Prepared Exclusively For

OUR FUTURE BEST CUSTOMER!

• Who Is First Call Office Products?

• Dedicated Client Team

• Product Offerings

• Ordering & Delivery

• Invoicing & Billing

• Summary

Today’s PresentationAgenda

Who is First Call Office Products ?

•One of the areas fastest growing and technology advanced office products dealers and the areas only office products solution provider.

• 46 distribution centers nationwide, providing next day delivery across the United States.

• Cutting Edge Internet Infrastructure offering all of the latest bells and whistles!

•Account ManagerDan Lucas

•Customer Care ManagerVickie Lanning

•Delivery PersonalReynard Gross

Over 20 years of combined office products experience!

Your DedicatedService Staff

First Call Office Products offers a complete lineup ofbreak room products &services to suit everytaste and budget.

Next Day Delivery on all ProductsNext Day Delivery on all Products

Quality Coffee &Break Room Products

First Call Office Productsoffers over 29,000 items fromall the name brandmanufacturers and lowcost Universal products.

• Quality products• Great Service• Low Prices

The Finest Names InOffice Products

First Call Office Products provides the resources to resolve all your furniture and office design needs.

From Design toInstallation,

First Call has it all!

Office Furniture& Design Services

No matter what your needs, our experts will provide you with the information and equipment you need.

• Hardware • Toners • Data Cartridges • Peripherals and more

Computer Products& Services

• Phone 301.963.8080

• Fax 301.963.8181

• E-mail: orders@firstcallop.com

• Account Rep Pick Up

• Internet: www.firstcallop.com

Order PlacementMethods

www.firstcallop.com

All credit card transactions will be processed in a secured environment using SSL.

All Generation 3 browsers or newer can be used, PC compatible.

Site Security – 24 Site Security monitoring by Thelarus

True InternetOrders

We are committed to providing our customers with a user-friendly experience.

Our site promotes a “Ready-to-Buy” environment.

LET’S SHOP!

www.firstcallop.com

Let’sShop

To receive next business day delivery: Local orders must be placed by 5:00pm, the previous day. National orders must be placed before 1:30pm.

RUSH ORDERS– Same day delivery (2-3 hour courier service) is available nationwide. Contact your account manager for a cost schedule.

ITEM PACKAGING– All orders can be packed individually or by department.

Delivery

Albany, NY Ft. Lauderdale, FL New York, NY

Atlanta, GA Houston, TX Philadelphia, PA

Baltimore, MD Indianapolis, IN Phoenix, AZ

Boston, MA Jacksonville, FL Pittsburgh, PA

Canada Kansas City, MO Portland, OR

Charlotte, NC Los Angeles, CA Sacramento, CA

Chicago, IL Lubbock, TX Salt Lake City, UT

Cincinnati, OH Memphis, TN San Antonio, TX

Cleveland, OH Milwaukee, WI Seattle, WA

Columbus, OH Minneapolis, MN St. Louis, MO

Dallas, TX Nashville, TN Tampa, FL

Denver, CO New Orleans, LA Tulsa, OK

Detroit, MI

National DistributionCenters

• First Call Office Products will gladly accept all items for return that have been ordered from our catalog.

• Items must be returned in the original manufacturer’s packaging within 30 days.

• All returns will be picked up within 24 to 48 hours of your call.

• Credit will be issued upon receipt of the product in our warehouse.

Our ReturnPolicy

First Call Office Products offers:

•Comprehensive Departmental Billing.

•Electronic Emailing of Invoices.

•Net 15 or 30 payment terms.

•Billing structured by the order,daily, weekly, biweekly or monthly.

•Credit cards accepted:

InvoicingAnd Billing

• Detailed Departmental Breakdown

• Detailed Invoice

• Detailed Usage

• MTD/YTD Budget Tracking

• Many other custom report s available

Types of ReportsAvailable

Summary invoiceReport

Summary usageReport

•First Call Office Products is your first tier, low cost, high customer service alternative to the National Retailers.

•Exceeds by offering the “Office Advantage.” This advantage includes a dedicated customer service team, a true internet order system and comprehensive billing system.

Summary

““We have made a dedicated decision to return the service standards We have made a dedicated decision to return the service standards

of the past, withoutof the past, without

Sacrificing the products or technologies of the Future.”Sacrificing the products or technologies of the Future.”

Thank you so much for your time, and the interest you have expressed in

First Call Office Products.

Please don’t hesitate to call me at 301-963-8080 ext. 214,

if you need any further information or assistance.

Dan LucasAccount Manager

Thank You

Partner with First Call OP today.

Thank You

Don’t be left out.

w w w . o p i v o t a l . c o m