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Field service management software ict 2013 exhibition

Date post: 27-Mar-2016
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Taskenger – mobile workforce management software provides the full range of field service management solutions. • Work order planning - Manual and automated work order planning employing cutting-edge technologies results in more efficient production at lower cost and resources. • Real-time employee monitoring, work progress, possibility to reschedule tasks and forward additional information without having to make a phone call, and possibility to monitor the location of your employees – all this in real-time. • Reliable analysis - accurate information about the time and location of accomplished work and the time spent in travel to the work site. SLA control. Possibility to compare the planned and the real route. • Mobility - Task registration online and their forwarding to the employees’ smart phones or tablet computers eliminates paper reports and abundant calls between the externally working employees and the office. • Real-time map - Employee activity map allows monitoring the locat
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Page 1: Field service management software ict 2013 exhibition

www.taskenger.com

Mobile task management system TASKENGEREffectively organize mobile employees tasks and improve the quality of service.

TASKENGER – Task planning, allocation, control and analysis system. It helps to organize tasks of mobile workforce and ensure the quality of work and customer service. This solution is created for businesses which provides maintenance services, but it can be applied in any kind of company which has a mobile workforce.

What does it do:What does it do:

• lets automatically create work schedules and routes;• dispatches tasks directly to employees’ mobile devices;• presents detailed work reports; • centrally stores information about the mobile workforce performance and results;• helps to evaluate and improve customer service and the quality of work performed by mobile workforce.

WWith TASKENGER You can

Mobile employees:• get tasks and needful information to your mobile device; • stop wasting time on paper reports; • plan the most efficient travel route;• know your schedule for your day – including breaks.

Dispatchers: •• easily organize work orders and automatically allocate tasks; • know, where and which task is carried out by which employee;• faster respond to „hot“ customers;• promptly create electronic reports to managers.

Your customers:• see the reports of work performed;• register new work orders in self-service website;• more e• more effectively communicate with dispatchers in solving the problem.

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