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PROJECT REPORT

FEASIBILITY REPORT ON OPENING A 3 STAR HOTEL IN MT.

ABU(RAJASTHAN)

Submitted by:- Under the supervision of:-

Jagpreet Singh Lec. Mr. Arun Katoch

Roll No:- 023

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Acknowledgement

I, as a student of Lovely Professional University, hereby pay my very sincere thanks to Mr. Arun

Katoch for giving me the wonderful opportunity for doing research project in my interest area as

a part of my project

I would like to extend my sincere thanks to the Lovely Professional University for giving me the

oppurtunity to increase my practical knowledge in our interest of management area.

I also thank Mr. Arun Katoch who motivated me to undertake this project. He spent innumerable

hours pursuing the first draft, suggesting many constructing and valuable modifications and

critiques and thereafter largely contributed in editing the final draft. The contents of report have

been considerable enriched in the process. I am also thankful to whole faculity for their

outstanding support.

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CERTIFICATE OF THE GUIDE

This is to certify that the project work entitled “__________________________” submitted in

partial fulfillment for the award of the degree of BHMCT in Hospitality and Hotel

Administration by LPU having is an authentic work carried out by him under my complete

guidance. The matter embodied in this project work has not been submitted earlier for the award

of any Degree of Diploma to any other institution to the best of my knowledge and belief.

SIGNATURE OF THE PRINCIPAL SIGNATURE OF THE GUIDE

Name of the Examiner Signature of the Examiner

1. ______________________

2. ______________________

3. ______________________

1.______________________

2. ______________________

3. ______________________

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Content

1) Introduction 5

a) Hotel Industry 6

b) Modern trends in hotel industry 6

2) 2. Research Designoc Networks 7

(Aims,Objectives, Methodology)

a) Research Design 8

b) Aim 8

c) Objectives 8

d) History 9

e) Mythology 9

f) Tourist Attraction 9

g) Climate 10

h) Demographics 11

i) Most Attractive Place in Mount Abu 11

j) Toad Rock 12

k) Nakki Lake 12

l) Peace Park 13

3) Hill Station Tours in Mount Abu 14

4) Tourists Attraction in Mount Abu 15

a) Gaumukh Temple 15

b) The Mount Abu Museum 15

c) Diwara Temples 15

d) Nakki Talav 16

5) Eco friendly Product used in Hotel 16

6) Tourists Spots inRajasthan 17

a) Project At Glance 18

b) Distance from Important Places 19

c) Existing Need Gaps 19

7) Objectives, Need and Scope of the Project in mount abu (raj.) 20

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a) Objectives 20

b) Need 20

c) Scope of the Project 21

8) Review of existing projection in the same category 22

9) Planning and Development 23

10) Design and Principal 23

11) Facilities Offered in the proposed Hotel 23

12) Room Break-up Tariff Structure of the Hotel 24

13) Types of Room Details 27

a) Standard Rooms 27

b) Executive Suite Room 27

c) Superior Rooms 28

d) Double Room 29

e) Reception Facility 29

14) Food and Beverages Outlets of the Hotel 30

15) Food and Beverage Facilites 30

a) The Mutli Cuisine Restaurant 31

b) Coffee Shop 32

c) Reataurant / Bar 34

d) Banquet 36

e) Housekeeping Department 36

f) Accomodation provided by HouseKeeping Department 38

g) Equipments 38

16) Kitchen/ Food production Area 39

a) Types of food production section 39

b) Types of Stores 40

17) Other Guest Services Avalaible

a) Fitness Centre

b) Business Centre

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c) Travel Desk

d) Elevators

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HOTEL INDUSTRY

Now day’s hotels are considering being the most important part of tourism sector. Any

establishment, which offers accommodation facilities, food &beverage Facilities, and

recreational facilities to the prospective customer or client at a nominal cost, Can be termed as

hotel.

MODERN TRENDS IN HOTEL INDUSTRY

Nowadays any new technologies are used for benefits of hotel industry as well as for the guest.

Instead as well as for the guest. Instead of offering red book guest registration card are used by

hotels for registration, which will be easier to handle for both the hotel & the guest, and there

will be no confusion in registration. Many guests can register at the same time, which will have

more privacy and can collect more personal data of the guest. Now days programmed key cards

are used instead of using the big keys. Each key card is individually programmed so that by

using a particular card only one room can be handled easily by both hotels as well as guests.

Now days instead of using stationary many hotels prefer to use various software programmers in

which they can enter more information and can enter more information and which as safer than

stationary used and can get information within a fraction whenever required without a fraction

whenever required without any delay. Many new technologies and equipments are invented

which are reduces the manpower & time consumption will be less. Mount Abu is a popular hill

station in the Aravalli Range in Sirohi district of Rajasthan state in western India near the border

with Gujarat. The mountain forms a distinct rocky plateau 22 km long by 9 km wide. The highest

peak on the mountain is Guru Shikhar at 1,722 m (5,650 ft) above sea level. It is referred to as

'an oasis in the desert' as its heights are home to rivers, lakes, water

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RESEARCH DESIGH

AIM

The aim of the project is to determine the market feasibility and the financial viability of

the proposed 3 star hotel.

OBJECTIVES

1. To collect the review available information on tourism and its linkage with the hotel

industry.

2. To access the feasibility of the 3 star hotel in Mt. Abu(Rajasthan) with respect to the

prevailing market forces of demand and supply

3. To draw a descriptor in profile of Mt. Abu(Rajasthan) as regards its history and social

economic development

4. To study the present accommodation infra structure

5. To estimate the cost of project and to find out means of finance

6. To estimate the cost of operations and credibility

7. To access the deb. Service coverage ratio

8. To find the return of investment in the projet

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History

The Gurjars and Arbuda Mountain the Arbuda mountains (Abu Parvat / Mount Abu) region is

said to be original abode of the famous Gurjars. The association of the Gurjars with the

mountain is noticed in many inscriptions and epigraphs including Tilakamanjari of Dhanpala.[1] These Gurjars (Gujars or Gujjars) migrated from Arbuda mountain region and as early as sixth

century CE, they set up one or more principalities in Rajasthan and Gujarat. Almost all or a

larger part of Rajasthan and Gujarat had been known as Gurjaratra (country ruled or protected

by the Gurjars) or Gurjarabhumi (land of the Gurjars) for centuries prior to Mughal period.

The conquest of Mount Abu in 1311 CE by Rao Lumba of Deora-Chauhan dynasty brought to an

end the reign of the Parmars and also marked the decline

of Mount Abu. He shifted the capital city to Chandravati in the plains. After the destruction of

Chandravati in 1405, Rao Shasmal made Sirohi his headquarters. Later it was leased by the

British government from the then Maharaja of Sirohi for use as the headquarters of the resident

to Rajputana (another name for Rajasthan).

Mythology

The ancient name of Mount Abu is Arbudaanchal. In the Puranas, the region has been referred to

as Arbudaranya ("forest of Arbhuda") and 'Abu' is a diminutive of this ancient name. It is

believed that sage Vashistha retired to the southern spur at Mount Abu following his differences

with sage Vishvamitra. There is another mythology according to which a serpent named

"Arbuda" saved the life of Nandi - Lord Shiva's bull. The incident happened on the mountain

which is currently known as Mount Abu and so the mountain is named "Arbudaranya" after that

incident which gradually became Abu

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Tourist Attraction

Mount Abu town, the only hill station in Rajasthan, is located at an elevation of 1,220 m

(4,003 ft). It has been a popular retreat from the heat of Rajasthan and neighbouring Gujarat for

centuries. The Mount Abu Wildlife Sanctuary was established in 1960 and covers 290 km² of the

mountain.

The mountain is also home to several Hindu temples, including the Adhar Devi Temple (also

known as Arbuda Devi Temple), carved out of solid rock; the Shri Raghunathji Temple; and a

shrine and temple to Dattatreya built atop the Guru Shikhar peak and a number of Jain temples

including Dilwara Temples, a complex of temples carved of white marble that was built between

the 11th and 13th centuries AD. The oldest of these is the Vimal Vasahi temple, built in 1021

AD by Vimal Shah and dedicated to the first of the Jain Tirthankaras and they include the

Achaleswar Mahadev Temple (1412) and the Kantinath Temple (1513). It is also the location of

the headquarters of the Brahma Kumaris.

The Achalgarh  fort, built in the 14th century by Rana Kumbha of Mewar is nearby and at its

center is the popular visitor attraction of the Nakki Lake. There is the Toad Rock on a hill near

the lake.

The Durga temple, Ambika Mata Temple lies in a cleft of rock in Jagat, just outside Mount

Climate

Summer Summer season prevails from mid of April to mid of June when average Maximum

temperature remains around 36 °C. Therefore it will be better if you bring light cotton clothes.

These clothes are fit for the summers of Mount Abu.

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Monsoon Due to its relief and geographical conditions, it rains well in Mount Abu during the

monsoons. During the rainy season even the temperature falls down. Normal summer clothing

will do. It is wiser to carry an umbrella in order to avoid being caught at the wrong side of

monsoon.

Winters are cool in Mount Abu, with mercury hovering around 16 °C to 22 °C. Nights are really

chilly and average night temperature is around 4 to 12 °C. Nevertheless, there are instances when

the temperature has dipped to as low as −2 to −3 °C. Heavy winter clothing is preferable. You

can include long coats and outsiders in your luggage. In daytime, light pullovers are sufficient.

Climate data for Mount Abu

Month Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov

Average high °C (°F)19.3

(66.7)

21.0

(69.8)

25.3

(77.5)

29.4

(84.9)

31.5

(88.7)

29.1

(84.4)

24.5

(76.1)

22.7

(72.9)

24.5

(76.1)

26.7

(80.1)

23.8

(74.8)

Average low °C (°F)8.0

(46.4)

10.0

(50)

14.5

(58.1)

18.7

(65.7)

21.0

(69.8)

19.8

(67.6)

18.7

(65.7)

17.8

(64)

17.6

(63.7)

16.2

(61.2)

12.1

(53.8)

Precipitation mm (inches)5.3

(0.209)

4.4

(0.173)

6.5

(0.256)

2.6

(0.102)

16.4

(0.646)

101.6

(4)

573.2

(22.567)

600.3

(23.634)

214.2

(8.433)

19.4

(0.764)

7.9

(0.311)

Source: IMD

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Demographics

As of 2011 Indian census  Mount Abu had a population of around 30000. Males constitute 58%

of the population and females 42%. Mount Abu has an average literacy rate of 77%, higher than

the national average of 59.5%: male literacy is 77%, and female literacy is 55%. In Mount Abu,

14% of the population is under 6 years of age.

Dilwara Temples Beautiful Jain temples, carved of white marble, built between the 11th and 13th

centuries AD.

Most Attracting Places In Mt. Abu

Mount Abu is home to a number of tourist attractions from natural beauty to historical and

architectural places, The Dilwara Jain temples are a complex of temples, carved of white marble,

that were built between the 11th and 13th centuries AD.

The historical Achalgarh fort, built in the 14th century by Rana Kumbha of Mewar. It encloses

several beautiful Jain temples, including the Achaleswar Mahadev Temple (1412) and the

Kantinath Temple (1513).

Heart of the city Nakki Lake, is another popular visitor attraction of Mount Abu. There is the

Toad Rock on a hill near the lake. Raghunath Temple and Maharaja Jaipur Palace are also on

hills near Nakki Lake.

The mountain is also home to several Hindu temples, including the Adhar Devi Temple, carved

out of solid rock; the Shri Raghunathji Temple; and a shrine and temple to Dattatreya built atop

the Guru Shikhar peak. The world headquarters of the Brahma Kumari order of lady renunciates

is also located here, as is the World Spiritual University of the same denomination. There is also

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believed to be a footprint of Vishnu on top of Mount Abu. The Durga temple, Ambika Mata

Temple lies in a cleft of rock in Jagat, just outside of Mount Abu.

Mount Abu is also a perfect place to enjoy adventure and eco-tourism, to know more about

possible activities visit our Adventure & eco-tourism page.

Toadrock

Nakki lake

 A beautiful lake surrounded by hills on all sides. It is said that various gods dig the earth with

their nails (nakh in Hindi) and that's how it derive its name. One can enjoy boating in the lake.

Charges are normal - Rs. 75 for half an hour for 2 seater paddle boat and Rs. 150 for half an hour

for 4 seater paddle boat.

Sunset Point at sunset point the view is mesmerizing.

Honeymoon Point

Brahma Kumari's Universal Peace Hall And University

Guru Shikhar At 1722 meters above sea level, this is the highest peak of the Aravali range

Achalgarh A short distance away, a fort built in the 14th century by Rana Kumbha of mewar.

Also houses Jain temples, Achaleswar Mahadev Temple (1412AD) and the Kantinath Temple

(1513AD. If you are an adventure lover then this place will provide you a good spot for hiking.

instead of taking usual routes hike for the temple and you will love it.

Adhar Devi Temple

Shri Raghunathji Temple

Shanker Math

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Gyan Sarovar

Gaumukh

Trevors Tank Trevor’s Tank is a picturesque location just 5 kilometers from the main town of

Mount Abu, and one of the Mount Abu region’s most popular tourist destinations. It is a nature

lover’s paradise that is named after the British engineer who built it.

Peace Park

Mount Abu is very good place for both vegetarians and non-vegetarians. There are lush

restaurants like Mulbery in the Hotel Hilltone, restaurant at Hotel Hillock and in the Market

Area. You can enjoy your food at Hotel Shere-e-Punjab a dhaba type hotel famous for its mouth

watering chicken kadhai, dhaba gosht, chicken lollypop, chicken 65 etc.

"Honest Restaurant" is a new addition in Mount Abu and its located near Nakki Lake. If you

want really delicious and quality food then its a place for you to eat.

There are many ice cream shops near Nakki Lake, they provide a wide variety of delicious ice

creams. If you are in Mount Abu then these ice creams are must try.

There are some Roadside Laaris who also serve tasty Food but, they don't serve very Hygienic

food.

You Can have a Good Variety of All types of Pans at the Pan Shops across the hill station

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HILL STATION TOURS IN MOUNT ABU.

Mount Abu - Amid the sands of romantic

Rajasthan lies a small hill station at a

distance of 185 km from Udaipur, which

goes by the name of Mount Abu.

The distinctive feature of the Indian

terrain is its uneven landscape and its

scenic beauty. When it comes to romantic

destinations, the country has plenty of it.

Think about the hill station tours in Mount Abu and you would sure want to plan your

romantic vacation here. It is the only quaint hill station that Rajasthan houses and is cushioned

amidst the granite rocks and Aravalli mountain ranges. Going by the legend and ancient

anecdotes the place has attained its name from Arbuda, which was a serpent that came to

rescue Nandi, Shiva’s bull. No wonder that Mt.Abu is encompassed with folk lore and its own

cultural ethos that renders the place its own charm. For travelers who come from various parts

of the world this is a soothing hill resort.

What is it that makes hill station tours in Mount Abu famous? Apart from the scenic

landscapes it’s the famous Dilwara Temples. Other ancient archeological remains too hold

attraction for the visitors. If you have an affinity for outdoor activities then there are ample

scope for picnic spots and interesting treks. As you saunter around the streets you would feel

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an old world allure. The obvious reason for this is Rajputana families that had once existed

here. If you love photography, the land would keep you busy capturing the coniferous trees,

the vibrant flowering shrubs, huge blocks of rock in myriad shapes and pristine lakes.

In addition to that, the cool and pleasant climate makes it easy for you to travel and explore

the fascinating tourist attractions.

Tourist Attractions in Mount Abu

Tourists have interest in ancient monuments and edifices, the land has plenty for to explore on

your tour. We have listed few eminent ones.

GaumukhTemple

The temple is dedicated to Lord Rama. A famous spot for religious and spiritual travelers, the

name literally means cow’s mouth. The temple is positioned on a spring that is gushing out

from a marble cow’s mouth. The construction has a religious connection. According to Hindu

mythology the world was said to be created by a cow. In addition, this was also the site for

“angikund” religious fire rituals. The temple is located at a distance of 4kilometers south.

The Mount Abu Museum

This would fascinate you if you have a penchant for history. The museum was constructed in

the year 1962. It is within the boundaries of the Raj Bhawan and is known to preserve the

land’s archeological remains

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Dilwara Temple

Globally acclaimed this is a complex structure of five Jain temples made out of marble.

Known for its architectural excellence this is one of the finest temples in Rajasthan. Though

you have to cross long queues and withstand the strict guards, but it is worth a try. The temple

dates back to the 11th and 13th century AD and its artworks spells of sheer elegance, class

and creativity and has been dedicated to Jain Tirthankaras. The Vimal Vashi temple is a must

visit here as it’s one of the oldest creation and was made by Vimal Shah.

Nakki Talav

This is the holiday hub for Mt.Abu and is centrally located. It is a man-made lake that has

been acting as a famous tourist spot since ages. Located near is the Raghunath Temple which

dates back to the 14th century. If you would love to be a part of the rowing boats, you can

avail the same from the jetty situated close to

If you are opting for a hill station tour in Mount Abu, then it’s better to plan it in June. Then

you can be a part of the Summer Festival

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Eco friendly product used in hotel

Float: the green lamp

Bamboo Desktop Dry-Erase Board

The green umbrella

 Moss Carpet

 Wood / paper pen

Eco friendly chair

Paper bag

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Tourist spots Map in Rajasthan

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Project at a Glance

Total Land Area - 20000 sq ft

Total Built up Area - 58000 sq ft

Type of hotel - 3 star deluxe

Location - Mt. Abu(Rajasthan)

Proposed construction- Private Company

Name of the hotel- ZENITH

No. of rooms- 28 standard

16 double

12 superior

4 suites

Room Tariff- Rs 4500 standard room

Rs 5500 double and superior room

Rs 8000 suite room

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By place we mean that selection of best location for the hotel. The location is

considered as one of the most important decision. Considering various barometers.

Distance From Important Places

Airport - 18 km

Bus stand – 12 km

Railway Station – 17 km

Main market - 10 km

The place selected , for the proposal project is also very calm do not very densely populated, so it

gives privacy and peace to the guest

Existing Need Gaps

1. Lack of good hotels

2. Non-availability of food as per taste & choice/absence of good restaurants

3. Lack of local transport facilities/ higher local taxi charges/ non-availability of full day service

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4. No service available to help in obtaining passes from local DC office for visiting Indo-China

Border.

5. Absence of local guide

Objectives, Need and Scope of the Project in mount abu(raj.)

Objective

1. Airport Opening in mount abu(raj.). Forigen customer traffic which would be much

more benefit to the resort.

2. I'm Feasibility market in Mount abu(raj.) market value of the information we get there

3. To find the types of service to be provide to the guest in budget resort.

4. To find the feasibility of opening a budget resort

Need

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1. The need of this study is to find of opening a budget resort in mount abu(raj.) its aim is to

provide comfortable accommodation to the guest with the different types of facility.

2. Earning money

3. Achieving the goal

4. Provide the good food facilities

5. Different kind of gaming facility and recreation facility

6. Attraction of foreign guest

7. The resort are designed to obtain maximum profit and maximum return.

Scope of the project

1- Famous tourist place that attract the foreign and Indian guest.

2- A new airport is ready is ready to start so it also attracts the airport members and employs

of different air-line members.

3- Temple of Buddha which mainly attract the Chinese and brumes people.

4- Mount abu(raj.) is a much-frequented place for Indian and foreign tourists. The tourist

arrival data for Mount abu(raj.) for the last seven years indicates that more than 2 million

foreign tourists come to India to visit the place. Poor connectivity to Mount abu(raj.)

limits the inflow of tourist population thereby limiting its potential as an international

spiritual tourist destination Mount abu(raj.), being an important Buddhist pilgrimage in

Uttar Pradesh, is a much frequently visited site for Indian and foreign tourists from

China, Sri Lanka, Thailand, Burma, South Korea and from other parts of the world. This

further increases the demand for hotel and resort

Review of existing projection in the same category

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1- As we know we have to always start at a project at a place which is fully developed then

the chances of growing on that place is quite less till now now survey which I had done I

am in a position to say that the existing resort and hotel are doing good business and the

project which is on the paper will do a better revenue generation business .

2- The hotel which are area by there is doing 70% of business average in a years . and I am

targeting the tourist segment on a realigns place then it is every obvious that tourist will

come throughout the year because is a no specific reason for a tourist and if there is not a

specific time for the tourist then the resort will do a good business .

Planning and development

1. Landscape architect

2. Size of property

3. Natural hazard

4. Soil characteristic

5. Cleaning required

6. Market

7. Water supply

8. Maintenance

Design principal

1. Safety

2. Design for play

3. Costs

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4. Tournament quality

5. Accessibility

6. Club houses

7. Remodeling

FACILITIES OFFERED IN THE PROPOSED HOTEL

81 A.C, elegantly furnished and decorated rooms, suites and executive suites

Electronic safe in all rooms

2 line telephones in all rooms

100 channel cable TV

Fully stocked mini- bar

Business centre

Concierge services

Round the clock butler services

Laundry and dry cleaning

Board rooms and meeting rooms

Health club

Outdoor swimming pool

Doctor on call

Parking facility

Banquets and restaurants and bar

Shopping centre

ROOM BREAK- UP TARIFF STRUCTURE OF THE HOTEL

sl. no. Type of room No. of rooms Tariff (RS)

1 Standard rooms 28 4500

2 Superior rooms 12 5500

3 Double 16 5500

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4 Executive suite 04 8000

Extra – bed – Rs 250 extra on room tariff.

STANDARD ROOMS AMENITIES

Highly personalized butler service.

Separate bedroom lliving room, dining room, office

and kitchenette.

Bathroom with Jacuzzi

Plush, contemporary furniture

Frette Linens

Complimentary bottle of wine

Chocolates, fresh flowers, and a fruit basket

Electronic safe in the room

Wireless Internet available

Surround sound system

Dual line telephones with voicemail and data capabilities

Desk

Fax

Minibar

Luxury bath amenities

Plush bathrooms

Lighted make-up mirror, hair dryer and scale

Suit, skirt and padded hangers

24-hour in-room dining

Complimentary morning newspapers

Housekeeping services twice daily

Turndown service

Sewing kit

Choice of smoking or non-smoking rooms

Rollaway beds and cribs available on request

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TYPES OF ROOMS DETAIL

STANDARD ROOMS

The standard rooms will be double bedded meant for budget travelers or tourist and families.

Will be comfortable, scenic and stylish and well equipped with guest amenities including

In-room amenities include;

1. Electronic safe

2. Round the clock butler service

3. Colour TV

4. Minibar

5. Laundary service

6. 2 Line telephone

EXECUTIVE SUITE ROOM

This contemporary, luxurious and ultra-stylish room will offer space and relaxation and will be

well suited to the needs of the international business travelers, VIPs etc.

In-room amenities include

1. Large working table

2. Cordless Phone

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3. 42 inch plasma

4. TV

5. DVD with sound player

6. Luxurious Bathroom with steam

7. Complimentary continental breakfast

8. Minibar

9. Laundary

10. Bulter service

11. 24 hours hot and cold water

12. Telephone

SUPERIOR ROOMS

Full of colour and featuring a fine view of the city skyline, the Superior Rooms are generously

proportioned and exceedingly comfortable. The contemporary Thai decor gives each room a

local flair while the lodging also offers such thoughtful amenities as WiFi Internet access and

satellite TV. Extraordinary accommodation for budget rates, Amari Atrium’s Superior Rooms

offer one of the best values for your money in Bangkok.

In-room amenities include:

1. WiFi Internet access

2. Tea & coffee-making

facilities

3.International direct dial

phone

4. PC connection point

5. Shower over bath

6. Bathrobe and slippers

7. Hairdryer

8. Shaver point

9. Telephone in bathroom

10. 220V/110V electrical points

11. Electronic door-locking system for

maximum security

12. Personal safe

13. Minibar

14.Satellite TV

15. Individually controlled air conditioning

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DOUBLE ROOM

Rooms which contain two bed in a single rooms that rooms are known as double rooms

In-room amenities include:

1. Large working table

2. Cordless Phone

3. 42 inch plasma

4. TV

5. DVD with sound player

6. Luxurious Bathroom with steam

7. Complimentary continental breakfast

8. Minibar

9. Laundary

10. Telephone

Reception facilit

A hotel receptionist, also sometimes called a hotel desk clerk, is a person who works at the front

desk of a hotel, greeting and assisting guests. Receptionists are typically responsible for

everything from helping people make reservations to managing available rooms, issuing room

keys, and solving any problems that may arise during the course of a stay. In most cases, he or

she is the first person that guests will interact with at the hotel, which makes the role one of some

importance.

Desk workers are also generally responsible for making and managing reservations. Most of the

time, this happens with the help of booking software programs. Receptionists need to understand

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how to work these programs, and need the poise to be able to respectfully alert customers when

mistakes like overbooking have occurred.

When guests arrive at the hotel, the hotel receptionist will greet them and check them in. He or

she will assign keys, will arrange for any needed baggage assistance, and will answer all

questions about amenities and hotel policies

FOOD AND BEVERAGES OUTLETS OF THE HOTEL

COFFEE SHOP 24 HOURS COFFEE SHOP

RESTAURANT SPECIALITY RESTAURANT

11 am – 3 pm

7 pm – 11.30 pm

RESTAURANT CHINESE SPECIALITY

RESTAURANT

11 am – 3 pm

7 pm – 11.30 pm

ROOM SERVICE 24 HOURS

BALL ROOM BANQUET HALL(UP TO 97 PAX)

GUFTAGOO BANQUET HALL(UP TO 300 PAX)

MEHFIL – BAR 11 am- 11.30 pm

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FOOD AND BEVERAGE FACILITIES

The Multi-cuisine Restaurant

Authentic world class flavors combine to create culinary magic at Indus. Savour cuisines from

the northern and coastal regions, exotic Oriental dishes like Thai, Chinese, Malaysian, Lebanese

and various Continental delicacies. Our gourmet chefs cook delicious recipes to satiate your

senses. You can choose from mouth-watering tandoori kebabs like reshmi murgh tikkas to

continental delights like steaks, grills, Italian pizzas and pastas to Mexican, Thai to Chinese.

You can take a tour of the entire world while relaxing in the luxury of ethnic interiors and food

that reaches your soul.

1. Specially restaurant

2. Room service

3. Coffee shop

4. Bar

The proposed hotel “ZENITH” will cater to all the basic food and beverage facilities.

The guests will be provided with excellent and exotic foods and beverages.

Coffee Shop (welcome)

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An angled table peeps through the silk curtains and will draws one into this dining area –

Le Bistro the 24-hour coffee shop. The sharing table is a melting pot for strangers to meet and

mingle. Inspired by the all-encompassing season those influences the landscapes of different

countries, the menu will offer a selection from World over. It will have a total of 60 covers.

Emphasis will be on subtle flavors, healthy and quality ingredients.

34

RESTAURANT/BAR

There will be restaurant Unlock bar in the ground floor. The restaurant will serve

exclusively Indian, Chinese, Continental specialty Cuisine. The restaurant will have both lunch

and dinner. The restaurant will be connected to the main glass kitchen over looking the garden

with a swimming pool. The function time of the restaurant will be

a) 11am to 3pm

b) 7pm to 11pm

35

BANQUET

The banquet hall Deep Inn will be situated at the ground floor with one open sky lawn attached

to it. The area of the banquet hall will be 2000 sq ft., and it will be the largest banquet hall of the

hotel.

HOUSEKEEPING DEPARTEMENT

36

Housekeeping is the department that deals essentially with cleanliness and all ancillary service

attached to that.

The standard plays an important role in the reputation of the hotels. One feels comfortable only

in the environment which is clean and well ordered, so cleanliness is important for health

foremost also for well being.

Accommodation in hotels tend to be the largest part of the hotel, it is the most revenue

generating department, the housekeeping department takes care of all rooms is often largest

department in hotels. The rooms in hotels are offered as accommodation to travelers/ guest as

individual units of bedroom. Some interconnected rooms are also made which will be helpful to

the guest and families.

Handle,store and apply cleaning chemicals

- Use and care of cleaning equipment

- Maintain cleaning and sanitation practices

- Clean wet and dry areas

- Prepare to clean rooms for guests

- Clean and sanitize bathroom fixtures and fittings and replace bathroom supplies and linen.

- Check and re-stock check-out room and clean floor.

- Stocking the trolley

- Security and safety

- Health and hygiene procedures

- Bed making procedures

- Cleaning and maintenance of the room

- Bedroom/living room stock lists and reporting

- Inventory of damaged items

- Maintaining and storing cleaning equipment and chemicals

Accomodation provided by housekeeping department.

37

1. Laundry

2. Turn down service

3. CMR (clean my room)

4. Baby crib service

5. Extra bed service

6. Baby Sitting

7. Minibar

8. Dutch wife

Equipments

1. Vaccum Cleaner

2. Iron and Iron board

3. Floor buffering machine

4. Maid Trolley

5. WC cleaning kit

6. Silvo and Brasso cleaning chemicals

Kitchen /Food production area

A kitchen is a room or part of a room used for cooking and food preparation.

In the West, a modern residential kitchen is typically equipped with a stove, a sink with hot and

cold running water, a refrigerator and kitchen cabinets arranged according to a modular design.

38

Many households have a microwave oven, a dishwasher and other electric appliances. The main

function of a kitchen is cooking or preparing food

A commercial kitchen is used for preparing food for sale to the public or membership in an

organization that uses the kitchen; a commercial kitchen usually must have an inspection by the

local health dept. of other authority before it is used for commercial purposes. A private kitchen

does not require an inspection unless a person using it plans to sell food to the public

.

Types of food production section

1. Indian food

2. Chinese food

3. Continental food

4. Bakery and pastry section

5. Tandoor

Types of Stores

1. Hardware Store

a). Engineering Store.

b). KST store.

39

c). Horticulture Store.

2. House keeping Store

a). Linen Store.

b). Uniform Store.

3. Stationary Store

4. Food Store

a). Dry Store.

b). Perishable Store.

c). Meat Store.

d). Dairy Product Store.

5. Liquor Store

a). Wine.

b). Beer.

c). Liquor.

6. Chemical Store

a). All chemicals used in hotel.

7. Audio-Video Store

a). Mic

b). Speakers.

c). Projector etc.

OTHER GUEST SERVICES AVAILABLE IN PROPOSED HOETL

40

Fitness Centre

It is located on the first floor. It is open to the room guest and members only. we have well

equipped health club having most modern amenities and equipped health club having most

modern amenities and equipment for exercising and jogging (gymnasium Room).

Facilities includes treadmill ,Stepper ,cross trainer, Rower and upright and recumbent cycle.

Flexibility ,Massage section offers Ayurvedic massage, Aromatherapy ,Reflexology.

The Spa consists of steam rooms, chill showers. The timing for the for the Fitness centre are

11:00 Am to Till 9:00Pm .

Business Centre

Business centre is located at the lobby level and it is 24 hrs open. SINGH hotel Business centre

furnish entire requirement of today’s business travelers ranging from conference rooms to

service like offering high speed wireless internet connectivity, work station,

photocopies ,scanning, spiral binding, laser, black &white and color printer ,faxes and above all

secretarial service. we also provide Data projector and LCD.

Travel desk

Open round the clock. facilities include booking / confirmation / cancellation of air tickets, car

and coach hire, domestic and international air tickets, rail ticketing, air charters and destination

management and itinerary planning .Regarding car hire Toyota corolla ,Mercedes Benz,

Mitsubishi lancer, land cruiser cars are made available immediately ,other cars need to be

arrange for.

41

Elevaters

There are a total of 3 elevators for guest use. Two capsule lifts near the lobby and one near the

Bar.

Along with it two for the service staff

Parking facility

Valet Parking is available for a daily fee and services on a first come basis. Season Valet Parking

Passes are also available. Valet Parking is located on the top deck of the Parking Garage

Parking is the act of stopping a vehicle and leaving it unoccupied. Parking on one or both sides

of a road is often permitted, though sometimes with restrictions.

Spa

42

Spa treatments for skin also make one feel good and revitalises the soul.

Spa therapies help balance the mind and the body giving a spiritual and harmonious

respite. Spa treatments are mostly natural and are an exquisite blend of herbs, oils and

massage strokes performed by specialists.

The best spa sessions offer treatments both indoors and outdoors which are isolated

and serene. The spa location is one of the most important factors for restoring

harmony in biochemical present in the body. This is done by stimulating the pressure

points in the body and increasing the blood circulation in a very natural setting. People

opting for spas located near sea beaches and less-populated areas respond to the

stimuli well and experience a stress-free life.

There are different kinds of spa treatments offered by beauty chains and individual

parlous such as hair spas, body spas, and feet spas to name a few. Such session usually

range from 30 minutes to 120 minutes and is usually a rewarding experience.

Spa beauty treatments are the best natural cures available to fight a hectic lifestyle.

Spa beauty treatments cure dehydrated and dry skin apart from body relaxation. Spa

massages also tend to loosen the cramped muscles and veins and improves blood

circulation.

Types of spa treatment

Day spa, a form of beauty salon.

Destination spa, a resort for personal care treatments.

Hot spring .

Body wraps, wrapping the body in hot linens, plastic sheets and blankets, or mud wraps,

often in combination with herbal compounds.

Nutrition and weight guidance.

Yoga and meditation.

Waxing, the removal of body hair .

43

Massage of body and face.

Facials, facial cleansing with a variety of products.

Bathing or soaking Hot spring Hot tub Mud bath Steam bath.

MANPOWER REQUIREMENT AND COST

SALARY &WAGES (YEARLY)

Sl.no Description No. of Staff Amount Total

In lakhs

1. General

Manger

01 30,000 3.6

2. F&B Manager 01 15,000 1.8

3. FO Manager 01 15000 1.8

4. Executive Chef 01 20,000 2.4

5. Executive

Housekeeper

01 20,000 2.4

6. Accountant 02 15,000 3.6

7. Store Manager 01 15,000 1.8

8. Store

Supervisor

01 10,000 1.2

44

9. Engineer 01 10,000 1.2

10. Technicians 04 5,000 2.4

11. Captain 04 14000 6.72

12. Stewards 20 6000 14.4

13. Banquet

Manager

01 20000 2.4

14. Room Boys 08 6000 5.76

15. HK Supervisor 02 10,000 2.4

16. Security

Manager

01 7,500 0.9

17. Security guards 06 4500 3.24

18. Sales & Mark.

Manager

01 20,000 2.4

19. Asst. Sales &

Mark. Manager

01 12,000 2.4

20. Sales & Mark.

Executives

03 9,000 3.24

21. Restaurant

Manager

02 18,000 4.32

22. H.R. Manager 01 20,000 2.4

23. Asst. H.R.M 01 12,000 1.4

24. H.R. Executive 02 7,000 1.68

25. Front Office

Assistant

05 6,000 3.6

26. Sous Chef 02 15,000 3.6

27. Commis 10 7000 8.4

28. Cooks 12 6,000 8.64

29. Kitchen

Stewarding

Manager

01 7000 0.84

45

30. Kitchen

Stewarding

Boys

05 2000 1.2

31. Bell Desk

Manager

01 15,000 1.8

32. Bell Captain 02 12000 2.8

33. Bell Boys 04 3000 1.44

34. Door Keeper 02 5,000 3.6

Total - 120 110.22

Salary per per annum = Rs.110.22

Salary per monthly = Rs. 9.18

Benefits (20% of total salary) = Rs. 132.27

Training charges (2% of salary) = Rs. 2.20

TOTAL salary and wages = Rs. 134.00

MANPOWER REQUIREMENT

The success of any service department depends to a large extent on the manpower and the

productive of its, work force. Success is personal management might be attached only with good

planning.

46

The shift time for the personal hotel will be :

Morning shift : 7am to 4pm

Afternoon shift : 3pm to 12am

Night shift : 11pm to 8am

The manpower of the hotel will be disturbed as below

ADMINISTRATIVE salary

General manger 1 50000

Assistant manager 1 32000

PA to General manager 1 19000

Total 3 101000

FRONT OFFICEsalary

Front office manager 1 28000

Lobby manager 1 20000

Bell captain 1 10000

Bell boys 4 7000

Telephone operators 2 8000

Telephone supervisor 1 7500

47

Front office assistant 2 19000

Total 12 99500

FOOD AND BEVERAGE (PRODUCTION) salary

Executive chef 1 40000

Sous chef 2 15000

Chef de partie 5 12000

Commis 20 10000

Total 28 77000

FOOD AND BEVERAGE (SERVICE) salary

F&B manager 1 30000

Restaurant manager 2 22000

Banquet manger 2 20000

48

Captains 4 8500

Stewards 16 7500

Barmen 3 6000

Total 25 94000

Room service manager 1 10000

Rom service order taker 3 6500

Steward 6 6000

Total 10 22500

HOUSE KEEPING salary

Executive housekeeping 1 22000

Assistant house keeper 1 18000

Floor supervisor 4 15000

Linen room supervisor 2 12000

Uniform room supervisor 2 9000

Housekeeping stores 1 8000

House men 15 7000

Gardeners 2 4000

49

Total 28 95000

Marketing Feasibility and Financial Viability

KITCHEN STEWARDING salary

Kitchen stewarding supervisor 1 8500

Assistant kitchen stewarding 1 7000

Dish and pot washers 4 4000

Total 6 19500

50

COST OF BUILDING

DESCRIPTION AMOUNT

Total Built up Area (Sqft)

58,000

Rate/Sqft

1,500

Cost 8,70,00,000

15% of Electrical Work

60,00,000

12% on Plumbing & Drainage 49,70,000

25% on Consultant 53,27,000

Total 1032,97,000

51

Therefore the cost of building is Rs 1032.97 lakhs.

52

RETURN ON INVESTMENT

Return on Net cash flow

Investment (ROI) = ------------------ x 100

Equity

ROI I YEAR = 323.32

---------- x 100

1032.97

= 31.3

348.11

ROI II YEAR = ---------- x 100

1032.97

= 33.7

366.70

ROI III YEAR = ----------- x 100

53

1032.97

= 35.5

389.43

ROI IV YEAR = ---------- x 100

1032.97

= 37.7

ROI V YEAR = 405.96

---------- x 100

1032.97

= 39.3

Average R.O.I = I + II + III + IV + V

---------------------

5

31.3+33.7+35.5+37.7+39.3

= -----------------------------------

5

= 35.5

54

Payback period = 100

--------

R.O.I

= 100

-------

35.5

= 2.82

2 years and 9 months

PLANT & MACHINERS

55

Items Cash in lakhs

Central Air Conditioner 7.00

Elevators(Lift 4) 8.00

Generator 9.10

Transformer 5.06

Bore Well 3.14

Boiler 3.00

EPABX 2.00

Instruments 2.02

Exhaust & Ventilation 6.00

Close Circuit Television 5.38

Kitchen Equipment 7.72

Fire Fitting 5.00

Total 65.5

56

GUEST ROOMS & SUITES

Items Price(Rs) Nos. Total

Single bed 3000 28 0.84

Twin Bed 3,000 24 0.72

Double Bed 6,000 16 0.96

Side Table 3000 125 3.75

Chairs 3200 100 3.20

Coffee Table 3500 60

2.1

Cupboard 3000 60 1.8

57

Luggage Rack 3500 60 2.1

Magazine Rack 3000 60 1.8

T.V. Stand 2000 60 1.2

Carpet

Mirrors

4000

1500

60

80

2.4

1.2

Washbasin

Bathtub

Water Closet

10000 180 18.00

Upholstery 2000 60 1.2

Dressing Table 2000 60 1.2

Fixtures - - 3.00

Total 34.67

Total = 34.67lakhs

58

FOOD & BEVERAGES OUTLET

RESTAURANT

Items Price Nos. Total

Tables 1000 13 0.13

Chairs 600 52 0.312

Side Station 2500 3 0.075

Décor & Upholstery

3000 All Inclusive 0.3

Fixtures 12500 All Inclusive 0.125

Music system 30,000 0.30

Bar counter 40000 0.40

59

Total - 1.302 lakhs

Room Service

Item Price (RS) No’s Total (Lakhs)

Breakfast Trays 200 20 0.04

Tea Trays 180 30 0.054

12” Salvers 100 15 0.015

9” salvers 80 10 0.008

Trolleys 2000 4 0.08

Racks 3000 3 0.09

Order-Taker Cabin, Desk 8000 1 0.08

Misc 2250 1 0.0225

TOTAL 0.3895

60

BANQUET / CONVENTION HALLS

Item Price (RS) No’s Total (Lakhs)

Tables 600 200 1.2

Chairs 1500 50 0.75

Carpet 2000 4 0.08

Podium 1500 2 0.03

P A system 10000 1 0.1

12” salvers 250 10 0.025

Fixtures and Upholstery 0.08

TOTAL 2.265

61

STORES, PURCHASE AND HOUSE KEEPING

Item Price No. Total (Lakhs)

Cupboard 3000 6 0.18

Racks 2500 5 0.125

Shelves 2500 8 0.20

Bins 1000 6 0.06

Fixtures --- 0.18

TOTAL 0.745

62

ADMINISTRATION

Item Price No. Total (Lakhs)

Tables 2000 5 0.1

Chairs 1000 15 0.15

Fixtures --- --- 0.08

TOTAL 0.33

63

RECEPTION AND LOBBY

Item Price No. Total (Lakhs)

Counter 4000 6 0.24

Sofa Set 18000 3 0.54

Luggage Carrier 8000 1 0.080

Stationary --- --- 0.13

Safe Deposit 2000 1 0.02

Cup Board 12000 1 0.12

Fixtures --- --- 0.18

Miscellaneous --- --- 0.10

TOTAL 1.47

64

STAFF CAFETERIA

Item Price No. Total (Lakhs)

Tables and chairs (attached

benches)

3000 15 0.45

Fixtures --- --- 0.06

TOTAL 0.96

65

MISCELLANEOUS FIXED ASSETS

F&B Outlets

RESTURANT/BAR

Item Price (RS) No.

(Inc Par Stock)

Total (Lakhs)

Table Cloth 250 39 0.0975

Napkins 60 156 0.0936

TOTAL 0.1872

66

BANQUETS/ CONFERENCE

Item Price (Rs) No’s

(Inc Par Stock)

Total (Lakhs)

Table Cloth 300 150 0.45

Napkins 60 600 0.36

Frills 400 150 0.60

TOTAL 1.47

67

Guest Room / Suite Room Linen

Item Price (Rs) No.

(Inc Par Stock)

Total (Lakhs)

Double Bed Sheet 2000 20 0.40

Single Bed Sheet 1500 56 0.84

Blankets 3000 72 2.16

Blanket Cover 3500 72 2.52

Mattress 4500 72 3.24

Mattress Protector 300 72 0.216

Bed Covers

(single, double)

550 76 0.20

Pillow Cover 40 92 0.368

Hand Towel 40 92 0.368

Bath Towel 100 92 0.092

Bath Mat 60 60 0.036

Feather pillows 40 92 0.368

TOTAL 10.4768

Par Stock(x 4) of the total = 4 x 10.4768

= 41.9072

68

Kitchen Stewarding

Item Price per set (Rs) No (sets) Total (Lakhs)

Glasses 100 250 0.25

Chinaware 150 200 0.30

Cutlery 800 250 2.0

Flat Ware 1100 200 2.20

Miscellaneous --- 0.30

TOTAL 5.05

69

BANQUETS

Item Price per set (Rs.) No. (sets) Total (Lakhs)

Glassware 100 250 0.25

Chinaware 150 300 0.45

Cutlery 800 300 2.40

Flat Ware 110 400 4.40

Miscellaneous --- --- 0.30

TOTAL 7.80

70

STAFF CAFETERIA

Item Price (RS) No. Total (Lakhs)

Plates 60 120 0.072

Spoons 20 150 0.03

Forks 20 150 0.03

TOTAL 0.132

71

Miscellaneous House Keeping Assets

Item Price (Rs) No’s Total (Lakhs)

Vacuum Cleaner 3000 3 0.09

Cleaner Mug 2000 4 0.08

Mops 150 10 0.015

Brooms 70 10 0.007

Squeezer 80 10 0.008

Duster 10 100 0.01

Waiters Cloths 10 100 0.01

Miscellaneous --- --- 0.02

TOTAL 0.24

72