16
Framework for Excellence Sonja Wulff, MA, CLM Vice President, PVHS Center for Performance Excellence
| Date post: | 19-Jan-2016 |
| Category: |
Documents |
| Upload: | nora-walton |
| View: | 213 times |
| Download: | 0 times |
Framework for Excellence Sonja Wulff, MA, CLM
Vice President, PVHS Center for Performance Excellence
Poudre Valley Health System• Private, locally owned, not-for-profit• Full spectrum of healthcare services
– 2 tertiary hospitals, outpatient campus, numerous satellite clinics
– Regional medical hub for cardiac & trauma services, orthopedics, oncology, neonatal intensive care & bariatric surgery
Poudre Valley Health System
• Service area: Northern Colorado, Wyoming & Nebraska• 5,200 employees, 600 primarily independent physicians
& 800 volunteers• $1 billion in annual revenue
Where Our Journey Started (1997)• Community hospital serving Fort Collins, Colorado• 1,500 employees, 300 independent physicians & 575
volunteers• 24% annual employee turnover• 5 CEOs in 4 years• $250 million in annual revenue• Changing healthcare market• Demand for physician integration
• Leadership: Find an improvement model• Decision: Baldrige National Quality Program
Baldrige Journey
Challenging Times (2010)• What we don’t know
– Healthcare reform– Economy
• What we do know– Decreased funding– Increased transparency
• What we need to accomplish– Mission: independent, non-profit– Vision: world-class health care
Gabriel, NICU “Graduate”
CraigTrauma patient
The Power of Baldrige• Visionary leadership & systems
perspective• Focus on the future• Management by fact • Valuing workforce members• Patient-focused excellence• Focus on Results
Visionary Leadership & Systems Perspective
Focus on the Future
Management by Fact
Valuing Workforce Members
Patient-Focused Excellence
• Aggregation & review of all Voice of the Customer data– Key Customer Requirements– Customer Service Must-Haves– We’re here for you
• Unit initiatives• Penguin Awards
– Service excellence training
National top 10% for:• Clinical outcomes• Patient satisfaction• Employee satisfaction• Physician loyalty• Financial performance
Focus on Results
Healthcare OutcomesRisk-Adjusted Mortality Rate
Our Vision
To provide
world-class
health care
Molly 4th generation treated at
PVH
Additional Information:
Sonja Wulff, Vice President
PVHS Center for Performance Excellence
www.pvhs.org
![THE WULFF THEOREM REVISITEDshelf2.library.cmu.edu/Tech/54108474.pdf · Wulff set is a solution in C for the geometrical variational problem (P), generalizing TAYLOR'S [37] result](https://static.documents.pub/doc/80x56/6114c88b0ae4e0492f6ffd6b/the-wulff-theorem-wulff-set-is-a-solution-in-c-for-the-geometrical-variational-problem.jpg)
