FOCAL ConsultingFOCAL Consulting
FOCAL CRM – Relation FOCAL CRM – Relation ManagerManager
20052005
Maria HedmanMaria Hedman
Project ManagerProject Manager
FOCAL ConsultingFOCAL Consulting
FOCAL Software has extensive experience in developing and implementing electronic Document Management systems since
1993.
Owners:– Founders (32%)– TM Software (32%)– Nyherji – IBM Iceland (24%)– KB-Bank of Iceland (12%)
FOCAL Software – Corporate ProfileFOCAL Software – Corporate Profile
FOCAL ConsultingFOCAL Consulting
• Has installed over 20 000 user licences• Started working in quality mangement in
1993 • Started working in health care industry
in 1996• Has 90% market share in quality
management systems in Iceland• Has 100% market share in quality
systems for the health care sector
FOCAL ConsultingFOCAL Consulting
FOCAL ConsultingFOCAL Consulting
• SWEDAC – Sweden
• Electrolux/Husqvarna – Sweden, Finland
• Marbodal Kitchen – Sweden
• Norchip – Norway
• GlaxoSmithKline
• Reykjavik University Hospital
• Össur – Iceland, Holland, USA, Sweden
• Medicines Control Agency
• Reykjavik Bloodbank
• Lýf - biopharmaceutical
•...
A few referencesA few references
FOCAL ConsultingFOCAL Consulting
• Customer Correspondance; phone, mail, letter, fax
• Marketing Matrix; targeting customer• Projects and tasks• Follow up function• Multilingual interface
FOCAL CRM – Relation ManagerFOCAL CRM – Relation Manager
FOCAL ConsultingFOCAL Consulting
Multilingual interface:• chose language by pressing button for language
FOCAL ConsultingFOCAL Consulting
For further information
FOCAL SoftwareHlidasmara 14IS 201 Kopavogur
Phone: +354 5400 900Fax: +354 5400 901E-mail: [email protected]://www.focal.is