50
UNCOVERING INTEGRATED FUNDRAISING BEST PRACTICES – FOR HEALTH-RELATED ORGANIZATIONS IN CANADA Presented by:
| Date post: | 12-Jul-2015 |
| Category: |
Business |
| Upload: | ashley-donald |
| View: | 535 times |
| Download: | 2 times |
UNCOVERING INTEGRATED FUNDRAISING BEST PRACTICES –FOR HEALTH-RELATED ORGANIZATIONS IN CANADA
Presented by:
Who Am I?
Michael Johnston
President and Founder, hjc
At the end of the session, we’ll ask you to go online and fill out
our integration survey. We’ll select 2 WINNERS to receive
complimentary 1-hour Canadian health-related organization
integrated fundraising consulting session
http://www.surveymonkey.com/s/WQJMGCB
Take our survey at the end of
the session!
The current reality – what you told us
• Over 30 organizations answered the questionnaire
• Here’s what you’ve told us – and your peers
Online – it’s still early days
14%
7%
55%
14%
3%
7%
What best describes the ratio of individual donations your organization receives online versus offline?
I don't know
0% online / 100% offline
5% online / 95% offline
10% online / 90% offline
15% online / 85% offline
20% online / 80% offline
You are slightly higher than other verticals
26%
48%
11%
4%
11%
What is the average size of indiviudal donation to your organization?
$10-$49
$50-$99
$100-$149
$200-$249
$250 or more
Is this a middle donor gift opportunity?
QUESTION ONE: How many of you have a middle donor program?
A hospital’s mid-level donor file four years
after beginning . . .
Number of active donors increased: 58%
Number of annual gifts increased: 66%
Average gift increased: 27%
Revenue per donor increased: 34%
Revenue increased: 111%
Two surprises...
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Recurring monthly giving Planned giving Special events Peer-to-peer fundraising Annual/regular giving campaigns
Through which of the following sources does your organization receive donations? Select all that apply.
??
Maximizing peer 2 peer
• third party event portals• memorial/tribute/honour giving• virtual galas to compliment real galas
Too manual
Leveraging online
Going even farther
Peer to Peer and Memorial Giving
Peer to Peer and Memorial Giving
Stand Alone Online Campaigns
You are lower than other verticals
8%
4%
31%
27%
15%
11%
4%
What is closest to the average size of your recurring monthly gifts?
I don't know
Less than $10
$10
$15
$20
$25
$35 or more
$10
Question 2: How many of you use the phone to upgrade your monthly donors?
You are lower than some other verticals
19%
46%
31%
4%
Approximately what percent of your annual fundraisinig revenue comes from recurring monthly giving?
I don't know
0%-5%
6%-10%
31% or more
Create a visual monthly giving program brand and use it consistently
• Make it mission and brand related – not generic monthly giving
6/1/2012 proprietary and confidential
Create some benefits and exclusivity around being a monthly donor
You are ‘punching under weight’
23%
23%
18%
18%
14%
4%
Approximately what percent of your annual fundraisinig revenue comes from planned gifts?
I don't know
0%-5%
6%-10%
11%-20%
21%-30%
31% or more
The cultivation survey:
• Sent to 57,400 donors
• 3 key segments: Monthly, Active & Lapsed
• 5,530 responses (response rate of 11%)
• Raised $17,574 – a bonus!
• Reactivated 30 donors
• Found 85 expectances and 292 legacy leads
• 143 middle and major donor leads!
• Key: shared budgeting!
Turbo Charging your planned gifts with an integrated approach...
Get information for many departments…
1. Collect personal preferences of donors for targeted marketing appeals
2. Collect demographic data for marketing purposes –and connect it automatically to the database!
3. Build a deeper relationship with donors – give them a platform to be heard
4. Uncover leads for other forms of giving – including legacies, middle gifts, and major donor gifts
The goals of the survey
Events are important – but how can you do them more effectively?
10%
31%
35%
17%
7%
What percentage of your annual fundraising is done through events?
I don't know
0-19%
20-39%
40-59%
60% or more
Proprietary and Confidential29
Proprietary and Confidential30
1. Average raised per committee member: $17,129.83
2. Top 3 committee fundraisers raised $189,252
You are a very traditional channel vertical
71%
11%
7%
3%4%
4%
Which channel is most important to your annual/regular giving program?
Direct Mail
Face-to-face
Phone
Radiothon
Online
Events
HOLIDAY 2011 CAMPAIGN
The campaign featured a landing page, which displayed “messages of hope”, left by constituents when they were making donations.
They wanted to better combine traditional direct mail with online to improve results.
HOLIDAY 2011 CAMPAIGN – MORE ONLINE IN SUPPORT OF DIRECT MAIL
The campaign was active for about three weeks, ending on December 31, 2011.
It included:1. Google AdWords Search Network (Paid Account)2. Google AdWords Display Network3. Google AdWords Search Network (Google Grant
Account)4. Email – 4 waves
eCard
DM engagement device
RESULTS AND LEARNINGS
Overall Revenue: 1,272 gifts, $275,003, $216.20 average gift
1. Big Breakthrough #1: Google Search, Adwords -$2,500 spent with a return of $58,000.
2. Big Breakthrough #2: Integration across channels worked
3. Big Breakthrough #3: More emails, with personalization and e-cards, led to more money online
4. 60% increase in revenue from the year before by combining direct mail and online – with the data used from RE
You see a changing future...
61%14%
14%
7%4%
Which channel do you think will be most important to your annual/regular giving program in 10 years?
Online
Events
Face-to-face
Direct Mail
Phone
And the data backs up your projections about online
• Charitable web site traffic growth in 2011: 38.9% in Canada vs. 11.1% in US
• Charitable email open rates in the US were 18.4% vs. 29.2% in Canada
• 33% of online donations in Canada are monthly (and monthly is growing online at 7.4% last year)
• But in many ways, we are play ‘catch up’ with our US counterparts
Data above from Blackbaud:Convio 2012 Online Benchmark Study - http://www.convio.com/2012benchmark
Ambivalent on hand helds?
21%
54%
25%
How interested are you in using mobile giving to raise money?
Very interested
Somewhat interested
Not Interested
Very, very early days
83%
14%
3%
Do you currently use mobile giving?
No
Yes
I don't know
DONOR EXPERIENCE STAFF PRODUCTIVITYVS.
The raiser’s Edge Mobile app
Newer, not older web sites?
69%
17%
7%
4%3%
How many years ago did you last redesign your website?
Less than 2 years
3-4 years
5-6 years
7 or more years
I don't know
Newer, not older web sites?
Opportunity for more intimate contact?
3%
21%
17%
10%
21%
28%
On average, how far do your donors live from your main healthcare facility?
Less than 5 kilometers
5-9 kilometers
10-14 kilometers
15-19 kilometers
20+ kilometers
I don't know
Question 3: How many of you have KPIs for visits for larger gift giving?
Opportunity for more intimate contact?
Opportunity for more intimate contact?
New ways to get community support...
St Joseph’s Health Care Centre Foundation in Toronto is using professional direct dialogue services to help secure: event pledge participants and local business commitments to make their upcoming Fall event success e.g. Direct Dialoguers going to shops and knocking on doors, etc
Take our survey!
At the end of the session, we’ll ask you to go online and fill out
our integration survey. We’ll select 2 WINNERS to receive
complimentary 1-hour Canadian health-related organization
integrated fundraising consulting session
http://www.surveymonkey.com/s/WQJMGCB
