than own goods Mesh businesses like ZipCar and Kickstarter use social media and analytics to provide their customers with what they need exactly when they need it Looking at large-scale patterns and real case studies of businesses and social enterprises The Mesh is an eye-opening guide to the newest wave of information-enabled commerce thatrsquos improving our communities and planet

Behind Every Good Decisionhow Anyone Can use Business Analytics to Turn Data into Profitable Insightby Piyanka Jain Puneet SharmaDive into business analytics with this step-by-step guide to optimizing your venture From increasing revenue and reducing costs to improving productsservices and finding creative solutions analytics are critical to success Discover the steps and strategies to making

informed decisions using just spreadsheet software the data you need and your brain Learn real-world examples and complete activities along the way creating a business question and plan finding the necessary data and examining the results to take action This ebook is a great complement to the monthly Market Research Workshops organized by the Markham Small Business Centre and Markham Public Library For more related workshops check out the MSBC and VentureLAB websites

Business growth starts with a conversation

When growing your business the most useful financial advice is industry specialized financial advice RBC is proud to be an active member of the Markham Board of Trade

reg trade Trademarks of Royal Bank of Canada RBC and Royal Bank are registered trademarks of Royal Bank of Canada 30060 (022015)

TM

To start a conversation today visit rbccombusiness

The VOICE Fall 201513

Business advisors with over 20 years of experience servicing various industries

and providing personal services in

Accounting amp Auditing bull Business Plans amp Start-Ups bull Estate amp Financial Planning

Taxation ndash Personal amp Corporate

Jack Eigenmacht CA CFP 9053059722 x 228

E jackeigenmachtcrackowercom

wwweigenmachtcrackowercom345 Renfrew Drive bull Suite 202

Markham Ontario L3R 9S9

Wersquore celebrating York Regionrsquos debut of the TAVES consumer electronics show Forward-thinking and eye-opening with a hint

of futuristic fiction these reads will inspire and inform anyone looking to leverage technology to transform their lives business or career

Boldhow to Go Big Achieve success and Impact the Worldby Peter H Diamandis and Steven Kotler Bold is a how-to guide for increasing capital and bettering lives with exponential technologies moonshot thinking and crowd-power Building on the New York Times bestseller Abundance Diamandis and Kotler divulge insights from their own high-risk ventures and review the

strategies of Elon Musk Jeff Bezos and more Business acceleration alternative funding models and brand development will especially appeal to early-stage entrepreneurs ndash though this motivational read will inspire innovators across the board Coverage of creative applications for disruptive technologies including robotics AI sensors and 3D printing may even prompt you to visit the 3D printers at Cornell Community Centre Library and start brainstorming If yoursquore hooked on Salim Ismailrsquos Exponential Organizations or saw Ismailrsquos talk at this yearrsquos Global Impact Competition yoursquoll love Bold

Makersby Cory DoctorowIn a world where conglomerates crash and multinationals implode innovation is integral to rescuing world and local economies Bankers VCs and investors scour the planet to finance high-tech micro-ventures in every neighbourhood Malls are rejuvenated and communities are rebuilt ndash but how long will it last Makers may be a work of fiction but is it far off from reality This edgy and exciting novel

forecasts a grassroots economics system for the technological era and chronicles the journey of its quirky creators The featured author for 2015rsquos One Book One Markham Cory Doctorow writes a gripping fictional account that shines light on poignant issues of intellectual property business law entrepreneurialism economics and alternative funding models For details on One Book One Markham including an open discussion with Cory Doctorow visit wwwmarkhampubliclibraryca

Amanda Kelly is the Business Community Librarian at the Markham Public Library Reach her at akellymarkhamlibraryonca or see the libraryrsquos website wwwmarkhampubliclibraryca

The VOICE Fall 201514

PERKS WoRKBuilding Office Culture

ost companies identify their people as their most valuable assets And in an era of global economies advancing technology and

constant connectivity relationships between companies and their employees have never been so complex As employees check emails in between bedtime stories employers are stepping up to address their wellness with strategies that go beyond traditional benefit plans We are in the age of the perk

Perks have always existed in workplace culture think Don Draperrsquos drink cart in Mad Men There is however an increasing variability in how extensively companies use perks Perks are ldquoextrasrdquo provided to employees in addition to salary and traditional health care benefits They take such forms as flexible working arrangements professional development opportunities and freebies Interactive offices are now home to everything from climbing walls to beer

fridges to daycares Perks allow companies to develop a culture that has a positive impact on the health and happiness of their employees

Markhamrsquos own Allstate Insurance Company of Canada has seen that impact firsthand having been named one of Aon Hewittrsquos Best Employers in Canada ndash based on employee feedback ndash for the last three years In addition to competitive salaries and benefits packages Allstate offers perks that include discounts on services and products

M

By Kathryn willms

The VOICE Fall 201515

112 Guestrooms (Standard King 2 Queen Beds or One Bedroom Suite)

14th Floor Penthouse TownePlace Lounge (includes hot breakfast)

State of the art spacious 2000 square feet fitness facility and pool

13000 square feet of function space perfect for meetings and social events

187 Guestrooms (Standard King 2 Queen Beds or One Bedroom Suite)

Bistro featuring Starbucksreg 24-Hour Market

State of the art spacious 2000 square feet fitness facility and pool

13000 square feet of function space perfect for meetings and social events

7095 WOODBINE AVENUE MARKHAM ON L3R 1A3wwwmarriottcomyyzxm | wwwmarriottcomyyzmt

905-752-0446 | 905-474-0444

VISIT US AT THE FIRST ldquoTWIN BRANDEDrdquoMARRIOTT HOTEL IN MARKHAM CANADA

such as fitness memberships event tickets and home and auto insurance The company also supports employee charitable initiatives

encourages career development (through tuition reimbursement cross-departmental opportunities and coaching programs) and recognizes employee contributions through bonuses and milestone awards The most popular and widely used perk is the formal work-from-home program

For large companies like Allstate perks are one of a number of tools used to engage and reward employees ldquoPerks can attract employees to your organizationrdquo says Adrianne Sullivan-Campeau the vice president of human resources at Allstate ldquobut in isolation they will not be enough to make them stay The proper mix of good benefits a strong corporate culture and our ability to create opportunities to keep employees engaged [is what] will attract and ultimately keep employeesrdquo

For smaller companies perks often play a more significant role in defining workplace culture and encouraging engagement

The Centre for Social Innovation (CSI) is a co-working space and community for social innovators and entrepreneurs CSI staff perks reflect a culture of networking collaboration and a focus on workndashlife balance As Director of Culture Adil Dhalla describes it CSI seeks

to ldquomake social change and have fun while doing itrdquo CSI staff start with four weeks of vacation per year They participate in many of

the activities they arrange for the community Recently this has included an annual free trip to New York to celebrate the anniversary of the CSI space there Staff meetings feature improv classes and games of Family Feud According to Dhalla these activities along with the chance to participate in updating organizational values encourage employeesrsquo ldquosense of co-ownershiprdquo

For companies like CSI and Allstate perks have their perks They show workers that they are valued and heard and encourage feedback between management and employees And while some perks cost money others produce savings Allowing employees to work from home for example often results in a reduction of overhead costs Most importantly satisfied employees tend to be more productive and loyal which benefits a companyrsquos bottom line

The most obvious downside to offering perks is that many do cost money which can burden smaller businesses For larger companies not all perks are appropriate to all jobs and the employees who miss out may feel resentful Perks can also be difficult to revoke a fact that Marissa Mayer at Yahoo found out when she rescinded the ability of employees to work from home

Perhaps the more important and complicated question concerns quantifying the importance of perks to potential employees particularly Millennials entering the workforce Jillian Masters in her final year of university points out that perks speak to a companyrsquos culture which is an important consideration for job seekers ldquoOur generation has an image of what we want in the workplacerdquo When asked about what that image is she thinks about it and then laughs ldquoGooglerdquo The internet behemoth is famous for its free food bocce courts and bowling alleys But Masters like most workers identifies the most valuable perk as the freedom and flexibility to decide when and where to work More people are taking that philosophy to the next level and quitting traditional workplaces to freelance and chase that elusive workndashlife balance For those who have stayed the biggest perk may not be a perk at all

ldquoWhenever we ask employees [hellip] what they value most about working for the companyrdquo says Sullivan-Campeau ldquothe top response is always lsquothe peoplersquordquo

Itrsquos a sentiment that employers big and small and their employees can get behind

ldquoWorking with people you like as we move away from hierarchical work structures itrsquos not even a perkrdquo says Masters ldquoitrsquos a fundamentalrdquo

Perhaps the more important and complicated question concerns quantifying the importance of perks to potential employees particularly

Millennials entering the workforce

Satisfied employees tend to be more productive

and loyal which benefits a companyrsquos bottom line

The VOICE Fall 201516

fall winter promotion

25 off all services

Focus on your greatest competitive advantage

Call us 6475344774Email us jwaltershrpreneurca

wwwHRPreneurca

EMPLOYEES

Over 30 years of HR Business ExperienceSAVE MONEY SAVE TIME INCREASE PRODUCTIVITY

Your Productivity is Our Business

p

25 OFF

The VOICE Fall 201517

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

Dealer Principal

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

What are some of the biggest challenges you face growing and managing your business Following a busy summer we talked to Jenny Vargas of Vargas Family Roofing amp Exteriors Inc and she had this honest experience to share

ldquoWe are struggling with finding and retaining employees with the work ethic vision

and passion needed to succeed in this business We want to be a great place to work while providing excellent quality workmanship

We pay our employees a high wage and treat them honestly and fairlyrdquo

And who canrsquot relate to this challenge Vargas Roofing is facing the same basic challenge that employers face daily ndash namely to attract develop and retain the right people to support business success Jennyrsquos comment drills down to the core of the issue What kind of culture are you creating in your organization You can put values and principles into a mission statement and hang it on the office wall but how do you get people to honour and follow those values in the course of your daily business

Certainly treating people honestly and fairly is a good start This develops trust between you and your people but to set yourself apart from other employers you need to do more According to The Carrot Principle a recent Gallup poll found that nearly two-thirds of employees received no praise or recognition in the workplace in the past year (Gostick and Elton 53)

People are yearning for recognition Itrsquos meaningful to be a part of something where your talents commitment and hard work are recognized fairly and consistently And recognition is one of the easiest and most important ways to retain talent with the added benefit of accelerating performance But in order to be effective recognition needs to be specific meaningful and fair

A simple pat on the back is meaningless and easy to write off as favouritism until directly tied to a specific accomplishment or result Of course withholding recognition or being inconsistent alienates your all-stars and reinforces the mediocre behaviour of average and poor performers In a healthy culture you have lots of successes to celebrate So how do you recognize your staff ldquofairlyrdquo to give meaning to the work they do

Simple Sit down with your team and identify the top one two or three behaviours or results that drive your business success and agree to recognize achievements associated with them Then track measure and recognize the attainment of success

Recognition doesnrsquot need to be complicated It can range from a simple coffee card to a grand prize a night out to an employee-of-the-month award You can highlight one rock star or you can make it a friendly first- second- and third-place prize competition to recognize various levels of achievement for a set of goals Make it a game Make it fun Make it meaningful

Effectively recognizing your employees will not only help you keep good people it will help you develop them to support your business success Your employees will thank you And so will your customers

Expert Advice for Your Business

Keeping Good People

By Chris Collucci Empowerment Leaders

The VOICE Fall 201518

For over 60 years Allstate has provided home and auto insurance to Canadians Wersquore committed to serving the Markham community ndash home of our head office and where many of our employees reside

Terms and conditions apply Trademark owned by Allstate Insurance Company used under licence by Allstate Insurance Company of Canada copy2015 Allstate Insurance Company of Canada

Markham East Agency72 Copper Creek Drive Unit 109905-209-8278

Markham Markville Agency 4997 Highway 7 East Unit 9 905-947-9209

Contact your local Allstate agency for a quote

Markham Board of Trade members ndash take advantage of preferred group rates through the Good Hands Group Insurancereg program

Keeping Markham Residents in Good Handsreg

By Katherine Cummings

once worked for a company that was active on an entire range of popular social media accounts While I applauded their audacity and excitement to make

their mark in the digital sphere this impacted their strategy negatively and ultimately made for a bad return

We were so busy trying to do it all that we were spread too thin As a result our showing on each platform was lacklustre and did not reflect our efforts

Companies may feel the need to cover all the bases which is fine if theyrsquore looking to build a mogul and have the same presence as Google For many brands this is not the right solution Instead it is best to zero in on a couple platforms and herersquos why

1 It strengthens your communityA strong community and increased ROI are the two ultimate goals of social media

If your community manager is able to focus on a select number of platforms they will create better content and ultimately be present more frequently Heightened response times and a 247 presence will create a feeling of reciprocated loyalty The more you can gain a communityrsquos trust the greater the likelihood of lifelong customers and brand advocates

2 It highlights your strengthsCertain products just work better on certain platforms Chances are if yoursquove mastered ways to market your product or service in a traditional way your expertise will be highlighted if you choose the right platform This is why Starbucks excels on Instagram ndash its products are designed to have just the right photographic composition to please its fan base Ultimately this leads to better community engagement and loyalty

3 It gets the message out to the right customer baseThe different platforms have their own strengths and weaknesses They appeal to different age groups genders areas of the world mindsets and behaviours Each platform has its own unique audience and you will find it is well worth the exploration

In a world where entrepreneurialism is growing rapidly it is easy to recommend that one jump into the deep end with digital Yet you will find that narrowing your social media platforms will prove your worth faster and greater than you would ever expect

We will explore the top four platforms in editions to come to help you plan the best strategy for an increased return

I

Donrsquot Do it All Expand Your Reach by Limiting Your Channels

The VOICE Fall 201519

BUilDinG COMMOn GROUnD Public Spaces for Growth

Discover What Makes Town Centre Montessori Private Schools Unique

Pre-School to Grade 1 905-474-3434Grade 2 to Grade 12 and University Prep 905-470-1200

TCMPScom

An International Baccalaureate (IB) Candidate School

114 Anderson Avenue Suite 7C Markham ON L6E 1A5

Servicing all your accounting

and tax needsbull Bookkeeping Services

bull Income Tax Preparation amp Planning

bull HSTGST

bull Payroll Services

bull Manual or Computerized

Tel 905-471-7979 Email infojpaccountingtaxcomwwwjpaccountingtaxcom

By Amanda R Kelly

ublic spaces are the cornerstones of a healthy and prosperous community Historically designed to foster commerce and fuel democracy the

greatest impact of these spaces comes from diverse people and perspectives intermingling

How does this spur growth in our city In the 2012 report Placemaking and the Future of Cities the United Nations examined how public spaces ldquofacilitate social capital economic development and community revitalizationrdquo (1) Their Project for Public Spaces focuses on the impact of these spaces at a local level ndash from increasing property values and jump-starting entrepreneurialism to decreasing crime rates and boosting civic engagement

Perhaps the most familiar of all public spaces are roadways Today they are used mostly for vehicles but the UN report highlights that when streets are ldquoplanned for

people meaning they are not completely auto-centric [they] add to the social cohesion of communities by ensuring human interaction and providing safe public spaces that promote cultural expressionrdquo (7) This in turn sparks innovative thinking and community identity

So how can a streetrsquos use be diversified Street festivals are clear examples such as this summerrsquos GlobalFest and the Markham Village and Unionville Festivals as well as local markets On a daily basis though streets can still attract visitors while remaining open for traffic

Pedestrian activities can include athletic endeavours like jogging or dog walking commercial pursuits like window shopping or visiting food stands cultural explorations like viewing public art and even pop-up destination quests to bistro patios and sidewalk sales The sleek new transit stops like at Warden and Highway 7 are great

examples of multipurpose hubs facilitating access to transportation while enabling residents to mingle

Changes in the use of Markhamrsquos public spaces will become increasingly apparent as housing density rises family picnics friendly sports games school studies and work meetings will continue moving from private residences to common ground such as parks and libraries Internationally many cities have leveraged this efficiency by investing in their public spaces Manhattan is 33 percent public space (including streets) while Toronto is 11 percent Markham has a celebrated history of developing public spaces As our city expands it will be exciting for all residents to see and participate in the growth and evolution of our public spaces

The UNrsquos Project for Public Spaces is at wwwppsorg

P

The VOICE Fall 201520

7676 Woodbine Ave Unit 10 Markham ON Canada L3R 2N2

905-940-2378

Ten Reasons to Fall in Love with Windows 10

indows 10 has arrived and Microsoftrsquos newest version of the worldrsquos most popular

operating system is earning millions of smiles from critics gamers and business folk Here are some of the highlights

1 Tested by millions of usersThe Windows Insider Program gave users a chance to see and shape the operating system from its earliest stages and by the official launch of Windows 10 four million people were already using the new system This direct collaboration between Microsoft developers and the Windows community was indispensable in shaping the newest version of the operating system

2 Quick learning curveIf yoursquore one of 15 billion Windows users worldwide you already know how to use Windows 10 The start menu is back now streamlined for better usability and highly customizable to suit your taste You can pin apps and favourites to this new start menu allowing you to access the stuff you care about most via live tiles

3 State-of-the-art securityWindows 10 addresses modern security concerns with advancements that protect your identity and data from cyberthreats Windows Hello moves past traditional passwords to secure all your devices (PCs tablets phones) with biometrics

W

The VOICE Fall 201521

Device Guard vets your applications to ensure theyrsquore safe to use And Passport allows you to authenticate applications websites and networks for added security

4 Better browsingWindows 10 introduces Microsoft Edge a new web browser that integrates Cortana to provide voice control more personalized search and instant access to key actions You can write or type notes directly on webpages store them and share them easily Therersquos even a new reading mode that strips unnecessary formatting from pages for better online reading

5 Smarter snappingWindows 10 allows you to snap up to four apps in place and see all open tasks in a single view You can resize windows swiftly manage multiple monitors easily and create virtual desktops to maximize screen space or to group things by project

6 Device friendlyWindows 10 is a device-responsive operating system With Windows Continuum apps work in all modes

and on all Windows 10 devices including 2-in-1s Users can touch type or write depending on their task or preference Plus new Windows phones with Continuum can be connected to a monitor mouse and keyboard to work like PCs

7 Great apps includedA number of productivity-boosting apps come standard with Windows 10 OneNote Alarms amp Clocks Calculator Mail Calendar Camera Maps Music Photos Video Voice Recorder and Windows Store These apps use OneDrive to store and sync your info across Windows 10 devices so you can access your files and preferences from just about anywhere

8 Windows StoreYou can shop for apps games music movies and TV shows from Windows Store and all purchases are certified for security and are compatible with Windows 10 PCs phones and tablets For businesses Windows Store allows IT administrators to browse the app catalogue buy apps in bulk and manage licences using an organization-controlled identity

9 Itrsquos freeIf yoursquore running Windows 7 or 81 on a device yoursquore probably eligible to upgrade that device to Windows 10 for free The Enterprise editions are excluded unless you have Software Assurance You will have one year to receive your free upgrade to Windows 10

10 Xbox on Windows 10All work and no play makes for a dull user so if yoursquore inclined to game after hours yoursquoll be overjoyed to hear that Xbox on Windows 10 brings the Xbox Live gaming network to Windows 10 PCs and tablets The integrated Xbox app allows you to play games with friends on your PC streamed directly from your Xbox One console to your Windows 10 tablet or PC

To find out more about Windows 10 check out the following links

Windows 10 FAQ wwwmicrosoftcomen-cawindowswindows-10-faq

Windows 10 free upgrade offer wwwmicrosoftcomen-cawindowswindows-10-upgrade

Sue Borden is the SMB Customer Marketing Lead at Microsoft Canada

416-510-0015 Marlin Travel Don Mills 217-170 The Donway West

Don Mills ON M3C 2G3

Specializing in Adventure Travel amp Unique Destinations

Adventure

Travel

Unique Destinations

Beyond Destinationsreg

wwwmarlintravelcaDon-Mills-Donway

Marlin Travel Don Mills has over 50 years of adventure travel experience Between our experienced Travel Professionals we have visited over 60 countries and 7 continents Whether its Manchu Picchu Antarctica or The Rock of Gibraltar our Travel Professionals will help plan your prefect adventure

ADDED BONUS Bring in a copy of this ad and receive 25 Bonus AIR MILESreg reward miles by simply visiting our branch

Receive 25 reward miles on presentation of this ad No purchase is required Oer is valid for the recipient only and is not transferable Oer must be redeemed by Marlin Travel Don Mills by June 1 2015 Limit one (1) oer per collector Some conditions apply Ask your Marlin Travel Don Mills travel profesional for complete details Base reward mile oer is 1$35 on vacation packages cruise fares and other flights Not applicable on scheduled airline or rail tickets hotel and car reservations paid locally service fees non-commissionable items foreign exchange and insurance Other conditions may apply regTrademarks of AIR MILES International Trading BV Used under license by LoyaltyOne Inc and Transat Distribution Canada Inc Marlin Travel is a division of Transat Distribution Canada Inc ON Reg 50015084 Head Oce 191 The West Mall Suite 700 Etobicoke ON M9C 5K8

HOW DO I SAVE $184000IN TAXES WHEN I SELL MY BUSINESS

THE LIFETIME CAPITAL GAINS EXEMPTIONYou may have heard of the exemption but when an offer to purchase your business is made are you properly structured to be eligible for the exemption The partners of Kreston GTA can help We are an experienced firm of Chartered Professional Accountants that advise businesses throughout their life cycle Whether you need to structure your business for sale or just need help setting up your business we are there to provide strategic support

Contact Spence Walker to set up a consultation

krestongtacom | 9054745593 | 8953 Woodbine Avenue Markham OntarioA member of Kreston International | A global network of independent accounting firms

The VOICE Fall 201522

R

neW UniOnVille HOMe SOCieTY2014 Business Excellence Accessibility Award WinnerBy Jillian Masters

their mission statement the New Unionville Home Society (UHS) emphasizes that long-

term care is not just about providing a needed service to the community but to each individual UHS strives to promote wellness and independence and ultimately improve quality of life for every client It is about aging well and living better

Living better means having access to quality facilities and compassionate care but also ensuring that innovative developments in healthcare technology are accessible to all UHSrsquos President and Chief Executive Officer Debra Cooper Burger believes that ldquoto meet the needs of an aging population we are compelled to look for

transformational changes in service options and service deliveryrdquo As such UHS does not simply promote accessibility but poises itself at the forefront It aims to be a model practice in long-term care a commitment evident in its ongoing partnership with Markham-based startup Engage Biomechanics

UHS consulted on testing protocols for a new Engage product which allows wireless real-time monitoring of mobility-impaired residents in order to improve internal turn management processes and considerably reduce the risk of pressure ulcer development UHS is one of two facilities in Ontario participating in the applied research and testing program on this device exemplifying how UHS is involved in research to improve healthy aging in residential facilities

UHS has been providing services to seniors for forty-five years and Cooper Burger believes that engagement with emerging technologies is essential ldquoInnovation is key to successrdquo she says simply ldquoWe are promoting a culture of continuous quality improvement through creative partnerships such as Engage Biomechanics York University

and MARS Innovation to name a fewrdquo Cooper Burger emphasizes UHSrsquos ongoing commitment to embracing new opportunities and advancing learning and accessibility It is this commitment that allows UHS to achieve its ultimate goal ldquoIt will help us enhance the experience of agingrdquo she tells me ldquoone person at a timerdquo

In

(From left) Mayor Frank Scarpitti Debra Cooper Burger President and Chief Executive Officer Unionville Home Society Michael Bakewell Chief Operations Officer Unionville Home Society

The VOICE Fall 201523

WOMENrsquoS NETWORKING LUNCHEON

Sponsored by

WEDNESDAY OCTOBER 28 2015 11 AM - 2 PMAngus Glen Golf Club 10080 Kennedy Rd (north of Major Mackenzie)

BOUTIQUE VENDORS NETWORKING GIVEAWAYS

RESERVE YOUR SEATS TODAYMARKHAM BOARD OF TRADE MEMBERS $50 + HST

NON-MEMBERS $65 + HSTCORPORATE TABLES AVAILABLE

PRE-REGISTRATION MARKHAMBOARDCOM or 905-474-0730 x 3025

SPECIAL GUEST SPEAKERMARY E CAWFIELDDIRECTOR CLIENT CAREDEERFIELDS CLINIC

ldquoITrsquoS TIME TO PUT A BLOWTORCH TO OLD BELIEF SYSTEMS THAT NO LONGER SERVE USrdquo

FOLLOW US MBTWNET

Smart Strategies for Creating a Charitable Legacy

anadians believe strongly in giving back to communities causes and organizations that are important to them For many Canadians philanthropy has become an increasingly important part of overall financial planning Whatrsquos more

Canadians are looking for ways to ldquodo good while doing wellrdquo when investing their money

When it comes to charitable giving you have a number of options that can help you achieve your philanthropic goals while at the same time provide you with some tax relief

Donating securities The federal government has introduced several tax incentives in recent years to encourage charitable giving For example if you donate publicly listed securities directly to qualified charities rather than first selling stocks and then donating the proceeds you will not be charged capital gains tax This means that you not only receive a tax break but you also receive a donation receipt equal to the fair market value of the donated security

Charitable foundations Another tax-effective charitable giving strategy is setting up your own charitable foundation A private foundation gives you a high level of control and flexibility with respect to charitable giving and you can make donations to your own foundation and still receive a donation tax receipt like any other donation However to maintain its charitable status your foundation must meet its annual disbursement quota which means that 35 of the average value of the foundationrsquos assets that are not used directly in charitable activities or administration must be spent on charitable activities or on gifts to qualified donees A private foundation also involves certain costs and administrative requirements

An alternative to setting up a private foundation is making tax-deductible donations to a public foundation Public foundations are similar to private foundations in many respects but they involve less cost and administration Although you would not have outright control you could still recommend to the public foundationrsquos directors which charities receive grants And similar to private foundations in-kind donations of publicly listed securities to a public foundation are eligible for the zero capital gains inclusion rate

Gifting life insuranceDepending on your age and needs there are other creative charitable giving strategies Gifting your life insurance can reduce taxes and significantly increase your charitable contribution after death to your favourite charity

This article is supplied by Sunil Heda CPA an Investment amp Wealth Advisor with RBC Dominion Securities Inc (MemberndashCanadian Investor Protection Fund) This article is for information purposes only Please consult with a professional advisor before taking any action based on information in this article Sunil Heda can be reached by phone at 416-571-0369 or by email at sunilhedarbccom

C

MBT SaluteS Small BuSineSS

The VOICE Fall 201524

11 Allstate Parkway Suite 206Markham Ontario L3R 9T8

Tel 9054158800 Fax 9054158875Tol Free 18884158802

Healthy pets make happy homes Open 7 days a week

Dr P Brar and Dr B Yogi

5970 - 16th Avenue - Unit 104

Markham ON L3P 7R1

Tel 9055547210 bull Fax 9055547214

www16aveanimalhospitalcom

Mon-Fri 800am ndash 600pm Sat-Sun 1000am ndash 500pm

9056420054canmarkcommunicationscom

MBT SaluteS Small BuSineSS

The VOICE Fall 201525

Member-Canadian Investor Protection Fund

Sunil Heda cpa Investment Advisor RBC Dominion Securities

416-571-0369 | sunilhedarbccom | wwwrbcdscomsunilheda

Hugo Pacific Commercial Centre 3601 Hwy 7 E Hsbc Tower 10th Floor

suite 1005 Markham L3r 0M3

905-305-7800

MARKHAM SHOWCASEPRESENTED BY ENTERTAINMENT MARKHAM

VENDOR SPACE IS LIMITEDRESERVE TODAY

905-474-0730 ext 3019

ENTERTAINMENT

MARKHAM20152015

FOR MORE INFORMATION VISIT MARKHAMBOARDCOM

FREE ADMISSIONTUESDAY OCTOBER 20

5 - 7 PMYORK DOWNS GOLF amp COUNTRY CLUB

4134 -16TH AVE

FEATURING VENDORS NETWORKING GIVEAWAYS

PSYCHOLOGYPHYSIOTHERAPY

SPEECH THERAPYOCCUPATIONAL THERAPY

BEHAVIOUR CONSULTATIONDIETITIAN SERVICES

MUSIC THERAPMUSIC THERAPYSOCIAL WORK

www1to1therapycom9057871900

The VOICE Fall 201526

9204865 Canada Inc OA Scott Executive Services

Ameoba Sionwwwameobasioncom

Apricot amp Herbs Catering Incwwwapricotandherbscom

Aroma Expresso Bar Markville Mallwwwaromaca

Boundless Productions ltdwwwboundless productionsca

Bulls-Eye Specialty Ads Incwwwbullseyeuniformcom

Caffe demetre franchising Corporation

CHES Visual design Incwwwchesvisualcom wwwtorontonotecom

Chooi law llPwwwchooi-lawcom

CTBC Bank Corp (CANAdA)wwwctbcbankca

drake Internationalwwwcadrakeintlcom

Elite Office Staff Incwwweliteofficestaffcom

Georgersquos Coffee Cowwwgeorgescoffeeca

GlP worldwide Expedition Travel and Tourswwwglpworldwidecom

Happy life wealth Management Incwwwhappylifewealthca

HSBC Bank Canadawwwhsbcca

ITN food Corporationwwwitnfoodcorpcom

Jd development Groupwwwjddevelopmentca

layoff Protection Planwwwlayoffinsuranceca

Mobilicity Monster Mobile

napkin marketingwwwnapkinmarketingcom

New Start Computer Trainingwwwnewstarttrainingca

Nu Innovations Inc

Peter Ashman Conditioningwwwashman conditioningcom

Power of Success Incwwwpowerofsuccessca

Residence Inn by Marriott Markhamwwwmarriottcomyyzmh

Richardson GMPrgmpdigitalagentca webFrankOrtenciohome

Robert Half Canadawwwroberthalfca

Ronen Systems ltdwwwronensystemscom

SecuTrans Incwwwsecutransca

SEQ Securitywwwseqsecuritycom

Synergie Hunt Internationalwwwhuntca

The Mill Bar and Grillwwwthemillbarandgrillca

Unionville Appliance ltdwwwunionvilleappliancecom

Unionville Gelato Cowwwunionvillegelatocom

weboptywwwweboptycom

ZINGOVATIONwwwzingovationcom

wElCOME TO OUR NEwEST MEMBERSSEE THE ENTIRE lIST AT MARKHAMBOARdCOM

CorporateTitle sponsor

Breakfast networking series

Premier

THANK YOU TO OUR GENEROUS SPONSORS

Womenrsquos networking Title sponsor

Page 9: Fall Issue BENDING REALITY - Markham VOICE · A Virtual Care Community pg 10 2015 Fall Issue MARKHAM S EXCLUSIVE BUSINESS MAGAZINE BENDING REALITY DHAN BALACHAND S HEADSET CAN TAKE

The VOICE Fall 20159

Client _____________________________________________________ Docket ________________Media _____________________________________________________ Placement ____________Trim Size ______________________ Safety ____________________ Bleed ________________Colour ________________________ Publ Date _________________ Prod Date ____________

Tel 416-423-9825 E-mail dmaguiremaguiremarketingcom

Casio Canada Ltd CAS-PRO-2631-15Markham Board of Trade Magazine 3625 W x 975 H NA NA 4 colour 2015 Aug 6 2015

1 Mophiersquos Juice Pack H2PROWhile Mophiersquos latest generation iPhone 6 case isnrsquot the sleekest on the market itrsquos certainly the most hardcore and multi-functioning The

Juice Pack H2PRO contains a 2750 mAh battery providing your phone with 100 percent extra battery life Its integrated power button allows you to choose when to charge and for how long

And the H2PRO will certainly keep your device out of harmrsquos way With its IP-68 protection your phone can sustain complete continuous submersion in water (12 m for up to 30 min) Itrsquos also protected against vibrations shocks and drops meeting US Military Standard 810GCompatible with iPhone 6Available August 2015wwwmophiecom

2 MOSrsquos Reach GoImagine the convenience of having a full-strength power outlet in your backpack The Reach Go is close to being just that Itrsquos the first power bank that can charge a laptop at full speed (MOS boasts that it can charge your MacBook 2015 three times over) And its 15000 mAh battery

has a slim design that enables you to bring it everywhere

Because it uses new USB-C connectors the Reach Go can charge all of your devices (phone tablet and laptop) at the same time while also acting as a USB 3 hub This lets you charge and transfer data from one device to another simultaneouslyCompatible with all devices using USB-C Available October 2015wwwmosorganizercom

3 YOLKrsquos Solar PaperYOLKrsquos Solar Paper will appeal to the eco-friendly and the outdoor

adventurer Its Kickstarter campaign claims itrsquos the worldrsquos thinnest and lightest solar charger

On a sunny day the 5-watt solar panel charges a smart phone in just over two hours Its slim lightweight design means you can clip it onto just about anything while it charges And when itrsquos not in use the Solar Paper fits into a small notebook If yoursquore in need of a more powerful charger for a tablet laptop camera or any other USB-compatible device additional magnetic panels are available to upgrade your Solar Paper to 10 wattsCompatible with all devices using USBFirst shipments begin September 2015 wwwyolkstationcom

TECH GADGETS

Power UpJust about everyone is now reliant on multiple devices and 247 accessibility It comes as no surprise then that some of the exciting innovations available this fall seek to free you from that wall outlet and keep you moving

The VOICE Fall 201510

Made in Markham ForaHealthyMecom

hronic diseases are the leading cause of death and disability in this province Nearly 80 percent of

Ontarians over the age of 45 suffer from a chronic illness such as heart disease diabetes and arthritis and as the population ages the challenges involved in caring for this large and diverse population will grow ndash and so too will the economic burden on the health care system In Canada it is estimated that chronic conditions already account for approximately $90 billion annually in direct health care costs and lost productivity and that number is expected to increase

Courtney Cole knows the realities behind the statistics A business executive and entrepreneur with more than 20 yearsrsquo experience in diverse fields he has had first-hand insights into the way our health care system approaches the management of the chronically ill ldquoWith a background in health

By Sarah Sweet

A Virtual Care Community

C

A Unique World of Equipment Tools amp More

wwwprincessautocom

8200 WOODBINE AVENUE bull MARKHAM bull (905) 944-9696

The VOICE Fall 201511

care and technologyrdquo he says ldquoIrsquove had the opportunity to interact with patients and clinicians at hospitals within Ontario I saw opportunities and identified several gaps in terms of access to care and I saw how

patientsrsquo knowledge of chronic conditions and the decisions they make affect their quality of liferdquo Chronically ill patients and their caregivers confront a complex and intimidating set of circumstances they often see a variety of specialists going from one doctor to another while trying to manage multiple symptoms prescriptions and lifestyle changes

But studies show that informed patients with access to consistent and supportive care have better health outcomes and fewer readmissions Cole saw an opportunity to improve lives while reducing health care costs and in 2012 he founded ForaHealthyMecom

ForaHealthyMecom harnesses technology to enhance the care patients receive when theyrsquore not in a medical facility The resource which is most often prescribed by physicians is designed to support patients diagnosed with high-impact chronic conditions The web-based and mobile platform acts as a management and education hub patients can create calendars and tracking charts and access clinician-validated information about their illnesses ldquoPatients can empower themselves to give meaningful and accurate assessments of their treatment and where they are in their carerdquo Cole explains

The company has also recently expanded its virtual care capabilities adding a telemedicine component that enables secure video-based consultations between patient and physician ldquoWersquore giving clinicians more tools to reach and care for patients while theyrsquore away from hospitalrdquo Cole says ldquoMany patients live in remote locations and have issues with transportation and this way a clinician can schedule virtual follow-ups and be more efficientrdquo

The ForaHealthyMecom approach with its emphasis on informed patients and a virtual community of care has the potential to ease the pressures on the health

care system ldquoIt results in a lower cost for the health system in generalrdquo Cole says ldquoYou get a better use of cliniciansrsquo time in terms of engaging and educating patients efficiencies that can be realized through

the use of telemedicine and improved workflows when it comes to patient onboarding management and dischargerdquo

But its benefits to the health care system extend beyond cost savings and efficiencies Using aggregated and de-identified data ndash the confidentiality of patientsrsquo personal details is strictly maintained in accordance with the governmentrsquos privacy guidelines ndash ForaHealthyMecom supports research involving a variety of chronic conditions ldquoWe conduct research into health outcomes or public awareness of certain conditions in order to shape policy and investigate how to use knowledge

to improve outcomes for patientsrdquo Cole explains pointing to projects the company has undertaken on peripheral arterial disease and chronic kidney disease with partners at St Michaelrsquos Hospital and York Universityrsquos Faculty of Health

The company has already garnered support from government funding agencies such as the Ontario Centres of Excellence and the Natural Sciences and Engineering Research Council of Canada It has also been accepted into the Canadian Technology Accelerator Initiative run by the Canadian Trade Commissioner Service which provides innovative Canadian startups with support and resources to compete in US and global markets Cole himself was the recipient of ventureLABrsquos 2015 W Daniel Mothersill BUILD Award which honours exceptional entrepreneurs for accomplishments in the previous year

ForaHealthyMecom has primarily partnered with health care institutions in Ontario but Cole sees the potential for continued expansion ldquoThis is a knowledge-based industry that will drive economic growth within Markham the province and hopefully across the countryrdquo

A Virtual Care CommunityldquoPatients can empower themselves to give

meaningful and accurate assessments of their treatment and where they are in their carerdquo

The VOICE Fall 201512

DIGITAL DISRUPTIoN GAMe-CHAnGinG TeCHnOlOGYBusiness Reading and Professional Development

The MeshWhy the Future of Business Is sharingby Lisa GanskylTechnological and social advancements have shifted business practices and norms from formulaic models to unique complexities where consumers have more choices tools information and power Naming this ldquothe Meshrdquo trailblazing entrepreneur Lisa Gansky investigates the structures and developments of new business

dynamics demonstrating how organizations can build strong brands and communities for customers wanting to access rather than own goods Mesh businesses like ZipCar and Kickstarter use social media and analytics to provide their customers with what they need exactly when they need it Looking at large-scale patterns and real case studies of businesses and social enterprises The Mesh is an eye-opening guide to the newest wave of information-enabled commerce thatrsquos improving our communities and planet

Behind Every Good Decisionhow Anyone Can use Business Analytics to Turn Data into Profitable Insightby Piyanka Jain Puneet SharmaDive into business analytics with this step-by-step guide to optimizing your venture From increasing revenue and reducing costs to improving productsservices and finding creative solutions analytics are critical to success Discover the steps and strategies to making

informed decisions using just spreadsheet software the data you need and your brain Learn real-world examples and complete activities along the way creating a business question and plan finding the necessary data and examining the results to take action This ebook is a great complement to the monthly Market Research Workshops organized by the Markham Small Business Centre and Markham Public Library For more related workshops check out the MSBC and VentureLAB websites

Business growth starts with a conversation

When growing your business the most useful financial advice is industry specialized financial advice RBC is proud to be an active member of the Markham Board of Trade

reg trade Trademarks of Royal Bank of Canada RBC and Royal Bank are registered trademarks of Royal Bank of Canada 30060 (022015)

TM

To start a conversation today visit rbccombusiness

The VOICE Fall 201513

Business advisors with over 20 years of experience servicing various industries

and providing personal services in

Accounting amp Auditing bull Business Plans amp Start-Ups bull Estate amp Financial Planning

Taxation ndash Personal amp Corporate

Jack Eigenmacht CA CFP 9053059722 x 228

E jackeigenmachtcrackowercom

wwweigenmachtcrackowercom345 Renfrew Drive bull Suite 202

Markham Ontario L3R 9S9

Wersquore celebrating York Regionrsquos debut of the TAVES consumer electronics show Forward-thinking and eye-opening with a hint

of futuristic fiction these reads will inspire and inform anyone looking to leverage technology to transform their lives business or career

Boldhow to Go Big Achieve success and Impact the Worldby Peter H Diamandis and Steven Kotler Bold is a how-to guide for increasing capital and bettering lives with exponential technologies moonshot thinking and crowd-power Building on the New York Times bestseller Abundance Diamandis and Kotler divulge insights from their own high-risk ventures and review the

strategies of Elon Musk Jeff Bezos and more Business acceleration alternative funding models and brand development will especially appeal to early-stage entrepreneurs ndash though this motivational read will inspire innovators across the board Coverage of creative applications for disruptive technologies including robotics AI sensors and 3D printing may even prompt you to visit the 3D printers at Cornell Community Centre Library and start brainstorming If yoursquore hooked on Salim Ismailrsquos Exponential Organizations or saw Ismailrsquos talk at this yearrsquos Global Impact Competition yoursquoll love Bold

Makersby Cory DoctorowIn a world where conglomerates crash and multinationals implode innovation is integral to rescuing world and local economies Bankers VCs and investors scour the planet to finance high-tech micro-ventures in every neighbourhood Malls are rejuvenated and communities are rebuilt ndash but how long will it last Makers may be a work of fiction but is it far off from reality This edgy and exciting novel

forecasts a grassroots economics system for the technological era and chronicles the journey of its quirky creators The featured author for 2015rsquos One Book One Markham Cory Doctorow writes a gripping fictional account that shines light on poignant issues of intellectual property business law entrepreneurialism economics and alternative funding models For details on One Book One Markham including an open discussion with Cory Doctorow visit wwwmarkhampubliclibraryca

Amanda Kelly is the Business Community Librarian at the Markham Public Library Reach her at akellymarkhamlibraryonca or see the libraryrsquos website wwwmarkhampubliclibraryca

The VOICE Fall 201514

PERKS WoRKBuilding Office Culture

ost companies identify their people as their most valuable assets And in an era of global economies advancing technology and

constant connectivity relationships between companies and their employees have never been so complex As employees check emails in between bedtime stories employers are stepping up to address their wellness with strategies that go beyond traditional benefit plans We are in the age of the perk

Perks have always existed in workplace culture think Don Draperrsquos drink cart in Mad Men There is however an increasing variability in how extensively companies use perks Perks are ldquoextrasrdquo provided to employees in addition to salary and traditional health care benefits They take such forms as flexible working arrangements professional development opportunities and freebies Interactive offices are now home to everything from climbing walls to beer

fridges to daycares Perks allow companies to develop a culture that has a positive impact on the health and happiness of their employees

Markhamrsquos own Allstate Insurance Company of Canada has seen that impact firsthand having been named one of Aon Hewittrsquos Best Employers in Canada ndash based on employee feedback ndash for the last three years In addition to competitive salaries and benefits packages Allstate offers perks that include discounts on services and products

M

By Kathryn willms

The VOICE Fall 201515

112 Guestrooms (Standard King 2 Queen Beds or One Bedroom Suite)

14th Floor Penthouse TownePlace Lounge (includes hot breakfast)

State of the art spacious 2000 square feet fitness facility and pool

13000 square feet of function space perfect for meetings and social events

187 Guestrooms (Standard King 2 Queen Beds or One Bedroom Suite)

Bistro featuring Starbucksreg 24-Hour Market

State of the art spacious 2000 square feet fitness facility and pool

13000 square feet of function space perfect for meetings and social events

7095 WOODBINE AVENUE MARKHAM ON L3R 1A3wwwmarriottcomyyzxm | wwwmarriottcomyyzmt

905-752-0446 | 905-474-0444

VISIT US AT THE FIRST ldquoTWIN BRANDEDrdquoMARRIOTT HOTEL IN MARKHAM CANADA

such as fitness memberships event tickets and home and auto insurance The company also supports employee charitable initiatives

encourages career development (through tuition reimbursement cross-departmental opportunities and coaching programs) and recognizes employee contributions through bonuses and milestone awards The most popular and widely used perk is the formal work-from-home program

For large companies like Allstate perks are one of a number of tools used to engage and reward employees ldquoPerks can attract employees to your organizationrdquo says Adrianne Sullivan-Campeau the vice president of human resources at Allstate ldquobut in isolation they will not be enough to make them stay The proper mix of good benefits a strong corporate culture and our ability to create opportunities to keep employees engaged [is what] will attract and ultimately keep employeesrdquo

For smaller companies perks often play a more significant role in defining workplace culture and encouraging engagement

The Centre for Social Innovation (CSI) is a co-working space and community for social innovators and entrepreneurs CSI staff perks reflect a culture of networking collaboration and a focus on workndashlife balance As Director of Culture Adil Dhalla describes it CSI seeks

to ldquomake social change and have fun while doing itrdquo CSI staff start with four weeks of vacation per year They participate in many of

the activities they arrange for the community Recently this has included an annual free trip to New York to celebrate the anniversary of the CSI space there Staff meetings feature improv classes and games of Family Feud According to Dhalla these activities along with the chance to participate in updating organizational values encourage employeesrsquo ldquosense of co-ownershiprdquo

For companies like CSI and Allstate perks have their perks They show workers that they are valued and heard and encourage feedback between management and employees And while some perks cost money others produce savings Allowing employees to work from home for example often results in a reduction of overhead costs Most importantly satisfied employees tend to be more productive and loyal which benefits a companyrsquos bottom line

The most obvious downside to offering perks is that many do cost money which can burden smaller businesses For larger companies not all perks are appropriate to all jobs and the employees who miss out may feel resentful Perks can also be difficult to revoke a fact that Marissa Mayer at Yahoo found out when she rescinded the ability of employees to work from home

Perhaps the more important and complicated question concerns quantifying the importance of perks to potential employees particularly Millennials entering the workforce Jillian Masters in her final year of university points out that perks speak to a companyrsquos culture which is an important consideration for job seekers ldquoOur generation has an image of what we want in the workplacerdquo When asked about what that image is she thinks about it and then laughs ldquoGooglerdquo The internet behemoth is famous for its free food bocce courts and bowling alleys But Masters like most workers identifies the most valuable perk as the freedom and flexibility to decide when and where to work More people are taking that philosophy to the next level and quitting traditional workplaces to freelance and chase that elusive workndashlife balance For those who have stayed the biggest perk may not be a perk at all

ldquoWhenever we ask employees [hellip] what they value most about working for the companyrdquo says Sullivan-Campeau ldquothe top response is always lsquothe peoplersquordquo

Itrsquos a sentiment that employers big and small and their employees can get behind

ldquoWorking with people you like as we move away from hierarchical work structures itrsquos not even a perkrdquo says Masters ldquoitrsquos a fundamentalrdquo

Perhaps the more important and complicated question concerns quantifying the importance of perks to potential employees particularly

Millennials entering the workforce

Satisfied employees tend to be more productive

and loyal which benefits a companyrsquos bottom line

The VOICE Fall 201516

fall winter promotion

25 off all services

Focus on your greatest competitive advantage

Call us 6475344774Email us jwaltershrpreneurca

wwwHRPreneurca

EMPLOYEES

Over 30 years of HR Business ExperienceSAVE MONEY SAVE TIME INCREASE PRODUCTIVITY

Your Productivity is Our Business

p

25 OFF

The VOICE Fall 201517

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

Dealer Principal

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

What are some of the biggest challenges you face growing and managing your business Following a busy summer we talked to Jenny Vargas of Vargas Family Roofing amp Exteriors Inc and she had this honest experience to share

ldquoWe are struggling with finding and retaining employees with the work ethic vision

and passion needed to succeed in this business We want to be a great place to work while providing excellent quality workmanship

We pay our employees a high wage and treat them honestly and fairlyrdquo

And who canrsquot relate to this challenge Vargas Roofing is facing the same basic challenge that employers face daily ndash namely to attract develop and retain the right people to support business success Jennyrsquos comment drills down to the core of the issue What kind of culture are you creating in your organization You can put values and principles into a mission statement and hang it on the office wall but how do you get people to honour and follow those values in the course of your daily business

Certainly treating people honestly and fairly is a good start This develops trust between you and your people but to set yourself apart from other employers you need to do more According to The Carrot Principle a recent Gallup poll found that nearly two-thirds of employees received no praise or recognition in the workplace in the past year (Gostick and Elton 53)

People are yearning for recognition Itrsquos meaningful to be a part of something where your talents commitment and hard work are recognized fairly and consistently And recognition is one of the easiest and most important ways to retain talent with the added benefit of accelerating performance But in order to be effective recognition needs to be specific meaningful and fair

A simple pat on the back is meaningless and easy to write off as favouritism until directly tied to a specific accomplishment or result Of course withholding recognition or being inconsistent alienates your all-stars and reinforces the mediocre behaviour of average and poor performers In a healthy culture you have lots of successes to celebrate So how do you recognize your staff ldquofairlyrdquo to give meaning to the work they do

Simple Sit down with your team and identify the top one two or three behaviours or results that drive your business success and agree to recognize achievements associated with them Then track measure and recognize the attainment of success

Recognition doesnrsquot need to be complicated It can range from a simple coffee card to a grand prize a night out to an employee-of-the-month award You can highlight one rock star or you can make it a friendly first- second- and third-place prize competition to recognize various levels of achievement for a set of goals Make it a game Make it fun Make it meaningful

Effectively recognizing your employees will not only help you keep good people it will help you develop them to support your business success Your employees will thank you And so will your customers

Expert Advice for Your Business

Keeping Good People

By Chris Collucci Empowerment Leaders

The VOICE Fall 201518

For over 60 years Allstate has provided home and auto insurance to Canadians Wersquore committed to serving the Markham community ndash home of our head office and where many of our employees reside

Terms and conditions apply Trademark owned by Allstate Insurance Company used under licence by Allstate Insurance Company of Canada copy2015 Allstate Insurance Company of Canada

Markham East Agency72 Copper Creek Drive Unit 109905-209-8278

Markham Markville Agency 4997 Highway 7 East Unit 9 905-947-9209

Contact your local Allstate agency for a quote

Markham Board of Trade members ndash take advantage of preferred group rates through the Good Hands Group Insurancereg program

Keeping Markham Residents in Good Handsreg

By Katherine Cummings

once worked for a company that was active on an entire range of popular social media accounts While I applauded their audacity and excitement to make

their mark in the digital sphere this impacted their strategy negatively and ultimately made for a bad return

We were so busy trying to do it all that we were spread too thin As a result our showing on each platform was lacklustre and did not reflect our efforts

Companies may feel the need to cover all the bases which is fine if theyrsquore looking to build a mogul and have the same presence as Google For many brands this is not the right solution Instead it is best to zero in on a couple platforms and herersquos why

1 It strengthens your communityA strong community and increased ROI are the two ultimate goals of social media

If your community manager is able to focus on a select number of platforms they will create better content and ultimately be present more frequently Heightened response times and a 247 presence will create a feeling of reciprocated loyalty The more you can gain a communityrsquos trust the greater the likelihood of lifelong customers and brand advocates

2 It highlights your strengthsCertain products just work better on certain platforms Chances are if yoursquove mastered ways to market your product or service in a traditional way your expertise will be highlighted if you choose the right platform This is why Starbucks excels on Instagram ndash its products are designed to have just the right photographic composition to please its fan base Ultimately this leads to better community engagement and loyalty

3 It gets the message out to the right customer baseThe different platforms have their own strengths and weaknesses They appeal to different age groups genders areas of the world mindsets and behaviours Each platform has its own unique audience and you will find it is well worth the exploration

In a world where entrepreneurialism is growing rapidly it is easy to recommend that one jump into the deep end with digital Yet you will find that narrowing your social media platforms will prove your worth faster and greater than you would ever expect

We will explore the top four platforms in editions to come to help you plan the best strategy for an increased return

I

Donrsquot Do it All Expand Your Reach by Limiting Your Channels

The VOICE Fall 201519

BUilDinG COMMOn GROUnD Public Spaces for Growth

Discover What Makes Town Centre Montessori Private Schools Unique

Pre-School to Grade 1 905-474-3434Grade 2 to Grade 12 and University Prep 905-470-1200

TCMPScom

An International Baccalaureate (IB) Candidate School

114 Anderson Avenue Suite 7C Markham ON L6E 1A5

Servicing all your accounting

and tax needsbull Bookkeeping Services

bull Income Tax Preparation amp Planning

bull HSTGST

bull Payroll Services

bull Manual or Computerized

Tel 905-471-7979 Email infojpaccountingtaxcomwwwjpaccountingtaxcom

By Amanda R Kelly

ublic spaces are the cornerstones of a healthy and prosperous community Historically designed to foster commerce and fuel democracy the

greatest impact of these spaces comes from diverse people and perspectives intermingling

How does this spur growth in our city In the 2012 report Placemaking and the Future of Cities the United Nations examined how public spaces ldquofacilitate social capital economic development and community revitalizationrdquo (1) Their Project for Public Spaces focuses on the impact of these spaces at a local level ndash from increasing property values and jump-starting entrepreneurialism to decreasing crime rates and boosting civic engagement

Perhaps the most familiar of all public spaces are roadways Today they are used mostly for vehicles but the UN report highlights that when streets are ldquoplanned for

people meaning they are not completely auto-centric [they] add to the social cohesion of communities by ensuring human interaction and providing safe public spaces that promote cultural expressionrdquo (7) This in turn sparks innovative thinking and community identity

So how can a streetrsquos use be diversified Street festivals are clear examples such as this summerrsquos GlobalFest and the Markham Village and Unionville Festivals as well as local markets On a daily basis though streets can still attract visitors while remaining open for traffic

Pedestrian activities can include athletic endeavours like jogging or dog walking commercial pursuits like window shopping or visiting food stands cultural explorations like viewing public art and even pop-up destination quests to bistro patios and sidewalk sales The sleek new transit stops like at Warden and Highway 7 are great

examples of multipurpose hubs facilitating access to transportation while enabling residents to mingle

Changes in the use of Markhamrsquos public spaces will become increasingly apparent as housing density rises family picnics friendly sports games school studies and work meetings will continue moving from private residences to common ground such as parks and libraries Internationally many cities have leveraged this efficiency by investing in their public spaces Manhattan is 33 percent public space (including streets) while Toronto is 11 percent Markham has a celebrated history of developing public spaces As our city expands it will be exciting for all residents to see and participate in the growth and evolution of our public spaces

The UNrsquos Project for Public Spaces is at wwwppsorg

P

The VOICE Fall 201520

7676 Woodbine Ave Unit 10 Markham ON Canada L3R 2N2

905-940-2378

Ten Reasons to Fall in Love with Windows 10

indows 10 has arrived and Microsoftrsquos newest version of the worldrsquos most popular

operating system is earning millions of smiles from critics gamers and business folk Here are some of the highlights

1 Tested by millions of usersThe Windows Insider Program gave users a chance to see and shape the operating system from its earliest stages and by the official launch of Windows 10 four million people were already using the new system This direct collaboration between Microsoft developers and the Windows community was indispensable in shaping the newest version of the operating system

2 Quick learning curveIf yoursquore one of 15 billion Windows users worldwide you already know how to use Windows 10 The start menu is back now streamlined for better usability and highly customizable to suit your taste You can pin apps and favourites to this new start menu allowing you to access the stuff you care about most via live tiles

3 State-of-the-art securityWindows 10 addresses modern security concerns with advancements that protect your identity and data from cyberthreats Windows Hello moves past traditional passwords to secure all your devices (PCs tablets phones) with biometrics

W

The VOICE Fall 201521

Device Guard vets your applications to ensure theyrsquore safe to use And Passport allows you to authenticate applications websites and networks for added security

4 Better browsingWindows 10 introduces Microsoft Edge a new web browser that integrates Cortana to provide voice control more personalized search and instant access to key actions You can write or type notes directly on webpages store them and share them easily Therersquos even a new reading mode that strips unnecessary formatting from pages for better online reading

5 Smarter snappingWindows 10 allows you to snap up to four apps in place and see all open tasks in a single view You can resize windows swiftly manage multiple monitors easily and create virtual desktops to maximize screen space or to group things by project

6 Device friendlyWindows 10 is a device-responsive operating system With Windows Continuum apps work in all modes

and on all Windows 10 devices including 2-in-1s Users can touch type or write depending on their task or preference Plus new Windows phones with Continuum can be connected to a monitor mouse and keyboard to work like PCs

7 Great apps includedA number of productivity-boosting apps come standard with Windows 10 OneNote Alarms amp Clocks Calculator Mail Calendar Camera Maps Music Photos Video Voice Recorder and Windows Store These apps use OneDrive to store and sync your info across Windows 10 devices so you can access your files and preferences from just about anywhere

8 Windows StoreYou can shop for apps games music movies and TV shows from Windows Store and all purchases are certified for security and are compatible with Windows 10 PCs phones and tablets For businesses Windows Store allows IT administrators to browse the app catalogue buy apps in bulk and manage licences using an organization-controlled identity

9 Itrsquos freeIf yoursquore running Windows 7 or 81 on a device yoursquore probably eligible to upgrade that device to Windows 10 for free The Enterprise editions are excluded unless you have Software Assurance You will have one year to receive your free upgrade to Windows 10

10 Xbox on Windows 10All work and no play makes for a dull user so if yoursquore inclined to game after hours yoursquoll be overjoyed to hear that Xbox on Windows 10 brings the Xbox Live gaming network to Windows 10 PCs and tablets The integrated Xbox app allows you to play games with friends on your PC streamed directly from your Xbox One console to your Windows 10 tablet or PC

To find out more about Windows 10 check out the following links

Windows 10 FAQ wwwmicrosoftcomen-cawindowswindows-10-faq

Windows 10 free upgrade offer wwwmicrosoftcomen-cawindowswindows-10-upgrade

Sue Borden is the SMB Customer Marketing Lead at Microsoft Canada

416-510-0015 Marlin Travel Don Mills 217-170 The Donway West

Don Mills ON M3C 2G3

Specializing in Adventure Travel amp Unique Destinations

Adventure

Travel

Unique Destinations

Beyond Destinationsreg

wwwmarlintravelcaDon-Mills-Donway

Marlin Travel Don Mills has over 50 years of adventure travel experience Between our experienced Travel Professionals we have visited over 60 countries and 7 continents Whether its Manchu Picchu Antarctica or The Rock of Gibraltar our Travel Professionals will help plan your prefect adventure

ADDED BONUS Bring in a copy of this ad and receive 25 Bonus AIR MILESreg reward miles by simply visiting our branch

Receive 25 reward miles on presentation of this ad No purchase is required Oer is valid for the recipient only and is not transferable Oer must be redeemed by Marlin Travel Don Mills by June 1 2015 Limit one (1) oer per collector Some conditions apply Ask your Marlin Travel Don Mills travel profesional for complete details Base reward mile oer is 1$35 on vacation packages cruise fares and other flights Not applicable on scheduled airline or rail tickets hotel and car reservations paid locally service fees non-commissionable items foreign exchange and insurance Other conditions may apply regTrademarks of AIR MILES International Trading BV Used under license by LoyaltyOne Inc and Transat Distribution Canada Inc Marlin Travel is a division of Transat Distribution Canada Inc ON Reg 50015084 Head Oce 191 The West Mall Suite 700 Etobicoke ON M9C 5K8

HOW DO I SAVE $184000IN TAXES WHEN I SELL MY BUSINESS

THE LIFETIME CAPITAL GAINS EXEMPTIONYou may have heard of the exemption but when an offer to purchase your business is made are you properly structured to be eligible for the exemption The partners of Kreston GTA can help We are an experienced firm of Chartered Professional Accountants that advise businesses throughout their life cycle Whether you need to structure your business for sale or just need help setting up your business we are there to provide strategic support

Contact Spence Walker to set up a consultation

krestongtacom | 9054745593 | 8953 Woodbine Avenue Markham OntarioA member of Kreston International | A global network of independent accounting firms

The VOICE Fall 201522

R

neW UniOnVille HOMe SOCieTY2014 Business Excellence Accessibility Award WinnerBy Jillian Masters

their mission statement the New Unionville Home Society (UHS) emphasizes that long-

term care is not just about providing a needed service to the community but to each individual UHS strives to promote wellness and independence and ultimately improve quality of life for every client It is about aging well and living better

Living better means having access to quality facilities and compassionate care but also ensuring that innovative developments in healthcare technology are accessible to all UHSrsquos President and Chief Executive Officer Debra Cooper Burger believes that ldquoto meet the needs of an aging population we are compelled to look for

transformational changes in service options and service deliveryrdquo As such UHS does not simply promote accessibility but poises itself at the forefront It aims to be a model practice in long-term care a commitment evident in its ongoing partnership with Markham-based startup Engage Biomechanics

UHS consulted on testing protocols for a new Engage product which allows wireless real-time monitoring of mobility-impaired residents in order to improve internal turn management processes and considerably reduce the risk of pressure ulcer development UHS is one of two facilities in Ontario participating in the applied research and testing program on this device exemplifying how UHS is involved in research to improve healthy aging in residential facilities

UHS has been providing services to seniors for forty-five years and Cooper Burger believes that engagement with emerging technologies is essential ldquoInnovation is key to successrdquo she says simply ldquoWe are promoting a culture of continuous quality improvement through creative partnerships such as Engage Biomechanics York University

and MARS Innovation to name a fewrdquo Cooper Burger emphasizes UHSrsquos ongoing commitment to embracing new opportunities and advancing learning and accessibility It is this commitment that allows UHS to achieve its ultimate goal ldquoIt will help us enhance the experience of agingrdquo she tells me ldquoone person at a timerdquo

In

(From left) Mayor Frank Scarpitti Debra Cooper Burger President and Chief Executive Officer Unionville Home Society Michael Bakewell Chief Operations Officer Unionville Home Society

The VOICE Fall 201523

WOMENrsquoS NETWORKING LUNCHEON

Sponsored by

WEDNESDAY OCTOBER 28 2015 11 AM - 2 PMAngus Glen Golf Club 10080 Kennedy Rd (north of Major Mackenzie)

BOUTIQUE VENDORS NETWORKING GIVEAWAYS

RESERVE YOUR SEATS TODAYMARKHAM BOARD OF TRADE MEMBERS $50 + HST

NON-MEMBERS $65 + HSTCORPORATE TABLES AVAILABLE

PRE-REGISTRATION MARKHAMBOARDCOM or 905-474-0730 x 3025

SPECIAL GUEST SPEAKERMARY E CAWFIELDDIRECTOR CLIENT CAREDEERFIELDS CLINIC

ldquoITrsquoS TIME TO PUT A BLOWTORCH TO OLD BELIEF SYSTEMS THAT NO LONGER SERVE USrdquo

FOLLOW US MBTWNET

Smart Strategies for Creating a Charitable Legacy

anadians believe strongly in giving back to communities causes and organizations that are important to them For many Canadians philanthropy has become an increasingly important part of overall financial planning Whatrsquos more

Canadians are looking for ways to ldquodo good while doing wellrdquo when investing their money

When it comes to charitable giving you have a number of options that can help you achieve your philanthropic goals while at the same time provide you with some tax relief

Donating securities The federal government has introduced several tax incentives in recent years to encourage charitable giving For example if you donate publicly listed securities directly to qualified charities rather than first selling stocks and then donating the proceeds you will not be charged capital gains tax This means that you not only receive a tax break but you also receive a donation receipt equal to the fair market value of the donated security

Charitable foundations Another tax-effective charitable giving strategy is setting up your own charitable foundation A private foundation gives you a high level of control and flexibility with respect to charitable giving and you can make donations to your own foundation and still receive a donation tax receipt like any other donation However to maintain its charitable status your foundation must meet its annual disbursement quota which means that 35 of the average value of the foundationrsquos assets that are not used directly in charitable activities or administration must be spent on charitable activities or on gifts to qualified donees A private foundation also involves certain costs and administrative requirements

An alternative to setting up a private foundation is making tax-deductible donations to a public foundation Public foundations are similar to private foundations in many respects but they involve less cost and administration Although you would not have outright control you could still recommend to the public foundationrsquos directors which charities receive grants And similar to private foundations in-kind donations of publicly listed securities to a public foundation are eligible for the zero capital gains inclusion rate

Gifting life insuranceDepending on your age and needs there are other creative charitable giving strategies Gifting your life insurance can reduce taxes and significantly increase your charitable contribution after death to your favourite charity

This article is supplied by Sunil Heda CPA an Investment amp Wealth Advisor with RBC Dominion Securities Inc (MemberndashCanadian Investor Protection Fund) This article is for information purposes only Please consult with a professional advisor before taking any action based on information in this article Sunil Heda can be reached by phone at 416-571-0369 or by email at sunilhedarbccom

C

MBT SaluteS Small BuSineSS

The VOICE Fall 201524

11 Allstate Parkway Suite 206Markham Ontario L3R 9T8

Tel 9054158800 Fax 9054158875Tol Free 18884158802

Healthy pets make happy homes Open 7 days a week

Dr P Brar and Dr B Yogi

5970 - 16th Avenue - Unit 104

Markham ON L3P 7R1

Tel 9055547210 bull Fax 9055547214

www16aveanimalhospitalcom

Mon-Fri 800am ndash 600pm Sat-Sun 1000am ndash 500pm

9056420054canmarkcommunicationscom

MBT SaluteS Small BuSineSS

The VOICE Fall 201525

Member-Canadian Investor Protection Fund

Sunil Heda cpa Investment Advisor RBC Dominion Securities

416-571-0369 | sunilhedarbccom | wwwrbcdscomsunilheda

Hugo Pacific Commercial Centre 3601 Hwy 7 E Hsbc Tower 10th Floor

suite 1005 Markham L3r 0M3

905-305-7800

MARKHAM SHOWCASEPRESENTED BY ENTERTAINMENT MARKHAM

VENDOR SPACE IS LIMITEDRESERVE TODAY

905-474-0730 ext 3019

ENTERTAINMENT

MARKHAM20152015

FOR MORE INFORMATION VISIT MARKHAMBOARDCOM

FREE ADMISSIONTUESDAY OCTOBER 20

5 - 7 PMYORK DOWNS GOLF amp COUNTRY CLUB

4134 -16TH AVE

FEATURING VENDORS NETWORKING GIVEAWAYS

PSYCHOLOGYPHYSIOTHERAPY

SPEECH THERAPYOCCUPATIONAL THERAPY

BEHAVIOUR CONSULTATIONDIETITIAN SERVICES

MUSIC THERAPMUSIC THERAPYSOCIAL WORK

www1to1therapycom9057871900

The VOICE Fall 201526

9204865 Canada Inc OA Scott Executive Services

Ameoba Sionwwwameobasioncom

Apricot amp Herbs Catering Incwwwapricotandherbscom

Aroma Expresso Bar Markville Mallwwwaromaca

Boundless Productions ltdwwwboundless productionsca

Bulls-Eye Specialty Ads Incwwwbullseyeuniformcom

Caffe demetre franchising Corporation

CHES Visual design Incwwwchesvisualcom wwwtorontonotecom

Chooi law llPwwwchooi-lawcom

CTBC Bank Corp (CANAdA)wwwctbcbankca

drake Internationalwwwcadrakeintlcom

Elite Office Staff Incwwweliteofficestaffcom

Georgersquos Coffee Cowwwgeorgescoffeeca

GlP worldwide Expedition Travel and Tourswwwglpworldwidecom

Happy life wealth Management Incwwwhappylifewealthca

HSBC Bank Canadawwwhsbcca

ITN food Corporationwwwitnfoodcorpcom

Jd development Groupwwwjddevelopmentca

layoff Protection Planwwwlayoffinsuranceca

Mobilicity Monster Mobile

napkin marketingwwwnapkinmarketingcom

New Start Computer Trainingwwwnewstarttrainingca

Nu Innovations Inc

Peter Ashman Conditioningwwwashman conditioningcom

Power of Success Incwwwpowerofsuccessca

Residence Inn by Marriott Markhamwwwmarriottcomyyzmh

Richardson GMPrgmpdigitalagentca webFrankOrtenciohome

Robert Half Canadawwwroberthalfca

Ronen Systems ltdwwwronensystemscom

SecuTrans Incwwwsecutransca

SEQ Securitywwwseqsecuritycom

Synergie Hunt Internationalwwwhuntca

The Mill Bar and Grillwwwthemillbarandgrillca

Unionville Appliance ltdwwwunionvilleappliancecom

Unionville Gelato Cowwwunionvillegelatocom

weboptywwwweboptycom

ZINGOVATIONwwwzingovationcom

wElCOME TO OUR NEwEST MEMBERSSEE THE ENTIRE lIST AT MARKHAMBOARdCOM

CorporateTitle sponsor

Breakfast networking series

Premier

THANK YOU TO OUR GENEROUS SPONSORS

Womenrsquos networking Title sponsor

Page 10: Fall Issue BENDING REALITY - Markham VOICE · A Virtual Care Community pg 10 2015 Fall Issue MARKHAM S EXCLUSIVE BUSINESS MAGAZINE BENDING REALITY DHAN BALACHAND S HEADSET CAN TAKE

The VOICE Fall 201510

Made in Markham ForaHealthyMecom

hronic diseases are the leading cause of death and disability in this province Nearly 80 percent of

Ontarians over the age of 45 suffer from a chronic illness such as heart disease diabetes and arthritis and as the population ages the challenges involved in caring for this large and diverse population will grow ndash and so too will the economic burden on the health care system In Canada it is estimated that chronic conditions already account for approximately $90 billion annually in direct health care costs and lost productivity and that number is expected to increase

Courtney Cole knows the realities behind the statistics A business executive and entrepreneur with more than 20 yearsrsquo experience in diverse fields he has had first-hand insights into the way our health care system approaches the management of the chronically ill ldquoWith a background in health

By Sarah Sweet

A Virtual Care Community

C

A Unique World of Equipment Tools amp More

wwwprincessautocom

8200 WOODBINE AVENUE bull MARKHAM bull (905) 944-9696

The VOICE Fall 201511

care and technologyrdquo he says ldquoIrsquove had the opportunity to interact with patients and clinicians at hospitals within Ontario I saw opportunities and identified several gaps in terms of access to care and I saw how

patientsrsquo knowledge of chronic conditions and the decisions they make affect their quality of liferdquo Chronically ill patients and their caregivers confront a complex and intimidating set of circumstances they often see a variety of specialists going from one doctor to another while trying to manage multiple symptoms prescriptions and lifestyle changes

But studies show that informed patients with access to consistent and supportive care have better health outcomes and fewer readmissions Cole saw an opportunity to improve lives while reducing health care costs and in 2012 he founded ForaHealthyMecom

ForaHealthyMecom harnesses technology to enhance the care patients receive when theyrsquore not in a medical facility The resource which is most often prescribed by physicians is designed to support patients diagnosed with high-impact chronic conditions The web-based and mobile platform acts as a management and education hub patients can create calendars and tracking charts and access clinician-validated information about their illnesses ldquoPatients can empower themselves to give meaningful and accurate assessments of their treatment and where they are in their carerdquo Cole explains

The company has also recently expanded its virtual care capabilities adding a telemedicine component that enables secure video-based consultations between patient and physician ldquoWersquore giving clinicians more tools to reach and care for patients while theyrsquore away from hospitalrdquo Cole says ldquoMany patients live in remote locations and have issues with transportation and this way a clinician can schedule virtual follow-ups and be more efficientrdquo

The ForaHealthyMecom approach with its emphasis on informed patients and a virtual community of care has the potential to ease the pressures on the health

care system ldquoIt results in a lower cost for the health system in generalrdquo Cole says ldquoYou get a better use of cliniciansrsquo time in terms of engaging and educating patients efficiencies that can be realized through

the use of telemedicine and improved workflows when it comes to patient onboarding management and dischargerdquo

But its benefits to the health care system extend beyond cost savings and efficiencies Using aggregated and de-identified data ndash the confidentiality of patientsrsquo personal details is strictly maintained in accordance with the governmentrsquos privacy guidelines ndash ForaHealthyMecom supports research involving a variety of chronic conditions ldquoWe conduct research into health outcomes or public awareness of certain conditions in order to shape policy and investigate how to use knowledge

to improve outcomes for patientsrdquo Cole explains pointing to projects the company has undertaken on peripheral arterial disease and chronic kidney disease with partners at St Michaelrsquos Hospital and York Universityrsquos Faculty of Health

The company has already garnered support from government funding agencies such as the Ontario Centres of Excellence and the Natural Sciences and Engineering Research Council of Canada It has also been accepted into the Canadian Technology Accelerator Initiative run by the Canadian Trade Commissioner Service which provides innovative Canadian startups with support and resources to compete in US and global markets Cole himself was the recipient of ventureLABrsquos 2015 W Daniel Mothersill BUILD Award which honours exceptional entrepreneurs for accomplishments in the previous year

ForaHealthyMecom has primarily partnered with health care institutions in Ontario but Cole sees the potential for continued expansion ldquoThis is a knowledge-based industry that will drive economic growth within Markham the province and hopefully across the countryrdquo

A Virtual Care CommunityldquoPatients can empower themselves to give

meaningful and accurate assessments of their treatment and where they are in their carerdquo

The VOICE Fall 201512

DIGITAL DISRUPTIoN GAMe-CHAnGinG TeCHnOlOGYBusiness Reading and Professional Development

The MeshWhy the Future of Business Is sharingby Lisa GanskylTechnological and social advancements have shifted business practices and norms from formulaic models to unique complexities where consumers have more choices tools information and power Naming this ldquothe Meshrdquo trailblazing entrepreneur Lisa Gansky investigates the structures and developments of new business

dynamics demonstrating how organizations can build strong brands and communities for customers wanting to access rather than own goods Mesh businesses like ZipCar and Kickstarter use social media and analytics to provide their customers with what they need exactly when they need it Looking at large-scale patterns and real case studies of businesses and social enterprises The Mesh is an eye-opening guide to the newest wave of information-enabled commerce thatrsquos improving our communities and planet

Behind Every Good Decisionhow Anyone Can use Business Analytics to Turn Data into Profitable Insightby Piyanka Jain Puneet SharmaDive into business analytics with this step-by-step guide to optimizing your venture From increasing revenue and reducing costs to improving productsservices and finding creative solutions analytics are critical to success Discover the steps and strategies to making

informed decisions using just spreadsheet software the data you need and your brain Learn real-world examples and complete activities along the way creating a business question and plan finding the necessary data and examining the results to take action This ebook is a great complement to the monthly Market Research Workshops organized by the Markham Small Business Centre and Markham Public Library For more related workshops check out the MSBC and VentureLAB websites

Business growth starts with a conversation

When growing your business the most useful financial advice is industry specialized financial advice RBC is proud to be an active member of the Markham Board of Trade

reg trade Trademarks of Royal Bank of Canada RBC and Royal Bank are registered trademarks of Royal Bank of Canada 30060 (022015)

TM

To start a conversation today visit rbccombusiness

The VOICE Fall 201513

Business advisors with over 20 years of experience servicing various industries

and providing personal services in

Accounting amp Auditing bull Business Plans amp Start-Ups bull Estate amp Financial Planning

Taxation ndash Personal amp Corporate

Jack Eigenmacht CA CFP 9053059722 x 228

E jackeigenmachtcrackowercom

wwweigenmachtcrackowercom345 Renfrew Drive bull Suite 202

Markham Ontario L3R 9S9

Wersquore celebrating York Regionrsquos debut of the TAVES consumer electronics show Forward-thinking and eye-opening with a hint

of futuristic fiction these reads will inspire and inform anyone looking to leverage technology to transform their lives business or career

Boldhow to Go Big Achieve success and Impact the Worldby Peter H Diamandis and Steven Kotler Bold is a how-to guide for increasing capital and bettering lives with exponential technologies moonshot thinking and crowd-power Building on the New York Times bestseller Abundance Diamandis and Kotler divulge insights from their own high-risk ventures and review the

strategies of Elon Musk Jeff Bezos and more Business acceleration alternative funding models and brand development will especially appeal to early-stage entrepreneurs ndash though this motivational read will inspire innovators across the board Coverage of creative applications for disruptive technologies including robotics AI sensors and 3D printing may even prompt you to visit the 3D printers at Cornell Community Centre Library and start brainstorming If yoursquore hooked on Salim Ismailrsquos Exponential Organizations or saw Ismailrsquos talk at this yearrsquos Global Impact Competition yoursquoll love Bold

Makersby Cory DoctorowIn a world where conglomerates crash and multinationals implode innovation is integral to rescuing world and local economies Bankers VCs and investors scour the planet to finance high-tech micro-ventures in every neighbourhood Malls are rejuvenated and communities are rebuilt ndash but how long will it last Makers may be a work of fiction but is it far off from reality This edgy and exciting novel

forecasts a grassroots economics system for the technological era and chronicles the journey of its quirky creators The featured author for 2015rsquos One Book One Markham Cory Doctorow writes a gripping fictional account that shines light on poignant issues of intellectual property business law entrepreneurialism economics and alternative funding models For details on One Book One Markham including an open discussion with Cory Doctorow visit wwwmarkhampubliclibraryca

Amanda Kelly is the Business Community Librarian at the Markham Public Library Reach her at akellymarkhamlibraryonca or see the libraryrsquos website wwwmarkhampubliclibraryca

The VOICE Fall 201514

PERKS WoRKBuilding Office Culture

ost companies identify their people as their most valuable assets And in an era of global economies advancing technology and

constant connectivity relationships between companies and their employees have never been so complex As employees check emails in between bedtime stories employers are stepping up to address their wellness with strategies that go beyond traditional benefit plans We are in the age of the perk

Perks have always existed in workplace culture think Don Draperrsquos drink cart in Mad Men There is however an increasing variability in how extensively companies use perks Perks are ldquoextrasrdquo provided to employees in addition to salary and traditional health care benefits They take such forms as flexible working arrangements professional development opportunities and freebies Interactive offices are now home to everything from climbing walls to beer

fridges to daycares Perks allow companies to develop a culture that has a positive impact on the health and happiness of their employees

Markhamrsquos own Allstate Insurance Company of Canada has seen that impact firsthand having been named one of Aon Hewittrsquos Best Employers in Canada ndash based on employee feedback ndash for the last three years In addition to competitive salaries and benefits packages Allstate offers perks that include discounts on services and products

M

By Kathryn willms

The VOICE Fall 201515

112 Guestrooms (Standard King 2 Queen Beds or One Bedroom Suite)

14th Floor Penthouse TownePlace Lounge (includes hot breakfast)

State of the art spacious 2000 square feet fitness facility and pool

13000 square feet of function space perfect for meetings and social events

187 Guestrooms (Standard King 2 Queen Beds or One Bedroom Suite)

Bistro featuring Starbucksreg 24-Hour Market

State of the art spacious 2000 square feet fitness facility and pool

13000 square feet of function space perfect for meetings and social events

7095 WOODBINE AVENUE MARKHAM ON L3R 1A3wwwmarriottcomyyzxm | wwwmarriottcomyyzmt

905-752-0446 | 905-474-0444

VISIT US AT THE FIRST ldquoTWIN BRANDEDrdquoMARRIOTT HOTEL IN MARKHAM CANADA

such as fitness memberships event tickets and home and auto insurance The company also supports employee charitable initiatives

encourages career development (through tuition reimbursement cross-departmental opportunities and coaching programs) and recognizes employee contributions through bonuses and milestone awards The most popular and widely used perk is the formal work-from-home program

For large companies like Allstate perks are one of a number of tools used to engage and reward employees ldquoPerks can attract employees to your organizationrdquo says Adrianne Sullivan-Campeau the vice president of human resources at Allstate ldquobut in isolation they will not be enough to make them stay The proper mix of good benefits a strong corporate culture and our ability to create opportunities to keep employees engaged [is what] will attract and ultimately keep employeesrdquo

For smaller companies perks often play a more significant role in defining workplace culture and encouraging engagement

The Centre for Social Innovation (CSI) is a co-working space and community for social innovators and entrepreneurs CSI staff perks reflect a culture of networking collaboration and a focus on workndashlife balance As Director of Culture Adil Dhalla describes it CSI seeks

to ldquomake social change and have fun while doing itrdquo CSI staff start with four weeks of vacation per year They participate in many of

the activities they arrange for the community Recently this has included an annual free trip to New York to celebrate the anniversary of the CSI space there Staff meetings feature improv classes and games of Family Feud According to Dhalla these activities along with the chance to participate in updating organizational values encourage employeesrsquo ldquosense of co-ownershiprdquo

For companies like CSI and Allstate perks have their perks They show workers that they are valued and heard and encourage feedback between management and employees And while some perks cost money others produce savings Allowing employees to work from home for example often results in a reduction of overhead costs Most importantly satisfied employees tend to be more productive and loyal which benefits a companyrsquos bottom line

The most obvious downside to offering perks is that many do cost money which can burden smaller businesses For larger companies not all perks are appropriate to all jobs and the employees who miss out may feel resentful Perks can also be difficult to revoke a fact that Marissa Mayer at Yahoo found out when she rescinded the ability of employees to work from home

Perhaps the more important and complicated question concerns quantifying the importance of perks to potential employees particularly Millennials entering the workforce Jillian Masters in her final year of university points out that perks speak to a companyrsquos culture which is an important consideration for job seekers ldquoOur generation has an image of what we want in the workplacerdquo When asked about what that image is she thinks about it and then laughs ldquoGooglerdquo The internet behemoth is famous for its free food bocce courts and bowling alleys But Masters like most workers identifies the most valuable perk as the freedom and flexibility to decide when and where to work More people are taking that philosophy to the next level and quitting traditional workplaces to freelance and chase that elusive workndashlife balance For those who have stayed the biggest perk may not be a perk at all

ldquoWhenever we ask employees [hellip] what they value most about working for the companyrdquo says Sullivan-Campeau ldquothe top response is always lsquothe peoplersquordquo

Itrsquos a sentiment that employers big and small and their employees can get behind

ldquoWorking with people you like as we move away from hierarchical work structures itrsquos not even a perkrdquo says Masters ldquoitrsquos a fundamentalrdquo

Perhaps the more important and complicated question concerns quantifying the importance of perks to potential employees particularly

Millennials entering the workforce

Satisfied employees tend to be more productive

and loyal which benefits a companyrsquos bottom line

The VOICE Fall 201516

fall winter promotion

25 off all services

Focus on your greatest competitive advantage

Call us 6475344774Email us jwaltershrpreneurca

wwwHRPreneurca

EMPLOYEES

Over 30 years of HR Business ExperienceSAVE MONEY SAVE TIME INCREASE PRODUCTIVITY

Your Productivity is Our Business

p

25 OFF

The VOICE Fall 201517

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

Dealer Principal

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

What are some of the biggest challenges you face growing and managing your business Following a busy summer we talked to Jenny Vargas of Vargas Family Roofing amp Exteriors Inc and she had this honest experience to share

ldquoWe are struggling with finding and retaining employees with the work ethic vision

and passion needed to succeed in this business We want to be a great place to work while providing excellent quality workmanship

We pay our employees a high wage and treat them honestly and fairlyrdquo

And who canrsquot relate to this challenge Vargas Roofing is facing the same basic challenge that employers face daily ndash namely to attract develop and retain the right people to support business success Jennyrsquos comment drills down to the core of the issue What kind of culture are you creating in your organization You can put values and principles into a mission statement and hang it on the office wall but how do you get people to honour and follow those values in the course of your daily business

Certainly treating people honestly and fairly is a good start This develops trust between you and your people but to set yourself apart from other employers you need to do more According to The Carrot Principle a recent Gallup poll found that nearly two-thirds of employees received no praise or recognition in the workplace in the past year (Gostick and Elton 53)

People are yearning for recognition Itrsquos meaningful to be a part of something where your talents commitment and hard work are recognized fairly and consistently And recognition is one of the easiest and most important ways to retain talent with the added benefit of accelerating performance But in order to be effective recognition needs to be specific meaningful and fair

A simple pat on the back is meaningless and easy to write off as favouritism until directly tied to a specific accomplishment or result Of course withholding recognition or being inconsistent alienates your all-stars and reinforces the mediocre behaviour of average and poor performers In a healthy culture you have lots of successes to celebrate So how do you recognize your staff ldquofairlyrdquo to give meaning to the work they do

Simple Sit down with your team and identify the top one two or three behaviours or results that drive your business success and agree to recognize achievements associated with them Then track measure and recognize the attainment of success

Recognition doesnrsquot need to be complicated It can range from a simple coffee card to a grand prize a night out to an employee-of-the-month award You can highlight one rock star or you can make it a friendly first- second- and third-place prize competition to recognize various levels of achievement for a set of goals Make it a game Make it fun Make it meaningful

Effectively recognizing your employees will not only help you keep good people it will help you develop them to support your business success Your employees will thank you And so will your customers

Expert Advice for Your Business

Keeping Good People

By Chris Collucci Empowerment Leaders

The VOICE Fall 201518

For over 60 years Allstate has provided home and auto insurance to Canadians Wersquore committed to serving the Markham community ndash home of our head office and where many of our employees reside

Terms and conditions apply Trademark owned by Allstate Insurance Company used under licence by Allstate Insurance Company of Canada copy2015 Allstate Insurance Company of Canada

Markham East Agency72 Copper Creek Drive Unit 109905-209-8278

Markham Markville Agency 4997 Highway 7 East Unit 9 905-947-9209

Contact your local Allstate agency for a quote

Markham Board of Trade members ndash take advantage of preferred group rates through the Good Hands Group Insurancereg program

Keeping Markham Residents in Good Handsreg

By Katherine Cummings

once worked for a company that was active on an entire range of popular social media accounts While I applauded their audacity and excitement to make

their mark in the digital sphere this impacted their strategy negatively and ultimately made for a bad return

We were so busy trying to do it all that we were spread too thin As a result our showing on each platform was lacklustre and did not reflect our efforts

Companies may feel the need to cover all the bases which is fine if theyrsquore looking to build a mogul and have the same presence as Google For many brands this is not the right solution Instead it is best to zero in on a couple platforms and herersquos why

1 It strengthens your communityA strong community and increased ROI are the two ultimate goals of social media

If your community manager is able to focus on a select number of platforms they will create better content and ultimately be present more frequently Heightened response times and a 247 presence will create a feeling of reciprocated loyalty The more you can gain a communityrsquos trust the greater the likelihood of lifelong customers and brand advocates

2 It highlights your strengthsCertain products just work better on certain platforms Chances are if yoursquove mastered ways to market your product or service in a traditional way your expertise will be highlighted if you choose the right platform This is why Starbucks excels on Instagram ndash its products are designed to have just the right photographic composition to please its fan base Ultimately this leads to better community engagement and loyalty

3 It gets the message out to the right customer baseThe different platforms have their own strengths and weaknesses They appeal to different age groups genders areas of the world mindsets and behaviours Each platform has its own unique audience and you will find it is well worth the exploration

In a world where entrepreneurialism is growing rapidly it is easy to recommend that one jump into the deep end with digital Yet you will find that narrowing your social media platforms will prove your worth faster and greater than you would ever expect

We will explore the top four platforms in editions to come to help you plan the best strategy for an increased return

I

Donrsquot Do it All Expand Your Reach by Limiting Your Channels

The VOICE Fall 201519

BUilDinG COMMOn GROUnD Public Spaces for Growth

Discover What Makes Town Centre Montessori Private Schools Unique

Pre-School to Grade 1 905-474-3434Grade 2 to Grade 12 and University Prep 905-470-1200

TCMPScom

An International Baccalaureate (IB) Candidate School

114 Anderson Avenue Suite 7C Markham ON L6E 1A5

Servicing all your accounting

and tax needsbull Bookkeeping Services

bull Income Tax Preparation amp Planning

bull HSTGST

bull Payroll Services

bull Manual or Computerized

Tel 905-471-7979 Email infojpaccountingtaxcomwwwjpaccountingtaxcom

By Amanda R Kelly

ublic spaces are the cornerstones of a healthy and prosperous community Historically designed to foster commerce and fuel democracy the

greatest impact of these spaces comes from diverse people and perspectives intermingling

How does this spur growth in our city In the 2012 report Placemaking and the Future of Cities the United Nations examined how public spaces ldquofacilitate social capital economic development and community revitalizationrdquo (1) Their Project for Public Spaces focuses on the impact of these spaces at a local level ndash from increasing property values and jump-starting entrepreneurialism to decreasing crime rates and boosting civic engagement

Perhaps the most familiar of all public spaces are roadways Today they are used mostly for vehicles but the UN report highlights that when streets are ldquoplanned for

people meaning they are not completely auto-centric [they] add to the social cohesion of communities by ensuring human interaction and providing safe public spaces that promote cultural expressionrdquo (7) This in turn sparks innovative thinking and community identity

So how can a streetrsquos use be diversified Street festivals are clear examples such as this summerrsquos GlobalFest and the Markham Village and Unionville Festivals as well as local markets On a daily basis though streets can still attract visitors while remaining open for traffic

Pedestrian activities can include athletic endeavours like jogging or dog walking commercial pursuits like window shopping or visiting food stands cultural explorations like viewing public art and even pop-up destination quests to bistro patios and sidewalk sales The sleek new transit stops like at Warden and Highway 7 are great

examples of multipurpose hubs facilitating access to transportation while enabling residents to mingle

Changes in the use of Markhamrsquos public spaces will become increasingly apparent as housing density rises family picnics friendly sports games school studies and work meetings will continue moving from private residences to common ground such as parks and libraries Internationally many cities have leveraged this efficiency by investing in their public spaces Manhattan is 33 percent public space (including streets) while Toronto is 11 percent Markham has a celebrated history of developing public spaces As our city expands it will be exciting for all residents to see and participate in the growth and evolution of our public spaces

The UNrsquos Project for Public Spaces is at wwwppsorg

P

The VOICE Fall 201520

7676 Woodbine Ave Unit 10 Markham ON Canada L3R 2N2

905-940-2378

Ten Reasons to Fall in Love with Windows 10

indows 10 has arrived and Microsoftrsquos newest version of the worldrsquos most popular

operating system is earning millions of smiles from critics gamers and business folk Here are some of the highlights

1 Tested by millions of usersThe Windows Insider Program gave users a chance to see and shape the operating system from its earliest stages and by the official launch of Windows 10 four million people were already using the new system This direct collaboration between Microsoft developers and the Windows community was indispensable in shaping the newest version of the operating system

2 Quick learning curveIf yoursquore one of 15 billion Windows users worldwide you already know how to use Windows 10 The start menu is back now streamlined for better usability and highly customizable to suit your taste You can pin apps and favourites to this new start menu allowing you to access the stuff you care about most via live tiles

3 State-of-the-art securityWindows 10 addresses modern security concerns with advancements that protect your identity and data from cyberthreats Windows Hello moves past traditional passwords to secure all your devices (PCs tablets phones) with biometrics

W

The VOICE Fall 201521

Device Guard vets your applications to ensure theyrsquore safe to use And Passport allows you to authenticate applications websites and networks for added security

4 Better browsingWindows 10 introduces Microsoft Edge a new web browser that integrates Cortana to provide voice control more personalized search and instant access to key actions You can write or type notes directly on webpages store them and share them easily Therersquos even a new reading mode that strips unnecessary formatting from pages for better online reading

5 Smarter snappingWindows 10 allows you to snap up to four apps in place and see all open tasks in a single view You can resize windows swiftly manage multiple monitors easily and create virtual desktops to maximize screen space or to group things by project

6 Device friendlyWindows 10 is a device-responsive operating system With Windows Continuum apps work in all modes

and on all Windows 10 devices including 2-in-1s Users can touch type or write depending on their task or preference Plus new Windows phones with Continuum can be connected to a monitor mouse and keyboard to work like PCs

7 Great apps includedA number of productivity-boosting apps come standard with Windows 10 OneNote Alarms amp Clocks Calculator Mail Calendar Camera Maps Music Photos Video Voice Recorder and Windows Store These apps use OneDrive to store and sync your info across Windows 10 devices so you can access your files and preferences from just about anywhere

8 Windows StoreYou can shop for apps games music movies and TV shows from Windows Store and all purchases are certified for security and are compatible with Windows 10 PCs phones and tablets For businesses Windows Store allows IT administrators to browse the app catalogue buy apps in bulk and manage licences using an organization-controlled identity

9 Itrsquos freeIf yoursquore running Windows 7 or 81 on a device yoursquore probably eligible to upgrade that device to Windows 10 for free The Enterprise editions are excluded unless you have Software Assurance You will have one year to receive your free upgrade to Windows 10

10 Xbox on Windows 10All work and no play makes for a dull user so if yoursquore inclined to game after hours yoursquoll be overjoyed to hear that Xbox on Windows 10 brings the Xbox Live gaming network to Windows 10 PCs and tablets The integrated Xbox app allows you to play games with friends on your PC streamed directly from your Xbox One console to your Windows 10 tablet or PC

To find out more about Windows 10 check out the following links

Windows 10 FAQ wwwmicrosoftcomen-cawindowswindows-10-faq

Windows 10 free upgrade offer wwwmicrosoftcomen-cawindowswindows-10-upgrade

Sue Borden is the SMB Customer Marketing Lead at Microsoft Canada

416-510-0015 Marlin Travel Don Mills 217-170 The Donway West

Don Mills ON M3C 2G3

Specializing in Adventure Travel amp Unique Destinations

Adventure

Travel

Unique Destinations

Beyond Destinationsreg

wwwmarlintravelcaDon-Mills-Donway

Marlin Travel Don Mills has over 50 years of adventure travel experience Between our experienced Travel Professionals we have visited over 60 countries and 7 continents Whether its Manchu Picchu Antarctica or The Rock of Gibraltar our Travel Professionals will help plan your prefect adventure

ADDED BONUS Bring in a copy of this ad and receive 25 Bonus AIR MILESreg reward miles by simply visiting our branch

Receive 25 reward miles on presentation of this ad No purchase is required Oer is valid for the recipient only and is not transferable Oer must be redeemed by Marlin Travel Don Mills by June 1 2015 Limit one (1) oer per collector Some conditions apply Ask your Marlin Travel Don Mills travel profesional for complete details Base reward mile oer is 1$35 on vacation packages cruise fares and other flights Not applicable on scheduled airline or rail tickets hotel and car reservations paid locally service fees non-commissionable items foreign exchange and insurance Other conditions may apply regTrademarks of AIR MILES International Trading BV Used under license by LoyaltyOne Inc and Transat Distribution Canada Inc Marlin Travel is a division of Transat Distribution Canada Inc ON Reg 50015084 Head Oce 191 The West Mall Suite 700 Etobicoke ON M9C 5K8

HOW DO I SAVE $184000IN TAXES WHEN I SELL MY BUSINESS

THE LIFETIME CAPITAL GAINS EXEMPTIONYou may have heard of the exemption but when an offer to purchase your business is made are you properly structured to be eligible for the exemption The partners of Kreston GTA can help We are an experienced firm of Chartered Professional Accountants that advise businesses throughout their life cycle Whether you need to structure your business for sale or just need help setting up your business we are there to provide strategic support

Contact Spence Walker to set up a consultation

krestongtacom | 9054745593 | 8953 Woodbine Avenue Markham OntarioA member of Kreston International | A global network of independent accounting firms

The VOICE Fall 201522

R

neW UniOnVille HOMe SOCieTY2014 Business Excellence Accessibility Award WinnerBy Jillian Masters

their mission statement the New Unionville Home Society (UHS) emphasizes that long-

term care is not just about providing a needed service to the community but to each individual UHS strives to promote wellness and independence and ultimately improve quality of life for every client It is about aging well and living better

Living better means having access to quality facilities and compassionate care but also ensuring that innovative developments in healthcare technology are accessible to all UHSrsquos President and Chief Executive Officer Debra Cooper Burger believes that ldquoto meet the needs of an aging population we are compelled to look for

transformational changes in service options and service deliveryrdquo As such UHS does not simply promote accessibility but poises itself at the forefront It aims to be a model practice in long-term care a commitment evident in its ongoing partnership with Markham-based startup Engage Biomechanics

UHS consulted on testing protocols for a new Engage product which allows wireless real-time monitoring of mobility-impaired residents in order to improve internal turn management processes and considerably reduce the risk of pressure ulcer development UHS is one of two facilities in Ontario participating in the applied research and testing program on this device exemplifying how UHS is involved in research to improve healthy aging in residential facilities

UHS has been providing services to seniors for forty-five years and Cooper Burger believes that engagement with emerging technologies is essential ldquoInnovation is key to successrdquo she says simply ldquoWe are promoting a culture of continuous quality improvement through creative partnerships such as Engage Biomechanics York University

and MARS Innovation to name a fewrdquo Cooper Burger emphasizes UHSrsquos ongoing commitment to embracing new opportunities and advancing learning and accessibility It is this commitment that allows UHS to achieve its ultimate goal ldquoIt will help us enhance the experience of agingrdquo she tells me ldquoone person at a timerdquo

In

(From left) Mayor Frank Scarpitti Debra Cooper Burger President and Chief Executive Officer Unionville Home Society Michael Bakewell Chief Operations Officer Unionville Home Society

The VOICE Fall 201523

WOMENrsquoS NETWORKING LUNCHEON

Sponsored by

WEDNESDAY OCTOBER 28 2015 11 AM - 2 PMAngus Glen Golf Club 10080 Kennedy Rd (north of Major Mackenzie)

BOUTIQUE VENDORS NETWORKING GIVEAWAYS

RESERVE YOUR SEATS TODAYMARKHAM BOARD OF TRADE MEMBERS $50 + HST

NON-MEMBERS $65 + HSTCORPORATE TABLES AVAILABLE

PRE-REGISTRATION MARKHAMBOARDCOM or 905-474-0730 x 3025

SPECIAL GUEST SPEAKERMARY E CAWFIELDDIRECTOR CLIENT CAREDEERFIELDS CLINIC

ldquoITrsquoS TIME TO PUT A BLOWTORCH TO OLD BELIEF SYSTEMS THAT NO LONGER SERVE USrdquo

FOLLOW US MBTWNET

Smart Strategies for Creating a Charitable Legacy

anadians believe strongly in giving back to communities causes and organizations that are important to them For many Canadians philanthropy has become an increasingly important part of overall financial planning Whatrsquos more

Canadians are looking for ways to ldquodo good while doing wellrdquo when investing their money

When it comes to charitable giving you have a number of options that can help you achieve your philanthropic goals while at the same time provide you with some tax relief

Donating securities The federal government has introduced several tax incentives in recent years to encourage charitable giving For example if you donate publicly listed securities directly to qualified charities rather than first selling stocks and then donating the proceeds you will not be charged capital gains tax This means that you not only receive a tax break but you also receive a donation receipt equal to the fair market value of the donated security

Charitable foundations Another tax-effective charitable giving strategy is setting up your own charitable foundation A private foundation gives you a high level of control and flexibility with respect to charitable giving and you can make donations to your own foundation and still receive a donation tax receipt like any other donation However to maintain its charitable status your foundation must meet its annual disbursement quota which means that 35 of the average value of the foundationrsquos assets that are not used directly in charitable activities or administration must be spent on charitable activities or on gifts to qualified donees A private foundation also involves certain costs and administrative requirements

An alternative to setting up a private foundation is making tax-deductible donations to a public foundation Public foundations are similar to private foundations in many respects but they involve less cost and administration Although you would not have outright control you could still recommend to the public foundationrsquos directors which charities receive grants And similar to private foundations in-kind donations of publicly listed securities to a public foundation are eligible for the zero capital gains inclusion rate

Gifting life insuranceDepending on your age and needs there are other creative charitable giving strategies Gifting your life insurance can reduce taxes and significantly increase your charitable contribution after death to your favourite charity

This article is supplied by Sunil Heda CPA an Investment amp Wealth Advisor with RBC Dominion Securities Inc (MemberndashCanadian Investor Protection Fund) This article is for information purposes only Please consult with a professional advisor before taking any action based on information in this article Sunil Heda can be reached by phone at 416-571-0369 or by email at sunilhedarbccom

C

MBT SaluteS Small BuSineSS

The VOICE Fall 201524

11 Allstate Parkway Suite 206Markham Ontario L3R 9T8

Tel 9054158800 Fax 9054158875Tol Free 18884158802

Healthy pets make happy homes Open 7 days a week

Dr P Brar and Dr B Yogi

5970 - 16th Avenue - Unit 104

Markham ON L3P 7R1

Tel 9055547210 bull Fax 9055547214

www16aveanimalhospitalcom

Mon-Fri 800am ndash 600pm Sat-Sun 1000am ndash 500pm

9056420054canmarkcommunicationscom

MBT SaluteS Small BuSineSS

The VOICE Fall 201525

Member-Canadian Investor Protection Fund

Sunil Heda cpa Investment Advisor RBC Dominion Securities

416-571-0369 | sunilhedarbccom | wwwrbcdscomsunilheda

Hugo Pacific Commercial Centre 3601 Hwy 7 E Hsbc Tower 10th Floor

suite 1005 Markham L3r 0M3

905-305-7800

MARKHAM SHOWCASEPRESENTED BY ENTERTAINMENT MARKHAM

VENDOR SPACE IS LIMITEDRESERVE TODAY

905-474-0730 ext 3019

ENTERTAINMENT

MARKHAM20152015

FOR MORE INFORMATION VISIT MARKHAMBOARDCOM

FREE ADMISSIONTUESDAY OCTOBER 20

5 - 7 PMYORK DOWNS GOLF amp COUNTRY CLUB

4134 -16TH AVE

FEATURING VENDORS NETWORKING GIVEAWAYS

PSYCHOLOGYPHYSIOTHERAPY

SPEECH THERAPYOCCUPATIONAL THERAPY

BEHAVIOUR CONSULTATIONDIETITIAN SERVICES

MUSIC THERAPMUSIC THERAPYSOCIAL WORK

www1to1therapycom9057871900

The VOICE Fall 201526

9204865 Canada Inc OA Scott Executive Services

Ameoba Sionwwwameobasioncom

Apricot amp Herbs Catering Incwwwapricotandherbscom

Aroma Expresso Bar Markville Mallwwwaromaca

Boundless Productions ltdwwwboundless productionsca

Bulls-Eye Specialty Ads Incwwwbullseyeuniformcom

Caffe demetre franchising Corporation

CHES Visual design Incwwwchesvisualcom wwwtorontonotecom

Chooi law llPwwwchooi-lawcom

CTBC Bank Corp (CANAdA)wwwctbcbankca

drake Internationalwwwcadrakeintlcom

Elite Office Staff Incwwweliteofficestaffcom

Georgersquos Coffee Cowwwgeorgescoffeeca

GlP worldwide Expedition Travel and Tourswwwglpworldwidecom

Happy life wealth Management Incwwwhappylifewealthca

HSBC Bank Canadawwwhsbcca

ITN food Corporationwwwitnfoodcorpcom

Jd development Groupwwwjddevelopmentca

layoff Protection Planwwwlayoffinsuranceca

Mobilicity Monster Mobile

napkin marketingwwwnapkinmarketingcom

New Start Computer Trainingwwwnewstarttrainingca

Nu Innovations Inc

Peter Ashman Conditioningwwwashman conditioningcom

Power of Success Incwwwpowerofsuccessca

Residence Inn by Marriott Markhamwwwmarriottcomyyzmh

Richardson GMPrgmpdigitalagentca webFrankOrtenciohome

Robert Half Canadawwwroberthalfca

Ronen Systems ltdwwwronensystemscom

SecuTrans Incwwwsecutransca

SEQ Securitywwwseqsecuritycom

Synergie Hunt Internationalwwwhuntca

The Mill Bar and Grillwwwthemillbarandgrillca

Unionville Appliance ltdwwwunionvilleappliancecom

Unionville Gelato Cowwwunionvillegelatocom

weboptywwwweboptycom

ZINGOVATIONwwwzingovationcom

wElCOME TO OUR NEwEST MEMBERSSEE THE ENTIRE lIST AT MARKHAMBOARdCOM

CorporateTitle sponsor

Breakfast networking series

Premier

THANK YOU TO OUR GENEROUS SPONSORS

Womenrsquos networking Title sponsor

Page 11: Fall Issue BENDING REALITY - Markham VOICE · A Virtual Care Community pg 10 2015 Fall Issue MARKHAM S EXCLUSIVE BUSINESS MAGAZINE BENDING REALITY DHAN BALACHAND S HEADSET CAN TAKE

The VOICE Fall 201511

care and technologyrdquo he says ldquoIrsquove had the opportunity to interact with patients and clinicians at hospitals within Ontario I saw opportunities and identified several gaps in terms of access to care and I saw how

patientsrsquo knowledge of chronic conditions and the decisions they make affect their quality of liferdquo Chronically ill patients and their caregivers confront a complex and intimidating set of circumstances they often see a variety of specialists going from one doctor to another while trying to manage multiple symptoms prescriptions and lifestyle changes

But studies show that informed patients with access to consistent and supportive care have better health outcomes and fewer readmissions Cole saw an opportunity to improve lives while reducing health care costs and in 2012 he founded ForaHealthyMecom

ForaHealthyMecom harnesses technology to enhance the care patients receive when theyrsquore not in a medical facility The resource which is most often prescribed by physicians is designed to support patients diagnosed with high-impact chronic conditions The web-based and mobile platform acts as a management and education hub patients can create calendars and tracking charts and access clinician-validated information about their illnesses ldquoPatients can empower themselves to give meaningful and accurate assessments of their treatment and where they are in their carerdquo Cole explains

The company has also recently expanded its virtual care capabilities adding a telemedicine component that enables secure video-based consultations between patient and physician ldquoWersquore giving clinicians more tools to reach and care for patients while theyrsquore away from hospitalrdquo Cole says ldquoMany patients live in remote locations and have issues with transportation and this way a clinician can schedule virtual follow-ups and be more efficientrdquo

The ForaHealthyMecom approach with its emphasis on informed patients and a virtual community of care has the potential to ease the pressures on the health

care system ldquoIt results in a lower cost for the health system in generalrdquo Cole says ldquoYou get a better use of cliniciansrsquo time in terms of engaging and educating patients efficiencies that can be realized through

the use of telemedicine and improved workflows when it comes to patient onboarding management and dischargerdquo

But its benefits to the health care system extend beyond cost savings and efficiencies Using aggregated and de-identified data ndash the confidentiality of patientsrsquo personal details is strictly maintained in accordance with the governmentrsquos privacy guidelines ndash ForaHealthyMecom supports research involving a variety of chronic conditions ldquoWe conduct research into health outcomes or public awareness of certain conditions in order to shape policy and investigate how to use knowledge

to improve outcomes for patientsrdquo Cole explains pointing to projects the company has undertaken on peripheral arterial disease and chronic kidney disease with partners at St Michaelrsquos Hospital and York Universityrsquos Faculty of Health

The company has already garnered support from government funding agencies such as the Ontario Centres of Excellence and the Natural Sciences and Engineering Research Council of Canada It has also been accepted into the Canadian Technology Accelerator Initiative run by the Canadian Trade Commissioner Service which provides innovative Canadian startups with support and resources to compete in US and global markets Cole himself was the recipient of ventureLABrsquos 2015 W Daniel Mothersill BUILD Award which honours exceptional entrepreneurs for accomplishments in the previous year

ForaHealthyMecom has primarily partnered with health care institutions in Ontario but Cole sees the potential for continued expansion ldquoThis is a knowledge-based industry that will drive economic growth within Markham the province and hopefully across the countryrdquo

A Virtual Care CommunityldquoPatients can empower themselves to give

meaningful and accurate assessments of their treatment and where they are in their carerdquo

The VOICE Fall 201512

DIGITAL DISRUPTIoN GAMe-CHAnGinG TeCHnOlOGYBusiness Reading and Professional Development

The MeshWhy the Future of Business Is sharingby Lisa GanskylTechnological and social advancements have shifted business practices and norms from formulaic models to unique complexities where consumers have more choices tools information and power Naming this ldquothe Meshrdquo trailblazing entrepreneur Lisa Gansky investigates the structures and developments of new business

dynamics demonstrating how organizations can build strong brands and communities for customers wanting to access rather than own goods Mesh businesses like ZipCar and Kickstarter use social media and analytics to provide their customers with what they need exactly when they need it Looking at large-scale patterns and real case studies of businesses and social enterprises The Mesh is an eye-opening guide to the newest wave of information-enabled commerce thatrsquos improving our communities and planet

Behind Every Good Decisionhow Anyone Can use Business Analytics to Turn Data into Profitable Insightby Piyanka Jain Puneet SharmaDive into business analytics with this step-by-step guide to optimizing your venture From increasing revenue and reducing costs to improving productsservices and finding creative solutions analytics are critical to success Discover the steps and strategies to making

informed decisions using just spreadsheet software the data you need and your brain Learn real-world examples and complete activities along the way creating a business question and plan finding the necessary data and examining the results to take action This ebook is a great complement to the monthly Market Research Workshops organized by the Markham Small Business Centre and Markham Public Library For more related workshops check out the MSBC and VentureLAB websites

Business growth starts with a conversation

When growing your business the most useful financial advice is industry specialized financial advice RBC is proud to be an active member of the Markham Board of Trade

reg trade Trademarks of Royal Bank of Canada RBC and Royal Bank are registered trademarks of Royal Bank of Canada 30060 (022015)

TM

To start a conversation today visit rbccombusiness

The VOICE Fall 201513

Business advisors with over 20 years of experience servicing various industries

and providing personal services in

Accounting amp Auditing bull Business Plans amp Start-Ups bull Estate amp Financial Planning

Taxation ndash Personal amp Corporate

Jack Eigenmacht CA CFP 9053059722 x 228

E jackeigenmachtcrackowercom

wwweigenmachtcrackowercom345 Renfrew Drive bull Suite 202

Markham Ontario L3R 9S9

Wersquore celebrating York Regionrsquos debut of the TAVES consumer electronics show Forward-thinking and eye-opening with a hint

of futuristic fiction these reads will inspire and inform anyone looking to leverage technology to transform their lives business or career

Boldhow to Go Big Achieve success and Impact the Worldby Peter H Diamandis and Steven Kotler Bold is a how-to guide for increasing capital and bettering lives with exponential technologies moonshot thinking and crowd-power Building on the New York Times bestseller Abundance Diamandis and Kotler divulge insights from their own high-risk ventures and review the

strategies of Elon Musk Jeff Bezos and more Business acceleration alternative funding models and brand development will especially appeal to early-stage entrepreneurs ndash though this motivational read will inspire innovators across the board Coverage of creative applications for disruptive technologies including robotics AI sensors and 3D printing may even prompt you to visit the 3D printers at Cornell Community Centre Library and start brainstorming If yoursquore hooked on Salim Ismailrsquos Exponential Organizations or saw Ismailrsquos talk at this yearrsquos Global Impact Competition yoursquoll love Bold

Makersby Cory DoctorowIn a world where conglomerates crash and multinationals implode innovation is integral to rescuing world and local economies Bankers VCs and investors scour the planet to finance high-tech micro-ventures in every neighbourhood Malls are rejuvenated and communities are rebuilt ndash but how long will it last Makers may be a work of fiction but is it far off from reality This edgy and exciting novel

forecasts a grassroots economics system for the technological era and chronicles the journey of its quirky creators The featured author for 2015rsquos One Book One Markham Cory Doctorow writes a gripping fictional account that shines light on poignant issues of intellectual property business law entrepreneurialism economics and alternative funding models For details on One Book One Markham including an open discussion with Cory Doctorow visit wwwmarkhampubliclibraryca

Amanda Kelly is the Business Community Librarian at the Markham Public Library Reach her at akellymarkhamlibraryonca or see the libraryrsquos website wwwmarkhampubliclibraryca

The VOICE Fall 201514

PERKS WoRKBuilding Office Culture

ost companies identify their people as their most valuable assets And in an era of global economies advancing technology and

constant connectivity relationships between companies and their employees have never been so complex As employees check emails in between bedtime stories employers are stepping up to address their wellness with strategies that go beyond traditional benefit plans We are in the age of the perk

Perks have always existed in workplace culture think Don Draperrsquos drink cart in Mad Men There is however an increasing variability in how extensively companies use perks Perks are ldquoextrasrdquo provided to employees in addition to salary and traditional health care benefits They take such forms as flexible working arrangements professional development opportunities and freebies Interactive offices are now home to everything from climbing walls to beer

fridges to daycares Perks allow companies to develop a culture that has a positive impact on the health and happiness of their employees

Markhamrsquos own Allstate Insurance Company of Canada has seen that impact firsthand having been named one of Aon Hewittrsquos Best Employers in Canada ndash based on employee feedback ndash for the last three years In addition to competitive salaries and benefits packages Allstate offers perks that include discounts on services and products

M

By Kathryn willms

The VOICE Fall 201515

112 Guestrooms (Standard King 2 Queen Beds or One Bedroom Suite)

14th Floor Penthouse TownePlace Lounge (includes hot breakfast)

State of the art spacious 2000 square feet fitness facility and pool

13000 square feet of function space perfect for meetings and social events

187 Guestrooms (Standard King 2 Queen Beds or One Bedroom Suite)

Bistro featuring Starbucksreg 24-Hour Market

State of the art spacious 2000 square feet fitness facility and pool

13000 square feet of function space perfect for meetings and social events

7095 WOODBINE AVENUE MARKHAM ON L3R 1A3wwwmarriottcomyyzxm | wwwmarriottcomyyzmt

905-752-0446 | 905-474-0444

VISIT US AT THE FIRST ldquoTWIN BRANDEDrdquoMARRIOTT HOTEL IN MARKHAM CANADA

such as fitness memberships event tickets and home and auto insurance The company also supports employee charitable initiatives

encourages career development (through tuition reimbursement cross-departmental opportunities and coaching programs) and recognizes employee contributions through bonuses and milestone awards The most popular and widely used perk is the formal work-from-home program

For large companies like Allstate perks are one of a number of tools used to engage and reward employees ldquoPerks can attract employees to your organizationrdquo says Adrianne Sullivan-Campeau the vice president of human resources at Allstate ldquobut in isolation they will not be enough to make them stay The proper mix of good benefits a strong corporate culture and our ability to create opportunities to keep employees engaged [is what] will attract and ultimately keep employeesrdquo

For smaller companies perks often play a more significant role in defining workplace culture and encouraging engagement

The Centre for Social Innovation (CSI) is a co-working space and community for social innovators and entrepreneurs CSI staff perks reflect a culture of networking collaboration and a focus on workndashlife balance As Director of Culture Adil Dhalla describes it CSI seeks

to ldquomake social change and have fun while doing itrdquo CSI staff start with four weeks of vacation per year They participate in many of

the activities they arrange for the community Recently this has included an annual free trip to New York to celebrate the anniversary of the CSI space there Staff meetings feature improv classes and games of Family Feud According to Dhalla these activities along with the chance to participate in updating organizational values encourage employeesrsquo ldquosense of co-ownershiprdquo

For companies like CSI and Allstate perks have their perks They show workers that they are valued and heard and encourage feedback between management and employees And while some perks cost money others produce savings Allowing employees to work from home for example often results in a reduction of overhead costs Most importantly satisfied employees tend to be more productive and loyal which benefits a companyrsquos bottom line

The most obvious downside to offering perks is that many do cost money which can burden smaller businesses For larger companies not all perks are appropriate to all jobs and the employees who miss out may feel resentful Perks can also be difficult to revoke a fact that Marissa Mayer at Yahoo found out when she rescinded the ability of employees to work from home

Perhaps the more important and complicated question concerns quantifying the importance of perks to potential employees particularly Millennials entering the workforce Jillian Masters in her final year of university points out that perks speak to a companyrsquos culture which is an important consideration for job seekers ldquoOur generation has an image of what we want in the workplacerdquo When asked about what that image is she thinks about it and then laughs ldquoGooglerdquo The internet behemoth is famous for its free food bocce courts and bowling alleys But Masters like most workers identifies the most valuable perk as the freedom and flexibility to decide when and where to work More people are taking that philosophy to the next level and quitting traditional workplaces to freelance and chase that elusive workndashlife balance For those who have stayed the biggest perk may not be a perk at all

ldquoWhenever we ask employees [hellip] what they value most about working for the companyrdquo says Sullivan-Campeau ldquothe top response is always lsquothe peoplersquordquo

Itrsquos a sentiment that employers big and small and their employees can get behind

ldquoWorking with people you like as we move away from hierarchical work structures itrsquos not even a perkrdquo says Masters ldquoitrsquos a fundamentalrdquo

Perhaps the more important and complicated question concerns quantifying the importance of perks to potential employees particularly

Millennials entering the workforce

Satisfied employees tend to be more productive

and loyal which benefits a companyrsquos bottom line

The VOICE Fall 201516

fall winter promotion

25 off all services

Focus on your greatest competitive advantage

Call us 6475344774Email us jwaltershrpreneurca

wwwHRPreneurca

EMPLOYEES

Over 30 years of HR Business ExperienceSAVE MONEY SAVE TIME INCREASE PRODUCTIVITY

Your Productivity is Our Business

p

25 OFF

The VOICE Fall 201517

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

Dealer Principal

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

What are some of the biggest challenges you face growing and managing your business Following a busy summer we talked to Jenny Vargas of Vargas Family Roofing amp Exteriors Inc and she had this honest experience to share

ldquoWe are struggling with finding and retaining employees with the work ethic vision

and passion needed to succeed in this business We want to be a great place to work while providing excellent quality workmanship

We pay our employees a high wage and treat them honestly and fairlyrdquo

And who canrsquot relate to this challenge Vargas Roofing is facing the same basic challenge that employers face daily ndash namely to attract develop and retain the right people to support business success Jennyrsquos comment drills down to the core of the issue What kind of culture are you creating in your organization You can put values and principles into a mission statement and hang it on the office wall but how do you get people to honour and follow those values in the course of your daily business

Certainly treating people honestly and fairly is a good start This develops trust between you and your people but to set yourself apart from other employers you need to do more According to The Carrot Principle a recent Gallup poll found that nearly two-thirds of employees received no praise or recognition in the workplace in the past year (Gostick and Elton 53)

People are yearning for recognition Itrsquos meaningful to be a part of something where your talents commitment and hard work are recognized fairly and consistently And recognition is one of the easiest and most important ways to retain talent with the added benefit of accelerating performance But in order to be effective recognition needs to be specific meaningful and fair

A simple pat on the back is meaningless and easy to write off as favouritism until directly tied to a specific accomplishment or result Of course withholding recognition or being inconsistent alienates your all-stars and reinforces the mediocre behaviour of average and poor performers In a healthy culture you have lots of successes to celebrate So how do you recognize your staff ldquofairlyrdquo to give meaning to the work they do

Simple Sit down with your team and identify the top one two or three behaviours or results that drive your business success and agree to recognize achievements associated with them Then track measure and recognize the attainment of success

Recognition doesnrsquot need to be complicated It can range from a simple coffee card to a grand prize a night out to an employee-of-the-month award You can highlight one rock star or you can make it a friendly first- second- and third-place prize competition to recognize various levels of achievement for a set of goals Make it a game Make it fun Make it meaningful

Effectively recognizing your employees will not only help you keep good people it will help you develop them to support your business success Your employees will thank you And so will your customers

Expert Advice for Your Business

Keeping Good People

By Chris Collucci Empowerment Leaders

The VOICE Fall 201518

For over 60 years Allstate has provided home and auto insurance to Canadians Wersquore committed to serving the Markham community ndash home of our head office and where many of our employees reside

Terms and conditions apply Trademark owned by Allstate Insurance Company used under licence by Allstate Insurance Company of Canada copy2015 Allstate Insurance Company of Canada

Markham East Agency72 Copper Creek Drive Unit 109905-209-8278

Markham Markville Agency 4997 Highway 7 East Unit 9 905-947-9209

Contact your local Allstate agency for a quote

Markham Board of Trade members ndash take advantage of preferred group rates through the Good Hands Group Insurancereg program

Keeping Markham Residents in Good Handsreg

By Katherine Cummings

once worked for a company that was active on an entire range of popular social media accounts While I applauded their audacity and excitement to make

their mark in the digital sphere this impacted their strategy negatively and ultimately made for a bad return

We were so busy trying to do it all that we were spread too thin As a result our showing on each platform was lacklustre and did not reflect our efforts

Companies may feel the need to cover all the bases which is fine if theyrsquore looking to build a mogul and have the same presence as Google For many brands this is not the right solution Instead it is best to zero in on a couple platforms and herersquos why

1 It strengthens your communityA strong community and increased ROI are the two ultimate goals of social media

If your community manager is able to focus on a select number of platforms they will create better content and ultimately be present more frequently Heightened response times and a 247 presence will create a feeling of reciprocated loyalty The more you can gain a communityrsquos trust the greater the likelihood of lifelong customers and brand advocates

2 It highlights your strengthsCertain products just work better on certain platforms Chances are if yoursquove mastered ways to market your product or service in a traditional way your expertise will be highlighted if you choose the right platform This is why Starbucks excels on Instagram ndash its products are designed to have just the right photographic composition to please its fan base Ultimately this leads to better community engagement and loyalty

3 It gets the message out to the right customer baseThe different platforms have their own strengths and weaknesses They appeal to different age groups genders areas of the world mindsets and behaviours Each platform has its own unique audience and you will find it is well worth the exploration

In a world where entrepreneurialism is growing rapidly it is easy to recommend that one jump into the deep end with digital Yet you will find that narrowing your social media platforms will prove your worth faster and greater than you would ever expect

We will explore the top four platforms in editions to come to help you plan the best strategy for an increased return

I

Donrsquot Do it All Expand Your Reach by Limiting Your Channels

The VOICE Fall 201519

BUilDinG COMMOn GROUnD Public Spaces for Growth

Discover What Makes Town Centre Montessori Private Schools Unique

Pre-School to Grade 1 905-474-3434Grade 2 to Grade 12 and University Prep 905-470-1200

TCMPScom

An International Baccalaureate (IB) Candidate School

114 Anderson Avenue Suite 7C Markham ON L6E 1A5

Servicing all your accounting

and tax needsbull Bookkeeping Services

bull Income Tax Preparation amp Planning

bull HSTGST

bull Payroll Services

bull Manual or Computerized

Tel 905-471-7979 Email infojpaccountingtaxcomwwwjpaccountingtaxcom

By Amanda R Kelly

ublic spaces are the cornerstones of a healthy and prosperous community Historically designed to foster commerce and fuel democracy the

greatest impact of these spaces comes from diverse people and perspectives intermingling

How does this spur growth in our city In the 2012 report Placemaking and the Future of Cities the United Nations examined how public spaces ldquofacilitate social capital economic development and community revitalizationrdquo (1) Their Project for Public Spaces focuses on the impact of these spaces at a local level ndash from increasing property values and jump-starting entrepreneurialism to decreasing crime rates and boosting civic engagement

Perhaps the most familiar of all public spaces are roadways Today they are used mostly for vehicles but the UN report highlights that when streets are ldquoplanned for

people meaning they are not completely auto-centric [they] add to the social cohesion of communities by ensuring human interaction and providing safe public spaces that promote cultural expressionrdquo (7) This in turn sparks innovative thinking and community identity

So how can a streetrsquos use be diversified Street festivals are clear examples such as this summerrsquos GlobalFest and the Markham Village and Unionville Festivals as well as local markets On a daily basis though streets can still attract visitors while remaining open for traffic

Pedestrian activities can include athletic endeavours like jogging or dog walking commercial pursuits like window shopping or visiting food stands cultural explorations like viewing public art and even pop-up destination quests to bistro patios and sidewalk sales The sleek new transit stops like at Warden and Highway 7 are great

examples of multipurpose hubs facilitating access to transportation while enabling residents to mingle

Changes in the use of Markhamrsquos public spaces will become increasingly apparent as housing density rises family picnics friendly sports games school studies and work meetings will continue moving from private residences to common ground such as parks and libraries Internationally many cities have leveraged this efficiency by investing in their public spaces Manhattan is 33 percent public space (including streets) while Toronto is 11 percent Markham has a celebrated history of developing public spaces As our city expands it will be exciting for all residents to see and participate in the growth and evolution of our public spaces

The UNrsquos Project for Public Spaces is at wwwppsorg

P

The VOICE Fall 201520

7676 Woodbine Ave Unit 10 Markham ON Canada L3R 2N2

905-940-2378

Ten Reasons to Fall in Love with Windows 10

indows 10 has arrived and Microsoftrsquos newest version of the worldrsquos most popular

operating system is earning millions of smiles from critics gamers and business folk Here are some of the highlights

1 Tested by millions of usersThe Windows Insider Program gave users a chance to see and shape the operating system from its earliest stages and by the official launch of Windows 10 four million people were already using the new system This direct collaboration between Microsoft developers and the Windows community was indispensable in shaping the newest version of the operating system

2 Quick learning curveIf yoursquore one of 15 billion Windows users worldwide you already know how to use Windows 10 The start menu is back now streamlined for better usability and highly customizable to suit your taste You can pin apps and favourites to this new start menu allowing you to access the stuff you care about most via live tiles

3 State-of-the-art securityWindows 10 addresses modern security concerns with advancements that protect your identity and data from cyberthreats Windows Hello moves past traditional passwords to secure all your devices (PCs tablets phones) with biometrics

W

The VOICE Fall 201521

Device Guard vets your applications to ensure theyrsquore safe to use And Passport allows you to authenticate applications websites and networks for added security

4 Better browsingWindows 10 introduces Microsoft Edge a new web browser that integrates Cortana to provide voice control more personalized search and instant access to key actions You can write or type notes directly on webpages store them and share them easily Therersquos even a new reading mode that strips unnecessary formatting from pages for better online reading

5 Smarter snappingWindows 10 allows you to snap up to four apps in place and see all open tasks in a single view You can resize windows swiftly manage multiple monitors easily and create virtual desktops to maximize screen space or to group things by project

6 Device friendlyWindows 10 is a device-responsive operating system With Windows Continuum apps work in all modes

and on all Windows 10 devices including 2-in-1s Users can touch type or write depending on their task or preference Plus new Windows phones with Continuum can be connected to a monitor mouse and keyboard to work like PCs

7 Great apps includedA number of productivity-boosting apps come standard with Windows 10 OneNote Alarms amp Clocks Calculator Mail Calendar Camera Maps Music Photos Video Voice Recorder and Windows Store These apps use OneDrive to store and sync your info across Windows 10 devices so you can access your files and preferences from just about anywhere

8 Windows StoreYou can shop for apps games music movies and TV shows from Windows Store and all purchases are certified for security and are compatible with Windows 10 PCs phones and tablets For businesses Windows Store allows IT administrators to browse the app catalogue buy apps in bulk and manage licences using an organization-controlled identity

9 Itrsquos freeIf yoursquore running Windows 7 or 81 on a device yoursquore probably eligible to upgrade that device to Windows 10 for free The Enterprise editions are excluded unless you have Software Assurance You will have one year to receive your free upgrade to Windows 10

10 Xbox on Windows 10All work and no play makes for a dull user so if yoursquore inclined to game after hours yoursquoll be overjoyed to hear that Xbox on Windows 10 brings the Xbox Live gaming network to Windows 10 PCs and tablets The integrated Xbox app allows you to play games with friends on your PC streamed directly from your Xbox One console to your Windows 10 tablet or PC

To find out more about Windows 10 check out the following links

Windows 10 FAQ wwwmicrosoftcomen-cawindowswindows-10-faq

Windows 10 free upgrade offer wwwmicrosoftcomen-cawindowswindows-10-upgrade

Sue Borden is the SMB Customer Marketing Lead at Microsoft Canada

416-510-0015 Marlin Travel Don Mills 217-170 The Donway West

Don Mills ON M3C 2G3

Specializing in Adventure Travel amp Unique Destinations

Adventure

Travel

Unique Destinations

Beyond Destinationsreg

wwwmarlintravelcaDon-Mills-Donway

Marlin Travel Don Mills has over 50 years of adventure travel experience Between our experienced Travel Professionals we have visited over 60 countries and 7 continents Whether its Manchu Picchu Antarctica or The Rock of Gibraltar our Travel Professionals will help plan your prefect adventure

ADDED BONUS Bring in a copy of this ad and receive 25 Bonus AIR MILESreg reward miles by simply visiting our branch

Receive 25 reward miles on presentation of this ad No purchase is required Oer is valid for the recipient only and is not transferable Oer must be redeemed by Marlin Travel Don Mills by June 1 2015 Limit one (1) oer per collector Some conditions apply Ask your Marlin Travel Don Mills travel profesional for complete details Base reward mile oer is 1$35 on vacation packages cruise fares and other flights Not applicable on scheduled airline or rail tickets hotel and car reservations paid locally service fees non-commissionable items foreign exchange and insurance Other conditions may apply regTrademarks of AIR MILES International Trading BV Used under license by LoyaltyOne Inc and Transat Distribution Canada Inc Marlin Travel is a division of Transat Distribution Canada Inc ON Reg 50015084 Head Oce 191 The West Mall Suite 700 Etobicoke ON M9C 5K8

HOW DO I SAVE $184000IN TAXES WHEN I SELL MY BUSINESS

THE LIFETIME CAPITAL GAINS EXEMPTIONYou may have heard of the exemption but when an offer to purchase your business is made are you properly structured to be eligible for the exemption The partners of Kreston GTA can help We are an experienced firm of Chartered Professional Accountants that advise businesses throughout their life cycle Whether you need to structure your business for sale or just need help setting up your business we are there to provide strategic support

Contact Spence Walker to set up a consultation

krestongtacom | 9054745593 | 8953 Woodbine Avenue Markham OntarioA member of Kreston International | A global network of independent accounting firms

The VOICE Fall 201522

R

neW UniOnVille HOMe SOCieTY2014 Business Excellence Accessibility Award WinnerBy Jillian Masters

their mission statement the New Unionville Home Society (UHS) emphasizes that long-

term care is not just about providing a needed service to the community but to each individual UHS strives to promote wellness and independence and ultimately improve quality of life for every client It is about aging well and living better

Living better means having access to quality facilities and compassionate care but also ensuring that innovative developments in healthcare technology are accessible to all UHSrsquos President and Chief Executive Officer Debra Cooper Burger believes that ldquoto meet the needs of an aging population we are compelled to look for

transformational changes in service options and service deliveryrdquo As such UHS does not simply promote accessibility but poises itself at the forefront It aims to be a model practice in long-term care a commitment evident in its ongoing partnership with Markham-based startup Engage Biomechanics

UHS consulted on testing protocols for a new Engage product which allows wireless real-time monitoring of mobility-impaired residents in order to improve internal turn management processes and considerably reduce the risk of pressure ulcer development UHS is one of two facilities in Ontario participating in the applied research and testing program on this device exemplifying how UHS is involved in research to improve healthy aging in residential facilities

UHS has been providing services to seniors for forty-five years and Cooper Burger believes that engagement with emerging technologies is essential ldquoInnovation is key to successrdquo she says simply ldquoWe are promoting a culture of continuous quality improvement through creative partnerships such as Engage Biomechanics York University

and MARS Innovation to name a fewrdquo Cooper Burger emphasizes UHSrsquos ongoing commitment to embracing new opportunities and advancing learning and accessibility It is this commitment that allows UHS to achieve its ultimate goal ldquoIt will help us enhance the experience of agingrdquo she tells me ldquoone person at a timerdquo

In

(From left) Mayor Frank Scarpitti Debra Cooper Burger President and Chief Executive Officer Unionville Home Society Michael Bakewell Chief Operations Officer Unionville Home Society

The VOICE Fall 201523

WOMENrsquoS NETWORKING LUNCHEON

Sponsored by

WEDNESDAY OCTOBER 28 2015 11 AM - 2 PMAngus Glen Golf Club 10080 Kennedy Rd (north of Major Mackenzie)

BOUTIQUE VENDORS NETWORKING GIVEAWAYS

RESERVE YOUR SEATS TODAYMARKHAM BOARD OF TRADE MEMBERS $50 + HST

NON-MEMBERS $65 + HSTCORPORATE TABLES AVAILABLE

PRE-REGISTRATION MARKHAMBOARDCOM or 905-474-0730 x 3025

SPECIAL GUEST SPEAKERMARY E CAWFIELDDIRECTOR CLIENT CAREDEERFIELDS CLINIC

ldquoITrsquoS TIME TO PUT A BLOWTORCH TO OLD BELIEF SYSTEMS THAT NO LONGER SERVE USrdquo

FOLLOW US MBTWNET

Smart Strategies for Creating a Charitable Legacy

anadians believe strongly in giving back to communities causes and organizations that are important to them For many Canadians philanthropy has become an increasingly important part of overall financial planning Whatrsquos more

Canadians are looking for ways to ldquodo good while doing wellrdquo when investing their money

When it comes to charitable giving you have a number of options that can help you achieve your philanthropic goals while at the same time provide you with some tax relief

Donating securities The federal government has introduced several tax incentives in recent years to encourage charitable giving For example if you donate publicly listed securities directly to qualified charities rather than first selling stocks and then donating the proceeds you will not be charged capital gains tax This means that you not only receive a tax break but you also receive a donation receipt equal to the fair market value of the donated security

Charitable foundations Another tax-effective charitable giving strategy is setting up your own charitable foundation A private foundation gives you a high level of control and flexibility with respect to charitable giving and you can make donations to your own foundation and still receive a donation tax receipt like any other donation However to maintain its charitable status your foundation must meet its annual disbursement quota which means that 35 of the average value of the foundationrsquos assets that are not used directly in charitable activities or administration must be spent on charitable activities or on gifts to qualified donees A private foundation also involves certain costs and administrative requirements

An alternative to setting up a private foundation is making tax-deductible donations to a public foundation Public foundations are similar to private foundations in many respects but they involve less cost and administration Although you would not have outright control you could still recommend to the public foundationrsquos directors which charities receive grants And similar to private foundations in-kind donations of publicly listed securities to a public foundation are eligible for the zero capital gains inclusion rate

Gifting life insuranceDepending on your age and needs there are other creative charitable giving strategies Gifting your life insurance can reduce taxes and significantly increase your charitable contribution after death to your favourite charity

This article is supplied by Sunil Heda CPA an Investment amp Wealth Advisor with RBC Dominion Securities Inc (MemberndashCanadian Investor Protection Fund) This article is for information purposes only Please consult with a professional advisor before taking any action based on information in this article Sunil Heda can be reached by phone at 416-571-0369 or by email at sunilhedarbccom

C

MBT SaluteS Small BuSineSS

The VOICE Fall 201524

11 Allstate Parkway Suite 206Markham Ontario L3R 9T8

Tel 9054158800 Fax 9054158875Tol Free 18884158802

Healthy pets make happy homes Open 7 days a week

Dr P Brar and Dr B Yogi

5970 - 16th Avenue - Unit 104

Markham ON L3P 7R1

Tel 9055547210 bull Fax 9055547214

www16aveanimalhospitalcom

Mon-Fri 800am ndash 600pm Sat-Sun 1000am ndash 500pm

9056420054canmarkcommunicationscom

MBT SaluteS Small BuSineSS

The VOICE Fall 201525

Member-Canadian Investor Protection Fund

Sunil Heda cpa Investment Advisor RBC Dominion Securities

416-571-0369 | sunilhedarbccom | wwwrbcdscomsunilheda

Hugo Pacific Commercial Centre 3601 Hwy 7 E Hsbc Tower 10th Floor

suite 1005 Markham L3r 0M3

905-305-7800

MARKHAM SHOWCASEPRESENTED BY ENTERTAINMENT MARKHAM

VENDOR SPACE IS LIMITEDRESERVE TODAY

905-474-0730 ext 3019

ENTERTAINMENT

MARKHAM20152015

FOR MORE INFORMATION VISIT MARKHAMBOARDCOM

FREE ADMISSIONTUESDAY OCTOBER 20

5 - 7 PMYORK DOWNS GOLF amp COUNTRY CLUB

4134 -16TH AVE

FEATURING VENDORS NETWORKING GIVEAWAYS

PSYCHOLOGYPHYSIOTHERAPY

SPEECH THERAPYOCCUPATIONAL THERAPY

BEHAVIOUR CONSULTATIONDIETITIAN SERVICES

MUSIC THERAPMUSIC THERAPYSOCIAL WORK

www1to1therapycom9057871900

The VOICE Fall 201526

9204865 Canada Inc OA Scott Executive Services

Ameoba Sionwwwameobasioncom

Apricot amp Herbs Catering Incwwwapricotandherbscom

Aroma Expresso Bar Markville Mallwwwaromaca

Boundless Productions ltdwwwboundless productionsca

Bulls-Eye Specialty Ads Incwwwbullseyeuniformcom

Caffe demetre franchising Corporation

CHES Visual design Incwwwchesvisualcom wwwtorontonotecom

Chooi law llPwwwchooi-lawcom

CTBC Bank Corp (CANAdA)wwwctbcbankca

drake Internationalwwwcadrakeintlcom

Elite Office Staff Incwwweliteofficestaffcom

Georgersquos Coffee Cowwwgeorgescoffeeca

GlP worldwide Expedition Travel and Tourswwwglpworldwidecom

Happy life wealth Management Incwwwhappylifewealthca

HSBC Bank Canadawwwhsbcca

ITN food Corporationwwwitnfoodcorpcom

Jd development Groupwwwjddevelopmentca

layoff Protection Planwwwlayoffinsuranceca

Mobilicity Monster Mobile

napkin marketingwwwnapkinmarketingcom

New Start Computer Trainingwwwnewstarttrainingca

Nu Innovations Inc

Peter Ashman Conditioningwwwashman conditioningcom

Power of Success Incwwwpowerofsuccessca

Residence Inn by Marriott Markhamwwwmarriottcomyyzmh

Richardson GMPrgmpdigitalagentca webFrankOrtenciohome

Robert Half Canadawwwroberthalfca

Ronen Systems ltdwwwronensystemscom

SecuTrans Incwwwsecutransca

SEQ Securitywwwseqsecuritycom

Synergie Hunt Internationalwwwhuntca

The Mill Bar and Grillwwwthemillbarandgrillca

Unionville Appliance ltdwwwunionvilleappliancecom

Unionville Gelato Cowwwunionvillegelatocom

weboptywwwweboptycom

ZINGOVATIONwwwzingovationcom

wElCOME TO OUR NEwEST MEMBERSSEE THE ENTIRE lIST AT MARKHAMBOARdCOM

CorporateTitle sponsor

Breakfast networking series

Premier

THANK YOU TO OUR GENEROUS SPONSORS

Womenrsquos networking Title sponsor

Page 12: Fall Issue BENDING REALITY - Markham VOICE · A Virtual Care Community pg 10 2015 Fall Issue MARKHAM S EXCLUSIVE BUSINESS MAGAZINE BENDING REALITY DHAN BALACHAND S HEADSET CAN TAKE

The VOICE Fall 201512

DIGITAL DISRUPTIoN GAMe-CHAnGinG TeCHnOlOGYBusiness Reading and Professional Development

The MeshWhy the Future of Business Is sharingby Lisa GanskylTechnological and social advancements have shifted business practices and norms from formulaic models to unique complexities where consumers have more choices tools information and power Naming this ldquothe Meshrdquo trailblazing entrepreneur Lisa Gansky investigates the structures and developments of new business

dynamics demonstrating how organizations can build strong brands and communities for customers wanting to access rather than own goods Mesh businesses like ZipCar and Kickstarter use social media and analytics to provide their customers with what they need exactly when they need it Looking at large-scale patterns and real case studies of businesses and social enterprises The Mesh is an eye-opening guide to the newest wave of information-enabled commerce thatrsquos improving our communities and planet

Behind Every Good Decisionhow Anyone Can use Business Analytics to Turn Data into Profitable Insightby Piyanka Jain Puneet SharmaDive into business analytics with this step-by-step guide to optimizing your venture From increasing revenue and reducing costs to improving productsservices and finding creative solutions analytics are critical to success Discover the steps and strategies to making

informed decisions using just spreadsheet software the data you need and your brain Learn real-world examples and complete activities along the way creating a business question and plan finding the necessary data and examining the results to take action This ebook is a great complement to the monthly Market Research Workshops organized by the Markham Small Business Centre and Markham Public Library For more related workshops check out the MSBC and VentureLAB websites

Business growth starts with a conversation

When growing your business the most useful financial advice is industry specialized financial advice RBC is proud to be an active member of the Markham Board of Trade

reg trade Trademarks of Royal Bank of Canada RBC and Royal Bank are registered trademarks of Royal Bank of Canada 30060 (022015)

TM

To start a conversation today visit rbccombusiness

The VOICE Fall 201513

Business advisors with over 20 years of experience servicing various industries

and providing personal services in

Accounting amp Auditing bull Business Plans amp Start-Ups bull Estate amp Financial Planning

Taxation ndash Personal amp Corporate

Jack Eigenmacht CA CFP 9053059722 x 228

E jackeigenmachtcrackowercom

wwweigenmachtcrackowercom345 Renfrew Drive bull Suite 202

Markham Ontario L3R 9S9

Wersquore celebrating York Regionrsquos debut of the TAVES consumer electronics show Forward-thinking and eye-opening with a hint

of futuristic fiction these reads will inspire and inform anyone looking to leverage technology to transform their lives business or career

Boldhow to Go Big Achieve success and Impact the Worldby Peter H Diamandis and Steven Kotler Bold is a how-to guide for increasing capital and bettering lives with exponential technologies moonshot thinking and crowd-power Building on the New York Times bestseller Abundance Diamandis and Kotler divulge insights from their own high-risk ventures and review the

strategies of Elon Musk Jeff Bezos and more Business acceleration alternative funding models and brand development will especially appeal to early-stage entrepreneurs ndash though this motivational read will inspire innovators across the board Coverage of creative applications for disruptive technologies including robotics AI sensors and 3D printing may even prompt you to visit the 3D printers at Cornell Community Centre Library and start brainstorming If yoursquore hooked on Salim Ismailrsquos Exponential Organizations or saw Ismailrsquos talk at this yearrsquos Global Impact Competition yoursquoll love Bold

Makersby Cory DoctorowIn a world where conglomerates crash and multinationals implode innovation is integral to rescuing world and local economies Bankers VCs and investors scour the planet to finance high-tech micro-ventures in every neighbourhood Malls are rejuvenated and communities are rebuilt ndash but how long will it last Makers may be a work of fiction but is it far off from reality This edgy and exciting novel

forecasts a grassroots economics system for the technological era and chronicles the journey of its quirky creators The featured author for 2015rsquos One Book One Markham Cory Doctorow writes a gripping fictional account that shines light on poignant issues of intellectual property business law entrepreneurialism economics and alternative funding models For details on One Book One Markham including an open discussion with Cory Doctorow visit wwwmarkhampubliclibraryca

Amanda Kelly is the Business Community Librarian at the Markham Public Library Reach her at akellymarkhamlibraryonca or see the libraryrsquos website wwwmarkhampubliclibraryca

The VOICE Fall 201514

PERKS WoRKBuilding Office Culture

ost companies identify their people as their most valuable assets And in an era of global economies advancing technology and

constant connectivity relationships between companies and their employees have never been so complex As employees check emails in between bedtime stories employers are stepping up to address their wellness with strategies that go beyond traditional benefit plans We are in the age of the perk

Perks have always existed in workplace culture think Don Draperrsquos drink cart in Mad Men There is however an increasing variability in how extensively companies use perks Perks are ldquoextrasrdquo provided to employees in addition to salary and traditional health care benefits They take such forms as flexible working arrangements professional development opportunities and freebies Interactive offices are now home to everything from climbing walls to beer

fridges to daycares Perks allow companies to develop a culture that has a positive impact on the health and happiness of their employees

Markhamrsquos own Allstate Insurance Company of Canada has seen that impact firsthand having been named one of Aon Hewittrsquos Best Employers in Canada ndash based on employee feedback ndash for the last three years In addition to competitive salaries and benefits packages Allstate offers perks that include discounts on services and products

M

By Kathryn willms

The VOICE Fall 201515

112 Guestrooms (Standard King 2 Queen Beds or One Bedroom Suite)

14th Floor Penthouse TownePlace Lounge (includes hot breakfast)

State of the art spacious 2000 square feet fitness facility and pool

13000 square feet of function space perfect for meetings and social events

187 Guestrooms (Standard King 2 Queen Beds or One Bedroom Suite)

Bistro featuring Starbucksreg 24-Hour Market

State of the art spacious 2000 square feet fitness facility and pool

13000 square feet of function space perfect for meetings and social events

7095 WOODBINE AVENUE MARKHAM ON L3R 1A3wwwmarriottcomyyzxm | wwwmarriottcomyyzmt

905-752-0446 | 905-474-0444

VISIT US AT THE FIRST ldquoTWIN BRANDEDrdquoMARRIOTT HOTEL IN MARKHAM CANADA

such as fitness memberships event tickets and home and auto insurance The company also supports employee charitable initiatives

encourages career development (through tuition reimbursement cross-departmental opportunities and coaching programs) and recognizes employee contributions through bonuses and milestone awards The most popular and widely used perk is the formal work-from-home program

For large companies like Allstate perks are one of a number of tools used to engage and reward employees ldquoPerks can attract employees to your organizationrdquo says Adrianne Sullivan-Campeau the vice president of human resources at Allstate ldquobut in isolation they will not be enough to make them stay The proper mix of good benefits a strong corporate culture and our ability to create opportunities to keep employees engaged [is what] will attract and ultimately keep employeesrdquo

For smaller companies perks often play a more significant role in defining workplace culture and encouraging engagement

The Centre for Social Innovation (CSI) is a co-working space and community for social innovators and entrepreneurs CSI staff perks reflect a culture of networking collaboration and a focus on workndashlife balance As Director of Culture Adil Dhalla describes it CSI seeks

to ldquomake social change and have fun while doing itrdquo CSI staff start with four weeks of vacation per year They participate in many of

the activities they arrange for the community Recently this has included an annual free trip to New York to celebrate the anniversary of the CSI space there Staff meetings feature improv classes and games of Family Feud According to Dhalla these activities along with the chance to participate in updating organizational values encourage employeesrsquo ldquosense of co-ownershiprdquo

For companies like CSI and Allstate perks have their perks They show workers that they are valued and heard and encourage feedback between management and employees And while some perks cost money others produce savings Allowing employees to work from home for example often results in a reduction of overhead costs Most importantly satisfied employees tend to be more productive and loyal which benefits a companyrsquos bottom line

The most obvious downside to offering perks is that many do cost money which can burden smaller businesses For larger companies not all perks are appropriate to all jobs and the employees who miss out may feel resentful Perks can also be difficult to revoke a fact that Marissa Mayer at Yahoo found out when she rescinded the ability of employees to work from home

Perhaps the more important and complicated question concerns quantifying the importance of perks to potential employees particularly Millennials entering the workforce Jillian Masters in her final year of university points out that perks speak to a companyrsquos culture which is an important consideration for job seekers ldquoOur generation has an image of what we want in the workplacerdquo When asked about what that image is she thinks about it and then laughs ldquoGooglerdquo The internet behemoth is famous for its free food bocce courts and bowling alleys But Masters like most workers identifies the most valuable perk as the freedom and flexibility to decide when and where to work More people are taking that philosophy to the next level and quitting traditional workplaces to freelance and chase that elusive workndashlife balance For those who have stayed the biggest perk may not be a perk at all

ldquoWhenever we ask employees [hellip] what they value most about working for the companyrdquo says Sullivan-Campeau ldquothe top response is always lsquothe peoplersquordquo

Itrsquos a sentiment that employers big and small and their employees can get behind

ldquoWorking with people you like as we move away from hierarchical work structures itrsquos not even a perkrdquo says Masters ldquoitrsquos a fundamentalrdquo

Perhaps the more important and complicated question concerns quantifying the importance of perks to potential employees particularly

Millennials entering the workforce

Satisfied employees tend to be more productive

and loyal which benefits a companyrsquos bottom line

The VOICE Fall 201516

fall winter promotion

25 off all services

Focus on your greatest competitive advantage

Call us 6475344774Email us jwaltershrpreneurca

wwwHRPreneurca

EMPLOYEES

Over 30 years of HR Business ExperienceSAVE MONEY SAVE TIME INCREASE PRODUCTIVITY

Your Productivity is Our Business

p

25 OFF

The VOICE Fall 201517

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

Dealer Principal

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

What are some of the biggest challenges you face growing and managing your business Following a busy summer we talked to Jenny Vargas of Vargas Family Roofing amp Exteriors Inc and she had this honest experience to share

ldquoWe are struggling with finding and retaining employees with the work ethic vision

and passion needed to succeed in this business We want to be a great place to work while providing excellent quality workmanship

We pay our employees a high wage and treat them honestly and fairlyrdquo

And who canrsquot relate to this challenge Vargas Roofing is facing the same basic challenge that employers face daily ndash namely to attract develop and retain the right people to support business success Jennyrsquos comment drills down to the core of the issue What kind of culture are you creating in your organization You can put values and principles into a mission statement and hang it on the office wall but how do you get people to honour and follow those values in the course of your daily business

Certainly treating people honestly and fairly is a good start This develops trust between you and your people but to set yourself apart from other employers you need to do more According to The Carrot Principle a recent Gallup poll found that nearly two-thirds of employees received no praise or recognition in the workplace in the past year (Gostick and Elton 53)

People are yearning for recognition Itrsquos meaningful to be a part of something where your talents commitment and hard work are recognized fairly and consistently And recognition is one of the easiest and most important ways to retain talent with the added benefit of accelerating performance But in order to be effective recognition needs to be specific meaningful and fair

A simple pat on the back is meaningless and easy to write off as favouritism until directly tied to a specific accomplishment or result Of course withholding recognition or being inconsistent alienates your all-stars and reinforces the mediocre behaviour of average and poor performers In a healthy culture you have lots of successes to celebrate So how do you recognize your staff ldquofairlyrdquo to give meaning to the work they do

Simple Sit down with your team and identify the top one two or three behaviours or results that drive your business success and agree to recognize achievements associated with them Then track measure and recognize the attainment of success

Recognition doesnrsquot need to be complicated It can range from a simple coffee card to a grand prize a night out to an employee-of-the-month award You can highlight one rock star or you can make it a friendly first- second- and third-place prize competition to recognize various levels of achievement for a set of goals Make it a game Make it fun Make it meaningful

Effectively recognizing your employees will not only help you keep good people it will help you develop them to support your business success Your employees will thank you And so will your customers

Expert Advice for Your Business

Keeping Good People

By Chris Collucci Empowerment Leaders

The VOICE Fall 201518

For over 60 years Allstate has provided home and auto insurance to Canadians Wersquore committed to serving the Markham community ndash home of our head office and where many of our employees reside

Terms and conditions apply Trademark owned by Allstate Insurance Company used under licence by Allstate Insurance Company of Canada copy2015 Allstate Insurance Company of Canada

Markham East Agency72 Copper Creek Drive Unit 109905-209-8278

Markham Markville Agency 4997 Highway 7 East Unit 9 905-947-9209

Contact your local Allstate agency for a quote

Markham Board of Trade members ndash take advantage of preferred group rates through the Good Hands Group Insurancereg program

Keeping Markham Residents in Good Handsreg

By Katherine Cummings

once worked for a company that was active on an entire range of popular social media accounts While I applauded their audacity and excitement to make

their mark in the digital sphere this impacted their strategy negatively and ultimately made for a bad return

We were so busy trying to do it all that we were spread too thin As a result our showing on each platform was lacklustre and did not reflect our efforts

Companies may feel the need to cover all the bases which is fine if theyrsquore looking to build a mogul and have the same presence as Google For many brands this is not the right solution Instead it is best to zero in on a couple platforms and herersquos why

1 It strengthens your communityA strong community and increased ROI are the two ultimate goals of social media

If your community manager is able to focus on a select number of platforms they will create better content and ultimately be present more frequently Heightened response times and a 247 presence will create a feeling of reciprocated loyalty The more you can gain a communityrsquos trust the greater the likelihood of lifelong customers and brand advocates

2 It highlights your strengthsCertain products just work better on certain platforms Chances are if yoursquove mastered ways to market your product or service in a traditional way your expertise will be highlighted if you choose the right platform This is why Starbucks excels on Instagram ndash its products are designed to have just the right photographic composition to please its fan base Ultimately this leads to better community engagement and loyalty

3 It gets the message out to the right customer baseThe different platforms have their own strengths and weaknesses They appeal to different age groups genders areas of the world mindsets and behaviours Each platform has its own unique audience and you will find it is well worth the exploration

In a world where entrepreneurialism is growing rapidly it is easy to recommend that one jump into the deep end with digital Yet you will find that narrowing your social media platforms will prove your worth faster and greater than you would ever expect

We will explore the top four platforms in editions to come to help you plan the best strategy for an increased return

I

Donrsquot Do it All Expand Your Reach by Limiting Your Channels

The VOICE Fall 201519

BUilDinG COMMOn GROUnD Public Spaces for Growth

Discover What Makes Town Centre Montessori Private Schools Unique

Pre-School to Grade 1 905-474-3434Grade 2 to Grade 12 and University Prep 905-470-1200

TCMPScom

An International Baccalaureate (IB) Candidate School

114 Anderson Avenue Suite 7C Markham ON L6E 1A5

Servicing all your accounting

and tax needsbull Bookkeeping Services

bull Income Tax Preparation amp Planning

bull HSTGST

bull Payroll Services

bull Manual or Computerized

Tel 905-471-7979 Email infojpaccountingtaxcomwwwjpaccountingtaxcom

By Amanda R Kelly

ublic spaces are the cornerstones of a healthy and prosperous community Historically designed to foster commerce and fuel democracy the

greatest impact of these spaces comes from diverse people and perspectives intermingling

How does this spur growth in our city In the 2012 report Placemaking and the Future of Cities the United Nations examined how public spaces ldquofacilitate social capital economic development and community revitalizationrdquo (1) Their Project for Public Spaces focuses on the impact of these spaces at a local level ndash from increasing property values and jump-starting entrepreneurialism to decreasing crime rates and boosting civic engagement

Perhaps the most familiar of all public spaces are roadways Today they are used mostly for vehicles but the UN report highlights that when streets are ldquoplanned for

people meaning they are not completely auto-centric [they] add to the social cohesion of communities by ensuring human interaction and providing safe public spaces that promote cultural expressionrdquo (7) This in turn sparks innovative thinking and community identity

So how can a streetrsquos use be diversified Street festivals are clear examples such as this summerrsquos GlobalFest and the Markham Village and Unionville Festivals as well as local markets On a daily basis though streets can still attract visitors while remaining open for traffic

Pedestrian activities can include athletic endeavours like jogging or dog walking commercial pursuits like window shopping or visiting food stands cultural explorations like viewing public art and even pop-up destination quests to bistro patios and sidewalk sales The sleek new transit stops like at Warden and Highway 7 are great

examples of multipurpose hubs facilitating access to transportation while enabling residents to mingle

Changes in the use of Markhamrsquos public spaces will become increasingly apparent as housing density rises family picnics friendly sports games school studies and work meetings will continue moving from private residences to common ground such as parks and libraries Internationally many cities have leveraged this efficiency by investing in their public spaces Manhattan is 33 percent public space (including streets) while Toronto is 11 percent Markham has a celebrated history of developing public spaces As our city expands it will be exciting for all residents to see and participate in the growth and evolution of our public spaces

The UNrsquos Project for Public Spaces is at wwwppsorg

P

The VOICE Fall 201520

7676 Woodbine Ave Unit 10 Markham ON Canada L3R 2N2

905-940-2378

Ten Reasons to Fall in Love with Windows 10

indows 10 has arrived and Microsoftrsquos newest version of the worldrsquos most popular

operating system is earning millions of smiles from critics gamers and business folk Here are some of the highlights

1 Tested by millions of usersThe Windows Insider Program gave users a chance to see and shape the operating system from its earliest stages and by the official launch of Windows 10 four million people were already using the new system This direct collaboration between Microsoft developers and the Windows community was indispensable in shaping the newest version of the operating system

2 Quick learning curveIf yoursquore one of 15 billion Windows users worldwide you already know how to use Windows 10 The start menu is back now streamlined for better usability and highly customizable to suit your taste You can pin apps and favourites to this new start menu allowing you to access the stuff you care about most via live tiles

3 State-of-the-art securityWindows 10 addresses modern security concerns with advancements that protect your identity and data from cyberthreats Windows Hello moves past traditional passwords to secure all your devices (PCs tablets phones) with biometrics

W

The VOICE Fall 201521

Device Guard vets your applications to ensure theyrsquore safe to use And Passport allows you to authenticate applications websites and networks for added security

4 Better browsingWindows 10 introduces Microsoft Edge a new web browser that integrates Cortana to provide voice control more personalized search and instant access to key actions You can write or type notes directly on webpages store them and share them easily Therersquos even a new reading mode that strips unnecessary formatting from pages for better online reading

5 Smarter snappingWindows 10 allows you to snap up to four apps in place and see all open tasks in a single view You can resize windows swiftly manage multiple monitors easily and create virtual desktops to maximize screen space or to group things by project

6 Device friendlyWindows 10 is a device-responsive operating system With Windows Continuum apps work in all modes

and on all Windows 10 devices including 2-in-1s Users can touch type or write depending on their task or preference Plus new Windows phones with Continuum can be connected to a monitor mouse and keyboard to work like PCs

7 Great apps includedA number of productivity-boosting apps come standard with Windows 10 OneNote Alarms amp Clocks Calculator Mail Calendar Camera Maps Music Photos Video Voice Recorder and Windows Store These apps use OneDrive to store and sync your info across Windows 10 devices so you can access your files and preferences from just about anywhere

8 Windows StoreYou can shop for apps games music movies and TV shows from Windows Store and all purchases are certified for security and are compatible with Windows 10 PCs phones and tablets For businesses Windows Store allows IT administrators to browse the app catalogue buy apps in bulk and manage licences using an organization-controlled identity

9 Itrsquos freeIf yoursquore running Windows 7 or 81 on a device yoursquore probably eligible to upgrade that device to Windows 10 for free The Enterprise editions are excluded unless you have Software Assurance You will have one year to receive your free upgrade to Windows 10

10 Xbox on Windows 10All work and no play makes for a dull user so if yoursquore inclined to game after hours yoursquoll be overjoyed to hear that Xbox on Windows 10 brings the Xbox Live gaming network to Windows 10 PCs and tablets The integrated Xbox app allows you to play games with friends on your PC streamed directly from your Xbox One console to your Windows 10 tablet or PC

To find out more about Windows 10 check out the following links

Windows 10 FAQ wwwmicrosoftcomen-cawindowswindows-10-faq

Windows 10 free upgrade offer wwwmicrosoftcomen-cawindowswindows-10-upgrade

Sue Borden is the SMB Customer Marketing Lead at Microsoft Canada

416-510-0015 Marlin Travel Don Mills 217-170 The Donway West

Don Mills ON M3C 2G3

Specializing in Adventure Travel amp Unique Destinations

Adventure

Travel

Unique Destinations

Beyond Destinationsreg

wwwmarlintravelcaDon-Mills-Donway

Marlin Travel Don Mills has over 50 years of adventure travel experience Between our experienced Travel Professionals we have visited over 60 countries and 7 continents Whether its Manchu Picchu Antarctica or The Rock of Gibraltar our Travel Professionals will help plan your prefect adventure

ADDED BONUS Bring in a copy of this ad and receive 25 Bonus AIR MILESreg reward miles by simply visiting our branch

Receive 25 reward miles on presentation of this ad No purchase is required Oer is valid for the recipient only and is not transferable Oer must be redeemed by Marlin Travel Don Mills by June 1 2015 Limit one (1) oer per collector Some conditions apply Ask your Marlin Travel Don Mills travel profesional for complete details Base reward mile oer is 1$35 on vacation packages cruise fares and other flights Not applicable on scheduled airline or rail tickets hotel and car reservations paid locally service fees non-commissionable items foreign exchange and insurance Other conditions may apply regTrademarks of AIR MILES International Trading BV Used under license by LoyaltyOne Inc and Transat Distribution Canada Inc Marlin Travel is a division of Transat Distribution Canada Inc ON Reg 50015084 Head Oce 191 The West Mall Suite 700 Etobicoke ON M9C 5K8

HOW DO I SAVE $184000IN TAXES WHEN I SELL MY BUSINESS

THE LIFETIME CAPITAL GAINS EXEMPTIONYou may have heard of the exemption but when an offer to purchase your business is made are you properly structured to be eligible for the exemption The partners of Kreston GTA can help We are an experienced firm of Chartered Professional Accountants that advise businesses throughout their life cycle Whether you need to structure your business for sale or just need help setting up your business we are there to provide strategic support

Contact Spence Walker to set up a consultation

krestongtacom | 9054745593 | 8953 Woodbine Avenue Markham OntarioA member of Kreston International | A global network of independent accounting firms

The VOICE Fall 201522

R

neW UniOnVille HOMe SOCieTY2014 Business Excellence Accessibility Award WinnerBy Jillian Masters

their mission statement the New Unionville Home Society (UHS) emphasizes that long-

term care is not just about providing a needed service to the community but to each individual UHS strives to promote wellness and independence and ultimately improve quality of life for every client It is about aging well and living better

Living better means having access to quality facilities and compassionate care but also ensuring that innovative developments in healthcare technology are accessible to all UHSrsquos President and Chief Executive Officer Debra Cooper Burger believes that ldquoto meet the needs of an aging population we are compelled to look for

transformational changes in service options and service deliveryrdquo As such UHS does not simply promote accessibility but poises itself at the forefront It aims to be a model practice in long-term care a commitment evident in its ongoing partnership with Markham-based startup Engage Biomechanics

UHS consulted on testing protocols for a new Engage product which allows wireless real-time monitoring of mobility-impaired residents in order to improve internal turn management processes and considerably reduce the risk of pressure ulcer development UHS is one of two facilities in Ontario participating in the applied research and testing program on this device exemplifying how UHS is involved in research to improve healthy aging in residential facilities

UHS has been providing services to seniors for forty-five years and Cooper Burger believes that engagement with emerging technologies is essential ldquoInnovation is key to successrdquo she says simply ldquoWe are promoting a culture of continuous quality improvement through creative partnerships such as Engage Biomechanics York University

and MARS Innovation to name a fewrdquo Cooper Burger emphasizes UHSrsquos ongoing commitment to embracing new opportunities and advancing learning and accessibility It is this commitment that allows UHS to achieve its ultimate goal ldquoIt will help us enhance the experience of agingrdquo she tells me ldquoone person at a timerdquo

In

(From left) Mayor Frank Scarpitti Debra Cooper Burger President and Chief Executive Officer Unionville Home Society Michael Bakewell Chief Operations Officer Unionville Home Society

The VOICE Fall 201523

WOMENrsquoS NETWORKING LUNCHEON

Sponsored by

WEDNESDAY OCTOBER 28 2015 11 AM - 2 PMAngus Glen Golf Club 10080 Kennedy Rd (north of Major Mackenzie)

BOUTIQUE VENDORS NETWORKING GIVEAWAYS

RESERVE YOUR SEATS TODAYMARKHAM BOARD OF TRADE MEMBERS $50 + HST

NON-MEMBERS $65 + HSTCORPORATE TABLES AVAILABLE

PRE-REGISTRATION MARKHAMBOARDCOM or 905-474-0730 x 3025

SPECIAL GUEST SPEAKERMARY E CAWFIELDDIRECTOR CLIENT CAREDEERFIELDS CLINIC

ldquoITrsquoS TIME TO PUT A BLOWTORCH TO OLD BELIEF SYSTEMS THAT NO LONGER SERVE USrdquo

FOLLOW US MBTWNET

Smart Strategies for Creating a Charitable Legacy

anadians believe strongly in giving back to communities causes and organizations that are important to them For many Canadians philanthropy has become an increasingly important part of overall financial planning Whatrsquos more

Canadians are looking for ways to ldquodo good while doing wellrdquo when investing their money

When it comes to charitable giving you have a number of options that can help you achieve your philanthropic goals while at the same time provide you with some tax relief

Donating securities The federal government has introduced several tax incentives in recent years to encourage charitable giving For example if you donate publicly listed securities directly to qualified charities rather than first selling stocks and then donating the proceeds you will not be charged capital gains tax This means that you not only receive a tax break but you also receive a donation receipt equal to the fair market value of the donated security

Charitable foundations Another tax-effective charitable giving strategy is setting up your own charitable foundation A private foundation gives you a high level of control and flexibility with respect to charitable giving and you can make donations to your own foundation and still receive a donation tax receipt like any other donation However to maintain its charitable status your foundation must meet its annual disbursement quota which means that 35 of the average value of the foundationrsquos assets that are not used directly in charitable activities or administration must be spent on charitable activities or on gifts to qualified donees A private foundation also involves certain costs and administrative requirements

An alternative to setting up a private foundation is making tax-deductible donations to a public foundation Public foundations are similar to private foundations in many respects but they involve less cost and administration Although you would not have outright control you could still recommend to the public foundationrsquos directors which charities receive grants And similar to private foundations in-kind donations of publicly listed securities to a public foundation are eligible for the zero capital gains inclusion rate

Gifting life insuranceDepending on your age and needs there are other creative charitable giving strategies Gifting your life insurance can reduce taxes and significantly increase your charitable contribution after death to your favourite charity

This article is supplied by Sunil Heda CPA an Investment amp Wealth Advisor with RBC Dominion Securities Inc (MemberndashCanadian Investor Protection Fund) This article is for information purposes only Please consult with a professional advisor before taking any action based on information in this article Sunil Heda can be reached by phone at 416-571-0369 or by email at sunilhedarbccom

C

MBT SaluteS Small BuSineSS

The VOICE Fall 201524

11 Allstate Parkway Suite 206Markham Ontario L3R 9T8

Tel 9054158800 Fax 9054158875Tol Free 18884158802

Healthy pets make happy homes Open 7 days a week

Dr P Brar and Dr B Yogi

5970 - 16th Avenue - Unit 104

Markham ON L3P 7R1

Tel 9055547210 bull Fax 9055547214

www16aveanimalhospitalcom

Mon-Fri 800am ndash 600pm Sat-Sun 1000am ndash 500pm

9056420054canmarkcommunicationscom

MBT SaluteS Small BuSineSS

The VOICE Fall 201525

Member-Canadian Investor Protection Fund

Sunil Heda cpa Investment Advisor RBC Dominion Securities

416-571-0369 | sunilhedarbccom | wwwrbcdscomsunilheda

Hugo Pacific Commercial Centre 3601 Hwy 7 E Hsbc Tower 10th Floor

suite 1005 Markham L3r 0M3

905-305-7800

MARKHAM SHOWCASEPRESENTED BY ENTERTAINMENT MARKHAM

VENDOR SPACE IS LIMITEDRESERVE TODAY

905-474-0730 ext 3019

ENTERTAINMENT

MARKHAM20152015

FOR MORE INFORMATION VISIT MARKHAMBOARDCOM

FREE ADMISSIONTUESDAY OCTOBER 20

5 - 7 PMYORK DOWNS GOLF amp COUNTRY CLUB

4134 -16TH AVE

FEATURING VENDORS NETWORKING GIVEAWAYS

PSYCHOLOGYPHYSIOTHERAPY

SPEECH THERAPYOCCUPATIONAL THERAPY

BEHAVIOUR CONSULTATIONDIETITIAN SERVICES

MUSIC THERAPMUSIC THERAPYSOCIAL WORK

www1to1therapycom9057871900

The VOICE Fall 201526

9204865 Canada Inc OA Scott Executive Services

Ameoba Sionwwwameobasioncom

Apricot amp Herbs Catering Incwwwapricotandherbscom

Aroma Expresso Bar Markville Mallwwwaromaca

Boundless Productions ltdwwwboundless productionsca

Bulls-Eye Specialty Ads Incwwwbullseyeuniformcom

Caffe demetre franchising Corporation

CHES Visual design Incwwwchesvisualcom wwwtorontonotecom

Chooi law llPwwwchooi-lawcom

CTBC Bank Corp (CANAdA)wwwctbcbankca

drake Internationalwwwcadrakeintlcom

Elite Office Staff Incwwweliteofficestaffcom

Georgersquos Coffee Cowwwgeorgescoffeeca

GlP worldwide Expedition Travel and Tourswwwglpworldwidecom

Happy life wealth Management Incwwwhappylifewealthca

HSBC Bank Canadawwwhsbcca

ITN food Corporationwwwitnfoodcorpcom

Jd development Groupwwwjddevelopmentca

layoff Protection Planwwwlayoffinsuranceca

Mobilicity Monster Mobile

napkin marketingwwwnapkinmarketingcom

New Start Computer Trainingwwwnewstarttrainingca

Nu Innovations Inc

Peter Ashman Conditioningwwwashman conditioningcom

Power of Success Incwwwpowerofsuccessca

Residence Inn by Marriott Markhamwwwmarriottcomyyzmh

Richardson GMPrgmpdigitalagentca webFrankOrtenciohome

Robert Half Canadawwwroberthalfca

Ronen Systems ltdwwwronensystemscom

SecuTrans Incwwwsecutransca

SEQ Securitywwwseqsecuritycom

Synergie Hunt Internationalwwwhuntca

The Mill Bar and Grillwwwthemillbarandgrillca

Unionville Appliance ltdwwwunionvilleappliancecom

Unionville Gelato Cowwwunionvillegelatocom

weboptywwwweboptycom

ZINGOVATIONwwwzingovationcom

wElCOME TO OUR NEwEST MEMBERSSEE THE ENTIRE lIST AT MARKHAMBOARdCOM

CorporateTitle sponsor

Breakfast networking series

Premier

THANK YOU TO OUR GENEROUS SPONSORS

Womenrsquos networking Title sponsor

Page 13: Fall Issue BENDING REALITY - Markham VOICE · A Virtual Care Community pg 10 2015 Fall Issue MARKHAM S EXCLUSIVE BUSINESS MAGAZINE BENDING REALITY DHAN BALACHAND S HEADSET CAN TAKE

The VOICE Fall 201513

Business advisors with over 20 years of experience servicing various industries

and providing personal services in

Accounting amp Auditing bull Business Plans amp Start-Ups bull Estate amp Financial Planning

Taxation ndash Personal amp Corporate

Jack Eigenmacht CA CFP 9053059722 x 228

E jackeigenmachtcrackowercom

wwweigenmachtcrackowercom345 Renfrew Drive bull Suite 202

Markham Ontario L3R 9S9

Wersquore celebrating York Regionrsquos debut of the TAVES consumer electronics show Forward-thinking and eye-opening with a hint

of futuristic fiction these reads will inspire and inform anyone looking to leverage technology to transform their lives business or career

Boldhow to Go Big Achieve success and Impact the Worldby Peter H Diamandis and Steven Kotler Bold is a how-to guide for increasing capital and bettering lives with exponential technologies moonshot thinking and crowd-power Building on the New York Times bestseller Abundance Diamandis and Kotler divulge insights from their own high-risk ventures and review the

strategies of Elon Musk Jeff Bezos and more Business acceleration alternative funding models and brand development will especially appeal to early-stage entrepreneurs ndash though this motivational read will inspire innovators across the board Coverage of creative applications for disruptive technologies including robotics AI sensors and 3D printing may even prompt you to visit the 3D printers at Cornell Community Centre Library and start brainstorming If yoursquore hooked on Salim Ismailrsquos Exponential Organizations or saw Ismailrsquos talk at this yearrsquos Global Impact Competition yoursquoll love Bold

Makersby Cory DoctorowIn a world where conglomerates crash and multinationals implode innovation is integral to rescuing world and local economies Bankers VCs and investors scour the planet to finance high-tech micro-ventures in every neighbourhood Malls are rejuvenated and communities are rebuilt ndash but how long will it last Makers may be a work of fiction but is it far off from reality This edgy and exciting novel

forecasts a grassroots economics system for the technological era and chronicles the journey of its quirky creators The featured author for 2015rsquos One Book One Markham Cory Doctorow writes a gripping fictional account that shines light on poignant issues of intellectual property business law entrepreneurialism economics and alternative funding models For details on One Book One Markham including an open discussion with Cory Doctorow visit wwwmarkhampubliclibraryca

Amanda Kelly is the Business Community Librarian at the Markham Public Library Reach her at akellymarkhamlibraryonca or see the libraryrsquos website wwwmarkhampubliclibraryca

The VOICE Fall 201514

PERKS WoRKBuilding Office Culture

ost companies identify their people as their most valuable assets And in an era of global economies advancing technology and

constant connectivity relationships between companies and their employees have never been so complex As employees check emails in between bedtime stories employers are stepping up to address their wellness with strategies that go beyond traditional benefit plans We are in the age of the perk

Perks have always existed in workplace culture think Don Draperrsquos drink cart in Mad Men There is however an increasing variability in how extensively companies use perks Perks are ldquoextrasrdquo provided to employees in addition to salary and traditional health care benefits They take such forms as flexible working arrangements professional development opportunities and freebies Interactive offices are now home to everything from climbing walls to beer

fridges to daycares Perks allow companies to develop a culture that has a positive impact on the health and happiness of their employees

Markhamrsquos own Allstate Insurance Company of Canada has seen that impact firsthand having been named one of Aon Hewittrsquos Best Employers in Canada ndash based on employee feedback ndash for the last three years In addition to competitive salaries and benefits packages Allstate offers perks that include discounts on services and products

M

By Kathryn willms

The VOICE Fall 201515

112 Guestrooms (Standard King 2 Queen Beds or One Bedroom Suite)

14th Floor Penthouse TownePlace Lounge (includes hot breakfast)

State of the art spacious 2000 square feet fitness facility and pool

13000 square feet of function space perfect for meetings and social events

187 Guestrooms (Standard King 2 Queen Beds or One Bedroom Suite)

Bistro featuring Starbucksreg 24-Hour Market

State of the art spacious 2000 square feet fitness facility and pool

13000 square feet of function space perfect for meetings and social events

7095 WOODBINE AVENUE MARKHAM ON L3R 1A3wwwmarriottcomyyzxm | wwwmarriottcomyyzmt

905-752-0446 | 905-474-0444

VISIT US AT THE FIRST ldquoTWIN BRANDEDrdquoMARRIOTT HOTEL IN MARKHAM CANADA

such as fitness memberships event tickets and home and auto insurance The company also supports employee charitable initiatives

encourages career development (through tuition reimbursement cross-departmental opportunities and coaching programs) and recognizes employee contributions through bonuses and milestone awards The most popular and widely used perk is the formal work-from-home program

For large companies like Allstate perks are one of a number of tools used to engage and reward employees ldquoPerks can attract employees to your organizationrdquo says Adrianne Sullivan-Campeau the vice president of human resources at Allstate ldquobut in isolation they will not be enough to make them stay The proper mix of good benefits a strong corporate culture and our ability to create opportunities to keep employees engaged [is what] will attract and ultimately keep employeesrdquo

For smaller companies perks often play a more significant role in defining workplace culture and encouraging engagement

The Centre for Social Innovation (CSI) is a co-working space and community for social innovators and entrepreneurs CSI staff perks reflect a culture of networking collaboration and a focus on workndashlife balance As Director of Culture Adil Dhalla describes it CSI seeks

to ldquomake social change and have fun while doing itrdquo CSI staff start with four weeks of vacation per year They participate in many of

the activities they arrange for the community Recently this has included an annual free trip to New York to celebrate the anniversary of the CSI space there Staff meetings feature improv classes and games of Family Feud According to Dhalla these activities along with the chance to participate in updating organizational values encourage employeesrsquo ldquosense of co-ownershiprdquo

For companies like CSI and Allstate perks have their perks They show workers that they are valued and heard and encourage feedback between management and employees And while some perks cost money others produce savings Allowing employees to work from home for example often results in a reduction of overhead costs Most importantly satisfied employees tend to be more productive and loyal which benefits a companyrsquos bottom line

The most obvious downside to offering perks is that many do cost money which can burden smaller businesses For larger companies not all perks are appropriate to all jobs and the employees who miss out may feel resentful Perks can also be difficult to revoke a fact that Marissa Mayer at Yahoo found out when she rescinded the ability of employees to work from home

Perhaps the more important and complicated question concerns quantifying the importance of perks to potential employees particularly Millennials entering the workforce Jillian Masters in her final year of university points out that perks speak to a companyrsquos culture which is an important consideration for job seekers ldquoOur generation has an image of what we want in the workplacerdquo When asked about what that image is she thinks about it and then laughs ldquoGooglerdquo The internet behemoth is famous for its free food bocce courts and bowling alleys But Masters like most workers identifies the most valuable perk as the freedom and flexibility to decide when and where to work More people are taking that philosophy to the next level and quitting traditional workplaces to freelance and chase that elusive workndashlife balance For those who have stayed the biggest perk may not be a perk at all

ldquoWhenever we ask employees [hellip] what they value most about working for the companyrdquo says Sullivan-Campeau ldquothe top response is always lsquothe peoplersquordquo

Itrsquos a sentiment that employers big and small and their employees can get behind

ldquoWorking with people you like as we move away from hierarchical work structures itrsquos not even a perkrdquo says Masters ldquoitrsquos a fundamentalrdquo

Perhaps the more important and complicated question concerns quantifying the importance of perks to potential employees particularly

Millennials entering the workforce

Satisfied employees tend to be more productive

and loyal which benefits a companyrsquos bottom line

The VOICE Fall 201516

fall winter promotion

25 off all services

Focus on your greatest competitive advantage

Call us 6475344774Email us jwaltershrpreneurca

wwwHRPreneurca

EMPLOYEES

Over 30 years of HR Business ExperienceSAVE MONEY SAVE TIME INCREASE PRODUCTIVITY

Your Productivity is Our Business

p

25 OFF

The VOICE Fall 201517

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

Dealer Principal

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

What are some of the biggest challenges you face growing and managing your business Following a busy summer we talked to Jenny Vargas of Vargas Family Roofing amp Exteriors Inc and she had this honest experience to share

ldquoWe are struggling with finding and retaining employees with the work ethic vision

and passion needed to succeed in this business We want to be a great place to work while providing excellent quality workmanship

We pay our employees a high wage and treat them honestly and fairlyrdquo

And who canrsquot relate to this challenge Vargas Roofing is facing the same basic challenge that employers face daily ndash namely to attract develop and retain the right people to support business success Jennyrsquos comment drills down to the core of the issue What kind of culture are you creating in your organization You can put values and principles into a mission statement and hang it on the office wall but how do you get people to honour and follow those values in the course of your daily business

Certainly treating people honestly and fairly is a good start This develops trust between you and your people but to set yourself apart from other employers you need to do more According to The Carrot Principle a recent Gallup poll found that nearly two-thirds of employees received no praise or recognition in the workplace in the past year (Gostick and Elton 53)

People are yearning for recognition Itrsquos meaningful to be a part of something where your talents commitment and hard work are recognized fairly and consistently And recognition is one of the easiest and most important ways to retain talent with the added benefit of accelerating performance But in order to be effective recognition needs to be specific meaningful and fair

A simple pat on the back is meaningless and easy to write off as favouritism until directly tied to a specific accomplishment or result Of course withholding recognition or being inconsistent alienates your all-stars and reinforces the mediocre behaviour of average and poor performers In a healthy culture you have lots of successes to celebrate So how do you recognize your staff ldquofairlyrdquo to give meaning to the work they do

Simple Sit down with your team and identify the top one two or three behaviours or results that drive your business success and agree to recognize achievements associated with them Then track measure and recognize the attainment of success

Recognition doesnrsquot need to be complicated It can range from a simple coffee card to a grand prize a night out to an employee-of-the-month award You can highlight one rock star or you can make it a friendly first- second- and third-place prize competition to recognize various levels of achievement for a set of goals Make it a game Make it fun Make it meaningful

Effectively recognizing your employees will not only help you keep good people it will help you develop them to support your business success Your employees will thank you And so will your customers

Expert Advice for Your Business

Keeping Good People

By Chris Collucci Empowerment Leaders

The VOICE Fall 201518

For over 60 years Allstate has provided home and auto insurance to Canadians Wersquore committed to serving the Markham community ndash home of our head office and where many of our employees reside

Terms and conditions apply Trademark owned by Allstate Insurance Company used under licence by Allstate Insurance Company of Canada copy2015 Allstate Insurance Company of Canada

Markham East Agency72 Copper Creek Drive Unit 109905-209-8278

Markham Markville Agency 4997 Highway 7 East Unit 9 905-947-9209

Contact your local Allstate agency for a quote

Markham Board of Trade members ndash take advantage of preferred group rates through the Good Hands Group Insurancereg program

Keeping Markham Residents in Good Handsreg

By Katherine Cummings

once worked for a company that was active on an entire range of popular social media accounts While I applauded their audacity and excitement to make

their mark in the digital sphere this impacted their strategy negatively and ultimately made for a bad return

We were so busy trying to do it all that we were spread too thin As a result our showing on each platform was lacklustre and did not reflect our efforts

Companies may feel the need to cover all the bases which is fine if theyrsquore looking to build a mogul and have the same presence as Google For many brands this is not the right solution Instead it is best to zero in on a couple platforms and herersquos why

1 It strengthens your communityA strong community and increased ROI are the two ultimate goals of social media

If your community manager is able to focus on a select number of platforms they will create better content and ultimately be present more frequently Heightened response times and a 247 presence will create a feeling of reciprocated loyalty The more you can gain a communityrsquos trust the greater the likelihood of lifelong customers and brand advocates

2 It highlights your strengthsCertain products just work better on certain platforms Chances are if yoursquove mastered ways to market your product or service in a traditional way your expertise will be highlighted if you choose the right platform This is why Starbucks excels on Instagram ndash its products are designed to have just the right photographic composition to please its fan base Ultimately this leads to better community engagement and loyalty

3 It gets the message out to the right customer baseThe different platforms have their own strengths and weaknesses They appeal to different age groups genders areas of the world mindsets and behaviours Each platform has its own unique audience and you will find it is well worth the exploration

In a world where entrepreneurialism is growing rapidly it is easy to recommend that one jump into the deep end with digital Yet you will find that narrowing your social media platforms will prove your worth faster and greater than you would ever expect

We will explore the top four platforms in editions to come to help you plan the best strategy for an increased return

I

Donrsquot Do it All Expand Your Reach by Limiting Your Channels

The VOICE Fall 201519

BUilDinG COMMOn GROUnD Public Spaces for Growth

Discover What Makes Town Centre Montessori Private Schools Unique

Pre-School to Grade 1 905-474-3434Grade 2 to Grade 12 and University Prep 905-470-1200

TCMPScom

An International Baccalaureate (IB) Candidate School

114 Anderson Avenue Suite 7C Markham ON L6E 1A5

Servicing all your accounting

and tax needsbull Bookkeeping Services

bull Income Tax Preparation amp Planning

bull HSTGST

bull Payroll Services

bull Manual or Computerized

Tel 905-471-7979 Email infojpaccountingtaxcomwwwjpaccountingtaxcom

By Amanda R Kelly

ublic spaces are the cornerstones of a healthy and prosperous community Historically designed to foster commerce and fuel democracy the

greatest impact of these spaces comes from diverse people and perspectives intermingling

How does this spur growth in our city In the 2012 report Placemaking and the Future of Cities the United Nations examined how public spaces ldquofacilitate social capital economic development and community revitalizationrdquo (1) Their Project for Public Spaces focuses on the impact of these spaces at a local level ndash from increasing property values and jump-starting entrepreneurialism to decreasing crime rates and boosting civic engagement

Perhaps the most familiar of all public spaces are roadways Today they are used mostly for vehicles but the UN report highlights that when streets are ldquoplanned for

people meaning they are not completely auto-centric [they] add to the social cohesion of communities by ensuring human interaction and providing safe public spaces that promote cultural expressionrdquo (7) This in turn sparks innovative thinking and community identity

So how can a streetrsquos use be diversified Street festivals are clear examples such as this summerrsquos GlobalFest and the Markham Village and Unionville Festivals as well as local markets On a daily basis though streets can still attract visitors while remaining open for traffic

Pedestrian activities can include athletic endeavours like jogging or dog walking commercial pursuits like window shopping or visiting food stands cultural explorations like viewing public art and even pop-up destination quests to bistro patios and sidewalk sales The sleek new transit stops like at Warden and Highway 7 are great

examples of multipurpose hubs facilitating access to transportation while enabling residents to mingle

Changes in the use of Markhamrsquos public spaces will become increasingly apparent as housing density rises family picnics friendly sports games school studies and work meetings will continue moving from private residences to common ground such as parks and libraries Internationally many cities have leveraged this efficiency by investing in their public spaces Manhattan is 33 percent public space (including streets) while Toronto is 11 percent Markham has a celebrated history of developing public spaces As our city expands it will be exciting for all residents to see and participate in the growth and evolution of our public spaces

The UNrsquos Project for Public Spaces is at wwwppsorg

P

The VOICE Fall 201520

7676 Woodbine Ave Unit 10 Markham ON Canada L3R 2N2

905-940-2378

Ten Reasons to Fall in Love with Windows 10

indows 10 has arrived and Microsoftrsquos newest version of the worldrsquos most popular

operating system is earning millions of smiles from critics gamers and business folk Here are some of the highlights

1 Tested by millions of usersThe Windows Insider Program gave users a chance to see and shape the operating system from its earliest stages and by the official launch of Windows 10 four million people were already using the new system This direct collaboration between Microsoft developers and the Windows community was indispensable in shaping the newest version of the operating system

2 Quick learning curveIf yoursquore one of 15 billion Windows users worldwide you already know how to use Windows 10 The start menu is back now streamlined for better usability and highly customizable to suit your taste You can pin apps and favourites to this new start menu allowing you to access the stuff you care about most via live tiles

3 State-of-the-art securityWindows 10 addresses modern security concerns with advancements that protect your identity and data from cyberthreats Windows Hello moves past traditional passwords to secure all your devices (PCs tablets phones) with biometrics

W

The VOICE Fall 201521

Device Guard vets your applications to ensure theyrsquore safe to use And Passport allows you to authenticate applications websites and networks for added security

4 Better browsingWindows 10 introduces Microsoft Edge a new web browser that integrates Cortana to provide voice control more personalized search and instant access to key actions You can write or type notes directly on webpages store them and share them easily Therersquos even a new reading mode that strips unnecessary formatting from pages for better online reading

5 Smarter snappingWindows 10 allows you to snap up to four apps in place and see all open tasks in a single view You can resize windows swiftly manage multiple monitors easily and create virtual desktops to maximize screen space or to group things by project

6 Device friendlyWindows 10 is a device-responsive operating system With Windows Continuum apps work in all modes

and on all Windows 10 devices including 2-in-1s Users can touch type or write depending on their task or preference Plus new Windows phones with Continuum can be connected to a monitor mouse and keyboard to work like PCs

7 Great apps includedA number of productivity-boosting apps come standard with Windows 10 OneNote Alarms amp Clocks Calculator Mail Calendar Camera Maps Music Photos Video Voice Recorder and Windows Store These apps use OneDrive to store and sync your info across Windows 10 devices so you can access your files and preferences from just about anywhere

8 Windows StoreYou can shop for apps games music movies and TV shows from Windows Store and all purchases are certified for security and are compatible with Windows 10 PCs phones and tablets For businesses Windows Store allows IT administrators to browse the app catalogue buy apps in bulk and manage licences using an organization-controlled identity

9 Itrsquos freeIf yoursquore running Windows 7 or 81 on a device yoursquore probably eligible to upgrade that device to Windows 10 for free The Enterprise editions are excluded unless you have Software Assurance You will have one year to receive your free upgrade to Windows 10

10 Xbox on Windows 10All work and no play makes for a dull user so if yoursquore inclined to game after hours yoursquoll be overjoyed to hear that Xbox on Windows 10 brings the Xbox Live gaming network to Windows 10 PCs and tablets The integrated Xbox app allows you to play games with friends on your PC streamed directly from your Xbox One console to your Windows 10 tablet or PC

To find out more about Windows 10 check out the following links

Windows 10 FAQ wwwmicrosoftcomen-cawindowswindows-10-faq

Windows 10 free upgrade offer wwwmicrosoftcomen-cawindowswindows-10-upgrade

Sue Borden is the SMB Customer Marketing Lead at Microsoft Canada

416-510-0015 Marlin Travel Don Mills 217-170 The Donway West

Don Mills ON M3C 2G3

Specializing in Adventure Travel amp Unique Destinations

Adventure

Travel

Unique Destinations

Beyond Destinationsreg

wwwmarlintravelcaDon-Mills-Donway

Marlin Travel Don Mills has over 50 years of adventure travel experience Between our experienced Travel Professionals we have visited over 60 countries and 7 continents Whether its Manchu Picchu Antarctica or The Rock of Gibraltar our Travel Professionals will help plan your prefect adventure

ADDED BONUS Bring in a copy of this ad and receive 25 Bonus AIR MILESreg reward miles by simply visiting our branch

Receive 25 reward miles on presentation of this ad No purchase is required Oer is valid for the recipient only and is not transferable Oer must be redeemed by Marlin Travel Don Mills by June 1 2015 Limit one (1) oer per collector Some conditions apply Ask your Marlin Travel Don Mills travel profesional for complete details Base reward mile oer is 1$35 on vacation packages cruise fares and other flights Not applicable on scheduled airline or rail tickets hotel and car reservations paid locally service fees non-commissionable items foreign exchange and insurance Other conditions may apply regTrademarks of AIR MILES International Trading BV Used under license by LoyaltyOne Inc and Transat Distribution Canada Inc Marlin Travel is a division of Transat Distribution Canada Inc ON Reg 50015084 Head Oce 191 The West Mall Suite 700 Etobicoke ON M9C 5K8

HOW DO I SAVE $184000IN TAXES WHEN I SELL MY BUSINESS

THE LIFETIME CAPITAL GAINS EXEMPTIONYou may have heard of the exemption but when an offer to purchase your business is made are you properly structured to be eligible for the exemption The partners of Kreston GTA can help We are an experienced firm of Chartered Professional Accountants that advise businesses throughout their life cycle Whether you need to structure your business for sale or just need help setting up your business we are there to provide strategic support

Contact Spence Walker to set up a consultation

krestongtacom | 9054745593 | 8953 Woodbine Avenue Markham OntarioA member of Kreston International | A global network of independent accounting firms

The VOICE Fall 201522

R

neW UniOnVille HOMe SOCieTY2014 Business Excellence Accessibility Award WinnerBy Jillian Masters

their mission statement the New Unionville Home Society (UHS) emphasizes that long-

term care is not just about providing a needed service to the community but to each individual UHS strives to promote wellness and independence and ultimately improve quality of life for every client It is about aging well and living better

Living better means having access to quality facilities and compassionate care but also ensuring that innovative developments in healthcare technology are accessible to all UHSrsquos President and Chief Executive Officer Debra Cooper Burger believes that ldquoto meet the needs of an aging population we are compelled to look for

transformational changes in service options and service deliveryrdquo As such UHS does not simply promote accessibility but poises itself at the forefront It aims to be a model practice in long-term care a commitment evident in its ongoing partnership with Markham-based startup Engage Biomechanics

UHS consulted on testing protocols for a new Engage product which allows wireless real-time monitoring of mobility-impaired residents in order to improve internal turn management processes and considerably reduce the risk of pressure ulcer development UHS is one of two facilities in Ontario participating in the applied research and testing program on this device exemplifying how UHS is involved in research to improve healthy aging in residential facilities

UHS has been providing services to seniors for forty-five years and Cooper Burger believes that engagement with emerging technologies is essential ldquoInnovation is key to successrdquo she says simply ldquoWe are promoting a culture of continuous quality improvement through creative partnerships such as Engage Biomechanics York University

and MARS Innovation to name a fewrdquo Cooper Burger emphasizes UHSrsquos ongoing commitment to embracing new opportunities and advancing learning and accessibility It is this commitment that allows UHS to achieve its ultimate goal ldquoIt will help us enhance the experience of agingrdquo she tells me ldquoone person at a timerdquo

In

(From left) Mayor Frank Scarpitti Debra Cooper Burger President and Chief Executive Officer Unionville Home Society Michael Bakewell Chief Operations Officer Unionville Home Society

The VOICE Fall 201523

WOMENrsquoS NETWORKING LUNCHEON

Sponsored by

WEDNESDAY OCTOBER 28 2015 11 AM - 2 PMAngus Glen Golf Club 10080 Kennedy Rd (north of Major Mackenzie)

BOUTIQUE VENDORS NETWORKING GIVEAWAYS

RESERVE YOUR SEATS TODAYMARKHAM BOARD OF TRADE MEMBERS $50 + HST

NON-MEMBERS $65 + HSTCORPORATE TABLES AVAILABLE

PRE-REGISTRATION MARKHAMBOARDCOM or 905-474-0730 x 3025

SPECIAL GUEST SPEAKERMARY E CAWFIELDDIRECTOR CLIENT CAREDEERFIELDS CLINIC

ldquoITrsquoS TIME TO PUT A BLOWTORCH TO OLD BELIEF SYSTEMS THAT NO LONGER SERVE USrdquo

FOLLOW US MBTWNET

Smart Strategies for Creating a Charitable Legacy

anadians believe strongly in giving back to communities causes and organizations that are important to them For many Canadians philanthropy has become an increasingly important part of overall financial planning Whatrsquos more

Canadians are looking for ways to ldquodo good while doing wellrdquo when investing their money

When it comes to charitable giving you have a number of options that can help you achieve your philanthropic goals while at the same time provide you with some tax relief

Donating securities The federal government has introduced several tax incentives in recent years to encourage charitable giving For example if you donate publicly listed securities directly to qualified charities rather than first selling stocks and then donating the proceeds you will not be charged capital gains tax This means that you not only receive a tax break but you also receive a donation receipt equal to the fair market value of the donated security

Charitable foundations Another tax-effective charitable giving strategy is setting up your own charitable foundation A private foundation gives you a high level of control and flexibility with respect to charitable giving and you can make donations to your own foundation and still receive a donation tax receipt like any other donation However to maintain its charitable status your foundation must meet its annual disbursement quota which means that 35 of the average value of the foundationrsquos assets that are not used directly in charitable activities or administration must be spent on charitable activities or on gifts to qualified donees A private foundation also involves certain costs and administrative requirements

An alternative to setting up a private foundation is making tax-deductible donations to a public foundation Public foundations are similar to private foundations in many respects but they involve less cost and administration Although you would not have outright control you could still recommend to the public foundationrsquos directors which charities receive grants And similar to private foundations in-kind donations of publicly listed securities to a public foundation are eligible for the zero capital gains inclusion rate

Gifting life insuranceDepending on your age and needs there are other creative charitable giving strategies Gifting your life insurance can reduce taxes and significantly increase your charitable contribution after death to your favourite charity

This article is supplied by Sunil Heda CPA an Investment amp Wealth Advisor with RBC Dominion Securities Inc (MemberndashCanadian Investor Protection Fund) This article is for information purposes only Please consult with a professional advisor before taking any action based on information in this article Sunil Heda can be reached by phone at 416-571-0369 or by email at sunilhedarbccom

C

MBT SaluteS Small BuSineSS

The VOICE Fall 201524

11 Allstate Parkway Suite 206Markham Ontario L3R 9T8

Tel 9054158800 Fax 9054158875Tol Free 18884158802

Healthy pets make happy homes Open 7 days a week

Dr P Brar and Dr B Yogi

5970 - 16th Avenue - Unit 104

Markham ON L3P 7R1

Tel 9055547210 bull Fax 9055547214

www16aveanimalhospitalcom

Mon-Fri 800am ndash 600pm Sat-Sun 1000am ndash 500pm

9056420054canmarkcommunicationscom

MBT SaluteS Small BuSineSS

The VOICE Fall 201525

Member-Canadian Investor Protection Fund

Sunil Heda cpa Investment Advisor RBC Dominion Securities

416-571-0369 | sunilhedarbccom | wwwrbcdscomsunilheda

Hugo Pacific Commercial Centre 3601 Hwy 7 E Hsbc Tower 10th Floor

suite 1005 Markham L3r 0M3

905-305-7800

MARKHAM SHOWCASEPRESENTED BY ENTERTAINMENT MARKHAM

VENDOR SPACE IS LIMITEDRESERVE TODAY

905-474-0730 ext 3019

ENTERTAINMENT

MARKHAM20152015

FOR MORE INFORMATION VISIT MARKHAMBOARDCOM

FREE ADMISSIONTUESDAY OCTOBER 20

5 - 7 PMYORK DOWNS GOLF amp COUNTRY CLUB

4134 -16TH AVE

FEATURING VENDORS NETWORKING GIVEAWAYS

PSYCHOLOGYPHYSIOTHERAPY

SPEECH THERAPYOCCUPATIONAL THERAPY

BEHAVIOUR CONSULTATIONDIETITIAN SERVICES

MUSIC THERAPMUSIC THERAPYSOCIAL WORK

www1to1therapycom9057871900

The VOICE Fall 201526

9204865 Canada Inc OA Scott Executive Services

Ameoba Sionwwwameobasioncom

Apricot amp Herbs Catering Incwwwapricotandherbscom

Aroma Expresso Bar Markville Mallwwwaromaca

Boundless Productions ltdwwwboundless productionsca

Bulls-Eye Specialty Ads Incwwwbullseyeuniformcom

Caffe demetre franchising Corporation

CHES Visual design Incwwwchesvisualcom wwwtorontonotecom

Chooi law llPwwwchooi-lawcom

CTBC Bank Corp (CANAdA)wwwctbcbankca

drake Internationalwwwcadrakeintlcom

Elite Office Staff Incwwweliteofficestaffcom

Georgersquos Coffee Cowwwgeorgescoffeeca

GlP worldwide Expedition Travel and Tourswwwglpworldwidecom

Happy life wealth Management Incwwwhappylifewealthca

HSBC Bank Canadawwwhsbcca

ITN food Corporationwwwitnfoodcorpcom

Jd development Groupwwwjddevelopmentca

layoff Protection Planwwwlayoffinsuranceca

Mobilicity Monster Mobile

napkin marketingwwwnapkinmarketingcom

New Start Computer Trainingwwwnewstarttrainingca

Nu Innovations Inc

Peter Ashman Conditioningwwwashman conditioningcom

Power of Success Incwwwpowerofsuccessca

Residence Inn by Marriott Markhamwwwmarriottcomyyzmh

Richardson GMPrgmpdigitalagentca webFrankOrtenciohome

Robert Half Canadawwwroberthalfca

Ronen Systems ltdwwwronensystemscom

SecuTrans Incwwwsecutransca

SEQ Securitywwwseqsecuritycom

Synergie Hunt Internationalwwwhuntca

The Mill Bar and Grillwwwthemillbarandgrillca

Unionville Appliance ltdwwwunionvilleappliancecom

Unionville Gelato Cowwwunionvillegelatocom

weboptywwwweboptycom

ZINGOVATIONwwwzingovationcom

wElCOME TO OUR NEwEST MEMBERSSEE THE ENTIRE lIST AT MARKHAMBOARdCOM

CorporateTitle sponsor

Breakfast networking series

Premier

THANK YOU TO OUR GENEROUS SPONSORS

Womenrsquos networking Title sponsor

Page 14: Fall Issue BENDING REALITY - Markham VOICE · A Virtual Care Community pg 10 2015 Fall Issue MARKHAM S EXCLUSIVE BUSINESS MAGAZINE BENDING REALITY DHAN BALACHAND S HEADSET CAN TAKE

The VOICE Fall 201514

PERKS WoRKBuilding Office Culture

ost companies identify their people as their most valuable assets And in an era of global economies advancing technology and

constant connectivity relationships between companies and their employees have never been so complex As employees check emails in between bedtime stories employers are stepping up to address their wellness with strategies that go beyond traditional benefit plans We are in the age of the perk

Perks have always existed in workplace culture think Don Draperrsquos drink cart in Mad Men There is however an increasing variability in how extensively companies use perks Perks are ldquoextrasrdquo provided to employees in addition to salary and traditional health care benefits They take such forms as flexible working arrangements professional development opportunities and freebies Interactive offices are now home to everything from climbing walls to beer

fridges to daycares Perks allow companies to develop a culture that has a positive impact on the health and happiness of their employees

Markhamrsquos own Allstate Insurance Company of Canada has seen that impact firsthand having been named one of Aon Hewittrsquos Best Employers in Canada ndash based on employee feedback ndash for the last three years In addition to competitive salaries and benefits packages Allstate offers perks that include discounts on services and products

M

By Kathryn willms

The VOICE Fall 201515

112 Guestrooms (Standard King 2 Queen Beds or One Bedroom Suite)

14th Floor Penthouse TownePlace Lounge (includes hot breakfast)

State of the art spacious 2000 square feet fitness facility and pool

13000 square feet of function space perfect for meetings and social events

187 Guestrooms (Standard King 2 Queen Beds or One Bedroom Suite)

Bistro featuring Starbucksreg 24-Hour Market

State of the art spacious 2000 square feet fitness facility and pool

13000 square feet of function space perfect for meetings and social events

7095 WOODBINE AVENUE MARKHAM ON L3R 1A3wwwmarriottcomyyzxm | wwwmarriottcomyyzmt

905-752-0446 | 905-474-0444

VISIT US AT THE FIRST ldquoTWIN BRANDEDrdquoMARRIOTT HOTEL IN MARKHAM CANADA

such as fitness memberships event tickets and home and auto insurance The company also supports employee charitable initiatives

encourages career development (through tuition reimbursement cross-departmental opportunities and coaching programs) and recognizes employee contributions through bonuses and milestone awards The most popular and widely used perk is the formal work-from-home program

For large companies like Allstate perks are one of a number of tools used to engage and reward employees ldquoPerks can attract employees to your organizationrdquo says Adrianne Sullivan-Campeau the vice president of human resources at Allstate ldquobut in isolation they will not be enough to make them stay The proper mix of good benefits a strong corporate culture and our ability to create opportunities to keep employees engaged [is what] will attract and ultimately keep employeesrdquo

For smaller companies perks often play a more significant role in defining workplace culture and encouraging engagement

The Centre for Social Innovation (CSI) is a co-working space and community for social innovators and entrepreneurs CSI staff perks reflect a culture of networking collaboration and a focus on workndashlife balance As Director of Culture Adil Dhalla describes it CSI seeks

to ldquomake social change and have fun while doing itrdquo CSI staff start with four weeks of vacation per year They participate in many of

the activities they arrange for the community Recently this has included an annual free trip to New York to celebrate the anniversary of the CSI space there Staff meetings feature improv classes and games of Family Feud According to Dhalla these activities along with the chance to participate in updating organizational values encourage employeesrsquo ldquosense of co-ownershiprdquo

For companies like CSI and Allstate perks have their perks They show workers that they are valued and heard and encourage feedback between management and employees And while some perks cost money others produce savings Allowing employees to work from home for example often results in a reduction of overhead costs Most importantly satisfied employees tend to be more productive and loyal which benefits a companyrsquos bottom line

The most obvious downside to offering perks is that many do cost money which can burden smaller businesses For larger companies not all perks are appropriate to all jobs and the employees who miss out may feel resentful Perks can also be difficult to revoke a fact that Marissa Mayer at Yahoo found out when she rescinded the ability of employees to work from home

Perhaps the more important and complicated question concerns quantifying the importance of perks to potential employees particularly Millennials entering the workforce Jillian Masters in her final year of university points out that perks speak to a companyrsquos culture which is an important consideration for job seekers ldquoOur generation has an image of what we want in the workplacerdquo When asked about what that image is she thinks about it and then laughs ldquoGooglerdquo The internet behemoth is famous for its free food bocce courts and bowling alleys But Masters like most workers identifies the most valuable perk as the freedom and flexibility to decide when and where to work More people are taking that philosophy to the next level and quitting traditional workplaces to freelance and chase that elusive workndashlife balance For those who have stayed the biggest perk may not be a perk at all

ldquoWhenever we ask employees [hellip] what they value most about working for the companyrdquo says Sullivan-Campeau ldquothe top response is always lsquothe peoplersquordquo

Itrsquos a sentiment that employers big and small and their employees can get behind

ldquoWorking with people you like as we move away from hierarchical work structures itrsquos not even a perkrdquo says Masters ldquoitrsquos a fundamentalrdquo

Perhaps the more important and complicated question concerns quantifying the importance of perks to potential employees particularly

Millennials entering the workforce

Satisfied employees tend to be more productive

and loyal which benefits a companyrsquos bottom line

The VOICE Fall 201516

fall winter promotion

25 off all services

Focus on your greatest competitive advantage

Call us 6475344774Email us jwaltershrpreneurca

wwwHRPreneurca

EMPLOYEES

Over 30 years of HR Business ExperienceSAVE MONEY SAVE TIME INCREASE PRODUCTIVITY

Your Productivity is Our Business

p

25 OFF

The VOICE Fall 201517

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

Dealer Principal

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

What are some of the biggest challenges you face growing and managing your business Following a busy summer we talked to Jenny Vargas of Vargas Family Roofing amp Exteriors Inc and she had this honest experience to share

ldquoWe are struggling with finding and retaining employees with the work ethic vision

and passion needed to succeed in this business We want to be a great place to work while providing excellent quality workmanship

We pay our employees a high wage and treat them honestly and fairlyrdquo

And who canrsquot relate to this challenge Vargas Roofing is facing the same basic challenge that employers face daily ndash namely to attract develop and retain the right people to support business success Jennyrsquos comment drills down to the core of the issue What kind of culture are you creating in your organization You can put values and principles into a mission statement and hang it on the office wall but how do you get people to honour and follow those values in the course of your daily business

Certainly treating people honestly and fairly is a good start This develops trust between you and your people but to set yourself apart from other employers you need to do more According to The Carrot Principle a recent Gallup poll found that nearly two-thirds of employees received no praise or recognition in the workplace in the past year (Gostick and Elton 53)

People are yearning for recognition Itrsquos meaningful to be a part of something where your talents commitment and hard work are recognized fairly and consistently And recognition is one of the easiest and most important ways to retain talent with the added benefit of accelerating performance But in order to be effective recognition needs to be specific meaningful and fair

A simple pat on the back is meaningless and easy to write off as favouritism until directly tied to a specific accomplishment or result Of course withholding recognition or being inconsistent alienates your all-stars and reinforces the mediocre behaviour of average and poor performers In a healthy culture you have lots of successes to celebrate So how do you recognize your staff ldquofairlyrdquo to give meaning to the work they do

Simple Sit down with your team and identify the top one two or three behaviours or results that drive your business success and agree to recognize achievements associated with them Then track measure and recognize the attainment of success

Recognition doesnrsquot need to be complicated It can range from a simple coffee card to a grand prize a night out to an employee-of-the-month award You can highlight one rock star or you can make it a friendly first- second- and third-place prize competition to recognize various levels of achievement for a set of goals Make it a game Make it fun Make it meaningful

Effectively recognizing your employees will not only help you keep good people it will help you develop them to support your business success Your employees will thank you And so will your customers

Expert Advice for Your Business

Keeping Good People

By Chris Collucci Empowerment Leaders

The VOICE Fall 201518

For over 60 years Allstate has provided home and auto insurance to Canadians Wersquore committed to serving the Markham community ndash home of our head office and where many of our employees reside

Terms and conditions apply Trademark owned by Allstate Insurance Company used under licence by Allstate Insurance Company of Canada copy2015 Allstate Insurance Company of Canada

Markham East Agency72 Copper Creek Drive Unit 109905-209-8278

Markham Markville Agency 4997 Highway 7 East Unit 9 905-947-9209

Contact your local Allstate agency for a quote

Markham Board of Trade members ndash take advantage of preferred group rates through the Good Hands Group Insurancereg program

Keeping Markham Residents in Good Handsreg

By Katherine Cummings

once worked for a company that was active on an entire range of popular social media accounts While I applauded their audacity and excitement to make

their mark in the digital sphere this impacted their strategy negatively and ultimately made for a bad return

We were so busy trying to do it all that we were spread too thin As a result our showing on each platform was lacklustre and did not reflect our efforts

Companies may feel the need to cover all the bases which is fine if theyrsquore looking to build a mogul and have the same presence as Google For many brands this is not the right solution Instead it is best to zero in on a couple platforms and herersquos why

1 It strengthens your communityA strong community and increased ROI are the two ultimate goals of social media

If your community manager is able to focus on a select number of platforms they will create better content and ultimately be present more frequently Heightened response times and a 247 presence will create a feeling of reciprocated loyalty The more you can gain a communityrsquos trust the greater the likelihood of lifelong customers and brand advocates

2 It highlights your strengthsCertain products just work better on certain platforms Chances are if yoursquove mastered ways to market your product or service in a traditional way your expertise will be highlighted if you choose the right platform This is why Starbucks excels on Instagram ndash its products are designed to have just the right photographic composition to please its fan base Ultimately this leads to better community engagement and loyalty

3 It gets the message out to the right customer baseThe different platforms have their own strengths and weaknesses They appeal to different age groups genders areas of the world mindsets and behaviours Each platform has its own unique audience and you will find it is well worth the exploration

In a world where entrepreneurialism is growing rapidly it is easy to recommend that one jump into the deep end with digital Yet you will find that narrowing your social media platforms will prove your worth faster and greater than you would ever expect

We will explore the top four platforms in editions to come to help you plan the best strategy for an increased return

I

Donrsquot Do it All Expand Your Reach by Limiting Your Channels

The VOICE Fall 201519

BUilDinG COMMOn GROUnD Public Spaces for Growth

Discover What Makes Town Centre Montessori Private Schools Unique

Pre-School to Grade 1 905-474-3434Grade 2 to Grade 12 and University Prep 905-470-1200

TCMPScom

An International Baccalaureate (IB) Candidate School

114 Anderson Avenue Suite 7C Markham ON L6E 1A5

Servicing all your accounting

and tax needsbull Bookkeeping Services

bull Income Tax Preparation amp Planning

bull HSTGST

bull Payroll Services

bull Manual or Computerized

Tel 905-471-7979 Email infojpaccountingtaxcomwwwjpaccountingtaxcom

By Amanda R Kelly

ublic spaces are the cornerstones of a healthy and prosperous community Historically designed to foster commerce and fuel democracy the

greatest impact of these spaces comes from diverse people and perspectives intermingling

How does this spur growth in our city In the 2012 report Placemaking and the Future of Cities the United Nations examined how public spaces ldquofacilitate social capital economic development and community revitalizationrdquo (1) Their Project for Public Spaces focuses on the impact of these spaces at a local level ndash from increasing property values and jump-starting entrepreneurialism to decreasing crime rates and boosting civic engagement

Perhaps the most familiar of all public spaces are roadways Today they are used mostly for vehicles but the UN report highlights that when streets are ldquoplanned for

people meaning they are not completely auto-centric [they] add to the social cohesion of communities by ensuring human interaction and providing safe public spaces that promote cultural expressionrdquo (7) This in turn sparks innovative thinking and community identity

So how can a streetrsquos use be diversified Street festivals are clear examples such as this summerrsquos GlobalFest and the Markham Village and Unionville Festivals as well as local markets On a daily basis though streets can still attract visitors while remaining open for traffic

Pedestrian activities can include athletic endeavours like jogging or dog walking commercial pursuits like window shopping or visiting food stands cultural explorations like viewing public art and even pop-up destination quests to bistro patios and sidewalk sales The sleek new transit stops like at Warden and Highway 7 are great

examples of multipurpose hubs facilitating access to transportation while enabling residents to mingle

Changes in the use of Markhamrsquos public spaces will become increasingly apparent as housing density rises family picnics friendly sports games school studies and work meetings will continue moving from private residences to common ground such as parks and libraries Internationally many cities have leveraged this efficiency by investing in their public spaces Manhattan is 33 percent public space (including streets) while Toronto is 11 percent Markham has a celebrated history of developing public spaces As our city expands it will be exciting for all residents to see and participate in the growth and evolution of our public spaces

The UNrsquos Project for Public Spaces is at wwwppsorg

P

The VOICE Fall 201520

7676 Woodbine Ave Unit 10 Markham ON Canada L3R 2N2

905-940-2378

Ten Reasons to Fall in Love with Windows 10

indows 10 has arrived and Microsoftrsquos newest version of the worldrsquos most popular

operating system is earning millions of smiles from critics gamers and business folk Here are some of the highlights

1 Tested by millions of usersThe Windows Insider Program gave users a chance to see and shape the operating system from its earliest stages and by the official launch of Windows 10 four million people were already using the new system This direct collaboration between Microsoft developers and the Windows community was indispensable in shaping the newest version of the operating system

2 Quick learning curveIf yoursquore one of 15 billion Windows users worldwide you already know how to use Windows 10 The start menu is back now streamlined for better usability and highly customizable to suit your taste You can pin apps and favourites to this new start menu allowing you to access the stuff you care about most via live tiles

3 State-of-the-art securityWindows 10 addresses modern security concerns with advancements that protect your identity and data from cyberthreats Windows Hello moves past traditional passwords to secure all your devices (PCs tablets phones) with biometrics

W

The VOICE Fall 201521

Device Guard vets your applications to ensure theyrsquore safe to use And Passport allows you to authenticate applications websites and networks for added security

4 Better browsingWindows 10 introduces Microsoft Edge a new web browser that integrates Cortana to provide voice control more personalized search and instant access to key actions You can write or type notes directly on webpages store them and share them easily Therersquos even a new reading mode that strips unnecessary formatting from pages for better online reading

5 Smarter snappingWindows 10 allows you to snap up to four apps in place and see all open tasks in a single view You can resize windows swiftly manage multiple monitors easily and create virtual desktops to maximize screen space or to group things by project

6 Device friendlyWindows 10 is a device-responsive operating system With Windows Continuum apps work in all modes

and on all Windows 10 devices including 2-in-1s Users can touch type or write depending on their task or preference Plus new Windows phones with Continuum can be connected to a monitor mouse and keyboard to work like PCs

7 Great apps includedA number of productivity-boosting apps come standard with Windows 10 OneNote Alarms amp Clocks Calculator Mail Calendar Camera Maps Music Photos Video Voice Recorder and Windows Store These apps use OneDrive to store and sync your info across Windows 10 devices so you can access your files and preferences from just about anywhere

8 Windows StoreYou can shop for apps games music movies and TV shows from Windows Store and all purchases are certified for security and are compatible with Windows 10 PCs phones and tablets For businesses Windows Store allows IT administrators to browse the app catalogue buy apps in bulk and manage licences using an organization-controlled identity

9 Itrsquos freeIf yoursquore running Windows 7 or 81 on a device yoursquore probably eligible to upgrade that device to Windows 10 for free The Enterprise editions are excluded unless you have Software Assurance You will have one year to receive your free upgrade to Windows 10

10 Xbox on Windows 10All work and no play makes for a dull user so if yoursquore inclined to game after hours yoursquoll be overjoyed to hear that Xbox on Windows 10 brings the Xbox Live gaming network to Windows 10 PCs and tablets The integrated Xbox app allows you to play games with friends on your PC streamed directly from your Xbox One console to your Windows 10 tablet or PC

To find out more about Windows 10 check out the following links

Windows 10 FAQ wwwmicrosoftcomen-cawindowswindows-10-faq

Windows 10 free upgrade offer wwwmicrosoftcomen-cawindowswindows-10-upgrade

Sue Borden is the SMB Customer Marketing Lead at Microsoft Canada

416-510-0015 Marlin Travel Don Mills 217-170 The Donway West

Don Mills ON M3C 2G3

Specializing in Adventure Travel amp Unique Destinations

Adventure

Travel

Unique Destinations

Beyond Destinationsreg

wwwmarlintravelcaDon-Mills-Donway

Marlin Travel Don Mills has over 50 years of adventure travel experience Between our experienced Travel Professionals we have visited over 60 countries and 7 continents Whether its Manchu Picchu Antarctica or The Rock of Gibraltar our Travel Professionals will help plan your prefect adventure

ADDED BONUS Bring in a copy of this ad and receive 25 Bonus AIR MILESreg reward miles by simply visiting our branch

Receive 25 reward miles on presentation of this ad No purchase is required Oer is valid for the recipient only and is not transferable Oer must be redeemed by Marlin Travel Don Mills by June 1 2015 Limit one (1) oer per collector Some conditions apply Ask your Marlin Travel Don Mills travel profesional for complete details Base reward mile oer is 1$35 on vacation packages cruise fares and other flights Not applicable on scheduled airline or rail tickets hotel and car reservations paid locally service fees non-commissionable items foreign exchange and insurance Other conditions may apply regTrademarks of AIR MILES International Trading BV Used under license by LoyaltyOne Inc and Transat Distribution Canada Inc Marlin Travel is a division of Transat Distribution Canada Inc ON Reg 50015084 Head Oce 191 The West Mall Suite 700 Etobicoke ON M9C 5K8

HOW DO I SAVE $184000IN TAXES WHEN I SELL MY BUSINESS

THE LIFETIME CAPITAL GAINS EXEMPTIONYou may have heard of the exemption but when an offer to purchase your business is made are you properly structured to be eligible for the exemption The partners of Kreston GTA can help We are an experienced firm of Chartered Professional Accountants that advise businesses throughout their life cycle Whether you need to structure your business for sale or just need help setting up your business we are there to provide strategic support

Contact Spence Walker to set up a consultation

krestongtacom | 9054745593 | 8953 Woodbine Avenue Markham OntarioA member of Kreston International | A global network of independent accounting firms

The VOICE Fall 201522

R

neW UniOnVille HOMe SOCieTY2014 Business Excellence Accessibility Award WinnerBy Jillian Masters

their mission statement the New Unionville Home Society (UHS) emphasizes that long-

term care is not just about providing a needed service to the community but to each individual UHS strives to promote wellness and independence and ultimately improve quality of life for every client It is about aging well and living better

Living better means having access to quality facilities and compassionate care but also ensuring that innovative developments in healthcare technology are accessible to all UHSrsquos President and Chief Executive Officer Debra Cooper Burger believes that ldquoto meet the needs of an aging population we are compelled to look for

transformational changes in service options and service deliveryrdquo As such UHS does not simply promote accessibility but poises itself at the forefront It aims to be a model practice in long-term care a commitment evident in its ongoing partnership with Markham-based startup Engage Biomechanics

UHS consulted on testing protocols for a new Engage product which allows wireless real-time monitoring of mobility-impaired residents in order to improve internal turn management processes and considerably reduce the risk of pressure ulcer development UHS is one of two facilities in Ontario participating in the applied research and testing program on this device exemplifying how UHS is involved in research to improve healthy aging in residential facilities

UHS has been providing services to seniors for forty-five years and Cooper Burger believes that engagement with emerging technologies is essential ldquoInnovation is key to successrdquo she says simply ldquoWe are promoting a culture of continuous quality improvement through creative partnerships such as Engage Biomechanics York University

and MARS Innovation to name a fewrdquo Cooper Burger emphasizes UHSrsquos ongoing commitment to embracing new opportunities and advancing learning and accessibility It is this commitment that allows UHS to achieve its ultimate goal ldquoIt will help us enhance the experience of agingrdquo she tells me ldquoone person at a timerdquo

In

(From left) Mayor Frank Scarpitti Debra Cooper Burger President and Chief Executive Officer Unionville Home Society Michael Bakewell Chief Operations Officer Unionville Home Society

The VOICE Fall 201523

WOMENrsquoS NETWORKING LUNCHEON

Sponsored by

WEDNESDAY OCTOBER 28 2015 11 AM - 2 PMAngus Glen Golf Club 10080 Kennedy Rd (north of Major Mackenzie)

BOUTIQUE VENDORS NETWORKING GIVEAWAYS

RESERVE YOUR SEATS TODAYMARKHAM BOARD OF TRADE MEMBERS $50 + HST

NON-MEMBERS $65 + HSTCORPORATE TABLES AVAILABLE

PRE-REGISTRATION MARKHAMBOARDCOM or 905-474-0730 x 3025

SPECIAL GUEST SPEAKERMARY E CAWFIELDDIRECTOR CLIENT CAREDEERFIELDS CLINIC

ldquoITrsquoS TIME TO PUT A BLOWTORCH TO OLD BELIEF SYSTEMS THAT NO LONGER SERVE USrdquo

FOLLOW US MBTWNET

Smart Strategies for Creating a Charitable Legacy

anadians believe strongly in giving back to communities causes and organizations that are important to them For many Canadians philanthropy has become an increasingly important part of overall financial planning Whatrsquos more

Canadians are looking for ways to ldquodo good while doing wellrdquo when investing their money

When it comes to charitable giving you have a number of options that can help you achieve your philanthropic goals while at the same time provide you with some tax relief

Donating securities The federal government has introduced several tax incentives in recent years to encourage charitable giving For example if you donate publicly listed securities directly to qualified charities rather than first selling stocks and then donating the proceeds you will not be charged capital gains tax This means that you not only receive a tax break but you also receive a donation receipt equal to the fair market value of the donated security

Charitable foundations Another tax-effective charitable giving strategy is setting up your own charitable foundation A private foundation gives you a high level of control and flexibility with respect to charitable giving and you can make donations to your own foundation and still receive a donation tax receipt like any other donation However to maintain its charitable status your foundation must meet its annual disbursement quota which means that 35 of the average value of the foundationrsquos assets that are not used directly in charitable activities or administration must be spent on charitable activities or on gifts to qualified donees A private foundation also involves certain costs and administrative requirements

An alternative to setting up a private foundation is making tax-deductible donations to a public foundation Public foundations are similar to private foundations in many respects but they involve less cost and administration Although you would not have outright control you could still recommend to the public foundationrsquos directors which charities receive grants And similar to private foundations in-kind donations of publicly listed securities to a public foundation are eligible for the zero capital gains inclusion rate

Gifting life insuranceDepending on your age and needs there are other creative charitable giving strategies Gifting your life insurance can reduce taxes and significantly increase your charitable contribution after death to your favourite charity

This article is supplied by Sunil Heda CPA an Investment amp Wealth Advisor with RBC Dominion Securities Inc (MemberndashCanadian Investor Protection Fund) This article is for information purposes only Please consult with a professional advisor before taking any action based on information in this article Sunil Heda can be reached by phone at 416-571-0369 or by email at sunilhedarbccom

C

MBT SaluteS Small BuSineSS

The VOICE Fall 201524

11 Allstate Parkway Suite 206Markham Ontario L3R 9T8

Tel 9054158800 Fax 9054158875Tol Free 18884158802

Healthy pets make happy homes Open 7 days a week

Dr P Brar and Dr B Yogi

5970 - 16th Avenue - Unit 104

Markham ON L3P 7R1

Tel 9055547210 bull Fax 9055547214

www16aveanimalhospitalcom

Mon-Fri 800am ndash 600pm Sat-Sun 1000am ndash 500pm

9056420054canmarkcommunicationscom

MBT SaluteS Small BuSineSS

The VOICE Fall 201525

Member-Canadian Investor Protection Fund

Sunil Heda cpa Investment Advisor RBC Dominion Securities

416-571-0369 | sunilhedarbccom | wwwrbcdscomsunilheda

Hugo Pacific Commercial Centre 3601 Hwy 7 E Hsbc Tower 10th Floor

suite 1005 Markham L3r 0M3

905-305-7800

MARKHAM SHOWCASEPRESENTED BY ENTERTAINMENT MARKHAM

VENDOR SPACE IS LIMITEDRESERVE TODAY

905-474-0730 ext 3019

ENTERTAINMENT

MARKHAM20152015

FOR MORE INFORMATION VISIT MARKHAMBOARDCOM

FREE ADMISSIONTUESDAY OCTOBER 20

5 - 7 PMYORK DOWNS GOLF amp COUNTRY CLUB

4134 -16TH AVE

FEATURING VENDORS NETWORKING GIVEAWAYS

PSYCHOLOGYPHYSIOTHERAPY

SPEECH THERAPYOCCUPATIONAL THERAPY

BEHAVIOUR CONSULTATIONDIETITIAN SERVICES

MUSIC THERAPMUSIC THERAPYSOCIAL WORK

www1to1therapycom9057871900

The VOICE Fall 201526

9204865 Canada Inc OA Scott Executive Services

Ameoba Sionwwwameobasioncom

Apricot amp Herbs Catering Incwwwapricotandherbscom

Aroma Expresso Bar Markville Mallwwwaromaca

Boundless Productions ltdwwwboundless productionsca

Bulls-Eye Specialty Ads Incwwwbullseyeuniformcom

Caffe demetre franchising Corporation

CHES Visual design Incwwwchesvisualcom wwwtorontonotecom

Chooi law llPwwwchooi-lawcom

CTBC Bank Corp (CANAdA)wwwctbcbankca

drake Internationalwwwcadrakeintlcom

Elite Office Staff Incwwweliteofficestaffcom

Georgersquos Coffee Cowwwgeorgescoffeeca

GlP worldwide Expedition Travel and Tourswwwglpworldwidecom

Happy life wealth Management Incwwwhappylifewealthca

HSBC Bank Canadawwwhsbcca

ITN food Corporationwwwitnfoodcorpcom

Jd development Groupwwwjddevelopmentca

layoff Protection Planwwwlayoffinsuranceca

Mobilicity Monster Mobile

napkin marketingwwwnapkinmarketingcom

New Start Computer Trainingwwwnewstarttrainingca

Nu Innovations Inc

Peter Ashman Conditioningwwwashman conditioningcom

Power of Success Incwwwpowerofsuccessca

Residence Inn by Marriott Markhamwwwmarriottcomyyzmh

Richardson GMPrgmpdigitalagentca webFrankOrtenciohome

Robert Half Canadawwwroberthalfca

Ronen Systems ltdwwwronensystemscom

SecuTrans Incwwwsecutransca

SEQ Securitywwwseqsecuritycom

Synergie Hunt Internationalwwwhuntca

The Mill Bar and Grillwwwthemillbarandgrillca

Unionville Appliance ltdwwwunionvilleappliancecom

Unionville Gelato Cowwwunionvillegelatocom

weboptywwwweboptycom

ZINGOVATIONwwwzingovationcom

wElCOME TO OUR NEwEST MEMBERSSEE THE ENTIRE lIST AT MARKHAMBOARdCOM

CorporateTitle sponsor

Breakfast networking series

Premier

THANK YOU TO OUR GENEROUS SPONSORS

Womenrsquos networking Title sponsor

Page 15: Fall Issue BENDING REALITY - Markham VOICE · A Virtual Care Community pg 10 2015 Fall Issue MARKHAM S EXCLUSIVE BUSINESS MAGAZINE BENDING REALITY DHAN BALACHAND S HEADSET CAN TAKE

The VOICE Fall 201515

112 Guestrooms (Standard King 2 Queen Beds or One Bedroom Suite)

14th Floor Penthouse TownePlace Lounge (includes hot breakfast)

State of the art spacious 2000 square feet fitness facility and pool

13000 square feet of function space perfect for meetings and social events

187 Guestrooms (Standard King 2 Queen Beds or One Bedroom Suite)

Bistro featuring Starbucksreg 24-Hour Market

State of the art spacious 2000 square feet fitness facility and pool

13000 square feet of function space perfect for meetings and social events

7095 WOODBINE AVENUE MARKHAM ON L3R 1A3wwwmarriottcomyyzxm | wwwmarriottcomyyzmt

905-752-0446 | 905-474-0444

VISIT US AT THE FIRST ldquoTWIN BRANDEDrdquoMARRIOTT HOTEL IN MARKHAM CANADA

such as fitness memberships event tickets and home and auto insurance The company also supports employee charitable initiatives

encourages career development (through tuition reimbursement cross-departmental opportunities and coaching programs) and recognizes employee contributions through bonuses and milestone awards The most popular and widely used perk is the formal work-from-home program

For large companies like Allstate perks are one of a number of tools used to engage and reward employees ldquoPerks can attract employees to your organizationrdquo says Adrianne Sullivan-Campeau the vice president of human resources at Allstate ldquobut in isolation they will not be enough to make them stay The proper mix of good benefits a strong corporate culture and our ability to create opportunities to keep employees engaged [is what] will attract and ultimately keep employeesrdquo

For smaller companies perks often play a more significant role in defining workplace culture and encouraging engagement

The Centre for Social Innovation (CSI) is a co-working space and community for social innovators and entrepreneurs CSI staff perks reflect a culture of networking collaboration and a focus on workndashlife balance As Director of Culture Adil Dhalla describes it CSI seeks

to ldquomake social change and have fun while doing itrdquo CSI staff start with four weeks of vacation per year They participate in many of

the activities they arrange for the community Recently this has included an annual free trip to New York to celebrate the anniversary of the CSI space there Staff meetings feature improv classes and games of Family Feud According to Dhalla these activities along with the chance to participate in updating organizational values encourage employeesrsquo ldquosense of co-ownershiprdquo

For companies like CSI and Allstate perks have their perks They show workers that they are valued and heard and encourage feedback between management and employees And while some perks cost money others produce savings Allowing employees to work from home for example often results in a reduction of overhead costs Most importantly satisfied employees tend to be more productive and loyal which benefits a companyrsquos bottom line

The most obvious downside to offering perks is that many do cost money which can burden smaller businesses For larger companies not all perks are appropriate to all jobs and the employees who miss out may feel resentful Perks can also be difficult to revoke a fact that Marissa Mayer at Yahoo found out when she rescinded the ability of employees to work from home

Perhaps the more important and complicated question concerns quantifying the importance of perks to potential employees particularly Millennials entering the workforce Jillian Masters in her final year of university points out that perks speak to a companyrsquos culture which is an important consideration for job seekers ldquoOur generation has an image of what we want in the workplacerdquo When asked about what that image is she thinks about it and then laughs ldquoGooglerdquo The internet behemoth is famous for its free food bocce courts and bowling alleys But Masters like most workers identifies the most valuable perk as the freedom and flexibility to decide when and where to work More people are taking that philosophy to the next level and quitting traditional workplaces to freelance and chase that elusive workndashlife balance For those who have stayed the biggest perk may not be a perk at all

ldquoWhenever we ask employees [hellip] what they value most about working for the companyrdquo says Sullivan-Campeau ldquothe top response is always lsquothe peoplersquordquo

Itrsquos a sentiment that employers big and small and their employees can get behind

ldquoWorking with people you like as we move away from hierarchical work structures itrsquos not even a perkrdquo says Masters ldquoitrsquos a fundamentalrdquo

Perhaps the more important and complicated question concerns quantifying the importance of perks to potential employees particularly

Millennials entering the workforce

Satisfied employees tend to be more productive

and loyal which benefits a companyrsquos bottom line

The VOICE Fall 201516

fall winter promotion

25 off all services

Focus on your greatest competitive advantage

Call us 6475344774Email us jwaltershrpreneurca

wwwHRPreneurca

EMPLOYEES

Over 30 years of HR Business ExperienceSAVE MONEY SAVE TIME INCREASE PRODUCTIVITY

Your Productivity is Our Business

p

25 OFF

The VOICE Fall 201517

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

Dealer Principal

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

What are some of the biggest challenges you face growing and managing your business Following a busy summer we talked to Jenny Vargas of Vargas Family Roofing amp Exteriors Inc and she had this honest experience to share

ldquoWe are struggling with finding and retaining employees with the work ethic vision

and passion needed to succeed in this business We want to be a great place to work while providing excellent quality workmanship

We pay our employees a high wage and treat them honestly and fairlyrdquo

And who canrsquot relate to this challenge Vargas Roofing is facing the same basic challenge that employers face daily ndash namely to attract develop and retain the right people to support business success Jennyrsquos comment drills down to the core of the issue What kind of culture are you creating in your organization You can put values and principles into a mission statement and hang it on the office wall but how do you get people to honour and follow those values in the course of your daily business

Certainly treating people honestly and fairly is a good start This develops trust between you and your people but to set yourself apart from other employers you need to do more According to The Carrot Principle a recent Gallup poll found that nearly two-thirds of employees received no praise or recognition in the workplace in the past year (Gostick and Elton 53)

People are yearning for recognition Itrsquos meaningful to be a part of something where your talents commitment and hard work are recognized fairly and consistently And recognition is one of the easiest and most important ways to retain talent with the added benefit of accelerating performance But in order to be effective recognition needs to be specific meaningful and fair

A simple pat on the back is meaningless and easy to write off as favouritism until directly tied to a specific accomplishment or result Of course withholding recognition or being inconsistent alienates your all-stars and reinforces the mediocre behaviour of average and poor performers In a healthy culture you have lots of successes to celebrate So how do you recognize your staff ldquofairlyrdquo to give meaning to the work they do

Simple Sit down with your team and identify the top one two or three behaviours or results that drive your business success and agree to recognize achievements associated with them Then track measure and recognize the attainment of success

Recognition doesnrsquot need to be complicated It can range from a simple coffee card to a grand prize a night out to an employee-of-the-month award You can highlight one rock star or you can make it a friendly first- second- and third-place prize competition to recognize various levels of achievement for a set of goals Make it a game Make it fun Make it meaningful

Effectively recognizing your employees will not only help you keep good people it will help you develop them to support your business success Your employees will thank you And so will your customers

Expert Advice for Your Business

Keeping Good People

By Chris Collucci Empowerment Leaders

The VOICE Fall 201518

For over 60 years Allstate has provided home and auto insurance to Canadians Wersquore committed to serving the Markham community ndash home of our head office and where many of our employees reside

Terms and conditions apply Trademark owned by Allstate Insurance Company used under licence by Allstate Insurance Company of Canada copy2015 Allstate Insurance Company of Canada

Markham East Agency72 Copper Creek Drive Unit 109905-209-8278

Markham Markville Agency 4997 Highway 7 East Unit 9 905-947-9209

Contact your local Allstate agency for a quote

Markham Board of Trade members ndash take advantage of preferred group rates through the Good Hands Group Insurancereg program

Keeping Markham Residents in Good Handsreg

By Katherine Cummings

once worked for a company that was active on an entire range of popular social media accounts While I applauded their audacity and excitement to make

their mark in the digital sphere this impacted their strategy negatively and ultimately made for a bad return

We were so busy trying to do it all that we were spread too thin As a result our showing on each platform was lacklustre and did not reflect our efforts

Companies may feel the need to cover all the bases which is fine if theyrsquore looking to build a mogul and have the same presence as Google For many brands this is not the right solution Instead it is best to zero in on a couple platforms and herersquos why

1 It strengthens your communityA strong community and increased ROI are the two ultimate goals of social media

If your community manager is able to focus on a select number of platforms they will create better content and ultimately be present more frequently Heightened response times and a 247 presence will create a feeling of reciprocated loyalty The more you can gain a communityrsquos trust the greater the likelihood of lifelong customers and brand advocates

2 It highlights your strengthsCertain products just work better on certain platforms Chances are if yoursquove mastered ways to market your product or service in a traditional way your expertise will be highlighted if you choose the right platform This is why Starbucks excels on Instagram ndash its products are designed to have just the right photographic composition to please its fan base Ultimately this leads to better community engagement and loyalty

3 It gets the message out to the right customer baseThe different platforms have their own strengths and weaknesses They appeal to different age groups genders areas of the world mindsets and behaviours Each platform has its own unique audience and you will find it is well worth the exploration

In a world where entrepreneurialism is growing rapidly it is easy to recommend that one jump into the deep end with digital Yet you will find that narrowing your social media platforms will prove your worth faster and greater than you would ever expect

We will explore the top four platforms in editions to come to help you plan the best strategy for an increased return

I

Donrsquot Do it All Expand Your Reach by Limiting Your Channels

The VOICE Fall 201519

BUilDinG COMMOn GROUnD Public Spaces for Growth

Discover What Makes Town Centre Montessori Private Schools Unique

Pre-School to Grade 1 905-474-3434Grade 2 to Grade 12 and University Prep 905-470-1200

TCMPScom

An International Baccalaureate (IB) Candidate School

114 Anderson Avenue Suite 7C Markham ON L6E 1A5

Servicing all your accounting

and tax needsbull Bookkeeping Services

bull Income Tax Preparation amp Planning

bull HSTGST

bull Payroll Services

bull Manual or Computerized

Tel 905-471-7979 Email infojpaccountingtaxcomwwwjpaccountingtaxcom

By Amanda R Kelly

ublic spaces are the cornerstones of a healthy and prosperous community Historically designed to foster commerce and fuel democracy the

greatest impact of these spaces comes from diverse people and perspectives intermingling

How does this spur growth in our city In the 2012 report Placemaking and the Future of Cities the United Nations examined how public spaces ldquofacilitate social capital economic development and community revitalizationrdquo (1) Their Project for Public Spaces focuses on the impact of these spaces at a local level ndash from increasing property values and jump-starting entrepreneurialism to decreasing crime rates and boosting civic engagement

Perhaps the most familiar of all public spaces are roadways Today they are used mostly for vehicles but the UN report highlights that when streets are ldquoplanned for

people meaning they are not completely auto-centric [they] add to the social cohesion of communities by ensuring human interaction and providing safe public spaces that promote cultural expressionrdquo (7) This in turn sparks innovative thinking and community identity

So how can a streetrsquos use be diversified Street festivals are clear examples such as this summerrsquos GlobalFest and the Markham Village and Unionville Festivals as well as local markets On a daily basis though streets can still attract visitors while remaining open for traffic

Pedestrian activities can include athletic endeavours like jogging or dog walking commercial pursuits like window shopping or visiting food stands cultural explorations like viewing public art and even pop-up destination quests to bistro patios and sidewalk sales The sleek new transit stops like at Warden and Highway 7 are great

examples of multipurpose hubs facilitating access to transportation while enabling residents to mingle

Changes in the use of Markhamrsquos public spaces will become increasingly apparent as housing density rises family picnics friendly sports games school studies and work meetings will continue moving from private residences to common ground such as parks and libraries Internationally many cities have leveraged this efficiency by investing in their public spaces Manhattan is 33 percent public space (including streets) while Toronto is 11 percent Markham has a celebrated history of developing public spaces As our city expands it will be exciting for all residents to see and participate in the growth and evolution of our public spaces

The UNrsquos Project for Public Spaces is at wwwppsorg

P

The VOICE Fall 201520

7676 Woodbine Ave Unit 10 Markham ON Canada L3R 2N2

905-940-2378

Ten Reasons to Fall in Love with Windows 10

indows 10 has arrived and Microsoftrsquos newest version of the worldrsquos most popular

operating system is earning millions of smiles from critics gamers and business folk Here are some of the highlights

1 Tested by millions of usersThe Windows Insider Program gave users a chance to see and shape the operating system from its earliest stages and by the official launch of Windows 10 four million people were already using the new system This direct collaboration between Microsoft developers and the Windows community was indispensable in shaping the newest version of the operating system

2 Quick learning curveIf yoursquore one of 15 billion Windows users worldwide you already know how to use Windows 10 The start menu is back now streamlined for better usability and highly customizable to suit your taste You can pin apps and favourites to this new start menu allowing you to access the stuff you care about most via live tiles

3 State-of-the-art securityWindows 10 addresses modern security concerns with advancements that protect your identity and data from cyberthreats Windows Hello moves past traditional passwords to secure all your devices (PCs tablets phones) with biometrics

W

The VOICE Fall 201521

Device Guard vets your applications to ensure theyrsquore safe to use And Passport allows you to authenticate applications websites and networks for added security

4 Better browsingWindows 10 introduces Microsoft Edge a new web browser that integrates Cortana to provide voice control more personalized search and instant access to key actions You can write or type notes directly on webpages store them and share them easily Therersquos even a new reading mode that strips unnecessary formatting from pages for better online reading

5 Smarter snappingWindows 10 allows you to snap up to four apps in place and see all open tasks in a single view You can resize windows swiftly manage multiple monitors easily and create virtual desktops to maximize screen space or to group things by project

6 Device friendlyWindows 10 is a device-responsive operating system With Windows Continuum apps work in all modes

and on all Windows 10 devices including 2-in-1s Users can touch type or write depending on their task or preference Plus new Windows phones with Continuum can be connected to a monitor mouse and keyboard to work like PCs

7 Great apps includedA number of productivity-boosting apps come standard with Windows 10 OneNote Alarms amp Clocks Calculator Mail Calendar Camera Maps Music Photos Video Voice Recorder and Windows Store These apps use OneDrive to store and sync your info across Windows 10 devices so you can access your files and preferences from just about anywhere

8 Windows StoreYou can shop for apps games music movies and TV shows from Windows Store and all purchases are certified for security and are compatible with Windows 10 PCs phones and tablets For businesses Windows Store allows IT administrators to browse the app catalogue buy apps in bulk and manage licences using an organization-controlled identity

9 Itrsquos freeIf yoursquore running Windows 7 or 81 on a device yoursquore probably eligible to upgrade that device to Windows 10 for free The Enterprise editions are excluded unless you have Software Assurance You will have one year to receive your free upgrade to Windows 10

10 Xbox on Windows 10All work and no play makes for a dull user so if yoursquore inclined to game after hours yoursquoll be overjoyed to hear that Xbox on Windows 10 brings the Xbox Live gaming network to Windows 10 PCs and tablets The integrated Xbox app allows you to play games with friends on your PC streamed directly from your Xbox One console to your Windows 10 tablet or PC

To find out more about Windows 10 check out the following links

Windows 10 FAQ wwwmicrosoftcomen-cawindowswindows-10-faq

Windows 10 free upgrade offer wwwmicrosoftcomen-cawindowswindows-10-upgrade

Sue Borden is the SMB Customer Marketing Lead at Microsoft Canada

416-510-0015 Marlin Travel Don Mills 217-170 The Donway West

Don Mills ON M3C 2G3

Specializing in Adventure Travel amp Unique Destinations

Adventure

Travel

Unique Destinations

Beyond Destinationsreg

wwwmarlintravelcaDon-Mills-Donway

Marlin Travel Don Mills has over 50 years of adventure travel experience Between our experienced Travel Professionals we have visited over 60 countries and 7 continents Whether its Manchu Picchu Antarctica or The Rock of Gibraltar our Travel Professionals will help plan your prefect adventure

ADDED BONUS Bring in a copy of this ad and receive 25 Bonus AIR MILESreg reward miles by simply visiting our branch

Receive 25 reward miles on presentation of this ad No purchase is required Oer is valid for the recipient only and is not transferable Oer must be redeemed by Marlin Travel Don Mills by June 1 2015 Limit one (1) oer per collector Some conditions apply Ask your Marlin Travel Don Mills travel profesional for complete details Base reward mile oer is 1$35 on vacation packages cruise fares and other flights Not applicable on scheduled airline or rail tickets hotel and car reservations paid locally service fees non-commissionable items foreign exchange and insurance Other conditions may apply regTrademarks of AIR MILES International Trading BV Used under license by LoyaltyOne Inc and Transat Distribution Canada Inc Marlin Travel is a division of Transat Distribution Canada Inc ON Reg 50015084 Head Oce 191 The West Mall Suite 700 Etobicoke ON M9C 5K8

HOW DO I SAVE $184000IN TAXES WHEN I SELL MY BUSINESS

THE LIFETIME CAPITAL GAINS EXEMPTIONYou may have heard of the exemption but when an offer to purchase your business is made are you properly structured to be eligible for the exemption The partners of Kreston GTA can help We are an experienced firm of Chartered Professional Accountants that advise businesses throughout their life cycle Whether you need to structure your business for sale or just need help setting up your business we are there to provide strategic support

Contact Spence Walker to set up a consultation

krestongtacom | 9054745593 | 8953 Woodbine Avenue Markham OntarioA member of Kreston International | A global network of independent accounting firms

The VOICE Fall 201522

R

neW UniOnVille HOMe SOCieTY2014 Business Excellence Accessibility Award WinnerBy Jillian Masters

their mission statement the New Unionville Home Society (UHS) emphasizes that long-

term care is not just about providing a needed service to the community but to each individual UHS strives to promote wellness and independence and ultimately improve quality of life for every client It is about aging well and living better

Living better means having access to quality facilities and compassionate care but also ensuring that innovative developments in healthcare technology are accessible to all UHSrsquos President and Chief Executive Officer Debra Cooper Burger believes that ldquoto meet the needs of an aging population we are compelled to look for

transformational changes in service options and service deliveryrdquo As such UHS does not simply promote accessibility but poises itself at the forefront It aims to be a model practice in long-term care a commitment evident in its ongoing partnership with Markham-based startup Engage Biomechanics

UHS consulted on testing protocols for a new Engage product which allows wireless real-time monitoring of mobility-impaired residents in order to improve internal turn management processes and considerably reduce the risk of pressure ulcer development UHS is one of two facilities in Ontario participating in the applied research and testing program on this device exemplifying how UHS is involved in research to improve healthy aging in residential facilities

UHS has been providing services to seniors for forty-five years and Cooper Burger believes that engagement with emerging technologies is essential ldquoInnovation is key to successrdquo she says simply ldquoWe are promoting a culture of continuous quality improvement through creative partnerships such as Engage Biomechanics York University

and MARS Innovation to name a fewrdquo Cooper Burger emphasizes UHSrsquos ongoing commitment to embracing new opportunities and advancing learning and accessibility It is this commitment that allows UHS to achieve its ultimate goal ldquoIt will help us enhance the experience of agingrdquo she tells me ldquoone person at a timerdquo

In

(From left) Mayor Frank Scarpitti Debra Cooper Burger President and Chief Executive Officer Unionville Home Society Michael Bakewell Chief Operations Officer Unionville Home Society

The VOICE Fall 201523

WOMENrsquoS NETWORKING LUNCHEON

Sponsored by

WEDNESDAY OCTOBER 28 2015 11 AM - 2 PMAngus Glen Golf Club 10080 Kennedy Rd (north of Major Mackenzie)

BOUTIQUE VENDORS NETWORKING GIVEAWAYS

RESERVE YOUR SEATS TODAYMARKHAM BOARD OF TRADE MEMBERS $50 + HST

NON-MEMBERS $65 + HSTCORPORATE TABLES AVAILABLE

PRE-REGISTRATION MARKHAMBOARDCOM or 905-474-0730 x 3025

SPECIAL GUEST SPEAKERMARY E CAWFIELDDIRECTOR CLIENT CAREDEERFIELDS CLINIC

ldquoITrsquoS TIME TO PUT A BLOWTORCH TO OLD BELIEF SYSTEMS THAT NO LONGER SERVE USrdquo

FOLLOW US MBTWNET

Smart Strategies for Creating a Charitable Legacy

anadians believe strongly in giving back to communities causes and organizations that are important to them For many Canadians philanthropy has become an increasingly important part of overall financial planning Whatrsquos more

Canadians are looking for ways to ldquodo good while doing wellrdquo when investing their money

When it comes to charitable giving you have a number of options that can help you achieve your philanthropic goals while at the same time provide you with some tax relief

Donating securities The federal government has introduced several tax incentives in recent years to encourage charitable giving For example if you donate publicly listed securities directly to qualified charities rather than first selling stocks and then donating the proceeds you will not be charged capital gains tax This means that you not only receive a tax break but you also receive a donation receipt equal to the fair market value of the donated security

Charitable foundations Another tax-effective charitable giving strategy is setting up your own charitable foundation A private foundation gives you a high level of control and flexibility with respect to charitable giving and you can make donations to your own foundation and still receive a donation tax receipt like any other donation However to maintain its charitable status your foundation must meet its annual disbursement quota which means that 35 of the average value of the foundationrsquos assets that are not used directly in charitable activities or administration must be spent on charitable activities or on gifts to qualified donees A private foundation also involves certain costs and administrative requirements

An alternative to setting up a private foundation is making tax-deductible donations to a public foundation Public foundations are similar to private foundations in many respects but they involve less cost and administration Although you would not have outright control you could still recommend to the public foundationrsquos directors which charities receive grants And similar to private foundations in-kind donations of publicly listed securities to a public foundation are eligible for the zero capital gains inclusion rate

Gifting life insuranceDepending on your age and needs there are other creative charitable giving strategies Gifting your life insurance can reduce taxes and significantly increase your charitable contribution after death to your favourite charity

This article is supplied by Sunil Heda CPA an Investment amp Wealth Advisor with RBC Dominion Securities Inc (MemberndashCanadian Investor Protection Fund) This article is for information purposes only Please consult with a professional advisor before taking any action based on information in this article Sunil Heda can be reached by phone at 416-571-0369 or by email at sunilhedarbccom

C

MBT SaluteS Small BuSineSS

The VOICE Fall 201524

11 Allstate Parkway Suite 206Markham Ontario L3R 9T8

Tel 9054158800 Fax 9054158875Tol Free 18884158802

Healthy pets make happy homes Open 7 days a week

Dr P Brar and Dr B Yogi

5970 - 16th Avenue - Unit 104

Markham ON L3P 7R1

Tel 9055547210 bull Fax 9055547214

www16aveanimalhospitalcom

Mon-Fri 800am ndash 600pm Sat-Sun 1000am ndash 500pm

9056420054canmarkcommunicationscom

MBT SaluteS Small BuSineSS

The VOICE Fall 201525

Member-Canadian Investor Protection Fund

Sunil Heda cpa Investment Advisor RBC Dominion Securities

416-571-0369 | sunilhedarbccom | wwwrbcdscomsunilheda

Hugo Pacific Commercial Centre 3601 Hwy 7 E Hsbc Tower 10th Floor

suite 1005 Markham L3r 0M3

905-305-7800

MARKHAM SHOWCASEPRESENTED BY ENTERTAINMENT MARKHAM

VENDOR SPACE IS LIMITEDRESERVE TODAY

905-474-0730 ext 3019

ENTERTAINMENT

MARKHAM20152015

FOR MORE INFORMATION VISIT MARKHAMBOARDCOM

FREE ADMISSIONTUESDAY OCTOBER 20

5 - 7 PMYORK DOWNS GOLF amp COUNTRY CLUB

4134 -16TH AVE

FEATURING VENDORS NETWORKING GIVEAWAYS

PSYCHOLOGYPHYSIOTHERAPY

SPEECH THERAPYOCCUPATIONAL THERAPY

BEHAVIOUR CONSULTATIONDIETITIAN SERVICES

MUSIC THERAPMUSIC THERAPYSOCIAL WORK

www1to1therapycom9057871900

The VOICE Fall 201526

9204865 Canada Inc OA Scott Executive Services

Ameoba Sionwwwameobasioncom

Apricot amp Herbs Catering Incwwwapricotandherbscom

Aroma Expresso Bar Markville Mallwwwaromaca

Boundless Productions ltdwwwboundless productionsca

Bulls-Eye Specialty Ads Incwwwbullseyeuniformcom

Caffe demetre franchising Corporation

CHES Visual design Incwwwchesvisualcom wwwtorontonotecom

Chooi law llPwwwchooi-lawcom

CTBC Bank Corp (CANAdA)wwwctbcbankca

drake Internationalwwwcadrakeintlcom

Elite Office Staff Incwwweliteofficestaffcom

Georgersquos Coffee Cowwwgeorgescoffeeca

GlP worldwide Expedition Travel and Tourswwwglpworldwidecom

Happy life wealth Management Incwwwhappylifewealthca

HSBC Bank Canadawwwhsbcca

ITN food Corporationwwwitnfoodcorpcom

Jd development Groupwwwjddevelopmentca

layoff Protection Planwwwlayoffinsuranceca

Mobilicity Monster Mobile

napkin marketingwwwnapkinmarketingcom

New Start Computer Trainingwwwnewstarttrainingca

Nu Innovations Inc

Peter Ashman Conditioningwwwashman conditioningcom

Power of Success Incwwwpowerofsuccessca

Residence Inn by Marriott Markhamwwwmarriottcomyyzmh

Richardson GMPrgmpdigitalagentca webFrankOrtenciohome

Robert Half Canadawwwroberthalfca

Ronen Systems ltdwwwronensystemscom

SecuTrans Incwwwsecutransca

SEQ Securitywwwseqsecuritycom

Synergie Hunt Internationalwwwhuntca

The Mill Bar and Grillwwwthemillbarandgrillca

Unionville Appliance ltdwwwunionvilleappliancecom

Unionville Gelato Cowwwunionvillegelatocom

weboptywwwweboptycom

ZINGOVATIONwwwzingovationcom

wElCOME TO OUR NEwEST MEMBERSSEE THE ENTIRE lIST AT MARKHAMBOARdCOM

CorporateTitle sponsor

Breakfast networking series

Premier

THANK YOU TO OUR GENEROUS SPONSORS

Womenrsquos networking Title sponsor

Page 16: Fall Issue BENDING REALITY - Markham VOICE · A Virtual Care Community pg 10 2015 Fall Issue MARKHAM S EXCLUSIVE BUSINESS MAGAZINE BENDING REALITY DHAN BALACHAND S HEADSET CAN TAKE

The VOICE Fall 201516

fall winter promotion

25 off all services

Focus on your greatest competitive advantage

Call us 6475344774Email us jwaltershrpreneurca

wwwHRPreneurca

EMPLOYEES

Over 30 years of HR Business ExperienceSAVE MONEY SAVE TIME INCREASE PRODUCTIVITY

Your Productivity is Our Business

p

25 OFF

The VOICE Fall 201517

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

Dealer Principal

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

What are some of the biggest challenges you face growing and managing your business Following a busy summer we talked to Jenny Vargas of Vargas Family Roofing amp Exteriors Inc and she had this honest experience to share

ldquoWe are struggling with finding and retaining employees with the work ethic vision

and passion needed to succeed in this business We want to be a great place to work while providing excellent quality workmanship

We pay our employees a high wage and treat them honestly and fairlyrdquo

And who canrsquot relate to this challenge Vargas Roofing is facing the same basic challenge that employers face daily ndash namely to attract develop and retain the right people to support business success Jennyrsquos comment drills down to the core of the issue What kind of culture are you creating in your organization You can put values and principles into a mission statement and hang it on the office wall but how do you get people to honour and follow those values in the course of your daily business

Certainly treating people honestly and fairly is a good start This develops trust between you and your people but to set yourself apart from other employers you need to do more According to The Carrot Principle a recent Gallup poll found that nearly two-thirds of employees received no praise or recognition in the workplace in the past year (Gostick and Elton 53)

People are yearning for recognition Itrsquos meaningful to be a part of something where your talents commitment and hard work are recognized fairly and consistently And recognition is one of the easiest and most important ways to retain talent with the added benefit of accelerating performance But in order to be effective recognition needs to be specific meaningful and fair

A simple pat on the back is meaningless and easy to write off as favouritism until directly tied to a specific accomplishment or result Of course withholding recognition or being inconsistent alienates your all-stars and reinforces the mediocre behaviour of average and poor performers In a healthy culture you have lots of successes to celebrate So how do you recognize your staff ldquofairlyrdquo to give meaning to the work they do

Simple Sit down with your team and identify the top one two or three behaviours or results that drive your business success and agree to recognize achievements associated with them Then track measure and recognize the attainment of success

Recognition doesnrsquot need to be complicated It can range from a simple coffee card to a grand prize a night out to an employee-of-the-month award You can highlight one rock star or you can make it a friendly first- second- and third-place prize competition to recognize various levels of achievement for a set of goals Make it a game Make it fun Make it meaningful

Effectively recognizing your employees will not only help you keep good people it will help you develop them to support your business success Your employees will thank you And so will your customers

Expert Advice for Your Business

Keeping Good People

By Chris Collucci Empowerment Leaders

The VOICE Fall 201518

For over 60 years Allstate has provided home and auto insurance to Canadians Wersquore committed to serving the Markham community ndash home of our head office and where many of our employees reside

Terms and conditions apply Trademark owned by Allstate Insurance Company used under licence by Allstate Insurance Company of Canada copy2015 Allstate Insurance Company of Canada

Markham East Agency72 Copper Creek Drive Unit 109905-209-8278

Markham Markville Agency 4997 Highway 7 East Unit 9 905-947-9209

Contact your local Allstate agency for a quote

Markham Board of Trade members ndash take advantage of preferred group rates through the Good Hands Group Insurancereg program

Keeping Markham Residents in Good Handsreg

By Katherine Cummings

once worked for a company that was active on an entire range of popular social media accounts While I applauded their audacity and excitement to make

their mark in the digital sphere this impacted their strategy negatively and ultimately made for a bad return

We were so busy trying to do it all that we were spread too thin As a result our showing on each platform was lacklustre and did not reflect our efforts

Companies may feel the need to cover all the bases which is fine if theyrsquore looking to build a mogul and have the same presence as Google For many brands this is not the right solution Instead it is best to zero in on a couple platforms and herersquos why

1 It strengthens your communityA strong community and increased ROI are the two ultimate goals of social media

If your community manager is able to focus on a select number of platforms they will create better content and ultimately be present more frequently Heightened response times and a 247 presence will create a feeling of reciprocated loyalty The more you can gain a communityrsquos trust the greater the likelihood of lifelong customers and brand advocates

2 It highlights your strengthsCertain products just work better on certain platforms Chances are if yoursquove mastered ways to market your product or service in a traditional way your expertise will be highlighted if you choose the right platform This is why Starbucks excels on Instagram ndash its products are designed to have just the right photographic composition to please its fan base Ultimately this leads to better community engagement and loyalty

3 It gets the message out to the right customer baseThe different platforms have their own strengths and weaknesses They appeal to different age groups genders areas of the world mindsets and behaviours Each platform has its own unique audience and you will find it is well worth the exploration

In a world where entrepreneurialism is growing rapidly it is easy to recommend that one jump into the deep end with digital Yet you will find that narrowing your social media platforms will prove your worth faster and greater than you would ever expect

We will explore the top four platforms in editions to come to help you plan the best strategy for an increased return

I

Donrsquot Do it All Expand Your Reach by Limiting Your Channels

The VOICE Fall 201519

BUilDinG COMMOn GROUnD Public Spaces for Growth

Discover What Makes Town Centre Montessori Private Schools Unique

Pre-School to Grade 1 905-474-3434Grade 2 to Grade 12 and University Prep 905-470-1200

TCMPScom

An International Baccalaureate (IB) Candidate School

114 Anderson Avenue Suite 7C Markham ON L6E 1A5

Servicing all your accounting

and tax needsbull Bookkeeping Services

bull Income Tax Preparation amp Planning

bull HSTGST

bull Payroll Services

bull Manual or Computerized

Tel 905-471-7979 Email infojpaccountingtaxcomwwwjpaccountingtaxcom

By Amanda R Kelly

ublic spaces are the cornerstones of a healthy and prosperous community Historically designed to foster commerce and fuel democracy the

greatest impact of these spaces comes from diverse people and perspectives intermingling

How does this spur growth in our city In the 2012 report Placemaking and the Future of Cities the United Nations examined how public spaces ldquofacilitate social capital economic development and community revitalizationrdquo (1) Their Project for Public Spaces focuses on the impact of these spaces at a local level ndash from increasing property values and jump-starting entrepreneurialism to decreasing crime rates and boosting civic engagement

Perhaps the most familiar of all public spaces are roadways Today they are used mostly for vehicles but the UN report highlights that when streets are ldquoplanned for

people meaning they are not completely auto-centric [they] add to the social cohesion of communities by ensuring human interaction and providing safe public spaces that promote cultural expressionrdquo (7) This in turn sparks innovative thinking and community identity

So how can a streetrsquos use be diversified Street festivals are clear examples such as this summerrsquos GlobalFest and the Markham Village and Unionville Festivals as well as local markets On a daily basis though streets can still attract visitors while remaining open for traffic

Pedestrian activities can include athletic endeavours like jogging or dog walking commercial pursuits like window shopping or visiting food stands cultural explorations like viewing public art and even pop-up destination quests to bistro patios and sidewalk sales The sleek new transit stops like at Warden and Highway 7 are great

examples of multipurpose hubs facilitating access to transportation while enabling residents to mingle

Changes in the use of Markhamrsquos public spaces will become increasingly apparent as housing density rises family picnics friendly sports games school studies and work meetings will continue moving from private residences to common ground such as parks and libraries Internationally many cities have leveraged this efficiency by investing in their public spaces Manhattan is 33 percent public space (including streets) while Toronto is 11 percent Markham has a celebrated history of developing public spaces As our city expands it will be exciting for all residents to see and participate in the growth and evolution of our public spaces

The UNrsquos Project for Public Spaces is at wwwppsorg

P

The VOICE Fall 201520

7676 Woodbine Ave Unit 10 Markham ON Canada L3R 2N2

905-940-2378

Ten Reasons to Fall in Love with Windows 10

indows 10 has arrived and Microsoftrsquos newest version of the worldrsquos most popular

operating system is earning millions of smiles from critics gamers and business folk Here are some of the highlights

1 Tested by millions of usersThe Windows Insider Program gave users a chance to see and shape the operating system from its earliest stages and by the official launch of Windows 10 four million people were already using the new system This direct collaboration between Microsoft developers and the Windows community was indispensable in shaping the newest version of the operating system

2 Quick learning curveIf yoursquore one of 15 billion Windows users worldwide you already know how to use Windows 10 The start menu is back now streamlined for better usability and highly customizable to suit your taste You can pin apps and favourites to this new start menu allowing you to access the stuff you care about most via live tiles

3 State-of-the-art securityWindows 10 addresses modern security concerns with advancements that protect your identity and data from cyberthreats Windows Hello moves past traditional passwords to secure all your devices (PCs tablets phones) with biometrics

W

The VOICE Fall 201521

Device Guard vets your applications to ensure theyrsquore safe to use And Passport allows you to authenticate applications websites and networks for added security

4 Better browsingWindows 10 introduces Microsoft Edge a new web browser that integrates Cortana to provide voice control more personalized search and instant access to key actions You can write or type notes directly on webpages store them and share them easily Therersquos even a new reading mode that strips unnecessary formatting from pages for better online reading

5 Smarter snappingWindows 10 allows you to snap up to four apps in place and see all open tasks in a single view You can resize windows swiftly manage multiple monitors easily and create virtual desktops to maximize screen space or to group things by project

6 Device friendlyWindows 10 is a device-responsive operating system With Windows Continuum apps work in all modes

and on all Windows 10 devices including 2-in-1s Users can touch type or write depending on their task or preference Plus new Windows phones with Continuum can be connected to a monitor mouse and keyboard to work like PCs

7 Great apps includedA number of productivity-boosting apps come standard with Windows 10 OneNote Alarms amp Clocks Calculator Mail Calendar Camera Maps Music Photos Video Voice Recorder and Windows Store These apps use OneDrive to store and sync your info across Windows 10 devices so you can access your files and preferences from just about anywhere

8 Windows StoreYou can shop for apps games music movies and TV shows from Windows Store and all purchases are certified for security and are compatible with Windows 10 PCs phones and tablets For businesses Windows Store allows IT administrators to browse the app catalogue buy apps in bulk and manage licences using an organization-controlled identity

9 Itrsquos freeIf yoursquore running Windows 7 or 81 on a device yoursquore probably eligible to upgrade that device to Windows 10 for free The Enterprise editions are excluded unless you have Software Assurance You will have one year to receive your free upgrade to Windows 10

10 Xbox on Windows 10All work and no play makes for a dull user so if yoursquore inclined to game after hours yoursquoll be overjoyed to hear that Xbox on Windows 10 brings the Xbox Live gaming network to Windows 10 PCs and tablets The integrated Xbox app allows you to play games with friends on your PC streamed directly from your Xbox One console to your Windows 10 tablet or PC

To find out more about Windows 10 check out the following links

Windows 10 FAQ wwwmicrosoftcomen-cawindowswindows-10-faq

Windows 10 free upgrade offer wwwmicrosoftcomen-cawindowswindows-10-upgrade

Sue Borden is the SMB Customer Marketing Lead at Microsoft Canada

416-510-0015 Marlin Travel Don Mills 217-170 The Donway West

Don Mills ON M3C 2G3

Specializing in Adventure Travel amp Unique Destinations

Adventure

Travel

Unique Destinations

Beyond Destinationsreg

wwwmarlintravelcaDon-Mills-Donway

Marlin Travel Don Mills has over 50 years of adventure travel experience Between our experienced Travel Professionals we have visited over 60 countries and 7 continents Whether its Manchu Picchu Antarctica or The Rock of Gibraltar our Travel Professionals will help plan your prefect adventure

ADDED BONUS Bring in a copy of this ad and receive 25 Bonus AIR MILESreg reward miles by simply visiting our branch

Receive 25 reward miles on presentation of this ad No purchase is required Oer is valid for the recipient only and is not transferable Oer must be redeemed by Marlin Travel Don Mills by June 1 2015 Limit one (1) oer per collector Some conditions apply Ask your Marlin Travel Don Mills travel profesional for complete details Base reward mile oer is 1$35 on vacation packages cruise fares and other flights Not applicable on scheduled airline or rail tickets hotel and car reservations paid locally service fees non-commissionable items foreign exchange and insurance Other conditions may apply regTrademarks of AIR MILES International Trading BV Used under license by LoyaltyOne Inc and Transat Distribution Canada Inc Marlin Travel is a division of Transat Distribution Canada Inc ON Reg 50015084 Head Oce 191 The West Mall Suite 700 Etobicoke ON M9C 5K8

HOW DO I SAVE $184000IN TAXES WHEN I SELL MY BUSINESS

THE LIFETIME CAPITAL GAINS EXEMPTIONYou may have heard of the exemption but when an offer to purchase your business is made are you properly structured to be eligible for the exemption The partners of Kreston GTA can help We are an experienced firm of Chartered Professional Accountants that advise businesses throughout their life cycle Whether you need to structure your business for sale or just need help setting up your business we are there to provide strategic support

Contact Spence Walker to set up a consultation

krestongtacom | 9054745593 | 8953 Woodbine Avenue Markham OntarioA member of Kreston International | A global network of independent accounting firms

The VOICE Fall 201522

R

neW UniOnVille HOMe SOCieTY2014 Business Excellence Accessibility Award WinnerBy Jillian Masters

their mission statement the New Unionville Home Society (UHS) emphasizes that long-

term care is not just about providing a needed service to the community but to each individual UHS strives to promote wellness and independence and ultimately improve quality of life for every client It is about aging well and living better

Living better means having access to quality facilities and compassionate care but also ensuring that innovative developments in healthcare technology are accessible to all UHSrsquos President and Chief Executive Officer Debra Cooper Burger believes that ldquoto meet the needs of an aging population we are compelled to look for

transformational changes in service options and service deliveryrdquo As such UHS does not simply promote accessibility but poises itself at the forefront It aims to be a model practice in long-term care a commitment evident in its ongoing partnership with Markham-based startup Engage Biomechanics

UHS consulted on testing protocols for a new Engage product which allows wireless real-time monitoring of mobility-impaired residents in order to improve internal turn management processes and considerably reduce the risk of pressure ulcer development UHS is one of two facilities in Ontario participating in the applied research and testing program on this device exemplifying how UHS is involved in research to improve healthy aging in residential facilities

UHS has been providing services to seniors for forty-five years and Cooper Burger believes that engagement with emerging technologies is essential ldquoInnovation is key to successrdquo she says simply ldquoWe are promoting a culture of continuous quality improvement through creative partnerships such as Engage Biomechanics York University

and MARS Innovation to name a fewrdquo Cooper Burger emphasizes UHSrsquos ongoing commitment to embracing new opportunities and advancing learning and accessibility It is this commitment that allows UHS to achieve its ultimate goal ldquoIt will help us enhance the experience of agingrdquo she tells me ldquoone person at a timerdquo

In

(From left) Mayor Frank Scarpitti Debra Cooper Burger President and Chief Executive Officer Unionville Home Society Michael Bakewell Chief Operations Officer Unionville Home Society

The VOICE Fall 201523

WOMENrsquoS NETWORKING LUNCHEON

Sponsored by

WEDNESDAY OCTOBER 28 2015 11 AM - 2 PMAngus Glen Golf Club 10080 Kennedy Rd (north of Major Mackenzie)

BOUTIQUE VENDORS NETWORKING GIVEAWAYS

RESERVE YOUR SEATS TODAYMARKHAM BOARD OF TRADE MEMBERS $50 + HST

NON-MEMBERS $65 + HSTCORPORATE TABLES AVAILABLE

PRE-REGISTRATION MARKHAMBOARDCOM or 905-474-0730 x 3025

SPECIAL GUEST SPEAKERMARY E CAWFIELDDIRECTOR CLIENT CAREDEERFIELDS CLINIC

ldquoITrsquoS TIME TO PUT A BLOWTORCH TO OLD BELIEF SYSTEMS THAT NO LONGER SERVE USrdquo

FOLLOW US MBTWNET

Smart Strategies for Creating a Charitable Legacy

anadians believe strongly in giving back to communities causes and organizations that are important to them For many Canadians philanthropy has become an increasingly important part of overall financial planning Whatrsquos more

Canadians are looking for ways to ldquodo good while doing wellrdquo when investing their money

When it comes to charitable giving you have a number of options that can help you achieve your philanthropic goals while at the same time provide you with some tax relief

Donating securities The federal government has introduced several tax incentives in recent years to encourage charitable giving For example if you donate publicly listed securities directly to qualified charities rather than first selling stocks and then donating the proceeds you will not be charged capital gains tax This means that you not only receive a tax break but you also receive a donation receipt equal to the fair market value of the donated security

Charitable foundations Another tax-effective charitable giving strategy is setting up your own charitable foundation A private foundation gives you a high level of control and flexibility with respect to charitable giving and you can make donations to your own foundation and still receive a donation tax receipt like any other donation However to maintain its charitable status your foundation must meet its annual disbursement quota which means that 35 of the average value of the foundationrsquos assets that are not used directly in charitable activities or administration must be spent on charitable activities or on gifts to qualified donees A private foundation also involves certain costs and administrative requirements

An alternative to setting up a private foundation is making tax-deductible donations to a public foundation Public foundations are similar to private foundations in many respects but they involve less cost and administration Although you would not have outright control you could still recommend to the public foundationrsquos directors which charities receive grants And similar to private foundations in-kind donations of publicly listed securities to a public foundation are eligible for the zero capital gains inclusion rate

Gifting life insuranceDepending on your age and needs there are other creative charitable giving strategies Gifting your life insurance can reduce taxes and significantly increase your charitable contribution after death to your favourite charity

This article is supplied by Sunil Heda CPA an Investment amp Wealth Advisor with RBC Dominion Securities Inc (MemberndashCanadian Investor Protection Fund) This article is for information purposes only Please consult with a professional advisor before taking any action based on information in this article Sunil Heda can be reached by phone at 416-571-0369 or by email at sunilhedarbccom

C

MBT SaluteS Small BuSineSS

The VOICE Fall 201524

11 Allstate Parkway Suite 206Markham Ontario L3R 9T8

Tel 9054158800 Fax 9054158875Tol Free 18884158802

Healthy pets make happy homes Open 7 days a week

Dr P Brar and Dr B Yogi

5970 - 16th Avenue - Unit 104

Markham ON L3P 7R1

Tel 9055547210 bull Fax 9055547214

www16aveanimalhospitalcom

Mon-Fri 800am ndash 600pm Sat-Sun 1000am ndash 500pm

9056420054canmarkcommunicationscom

MBT SaluteS Small BuSineSS

The VOICE Fall 201525

Member-Canadian Investor Protection Fund

Sunil Heda cpa Investment Advisor RBC Dominion Securities

416-571-0369 | sunilhedarbccom | wwwrbcdscomsunilheda

Hugo Pacific Commercial Centre 3601 Hwy 7 E Hsbc Tower 10th Floor

suite 1005 Markham L3r 0M3

905-305-7800

MARKHAM SHOWCASEPRESENTED BY ENTERTAINMENT MARKHAM

VENDOR SPACE IS LIMITEDRESERVE TODAY

905-474-0730 ext 3019

ENTERTAINMENT

MARKHAM20152015

FOR MORE INFORMATION VISIT MARKHAMBOARDCOM

FREE ADMISSIONTUESDAY OCTOBER 20

5 - 7 PMYORK DOWNS GOLF amp COUNTRY CLUB

4134 -16TH AVE

FEATURING VENDORS NETWORKING GIVEAWAYS

PSYCHOLOGYPHYSIOTHERAPY

SPEECH THERAPYOCCUPATIONAL THERAPY

BEHAVIOUR CONSULTATIONDIETITIAN SERVICES

MUSIC THERAPMUSIC THERAPYSOCIAL WORK

www1to1therapycom9057871900

The VOICE Fall 201526

9204865 Canada Inc OA Scott Executive Services

Ameoba Sionwwwameobasioncom

Apricot amp Herbs Catering Incwwwapricotandherbscom

Aroma Expresso Bar Markville Mallwwwaromaca

Boundless Productions ltdwwwboundless productionsca

Bulls-Eye Specialty Ads Incwwwbullseyeuniformcom

Caffe demetre franchising Corporation

CHES Visual design Incwwwchesvisualcom wwwtorontonotecom

Chooi law llPwwwchooi-lawcom

CTBC Bank Corp (CANAdA)wwwctbcbankca

drake Internationalwwwcadrakeintlcom

Elite Office Staff Incwwweliteofficestaffcom

Georgersquos Coffee Cowwwgeorgescoffeeca

GlP worldwide Expedition Travel and Tourswwwglpworldwidecom

Happy life wealth Management Incwwwhappylifewealthca

HSBC Bank Canadawwwhsbcca

ITN food Corporationwwwitnfoodcorpcom

Jd development Groupwwwjddevelopmentca

layoff Protection Planwwwlayoffinsuranceca

Mobilicity Monster Mobile

napkin marketingwwwnapkinmarketingcom

New Start Computer Trainingwwwnewstarttrainingca

Nu Innovations Inc

Peter Ashman Conditioningwwwashman conditioningcom

Power of Success Incwwwpowerofsuccessca

Residence Inn by Marriott Markhamwwwmarriottcomyyzmh

Richardson GMPrgmpdigitalagentca webFrankOrtenciohome

Robert Half Canadawwwroberthalfca

Ronen Systems ltdwwwronensystemscom

SecuTrans Incwwwsecutransca

SEQ Securitywwwseqsecuritycom

Synergie Hunt Internationalwwwhuntca

The Mill Bar and Grillwwwthemillbarandgrillca

Unionville Appliance ltdwwwunionvilleappliancecom

Unionville Gelato Cowwwunionvillegelatocom

weboptywwwweboptycom

ZINGOVATIONwwwzingovationcom

wElCOME TO OUR NEwEST MEMBERSSEE THE ENTIRE lIST AT MARKHAMBOARdCOM

CorporateTitle sponsor

Breakfast networking series

Premier

THANK YOU TO OUR GENEROUS SPONSORS

Womenrsquos networking Title sponsor

Page 17: Fall Issue BENDING REALITY - Markham VOICE · A Virtual Care Community pg 10 2015 Fall Issue MARKHAM S EXCLUSIVE BUSINESS MAGAZINE BENDING REALITY DHAN BALACHAND S HEADSET CAN TAKE

The VOICE Fall 201517

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

Dealer Principal

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

67 Automall Blvd (Millard amp Hwy 48)905-888-7777 bull stouvillehyundaicom

20 Automall Blvd (Millard amp Hwy 48)905-888-6680 bull stouvillechryslercom

2012 Best Large Business PRESIDENTrsquoS AWARD

OF MERIT2013

2010 bull 2011 bull 2012

What are some of the biggest challenges you face growing and managing your business Following a busy summer we talked to Jenny Vargas of Vargas Family Roofing amp Exteriors Inc and she had this honest experience to share

ldquoWe are struggling with finding and retaining employees with the work ethic vision

and passion needed to succeed in this business We want to be a great place to work while providing excellent quality workmanship

We pay our employees a high wage and treat them honestly and fairlyrdquo

And who canrsquot relate to this challenge Vargas Roofing is facing the same basic challenge that employers face daily ndash namely to attract develop and retain the right people to support business success Jennyrsquos comment drills down to the core of the issue What kind of culture are you creating in your organization You can put values and principles into a mission statement and hang it on the office wall but how do you get people to honour and follow those values in the course of your daily business

Certainly treating people honestly and fairly is a good start This develops trust between you and your people but to set yourself apart from other employers you need to do more According to The Carrot Principle a recent Gallup poll found that nearly two-thirds of employees received no praise or recognition in the workplace in the past year (Gostick and Elton 53)

People are yearning for recognition Itrsquos meaningful to be a part of something where your talents commitment and hard work are recognized fairly and consistently And recognition is one of the easiest and most important ways to retain talent with the added benefit of accelerating performance But in order to be effective recognition needs to be specific meaningful and fair

A simple pat on the back is meaningless and easy to write off as favouritism until directly tied to a specific accomplishment or result Of course withholding recognition or being inconsistent alienates your all-stars and reinforces the mediocre behaviour of average and poor performers In a healthy culture you have lots of successes to celebrate So how do you recognize your staff ldquofairlyrdquo to give meaning to the work they do

Simple Sit down with your team and identify the top one two or three behaviours or results that drive your business success and agree to recognize achievements associated with them Then track measure and recognize the attainment of success

Recognition doesnrsquot need to be complicated It can range from a simple coffee card to a grand prize a night out to an employee-of-the-month award You can highlight one rock star or you can make it a friendly first- second- and third-place prize competition to recognize various levels of achievement for a set of goals Make it a game Make it fun Make it meaningful

Effectively recognizing your employees will not only help you keep good people it will help you develop them to support your business success Your employees will thank you And so will your customers

Expert Advice for Your Business

Keeping Good People

By Chris Collucci Empowerment Leaders

The VOICE Fall 201518

For over 60 years Allstate has provided home and auto insurance to Canadians Wersquore committed to serving the Markham community ndash home of our head office and where many of our employees reside

Terms and conditions apply Trademark owned by Allstate Insurance Company used under licence by Allstate Insurance Company of Canada copy2015 Allstate Insurance Company of Canada

Markham East Agency72 Copper Creek Drive Unit 109905-209-8278

Markham Markville Agency 4997 Highway 7 East Unit 9 905-947-9209

Contact your local Allstate agency for a quote

Markham Board of Trade members ndash take advantage of preferred group rates through the Good Hands Group Insurancereg program

Keeping Markham Residents in Good Handsreg

By Katherine Cummings

once worked for a company that was active on an entire range of popular social media accounts While I applauded their audacity and excitement to make

their mark in the digital sphere this impacted their strategy negatively and ultimately made for a bad return

We were so busy trying to do it all that we were spread too thin As a result our showing on each platform was lacklustre and did not reflect our efforts

Companies may feel the need to cover all the bases which is fine if theyrsquore looking to build a mogul and have the same presence as Google For many brands this is not the right solution Instead it is best to zero in on a couple platforms and herersquos why

1 It strengthens your communityA strong community and increased ROI are the two ultimate goals of social media

If your community manager is able to focus on a select number of platforms they will create better content and ultimately be present more frequently Heightened response times and a 247 presence will create a feeling of reciprocated loyalty The more you can gain a communityrsquos trust the greater the likelihood of lifelong customers and brand advocates

2 It highlights your strengthsCertain products just work better on certain platforms Chances are if yoursquove mastered ways to market your product or service in a traditional way your expertise will be highlighted if you choose the right platform This is why Starbucks excels on Instagram ndash its products are designed to have just the right photographic composition to please its fan base Ultimately this leads to better community engagement and loyalty

3 It gets the message out to the right customer baseThe different platforms have their own strengths and weaknesses They appeal to different age groups genders areas of the world mindsets and behaviours Each platform has its own unique audience and you will find it is well worth the exploration

In a world where entrepreneurialism is growing rapidly it is easy to recommend that one jump into the deep end with digital Yet you will find that narrowing your social media platforms will prove your worth faster and greater than you would ever expect

We will explore the top four platforms in editions to come to help you plan the best strategy for an increased return

I

Donrsquot Do it All Expand Your Reach by Limiting Your Channels

The VOICE Fall 201519

BUilDinG COMMOn GROUnD Public Spaces for Growth

Discover What Makes Town Centre Montessori Private Schools Unique

Pre-School to Grade 1 905-474-3434Grade 2 to Grade 12 and University Prep 905-470-1200

TCMPScom

An International Baccalaureate (IB) Candidate School

114 Anderson Avenue Suite 7C Markham ON L6E 1A5

Servicing all your accounting

and tax needsbull Bookkeeping Services

bull Income Tax Preparation amp Planning

bull HSTGST

bull Payroll Services

bull Manual or Computerized

Tel 905-471-7979 Email infojpaccountingtaxcomwwwjpaccountingtaxcom

By Amanda R Kelly

ublic spaces are the cornerstones of a healthy and prosperous community Historically designed to foster commerce and fuel democracy the

greatest impact of these spaces comes from diverse people and perspectives intermingling

How does this spur growth in our city In the 2012 report Placemaking and the Future of Cities the United Nations examined how public spaces ldquofacilitate social capital economic development and community revitalizationrdquo (1) Their Project for Public Spaces focuses on the impact of these spaces at a local level ndash from increasing property values and jump-starting entrepreneurialism to decreasing crime rates and boosting civic engagement

Perhaps the most familiar of all public spaces are roadways Today they are used mostly for vehicles but the UN report highlights that when streets are ldquoplanned for

people meaning they are not completely auto-centric [they] add to the social cohesion of communities by ensuring human interaction and providing safe public spaces that promote cultural expressionrdquo (7) This in turn sparks innovative thinking and community identity

So how can a streetrsquos use be diversified Street festivals are clear examples such as this summerrsquos GlobalFest and the Markham Village and Unionville Festivals as well as local markets On a daily basis though streets can still attract visitors while remaining open for traffic

Pedestrian activities can include athletic endeavours like jogging or dog walking commercial pursuits like window shopping or visiting food stands cultural explorations like viewing public art and even pop-up destination quests to bistro patios and sidewalk sales The sleek new transit stops like at Warden and Highway 7 are great

examples of multipurpose hubs facilitating access to transportation while enabling residents to mingle

Changes in the use of Markhamrsquos public spaces will become increasingly apparent as housing density rises family picnics friendly sports games school studies and work meetings will continue moving from private residences to common ground such as parks and libraries Internationally many cities have leveraged this efficiency by investing in their public spaces Manhattan is 33 percent public space (including streets) while Toronto is 11 percent Markham has a celebrated history of developing public spaces As our city expands it will be exciting for all residents to see and participate in the growth and evolution of our public spaces

The UNrsquos Project for Public Spaces is at wwwppsorg

P

The VOICE Fall 201520

7676 Woodbine Ave Unit 10 Markham ON Canada L3R 2N2

905-940-2378

Ten Reasons to Fall in Love with Windows 10

indows 10 has arrived and Microsoftrsquos newest version of the worldrsquos most popular

operating system is earning millions of smiles from critics gamers and business folk Here are some of the highlights

1 Tested by millions of usersThe Windows Insider Program gave users a chance to see and shape the operating system from its earliest stages and by the official launch of Windows 10 four million people were already using the new system This direct collaboration between Microsoft developers and the Windows community was indispensable in shaping the newest version of the operating system

2 Quick learning curveIf yoursquore one of 15 billion Windows users worldwide you already know how to use Windows 10 The start menu is back now streamlined for better usability and highly customizable to suit your taste You can pin apps and favourites to this new start menu allowing you to access the stuff you care about most via live tiles

3 State-of-the-art securityWindows 10 addresses modern security concerns with advancements that protect your identity and data from cyberthreats Windows Hello moves past traditional passwords to secure all your devices (PCs tablets phones) with biometrics

W

The VOICE Fall 201521

Device Guard vets your applications to ensure theyrsquore safe to use And Passport allows you to authenticate applications websites and networks for added security

4 Better browsingWindows 10 introduces Microsoft Edge a new web browser that integrates Cortana to provide voice control more personalized search and instant access to key actions You can write or type notes directly on webpages store them and share them easily Therersquos even a new reading mode that strips unnecessary formatting from pages for better online reading

5 Smarter snappingWindows 10 allows you to snap up to four apps in place and see all open tasks in a single view You can resize windows swiftly manage multiple monitors easily and create virtual desktops to maximize screen space or to group things by project

6 Device friendlyWindows 10 is a device-responsive operating system With Windows Continuum apps work in all modes

and on all Windows 10 devices including 2-in-1s Users can touch type or write depending on their task or preference Plus new Windows phones with Continuum can be connected to a monitor mouse and keyboard to work like PCs

7 Great apps includedA number of productivity-boosting apps come standard with Windows 10 OneNote Alarms amp Clocks Calculator Mail Calendar Camera Maps Music Photos Video Voice Recorder and Windows Store These apps use OneDrive to store and sync your info across Windows 10 devices so you can access your files and preferences from just about anywhere

8 Windows StoreYou can shop for apps games music movies and TV shows from Windows Store and all purchases are certified for security and are compatible with Windows 10 PCs phones and tablets For businesses Windows Store allows IT administrators to browse the app catalogue buy apps in bulk and manage licences using an organization-controlled identity

9 Itrsquos freeIf yoursquore running Windows 7 or 81 on a device yoursquore probably eligible to upgrade that device to Windows 10 for free The Enterprise editions are excluded unless you have Software Assurance You will have one year to receive your free upgrade to Windows 10

10 Xbox on Windows 10All work and no play makes for a dull user so if yoursquore inclined to game after hours yoursquoll be overjoyed to hear that Xbox on Windows 10 brings the Xbox Live gaming network to Windows 10 PCs and tablets The integrated Xbox app allows you to play games with friends on your PC streamed directly from your Xbox One console to your Windows 10 tablet or PC

To find out more about Windows 10 check out the following links

Windows 10 FAQ wwwmicrosoftcomen-cawindowswindows-10-faq

Windows 10 free upgrade offer wwwmicrosoftcomen-cawindowswindows-10-upgrade

Sue Borden is the SMB Customer Marketing Lead at Microsoft Canada

416-510-0015 Marlin Travel Don Mills 217-170 The Donway West

Don Mills ON M3C 2G3

Specializing in Adventure Travel amp Unique Destinations

Adventure

Travel

Unique Destinations

Beyond Destinationsreg

wwwmarlintravelcaDon-Mills-Donway

Marlin Travel Don Mills has over 50 years of adventure travel experience Between our experienced Travel Professionals we have visited over 60 countries and 7 continents Whether its Manchu Picchu Antarctica or The Rock of Gibraltar our Travel Professionals will help plan your prefect adventure

ADDED BONUS Bring in a copy of this ad and receive 25 Bonus AIR MILESreg reward miles by simply visiting our branch

Receive 25 reward miles on presentation of this ad No purchase is required Oer is valid for the recipient only and is not transferable Oer must be redeemed by Marlin Travel Don Mills by June 1 2015 Limit one (1) oer per collector Some conditions apply Ask your Marlin Travel Don Mills travel profesional for complete details Base reward mile oer is 1$35 on vacation packages cruise fares and other flights Not applicable on scheduled airline or rail tickets hotel and car reservations paid locally service fees non-commissionable items foreign exchange and insurance Other conditions may apply regTrademarks of AIR MILES International Trading BV Used under license by LoyaltyOne Inc and Transat Distribution Canada Inc Marlin Travel is a division of Transat Distribution Canada Inc ON Reg 50015084 Head Oce 191 The West Mall Suite 700 Etobicoke ON M9C 5K8

HOW DO I SAVE $184000IN TAXES WHEN I SELL MY BUSINESS

THE LIFETIME CAPITAL GAINS EXEMPTIONYou may have heard of the exemption but when an offer to purchase your business is made are you properly structured to be eligible for the exemption The partners of Kreston GTA can help We are an experienced firm of Chartered Professional Accountants that advise businesses throughout their life cycle Whether you need to structure your business for sale or just need help setting up your business we are there to provide strategic support

Contact Spence Walker to set up a consultation

krestongtacom | 9054745593 | 8953 Woodbine Avenue Markham OntarioA member of Kreston International | A global network of independent accounting firms

The VOICE Fall 201522

R

neW UniOnVille HOMe SOCieTY2014 Business Excellence Accessibility Award WinnerBy Jillian Masters

their mission statement the New Unionville Home Society (UHS) emphasizes that long-

term care is not just about providing a needed service to the community but to each individual UHS strives to promote wellness and independence and ultimately improve quality of life for every client It is about aging well and living better

Living better means having access to quality facilities and compassionate care but also ensuring that innovative developments in healthcare technology are accessible to all UHSrsquos President and Chief Executive Officer Debra Cooper Burger believes that ldquoto meet the needs of an aging population we are compelled to look for

transformational changes in service options and service deliveryrdquo As such UHS does not simply promote accessibility but poises itself at the forefront It aims to be a model practice in long-term care a commitment evident in its ongoing partnership with Markham-based startup Engage Biomechanics

UHS consulted on testing protocols for a new Engage product which allows wireless real-time monitoring of mobility-impaired residents in order to improve internal turn management processes and considerably reduce the risk of pressure ulcer development UHS is one of two facilities in Ontario participating in the applied research and testing program on this device exemplifying how UHS is involved in research to improve healthy aging in residential facilities

UHS has been providing services to seniors for forty-five years and Cooper Burger believes that engagement with emerging technologies is essential ldquoInnovation is key to successrdquo she says simply ldquoWe are promoting a culture of continuous quality improvement through creative partnerships such as Engage Biomechanics York University

and MARS Innovation to name a fewrdquo Cooper Burger emphasizes UHSrsquos ongoing commitment to embracing new opportunities and advancing learning and accessibility It is this commitment that allows UHS to achieve its ultimate goal ldquoIt will help us enhance the experience of agingrdquo she tells me ldquoone person at a timerdquo

In

(From left) Mayor Frank Scarpitti Debra Cooper Burger President and Chief Executive Officer Unionville Home Society Michael Bakewell Chief Operations Officer Unionville Home Society

The VOICE Fall 201523

WOMENrsquoS NETWORKING LUNCHEON

Sponsored by

WEDNESDAY OCTOBER 28 2015 11 AM - 2 PMAngus Glen Golf Club 10080 Kennedy Rd (north of Major Mackenzie)

BOUTIQUE VENDORS NETWORKING GIVEAWAYS

RESERVE YOUR SEATS TODAYMARKHAM BOARD OF TRADE MEMBERS $50 + HST

NON-MEMBERS $65 + HSTCORPORATE TABLES AVAILABLE

PRE-REGISTRATION MARKHAMBOARDCOM or 905-474-0730 x 3025

SPECIAL GUEST SPEAKERMARY E CAWFIELDDIRECTOR CLIENT CAREDEERFIELDS CLINIC

ldquoITrsquoS TIME TO PUT A BLOWTORCH TO OLD BELIEF SYSTEMS THAT NO LONGER SERVE USrdquo

FOLLOW US MBTWNET

Smart Strategies for Creating a Charitable Legacy

anadians believe strongly in giving back to communities causes and organizations that are important to them For many Canadians philanthropy has become an increasingly important part of overall financial planning Whatrsquos more

Canadians are looking for ways to ldquodo good while doing wellrdquo when investing their money

When it comes to charitable giving you have a number of options that can help you achieve your philanthropic goals while at the same time provide you with some tax relief

Donating securities The federal government has introduced several tax incentives in recent years to encourage charitable giving For example if you donate publicly listed securities directly to qualified charities rather than first selling stocks and then donating the proceeds you will not be charged capital gains tax This means that you not only receive a tax break but you also receive a donation receipt equal to the fair market value of the donated security

Charitable foundations Another tax-effective charitable giving strategy is setting up your own charitable foundation A private foundation gives you a high level of control and flexibility with respect to charitable giving and you can make donations to your own foundation and still receive a donation tax receipt like any other donation However to maintain its charitable status your foundation must meet its annual disbursement quota which means that 35 of the average value of the foundationrsquos assets that are not used directly in charitable activities or administration must be spent on charitable activities or on gifts to qualified donees A private foundation also involves certain costs and administrative requirements

An alternative to setting up a private foundation is making tax-deductible donations to a public foundation Public foundations are similar to private foundations in many respects but they involve less cost and administration Although you would not have outright control you could still recommend to the public foundationrsquos directors which charities receive grants And similar to private foundations in-kind donations of publicly listed securities to a public foundation are eligible for the zero capital gains inclusion rate

Gifting life insuranceDepending on your age and needs there are other creative charitable giving strategies Gifting your life insurance can reduce taxes and significantly increase your charitable contribution after death to your favourite charity

This article is supplied by Sunil Heda CPA an Investment amp Wealth Advisor with RBC Dominion Securities Inc (MemberndashCanadian Investor Protection Fund) This article is for information purposes only Please consult with a professional advisor before taking any action based on information in this article Sunil Heda can be reached by phone at 416-571-0369 or by email at sunilhedarbccom

C

MBT SaluteS Small BuSineSS

The VOICE Fall 201524

11 Allstate Parkway Suite 206Markham Ontario L3R 9T8

Tel 9054158800 Fax 9054158875Tol Free 18884158802

Healthy pets make happy homes Open 7 days a week

Dr P Brar and Dr B Yogi

5970 - 16th Avenue - Unit 104

Markham ON L3P 7R1

Tel 9055547210 bull Fax 9055547214

www16aveanimalhospitalcom

Mon-Fri 800am ndash 600pm Sat-Sun 1000am ndash 500pm

9056420054canmarkcommunicationscom

MBT SaluteS Small BuSineSS

The VOICE Fall 201525

Member-Canadian Investor Protection Fund

Sunil Heda cpa Investment Advisor RBC Dominion Securities

416-571-0369 | sunilhedarbccom | wwwrbcdscomsunilheda

Hugo Pacific Commercial Centre 3601 Hwy 7 E Hsbc Tower 10th Floor

suite 1005 Markham L3r 0M3

905-305-7800

MARKHAM SHOWCASEPRESENTED BY ENTERTAINMENT MARKHAM

VENDOR SPACE IS LIMITEDRESERVE TODAY

905-474-0730 ext 3019

ENTERTAINMENT

MARKHAM20152015

FOR MORE INFORMATION VISIT MARKHAMBOARDCOM

FREE ADMISSIONTUESDAY OCTOBER 20

5 - 7 PMYORK DOWNS GOLF amp COUNTRY CLUB

4134 -16TH AVE

FEATURING VENDORS NETWORKING GIVEAWAYS

PSYCHOLOGYPHYSIOTHERAPY

SPEECH THERAPYOCCUPATIONAL THERAPY

BEHAVIOUR CONSULTATIONDIETITIAN SERVICES

MUSIC THERAPMUSIC THERAPYSOCIAL WORK

www1to1therapycom9057871900

The VOICE Fall 201526

9204865 Canada Inc OA Scott Executive Services

Ameoba Sionwwwameobasioncom

Apricot amp Herbs Catering Incwwwapricotandherbscom

Aroma Expresso Bar Markville Mallwwwaromaca

Boundless Productions ltdwwwboundless productionsca

Bulls-Eye Specialty Ads Incwwwbullseyeuniformcom

Caffe demetre franchising Corporation

CHES Visual design Incwwwchesvisualcom wwwtorontonotecom

Chooi law llPwwwchooi-lawcom

CTBC Bank Corp (CANAdA)wwwctbcbankca

drake Internationalwwwcadrakeintlcom

Elite Office Staff Incwwweliteofficestaffcom

Georgersquos Coffee Cowwwgeorgescoffeeca

GlP worldwide Expedition Travel and Tourswwwglpworldwidecom

Happy life wealth Management Incwwwhappylifewealthca

HSBC Bank Canadawwwhsbcca

ITN food Corporationwwwitnfoodcorpcom

Jd development Groupwwwjddevelopmentca

layoff Protection Planwwwlayoffinsuranceca

Mobilicity Monster Mobile

napkin marketingwwwnapkinmarketingcom

New Start Computer Trainingwwwnewstarttrainingca

Nu Innovations Inc

Peter Ashman Conditioningwwwashman conditioningcom

Power of Success Incwwwpowerofsuccessca

Residence Inn by Marriott Markhamwwwmarriottcomyyzmh

Richardson GMPrgmpdigitalagentca webFrankOrtenciohome

Robert Half Canadawwwroberthalfca

Ronen Systems ltdwwwronensystemscom

SecuTrans Incwwwsecutransca

SEQ Securitywwwseqsecuritycom

Synergie Hunt Internationalwwwhuntca

The Mill Bar and Grillwwwthemillbarandgrillca

Unionville Appliance ltdwwwunionvilleappliancecom

Unionville Gelato Cowwwunionvillegelatocom

weboptywwwweboptycom

ZINGOVATIONwwwzingovationcom

wElCOME TO OUR NEwEST MEMBERSSEE THE ENTIRE lIST AT MARKHAMBOARdCOM

CorporateTitle sponsor

Breakfast networking series

Premier

THANK YOU TO OUR GENEROUS SPONSORS

Womenrsquos networking Title sponsor

Page 18: Fall Issue BENDING REALITY - Markham VOICE · A Virtual Care Community pg 10 2015 Fall Issue MARKHAM S EXCLUSIVE BUSINESS MAGAZINE BENDING REALITY DHAN BALACHAND S HEADSET CAN TAKE

The VOICE Fall 201518

For over 60 years Allstate has provided home and auto insurance to Canadians Wersquore committed to serving the Markham community ndash home of our head office and where many of our employees reside

Terms and conditions apply Trademark owned by Allstate Insurance Company used under licence by Allstate Insurance Company of Canada copy2015 Allstate Insurance Company of Canada

Markham East Agency72 Copper Creek Drive Unit 109905-209-8278

Markham Markville Agency 4997 Highway 7 East Unit 9 905-947-9209

Contact your local Allstate agency for a quote

Markham Board of Trade members ndash take advantage of preferred group rates through the Good Hands Group Insurancereg program

Keeping Markham Residents in Good Handsreg

By Katherine Cummings

once worked for a company that was active on an entire range of popular social media accounts While I applauded their audacity and excitement to make

their mark in the digital sphere this impacted their strategy negatively and ultimately made for a bad return

We were so busy trying to do it all that we were spread too thin As a result our showing on each platform was lacklustre and did not reflect our efforts

Companies may feel the need to cover all the bases which is fine if theyrsquore looking to build a mogul and have the same presence as Google For many brands this is not the right solution Instead it is best to zero in on a couple platforms and herersquos why

1 It strengthens your communityA strong community and increased ROI are the two ultimate goals of social media

If your community manager is able to focus on a select number of platforms they will create better content and ultimately be present more frequently Heightened response times and a 247 presence will create a feeling of reciprocated loyalty The more you can gain a communityrsquos trust the greater the likelihood of lifelong customers and brand advocates

2 It highlights your strengthsCertain products just work better on certain platforms Chances are if yoursquove mastered ways to market your product or service in a traditional way your expertise will be highlighted if you choose the right platform This is why Starbucks excels on Instagram ndash its products are designed to have just the right photographic composition to please its fan base Ultimately this leads to better community engagement and loyalty

3 It gets the message out to the right customer baseThe different platforms have their own strengths and weaknesses They appeal to different age groups genders areas of the world mindsets and behaviours Each platform has its own unique audience and you will find it is well worth the exploration

In a world where entrepreneurialism is growing rapidly it is easy to recommend that one jump into the deep end with digital Yet you will find that narrowing your social media platforms will prove your worth faster and greater than you would ever expect

We will explore the top four platforms in editions to come to help you plan the best strategy for an increased return

I

Donrsquot Do it All Expand Your Reach by Limiting Your Channels

The VOICE Fall 201519

BUilDinG COMMOn GROUnD Public Spaces for Growth

Discover What Makes Town Centre Montessori Private Schools Unique

Pre-School to Grade 1 905-474-3434Grade 2 to Grade 12 and University Prep 905-470-1200

TCMPScom

An International Baccalaureate (IB) Candidate School

114 Anderson Avenue Suite 7C Markham ON L6E 1A5

Servicing all your accounting

and tax needsbull Bookkeeping Services

bull Income Tax Preparation amp Planning

bull HSTGST

bull Payroll Services

bull Manual or Computerized

Tel 905-471-7979 Email infojpaccountingtaxcomwwwjpaccountingtaxcom

By Amanda R Kelly

ublic spaces are the cornerstones of a healthy and prosperous community Historically designed to foster commerce and fuel democracy the

greatest impact of these spaces comes from diverse people and perspectives intermingling

How does this spur growth in our city In the 2012 report Placemaking and the Future of Cities the United Nations examined how public spaces ldquofacilitate social capital economic development and community revitalizationrdquo (1) Their Project for Public Spaces focuses on the impact of these spaces at a local level ndash from increasing property values and jump-starting entrepreneurialism to decreasing crime rates and boosting civic engagement

Perhaps the most familiar of all public spaces are roadways Today they are used mostly for vehicles but the UN report highlights that when streets are ldquoplanned for

people meaning they are not completely auto-centric [they] add to the social cohesion of communities by ensuring human interaction and providing safe public spaces that promote cultural expressionrdquo (7) This in turn sparks innovative thinking and community identity

So how can a streetrsquos use be diversified Street festivals are clear examples such as this summerrsquos GlobalFest and the Markham Village and Unionville Festivals as well as local markets On a daily basis though streets can still attract visitors while remaining open for traffic

Pedestrian activities can include athletic endeavours like jogging or dog walking commercial pursuits like window shopping or visiting food stands cultural explorations like viewing public art and even pop-up destination quests to bistro patios and sidewalk sales The sleek new transit stops like at Warden and Highway 7 are great

examples of multipurpose hubs facilitating access to transportation while enabling residents to mingle

Changes in the use of Markhamrsquos public spaces will become increasingly apparent as housing density rises family picnics friendly sports games school studies and work meetings will continue moving from private residences to common ground such as parks and libraries Internationally many cities have leveraged this efficiency by investing in their public spaces Manhattan is 33 percent public space (including streets) while Toronto is 11 percent Markham has a celebrated history of developing public spaces As our city expands it will be exciting for all residents to see and participate in the growth and evolution of our public spaces

The UNrsquos Project for Public Spaces is at wwwppsorg

P

The VOICE Fall 201520

7676 Woodbine Ave Unit 10 Markham ON Canada L3R 2N2

905-940-2378

Ten Reasons to Fall in Love with Windows 10

indows 10 has arrived and Microsoftrsquos newest version of the worldrsquos most popular

operating system is earning millions of smiles from critics gamers and business folk Here are some of the highlights

1 Tested by millions of usersThe Windows Insider Program gave users a chance to see and shape the operating system from its earliest stages and by the official launch of Windows 10 four million people were already using the new system This direct collaboration between Microsoft developers and the Windows community was indispensable in shaping the newest version of the operating system

2 Quick learning curveIf yoursquore one of 15 billion Windows users worldwide you already know how to use Windows 10 The start menu is back now streamlined for better usability and highly customizable to suit your taste You can pin apps and favourites to this new start menu allowing you to access the stuff you care about most via live tiles

3 State-of-the-art securityWindows 10 addresses modern security concerns with advancements that protect your identity and data from cyberthreats Windows Hello moves past traditional passwords to secure all your devices (PCs tablets phones) with biometrics

W

The VOICE Fall 201521

Device Guard vets your applications to ensure theyrsquore safe to use And Passport allows you to authenticate applications websites and networks for added security

4 Better browsingWindows 10 introduces Microsoft Edge a new web browser that integrates Cortana to provide voice control more personalized search and instant access to key actions You can write or type notes directly on webpages store them and share them easily Therersquos even a new reading mode that strips unnecessary formatting from pages for better online reading

5 Smarter snappingWindows 10 allows you to snap up to four apps in place and see all open tasks in a single view You can resize windows swiftly manage multiple monitors easily and create virtual desktops to maximize screen space or to group things by project

6 Device friendlyWindows 10 is a device-responsive operating system With Windows Continuum apps work in all modes

and on all Windows 10 devices including 2-in-1s Users can touch type or write depending on their task or preference Plus new Windows phones with Continuum can be connected to a monitor mouse and keyboard to work like PCs

7 Great apps includedA number of productivity-boosting apps come standard with Windows 10 OneNote Alarms amp Clocks Calculator Mail Calendar Camera Maps Music Photos Video Voice Recorder and Windows Store These apps use OneDrive to store and sync your info across Windows 10 devices so you can access your files and preferences from just about anywhere

8 Windows StoreYou can shop for apps games music movies and TV shows from Windows Store and all purchases are certified for security and are compatible with Windows 10 PCs phones and tablets For businesses Windows Store allows IT administrators to browse the app catalogue buy apps in bulk and manage licences using an organization-controlled identity

9 Itrsquos freeIf yoursquore running Windows 7 or 81 on a device yoursquore probably eligible to upgrade that device to Windows 10 for free The Enterprise editions are excluded unless you have Software Assurance You will have one year to receive your free upgrade to Windows 10

10 Xbox on Windows 10All work and no play makes for a dull user so if yoursquore inclined to game after hours yoursquoll be overjoyed to hear that Xbox on Windows 10 brings the Xbox Live gaming network to Windows 10 PCs and tablets The integrated Xbox app allows you to play games with friends on your PC streamed directly from your Xbox One console to your Windows 10 tablet or PC

To find out more about Windows 10 check out the following links

Windows 10 FAQ wwwmicrosoftcomen-cawindowswindows-10-faq

Windows 10 free upgrade offer wwwmicrosoftcomen-cawindowswindows-10-upgrade

Sue Borden is the SMB Customer Marketing Lead at Microsoft Canada

416-510-0015 Marlin Travel Don Mills 217-170 The Donway West

Don Mills ON M3C 2G3

Specializing in Adventure Travel amp Unique Destinations

Adventure

Travel

Unique Destinations

Beyond Destinationsreg

wwwmarlintravelcaDon-Mills-Donway

Marlin Travel Don Mills has over 50 years of adventure travel experience Between our experienced Travel Professionals we have visited over 60 countries and 7 continents Whether its Manchu Picchu Antarctica or The Rock of Gibraltar our Travel Professionals will help plan your prefect adventure

ADDED BONUS Bring in a copy of this ad and receive 25 Bonus AIR MILESreg reward miles by simply visiting our branch

Receive 25 reward miles on presentation of this ad No purchase is required Oer is valid for the recipient only and is not transferable Oer must be redeemed by Marlin Travel Don Mills by June 1 2015 Limit one (1) oer per collector Some conditions apply Ask your Marlin Travel Don Mills travel profesional for complete details Base reward mile oer is 1$35 on vacation packages cruise fares and other flights Not applicable on scheduled airline or rail tickets hotel and car reservations paid locally service fees non-commissionable items foreign exchange and insurance Other conditions may apply regTrademarks of AIR MILES International Trading BV Used under license by LoyaltyOne Inc and Transat Distribution Canada Inc Marlin Travel is a division of Transat Distribution Canada Inc ON Reg 50015084 Head Oce 191 The West Mall Suite 700 Etobicoke ON M9C 5K8

HOW DO I SAVE $184000IN TAXES WHEN I SELL MY BUSINESS

THE LIFETIME CAPITAL GAINS EXEMPTIONYou may have heard of the exemption but when an offer to purchase your business is made are you properly structured to be eligible for the exemption The partners of Kreston GTA can help We are an experienced firm of Chartered Professional Accountants that advise businesses throughout their life cycle Whether you need to structure your business for sale or just need help setting up your business we are there to provide strategic support

Contact Spence Walker to set up a consultation

krestongtacom | 9054745593 | 8953 Woodbine Avenue Markham OntarioA member of Kreston International | A global network of independent accounting firms

The VOICE Fall 201522

R

neW UniOnVille HOMe SOCieTY2014 Business Excellence Accessibility Award WinnerBy Jillian Masters

their mission statement the New Unionville Home Society (UHS) emphasizes that long-

term care is not just about providing a needed service to the community but to each individual UHS strives to promote wellness and independence and ultimately improve quality of life for every client It is about aging well and living better

Living better means having access to quality facilities and compassionate care but also ensuring that innovative developments in healthcare technology are accessible to all UHSrsquos President and Chief Executive Officer Debra Cooper Burger believes that ldquoto meet the needs of an aging population we are compelled to look for

transformational changes in service options and service deliveryrdquo As such UHS does not simply promote accessibility but poises itself at the forefront It aims to be a model practice in long-term care a commitment evident in its ongoing partnership with Markham-based startup Engage Biomechanics

UHS consulted on testing protocols for a new Engage product which allows wireless real-time monitoring of mobility-impaired residents in order to improve internal turn management processes and considerably reduce the risk of pressure ulcer development UHS is one of two facilities in Ontario participating in the applied research and testing program on this device exemplifying how UHS is involved in research to improve healthy aging in residential facilities

UHS has been providing services to seniors for forty-five years and Cooper Burger believes that engagement with emerging technologies is essential ldquoInnovation is key to successrdquo she says simply ldquoWe are promoting a culture of continuous quality improvement through creative partnerships such as Engage Biomechanics York University

and MARS Innovation to name a fewrdquo Cooper Burger emphasizes UHSrsquos ongoing commitment to embracing new opportunities and advancing learning and accessibility It is this commitment that allows UHS to achieve its ultimate goal ldquoIt will help us enhance the experience of agingrdquo she tells me ldquoone person at a timerdquo

In

(From left) Mayor Frank Scarpitti Debra Cooper Burger President and Chief Executive Officer Unionville Home Society Michael Bakewell Chief Operations Officer Unionville Home Society

The VOICE Fall 201523

WOMENrsquoS NETWORKING LUNCHEON

Sponsored by

WEDNESDAY OCTOBER 28 2015 11 AM - 2 PMAngus Glen Golf Club 10080 Kennedy Rd (north of Major Mackenzie)

BOUTIQUE VENDORS NETWORKING GIVEAWAYS

RESERVE YOUR SEATS TODAYMARKHAM BOARD OF TRADE MEMBERS $50 + HST

NON-MEMBERS $65 + HSTCORPORATE TABLES AVAILABLE

PRE-REGISTRATION MARKHAMBOARDCOM or 905-474-0730 x 3025

SPECIAL GUEST SPEAKERMARY E CAWFIELDDIRECTOR CLIENT CAREDEERFIELDS CLINIC

ldquoITrsquoS TIME TO PUT A BLOWTORCH TO OLD BELIEF SYSTEMS THAT NO LONGER SERVE USrdquo

FOLLOW US MBTWNET

Smart Strategies for Creating a Charitable Legacy

anadians believe strongly in giving back to communities causes and organizations that are important to them For many Canadians philanthropy has become an increasingly important part of overall financial planning Whatrsquos more

Canadians are looking for ways to ldquodo good while doing wellrdquo when investing their money

When it comes to charitable giving you have a number of options that can help you achieve your philanthropic goals while at the same time provide you with some tax relief

Donating securities The federal government has introduced several tax incentives in recent years to encourage charitable giving For example if you donate publicly listed securities directly to qualified charities rather than first selling stocks and then donating the proceeds you will not be charged capital gains tax This means that you not only receive a tax break but you also receive a donation receipt equal to the fair market value of the donated security

Charitable foundations Another tax-effective charitable giving strategy is setting up your own charitable foundation A private foundation gives you a high level of control and flexibility with respect to charitable giving and you can make donations to your own foundation and still receive a donation tax receipt like any other donation However to maintain its charitable status your foundation must meet its annual disbursement quota which means that 35 of the average value of the foundationrsquos assets that are not used directly in charitable activities or administration must be spent on charitable activities or on gifts to qualified donees A private foundation also involves certain costs and administrative requirements

An alternative to setting up a private foundation is making tax-deductible donations to a public foundation Public foundations are similar to private foundations in many respects but they involve less cost and administration Although you would not have outright control you could still recommend to the public foundationrsquos directors which charities receive grants And similar to private foundations in-kind donations of publicly listed securities to a public foundation are eligible for the zero capital gains inclusion rate

Gifting life insuranceDepending on your age and needs there are other creative charitable giving strategies Gifting your life insurance can reduce taxes and significantly increase your charitable contribution after death to your favourite charity

This article is supplied by Sunil Heda CPA an Investment amp Wealth Advisor with RBC Dominion Securities Inc (MemberndashCanadian Investor Protection Fund) This article is for information purposes only Please consult with a professional advisor before taking any action based on information in this article Sunil Heda can be reached by phone at 416-571-0369 or by email at sunilhedarbccom

C

MBT SaluteS Small BuSineSS

The VOICE Fall 201524

11 Allstate Parkway Suite 206Markham Ontario L3R 9T8

Tel 9054158800 Fax 9054158875Tol Free 18884158802

Healthy pets make happy homes Open 7 days a week

Dr P Brar and Dr B Yogi

5970 - 16th Avenue - Unit 104

Markham ON L3P 7R1

Tel 9055547210 bull Fax 9055547214

www16aveanimalhospitalcom

Mon-Fri 800am ndash 600pm Sat-Sun 1000am ndash 500pm

9056420054canmarkcommunicationscom

MBT SaluteS Small BuSineSS

The VOICE Fall 201525

Member-Canadian Investor Protection Fund

Sunil Heda cpa Investment Advisor RBC Dominion Securities

416-571-0369 | sunilhedarbccom | wwwrbcdscomsunilheda

Hugo Pacific Commercial Centre 3601 Hwy 7 E Hsbc Tower 10th Floor

suite 1005 Markham L3r 0M3

905-305-7800

MARKHAM SHOWCASEPRESENTED BY ENTERTAINMENT MARKHAM

VENDOR SPACE IS LIMITEDRESERVE TODAY

905-474-0730 ext 3019

ENTERTAINMENT

MARKHAM20152015

FOR MORE INFORMATION VISIT MARKHAMBOARDCOM

FREE ADMISSIONTUESDAY OCTOBER 20

5 - 7 PMYORK DOWNS GOLF amp COUNTRY CLUB

4134 -16TH AVE

FEATURING VENDORS NETWORKING GIVEAWAYS

PSYCHOLOGYPHYSIOTHERAPY

SPEECH THERAPYOCCUPATIONAL THERAPY

BEHAVIOUR CONSULTATIONDIETITIAN SERVICES

MUSIC THERAPMUSIC THERAPYSOCIAL WORK

www1to1therapycom9057871900

The VOICE Fall 201526

9204865 Canada Inc OA Scott Executive Services

Ameoba Sionwwwameobasioncom

Apricot amp Herbs Catering Incwwwapricotandherbscom

Aroma Expresso Bar Markville Mallwwwaromaca

Boundless Productions ltdwwwboundless productionsca

Bulls-Eye Specialty Ads Incwwwbullseyeuniformcom

Caffe demetre franchising Corporation

CHES Visual design Incwwwchesvisualcom wwwtorontonotecom

Chooi law llPwwwchooi-lawcom

CTBC Bank Corp (CANAdA)wwwctbcbankca

drake Internationalwwwcadrakeintlcom

Elite Office Staff Incwwweliteofficestaffcom

Georgersquos Coffee Cowwwgeorgescoffeeca

GlP worldwide Expedition Travel and Tourswwwglpworldwidecom

Happy life wealth Management Incwwwhappylifewealthca

HSBC Bank Canadawwwhsbcca

ITN food Corporationwwwitnfoodcorpcom

Jd development Groupwwwjddevelopmentca

layoff Protection Planwwwlayoffinsuranceca

Mobilicity Monster Mobile

napkin marketingwwwnapkinmarketingcom

New Start Computer Trainingwwwnewstarttrainingca

Nu Innovations Inc

Peter Ashman Conditioningwwwashman conditioningcom

Power of Success Incwwwpowerofsuccessca

Residence Inn by Marriott Markhamwwwmarriottcomyyzmh

Richardson GMPrgmpdigitalagentca webFrankOrtenciohome

Robert Half Canadawwwroberthalfca

Ronen Systems ltdwwwronensystemscom

SecuTrans Incwwwsecutransca

SEQ Securitywwwseqsecuritycom

Synergie Hunt Internationalwwwhuntca

The Mill Bar and Grillwwwthemillbarandgrillca

Unionville Appliance ltdwwwunionvilleappliancecom

Unionville Gelato Cowwwunionvillegelatocom

weboptywwwweboptycom

ZINGOVATIONwwwzingovationcom

wElCOME TO OUR NEwEST MEMBERSSEE THE ENTIRE lIST AT MARKHAMBOARdCOM

CorporateTitle sponsor

Breakfast networking series

Premier

THANK YOU TO OUR GENEROUS SPONSORS

Womenrsquos networking Title sponsor

Page 19: Fall Issue BENDING REALITY - Markham VOICE · A Virtual Care Community pg 10 2015 Fall Issue MARKHAM S EXCLUSIVE BUSINESS MAGAZINE BENDING REALITY DHAN BALACHAND S HEADSET CAN TAKE

The VOICE Fall 201519

BUilDinG COMMOn GROUnD Public Spaces for Growth

Discover What Makes Town Centre Montessori Private Schools Unique

Pre-School to Grade 1 905-474-3434Grade 2 to Grade 12 and University Prep 905-470-1200

TCMPScom

An International Baccalaureate (IB) Candidate School

114 Anderson Avenue Suite 7C Markham ON L6E 1A5

Servicing all your accounting

and tax needsbull Bookkeeping Services

bull Income Tax Preparation amp Planning

bull HSTGST

bull Payroll Services

bull Manual or Computerized

Tel 905-471-7979 Email infojpaccountingtaxcomwwwjpaccountingtaxcom

By Amanda R Kelly

ublic spaces are the cornerstones of a healthy and prosperous community Historically designed to foster commerce and fuel democracy the

greatest impact of these spaces comes from diverse people and perspectives intermingling

How does this spur growth in our city In the 2012 report Placemaking and the Future of Cities the United Nations examined how public spaces ldquofacilitate social capital economic development and community revitalizationrdquo (1) Their Project for Public Spaces focuses on the impact of these spaces at a local level ndash from increasing property values and jump-starting entrepreneurialism to decreasing crime rates and boosting civic engagement

Perhaps the most familiar of all public spaces are roadways Today they are used mostly for vehicles but the UN report highlights that when streets are ldquoplanned for

people meaning they are not completely auto-centric [they] add to the social cohesion of communities by ensuring human interaction and providing safe public spaces that promote cultural expressionrdquo (7) This in turn sparks innovative thinking and community identity

So how can a streetrsquos use be diversified Street festivals are clear examples such as this summerrsquos GlobalFest and the Markham Village and Unionville Festivals as well as local markets On a daily basis though streets can still attract visitors while remaining open for traffic

Pedestrian activities can include athletic endeavours like jogging or dog walking commercial pursuits like window shopping or visiting food stands cultural explorations like viewing public art and even pop-up destination quests to bistro patios and sidewalk sales The sleek new transit stops like at Warden and Highway 7 are great

examples of multipurpose hubs facilitating access to transportation while enabling residents to mingle

Changes in the use of Markhamrsquos public spaces will become increasingly apparent as housing density rises family picnics friendly sports games school studies and work meetings will continue moving from private residences to common ground such as parks and libraries Internationally many cities have leveraged this efficiency by investing in their public spaces Manhattan is 33 percent public space (including streets) while Toronto is 11 percent Markham has a celebrated history of developing public spaces As our city expands it will be exciting for all residents to see and participate in the growth and evolution of our public spaces

The UNrsquos Project for Public Spaces is at wwwppsorg

P

The VOICE Fall 201520

7676 Woodbine Ave Unit 10 Markham ON Canada L3R 2N2

905-940-2378

Ten Reasons to Fall in Love with Windows 10

indows 10 has arrived and Microsoftrsquos newest version of the worldrsquos most popular

operating system is earning millions of smiles from critics gamers and business folk Here are some of the highlights

1 Tested by millions of usersThe Windows Insider Program gave users a chance to see and shape the operating system from its earliest stages and by the official launch of Windows 10 four million people were already using the new system This direct collaboration between Microsoft developers and the Windows community was indispensable in shaping the newest version of the operating system

2 Quick learning curveIf yoursquore one of 15 billion Windows users worldwide you already know how to use Windows 10 The start menu is back now streamlined for better usability and highly customizable to suit your taste You can pin apps and favourites to this new start menu allowing you to access the stuff you care about most via live tiles

3 State-of-the-art securityWindows 10 addresses modern security concerns with advancements that protect your identity and data from cyberthreats Windows Hello moves past traditional passwords to secure all your devices (PCs tablets phones) with biometrics

W

The VOICE Fall 201521

Device Guard vets your applications to ensure theyrsquore safe to use And Passport allows you to authenticate applications websites and networks for added security

4 Better browsingWindows 10 introduces Microsoft Edge a new web browser that integrates Cortana to provide voice control more personalized search and instant access to key actions You can write or type notes directly on webpages store them and share them easily Therersquos even a new reading mode that strips unnecessary formatting from pages for better online reading

5 Smarter snappingWindows 10 allows you to snap up to four apps in place and see all open tasks in a single view You can resize windows swiftly manage multiple monitors easily and create virtual desktops to maximize screen space or to group things by project

6 Device friendlyWindows 10 is a device-responsive operating system With Windows Continuum apps work in all modes

and on all Windows 10 devices including 2-in-1s Users can touch type or write depending on their task or preference Plus new Windows phones with Continuum can be connected to a monitor mouse and keyboard to work like PCs

7 Great apps includedA number of productivity-boosting apps come standard with Windows 10 OneNote Alarms amp Clocks Calculator Mail Calendar Camera Maps Music Photos Video Voice Recorder and Windows Store These apps use OneDrive to store and sync your info across Windows 10 devices so you can access your files and preferences from just about anywhere

8 Windows StoreYou can shop for apps games music movies and TV shows from Windows Store and all purchases are certified for security and are compatible with Windows 10 PCs phones and tablets For businesses Windows Store allows IT administrators to browse the app catalogue buy apps in bulk and manage licences using an organization-controlled identity

9 Itrsquos freeIf yoursquore running Windows 7 or 81 on a device yoursquore probably eligible to upgrade that device to Windows 10 for free The Enterprise editions are excluded unless you have Software Assurance You will have one year to receive your free upgrade to Windows 10

10 Xbox on Windows 10All work and no play makes for a dull user so if yoursquore inclined to game after hours yoursquoll be overjoyed to hear that Xbox on Windows 10 brings the Xbox Live gaming network to Windows 10 PCs and tablets The integrated Xbox app allows you to play games with friends on your PC streamed directly from your Xbox One console to your Windows 10 tablet or PC

To find out more about Windows 10 check out the following links

Windows 10 FAQ wwwmicrosoftcomen-cawindowswindows-10-faq

Windows 10 free upgrade offer wwwmicrosoftcomen-cawindowswindows-10-upgrade

Sue Borden is the SMB Customer Marketing Lead at Microsoft Canada

416-510-0015 Marlin Travel Don Mills 217-170 The Donway West

Don Mills ON M3C 2G3

Specializing in Adventure Travel amp Unique Destinations

Adventure

Travel

Unique Destinations

Beyond Destinationsreg

wwwmarlintravelcaDon-Mills-Donway

Marlin Travel Don Mills has over 50 years of adventure travel experience Between our experienced Travel Professionals we have visited over 60 countries and 7 continents Whether its Manchu Picchu Antarctica or The Rock of Gibraltar our Travel Professionals will help plan your prefect adventure

ADDED BONUS Bring in a copy of this ad and receive 25 Bonus AIR MILESreg reward miles by simply visiting our branch

Receive 25 reward miles on presentation of this ad No purchase is required Oer is valid for the recipient only and is not transferable Oer must be redeemed by Marlin Travel Don Mills by June 1 2015 Limit one (1) oer per collector Some conditions apply Ask your Marlin Travel Don Mills travel profesional for complete details Base reward mile oer is 1$35 on vacation packages cruise fares and other flights Not applicable on scheduled airline or rail tickets hotel and car reservations paid locally service fees non-commissionable items foreign exchange and insurance Other conditions may apply regTrademarks of AIR MILES International Trading BV Used under license by LoyaltyOne Inc and Transat Distribution Canada Inc Marlin Travel is a division of Transat Distribution Canada Inc ON Reg 50015084 Head Oce 191 The West Mall Suite 700 Etobicoke ON M9C 5K8

HOW DO I SAVE $184000IN TAXES WHEN I SELL MY BUSINESS

THE LIFETIME CAPITAL GAINS EXEMPTIONYou may have heard of the exemption but when an offer to purchase your business is made are you properly structured to be eligible for the exemption The partners of Kreston GTA can help We are an experienced firm of Chartered Professional Accountants that advise businesses throughout their life cycle Whether you need to structure your business for sale or just need help setting up your business we are there to provide strategic support

Contact Spence Walker to set up a consultation

krestongtacom | 9054745593 | 8953 Woodbine Avenue Markham OntarioA member of Kreston International | A global network of independent accounting firms

The VOICE Fall 201522

R

neW UniOnVille HOMe SOCieTY2014 Business Excellence Accessibility Award WinnerBy Jillian Masters

their mission statement the New Unionville Home Society (UHS) emphasizes that long-

term care is not just about providing a needed service to the community but to each individual UHS strives to promote wellness and independence and ultimately improve quality of life for every client It is about aging well and living better

Living better means having access to quality facilities and compassionate care but also ensuring that innovative developments in healthcare technology are accessible to all UHSrsquos President and Chief Executive Officer Debra Cooper Burger believes that ldquoto meet the needs of an aging population we are compelled to look for

transformational changes in service options and service deliveryrdquo As such UHS does not simply promote accessibility but poises itself at the forefront It aims to be a model practice in long-term care a commitment evident in its ongoing partnership with Markham-based startup Engage Biomechanics

UHS consulted on testing protocols for a new Engage product which allows wireless real-time monitoring of mobility-impaired residents in order to improve internal turn management processes and considerably reduce the risk of pressure ulcer development UHS is one of two facilities in Ontario participating in the applied research and testing program on this device exemplifying how UHS is involved in research to improve healthy aging in residential facilities

UHS has been providing services to seniors for forty-five years and Cooper Burger believes that engagement with emerging technologies is essential ldquoInnovation is key to successrdquo she says simply ldquoWe are promoting a culture of continuous quality improvement through creative partnerships such as Engage Biomechanics York University

and MARS Innovation to name a fewrdquo Cooper Burger emphasizes UHSrsquos ongoing commitment to embracing new opportunities and advancing learning and accessibility It is this commitment that allows UHS to achieve its ultimate goal ldquoIt will help us enhance the experience of agingrdquo she tells me ldquoone person at a timerdquo

In

(From left) Mayor Frank Scarpitti Debra Cooper Burger President and Chief Executive Officer Unionville Home Society Michael Bakewell Chief Operations Officer Unionville Home Society

The VOICE Fall 201523

WOMENrsquoS NETWORKING LUNCHEON

Sponsored by

WEDNESDAY OCTOBER 28 2015 11 AM - 2 PMAngus Glen Golf Club 10080 Kennedy Rd (north of Major Mackenzie)

BOUTIQUE VENDORS NETWORKING GIVEAWAYS

RESERVE YOUR SEATS TODAYMARKHAM BOARD OF TRADE MEMBERS $50 + HST

NON-MEMBERS $65 + HSTCORPORATE TABLES AVAILABLE

PRE-REGISTRATION MARKHAMBOARDCOM or 905-474-0730 x 3025

SPECIAL GUEST SPEAKERMARY E CAWFIELDDIRECTOR CLIENT CAREDEERFIELDS CLINIC

ldquoITrsquoS TIME TO PUT A BLOWTORCH TO OLD BELIEF SYSTEMS THAT NO LONGER SERVE USrdquo

FOLLOW US MBTWNET

Smart Strategies for Creating a Charitable Legacy

anadians believe strongly in giving back to communities causes and organizations that are important to them For many Canadians philanthropy has become an increasingly important part of overall financial planning Whatrsquos more

Canadians are looking for ways to ldquodo good while doing wellrdquo when investing their money

When it comes to charitable giving you have a number of options that can help you achieve your philanthropic goals while at the same time provide you with some tax relief

Donating securities The federal government has introduced several tax incentives in recent years to encourage charitable giving For example if you donate publicly listed securities directly to qualified charities rather than first selling stocks and then donating the proceeds you will not be charged capital gains tax This means that you not only receive a tax break but you also receive a donation receipt equal to the fair market value of the donated security

Charitable foundations Another tax-effective charitable giving strategy is setting up your own charitable foundation A private foundation gives you a high level of control and flexibility with respect to charitable giving and you can make donations to your own foundation and still receive a donation tax receipt like any other donation However to maintain its charitable status your foundation must meet its annual disbursement quota which means that 35 of the average value of the foundationrsquos assets that are not used directly in charitable activities or administration must be spent on charitable activities or on gifts to qualified donees A private foundation also involves certain costs and administrative requirements

An alternative to setting up a private foundation is making tax-deductible donations to a public foundation Public foundations are similar to private foundations in many respects but they involve less cost and administration Although you would not have outright control you could still recommend to the public foundationrsquos directors which charities receive grants And similar to private foundations in-kind donations of publicly listed securities to a public foundation are eligible for the zero capital gains inclusion rate

Gifting life insuranceDepending on your age and needs there are other creative charitable giving strategies Gifting your life insurance can reduce taxes and significantly increase your charitable contribution after death to your favourite charity

This article is supplied by Sunil Heda CPA an Investment amp Wealth Advisor with RBC Dominion Securities Inc (MemberndashCanadian Investor Protection Fund) This article is for information purposes only Please consult with a professional advisor before taking any action based on information in this article Sunil Heda can be reached by phone at 416-571-0369 or by email at sunilhedarbccom

C

MBT SaluteS Small BuSineSS

The VOICE Fall 201524

11 Allstate Parkway Suite 206Markham Ontario L3R 9T8

Tel 9054158800 Fax 9054158875Tol Free 18884158802

Healthy pets make happy homes Open 7 days a week

Dr P Brar and Dr B Yogi

5970 - 16th Avenue - Unit 104

Markham ON L3P 7R1

Tel 9055547210 bull Fax 9055547214

www16aveanimalhospitalcom

Mon-Fri 800am ndash 600pm Sat-Sun 1000am ndash 500pm

9056420054canmarkcommunicationscom

MBT SaluteS Small BuSineSS

The VOICE Fall 201525

Member-Canadian Investor Protection Fund

Sunil Heda cpa Investment Advisor RBC Dominion Securities

416-571-0369 | sunilhedarbccom | wwwrbcdscomsunilheda

Hugo Pacific Commercial Centre 3601 Hwy 7 E Hsbc Tower 10th Floor

suite 1005 Markham L3r 0M3

905-305-7800

MARKHAM SHOWCASEPRESENTED BY ENTERTAINMENT MARKHAM

VENDOR SPACE IS LIMITEDRESERVE TODAY

905-474-0730 ext 3019

ENTERTAINMENT

MARKHAM20152015

FOR MORE INFORMATION VISIT MARKHAMBOARDCOM

FREE ADMISSIONTUESDAY OCTOBER 20

5 - 7 PMYORK DOWNS GOLF amp COUNTRY CLUB

4134 -16TH AVE

FEATURING VENDORS NETWORKING GIVEAWAYS

PSYCHOLOGYPHYSIOTHERAPY

SPEECH THERAPYOCCUPATIONAL THERAPY

BEHAVIOUR CONSULTATIONDIETITIAN SERVICES

MUSIC THERAPMUSIC THERAPYSOCIAL WORK

www1to1therapycom9057871900

The VOICE Fall 201526

9204865 Canada Inc OA Scott Executive Services

Ameoba Sionwwwameobasioncom

Apricot amp Herbs Catering Incwwwapricotandherbscom

Aroma Expresso Bar Markville Mallwwwaromaca

Boundless Productions ltdwwwboundless productionsca

Bulls-Eye Specialty Ads Incwwwbullseyeuniformcom

Caffe demetre franchising Corporation

CHES Visual design Incwwwchesvisualcom wwwtorontonotecom

Chooi law llPwwwchooi-lawcom

CTBC Bank Corp (CANAdA)wwwctbcbankca

drake Internationalwwwcadrakeintlcom

Elite Office Staff Incwwweliteofficestaffcom

Georgersquos Coffee Cowwwgeorgescoffeeca

GlP worldwide Expedition Travel and Tourswwwglpworldwidecom

Happy life wealth Management Incwwwhappylifewealthca

HSBC Bank Canadawwwhsbcca

ITN food Corporationwwwitnfoodcorpcom

Jd development Groupwwwjddevelopmentca

layoff Protection Planwwwlayoffinsuranceca

Mobilicity Monster Mobile

napkin marketingwwwnapkinmarketingcom

New Start Computer Trainingwwwnewstarttrainingca

Nu Innovations Inc

Peter Ashman Conditioningwwwashman conditioningcom

Power of Success Incwwwpowerofsuccessca

Residence Inn by Marriott Markhamwwwmarriottcomyyzmh

Richardson GMPrgmpdigitalagentca webFrankOrtenciohome

Robert Half Canadawwwroberthalfca

Ronen Systems ltdwwwronensystemscom

SecuTrans Incwwwsecutransca

SEQ Securitywwwseqsecuritycom

Synergie Hunt Internationalwwwhuntca

The Mill Bar and Grillwwwthemillbarandgrillca

Unionville Appliance ltdwwwunionvilleappliancecom

Unionville Gelato Cowwwunionvillegelatocom

weboptywwwweboptycom

ZINGOVATIONwwwzingovationcom

wElCOME TO OUR NEwEST MEMBERSSEE THE ENTIRE lIST AT MARKHAMBOARdCOM

CorporateTitle sponsor

Breakfast networking series

Premier

THANK YOU TO OUR GENEROUS SPONSORS

Womenrsquos networking Title sponsor

Page 20: Fall Issue BENDING REALITY - Markham VOICE · A Virtual Care Community pg 10 2015 Fall Issue MARKHAM S EXCLUSIVE BUSINESS MAGAZINE BENDING REALITY DHAN BALACHAND S HEADSET CAN TAKE

The VOICE Fall 201520

7676 Woodbine Ave Unit 10 Markham ON Canada L3R 2N2

905-940-2378

Ten Reasons to Fall in Love with Windows 10

indows 10 has arrived and Microsoftrsquos newest version of the worldrsquos most popular

operating system is earning millions of smiles from critics gamers and business folk Here are some of the highlights

1 Tested by millions of usersThe Windows Insider Program gave users a chance to see and shape the operating system from its earliest stages and by the official launch of Windows 10 four million people were already using the new system This direct collaboration between Microsoft developers and the Windows community was indispensable in shaping the newest version of the operating system

2 Quick learning curveIf yoursquore one of 15 billion Windows users worldwide you already know how to use Windows 10 The start menu is back now streamlined for better usability and highly customizable to suit your taste You can pin apps and favourites to this new start menu allowing you to access the stuff you care about most via live tiles

3 State-of-the-art securityWindows 10 addresses modern security concerns with advancements that protect your identity and data from cyberthreats Windows Hello moves past traditional passwords to secure all your devices (PCs tablets phones) with biometrics

W

The VOICE Fall 201521

Device Guard vets your applications to ensure theyrsquore safe to use And Passport allows you to authenticate applications websites and networks for added security

4 Better browsingWindows 10 introduces Microsoft Edge a new web browser that integrates Cortana to provide voice control more personalized search and instant access to key actions You can write or type notes directly on webpages store them and share them easily Therersquos even a new reading mode that strips unnecessary formatting from pages for better online reading

5 Smarter snappingWindows 10 allows you to snap up to four apps in place and see all open tasks in a single view You can resize windows swiftly manage multiple monitors easily and create virtual desktops to maximize screen space or to group things by project

6 Device friendlyWindows 10 is a device-responsive operating system With Windows Continuum apps work in all modes

and on all Windows 10 devices including 2-in-1s Users can touch type or write depending on their task or preference Plus new Windows phones with Continuum can be connected to a monitor mouse and keyboard to work like PCs

7 Great apps includedA number of productivity-boosting apps come standard with Windows 10 OneNote Alarms amp Clocks Calculator Mail Calendar Camera Maps Music Photos Video Voice Recorder and Windows Store These apps use OneDrive to store and sync your info across Windows 10 devices so you can access your files and preferences from just about anywhere

8 Windows StoreYou can shop for apps games music movies and TV shows from Windows Store and all purchases are certified for security and are compatible with Windows 10 PCs phones and tablets For businesses Windows Store allows IT administrators to browse the app catalogue buy apps in bulk and manage licences using an organization-controlled identity

9 Itrsquos freeIf yoursquore running Windows 7 or 81 on a device yoursquore probably eligible to upgrade that device to Windows 10 for free The Enterprise editions are excluded unless you have Software Assurance You will have one year to receive your free upgrade to Windows 10

10 Xbox on Windows 10All work and no play makes for a dull user so if yoursquore inclined to game after hours yoursquoll be overjoyed to hear that Xbox on Windows 10 brings the Xbox Live gaming network to Windows 10 PCs and tablets The integrated Xbox app allows you to play games with friends on your PC streamed directly from your Xbox One console to your Windows 10 tablet or PC

To find out more about Windows 10 check out the following links

Windows 10 FAQ wwwmicrosoftcomen-cawindowswindows-10-faq

Windows 10 free upgrade offer wwwmicrosoftcomen-cawindowswindows-10-upgrade

Sue Borden is the SMB Customer Marketing Lead at Microsoft Canada

416-510-0015 Marlin Travel Don Mills 217-170 The Donway West

Don Mills ON M3C 2G3

Specializing in Adventure Travel amp Unique Destinations

Adventure

Travel

Unique Destinations

Beyond Destinationsreg

wwwmarlintravelcaDon-Mills-Donway

Marlin Travel Don Mills has over 50 years of adventure travel experience Between our experienced Travel Professionals we have visited over 60 countries and 7 continents Whether its Manchu Picchu Antarctica or The Rock of Gibraltar our Travel Professionals will help plan your prefect adventure

ADDED BONUS Bring in a copy of this ad and receive 25 Bonus AIR MILESreg reward miles by simply visiting our branch

Receive 25 reward miles on presentation of this ad No purchase is required Oer is valid for the recipient only and is not transferable Oer must be redeemed by Marlin Travel Don Mills by June 1 2015 Limit one (1) oer per collector Some conditions apply Ask your Marlin Travel Don Mills travel profesional for complete details Base reward mile oer is 1$35 on vacation packages cruise fares and other flights Not applicable on scheduled airline or rail tickets hotel and car reservations paid locally service fees non-commissionable items foreign exchange and insurance Other conditions may apply regTrademarks of AIR MILES International Trading BV Used under license by LoyaltyOne Inc and Transat Distribution Canada Inc Marlin Travel is a division of Transat Distribution Canada Inc ON Reg 50015084 Head Oce 191 The West Mall Suite 700 Etobicoke ON M9C 5K8

HOW DO I SAVE $184000IN TAXES WHEN I SELL MY BUSINESS

THE LIFETIME CAPITAL GAINS EXEMPTIONYou may have heard of the exemption but when an offer to purchase your business is made are you properly structured to be eligible for the exemption The partners of Kreston GTA can help We are an experienced firm of Chartered Professional Accountants that advise businesses throughout their life cycle Whether you need to structure your business for sale or just need help setting up your business we are there to provide strategic support

Contact Spence Walker to set up a consultation

krestongtacom | 9054745593 | 8953 Woodbine Avenue Markham OntarioA member of Kreston International | A global network of independent accounting firms

The VOICE Fall 201522

R

neW UniOnVille HOMe SOCieTY2014 Business Excellence Accessibility Award WinnerBy Jillian Masters

their mission statement the New Unionville Home Society (UHS) emphasizes that long-

term care is not just about providing a needed service to the community but to each individual UHS strives to promote wellness and independence and ultimately improve quality of life for every client It is about aging well and living better

Living better means having access to quality facilities and compassionate care but also ensuring that innovative developments in healthcare technology are accessible to all UHSrsquos President and Chief Executive Officer Debra Cooper Burger believes that ldquoto meet the needs of an aging population we are compelled to look for

transformational changes in service options and service deliveryrdquo As such UHS does not simply promote accessibility but poises itself at the forefront It aims to be a model practice in long-term care a commitment evident in its ongoing partnership with Markham-based startup Engage Biomechanics

UHS consulted on testing protocols for a new Engage product which allows wireless real-time monitoring of mobility-impaired residents in order to improve internal turn management processes and considerably reduce the risk of pressure ulcer development UHS is one of two facilities in Ontario participating in the applied research and testing program on this device exemplifying how UHS is involved in research to improve healthy aging in residential facilities

UHS has been providing services to seniors for forty-five years and Cooper Burger believes that engagement with emerging technologies is essential ldquoInnovation is key to successrdquo she says simply ldquoWe are promoting a culture of continuous quality improvement through creative partnerships such as Engage Biomechanics York University

and MARS Innovation to name a fewrdquo Cooper Burger emphasizes UHSrsquos ongoing commitment to embracing new opportunities and advancing learning and accessibility It is this commitment that allows UHS to achieve its ultimate goal ldquoIt will help us enhance the experience of agingrdquo she tells me ldquoone person at a timerdquo

In

(From left) Mayor Frank Scarpitti Debra Cooper Burger President and Chief Executive Officer Unionville Home Society Michael Bakewell Chief Operations Officer Unionville Home Society

The VOICE Fall 201523

WOMENrsquoS NETWORKING LUNCHEON

Sponsored by

WEDNESDAY OCTOBER 28 2015 11 AM - 2 PMAngus Glen Golf Club 10080 Kennedy Rd (north of Major Mackenzie)

BOUTIQUE VENDORS NETWORKING GIVEAWAYS

RESERVE YOUR SEATS TODAYMARKHAM BOARD OF TRADE MEMBERS $50 + HST

NON-MEMBERS $65 + HSTCORPORATE TABLES AVAILABLE

PRE-REGISTRATION MARKHAMBOARDCOM or 905-474-0730 x 3025

SPECIAL GUEST SPEAKERMARY E CAWFIELDDIRECTOR CLIENT CAREDEERFIELDS CLINIC

ldquoITrsquoS TIME TO PUT A BLOWTORCH TO OLD BELIEF SYSTEMS THAT NO LONGER SERVE USrdquo

FOLLOW US MBTWNET

Smart Strategies for Creating a Charitable Legacy

anadians believe strongly in giving back to communities causes and organizations that are important to them For many Canadians philanthropy has become an increasingly important part of overall financial planning Whatrsquos more

Canadians are looking for ways to ldquodo good while doing wellrdquo when investing their money

When it comes to charitable giving you have a number of options that can help you achieve your philanthropic goals while at the same time provide you with some tax relief

Donating securities The federal government has introduced several tax incentives in recent years to encourage charitable giving For example if you donate publicly listed securities directly to qualified charities rather than first selling stocks and then donating the proceeds you will not be charged capital gains tax This means that you not only receive a tax break but you also receive a donation receipt equal to the fair market value of the donated security

Charitable foundations Another tax-effective charitable giving strategy is setting up your own charitable foundation A private foundation gives you a high level of control and flexibility with respect to charitable giving and you can make donations to your own foundation and still receive a donation tax receipt like any other donation However to maintain its charitable status your foundation must meet its annual disbursement quota which means that 35 of the average value of the foundationrsquos assets that are not used directly in charitable activities or administration must be spent on charitable activities or on gifts to qualified donees A private foundation also involves certain costs and administrative requirements

An alternative to setting up a private foundation is making tax-deductible donations to a public foundation Public foundations are similar to private foundations in many respects but they involve less cost and administration Although you would not have outright control you could still recommend to the public foundationrsquos directors which charities receive grants And similar to private foundations in-kind donations of publicly listed securities to a public foundation are eligible for the zero capital gains inclusion rate

Gifting life insuranceDepending on your age and needs there are other creative charitable giving strategies Gifting your life insurance can reduce taxes and significantly increase your charitable contribution after death to your favourite charity

This article is supplied by Sunil Heda CPA an Investment amp Wealth Advisor with RBC Dominion Securities Inc (MemberndashCanadian Investor Protection Fund) This article is for information purposes only Please consult with a professional advisor before taking any action based on information in this article Sunil Heda can be reached by phone at 416-571-0369 or by email at sunilhedarbccom

C

MBT SaluteS Small BuSineSS

The VOICE Fall 201524

11 Allstate Parkway Suite 206Markham Ontario L3R 9T8

Tel 9054158800 Fax 9054158875Tol Free 18884158802

Healthy pets make happy homes Open 7 days a week

Dr P Brar and Dr B Yogi

5970 - 16th Avenue - Unit 104

Markham ON L3P 7R1

Tel 9055547210 bull Fax 9055547214

www16aveanimalhospitalcom

Mon-Fri 800am ndash 600pm Sat-Sun 1000am ndash 500pm

9056420054canmarkcommunicationscom

MBT SaluteS Small BuSineSS

The VOICE Fall 201525

Member-Canadian Investor Protection Fund

Sunil Heda cpa Investment Advisor RBC Dominion Securities

416-571-0369 | sunilhedarbccom | wwwrbcdscomsunilheda

Hugo Pacific Commercial Centre 3601 Hwy 7 E Hsbc Tower 10th Floor

suite 1005 Markham L3r 0M3

905-305-7800

MARKHAM SHOWCASEPRESENTED BY ENTERTAINMENT MARKHAM

VENDOR SPACE IS LIMITEDRESERVE TODAY

905-474-0730 ext 3019

ENTERTAINMENT

MARKHAM20152015

FOR MORE INFORMATION VISIT MARKHAMBOARDCOM

FREE ADMISSIONTUESDAY OCTOBER 20

5 - 7 PMYORK DOWNS GOLF amp COUNTRY CLUB

4134 -16TH AVE

FEATURING VENDORS NETWORKING GIVEAWAYS

PSYCHOLOGYPHYSIOTHERAPY

SPEECH THERAPYOCCUPATIONAL THERAPY

BEHAVIOUR CONSULTATIONDIETITIAN SERVICES

MUSIC THERAPMUSIC THERAPYSOCIAL WORK

www1to1therapycom9057871900

The VOICE Fall 201526

9204865 Canada Inc OA Scott Executive Services

Ameoba Sionwwwameobasioncom

Apricot amp Herbs Catering Incwwwapricotandherbscom

Aroma Expresso Bar Markville Mallwwwaromaca

Boundless Productions ltdwwwboundless productionsca

Bulls-Eye Specialty Ads Incwwwbullseyeuniformcom

Caffe demetre franchising Corporation

CHES Visual design Incwwwchesvisualcom wwwtorontonotecom

Chooi law llPwwwchooi-lawcom

CTBC Bank Corp (CANAdA)wwwctbcbankca

drake Internationalwwwcadrakeintlcom

Elite Office Staff Incwwweliteofficestaffcom

Georgersquos Coffee Cowwwgeorgescoffeeca

GlP worldwide Expedition Travel and Tourswwwglpworldwidecom

Happy life wealth Management Incwwwhappylifewealthca

HSBC Bank Canadawwwhsbcca

ITN food Corporationwwwitnfoodcorpcom

Jd development Groupwwwjddevelopmentca

layoff Protection Planwwwlayoffinsuranceca

Mobilicity Monster Mobile

napkin marketingwwwnapkinmarketingcom

New Start Computer Trainingwwwnewstarttrainingca

Nu Innovations Inc

Peter Ashman Conditioningwwwashman conditioningcom

Power of Success Incwwwpowerofsuccessca

Residence Inn by Marriott Markhamwwwmarriottcomyyzmh

Richardson GMPrgmpdigitalagentca webFrankOrtenciohome

Robert Half Canadawwwroberthalfca

Ronen Systems ltdwwwronensystemscom

SecuTrans Incwwwsecutransca

SEQ Securitywwwseqsecuritycom

Synergie Hunt Internationalwwwhuntca

The Mill Bar and Grillwwwthemillbarandgrillca

Unionville Appliance ltdwwwunionvilleappliancecom

Unionville Gelato Cowwwunionvillegelatocom

weboptywwwweboptycom

ZINGOVATIONwwwzingovationcom

wElCOME TO OUR NEwEST MEMBERSSEE THE ENTIRE lIST AT MARKHAMBOARdCOM

CorporateTitle sponsor

Breakfast networking series

Premier

THANK YOU TO OUR GENEROUS SPONSORS

Womenrsquos networking Title sponsor

Page 21: Fall Issue BENDING REALITY - Markham VOICE · A Virtual Care Community pg 10 2015 Fall Issue MARKHAM S EXCLUSIVE BUSINESS MAGAZINE BENDING REALITY DHAN BALACHAND S HEADSET CAN TAKE

The VOICE Fall 201521

Device Guard vets your applications to ensure theyrsquore safe to use And Passport allows you to authenticate applications websites and networks for added security

4 Better browsingWindows 10 introduces Microsoft Edge a new web browser that integrates Cortana to provide voice control more personalized search and instant access to key actions You can write or type notes directly on webpages store them and share them easily Therersquos even a new reading mode that strips unnecessary formatting from pages for better online reading

5 Smarter snappingWindows 10 allows you to snap up to four apps in place and see all open tasks in a single view You can resize windows swiftly manage multiple monitors easily and create virtual desktops to maximize screen space or to group things by project

6 Device friendlyWindows 10 is a device-responsive operating system With Windows Continuum apps work in all modes

and on all Windows 10 devices including 2-in-1s Users can touch type or write depending on their task or preference Plus new Windows phones with Continuum can be connected to a monitor mouse and keyboard to work like PCs

7 Great apps includedA number of productivity-boosting apps come standard with Windows 10 OneNote Alarms amp Clocks Calculator Mail Calendar Camera Maps Music Photos Video Voice Recorder and Windows Store These apps use OneDrive to store and sync your info across Windows 10 devices so you can access your files and preferences from just about anywhere

8 Windows StoreYou can shop for apps games music movies and TV shows from Windows Store and all purchases are certified for security and are compatible with Windows 10 PCs phones and tablets For businesses Windows Store allows IT administrators to browse the app catalogue buy apps in bulk and manage licences using an organization-controlled identity

9 Itrsquos freeIf yoursquore running Windows 7 or 81 on a device yoursquore probably eligible to upgrade that device to Windows 10 for free The Enterprise editions are excluded unless you have Software Assurance You will have one year to receive your free upgrade to Windows 10

10 Xbox on Windows 10All work and no play makes for a dull user so if yoursquore inclined to game after hours yoursquoll be overjoyed to hear that Xbox on Windows 10 brings the Xbox Live gaming network to Windows 10 PCs and tablets The integrated Xbox app allows you to play games with friends on your PC streamed directly from your Xbox One console to your Windows 10 tablet or PC

To find out more about Windows 10 check out the following links

Windows 10 FAQ wwwmicrosoftcomen-cawindowswindows-10-faq

Windows 10 free upgrade offer wwwmicrosoftcomen-cawindowswindows-10-upgrade

Sue Borden is the SMB Customer Marketing Lead at Microsoft Canada

416-510-0015 Marlin Travel Don Mills 217-170 The Donway West

Don Mills ON M3C 2G3

Specializing in Adventure Travel amp Unique Destinations

Adventure

Travel

Unique Destinations

Beyond Destinationsreg

wwwmarlintravelcaDon-Mills-Donway

Marlin Travel Don Mills has over 50 years of adventure travel experience Between our experienced Travel Professionals we have visited over 60 countries and 7 continents Whether its Manchu Picchu Antarctica or The Rock of Gibraltar our Travel Professionals will help plan your prefect adventure

ADDED BONUS Bring in a copy of this ad and receive 25 Bonus AIR MILESreg reward miles by simply visiting our branch

Receive 25 reward miles on presentation of this ad No purchase is required Oer is valid for the recipient only and is not transferable Oer must be redeemed by Marlin Travel Don Mills by June 1 2015 Limit one (1) oer per collector Some conditions apply Ask your Marlin Travel Don Mills travel profesional for complete details Base reward mile oer is 1$35 on vacation packages cruise fares and other flights Not applicable on scheduled airline or rail tickets hotel and car reservations paid locally service fees non-commissionable items foreign exchange and insurance Other conditions may apply regTrademarks of AIR MILES International Trading BV Used under license by LoyaltyOne Inc and Transat Distribution Canada Inc Marlin Travel is a division of Transat Distribution Canada Inc ON Reg 50015084 Head Oce 191 The West Mall Suite 700 Etobicoke ON M9C 5K8

HOW DO I SAVE $184000IN TAXES WHEN I SELL MY BUSINESS

THE LIFETIME CAPITAL GAINS EXEMPTIONYou may have heard of the exemption but when an offer to purchase your business is made are you properly structured to be eligible for the exemption The partners of Kreston GTA can help We are an experienced firm of Chartered Professional Accountants that advise businesses throughout their life cycle Whether you need to structure your business for sale or just need help setting up your business we are there to provide strategic support

Contact Spence Walker to set up a consultation

krestongtacom | 9054745593 | 8953 Woodbine Avenue Markham OntarioA member of Kreston International | A global network of independent accounting firms

The VOICE Fall 201522

R

neW UniOnVille HOMe SOCieTY2014 Business Excellence Accessibility Award WinnerBy Jillian Masters

their mission statement the New Unionville Home Society (UHS) emphasizes that long-

term care is not just about providing a needed service to the community but to each individual UHS strives to promote wellness and independence and ultimately improve quality of life for every client It is about aging well and living better

Living better means having access to quality facilities and compassionate care but also ensuring that innovative developments in healthcare technology are accessible to all UHSrsquos President and Chief Executive Officer Debra Cooper Burger believes that ldquoto meet the needs of an aging population we are compelled to look for

transformational changes in service options and service deliveryrdquo As such UHS does not simply promote accessibility but poises itself at the forefront It aims to be a model practice in long-term care a commitment evident in its ongoing partnership with Markham-based startup Engage Biomechanics

UHS consulted on testing protocols for a new Engage product which allows wireless real-time monitoring of mobility-impaired residents in order to improve internal turn management processes and considerably reduce the risk of pressure ulcer development UHS is one of two facilities in Ontario participating in the applied research and testing program on this device exemplifying how UHS is involved in research to improve healthy aging in residential facilities

UHS has been providing services to seniors for forty-five years and Cooper Burger believes that engagement with emerging technologies is essential ldquoInnovation is key to successrdquo she says simply ldquoWe are promoting a culture of continuous quality improvement through creative partnerships such as Engage Biomechanics York University

and MARS Innovation to name a fewrdquo Cooper Burger emphasizes UHSrsquos ongoing commitment to embracing new opportunities and advancing learning and accessibility It is this commitment that allows UHS to achieve its ultimate goal ldquoIt will help us enhance the experience of agingrdquo she tells me ldquoone person at a timerdquo

In

(From left) Mayor Frank Scarpitti Debra Cooper Burger President and Chief Executive Officer Unionville Home Society Michael Bakewell Chief Operations Officer Unionville Home Society

The VOICE Fall 201523

WOMENrsquoS NETWORKING LUNCHEON

Sponsored by

WEDNESDAY OCTOBER 28 2015 11 AM - 2 PMAngus Glen Golf Club 10080 Kennedy Rd (north of Major Mackenzie)

BOUTIQUE VENDORS NETWORKING GIVEAWAYS

RESERVE YOUR SEATS TODAYMARKHAM BOARD OF TRADE MEMBERS $50 + HST

NON-MEMBERS $65 + HSTCORPORATE TABLES AVAILABLE

PRE-REGISTRATION MARKHAMBOARDCOM or 905-474-0730 x 3025

SPECIAL GUEST SPEAKERMARY E CAWFIELDDIRECTOR CLIENT CAREDEERFIELDS CLINIC

ldquoITrsquoS TIME TO PUT A BLOWTORCH TO OLD BELIEF SYSTEMS THAT NO LONGER SERVE USrdquo

FOLLOW US MBTWNET

Smart Strategies for Creating a Charitable Legacy

anadians believe strongly in giving back to communities causes and organizations that are important to them For many Canadians philanthropy has become an increasingly important part of overall financial planning Whatrsquos more

Canadians are looking for ways to ldquodo good while doing wellrdquo when investing their money

When it comes to charitable giving you have a number of options that can help you achieve your philanthropic goals while at the same time provide you with some tax relief

Donating securities The federal government has introduced several tax incentives in recent years to encourage charitable giving For example if you donate publicly listed securities directly to qualified charities rather than first selling stocks and then donating the proceeds you will not be charged capital gains tax This means that you not only receive a tax break but you also receive a donation receipt equal to the fair market value of the donated security

Charitable foundations Another tax-effective charitable giving strategy is setting up your own charitable foundation A private foundation gives you a high level of control and flexibility with respect to charitable giving and you can make donations to your own foundation and still receive a donation tax receipt like any other donation However to maintain its charitable status your foundation must meet its annual disbursement quota which means that 35 of the average value of the foundationrsquos assets that are not used directly in charitable activities or administration must be spent on charitable activities or on gifts to qualified donees A private foundation also involves certain costs and administrative requirements

An alternative to setting up a private foundation is making tax-deductible donations to a public foundation Public foundations are similar to private foundations in many respects but they involve less cost and administration Although you would not have outright control you could still recommend to the public foundationrsquos directors which charities receive grants And similar to private foundations in-kind donations of publicly listed securities to a public foundation are eligible for the zero capital gains inclusion rate

Gifting life insuranceDepending on your age and needs there are other creative charitable giving strategies Gifting your life insurance can reduce taxes and significantly increase your charitable contribution after death to your favourite charity

This article is supplied by Sunil Heda CPA an Investment amp Wealth Advisor with RBC Dominion Securities Inc (MemberndashCanadian Investor Protection Fund) This article is for information purposes only Please consult with a professional advisor before taking any action based on information in this article Sunil Heda can be reached by phone at 416-571-0369 or by email at sunilhedarbccom

C

MBT SaluteS Small BuSineSS

The VOICE Fall 201524

11 Allstate Parkway Suite 206Markham Ontario L3R 9T8

Tel 9054158800 Fax 9054158875Tol Free 18884158802

Healthy pets make happy homes Open 7 days a week

Dr P Brar and Dr B Yogi

5970 - 16th Avenue - Unit 104

Markham ON L3P 7R1

Tel 9055547210 bull Fax 9055547214

www16aveanimalhospitalcom

Mon-Fri 800am ndash 600pm Sat-Sun 1000am ndash 500pm

9056420054canmarkcommunicationscom

MBT SaluteS Small BuSineSS

The VOICE Fall 201525

Member-Canadian Investor Protection Fund

Sunil Heda cpa Investment Advisor RBC Dominion Securities

416-571-0369 | sunilhedarbccom | wwwrbcdscomsunilheda

Hugo Pacific Commercial Centre 3601 Hwy 7 E Hsbc Tower 10th Floor

suite 1005 Markham L3r 0M3

905-305-7800

MARKHAM SHOWCASEPRESENTED BY ENTERTAINMENT MARKHAM

VENDOR SPACE IS LIMITEDRESERVE TODAY

905-474-0730 ext 3019

ENTERTAINMENT

MARKHAM20152015

FOR MORE INFORMATION VISIT MARKHAMBOARDCOM

FREE ADMISSIONTUESDAY OCTOBER 20

5 - 7 PMYORK DOWNS GOLF amp COUNTRY CLUB

4134 -16TH AVE

FEATURING VENDORS NETWORKING GIVEAWAYS

PSYCHOLOGYPHYSIOTHERAPY

SPEECH THERAPYOCCUPATIONAL THERAPY

BEHAVIOUR CONSULTATIONDIETITIAN SERVICES

MUSIC THERAPMUSIC THERAPYSOCIAL WORK

www1to1therapycom9057871900

The VOICE Fall 201526

9204865 Canada Inc OA Scott Executive Services

Ameoba Sionwwwameobasioncom

Apricot amp Herbs Catering Incwwwapricotandherbscom

Aroma Expresso Bar Markville Mallwwwaromaca

Boundless Productions ltdwwwboundless productionsca

Bulls-Eye Specialty Ads Incwwwbullseyeuniformcom

Caffe demetre franchising Corporation

CHES Visual design Incwwwchesvisualcom wwwtorontonotecom

Chooi law llPwwwchooi-lawcom

CTBC Bank Corp (CANAdA)wwwctbcbankca

drake Internationalwwwcadrakeintlcom

Elite Office Staff Incwwweliteofficestaffcom

Georgersquos Coffee Cowwwgeorgescoffeeca

GlP worldwide Expedition Travel and Tourswwwglpworldwidecom

Happy life wealth Management Incwwwhappylifewealthca

HSBC Bank Canadawwwhsbcca

ITN food Corporationwwwitnfoodcorpcom

Jd development Groupwwwjddevelopmentca

layoff Protection Planwwwlayoffinsuranceca

Mobilicity Monster Mobile

napkin marketingwwwnapkinmarketingcom

New Start Computer Trainingwwwnewstarttrainingca

Nu Innovations Inc

Peter Ashman Conditioningwwwashman conditioningcom

Power of Success Incwwwpowerofsuccessca

Residence Inn by Marriott Markhamwwwmarriottcomyyzmh

Richardson GMPrgmpdigitalagentca webFrankOrtenciohome

Robert Half Canadawwwroberthalfca

Ronen Systems ltdwwwronensystemscom

SecuTrans Incwwwsecutransca

SEQ Securitywwwseqsecuritycom

Synergie Hunt Internationalwwwhuntca

The Mill Bar and Grillwwwthemillbarandgrillca

Unionville Appliance ltdwwwunionvilleappliancecom

Unionville Gelato Cowwwunionvillegelatocom

weboptywwwweboptycom

ZINGOVATIONwwwzingovationcom

wElCOME TO OUR NEwEST MEMBERSSEE THE ENTIRE lIST AT MARKHAMBOARdCOM

CorporateTitle sponsor

Breakfast networking series

Premier

THANK YOU TO OUR GENEROUS SPONSORS

Womenrsquos networking Title sponsor

Page 22: Fall Issue BENDING REALITY - Markham VOICE · A Virtual Care Community pg 10 2015 Fall Issue MARKHAM S EXCLUSIVE BUSINESS MAGAZINE BENDING REALITY DHAN BALACHAND S HEADSET CAN TAKE

The VOICE Fall 201522

R

neW UniOnVille HOMe SOCieTY2014 Business Excellence Accessibility Award WinnerBy Jillian Masters

their mission statement the New Unionville Home Society (UHS) emphasizes that long-

term care is not just about providing a needed service to the community but to each individual UHS strives to promote wellness and independence and ultimately improve quality of life for every client It is about aging well and living better

Living better means having access to quality facilities and compassionate care but also ensuring that innovative developments in healthcare technology are accessible to all UHSrsquos President and Chief Executive Officer Debra Cooper Burger believes that ldquoto meet the needs of an aging population we are compelled to look for

transformational changes in service options and service deliveryrdquo As such UHS does not simply promote accessibility but poises itself at the forefront It aims to be a model practice in long-term care a commitment evident in its ongoing partnership with Markham-based startup Engage Biomechanics

UHS consulted on testing protocols for a new Engage product which allows wireless real-time monitoring of mobility-impaired residents in order to improve internal turn management processes and considerably reduce the risk of pressure ulcer development UHS is one of two facilities in Ontario participating in the applied research and testing program on this device exemplifying how UHS is involved in research to improve healthy aging in residential facilities

UHS has been providing services to seniors for forty-five years and Cooper Burger believes that engagement with emerging technologies is essential ldquoInnovation is key to successrdquo she says simply ldquoWe are promoting a culture of continuous quality improvement through creative partnerships such as Engage Biomechanics York University

and MARS Innovation to name a fewrdquo Cooper Burger emphasizes UHSrsquos ongoing commitment to embracing new opportunities and advancing learning and accessibility It is this commitment that allows UHS to achieve its ultimate goal ldquoIt will help us enhance the experience of agingrdquo she tells me ldquoone person at a timerdquo

In

(From left) Mayor Frank Scarpitti Debra Cooper Burger President and Chief Executive Officer Unionville Home Society Michael Bakewell Chief Operations Officer Unionville Home Society

The VOICE Fall 201523

WOMENrsquoS NETWORKING LUNCHEON

Sponsored by

WEDNESDAY OCTOBER 28 2015 11 AM - 2 PMAngus Glen Golf Club 10080 Kennedy Rd (north of Major Mackenzie)

BOUTIQUE VENDORS NETWORKING GIVEAWAYS

RESERVE YOUR SEATS TODAYMARKHAM BOARD OF TRADE MEMBERS $50 + HST

NON-MEMBERS $65 + HSTCORPORATE TABLES AVAILABLE

PRE-REGISTRATION MARKHAMBOARDCOM or 905-474-0730 x 3025

SPECIAL GUEST SPEAKERMARY E CAWFIELDDIRECTOR CLIENT CAREDEERFIELDS CLINIC

ldquoITrsquoS TIME TO PUT A BLOWTORCH TO OLD BELIEF SYSTEMS THAT NO LONGER SERVE USrdquo

FOLLOW US MBTWNET

Smart Strategies for Creating a Charitable Legacy

anadians believe strongly in giving back to communities causes and organizations that are important to them For many Canadians philanthropy has become an increasingly important part of overall financial planning Whatrsquos more

Canadians are looking for ways to ldquodo good while doing wellrdquo when investing their money

When it comes to charitable giving you have a number of options that can help you achieve your philanthropic goals while at the same time provide you with some tax relief

Donating securities The federal government has introduced several tax incentives in recent years to encourage charitable giving For example if you donate publicly listed securities directly to qualified charities rather than first selling stocks and then donating the proceeds you will not be charged capital gains tax This means that you not only receive a tax break but you also receive a donation receipt equal to the fair market value of the donated security

Charitable foundations Another tax-effective charitable giving strategy is setting up your own charitable foundation A private foundation gives you a high level of control and flexibility with respect to charitable giving and you can make donations to your own foundation and still receive a donation tax receipt like any other donation However to maintain its charitable status your foundation must meet its annual disbursement quota which means that 35 of the average value of the foundationrsquos assets that are not used directly in charitable activities or administration must be spent on charitable activities or on gifts to qualified donees A private foundation also involves certain costs and administrative requirements

An alternative to setting up a private foundation is making tax-deductible donations to a public foundation Public foundations are similar to private foundations in many respects but they involve less cost and administration Although you would not have outright control you could still recommend to the public foundationrsquos directors which charities receive grants And similar to private foundations in-kind donations of publicly listed securities to a public foundation are eligible for the zero capital gains inclusion rate

Gifting life insuranceDepending on your age and needs there are other creative charitable giving strategies Gifting your life insurance can reduce taxes and significantly increase your charitable contribution after death to your favourite charity

This article is supplied by Sunil Heda CPA an Investment amp Wealth Advisor with RBC Dominion Securities Inc (MemberndashCanadian Investor Protection Fund) This article is for information purposes only Please consult with a professional advisor before taking any action based on information in this article Sunil Heda can be reached by phone at 416-571-0369 or by email at sunilhedarbccom

C

MBT SaluteS Small BuSineSS

The VOICE Fall 201524

11 Allstate Parkway Suite 206Markham Ontario L3R 9T8

Tel 9054158800 Fax 9054158875Tol Free 18884158802

Healthy pets make happy homes Open 7 days a week

Dr P Brar and Dr B Yogi

5970 - 16th Avenue - Unit 104

Markham ON L3P 7R1

Tel 9055547210 bull Fax 9055547214

www16aveanimalhospitalcom

Mon-Fri 800am ndash 600pm Sat-Sun 1000am ndash 500pm

9056420054canmarkcommunicationscom

MBT SaluteS Small BuSineSS

The VOICE Fall 201525

Member-Canadian Investor Protection Fund

Sunil Heda cpa Investment Advisor RBC Dominion Securities

416-571-0369 | sunilhedarbccom | wwwrbcdscomsunilheda

Hugo Pacific Commercial Centre 3601 Hwy 7 E Hsbc Tower 10th Floor

suite 1005 Markham L3r 0M3

905-305-7800

MARKHAM SHOWCASEPRESENTED BY ENTERTAINMENT MARKHAM

VENDOR SPACE IS LIMITEDRESERVE TODAY

905-474-0730 ext 3019

ENTERTAINMENT

MARKHAM20152015

FOR MORE INFORMATION VISIT MARKHAMBOARDCOM

FREE ADMISSIONTUESDAY OCTOBER 20

5 - 7 PMYORK DOWNS GOLF amp COUNTRY CLUB

4134 -16TH AVE

FEATURING VENDORS NETWORKING GIVEAWAYS

PSYCHOLOGYPHYSIOTHERAPY

SPEECH THERAPYOCCUPATIONAL THERAPY

BEHAVIOUR CONSULTATIONDIETITIAN SERVICES

MUSIC THERAPMUSIC THERAPYSOCIAL WORK

www1to1therapycom9057871900

The VOICE Fall 201526

9204865 Canada Inc OA Scott Executive Services

Ameoba Sionwwwameobasioncom

Apricot amp Herbs Catering Incwwwapricotandherbscom

Aroma Expresso Bar Markville Mallwwwaromaca

Boundless Productions ltdwwwboundless productionsca

Bulls-Eye Specialty Ads Incwwwbullseyeuniformcom

Caffe demetre franchising Corporation

CHES Visual design Incwwwchesvisualcom wwwtorontonotecom

Chooi law llPwwwchooi-lawcom

CTBC Bank Corp (CANAdA)wwwctbcbankca

drake Internationalwwwcadrakeintlcom

Elite Office Staff Incwwweliteofficestaffcom

Georgersquos Coffee Cowwwgeorgescoffeeca

GlP worldwide Expedition Travel and Tourswwwglpworldwidecom

Happy life wealth Management Incwwwhappylifewealthca

HSBC Bank Canadawwwhsbcca

ITN food Corporationwwwitnfoodcorpcom

Jd development Groupwwwjddevelopmentca

layoff Protection Planwwwlayoffinsuranceca

Mobilicity Monster Mobile

napkin marketingwwwnapkinmarketingcom

New Start Computer Trainingwwwnewstarttrainingca

Nu Innovations Inc

Peter Ashman Conditioningwwwashman conditioningcom

Power of Success Incwwwpowerofsuccessca

Residence Inn by Marriott Markhamwwwmarriottcomyyzmh

Richardson GMPrgmpdigitalagentca webFrankOrtenciohome

Robert Half Canadawwwroberthalfca

Ronen Systems ltdwwwronensystemscom

SecuTrans Incwwwsecutransca

SEQ Securitywwwseqsecuritycom

Synergie Hunt Internationalwwwhuntca

The Mill Bar and Grillwwwthemillbarandgrillca

Unionville Appliance ltdwwwunionvilleappliancecom

Unionville Gelato Cowwwunionvillegelatocom

weboptywwwweboptycom

ZINGOVATIONwwwzingovationcom

wElCOME TO OUR NEwEST MEMBERSSEE THE ENTIRE lIST AT MARKHAMBOARdCOM

CorporateTitle sponsor

Breakfast networking series

Premier

THANK YOU TO OUR GENEROUS SPONSORS

Womenrsquos networking Title sponsor

Page 23: Fall Issue BENDING REALITY - Markham VOICE · A Virtual Care Community pg 10 2015 Fall Issue MARKHAM S EXCLUSIVE BUSINESS MAGAZINE BENDING REALITY DHAN BALACHAND S HEADSET CAN TAKE

The VOICE Fall 201523

WOMENrsquoS NETWORKING LUNCHEON

Sponsored by

WEDNESDAY OCTOBER 28 2015 11 AM - 2 PMAngus Glen Golf Club 10080 Kennedy Rd (north of Major Mackenzie)

BOUTIQUE VENDORS NETWORKING GIVEAWAYS

RESERVE YOUR SEATS TODAYMARKHAM BOARD OF TRADE MEMBERS $50 + HST

NON-MEMBERS $65 + HSTCORPORATE TABLES AVAILABLE

PRE-REGISTRATION MARKHAMBOARDCOM or 905-474-0730 x 3025

SPECIAL GUEST SPEAKERMARY E CAWFIELDDIRECTOR CLIENT CAREDEERFIELDS CLINIC

ldquoITrsquoS TIME TO PUT A BLOWTORCH TO OLD BELIEF SYSTEMS THAT NO LONGER SERVE USrdquo

FOLLOW US MBTWNET

Smart Strategies for Creating a Charitable Legacy

anadians believe strongly in giving back to communities causes and organizations that are important to them For many Canadians philanthropy has become an increasingly important part of overall financial planning Whatrsquos more

Canadians are looking for ways to ldquodo good while doing wellrdquo when investing their money

When it comes to charitable giving you have a number of options that can help you achieve your philanthropic goals while at the same time provide you with some tax relief

Donating securities The federal government has introduced several tax incentives in recent years to encourage charitable giving For example if you donate publicly listed securities directly to qualified charities rather than first selling stocks and then donating the proceeds you will not be charged capital gains tax This means that you not only receive a tax break but you also receive a donation receipt equal to the fair market value of the donated security

Charitable foundations Another tax-effective charitable giving strategy is setting up your own charitable foundation A private foundation gives you a high level of control and flexibility with respect to charitable giving and you can make donations to your own foundation and still receive a donation tax receipt like any other donation However to maintain its charitable status your foundation must meet its annual disbursement quota which means that 35 of the average value of the foundationrsquos assets that are not used directly in charitable activities or administration must be spent on charitable activities or on gifts to qualified donees A private foundation also involves certain costs and administrative requirements

An alternative to setting up a private foundation is making tax-deductible donations to a public foundation Public foundations are similar to private foundations in many respects but they involve less cost and administration Although you would not have outright control you could still recommend to the public foundationrsquos directors which charities receive grants And similar to private foundations in-kind donations of publicly listed securities to a public foundation are eligible for the zero capital gains inclusion rate

Gifting life insuranceDepending on your age and needs there are other creative charitable giving strategies Gifting your life insurance can reduce taxes and significantly increase your charitable contribution after death to your favourite charity

This article is supplied by Sunil Heda CPA an Investment amp Wealth Advisor with RBC Dominion Securities Inc (MemberndashCanadian Investor Protection Fund) This article is for information purposes only Please consult with a professional advisor before taking any action based on information in this article Sunil Heda can be reached by phone at 416-571-0369 or by email at sunilhedarbccom

C

MBT SaluteS Small BuSineSS

The VOICE Fall 201524

11 Allstate Parkway Suite 206Markham Ontario L3R 9T8

Tel 9054158800 Fax 9054158875Tol Free 18884158802

Healthy pets make happy homes Open 7 days a week

Dr P Brar and Dr B Yogi

5970 - 16th Avenue - Unit 104

Markham ON L3P 7R1

Tel 9055547210 bull Fax 9055547214

www16aveanimalhospitalcom

Mon-Fri 800am ndash 600pm Sat-Sun 1000am ndash 500pm

9056420054canmarkcommunicationscom

MBT SaluteS Small BuSineSS

The VOICE Fall 201525

Member-Canadian Investor Protection Fund

Sunil Heda cpa Investment Advisor RBC Dominion Securities

416-571-0369 | sunilhedarbccom | wwwrbcdscomsunilheda

Hugo Pacific Commercial Centre 3601 Hwy 7 E Hsbc Tower 10th Floor

suite 1005 Markham L3r 0M3

905-305-7800

MARKHAM SHOWCASEPRESENTED BY ENTERTAINMENT MARKHAM

VENDOR SPACE IS LIMITEDRESERVE TODAY

905-474-0730 ext 3019

ENTERTAINMENT

MARKHAM20152015

FOR MORE INFORMATION VISIT MARKHAMBOARDCOM

FREE ADMISSIONTUESDAY OCTOBER 20

5 - 7 PMYORK DOWNS GOLF amp COUNTRY CLUB

4134 -16TH AVE

FEATURING VENDORS NETWORKING GIVEAWAYS

PSYCHOLOGYPHYSIOTHERAPY

SPEECH THERAPYOCCUPATIONAL THERAPY

BEHAVIOUR CONSULTATIONDIETITIAN SERVICES

MUSIC THERAPMUSIC THERAPYSOCIAL WORK

www1to1therapycom9057871900

The VOICE Fall 201526

9204865 Canada Inc OA Scott Executive Services

Ameoba Sionwwwameobasioncom

Apricot amp Herbs Catering Incwwwapricotandherbscom

Aroma Expresso Bar Markville Mallwwwaromaca

Boundless Productions ltdwwwboundless productionsca

Bulls-Eye Specialty Ads Incwwwbullseyeuniformcom

Caffe demetre franchising Corporation

CHES Visual design Incwwwchesvisualcom wwwtorontonotecom

Chooi law llPwwwchooi-lawcom

CTBC Bank Corp (CANAdA)wwwctbcbankca

drake Internationalwwwcadrakeintlcom

Elite Office Staff Incwwweliteofficestaffcom

Georgersquos Coffee Cowwwgeorgescoffeeca

GlP worldwide Expedition Travel and Tourswwwglpworldwidecom

Happy life wealth Management Incwwwhappylifewealthca

HSBC Bank Canadawwwhsbcca

ITN food Corporationwwwitnfoodcorpcom

Jd development Groupwwwjddevelopmentca

layoff Protection Planwwwlayoffinsuranceca

Mobilicity Monster Mobile

napkin marketingwwwnapkinmarketingcom

New Start Computer Trainingwwwnewstarttrainingca

Nu Innovations Inc

Peter Ashman Conditioningwwwashman conditioningcom

Power of Success Incwwwpowerofsuccessca

Residence Inn by Marriott Markhamwwwmarriottcomyyzmh

Richardson GMPrgmpdigitalagentca webFrankOrtenciohome

Robert Half Canadawwwroberthalfca

Ronen Systems ltdwwwronensystemscom

SecuTrans Incwwwsecutransca

SEQ Securitywwwseqsecuritycom

Synergie Hunt Internationalwwwhuntca

The Mill Bar and Grillwwwthemillbarandgrillca

Unionville Appliance ltdwwwunionvilleappliancecom

Unionville Gelato Cowwwunionvillegelatocom

weboptywwwweboptycom

ZINGOVATIONwwwzingovationcom

wElCOME TO OUR NEwEST MEMBERSSEE THE ENTIRE lIST AT MARKHAMBOARdCOM

CorporateTitle sponsor

Breakfast networking series

Premier

THANK YOU TO OUR GENEROUS SPONSORS

Womenrsquos networking Title sponsor

Page 24: Fall Issue BENDING REALITY - Markham VOICE · A Virtual Care Community pg 10 2015 Fall Issue MARKHAM S EXCLUSIVE BUSINESS MAGAZINE BENDING REALITY DHAN BALACHAND S HEADSET CAN TAKE

MBT SaluteS Small BuSineSS

The VOICE Fall 201524

11 Allstate Parkway Suite 206Markham Ontario L3R 9T8

Tel 9054158800 Fax 9054158875Tol Free 18884158802

Healthy pets make happy homes Open 7 days a week

Dr P Brar and Dr B Yogi

5970 - 16th Avenue - Unit 104

Markham ON L3P 7R1

Tel 9055547210 bull Fax 9055547214

www16aveanimalhospitalcom

Mon-Fri 800am ndash 600pm Sat-Sun 1000am ndash 500pm

9056420054canmarkcommunicationscom

MBT SaluteS Small BuSineSS

The VOICE Fall 201525

Member-Canadian Investor Protection Fund

Sunil Heda cpa Investment Advisor RBC Dominion Securities

416-571-0369 | sunilhedarbccom | wwwrbcdscomsunilheda

Hugo Pacific Commercial Centre 3601 Hwy 7 E Hsbc Tower 10th Floor

suite 1005 Markham L3r 0M3

905-305-7800

MARKHAM SHOWCASEPRESENTED BY ENTERTAINMENT MARKHAM

VENDOR SPACE IS LIMITEDRESERVE TODAY

905-474-0730 ext 3019

ENTERTAINMENT

MARKHAM20152015

FOR MORE INFORMATION VISIT MARKHAMBOARDCOM

FREE ADMISSIONTUESDAY OCTOBER 20

5 - 7 PMYORK DOWNS GOLF amp COUNTRY CLUB

4134 -16TH AVE

FEATURING VENDORS NETWORKING GIVEAWAYS

PSYCHOLOGYPHYSIOTHERAPY

SPEECH THERAPYOCCUPATIONAL THERAPY

BEHAVIOUR CONSULTATIONDIETITIAN SERVICES

MUSIC THERAPMUSIC THERAPYSOCIAL WORK

www1to1therapycom9057871900

The VOICE Fall 201526

9204865 Canada Inc OA Scott Executive Services

Ameoba Sionwwwameobasioncom

Apricot amp Herbs Catering Incwwwapricotandherbscom

Aroma Expresso Bar Markville Mallwwwaromaca

Boundless Productions ltdwwwboundless productionsca

Bulls-Eye Specialty Ads Incwwwbullseyeuniformcom

Caffe demetre franchising Corporation

CHES Visual design Incwwwchesvisualcom wwwtorontonotecom

Chooi law llPwwwchooi-lawcom

CTBC Bank Corp (CANAdA)wwwctbcbankca

drake Internationalwwwcadrakeintlcom

Elite Office Staff Incwwweliteofficestaffcom

Georgersquos Coffee Cowwwgeorgescoffeeca

GlP worldwide Expedition Travel and Tourswwwglpworldwidecom

Happy life wealth Management Incwwwhappylifewealthca

HSBC Bank Canadawwwhsbcca

ITN food Corporationwwwitnfoodcorpcom

Jd development Groupwwwjddevelopmentca

layoff Protection Planwwwlayoffinsuranceca

Mobilicity Monster Mobile

napkin marketingwwwnapkinmarketingcom

New Start Computer Trainingwwwnewstarttrainingca

Nu Innovations Inc

Peter Ashman Conditioningwwwashman conditioningcom

Power of Success Incwwwpowerofsuccessca

Residence Inn by Marriott Markhamwwwmarriottcomyyzmh

Richardson GMPrgmpdigitalagentca webFrankOrtenciohome

Robert Half Canadawwwroberthalfca

Ronen Systems ltdwwwronensystemscom

SecuTrans Incwwwsecutransca

SEQ Securitywwwseqsecuritycom

Synergie Hunt Internationalwwwhuntca

The Mill Bar and Grillwwwthemillbarandgrillca

Unionville Appliance ltdwwwunionvilleappliancecom

Unionville Gelato Cowwwunionvillegelatocom

weboptywwwweboptycom

ZINGOVATIONwwwzingovationcom

wElCOME TO OUR NEwEST MEMBERSSEE THE ENTIRE lIST AT MARKHAMBOARdCOM

CorporateTitle sponsor

Breakfast networking series

Premier

THANK YOU TO OUR GENEROUS SPONSORS

Womenrsquos networking Title sponsor

Page 25: Fall Issue BENDING REALITY - Markham VOICE · A Virtual Care Community pg 10 2015 Fall Issue MARKHAM S EXCLUSIVE BUSINESS MAGAZINE BENDING REALITY DHAN BALACHAND S HEADSET CAN TAKE

MBT SaluteS Small BuSineSS

The VOICE Fall 201525

Member-Canadian Investor Protection Fund

Sunil Heda cpa Investment Advisor RBC Dominion Securities

416-571-0369 | sunilhedarbccom | wwwrbcdscomsunilheda

Hugo Pacific Commercial Centre 3601 Hwy 7 E Hsbc Tower 10th Floor

suite 1005 Markham L3r 0M3

905-305-7800

MARKHAM SHOWCASEPRESENTED BY ENTERTAINMENT MARKHAM

VENDOR SPACE IS LIMITEDRESERVE TODAY

905-474-0730 ext 3019

ENTERTAINMENT

MARKHAM20152015

FOR MORE INFORMATION VISIT MARKHAMBOARDCOM

FREE ADMISSIONTUESDAY OCTOBER 20

5 - 7 PMYORK DOWNS GOLF amp COUNTRY CLUB

4134 -16TH AVE

FEATURING VENDORS NETWORKING GIVEAWAYS

PSYCHOLOGYPHYSIOTHERAPY

SPEECH THERAPYOCCUPATIONAL THERAPY

BEHAVIOUR CONSULTATIONDIETITIAN SERVICES

MUSIC THERAPMUSIC THERAPYSOCIAL WORK

www1to1therapycom9057871900

The VOICE Fall 201526

9204865 Canada Inc OA Scott Executive Services

Ameoba Sionwwwameobasioncom

Apricot amp Herbs Catering Incwwwapricotandherbscom

Aroma Expresso Bar Markville Mallwwwaromaca

Boundless Productions ltdwwwboundless productionsca

Bulls-Eye Specialty Ads Incwwwbullseyeuniformcom

Caffe demetre franchising Corporation

CHES Visual design Incwwwchesvisualcom wwwtorontonotecom

Chooi law llPwwwchooi-lawcom

CTBC Bank Corp (CANAdA)wwwctbcbankca

drake Internationalwwwcadrakeintlcom

Elite Office Staff Incwwweliteofficestaffcom

Georgersquos Coffee Cowwwgeorgescoffeeca

GlP worldwide Expedition Travel and Tourswwwglpworldwidecom

Happy life wealth Management Incwwwhappylifewealthca

HSBC Bank Canadawwwhsbcca

ITN food Corporationwwwitnfoodcorpcom

Jd development Groupwwwjddevelopmentca

layoff Protection Planwwwlayoffinsuranceca

Mobilicity Monster Mobile

napkin marketingwwwnapkinmarketingcom

New Start Computer Trainingwwwnewstarttrainingca

Nu Innovations Inc

Peter Ashman Conditioningwwwashman conditioningcom

Power of Success Incwwwpowerofsuccessca

Residence Inn by Marriott Markhamwwwmarriottcomyyzmh

Richardson GMPrgmpdigitalagentca webFrankOrtenciohome

Robert Half Canadawwwroberthalfca

Ronen Systems ltdwwwronensystemscom

SecuTrans Incwwwsecutransca

SEQ Securitywwwseqsecuritycom

Synergie Hunt Internationalwwwhuntca

The Mill Bar and Grillwwwthemillbarandgrillca

Unionville Appliance ltdwwwunionvilleappliancecom

Unionville Gelato Cowwwunionvillegelatocom

weboptywwwweboptycom

ZINGOVATIONwwwzingovationcom

wElCOME TO OUR NEwEST MEMBERSSEE THE ENTIRE lIST AT MARKHAMBOARdCOM

CorporateTitle sponsor

Breakfast networking series

Premier

THANK YOU TO OUR GENEROUS SPONSORS

Womenrsquos networking Title sponsor

Page 26: Fall Issue BENDING REALITY - Markham VOICE · A Virtual Care Community pg 10 2015 Fall Issue MARKHAM S EXCLUSIVE BUSINESS MAGAZINE BENDING REALITY DHAN BALACHAND S HEADSET CAN TAKE

The VOICE Fall 201526

9204865 Canada Inc OA Scott Executive Services

Ameoba Sionwwwameobasioncom

Apricot amp Herbs Catering Incwwwapricotandherbscom

Aroma Expresso Bar Markville Mallwwwaromaca

Boundless Productions ltdwwwboundless productionsca

Bulls-Eye Specialty Ads Incwwwbullseyeuniformcom

Caffe demetre franchising Corporation

CHES Visual design Incwwwchesvisualcom wwwtorontonotecom

Chooi law llPwwwchooi-lawcom

CTBC Bank Corp (CANAdA)wwwctbcbankca

drake Internationalwwwcadrakeintlcom

Elite Office Staff Incwwweliteofficestaffcom

Georgersquos Coffee Cowwwgeorgescoffeeca

GlP worldwide Expedition Travel and Tourswwwglpworldwidecom

Happy life wealth Management Incwwwhappylifewealthca

HSBC Bank Canadawwwhsbcca

ITN food Corporationwwwitnfoodcorpcom

Jd development Groupwwwjddevelopmentca

layoff Protection Planwwwlayoffinsuranceca

Mobilicity Monster Mobile

napkin marketingwwwnapkinmarketingcom

New Start Computer Trainingwwwnewstarttrainingca

Nu Innovations Inc

Peter Ashman Conditioningwwwashman conditioningcom

Power of Success Incwwwpowerofsuccessca

Residence Inn by Marriott Markhamwwwmarriottcomyyzmh

Richardson GMPrgmpdigitalagentca webFrankOrtenciohome

Robert Half Canadawwwroberthalfca

Ronen Systems ltdwwwronensystemscom

SecuTrans Incwwwsecutransca

SEQ Securitywwwseqsecuritycom

Synergie Hunt Internationalwwwhuntca

The Mill Bar and Grillwwwthemillbarandgrillca

Unionville Appliance ltdwwwunionvilleappliancecom

Unionville Gelato Cowwwunionvillegelatocom

weboptywwwweboptycom

ZINGOVATIONwwwzingovationcom

wElCOME TO OUR NEwEST MEMBERSSEE THE ENTIRE lIST AT MARKHAMBOARdCOM

CorporateTitle sponsor

Breakfast networking series

Premier

THANK YOU TO OUR GENEROUS SPONSORS

Womenrsquos networking Title sponsor

Page 27: Fall Issue BENDING REALITY - Markham VOICE · A Virtual Care Community pg 10 2015 Fall Issue MARKHAM S EXCLUSIVE BUSINESS MAGAZINE BENDING REALITY DHAN BALACHAND S HEADSET CAN TAKE

Recommended