Framework for Business CommunicationCommunicationistheprocessof exchanging information and meaning betweenoramongindividuals throughacommonsystemof symbols, signs, and behaviour.Exercise 1By !rof "achin Batra, #$C%&' $ndoreA walk in the the parkCOMMUNICATION STYLESCommunication ChannelsCommunication !rocess Barriers(i)erences in ********* level, experience, and culture!hysical issues, such as *****or uncomfortable surroundings.%ental distractions, such as developing a response instead of ********educationnoiselisteningFlow of $nformation +ithin an ,rgani-ationCommunication "ystemsFormal system$nformal system.rapevine.rapevine is less accurate than other communication channels%essage distribution is **networked* rather than linear in nature/our 0urn+hy do communication breakdowns occurbetween individuals1in organi-ations1+hat can you do to prevent or minimi-e communication breakdowns12evels of CommunicationContinued2evels of Communication 3cont.4"trategic Forces $n5uencing Business CommunicationFour (imensions of Business Behavior(iversity Challenges$nternational$nternational Barriers6the way of life7 of a people which includes a vast array of behaviors and beliefs.8ofstedes cultural dimensions!ower (istance$ndividualism vs Collectivism%asculinity vs Femininity9ncertainty &voidance$ntercultural BarriersEthnocentrism"tereotypes$nterpretation of 0ime 3chronemics4!ersonal "pace 'e:uirements 3proxemics40ouching 3haptics4Body 2anguage 3kinesics4$mpacts of 0echnology&ids in collecting and organi-ing data 8elps craft clearer and more e)ective messages,vercomes distance and time issuesComplicates interpersonal relationship development'aises legal and ethical issues0eam Environment 2eads to "ynergy%akes workers happier by causing them to feel they are shaping their ;obs$ncreases emoregeton.$t nextstopsand&lbanyand?passengersget o).#extstopis!leasantvilleand?=new passengersgetonboard.0hetrainmakesits nextstopin(allaswhere?1geto)andno onegetson.0hetrainchugsalonguntilit reaches8ollywoodwhere=morepassengers get on. 0he next stops are Bu)alo where @ get onandAgeto),%ooseheadwherenoone getsonoro),andClarksburgwhere?A passengersgetonboard.0hetrainreaches theendoftheroutein2os&ngeleswhere everyone gets o).8ow many stops did the train make1 B how many passengers were left on the train when it reached its Cnal destina tion.=D8ow many "s1"uper "unday"uper "unday often results in many surprises as fans watch with great anticipation to see if their favorite team wins the ultimate pri-e in professional football each season. +edding "tory &nswers BrideE "ally BridesmaidE &nn .roomE Ferry Best %anE "teve 9sherE (an +edding "tory 'ationale /ou know that the best man and the usher are brothers from the Crst clue, and they are named (an and "teve based on the last clue, but you donGt know whoGs who yet. $n the second clue, you learn that the best man and the bridesmaid went to college with the groom. 0his means that either (an or "teve went to college with the groom. 0he fourth clue tells you that &nn went to college, so you can assume that she is the bridesmaid. $n the Cfth clue, Ferry is introduced, so knowing that he is neither the usher nor the best man, you can assume that he is the groom. .oing back to the fourth clue, you can now assume that "ally is the bride because she is not the bridesmaid. "o if &nnGs roommate took "ally to the family reunion in %ay, the roommate must have been Ferry. /ou can assume that the wedding was in Fanuary based on the fact that Ferry and "teve had to give up their 'ose Bowl tickets to go to the wedding. "o by %ay, Ferry and "ally were married and thus went to the family reunion together as husband and wife. /ou also know from the Cfth clue that "teve was going to the 'ose Bowl with Ferry, so he was the one who went to college and was thus the best man, leaving (an as the usher who went into the army after high school.