Final Spss Output-table

8/2/2019 Final Spss Output-table

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Frequencies

Statistics

Gender

AgeGroup

Name of your bank

Education

Occupation

Familysize

Incomelevel

BrandLoyaltyof SBI

Brandloyalty of

ICICI

ServicePrefer Of

SBI

ServicePrefer of

ICICI

ServiceQuality of

SBI

Service

Quality

Of ICICI

N Valid104 104 104 104 104 104 104 52 54 51 54 49

54

Missing

0 0 0 0 0 0 0 52 50 53 50 5550

Frequency Table & Bar Chart

Gender

Frequency Percent Valid PercentCumulative Percent

Valid 169 66.3 66.3

66.3

2 35 33.7 33.7 100.0

Total 104 100.0 100.0



Age Group


Valid 150 48.1 48.1

48.1

219 18.3 18.3

66.3

3 19 18.3 18.384.6

4 16 15.4 15.4100.0

Total 104 100.0 100.0



Name of your bank

Frequency Percent Valid Percent Cumulative Percent

Valid 153 51.0 51.0

51.0

251 49.0 49.0

100.0

Total 104 100.0 100.0



Education


Valid 14 3.8 3.8

3.8

216 15.4 15.4

19.2

3 18 17.3 17.336.5

4 53 51.0 51.087.5

5 13 12.5 12.5100.0

Total 104 100.0 100.0



Occupation


Valid 137 35.6 35.6

35.6

2 32 30.8 30.8 66.3

3 23 22.1 22.188.5

4 12 11.5 11.5100.0

Total 104 100.0 100.0



Family size


Valid 153 51.0 51.0

51.0

244 42.3 42.3

93.3

3 7 6.7 6.7100.0

Total 104 100.0 100.0



Income level


Valid 124 23.1 23.1

23.1

230 28.8 28.8

51.9

3 31 29.8 29.881.7

4 19 18.3 18.3100.0

Total 104 100.0 100.0



Brand Loyalty of SBI


Valid 114 13.5 26.9

26.9

29 8.7 17.3

44.2

3 13 12.5 25.069.2

4 4 3.8 7.776.9

5 12 11.5 23.1100.0

Total 52 50.0 100.0

Missing System 52 50.0

Total 104 100.0



Brand loyalty of ICICI


Valid 113 12.5 24.1

24.1

212 11.5 22.2

46.3

3 11 10.6 20.466.7

4 15 14.4 27.894.4

5 3 2.9 5.6100.0

Total 54 51.9 100.0


Total 104 100.0





Service Prefer Of SBI


Valid 129 27.9 56.9

56.9

28 7.7 15.7

72.5

3 4 3.8 7.880.4

4 10 9.6 19.6100.0

Total 51 49.0 100.0


Total 104 100.0



Service Prefer of ICICI


Valid 19 8.7 16.7

16.7

220 19.2 37.0

53.7

3 12 11.5 22.275.9

4 13 12.5 24.1

100.0

Total 54 51.9 100.0


Total 104 100.0





Service Quality of SBI


Valid 14 3.8 8.2

8.2

213 12.5 26.5

34.7

3 28 26.9 57.191.8

4 4 3.8 8.2100.0

Total 49 47.1 100.0


Total 104 100.0





Service Quality Of ICICI


Valid 14 3.8 7.4

7.4

224 23.1 44.4

51.9

3 12 11.5 22.274.1

4 9 8.7 16.790.7

5 5 4.8 9.3100.0

Total 54 51.9 100.0


Total 104 100.0



10. Rank Services Provided ( if you've chosen SBI) [Services / Products were well

explained.]


Valid 17 6.7 14.3

14.3

29 8.7 18.4

32.7

3 16 15.4 32.765.3

4 13 12.5 26.591.8

5 4 3.8 8.2100.0

Total 49 47.1 100.0

Missing System55 52.9

Total 104 100.0





10. Rank Services Provided ( if you've chosen SBI) [Service is always provided in a timely

manner.]


Valid 11 1.0 2.0

2.0

215 14.4 30.6

32.7

3 16 15.4 32.7 65.3

4 12 11.5 24.589.8

5 5 4.8 10.2100.0

Total 49 47.1 100.0


Total 104 100.0



10. Rank Services Provided ( if you've chosen SBI) [Staff members are helpful.]


Valid 12 1.9 4.1

4.1

213 12.5 26.5

30.6

3 20 19.2 40.871.4

4 11 10.6 22.493.9

5 3 2.9 6.1100.0

Total 49 47.1 100.0


Total 104 100.0





...Rank Services Provided ( if you've chosen ICICI) [Services / Products were well

explained.]


Valid 1 5 4.8 9.3 9.3

27 6.7 13.0

22.2

3 20 19.2 37.059.3

4 20 19.2 37.096.3

5 2 1.9 3.7100.0

Total 54 51.9 100.0


Total 104 100.0





...Rank Services Provided ( if you've chosen ICICI) [Service is always provided in a timely

manner.]


Valid 1 3 2.9 5.6 5.6

27 6.7 13.0

18.5

3 12 11.5 22.240.7

4 23 22.1 42.683.3

5 9 8.7 16.7100.0

Total 54 51.9 100.0


Total 104 100.0



...Rank Services Provided ( if you've chosen ICICI) [Staff members are helpful.]


Valid 15 4.8 9.3

9.3

26 5.8 11.1

20.4

3 14 13.5 25.946.3

4 17 16.3 31.5

77.8

5 12 11.5 22.2100.0

Total 54 51.9 100.0


Total 104 100.0



Descriptive



Descriptive Statistics

N MeanStd. Deviation

Age Group104 2.0096

1.13630

Family size104 1.5577

.62047

Income level104 2.4327

1.04058

10. Rank Services Provided ( if you've

chosen SBI) [Services / Products were well

explained.]

49 2.961.172


chosen SBI) [Service is always provided in

a timely manner.]

49 3.101.026


chosen SBI) [Staff members are helpful.] 49 3.00.957

...Rank Services Provided ( if you've chosen

ICICI) [Services / Products were well

explained.]

54 3.131.010


ICICI) [Service is always provided in a

timely manner.] 54 3.52

1.094


ICICI) [Staff members are helpful.] 54 3.461.224

Valid N (list wise) 2



Nonparametric Correlations

Correlations

Service Quality of

SBI

Service Quality Of

ICICI

Spearman's rho Service Quality of SBI Correlation Coefficient1.000

-.500

Sig. (2-tailed) . .667

N49

3

Service Quality Of ICICI Correlation Coefficient-.500

1.000

Sig. (2-tailed).667

.

N3

54

Median

Statistics

Service Quality of

SBI

Service Quality Of

ICICI

N Valid 49 54

Missing55

50

Median3.0000

2.0000





Chi-Square Test

Frequencies

Education

Observed N Expected NResidual

14 20.8

-16.8

216 20.8

-4.8

3 18 20.8-2.8

4 53 20.832.2

5 13 20.8-7.8

Total 104

Brand Loyalty of SBI

Observed N Expected NResidual

114 10.4

3.6

29 10.4

-1.4

3 13 10.42.6

4 4 10.4-6.4

5 12 10.41.6

Total 52

Test Statistics



Education

Brand Loyalty of

SBI

Chi-Square67.827a 6.269b

df 4 4

Asymp. Sig..000

.180

a. 0 cells (.0%) have expected frequencies less than 5.

The minimum expected cell frequency is 20.8.

b. 0 cells (.0%) have expected frequencies less than 5.

The minimum expected cell frequency is 10.4.



Chi-Square Tests for SBI Bank

Crosstabs 1

Case Processing Summary

Cases

Valid MissingTotal

N Percent N Percent NPercent

Education * Brand Loyalty of SBI

52 50.0% 52 50.0% 104 100.0%

Education * Brand Loyalty of SBI Cross tabulation

% of TotalBrand Loyalty of SBI

Total

1 2 3 4 5

Education 11.9% 1.9%

3.8%

29.6% 1.9% 1.9%

13.5%

33.8% 1.9% 3.8% 5.8% 1.9%

17.3%

4 7.7% 9.6% 17.3% 1.9% 17.3%53.8%

55.8% 5.8%

11.5%

Total 26.9% 17.3% 25.0% 7.7% 23.1% 100.0%



Chi-Square Tests

Value df

Asymp. Sig. (2-

sided)

Pearson Chi-Square 30.265a 16 .017

Likelihood Ratio30.098 16

.017

Linear-by-Linear Association .077 1.781

N of Valid Cases 52

a. 22 cells (88.0%) have expected count less than 5. The minimum expected

count is .15.

Chi-Square Tests for ICICI BankCrosstabs

Case Processing Summary

Cases

Valid MissingTotal

N Percent N Percent NPercent

Occupation * Service Prefer of

ICICI54 51.9% 50 48.1% 104

100.0%



Occupation * Service Prefer of ICICI Cross tabulation

% of TotalService Prefer of ICICI

Total

1 2 3 4

Occupation 17.4% 5.6% 1.9%

14.8%

29.3% 16.7% 3.7% 7.4%

37.0%

3 3.7% 11.1% 7.4% 9.3%31.5%

4 3.7% 1.9% 5.6% 5.6%16.7%

Total16.7% 37.0% 22.2% 24.1%

100.0%

Chi-Square Tests

Value df

Asymp. Sig. (2-

sided)

Pearson Chi-Square8.734a 9

.462

Likelihood Ratio10.729 9

.295

Linear-by-Linear Association .821 1.365

N of Valid Cases 54

a. 14 cells (87.5%) have expected count less than 5. The minimum expected

count is 1.33.



T-Test

One-Sample Statistics

N Mean Std. DeviationStd. Error Mean

Family size104 1.5577 .62047

.06084

Income level104 2.4327 1.04058

.10204

One-Sample Test

Test Value = 0

t df Sig. (2-tailed) Mean Difference

95% Confidence Interval of the

Difference

Lower Upper

Family size 25.602 103 .000 1.55769 1.4370 1.6784

Income level23.841 103 .000 2.43269 2.2303

2.6351

Date post:	05-Apr-2018
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Final Spss Output-table

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