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8/4/2019 Forrester Wave Market Research DR
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Making Leaders Successul Every Day
Je 9, 2010
The Forrester Wae: DisasterReoer Series Proiders,Q2 2010b Stephaie Baaoras ad Rahe A. Dies
or Irastrtre & Operatios Proessioas
http://www.forrester.com/8/4/2019 Forrester Wave Market Research DR
2/12
2010, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Inormation is based on best availableresources. Opinions refect judgment at the time and are subject to change. Forrester, Technographics, Forrester Wave, RoleView, TechRadar,and Total Economic Impact are trademarks o Forrester Research, Inc. All other trademarks are the property o their respective companies. Topurchase reprints o this document, please [email protected]. For additional inormation, go to www.orrester.com.
For Irastrtre & Operatios Proessioas
ExEcuTIvE SummARy
In Forresters 64-criteria evaluation o disaster recovery services providers, we ound that IBM, HP,
SunGard, and ICM led the pack due to their best-in-class core disaster recovery services and vision.
Verizon trailed closely behind, with the largest market share and a strong consulting arm. CAPS
Business Recovery Services, a regional player oering work-area recovery and colocation services or I
recovery, greatly improved its strategy and current oering scores since the last update o this Forrester
Wave.
TABlE OF cOnT EnTSResiliec Is A Hih Priorit As Tolerace For
Dotime Ad Data Loss Loers
virta Ad cod Oferigs chage The DR
Gae I 2010 Ad Beod
Disaster Recover Services Providers
Evalatio Overvie
Eaatio criteria Target Breadth O Series,
Pator Spport, Ad FeibiitEaated vedors Ofer Their Ow Series,
copeeted B Parter Series
Vedors Improved Platorm Spport Ad
Advaced Recover Capabilities
Vedor Proles
leaders: IBm, HP, SGard, Ad Icm Ee At
Pator Spport Ad core DR Series
Strog Perorer: verizo Bsiess Has market
Presee Bt laks Traditioa Series
coteder: cAPS Is A Sa, Regioa PaerWith Few maaged Series
Spplemetal Material
nOTES & RESOuRcES
Forrester odted series eaatios i Q1
2010 ad assessed si series proiders: cAPS
Bsiess Reoer Series, Hewett-Pakard
(HP), IBm, Icm, SGard, ad verizo Bsiess.
Related Research Docmets
State O Eterprise Disaster Reoer
Preparedess: Q3 2009
noeber 4, 2009
How The cod Wi Trasor Disaster Reoer
Series
J 24, 2009
The Forrester Wae: Disaster Reoer Series
Proiders, Q2 2008
Je 5, 2008
Je 9, 2010
The Forrester Wae: Disaster Reoer Series Proiders,Q2 2010IBm, HP, SGard, Ad Icm lead, verizo cose Behidb Stephaie Balaoras ad Rachel A. Dies
with Robert Whitee ad lare E. neso
2
3
5
8
9
mailto:[email protected]://www.forrester.com/http://www.forrester.com/go?docid=55695&src=55811pdfhttp://www.forrester.com/go?docid=55695&src=55811pdfhttp://www.forrester.com/go?docid=54337&src=55811pdfhttp://www.forrester.com/go?docid=54337&src=55811pdfhttp://www.forrester.com/go?docid=44878&src=55811pdfhttp://www.forrester.com/go?docid=44878&src=55811pdfhttp://www.forrester.com/go?docid=44878&src=55811pdfhttp://www.forrester.com/go?docid=44878&src=55811pdfhttp://www.forrester.com/go?docid=54337&src=55811pdfhttp://www.forrester.com/go?docid=54337&src=55811pdfhttp://www.forrester.com/go?docid=55695&src=55811pdfhttp://www.forrester.com/go?docid=55695&src=55811pdfhttp://www.forrester.com/http://www.forrester.com/mailto:[email protected]8/4/2019 Forrester Wave Market Research DR
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2010, Forrester Researh, I. Reprodtio ProhibitedJe 9, 2010
The Forrester Wae: Disaster Reoer Series Proiders, Q2 2010
For Irastrtre & Operatios Proessioas
2
RESILIEnCy IS A HIgH PRIORITy AS TOLERAnCE FOR DOwnTIME AnD DATA LOSS LOwERS
Te NASDAQ may rise and all, but one thing remains constant: the need to recover aer an
incident. Even during the darkest months o the 2009 economic downturn, more than two-thirds
o enterprises cited improving disaster recovery (DR) and business continuity as a critical or high
priority.1 As a result, the increasing costs o downtime drive recovery time objectives to hours
instead o days and recovery point objectives to minutes instead o hours.2 Te provisioning o
recovery sites is evolving as well; more and more companies are turning to a third party or their
disaster recovery needs whether its with a colocation provider, DR services provider, or a cloud-
based DR provider. We have traditionally criticized the model o xed-site recovery solutions
rom DR services providers or being too expensive, having infexible contract terms, and lacking
competition. However, despite these challenges, more than a quarter o enterprises provision their
backup data centers at a shared or dedicated I inrastructure at a services provider, and very ew
have plans to change this (see Figure 1).3
Fire 1 O The 27% O Eterprises That use DR Series Proiders, How ma Wi Reew?
Source: Forrester Research, Inc.55811
We plan to renewour service contract
45%
We plan to issue acompetitive RFP tomultiple providers
24%
Thinking about your backup data center(s) at service provider site(s),what are your firms plans when your service contract expires?
We would bringthe backup in-houseif we had more time
12%
Dont know13%
We plan to bring thebackup in-house
7%
Base: 92 North American and European enterprise decision-makers(percentages do not total 100 due to rounding)
Source: Enterprise And SMB Hardware Survey, North America And Europe, Q3 2009
8/4/2019 Forrester Wave Market Research DR
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2010, Forrester Researh, I. Reprodtio Prohibited Je 9, 2010
The Forrester Wae: Disaster Reoer Series Proiders, Q2 2010
For Irastrtre & Operatios Proessioas
3
Virtal Ad Clod Oferis Chae The DR game I 2010 Ad Beod
Moving orward, inrastructure and operations (I&O) executives should expect virtual and cloud-
based oerings to play an increasingly important role in DR, as part o the portolio o traditional
DR services providers and as standalone oerings rom other providers.4 Currently, there is
signicant interest but low adoption o these technologies, which include I-recovery-as-a-service,
backup-as-a-service, and on-premises backup to a storage-as-a-service disk target, also known as
disk-to-disk-to-cloud (see Figure 2). Cloud-based and virtual oerings are maturing, and traditional
xed-site DR services providers will need to evolve. o remain competitive, DR services providers
are beginning to increase fexibility, improve support or virtualized environments, and oer their
own cloud-based services.
Fire 2 Firs Epress Iterest Ivirtaized Series Proider Oferigs Ad DR I The cod
Source: Forrester Research, Inc.55811
Expanding/upgrading implementation Implemented, not expanding
Planning to implement in the next 12 months Planning to implement in a year or more
Interested but no plans Not interested Dont know
Base: 303 North American and European enterprise data center decision-makers
Source: Enterprise And SMB Hardware Survey, North America And Europe, Q3 2009
7%
10%
7%
5%
8%
29%
5%
19%
36%
23%
28%
27%
36%
7%12%
6%
5%
9%
6%
6%
IT-recovery-as-a-service based on virtualinfrastructure at the service provider
Backup-as-a-service or online backupservices for PC and/or servers
Using on-premises backup app to back upto a storage-as-a-service disk target 9%
What are your firms plans to adopt the following disaster recovery technologies?
DISASTER RECOVERy SERVICES PROVIDERS EVALuATIOn OVERVIEw
o assess the state o the DR services market and see how the vendors stack up against each other,
Forrester evaluated the strengths and weaknesses o top DR services providers.
Evalatio Criteria Taret Breadth O Services, Platorm Spport, Ad Flexibilit
Aer examining past research, user need assessments, and services provider and expert interviews,
we developed a comprehensive set o evaluation criteria. We evaluated services providers against 64
criteria, which we grouped into three high-level categories:
8/4/2019 Forrester Wave Market Research DR
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2010, Forrester Researh, I. Reprodtio ProhibitedJe 9, 2010
The Forrester Wae: Disaster Reoer Series Proiders, Q2 2010
For Irastrtre & Operatios Proessioas
4
Current ofering. o assess product strength, we evaluated each oering against six groupso criteria: core DR services oerings, platorm support, network ring/backbone, advanced
recovery services, additional services, and geographic scope.
Strategy. o assess strategy, we considered how well the services provider could articulate anddierentiate its value proposition and how well it positions planned enhancements to oer
better recovery objectives at a lower cost. We also took into consideration the providers plans
or expansion in the current geographic regions it serves and into new regions. Finally, we
took into consideration the services providers approach to fexibility: How does the provider
approach pricing, standard contract terms, changes, service levels, and testing?
Market presence. o establish a services providers market presence, we combined inormationabout installed base, new customers, retention rate, revenues, revenue growth, dedicated
employees, and partnerships.
Evalated Vedors Ofer Their O Services, Complemeted B Parter Services
Forrester included six services providers in the assessment: CAPS Business Recovery Services, HP,
IBM, ICM, SunGard, and Verizon. Each o these services providers (see Figure 3):
Ofers core DR services. Each services provider has support or at least three o the veollowing services: I recovery, work-area recovery, mobile recovery, quick-ship I recovery
and disaster recovery planning, and preparedness consultative services.
Does more than just resell third-party solutions. Many services providers in the marketdont have a primary ocus on DR but resell DR services to their customers. Tey usually do
this through partnerships with other services providers that deliver most, i not all, o their DR
services. Forrester required each provider in this evaluation to have at least one core DR service
(I recovery, work-area recovery, mobile recovery, or quick-ship recovery) that it delivers itsel.
8/4/2019 Forrester Wave Market Research DR
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2010, Forrester Researh, I. Reprodtio Prohibited Je 9, 2010
The Forrester Wae: Disaster Reoer Series Proiders, Q2 2010
For Irastrtre & Operatios Proessioas
5
Fire 3 Eaated Proiders: vedor Ioratio Ad Seetio criteria
Source: Forrester Research, Inc.
Vendor
CAPS Business Recovery Services
IBM
ICM
Hewlett-Packard
SunGard
Verizon Business
Date evaluated
April 2010
April 2010
April 2010
April 2010
April 2010
April 2010
Number of customers
More than 80 customers
More than 12,000 customers
More than 2,100 customers
More than 5,000 customers
More than 10,000 customers
Forrester estimate of at least2,000 customers
Vendor selection criteria
Offers core DR recovery services. Each services provider has support for at least three of the fivefollowing services: IT recovery (traditional fixed site or virtual recovery services), work area recovery (fixedor virtual), mobile recovery, quick-ship recovery services, and consultative services.
Do more than just resell third-party services. Many services providers in the market dont have aprimary focus on DR but resell DR services to their customers. They usually do this through partnershipswith other services providers that deliver most, if not all, of their DR services. Forrester required eachprovider in this evaluation to have at least one core DR recovery service (IT recovery, work-area recovery,mobile recovery, or quick-ship recovery) that it delivers itself.
55811
VEnDORS IMPROVED PLATFORM SuPPORT AnD ADVAnCED RECOVERy CAPABILITIESTe evaluation uncovered a market in which (see Figure 4):
IBM, HP, and SunGard are the top dogs . . . Tese three vendors are in a close race, each withstrong product oerings and global presence. All three particularly excelled in their virtual
recovery services oerings and planned service enhancements.
. . . with Verizon nipping at their heels. Verizons DR practice is the largest o those evaluatedin this Forrester Wave; however, because the company does not oer traditional xed-site
recovery services, it was unable to compete with the top dogs in several areas, notably platorm
support, test scheduling and support, and pricing models.
ICM and CAPS are strong only in their particular regions. For companies in the UK, ICMcan compete with the top dogs, but elsewhere, its presence is very limited. Similarly, CAPS
Business Recovery Services is ocused mostly on the regional needs o businesses based on the
East Coast o the US.
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2010, Forrester Researh, I. Reprodtio ProhibitedJe 9, 2010
The Forrester Wae: Disaster Reoer Series Proiders, Q2 2010
For Irastrtre & Operatios Proessioas
6
Tis evaluation o the DR services provider market is intended to be a starting point only. We
encourage readers to view detailed product evaluations and adapt the criteria weightings to t their
individual needs through the Forrester Wave Excel-based vendor comparison tool.
Fire 4 Forrester Wae: Disaster Reoer Series Proiders, Q2 10
Source: Forrester Research, Inc.
Go online to download
the Forrester Wave tool
for more detailed product
evaluations, feature
comparisons, and
customizable rankings.
RiskyBets Contenders Leaders
StrongPerformers
StrategyWeak Strong
Current
offering
Weak
Strong
Market presence
Full vendor participation
IBMSunGard
Hewlett-Packard
ICMVerizon
Business
CAPS
8/4/2019 Forrester Wave Market Research DR
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2010, Forrester Researh, I. Reprodtio Prohibited Je 9, 2010
The Forrester Wae: Disaster Reoer Series Proiders, Q2 2010
For Irastrtre & Operatios Proessioas
7
Fire 4 Forrester Wae: Disaster Reoer Series Proiders, Q2 10 (cot.)
Source: Forrester Research, Inc.
CAPS
Hewlett-Packard
IBM
ICM
CURRENT OFFERING
Core disaster recovery service offering
Platform support
Network ring/backbone
Advanced recovery services
Additional servicesGeographic scope
STRATEGY
Value proposition and vision
Planned service enhancements
Plans for geographic expansion
Investment to support strategy
Pricing
Standard contract terms
Service levels
MARKET PRESENCEInstalled base
Revenue
Revenue growth
Dedicated employees
Partnerships
Forresters
Weighting
50%
25%
25%
10%
25%
5%10%
50%
20%
20%
15%
15%
0%
15%
15%
0%25%
20%
20%
25%
10%
2.08
3.00
1.15
3.00
1.45
3.602.00
2.48
2.00
2.00
1.00
5.00
4.00
2.03
3.20
1.802.80
1.00
2.00
1.00
2.50
4.28
4.25
4.30
4.00
4.45
2.605.00
4.47
5.00
4.00
4.00
5.00
4.00
4.34
4.45
3.383.70
3.00
3.00
3.00
5.00
4.91
5.00
4.80
5.00
4.90
4.705.00
4.49
5.00
4.00
5.00
5.00
4.00
3.33
4.60
3.934.10
5.00
2.00
4.00
5.00
3.76
4.60
3.40
4.00
4.10
2.702.00
3.88
4.00
4.00
3.00
5.00
4.00
3.00
4.20
2.132.90
0.00
2.00
2.00
5.00
SunGard
Verizon
Business
4.74
4.90
4.55
5.00
4.50
5.005.00
3.59
4.00
4.00
2.00
5.00
4.00
2.36
3.90
3.684.10
5.00
2.00
3.00
5.00
3.70
2.90
3.30
5.00
3.70
4.405.00
3.14
3.00
3.00
3.00
3.00
1.00
3.64
3.30
4.033.50
3.00
4.00
5.00
5.00
All scores are based on a scale of 0 (weak) to 5 (strong).
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2010, Forrester Researh, I. Reprodtio ProhibitedJe 9, 2010
The Forrester Wae: Disaster Reoer Series Proiders, Q2 2010
For Irastrtre & Operatios Proessioas
8
VEnDOR PROFILES
Leaders: IBM, HP, Sgard, Ad ICM Excel At Platorm Spport Ad Core DR Services
IBM. IBM is a worldwide global DR services provider with more than 154 acilities globally andextensive I, work-area, mobile, and quick-ship recovery services. With a sizable number oconsultants, it also has very strong consultative services to support the entire business continuity
planning/disaster recovery planning (BCP/DRP) lie cycle. It has more than 1,600 employees
in its business continuity and recovery services business. Since the last update o this Forrester
Wave, IBM improved its platorm support, its advanced DR support, and additional services
such as emergency communications.
HP. HP is a global services provider with extensive services that span I, work-area, mobile,and quick-ship recovery services to meet a range o recovery objectives. It has a presence in
North America, Europe, South Arica, and Asia Pacic. It does have a dedicated consulting
organization but will supplement its own consultants with partners when necessary. Comparedwith other providers, HP ranked well on its strategy, particularly pricing, contract terms, and
service-level agreements (SLAs). Since the last update o this Forrester Wave, HP signicantly
improved its mainrame platorm support.
SunGard. Availability is the strategic ocus o the company. Consequently, it oers in-depthservices or I, work-area, mobile, and quick-ship recovery and delivers all o these services
itsel, not with partners. It also has a sizable consulting organization that supports the ull BCP/
DRP lie cycle. Te company also oers its own BCP soware, called LDRPS soware, and
emergency communication and notication services. It has a geographic presence in North
America and Europe. Since the last update o this Forrester Wave, SunGard improved fexibility
on contract terms and SLAs; however, its employee count and market presence have decreased.
ICM. ICM oers the ull breadth o I, work-area, mobile, quick-ship, and consultative servicesin the UK. Te company is very competitive with global providers in the UK market. Within the
UK, ICM has industry-leading capacity or all major server and storage platorms; it has strong
intersite connectivity and supports several advanced DR services oerings. Since the last update
o this Forrester Wave, ICM improved its value proposition and vision and has enough strong
planned service enhancements to qualiy as a Leader.
Stro Perormer: Verizo Bsiess Has Market Presece Bt Lacks Traditioal Services
Verizon Business. Verizon Business is a globally dominant DR services provider mainlyocused on providing managed services, hosting, and colocation. Verizon has the largest market
presence o the evaluated vendors, due mainly to its 2,700 employees supporting its disaster
recovery engagements and strong revenue growth. Although the company does not oer
traditional shared xed-site recovery services, it does oer many dierent kinds o DR-related
services including work-area recovery and quick-shipment o equipment.
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2010, Forrester Researh, I. Reprodtio Prohibited Je 9, 2010
The Forrester Wae: Disaster Reoer Series Proiders, Q2 2010
For Irastrtre & Operatios Proessioas
9
Coteder: CAPS Is A Small, Reioal Plaer with Fe Maaed Services
CAPS Business Recovery Services. CAPS is primarily a regional provider, with severallocations on the US East Coast and a new location in Georgia. CAPS ocuses mostly on
providing and managing acilities or I recovery and does not oer clients managed services
or shared or leased I inrastructure. It does have strong work-area recovery services, oering
both dedicated and shared work-area recovery. It has several partners throughout the US that
can provide additional data center colocation space. Since the last update o this Forrester Wave,
CAPS added additional services, including online backup and message continuity, and has
signicantly improved its pricing model and standard contract terms.
SuPPLEMEnTAL MATERIAL
Olie Resorce
Te online version o Figure 4 is an Excel-based vendor comparison tool that provides detailedproduct evaluations and customizable rankings.
Data Sorces used I This Forrester wave
Forrester used a combination o two data sources to assess the strengths and weaknesses o each
solution:
Vendor surveys. Forrester surveyed vendors on their capabilities as they relate to the evaluationcriteria. Once we analyzed the completed vendor surveys, we conducted vendor calls where
necessary to gather details o vendor qualications.
Customer reerence calls. o validate product and vendor qualications, Forrester alsoconducted reerence calls with two o each vendors current customers.
The Forrester wave Methodolo
We conduct primary research to develop a list o vendors that meet our criteria to be evaluated
in this market. From that initial pool o vendors, we then narrow our nal list. We choose these
vendors based on: 1) product t; 2) customer success; and 3) Forrester client demand. We eliminate
vendors that have limited customer reerences and products that dont t the scope o our evaluation.
Aer examining past research, user need assessments, and vendor and expert interviews, we develop
the initial evaluation criteria. o evaluate the vendors and their products against our set o criteria,
we gather details o product qualications through a combination o lab evaluations, questionnaires,
demos, and/or discussions with client reerences. We send evaluations to the vendors or their
review, and we adjust the evaluations to provide the most accurate view o vendor oerings and
strategies.
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2010, Forrester Researh, I. Reprodtio ProhibitedJe 9, 2010
The Forrester Wae: Disaster Reoer Series Proiders, Q2 2010
For Irastrtre & Operatios Proessioas
10
We set deault weightings to refect our analysis o the needs o large user companies and/or
other scenarios as outlined in the Forrester Wave document and then score the vendors based
on a clearly dened scale. Tese deault weightings are intended only as a starting point, and we
encourage readers to adapt the weightings to t their individual needs through the Excel-basedtool. Te nal scores generate the graphical depiction o the market based on current oering,
strategy, and market presence. Forrester intends to update vendor evaluations regularly as product
capabilities and vendor strategies evolve.
EnDnOTES
1 In a recessionary climate, you might expect I proessionals to push upgrading disaster recovery capabilities
down the priority list especially when senior I management views DR as an expensive insurance policy.
But in act, upgrading DR remains a high priority. According to Forresters Enterprise And SMB Hardware
Survey, North America And Europe, Q3 2009, 61% o North American enterprises and 64% o European
enterprises say that upgrading DR capabilities is either a critical or high priority. See the November 4, 2009,
State O Enterprise Disaster Recovery Preparedness: Q3 2009 report.
2 Enterprises rom all industries and o varying sizes now measure recovery time and recovery point
requirements in hours, and in some cases, minutes. Due to increased competition and the cost o downtime,
recovering in 48 to 72 hours and losing 8 hours or more o critical corporate inormation is no longer
acceptable. See the November 4, 2009, State O Enterprise Disaster Recovery Preparedness: Q3 2009
report.
3 wenty-seven percent o enterprises report using either shared or dedicated space at a services provider as
the means o provisioning at least one o their backup data centers. Source: Enterprise And SMB Hardware
Survey, North America And Europe, Q3 2009.4 But new cloud-based recovery services oer a way to achieve the recovery capabilities o advanced DR
services at a more aordable, subscription-based price. With storage-as-a-service, backup-as-a-service,
and replication-as a-service, I operations proessionals can now incorporate new services into their DR
contracts to meet a range o application recovery requirements across the organization. In combination
with virtualization technologies, these solutions break the cost/value correlation, ushering in a new era
o aordability to DR. See the July 24, 2009, How Te Cloud Will ransorm Disaster Recovery Services
report.
http://www.forrester.com/go?docid=55695&src=55811pdfhttp://www.forrester.com/go?docid=55695&src=55811pdfhttp://www.forrester.com/go?docid=54337&src=55811pdfhttp://www.forrester.com/go?docid=54337&src=55811pdfhttp://www.forrester.com/go?docid=55695&src=55811pdfhttp://www.forrester.com/go?docid=55695&src=55811pdf8/4/2019 Forrester Wave Market Research DR
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Forrester Research, Inc. (Nasdaq: FORR)
is an independent research company
that provides pragmatic and orward-
thinking advice to global leaders in
business and technology. Forrester
works with proessionals in 20 key roles
at major companies providing
proprietary research, customer insight,
consulting, events, and peer-to-peerexecutive programs. For more than 26
years, Forrester has been making IT,
marketing, and technology industry
leaders successul every day. For more
inormation, visit www.orrester.com.
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5581
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