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Fastrack Your Omnichannel Performance with iVend Retail and CitiXsys
Fastrack Your Omnichannel Performance with iVend Retail and CitiXsys
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iVend Retail An Enterprise Class Retail Application Suite
iVend eCommerce
iVend Loyalty
iVend Passes
iVend Repoting & Analytics
iVendPOS
iVendEnterprise
iVendMobile POS
The retail market is changing at the fastest pace in its history and the power really has switched to the consumer. So retailers
are challenged, like never before, to maintain or grow market share and profi tability. CitiXsys focuses on helping retailers excel in
omnichannel retailing; however your customers want to research, reserve and buy from you.
Our fl agship product, IVend Retail allows retailers to really maximize their sales and margin potential, because their customers can
buy the product in so many different ways, even though the inventory they are buying may be somewhere different to them.
Our omni-channel approach coupled with our single stock pool visibility particularly distinguishes us.
Offer outstanding customer service as customers interact with the retailer in the ways that that best suit them at the time.
Increase achieved (or maintained) margins and reduce clearance markdowns - inventory is sold at full price where there is demand (irrespective of where the inventory is) and returned items can be re-sold quickly while consumer interest is still high.
Take market share from other retailers that are not able to offer a true omnichannel retail experience to their customers.
Business Benefi ts
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Customer Experiences Supported by iVend Retail
iVend Retail provides a better consumer
experience. The system allows customers to
research anywhere, buy anywhere in the most
informed way possible and, if necessary, return
anywhere. So the customer achieves their
objectives regardless of where the inventory or
they are located. Promotional incentives, gift
card balances, loyalty credit and redemption are
available anywhere the customer wants, which
significantly improves service, convenience,
loyalty and the brand experience. Consumers
really do receive a consistent brand experience
irrespective of which combination of channels
they use.
This means that retailers achieve more sales
from the same level of inventory, even when
it’s not in the same place. They can strike
the optimum balance between promotions,
discounts and outstanding customer service,
meaning that it need not all be about price.
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iVend Retail Management SuiteSupports More Sales Driving Initiatives than Any Other System
iVend RetailThe Complete Solution For All Sizes of Retailer
1,000retailers
more than In 46 countries
Customers come from many retail segments as shown below
The iVend Retail system includes many features to drive sales, gross margins, profi ts and customer satisfaction. It has 7 integrated
modules shown in the image on page 2, covering every aspect of consumer touch points (store, Internet, call centre, catalogue, mobile,
e-commerce and pop-up stores). It is suitable for all sizes of retailer.
Smaller retailers can implement iVend Retail integrated to an accounting system to have a complete, feature rich, solution for their business. Modest size retailers can interface iVend Retail to SAP Business One to provide the extra level of headquarters functionality that they need. Large retailers can interface to any ERP using inbuilt tools in the software. Some ERP integrations are available as part of the standard product. Those retailers can then use the extensibility toolkit to interface to specialist modules like merchandise planning and planogramming. The very large retailers can use the extensibility toolkit to integrate iVend Retail to all applications and to include additional bespoke functionality wherever they need it.
The solution can be implemented in house or on the iVend Cloud. In either case, comprehensive confi guration options mean that the solution is fully resilient and trading will not be interrupted if network connections are lost for a period of time. Trading can continue without network access and recovery is automatic once connections are restored.
The system design, different ways of buying it and its rich functionality make the cost of ownership particularly low.
iVend Retail is PCI compliant in all of its customer facing modules.
Single StoreOn the Cloud
A Few Stores Large Retailers
iVend Retail for Customer Touch Points
Very Large Retailers
iVendE nterprise
Excel
Ledgers(Sage,
QuickBooks)
iVendE nterprise
SAP Business One
Excel
iVendE nterprise
ERP -D ynamics AX, Epicor, etc.
Specialist module
iVendE nterprise
APIs to other solutions, e.g.
ERP, ECom
Total SolutionConsumer Touch Points Solution
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iVend Retail ModulesiVend Enterprise
At the core of the entire solution is iVend Enterprise – the central repository from where master data is disseminated across the enterprise and where all the transactions get consolidated. Master data like products, product groups, categories, customers, customer groups, price lists, promotions, gift cards, coupons, taxes, policies related to POS register management, user rights, etc. are all defined in iVend Enterprise and get replicated across the entire retail estate. All transactions like sales, refunds, returns and store credits from all stores, mobile points of sale, call centers and the ecommerce portal get collated by iVend Enterprise.
iVend Enterprise then provides a group of functions related to inventory management, which collectively allow the enterprise to operate with a single stock pool:
Real time replication of inventory transactions across the enterprise to maintain a single stock pool for inventory productivity and customer satisfaction.
• Value the inventory using standard costing or moving average costing approaches
• Statistical forecasting of demand using a variety of statistical methods and an automatic best pick option
• Replenishment based on a variety of factors including lead time, minimum presentation quantity, replenishment sources and pack sizes or units of measure
• Smart fulfilment of online orders based on user defined rules which reduce the cost of fulfilment where possible
• Pricing management and a sophisticated promotions engine for defining and managing promotions across all channels
iVend Enterprise also provides comprehensive functionality to maximize the consumer experience across the enterprise:
• Supports multiple enterprise wide loyalty programs allowing different schemes to be run for different purposes or customer segments
• Allows customer facing staff to provide assisted selling services in all channels as appropriate
• Has an online gift registry which can be viewed by consumers in any channel
Imagine the ability that provides to improve customer service and expand the business faster. All that is needed is a tablet to start ringing sales. This is a powerful way to keep lines shorter and move customers through the checkout process faster at peak trading times or during busy holidays.
iVend eCommerce
iVend eCommerce is a web application integrated to iVend Enterprise and supports:
• A feature rich ecommerce system that integrates completely with the rest of iVend Retail
• Visibility of a single stock pool anywhere in the business
• Click and collect, reserve and collect, or ship direct to customer from store
• Cross-selling and upselling
• Images, gift cards, loyalty points, coupons and transactions managed and visible across all channels
• Easy to use analysis tools to ensure the most profitable product placement and promotions.
iVend Loyalty
iVend Loyalty allows retailers to structure their loyalty programs to fit their business model and supports multiple programmes across all sales channels. Retailers can easily develop flexible and configurable loyalty plans across customer groups, product groups and payment types to address unique business situations. This means rewards as well as points and more targeted and timely customer communication. Multiple levels of membership are possible and the system will automatically promote members according to retailer defined rules. Loyalty schemes can be developed that include a service element, so that it is not all about price. The operation of the schemes allows customer data to be captured that can be analysed in iVend Reporting and analytics to give great customer insight and to develop long term loyalty.
The iVend Loyalty portal allows customers to access their own loyalty data via the Internet so that they can see instantly what level of rewards they have outstanding and can then decide when and how to redeem them. They can also use the portal to update information about themselves to help get the best from the retailer’s overall offer.
• Supports digital passes (electronic coupons) across all channels
• Supports an enterprise wide gift card program
• Provides cross channel visibility of all customer incentives both to staff and consumers
A typical store setup will start with the iVend Management Console – the application that is used by store back office users to carry out their day-to-day business functions like receiving of goods, requesting stock transfers, raising purchase orders, managing register operations, stock counting, inventory management, generating different reports, managing user rights, etc.
iVend Enterprise is always installed irrespective of which other modules of iVend Retail are installed.
iVend POS
iVend POS is a fast, dependable, powerful Point of Service application with an easy to use keyboard or touch screen operated user interface. It includes the following key features:
• Configurable, flexible and easy to implement globally
• Complete visibility of all inventory in the enterprise at the point of sale
• Secure payment through country specific integrated payment systems (over 70 implemented already)
• Runs online or stand alone, not dependent on “always connected” Internet
• Loss prevention alerts and mechanisms
• Gift card functionality
• Flexible promotions execution
iVend Mobile POS
iVend Mobile POS can either be used in-store as a point of sale to reduce the wait times at the checkout counter or the mobile point of sale can be utilized to setup temporary shops or pop up shops in exhibitions, weekend markets, country fairs, etc.
The mobile point of sale can directly connect to iVend Enterprise over a 3G/4G or an Internet connection for use outside the store.
iVend Passes
iVend Passes is a cloud based, subscription service designed to support a variety of marketing initiatives. It allows retailers to distribute loyalty cards, gift cards and coupons (passes) to their customers electronically. If the customer has their phone with them, they have their coupons, gift cards and loyalty details available automatically.
Retailers can design their own cards and coupons, using a library of templates for both cards and the content of emails that can be sent to customers. Whenever customers transact at the point of sale, they can potentially receive a digital pass. To redeem these passes the customer just shows their pass to the cashier at the point of sale. The cashier scans the phone image or a physical card if they have one and the transaction goes through. Card or pass balances are updated immediately.
Passes can be geo fenced and individual stores can be identified on a pass. Whenever customers are in the vicinity of that store they may get a notification of their loyalty points or the expiry date of the coupons they have depending on what permissions are set up. It’s an effective way to connect with customers without being intrusive.
iVend Passes is the environmentally friendly way to distribute coupons, reward notifications and the like.
iVend Reporting and Analytics
iVend Reporting and Analytics includes reports and dashboards. The dashboards are based on pre-packaged shrink wrapped business intelligence displays specifically designed for retailers. The dashboard application is built on ClikView, which is an in-memory processing platform. The dashboards pick up raw transactional data from iVend Retail and can report, for example, affinity analysis, contribution by product or product groups, by customer or customer groups, analysis on how the different promotions have fared across different stores, what has been the most effective tender type across different stores and many more such analyses.
There are two report writers included. One is a simple report generator designed for non-technical business people who need a quick ad hoc report and do not have power user levels of knowledge. The second is a library of standard reports, which can be customised or added to using Crystal Reports. These will typically be edited or produced by a power user.
The true power of iVend Retail lies in the comprehensive functionality and the level of integration between the different modules in the solution. The customer experience diagram on page 2 shows the sheer variety of ways that consumers can shop today. iVend Retail supports all of these possibilities in standard software.
An Enterprise Class Retail Application Suite
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What Does iVend Retail Mean to You?The table below summarises some of the key benefi ts of iVend Retail, most
relevant to executives running different parts of the business.
iVend Retail is from CitiXsys
Role What iVend Retail Means To YouCEO, owners or shareholders iVend Retail increases the value of your business or equity by improving sales, market share,
margins, profi ts and return on capital employed.
Finance Executives iVend Retail allows you to achieve your sales objectives with a lower stock to sales ratio and to focus inventory where it is most needed, which in turn reduces markdowns.
Buying and Merchandising iVend Retail means you can run a single stock pool across all your sales channels which allows you to reduce your stock holding and improve stock turns.
Marketing Executives iVend Retail ensures a consistent customer experience across all channels through its omni-channel integration.
Store Operations Executives iVend Retail allows you to increase store sales by servicing demand for products out of stock in store, but available in another channel in the business.
E-Commerce Executives iVend eCommerce provides an outstanding customer experience online designed for pure plays and advanced omnichannel retailers or those looking to get there.
IT Executives With clients in 46 countries, iVend Retail is multi-currency, multi-company, multi-channel, multi-tax jurisdictions and supports local laws such as fi scal printer legislation in various parts of the world. It is ideal for global deployment.
Supply Chain Executives iVend Retail provides forecasting and replenishment functionality to help retailers maintain stock levels and achieve customer service goals.
iVend Retail iVend Retail and ERP
Sales Increase +10% +15%
Net Margin Increase +1-2% +3-4%
Reduced Inventory Investment -10% -20%
Reduced Expenses -5%
Customer Satisfaction Increase +20% +20%
The potential benefi ts of deploying iVend Retail are signifi cant as shown in the chart below. Why not talk to us now to fi nd out how
they could apply to your business?
The iVend Retail Advantage
1,000+ satisfi ed customers worldwide
Operates in 46 countries and truly understands the trading and legislative differences relevant to
retailers in those countries and those planning to expand internationally
250 staff, 150 of which work in Research and Development
100+ active partners and integrators to deploy the solutions globally or locally
Privately owned with a $240 million valuation
Trading since 1996 with a complete focus on omnichannel retailing
The Omnichannel Systems Company
knowledge.citixsys.com | www.citixsys.com | www.ivend.com
USA - New YorkOne Rockefeller Plaza, 11th Floor, New York NY 10020USAT: 1 212 745 1365 F: 1 212 618 6309E: [email protected]
USA - ChicagoThe Merc, West Loop, 22nd Floor 30 South Wacker DriveChicago, IL 60606 USA T: 1 312 466 5512F: 1 312 466 5601E: [email protected]
USA - New Hampshire1 Tara Boulevard Road, Suite 200,Nashua, NH 03062USAT: 1 347 768 8743F: 1 646 349 3441E: [email protected]
Canada - Toronto 2425 Matheson Blvd. 8th Floor, Mississauga ON L4W 5K4 CanadaT: 1 905 361 2886F: 1 905 361 6401E: [email protected]
Panama - Panama CityWorld Trade Center, 53rd Street, Marbella, 1st Floor, Commercia Area, Panama City, P.O. Box 0832-0588T: 1 630 359 5956F: 1 646 349 3441E: [email protected]
Mexico - Santa FeJavier Barros sierra #540 Tower 15th Floor Office 5046,Lomas de Santa Fe, Del. Alvaro Obregón Mexico City 01210 T: 52 55 8000 8280E: [email protected]
Mexico - GuadalajaraAv. de las Américas 1545,Esq.Colonia Providencia,Guadalajara, JaliscoMexico 44630T: 55 8421 9659F: 52 33 8000 0057E: [email protected]
UK - LondonA2 Yeoman Gate, Yeoman WayWorthing, West Sussex, BN13 3QZUnited KingdomT: 44 207 193 5607F: 44 207 681 1016E: [email protected]
UK - LondonOffice 45, Couching House1 High Street Watlington, Oxfordshire OX49 5PXUnited KingdomT: 44 149 161 5304F: 44 207 681 1016E: [email protected]
Ireland - Dublin2nd Floor, Palmerston HouseFenian Street, Dublin 2IrelandT: 353 1 905 8020F: 353 1 905 8029E: [email protected]
Capetown - South AfricaThe colosseum, Floyer 3, First floor, Century Way Century City, 7441 T: 27 21 526 0424F: 27 21 526 0311E: [email protected]
Cairo - EgyptSmart Village Raya View Building G624km Cairo - AlexandriaDesert RoadT: 202 353 17828F: 202 353 17809E: [email protected]
Middle East - Dubai308, 3rd Floor, EIB 05Dubai Internet City,P.O.Box: 502586Dubai UAE T: 971 4 431 2139E: [email protected]
Johannesburg - South AfricaEast gate Office Park, Block A,South Boulevard Road, Bruma,Johannesburg, 2198South AfricaT: 27 11 201 2175F: 27 11 201 2001E: [email protected]
Nairobi - Kenya17th Floor, ICEA BuidlingKenyatta Avenue P.O. Box 15168-00400Nairobi, KenyaT: 254 205 157 015F: 254 205 157 001E: [email protected]
India - New DelhiA-24/5, MCIEMathura RoadNew Delhi 110044 IndiaT: 91 11 4269 6666F: 91 11 4269 6600E: [email protected]
Australia - SydneyTower 2, Level 20, 201 Sussex Street, Sydney NSW 2000 AustraliaT: 61 2 9006 1616F: 61 2 9006 1515E: [email protected]
Australia - MelbourneRialto South Tower, Level 27 525 Collins Street Melbourne 3000AustraliaT: 61 3 9935 2916F: 61 3 9935 2750E: [email protected]
South East Asia- Singapore30 Cecil Street #19-08Prudential TowerSingapore 049712T: 65 63052402F: 65 63052403E: [email protected]
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