Objective for each pre-researchItemsInvestigation contentsObjective1Flowchart of Service OperationsCheck the basic service operation work flow by related staffs.To grab the rules and forms to manage the service operation and to find the improvable points.Check the tools and forms to manage operation.2Daily intake variationRO analysis by service categories about past 2 months.To grab and analyze customers traffic ups and downsService menu basisdaily basis, weekly basis, monthly basis.3Daily intake/delivery statusa week customer traffic analysis with appointment approach. Also, check the present productivities.To grab the improvement points of service job control and appointment, walk-in control.To find out the improvement points about overall productivities.4Shared Tools LayoutCheck the store location and number of tools and SST for service.To find out the improment points about tool location and number of tools for smooth service operation for technician.5work time recordingCheck how much time is necessary for each jobs (Periodic maintenance, car wash.etc) by each staff.To grab the operation speed and its quality.

Pre-research items and its objectives.

0 .Workshop profilePERFIL PRINCIPAL DE TALLERNOMBRE DEALER: MAQUINARIAS PIURA5/15/13HORAS LABORABLES: 48 HORAS SEMANALESITEMOBSERVACIONESNUMERO DE BAYS DE TRABAJOSTOTAL NUMERO DE BAYS8Enter the number of exclusive bays if any.Servicio Express1Lift typeElevador dos polos6Junta en la elevacionAscensor de 4 polosFlat bayTotalOrganization of Service departmentNumber of personnelAdministrador de servicios1Responsable de la recepcin0Gerente taller0Director Tcnico SeniorGerente tcnicoAsesor de servicio4Parts staff (if any) - under another subsidiary0Empleado de oficina0Sub total5TechnicianN-STEP Acquire04N-STEP-11N-STEP-22N-STEP-3ApprenticesPRACTICANTES2Other productiveControlista0Control de calidad0Jefe de taller0MinoristaGarantia0Sub totalService totalPaymentPor favor describa brevemente mtodo de pago por (incluyendo el salario fijo y bonificaciones):(1)TecnicosSalario fijo - Banco DirectoIncentivos (basado en PRODUCCION de horas trabajadas)(2)APSSalario fijo - Banco DirectoIncentivos (basado en ventas adicionales y CSI (SA Performance)) BancoPremio incentivo trimestral por CSI - CHEQUE

Operations check sheetOPERACIONESMANERAS REALIZADASDOCUMENTOS HERRAMIENTAS UTILIZADASPERSONAOBSERVACIONES

Individual Service Operations (Details)Please use as a memo to complete the flow chart

SampleOperating ProceduresPerson in ChargeProactive ContactAppointmentsReceptionJob ControlService WorkQuality ControlDeliveryCustomer Follow-upCustomerDealerService MgrService Advisor at ReceptionControllerTechnicianPerson in Charge of PartsTools to Use-Customer Database-Appointment Log-Repair Order Sheet-Repair Order Sheet-Repair Order Sheet-Repair Order Sheet-Repair Order Sheet-Customer Follow-up Policy-Customer Contact Log-Appointment Control Tool-Vehicle Diagnosis Sheet-Standard Operation-Standard Operation Time List-Quality Control-Statement of Accountsand Procedure Manual(e.g., board or DMS)-ProtectorsTime ListProcedure Manual-Quality Control Check Sheet& Record Form-(Walk-around Inspection Sheet)-Job Progress Control-Job Progress Control Tool (e.g. board or DMS-Quality Control-Job Content Explanatory Tools-Price ListTool (e.g., board or DMS)Check Sheet(e.g., illustrated materials orreplacement parts)Points-For Quick Processing of-System for Examining, Diagnosing,-To Finish by Delivery Time,-Tool to Show Technician's Name & Progress-To Not Only Deliver-Two Purposes for Customer Follow-upAppointments, System for Knowingand Giving Appropriate JobJob Allocation and Instructionsfor Each RO and Capacity of Entire Workshop, ThusVehicle but also Clearly ExplainCall: To Say Thank YouWorkshop Capacity & PartsInstructions for Repair Vehiclesfor Work and Time GivenEnabling Quick Response to Unexpected, e.g.,Job Content and Charges,& Early Response to PossibleAvailabilityin Accordance withWalk-in Customer or Additional Maintenance.Utilization of Above ToolsComplaints.-System for Linking Appointments toTechnician Skill-Standardized System throughout Entireto Define Work ProcessBoth Important for CS &Repair Order Sheets & Parts-System to AccuratelyWorkshop for Parts Preparation and Vehicle ControlOperation Improvements.PreparationLog Actual Work TimeEstablished to Ensure Smooth Work ProgressAnd Prevention of Problem Recurrenceby Sharing Comments with TeamKPIs-Service Procurement-Reservation Ratio-Utilization-Utilization-F-1 Ratio-Follow-up Implementation RatioRatio-Efficiency-Efficiency-CSI-DM Response Ratio

Flowchart of Service Operations (Sample)Setting Targets for AppointmentsInvitation for Service JobsAppointment ReceptionOutputting Appointment CardConfirmation of Workshop AvailabilityConfirmation of Parts in StockAwareness of WorkshopCapacityCheck of StockStatusWalk-in CustomerReceptionPreparation for Appointment ROJob AllocationAssessing If Additional Jobs NeededQuality Control(Quality Inspector)Understanding Content ofCustomer Follow-up-Sharing with Staff-Instructions for ImprovementsMaking Customer Follow-up CallsCarrying Out JobsPreparing PartsInforming ofAdditionalJobsInforming of Job DelayReportingCompletion of JobConfirming Job ProcessService DecisionOrder partsCompleteROInforming Customer of Additional Jobs and Getting ConsentDelivery Explanation-Job Content-Advice-Informing of Next Periodic Service-Confirming Completion of Requested JobsRecording and ReportingContent of CustomerFollow-upCheck the Flowchart of service basic operation, including job descriptionPeriodic Maintenance working procedure.Write down the name of forms as below.check sheet "operation" for your convenienceThis is comming from DOS.

1. OperationsPROCEDIMIENTOS DE OPERACINPERSONA RESPONSABLECONTACTO PROACTIVOCITASRECEPCIONCONTROLISTATRABAJO DE SERVICIOCONTROL DE CALIDADENTREGASEGUIMIENTOCLIENTEDealerGerente servicioAPS RECEPCIONCONTROLISTATECNICOPERSONA A CARGO DE LOS REPUESTOSHERRAMIENTAS A USARPUNTOSKPIs

DIAGRAMA DE FLUJO DE OPERACIONES DE SERVICIOSCLIENTE REQUIERE SERVICIOCLIENTE SOLICITA CITA A APSCONFIRMA DISPONIBILIDAD DE TALLEREMITE HOJA DE CITA Y ENTREGA A CLIENTECLIENTE ASISTE AL CCSS PIURARECEPCIONCONFIRMA STOCK DE REPUESTOSCOMPLETA OTCONSULTA HORA DE ENTREGAASIGNACION DE TRABAJOREALIZACION DE TRABAJOSCARGA REPUESTOS A OTENTREGA DE RESPUESTOS A TECNICOINFORMAR TRABAJOS ADICIONALESINFORMAR DE RETRASOSINFORMAR FINALIZACIN DE TRABAJOSSUPERVISAR PROCESOS DE TRABAJO DE TECNICOSCOMUNICAR A CLIENTES TRABAJOS ADICIONALES Y SOLICITAR AUTORIZACINEVALUAR TRABAJOS ADICIONALES Y APROBACIN DE LOS MISMOSREALIZAR CONTROL DE CALIDAD A UNIDADREALIZA PROCESO DE ENTREGA:EXPLICACION DE TRABAJOS REALIZADOS- COSTOS- VENTAS ADICIONALES- RECORDATORIO DE CITAS- APLICACION DE ENCUESTA CARA A CARAREALIZA LLAMADA DE SEGUIMIENTOENTREGA REPORTE DE ENCUESTAS Y LLAMADAS DE SEGUIMIENTOANALIZA FALLAS DEL PROCESO. ESTABLECE PLANES DE MEJORA Y SEGUIMIENTO

2.daily intake variation InputDaily intake variationDaily intake variationMES:MARZOMes:ABRILFECHA# de tecnicos trabajandoServicios express con dos tecnicosCambio de aceite, pastillas - 1 tecnicoUn Tcnico cambio de aceite 10 -20 -40Servicios de 1000 y reclamos de tallerGarantaTrabajos correctivosCarroceria y pinturaNumero total de unidades de servicioFECHA# de tecnicos trabajandoServicios express con dos tecnicosCambio de aceite, pastillas - 1 tecnicoUn Tcnico cambio de aceite 10 -20 -40Servicios de 1000 y reclamos de tallerGarantaTrabajos correctivosCarroceria y pinturaNumero total de unidades de servicio# of difference# of days12345678910160216202022-1016011124122226019311015-9260213452125360216012222-8360216432027460214252024-7460110211015560214142022-6550218222127660213032019-56501601108760219352133-475021831202686019131015-3860216242126960216232428-29602142520241060213422224-1106011001121511602160321240116021321201812603211532341126016231013136011111101621360219112126146016001183146021403212115602182520304156021721212516604302040395166021702202317602172231276176021701202218603212131307186016011091960213312019819602140321222060161110992060218032025216021416222710216021712202422602183120262260216212023236021314212223602140122212460032100724601603101125256032105323326266021412202027272828292930303131Total0000000Total0000000AverageAverage

Please track the past 2 months serviced Units (Job or RO) by following categories

Daily intake and delivery EjemDaily intake/delivery statusDealer's name:Checked by:Count your Repair order with breakdown as shown below for a week.MondayMonth/DayAMPMDelivered onDelivered# ofdateWalk-inAppointmentWalk-inAppointmentthe same daytotalavailableTechniciansPeriodic maintenanceMajor service 40,000kmMinor service 10,000, 20,000km etcExpress Periodic MaintenanceFree service + internal serviceLube Service (only oil change etc)General MechanicalWarrantyothers + Body & PaintTuesdayMonth/DayAMPMDelivered onDelivered# ofdateWalk-inAppointmentWalk-inAppointmentthe same daytotalavailableTechniciansPeriodic maintenanceMajor service 40,000kmMinor service 10,000, 20,000km etcExpress Periodic MaintenanceFree service + internal serviceLube Service (only oil change etc)General MechanicalWarrantyothers + Body & PaintWednesdayMonth/DayAMPMDelivered onDelivered# ofdateWalk-inAppointmentWalk-inAppointmentthe same daytotalavailableTechniciansPeriodic maintenanceMajor service 40,000kmMinor service 10,000, 20,000km etcExpress Periodic MaintenanceFree service + internal serviceLube Service (only oil change etc)General MechanicalWarrantyothers + Body & PaintThursdayMonth/DayAMPMDelivered onDelivered# ofdateWalk-inAppointmentWalk-inAppointmentthe same daytotalavailableTechniciansPeriodic maintenanceMajor service 40,000kmMinor service 10,000, 20,000km etcExpress Periodic MaintenanceFree service + internal serviceLube Service (only oil change etc)General MechanicalWarrantyothers + Body & PaintFridayMonth/DayAMPMDelivered onDelivered# ofdateWalk-inAppointmentWalk-inAppointmentthe same daytotalavailableTechniciansPeriodic maintenanceMajor service 40,000kmMinor service 10,000, 20,000km etcExpress Periodic MaintenanceFree service + internal serviceLube Service (only oil change etc)General MechanicalWarrantyothers + Body & PaintSaturdayMonth/DayAMPMDelivered onDelivered# ofdateWalk-inAppointmentWalk-inAppointmentthe same daytotalavailableTechniciansPeriodic maintenanceMajor service 40,000kmMinor service 10,000, 20,000km etcExpress Periodic MaintenanceFree service + internal serviceLube Service (only oil change etc)General MechanicalWarrantyothers + Body & PaintSundayMonth/DayAMPMDelivered onDelivered# ofdateWalk-inAppointmentWalk-inAppointmentthe same daytotalavailableTechniciansPeriodic maintenanceMajor service 40,000kmMinor service 10,000, 20,000km etcExpress Periodic MaintenanceFree service + internal serviceLube Service (only oil change etc)General MechanicalWarrantyothers + Body & Paint

Please check and track the weekly service traffics (# of unit serviced ) with following rules.

Don't use the past results , just start from now to track to make the newest one.Please track the complete one sequential week, you can start from any kind of day in the week..Appointmentment definition : Appointment made "ONE day" before the service day.units with appointment in AMunits without appointment in AMunits came to dealer workshop, then units are delivered with in the same day.overall total service units, delivered number of units to customersHow many T/S are working for this day? (excluding day off technician.) Commercial Mechanical technician should be included.

Senior tech + Tec/Lub +Mers+ commercial Tech

3.Daily intake and deliveryDaily intake/delivery statusDealer's name:Count your Repair order with breakdown as shown below for a week.Checked by:LUNESMES /DIAAMPMEntregadoEntregas# ofdateSin CitaCon citaSin citaCon citael mismo diatotalesTECNICOSDISPONIBLESPeriodo mantenimiento8112621226Major service 40,000km1Minor service 10,000, 20,000km etc47415Mantenimiento servicio Express81000 kmsSolo cambio de aceite11Mecanica general121Garantia224OTROS + CARROCERIA Y PINTURA3TuesdayMES /DIAAMPMEntregadoEntregas# ofdateSin CitaCon citaSin citaCon citael mismo diatotalesTECNICOSDISPONIBLESPeriodo mantenimiento2112517226Major service 40,000km11Minor service 10,000, 20,000km etc10412Mantenimiento servicio Express1000 kmsSolo cambio de aceite212Mecanica generalGarantia22OTROS + CARROCERIA Y PINTURAWednesdayMES /DIAAMPMEntregadoEntregas# ofdateSin CitaCon citaSin citaCon citael mismo diatotalesTECNICOSDISPONIBLESPeriodo mantenimiento954822246Major service 40,000km111Minor service 10,000, 20,000km etc55515Mantenimiento servicio Express1000 kms11Solo cambio de aceite2113Mecanica generalGarantia112OTROS + CARROCERIA Y PINTURA2ThursdayMES /DIAAMPMEntregadoEntregas# ofdateSin CitaCon citaSin citaCon citael mismo diatotalesTECNICOSDISPONIBLESPeriodo mantenimiento4132519246Major service 40,000km2Minor service 10,000, 20,000km etc29314Mantenimiento servicio Express1000 kmsSolo cambio de aceite22Mecanica general43GarantiaOTROS + CARROCERIA Y PINTURA2FridayMES /DIAAMPMEntregadoEntregas# ofdateSin CitaCon citaSin citaCon citael mismo diatotalesTECNICOSDISPONIBLESPeriodo mantenimiento6142422276Major service 40,000km11Minor service 10,000, 20,000km etc49314Mantenimiento servicio Express1000 kmsSolo cambio de aceite1113Mecanica general111Garantia101OTROS + CARROCERIA Y PINTURA212SaturdayMES /DIAAMPMEntregadoEntregas# ofdateSin CitaCon citaSin citaCon citael mismo diatotalesTECNICOSDISPONIBLESPeriodo mantenimiento4710125Major service 40,000kmMinor service 10,000, 20,000km etc358Mantenimiento servicio Express1000 kmsSolo cambio de aceiteMecanica general22Garantia1OTROS + CARROCERIA Y PINTURA

Tools ExampleShared Tools LayoutIndividual Tool boxGeneral service baysPeriodic service baysQuality check baysTotalIllustrate each tool's positioning inside the workshop.No.Tool/equipmentRemarksSPCTOILETSTAFF ROOMCUSTOMER LOUNGERECEPTION1Impact wrench332Air ratchet wrench3Air gun334Torque wrench3317 x 130 x 15Hub cap priersAIR CONDWORKBAYALIGNMENT31 x 16Scale / vernier caliper111 x 335 x 17Battery gravity meter1134 x 13 x 3TIMECONTROL8LLC tester10 x 19Radiator cap pressure tester1111 x 110Tyre pressure gauge11312 x 134 x 111Timing light1113 x 136 x 13 x 112Battery checker11OVEN20 x 34 x 113Battery charger1121 x 76 x 114CONSULT-II11PAINT24 x 27 x 115LLC changerAREA32 x 79 x 116A/T fluid changer1134 x 829 x 117A/C refrigerant changer1136 x 116 x 136 x 234 x 318Brake fluid air bleeder set19Brake fluid auto changer* PJ1 & PJ2WASTE4 x 220T/M gear oil feeder3333 x 2123 x 2OVERHAULROOM14 x 121Oil drain container7738 x 1STORESTOREOFFICE25 x 222Oil filter wrench113WARRANTY ROOM23Oil supply container2224Water supply container33Your observation:What do you think needs to be done to improve?25Grease packer2226Automatic car wash27Underbody car wash28Floor mat washer29Vacuum cleaner1130Tyre balancer1131Tyre changer1132Garage jack7733Car lift212134Periodic inspection toolbox131335Tyre rack with caster2236Engine oil supply piping4437Oil drain piping38Gas welder11394041

Dealers' Name: EAS PJInspection Date: 1/12/05 ______Please check and track the number of operation tools/SST which you have now in workshop, based on the right tool list.Rule)check number of tools and SST by Store location.Please complete making by referring this sample contents with service workshop layout. Please describe the location clearly.Insert the layout picture like below then circle the location for tool and SST etc.34 x 1# of tools would be equal to the number described in the left place.

4.Tools Shared Tools LayoutIndividual Tool boxGeneral service baysPeriodic service baysQuality check baysTotalIllustrate each tool's positioning inside the workshop.No.HERRAMIENTAS EQUIPOSRemarks1LLAVE DE IMPACTO02RACHE DE AIRE03PISTOLA DE AIRE554TORQUIMETRO445Hub cap priers06VERNIER447MEDIDOR BATERIA08LLC tester449MEDIR PRESION TAPA RADIADOR1110MEDIDOR PRESION NEUMATICOS5511LUZ DE SINCRONIZACIN012PROBADOR DE BATERIA013CARGADOR DE BATERIA111414CONSULT-II1115LLC changer016A/T CAMBIAR FLUIDO1117A/C CAMBIAR REFRIGERANTE0018PURGAR AIRE DE LIQUIDO DE FRENOS0019CAMBIAR LIQUIDO DE FRENOS0020T/M ALIMENTADOR1121RECIPIENTE DE DRENAJE DE ACEITE5522LLAVE FILTRO DE ACEITE5523RECIPIENTE DE SUMINISTRO DE ACEITE3324RECIPIENTE DE SUMINISTRO DE AGUA33Your observation:What do you think needs to be done to improve?25Grease packer1126LAVACOCHES027Underbody car wash028LAVADORA DE ALFOMBRA DE PISO0029ASPIRADORA1130BALANCEADORA1131CAMBIAR NEUMATICO0032Garage jack033Car lift034CAJA HERRAMIENTAS DE INSPECCION PERIODICA5535ESTANTE DEL NEUMATICO CON RUEDA036TUBERIA DE SUMINISTRO DE ACEITE MOTOR3337TUBERIA DE DRENAJE DE ACEITE0038SOLDADOR DE GAS003904041

Dealers' Name:Inspection Date: _____SalaventasSalaCLIENTESALMACEN REPUESTOS Y MOSTRADOROFICINA TALLEREQUIPOS DE USO PARA MANTENIMIENTOS

Worktime-instruction to fillActual work time recording for periodic maintenance serviceMajor periodic maintenance, such as 40,000km one-man periodic Dealers' name:Date of recording: 28.11.05Record 1: WHE 44Model Name:__N16_______Model Year:__2001_____Mileage:____126796_____________kmTechnician's Year of Experience:_7___yearsLift Type:( )Two-post ( )4-post ( )Pit-type ( )Ordinary bayWork Item:MinutesReplaced parts:1. Preliminary check41)Engine Oil2. Service work162)Oil Filter3. Quality check53)4. Test drive 4)5. Car-wash 125)6. Paper work36)77)88)99)Total4010)Note:Wiper, Tyre, Lower ArmRecord 2: BHC 2831Date of recording: 30.11.05Model Name:_C22________Model Year:__2004_______Mileage:___79761______________kmTechnician's Year of Experience:_1___yearsLift Type:( )Two-post ( )4-post ( )Pit-type ( )Ordinary bayWork Item:MinutesReplaced parts:1. Preliminary check31)Engine Oil2. Service work922)Oil Filter3. Quality check33)Valclean4. Test drive4)Fuel Cleaner5. Car-wash135)Battery Water6. Paper work46)77)88)99)Total11510)Note:Record 3: WKF 8711Date of recording: 01.12.05Model Name:_N16________Model Year:___2002_____Mileage:____80492_____________kmTechnician's Year of Experience:_1___yearsLift Type:( )Two-post ( )4-post ( )Pit-type ( )Ordinary bayWork Item:MinutesReplaced parts:1. Preliminary check51)Engine Oil2. Service work552)Oil Filter3. Quality check33)Valclean4. Test drive4)Fuel Cleaner5. Car-wash245)6. Paper work66)7.Alignment117)88)99)Total10410)Note:

Please check and track the operation speed and times by each periodic maintenance service (Major, Minor periodic maintenance, and Express maintenance) 3 service units for each periodic maintenance.Please change the technician for each 3 units to measure times.Any model is OK, but please don't use the commercial vehicle.If the replaced parts are a lot for that periodic maintenance, that periodic maintenance is not appropriate to check, please pick up the normal periodic maintenance RO.Example

5.Worktime-40,000km Actual work time recording for periodic maintenance serviceDealers' name: PIURADate of recording: 17/05/2013Record 1: B6E-752MODELO: D22AO: 2012KILOMETRAJE: 40 132 kmAOS DE EXPERIENCIA DEL TECNICO: 1 AOSTipo elevador:(X)2 postes ( )4-post ( )Pit-type ( )Ordinary bayItem trabajo:MinutosPartes reemplazadas:1. Revisin preliminar21)FILTRO DE ACEITE2.Trabajo de servicio1622)ARANDELA3. Control de calidad103)FILTRO DE AIRE4. Test drive 04)FILTRO DE COMBUSTIBLE5. Lavado 455)FILTRO SEDIMENTADOR6. Hoja informativa36)LIMPIADOR INTERNO77)LIQUIDO DE FRENOS88)TOPES DIRECCION99)PLUMILLATotal22210)Note:Record 2: LIG-405Date of recording:MODELO:T31AO: 2010KILOMETRAJE:43291kmAOS DE EXPERIENCIA DEL TECNICO:2AOSTipo elevador:( )2 postes ( )4-post ( )Pit-type ( )Ordinary bayItem trabajo:MinutosPartes reemplazadas:1. Revisin preliminar31)FILTRO DE ACEITE2.Trabajo de servicio1452)FILTRO DE COMBUSTIBLE3. Control de calidad83)FILTRO DE AIRE4. Test drive 04)ARANDELA5. Lavado 485)ACEITE MOTOR6. Hoja informativa26)ACEITE CORONA77)LIQUIDO DE FRENOS88)99)Total20610)Note:Record 3: A1M234Date of recording:MODELO: T31AO:2010KILOMETRAJE:39733kmAOS DE EXPERIENCIA DEL TECNICO: 2 AOSTipo elevador:(X )2 postes ( )4-post ( )Pit-type ( )Ordinary bayItem trabajo:MinutosPartes reemplazadas:1. Revisin preliminar71)FILTRO DE ACEITE2.Trabajo de servicio1542)FILTRO DE COMBUSTIBLE3. Control de calidad03)FILTRO DE AIRE4. Test drive 04)ARANDELA5. Lavado 405)ACEITE MOTOR6. Hoja informativa36)ACEITE CORONA77)LIQUIDO DE FRENOS88)99)Total20410)Note:

5Worktime 10,000km 20,000km etcActual work time recording for periodic maintenance serviceDealers' name: PIURADate of recording: 17/05/2013Record 1: P1Y-753MODELO: D40AO: 2012KILOMETRAJE:10 779kmAOS DE EXPERIENCIA DEL TECNICO: 2 AOSTipo elevador:( X)2 postes ( )4-post ( )Pit-type ( )Ordinary bayItem trabajo:MinutosPartes reemplazadas:1. Revisin preliminar21)FILTRO DE ACEITE2.Trabajo de servicio622)ARANDELA CARTER3. Control de calidad53)FILTRO DE AIRE4. Test drive 04)FILTRO DE COMBUSTIBLE5. Lavado 355)FILTRO SEDIMENTADOR6. Hoja informativa26)LIMPIADOR INTERNO DE MOTOR77)LIJA88)99)Total10610)Note:Record 2: C1E-866Date of recording: 17/05/2013MODELO:D40AO: 2010KILOMETRAJE: 74 814 kmAOS DE EXPERIENCIA DEL TECNICO: 4 AOSTipo elevador: (X)2 postes ( )4-post ( )Pit-type ( )Ordinary bayItem trabajo:MinutosPartes reemplazadas:1. Revisin preliminar31)FILTRO DE ACEITE2.Trabajo de servicio482)ARANDELA CARTER3. Control de calidad03)FILTRO DE AIRE4. Test drive 04)FILTRO COMBUSTIBLE5. Lavado 285)FILTRO SEDIMENTADOR6. Hoja informativa36)LIJA GRUESA77)88)99)Total8210)Note:Record 3: WKF 8711Date of recording: 17/05/2013MODELO:D40AO: 2011KILOMETRAJE: 50314 kmAOS DE EXPERIENCIA DEL TECNICO: 2 AOSTipo elevador:(X)2 postes ( )4-post ( )Pit-type ( )Ordinary bayItem trabajo:MinutosPartes reemplazadas:1. Revisin preliminar2.21)FILTRO DE ACEITE2.Trabajo de servicio602)ARANDELA3. Control de calidad4.53)LIJA4. Test drive 04)FILTRO AIRE5. Lavado 325)FILTRO COMBUSTIBLE6. Hoja informativa36)FILTRO SEDIMENTADOR77)LIMPIADOR INTERNO MOTOR88)99)Total101.710)Note:

5.Worktime-Express MaintenanceActual work time recording for periodic maintenance serviceDealers' name: PIURADate of recording:Record 1: P2L-884MODELO: D22AO: 2011KILOMETRAJE:22 074_kmAOS DE EXPERIENCIA DEL TECNICO: 1 AOSTipo elevador:(X)2 postes ( )4-post ( )Pit-type ( )Ordinary bayItem trabajo:MinutosPartes reemplazadas:1. Revisin preliminar11)FILTRO DE ACEITE2.Trabajo de servicio362)ARANDELA3. Control de calidad43)FILTRO DE AIRE4. Test drive 04)FILTRO DE GASOLINA5. Lavado 305)BUJIAS6. Hoja informativa26)LIMPIADOR INTERNO77)TOPES DE DIRECCION88)99)Total7310)Note:Record 2: P1Q-566Date of recording:MODELO:C11_AO:2012KILOMETRAJE:6 100 kmAOS DE EXPERIENCIA DEL TECNICO:1AOSTipo elevador:(X)2 postes ( )4-post ( )Pit-type ( )Ordinary bayItem trabajo:MinutosPartes reemplazadas:1. Revisin preliminar21)FILTRO DE ACEITE2.Trabajo de servicio212)ARANDELA CARTER3. Control de calidad4.53)LIMPIADOR INTERNO MOTOR4. Test drive 04)5. Lavado 355)6. Hoja informativa26)77)88)99)Total64.510)Note:Record 3:A3D-553Date of recording:MODELO:B13AO: 2009KILOMETRAJE: 10 146 kmAOS DE EXPERIENCIA DEL TECNICO: 1 AOSTipo elevador:(X)2 postes ( )4-post ( )Pit-type ( )Ordinary bayItem trabajo:MinutosPartes reemplazadas:1. Revisin preliminar1.31)FILTRO DE ACEITE2.Trabajo de servicio302)ARANDELA CARTER3. Control de calidad03)ELEMENTO AIRE4. Test drive 04)FILTRO COMBUSTIBLE5. Lavado 205)BUJIAS6. Hoja informativa26)LIMPIADOR INTERNO MOTOR77)88)99)Total53.310)Note: