ISG Confidential. © 2020 Information Services Group, Inc. All Rights Reserved.
Proprietary and Confidential. No part of this document may be reproduced in any form or by any
electronic or mechanical means, including information storage and retrieval devices or systems,
without prior written permission from Information Services Group, Inc.
Firm Presentation
2ISG Confidential. © 2020 Information Services Group, Inc. All Rights Reserved.
ISG: Who We Are
Founded in 2006. Nasdaq: III
A leading global technology research and advisory firm
Experts in bottom-line, operational improvement and performance
Focus on big areas of spend and transformation: technology, people, processes
IT; Cloud/Digital/Automation; Network; Business–HR, BPO, Engineering
Proprietary, industry-leading database that underpins all our work
3ISG Confidential. © 2020 Information Services Group, Inc. All Rights Reserved.
NetworkServices
RoboticProcess
Automation
Sourcing Data &
Advisory Services
OrgChange
Management
DigitalPlatforms &
Solutions
Events
MarketResearch &
Analysis
Managed Services
OperationalBenchmarking
PublicSector
Services
VendorBenchmarking
SatisfactionBenchmarking
HR Technologies
Your CustomSolution
ProviderServices
EngineeringAdvisoryServices
BusinessAdvisoryServices
SoftwareAdvisoryServices
The Industry Pioneer. Still Leading the Way.
Your ROI
For Every Advisory
Dollar Spent*
Comprehensive
Sourcing Data
Sourcing Data
Transaction Value
1989
170KRECORDS
45KENTERPRISES
Our Clients
Recommend Us95%OF CLIENTS
$20 TO$40USD
*Savings determination based on average client transaction experience with market price savings for all transactions worldwide in the last several years. Individual client ROI will vary based on client objectives and numerous other factors.
BILLION
465$
Global Reach. Global Support.
700Clients Served Annually
40+Countries Served
1,300+Professionals
4ISG Confidential. © 2020 Information Services Group, Inc. All Rights Reserved.
ISG By the Numbers
50%Share of ClientEngagements
with DigitalComponent
We’ve savedour clients over
6,250,000hours of
manual labor
40%of revenue
associated w/Digital Products
85%of our clients are
repeat clients175+Automation
Clientsserved in the last
five years with rapid growth
Served over
500clients with Digital
transformationprojects
Helped over
250clients adopt
Public cloudsolutions
Savings determination is based on average client transaction experience with market price savings for all transactions worldwide in the last several years. Individual client ROI will vary based on client objectives and numerous other factors.
5ISG Confidential. © 2020 Information Services Group, Inc. All Rights Reserved.
Capability Timeline
Data and Analytics
US Public Sector2011
EMEA Public Sector
Satisfaction Benchmarking
2014
Research2015
Research
RPA, Network Advisory
Organizational Change
Management
2016
2007 Sourcing Solutions
2006 ISG is founded
6ISG Confidential. © 2020 Information Services Group, Inc. All Rights Reserved.
ISG Index™
ISG Insights™
ISG Momentum®
ISG Provider Lens™
ISG Performex™
ISG on Demand
ISG Custom Research
Subscription-based market and technology insights
Services targeted to:Enterprise Clients, Service and Technology Providers
7ISG Confidential. © 2020 Information Services Group, Inc. All Rights Reserved.
Advice and support for achieving operational excellence
Data & Analytics; Benchmark Capabilities
Strategy & Operations
Organizational Change Management (OCM)
Sourcing Advisory
Network Advisory Services
Enterprise Software Platforms; License Negotiations
Enterprise Print Services
Cloud/Digital Services
Robotic Process Automation (RPA)
8ISG Confidential. © 2020 Information Services Group, Inc. All Rights Reserved.
Managing $50 billion of supplier contracts
Manage supplier contracts for enterprise clients
Financial, quality, performance metrics
Managing 700+ enterprise contracts with more than
175 unique providers, including IBM, HPE, HCL, CZT,
ATT, BT and others
Software enabled: ISG GovernX™, ServiceNow,
Watson, Holmes
Multiyear contracts; 300 professionals primarily
in ISG India-Bangalore
9ISG Confidential. © 2020 Information Services Group, Inc. All Rights Reserved.
Producer of Must-Attend Industry Conferences
ISG Sourcing Industry Conferences – US, EMEA, India
ISG Executive Provider Summit
ISG Digital Business Summit series
ISG Automation Summit
ISG Future Workplace Summit
ISG Paragon Awards™
10ISG Confidential. © 2020 Information Services Group, Inc. All Rights Reserved.
Business Decision Cycle
KNOW ASSESS DESIGN EXECUTE OPERATE
1 2 3 4 5
We’re with you every step of the way.
11ISG Confidential. © 2020 Information Services Group, Inc. All Rights Reserved.
ISG Client Solutions & Core Industries
AutomotiveAerospace & Defense
BankingChemicals
Consumer Goods
Energy & UtilitiesFinancial Services
GovernmentHealth Care
InsuranceLife Sciences
ManufacturingMedia & Entertainment
Metals & Mining
Pharma/Biotech/Medical Devices
Private Equity & M&APublic Sector & Education
Retail
Technology & Service Providers
Telecommunications Transportation & Logistics
Travel & Hospitality
Our Core Services
Our Expertise
Research & Events
Data & Analytics
Digital Strategy & Solutions
Sourcing Solutions
Managed Services
Our Core Industries
Cloud/IT Modernization
CyberSecurity
Future Workplace
NextGen Apps
Network & Software Advisory
Technology
Automation
Blockchain
Digital Strategy & Transformation
Enterprise Agility
IoT/Engineering Services
Platforms
Digital
Benchmarking
Contact Center
Finance & Accounting
Human Resources
Facilities
Procurement
Business
Strategy
Target Operating Model
Renewal Renegotiation
Transaction
Transition
Governance
Sourcing
Market Data & Benchmarking
Client Acquisition & Retention
Content Marketing
Pursuit Win Strategy
Providers
12ISG Confidential. © 2020 Information Services Group, Inc. All Rights Reserved.
Creating Communities
Specialty Knowledge-based
Regional
Global
Global 2000 Corporations &Government Organizations Service and Technology Providers
Founding and LeadingUnbiased Advisor
13ISG Confidential. © 2020 Information Services Group, Inc. All Rights Reserved.
Seven Out of Ten Companies Choose ISGISG serves more than 70 of the top 100 firms in the world:
Over 60% of all advised sourcing contracts in the world awarded from buy-side clients are served by ISG1
¹Estimated based on total contract value of
$25M + during the period 2014–2019
16 of the Top 25 Insurance Companies Globally17 of the Top 20 Insurance Companies in EMEA
20 of the Top 30 Telecom Companies Globally
23 of the Top 25 Global Pharmaceutical Companies14 of the Top 15 US-based Healthcare Providers
9 of the Top 10 Public Utilities in the US11 of the Top 15 Oil and Gas Firms in the US and Canada8 of the Top 10 Chemical Companies Globally
23 of the Top 25 CPG Firms Globally
21 of the Top 25 Software and Services Companies Globally
31 of the Top 50 Global Major Banks19 of the Top 25 Major Banks in the Americas18 of Top 25 Banks in EMEA
12 of the Top 14 Global Auto Manufacturers
14ISG Confidential. © 2020 Information Services Group, Inc. All Rights Reserved.
Marketing Partners
Technology Partners
ISG Partnership Ecosystem
Strategic Partners
15ISG Confidential. © 2020 Information Services Group, Inc. All Rights Reserved.
Why Select ISG?
Thank you
isg-one.com
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and
advisory firm. A trusted business partner to more than 700 clients, including more than 70
of the top 100 enterprises in the world, ISG is committed to helping corporations, public
sector organizations, and service and technology providers achieve operational excellence
and faster growth. The firm specializes in digital transformation services, including
automation, cloud and data analytics; sourcing advisory; managed governance and risk
services; network carrier services; strategy and operations design; change management;
market intelligence and technology research and analysis. Founded in 2006, and based in
Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in
more than 20 countries—a global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research and analytical
capabilities based on the industry’s most comprehensive marketplace data.