• Ricoh Detroit

Fonality Business Communication Solutions

John PerryNetwork solutions

Agenda

Fonality History & Overview – Who are we??

Fonality Advantage: Value to Ricoh

Fonality Product Overview - PBXtra-HUD

Sales, Prospecting, Fonality links

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Fonality Overview

"Fonality really understands the PBX market and what types of problems their customers are facing. The company presents solutions that are the best possible match for each particular customer." 

-- Azure Capital Partners, San Francisco, CA

Founded: 2004

Value Proposition: Providing Enterprise Class Features at Small Business Prices

Total Customers: 10,000 customers worldwide; 250,000 seats

Employees: 125+ in 4 countries

Founded: 2004

Value Proposition: Providing Enterprise Class Features at Small Business Prices

Total Customers: 10,000 customers worldwide; 250,000 seats

Employees: 125+ in 4 countries

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Industry Recognition & Awards

2008 Internet Telephony Magazine Product of the Year

2008 Customer Interaction Solutions Product of the Year

2008 TMC Labs Innovation Award

2007 Internet Telephony Magazine Product of the Year

2007 TMC Net’s Communication Solution Product of the Year

2007 Unified Communications Magazine Product of the Year

2007 Labs Innovation Award

Fonality Advantage

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Network Services quota retirement.

Compliment to current 3Com product offering.

Fonality is a perfect fit for Small to Medium size companies with a need to upgrade their current phone system to utilize newer technology.

Product sweet spot is 5 to 75 employees per location. Limits are 500 users per location or 100 concurrent calls.

Fonality Personal Touch: Fonality guides Ricoh through all steps of the sale from opportunity fact finding to customer demos. We want to be an extension of your sales team to win business.

Fonality and Ricoh

Fonality Value

Enterprise class features for the SMB (expanding their presence, features they could never afford and application integration)

Single Site License for Software: No additional licensing for Call Center Agents, VoIP registration, Voicemail, Find Me Follow Me, etc. This separates us from the competition.

Server based environment: One server to run the phone system, voicemail, call center applications and recordings. Competition usually requires multiple servers, modules and additional hardware.

Web admin and User panels for quick system changes and reporting access Works with any phone service. (T-1, Analog, VoIP)

Typically 30% -50% less than competition (Avaya, Shore-Tel, Cisco, etc)

Short sales cycle. Sell in weeks rather than months.

Fonality Products

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Products

• Full turnkey PBX solution

• Fonality handles inventory, fulfillment, and support.

• Three feature sets + SalesForce.com edition:

• One base software means no hardware changes when upgrading to a new feature set.

Standard & Pro Editions• Unlimited extensions• Remote Workers• VoIP Ready • Voicemail to Email

Call Center Edition• Unlimited agents & queues• Call Monitoring, Recording, Barge• VoIP Ready• CRM Web Launcher-Screen Pops• Graphical Reporting

Unified Agent Edition• Advanced Call Reporting• Lead Management Visibility • Salesforce.com CRM

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Award Winning Unified Communications Application

HUD® is Fonality’s market-leading graphical presence and communication application

- Company-wide visibility- One-touch interaction with colleagues- Interactive desktop alerts- Ability to see the presence status of all employee- Initiating internal calls, mobile calls and secure chat sessions all

from the desktop!

Key Features:

Color Coded Call Status/ Presence Enterprise Chat Drag & Drop Call Control Barge, Monitor, Record Queue Agent login CRM Integration

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Phones for every user Multi-vendor Support Industry Standards Cost Effective Certified Tested Bundled

Fonality Telephones!

Where to Prospect

• Every office you contact has a phone system. All are candidates.

• Current Ricoh customers. • Referral Partners (commercial movers, office furniture, voice and data)• Businesses with Multi-Locations. • Companies and industries where teleworkers, remote sales people or road

warriors are common.• Companies with the need to expand their presence.

You have an opportunity: Now What?

• Contact your SE for qualification of the customer

• Set up product demo with Fonality and the customer (Fonality Schedule)

• SE will create quote and proposal through the online portal

• Close the deal

• Turn around time is typically 5 business days to provision and ship