ForgeRock Gartner 2016 Security & Risk Management Summit

© 2016 ForgeRock. All rights reserved. 1

The Digital Transformation of IdentityRob MacDonald, ForgeRockRebecca Golden, ForgeRock

© 2016 ForgeRock. All rights reserved.


Source: Gartner Research, McKinsey Global Institute Juniper Research, CCS Insight

Global IoT TrendsGlobal Trends

$25 Billion Est. Size of Consumer IoT

Market in 2019

20%Of Annual Security Budgets Will Be Spent on IoT Security in 2020

5.5 Million New Things Will Be Connected Every Day in 2016

$11.1 TrillionEst. Total Economic

Impact of the IoT

20.8 Billion Connected Devices by 2020

$2.5 BillionEst. Retailer Spend on the IoT

by 2020


Change is here


Customer e

xperie

nce is

not just

a

nice-to

-have but a

competitiv

e

differentia

tor.

Customers demand a consistent experience across channels.

Digital has become the primary

channel when it comes to

customer interactions.

Customers have a low tolerance

for poor user experience (UX).

#IMHAPPY


what is identity?

6


who you are

7


digital identity = your online ID card

8


digital identities for - people - connected devices & things

9


identity management- assigns- regulate

digital identities

10

© 2016 ForgeRock. All rights reserved. 11

what are you/it allowed to do?

who/what are you?


Identity Management Paradigm

Employees

Consumers

Employees &Partners

Things

PerimeterPerimeter Federation

Perimeter-lessFederation

Cloud / SaaS

Perimeter-lessFederation Cloud

SaaS Mobility

Com

plex

ity o

f Sca

le

Complexity of User/Customer Experience


Here is Your Problem….

Forrester Report Nov 2015: Market Overview: Customer Identity And Access Management (CIAM) Solutions

Workforce(thousands)

Partners andSuppliers

Customers(millions)

On-premises PublicCloud

PrivateCloud

People

Things(Tens of millions)

Applicationsand data

PCs PhonesTabletsSmart

WatchesEndpoints

Managing Identity


How You do it Currently

Identity Access ManagementEmployee

(Thousands)

On-premises

People


PCs

Endpoints



Your Current Approach

Identity Platform

Point Solutions

FINE-GRAINEDENTITLEMENTS …ADAPTIVE

AUTHIDENTITY

MANAGEMENTACCESS

MANAGEMENT

IDENTITYFEDERATION

DIRECTORY SERVICES

AUTHORIZATIONSERVICES ? …


Right Access Right People Right Place Right Time


Right Experience Right People Right Place Right Time

#IMHAPPY


Digital Identity Unlocks Business Value

Source: Forrester, How To Engage Your Omni-Channel Consumer: Brand Engagement The Consumer Way, November 2012

Higher Retention RatesConsumer engagement

drives higher loyalty and LTV

Stronger BrandQuality service drives brand

recommendations

Higher Share of WalletEngaged consumers

buy additional products

DifferentiationSuperior consumer experience is a key

differentiator

Enterprises require a single persistent view of the customer and device in order to provide an intelligent, secure, insightful relationship


Customer ViewAbility to create common identity across entire business – legacy greenfield, external, and internal

Industry StandardsOne common solution platform

spanning multiple landscapes – cloud, device, on-premises

IoT ReadyDesigned not only for users, but also

devices and things and the relationships between them

Contextual Identity & Trust

Personalization and continuous verification of the authenticity of users, devices, and things with

consent

Privacy and ConsentShift data access authorization policy

to users

5 Advancements in Digital Business


Customer ViewOne you, not two.


Identity Silos

Taxation & Revenue

Benefits National IDPassports &

Travel Documents

Legal Records

Driver Licensing & Registration

HealthcareServices


Single View of the Identity

Centrally ManagedIdentity


Single View of Identity Makes Relationships Possible


single customer overview



Register birth & death certificates

Apply for student loans

Pay taxes

Manage healthcare

Review yourgovernment services


Contextual Identity & TrustSee something, do something.


Learned Security Based on Context

Traditional Security:• Something you are• Something you know• Something you have

Something you do?


Security is not a one time thing, but rather continuous…

Gartner Research, The Emerging Architecture of Modern Identity, 04 August 2015, Mary Ruddy

“We are in the very early phases of this new stage in the evolution of IAM, where the leading edge of innovation has moved beyond linear workflow process automation to closed-loop, fully digital processes.”

Create/Update Relationship

Create/UpdatePolicy

AdaptiveAuthentication

AdaptiveAuthorization

AccumulateHistory

Adjust Policy

Security is not a one time thing, but

rather continuous…


credentials+

circumstance



ID Card Hazmat Training


IoT ReadyConnect anything, secure everything.


Relationships


Workforce(thousands)

Partners andSuppliers

Customers(millions)

On-premises PublicCloud

PrivateCloud

People

Things(Tens of millions)


PCs PhonesTabletsSmart

Watches

Endpoints

Identity Relationship Management


Single View of Identity Makes Relationships Possible


Adjusts seats

Turns up temperature

Unlocks doors


Industry StandardsPlatform over Products


We need it now!

TIME TO MARKET

10 0

2030

4050 60

7080

90

Expect it Faster

Days

Push Experience to Delight “Customers”


Platform and Standards-Based Approach• Standards

• Speed to Market• Industry Protocols• Open Technologies• Scale• Flexibility

• Investment Security• Leverage Existing

Infrastructure

SAML


Privacy & Consent No more data about you, without you.


Who Will Keep Your Data Safe?

Government? Healthcare? Corporations?


Share x-ray with surgeonShare x-ray with doctor

Share x-ray with nurse

user-managed access


You’re not alone!

Identity


Digital Identity is Transformational

Establishes Persistent Identity For:

• Single view of customer• Single view for customer• Establish and Manage IoT

Device Relationship• Context• Security• Privacy & Consent

Drives ReturnOn Identity:

• Cross sell/up sell• Customer intimacy• Enhanced user experience• New Channels• Faster time to market• Lower TCO

Identity Relationship Management

ridden in

sends data to

uses

gets data from

reports to

paired with

owns

owns

works with

uses

owns

rides ingets data from


ForgeRock

ForgeRock

ForgeRockIdentity

ForgeRock

Forgerock.com

Blog.forgeroclk.com

Come talk to us at booth 834

Blog.forgerock.com

https://www.youtube.com/user/ForgeRock

https://www.youtube.com/user/ForgeRock

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ForgeRock Gartner 2016 Security & Risk Management Summit

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