Shai BergerCo-Founder & CEO Fonolo
Webinar:Fonolo Call-Back Solutions
for Avaya Call Centers May 29, 2014 2:00 PM ET
Businesses lose
customers every day by putting them
on hold.
Good news! This is an
entirely FIXABLEproblem!
The solution:Offer a
call-back.
“Press 1 to get a call-back from the next agent.”
Can't get a human on phone
Many phone steps needed
Long wait on hold
Unhelpful solution
Extras are pitched
No apology for unsolved problem
Boring hold music or messages
5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10
8.9
8.5
8.2
8.2
8.1
7.8
6.9
Source: Consumer Reports
Customer Service Problems That Infuriate People
Most
(Scale of 0-10, With 10 Being the Most Annoying)
Hold-Times are a Top Complaint
A real-life phone interview
Call-Back Software for the Call Center
How it Works
Ring! A happy caller is connected.
Customer presses 1 for a call-back.
Customer relaxes while Fonolo waits on
hold.
Solutions for All Channels!
In-Call Rescue Mobile Rescue Web Rescue
Deployment in days
Works with equipment from any vendor
Cloud =
Why Fonolo?
Affordable
Cost scales with usage=
SaaS
Fonolo is now part of the Avaya “Select Product Program”.
Exciting News!
• Service can now be purchased through Avaya resellers and distributors.
• In-Call Rescue compliance tested on Avaya Aura.
• Testing on IPOffice is on the roadmap.
A real-life phone interview
Register for this free webinar to join the live Q&A.
May 29, 2014 2:00 PM ET
Register Now!