FieldServiceManagement
Professional.Reliable.Experienced.
Professional.Reliable.Experienced.
QuestInformaticsPrivateLimited#960,IIMain,IVBlock,Rajajinagar,Bangalore-560010,Karnataka,India.
Email:[email protected]
Telephone:+91-80-65791453/23206669/65961735
TeleFax:+91-80-23206670
www.questinformatics.com Professional.Reliable.Experienced.
Industrieswecaterto...
•Boostscompanypro�itability.
•Rightresourceatrighttimeforrightjob.
•Reductionofoperational&travelcost.
•Effectiveutilizationofresources.
•Mobilecoordination&userfriendly.
•Complementarycustomerportal.
•Customerserviceandresponse.
•Improvedtrackingandvisibility.
•Businessrules�lexibility.
•Centralizedcontrolofalllocations.
Services
• EngineeringServices
•Assigningrightresourceswithrighttoolsatrighttime.
PrioritizationofcallsbasedonSLAandotherconsiderations.•
Progressupdatesfromonfieldtechnicians.•
Updatestocustomersonjobschedule,statusandservice•
feedback.
MonitoringSLA,Responsetime,Resolutiontime,Machineuptimeand•
Breakdowntime.
Monitoringandtrackingmachineservicehistoryandre-work.•
Informationofserviceengineers’efficiencyonoperationlevel.•
Trackingtravelexpensesandpartsavailability.•
Generatingcustomizedreportsonadhocbasis.•
www.questinformatics.com
Worldclassaftermarketproductsandservices
Swiftresponseto
customercalls
RegularSMSandEmailupdates
ImprovesResolution
time
Industrypainareas
WhatFSMdoes?
Benefits
Otherofferings
Otherproductsavailable:
•SupportDeskSystem
•RemanufacturingManagementSystem
•AfterMarketERP
•FloatManagementSystem
•RentalandRe-marketingSystem
•WarrantyManagementSystem
•CSA(CustomerServiceAgreement)
•CRM(CustomerRelationshipManagement)
•VendorManagement
FSMnotonlyallowscompaniestoappropriatelyschedulebasedontask&
resourceavailability, it alsohelps them tomonitorprogressandmanage
parts inventory effectively. It helps companies to integrate field service
process, improve communication across all levels of organization and
streamline work process ensuring faster resolution time to enhance
customersatisfactionandloyalty.FSMenablescompaniestosyncfieldand
officeoperations.
