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From Use Cases to Business Value Richard den Ouden September 18, 2014 in Amsterdam
From Use Cases to Business Value Richard den Ouden
September 18, 2014 in Amsterdam
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Welcome
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● Explain the role of Every Angle
● Show the content we have been developing over the last couple of years
● Demonstrate some examples of use cases
● Explain the way we help our customers & partners to generate business value
Purpose of this Presentation
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Content
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Content developments 2013 - 2014
Creating business value out of content
Summary and Q&A
What value does Every Angle provide?
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BPI Presentations ●5
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Need - Problem - Solution
Executive
Management
Operational
Execution
Business IT Systems
Corporate Business
Intelligence system
High level of detail
Process oriented
Continuously changing
Highly flexible
Business Suite Any DB
Solution
Gap Control lists
Action lists
Exception lists
Process
Performance
Indicators
Key
Performance
Indicators
Operational
management
Maintainable?
Expert dependent?
Scalable?
Reliable?
Secure?
(Hidden) costs? RISK
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Every Angle as OBA-system
Maintainable?
Expert dependent?
Scalable?
Reliable?
Secure?
(Hidden) costs? RISK
Executive
Management
Operational
Execution
Business IT Systems
Corporate Business
Intelligence system
Business Suite Any DB
Key
Performance
Indicators
Control lists
Action lists
Exception lists
Process
Performance
Indicators
Operational
management
Operational
Business Analytics
System (OBA)
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Content
●1
Content developments 2013 - 2014
Creating business value out of content
Summary and Q&A
What value does Every Angle provides?
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●4
BPI Presentations ●5
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A Simplified Business Process Model
Customer
Financial administrative processes
Human resource management
Operational processes
Order to
Cash
Supply to Demand
Procure to
Pay
Plant Maintenance
Plan
Deliver
FG Make Source
RM Supplier
Finance and Controlling
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IT Systems
Operational
Business
Analytics
System (OBA)
Corporate Business
Intelligence system
Tablet
SAPGUI-ZEA03
Web-Client
Excel
Dashboard
Business Suite Any DB
EA-Client
EA4P2P
EA4S2D
EA4O2C
EA4F2R
EA4PM
EA4HCM
EA4GRC
EA4IT
Executive
Management
Operational
management
Operational
Execution
Business
Focus Actions Evaluate the Past
Act
for different business applications
Every Angle Offers Operational Business Analytics
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Every Angle Software Development Examples:
1. Additional connections to non-ECC SAP systems (dual download + content)
2. Delta Trigger download (reducing data extraction times)
3. Automation Client improvements (i.e. ODBC, JDBC, Mail)
4. ZEA03 improvements
5. Much more content is provided out-of-the-box (optional)
SAP R/3, or
SAP ECC
(virtual) Windows Server
Every Angle
Extractor
Every Angle
Server
EAClient
Automation
Client
XLS, SQL, CSV
ODBC, JDBC
Mail, SMS,
SAP GUI (ZEA03) Optional
additional SAP
(SCM, EWM, GTS
SRM, CRM,etc)
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4
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5
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● Conversion from “raw SAP data” to “useful & value added information”
● Reducing data complexity
● from 500 -1,000 complex SAP tables to 50 -100 understandable objects
● Adding relationships between objects: enormous flexibility!
● Automatically adding descriptions to all field values (SAP dictionary based)
● Add built-in process analysis on three levels:
● document level (i.e. sales document)
● process level (i.e. O2C: SO - delivery - GI - billing - payment)
● supply to demand matching level (i.e. purchasing - production - sales)
Result:
Relevant business questions, requiring complex SAP data queries and process
logic, can be answered with simple reports, called “Angles”
Key Element in Every Angle Solution is “Content”
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Strengthen our existing solutions: P2P, O2C, S2D and PM
1. Supporting complex scenarios/processes in Every Angle logic
2. Optional content for SAP ECC modules already supported by Every Angle
(MM/SD/PM/PP/WM)
3. Optional content from SAP ECC industry solutions
Build new solutions:
4. Optional content for SAP ECC modules that were
not supported yet => EA4HCM / EA4F2R
5. Optional content from non SAP ECC systems
=> EA4GTS, EA4EWM and EA4APO
... and of course maintenance on existing functionality (corrections/bugs)
Content Developments 2013 - 2014: Summary
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Some examples:
● JIT schedule (SD schedule agreements)
● Intercompany sales (PO in sales company is linked to SO in supplying plant)
● MRP area planning (procurement & planning parameters on MRP area level)
● External processing (linking PReqs/POs to work order operations/activities)
● Repair process / refurbishment
● Committed date logic in SD (delivery reliability based on first promised date)
● Committed date logic in stock transfer POs
● Value based items (i.e. services and value contracts)
Remark: All these changes have a significant impact on all supply chain related
functionality of:
● the documents that are involved directly by these scenarios
● but also all document that are impacted by the supply/demand matching
(formerly know as “order network calculation”)
1) Supporting Complex SAP Scenarios in Every Angle Logic
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Some examples:
● Pricing conditions (master data: purchasing & sales)
● Change documents (i.e. sales order block removals, PReq release changes)
● Operations/activities incl. confirmations (work orders)
● Customer credit data (incl. calculation of credit usage %)
● Maintenance plans (incl. strategies, cycles, etc)
2) Optional Content for Standard Every Angle Functionality
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● Being updated based on implementations at new Retail customers
● Key issues:
● Interfaces & master data quality
● Management of assortments (listing)
● DC & store replenishment
● Availability of assortment
● Return processes
● Warehouse processes
3.1) EA4Retail
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● Apparel and Footwear Solution (= industry solution for fashion industry)
● Key issues
● Color & sizes (so called “grids”)
● each material is a “style”, not an SKU!!
● SKU is at schedule line level (one item of 1000 PC contains schedules for each GRID)
● Allocation: hard linking stock & POs to sales orders
● Implemented at Tommy Hilfiger and Fox Head
● By the way … We are now building functionality for SAP FMS (= rebuilt of
fashion functionality on an SAP Retail platform) for Tommy Hilfiger
3.2) EA4AFS
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● Other industry solutions will be supported at customer request
● Customer is co-developer (project based)
● First: clear scope + use cases
● Then: Iterative process (research, specify/model, build, test, document)
● Phased release
● Potential SAP industry solutions supported by Every Angle
3.3) More Content
Industry Solutions of SAP
Aerospace & Defense Life Sciences
Automotive Logistics Service Prod.
Banking Media
Chemicals Mining
Consumer Products Oil & Gas
Defense & Security Pharmaceuticals
Healthcare Postal Services
Higher Education Professional Services
Industrial Machinery Railways
Insurance Telecommunications
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4.1) EA4HCM: Overview
● Manage the Employee Life Cycle
● Easily combine information from different SAP HCM sub-modules
● PA: Personnel administrator
● OM: Organizational management
● CATS: Time management
● Milestone Q2 2014: successful first implementation at V&D
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4.1) EA4HCM: Examples of Use Cases
● Compare the salary of last year with the salary of
this year in combination with the relevant position
registered in Organizational Management valid on
that same date
● Check the payroll results of your employees in
combination with the current bank details, address,
age and work schedule
● Create a report on all vacant positions with their
direct managers and the employee details of the
employees still related to that position.
● Recognize trends regarding illness, i.e. which
employees have a habit of being sick regularly on
Mondays or Fridays
● Create an overview of all departments with their
managers, headcount and gross salary costs in
hierarchical order
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4.1) EA4HCM: Standard Angles
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4.2) F2R Process Goals, Key Challenges and Use Cases
Goals for F2R
Improve financial
performance
Every Angle Use Cases
●Business Results Business Results
Every Angle Business Value Key Challenges
Businesses need to have
insights in their profitability
and cash needed for daily
business and capital
investments.
● Improve profitability.
● Improve capital employed.
● Better control of risks.
● Flexible financial statements for trend and variance analysis
with details of logistic data.
● Pre-built analytics of stocks, assets and AR/AP like payment
reliability and behavior.
● Budget execution and planned vs actual cost.
Lack of insight
Financial figures
on key fields not
(quickly) available
Variances in
financial figures
difficult to relate to
operational sources
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4.2) Improvement Focus Areas in F2R
Data
quality
GRC
Profit
margin
analysis
New
general
ledger
Pricing
and
standard
costing
Plan and
actual
variance
analysis
Translate successful sales
into actual financial benefit
for the organization
Flexible
Financial
statements
Capital
employed
Payables
and
receivables
analytics
Inventory
optimization
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4.2) Use Cases Finance to Report
Receivables
Analytics
• What is the customer payment
behavior?
• What are the customer open
items sorted on age?
• What is the time between goods
issue and billing creation?
Payables
Analytics
General ledger
and Fixed Asset
Analysis
• How long are the parked invoices
pending?
• What are the vendor open items
sorted by age?
• What is the difference between
invoiced and received amounts?
• How many invoices are
processed per employee?
• How is our sales and cost of
sales trending according our
internal standard reporting?
• What transactions are posted on
assets?
• What are the active customers?
• How is the credit limit master data
and exposure for customers?
• How consistent is the setup of
customer payment terms?
• What are the vendor payment
terms and bank accounts?
• What are the vendor adress
details?
• How consistent are the G/L
account master data settings?
• What is the content of the chart of
accounts per company code?
• What is our asset inventory
master data?
• What are the largest outstanding
customer balances?
• What are sales, deductions and
claimed discounts of our customers?
• What is our sales margin realized for
different customer groups?
• What are the yearly statistics for
suppliers?
• What are the realized cash discounts
and deductions in payments?
• What does our cash flow looks like
based on operational data?
• What does our 12 period financial
reporting look like?
• How much working capital is claimed
by unallocated inventory?
• What are the asset balances in the
asset register?
Use Cases
ERP data quality Detect, Prioritize and Solve
Operational / Execution Operational Management
Measure and Control
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4.2) Use Cases Finance to Report (2)
Cost object &
Internal order
Analysis
Profit center
Analysis
Product Costing
• Which responsibility areas
exceed their plans last month?
• What is the operating profit
for a profit center (group)?
• What are the average total
costs per material this years?
• What are the consumed
materials and activities listed?
• What amount is planned and
posted on work orders?
• Are profit center data valid and
complete ?
• Is the profit center hierarchy
properly maintained ?
• Are the profit centers assigned
correctly to cost objects ?
• Which production orders are still
open one year ?
• Are the operations maintained
correctly?
• Is the bill of material data and
pricing complete?
• What does the 12 period income
statement look like based on our profit
center hierarchy?
• What does the Income statement look
like per origin object?
• What are the detailed variances for all
orders at once?
• What does the detailed production order
statement look like for all orders listed per
period?
• Which work orders are closed but need still
to be settled completely?
• Which responsibility areas
exceed their plans last month?
• What are the initial and settled
costs on internal orders?
• What are the actual and
planned consumed hours?
• Is the cost element and cost
object data valid and complete ?
• Is the organization of cost objects
and hierarchies in line with
responsibilities ?
• What does the 12 period cost statement
look like based on our hierarchy?
• What are the commitments for cost
objects?
Use Cases
ERP data quality
Operational / Execution Operational Management
Measure and Control Detect, Prioritize and Solve
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● Global Trade Services
● Key issue = compliance reporting
● Is a company allowed to sell quantity X of product Y to customer Z?
● What product has been sold to what customer?
● Integrated in ECC SD process (“approval status during/after order entry”)
● Option 1: approved based customer
● Option 2: not approved
● Option 3: wait for approval => start approval request process
● Successfully implemented at BASF on global GTS system
5.1) EA4GTS
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● Advanced Planning & Optimizer (part of SCM suite)
● Key issue = master data quality = 3C:
● Completeness
● Correctness
● Consistency
● In one single Every Angle system: ECC and APO master data are “linked”
● Implemented at Hella and MCB
5.2) EA4APO
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● Extended Warehouse Management (part of SCM Suite)
● Key issues:
● Complexity of processes, detail level & SAP EWM database
● Integration with ECC (where is the bottleneck?)
● In one single Every Angle system, ECC and EWM documents are “linked”
● Outbound:
● SD: sales order => delivery => outbound delivery => transfer order => issue => GI
● MM: stock transfer => delivery => outbound delivery => transfer order => issue => GI
● Inbound
● PO => delivery => inbound delivery => transfer order => store => GR
● Implemented at V&D and FrieslandCampina
5.3) EA4EWM
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Material on
plant level
Material
Product Inbound
Partner
Inbound
delivery header
Inbound delivery
item
Storage Units
EWM Stock
Warehouse task
Transportation
Unit Activity
Warehouse
order
Wave item
Wave Header
Outbound
delivery order
header
Outbound
delivery order
item
Outbound
Partner
Wave
template
Sales Document
Schedule line
Sales document
header
Sales document
item
Delivery note
header
Delivery note
item
SAP ECC
SAP EWM
Purchase document
Schedule line
Purchase document
header
Purchase document
Item
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Content
●1
Content developments 2013 - 2014
Creating business value out of content
Summary and Q&A
What value does Every Angle provide?
●2
●3
●4
BPI Presentations ●5
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Every Angle is great software, but just installing it, does not bring any value.
It has to be adopted by:
• Management:
• Content provider for operational PPIs, aligned with KPIs
• Enabler of execution of improvement plans (i.e. LEAN, S6)
• Business:
• key-users become content experts
• Angles become integrated on execution level (embedding)
• IT:
• Every Angle is part of operational IT support (first/second line)
• Part of BI landscape & IT roadmap
Question:
What would be the rating on these three levels in your own organization?
• Excellent / Good / sufficient / Poor / Bad
=> suggestion: we do surveys, perhaps also interesting for you
Critical Success Factors of Getting Value out of Software
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We continuously improve our standard implementation & support services,
but we also have new initiatives:
1. Value stories
2. EAMethod (standard methodology for executing & reviewing of projects)
3. Value added services
4. E-learning
5. Business Value Calculator
6. In-depth workshops
How Do We Support This?
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1) Value Stories (by Business Process and by Industry)
Automotive
Discrete
Manufacturing
Fashion
Food &
Beverage
Non-food
consumer
products
General
chemicals
Retail Utilities Wholesale
Industry Value
Stories
EA4P2P
EA4S2D
EA4O2C
EA4F2R
EA4PM
EA4HCM
Business
Process Value
Stories
Pharma-
ceuticals
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2) EA-Method: Effective Implementation of Every Angle
Initial Implementation
Embedding and continuous improvement
Objective Realize Quick Wins
Use Every Angle templates
Initial group of PU/VU
Process of continuous Improvement
Expand Angles and usage
Develop customer-specific Angles/templates
Every Angle’s role
Customer’s role
Manage the project
Drive / pro-active
Follow customer / reactive
Involve Every Angle on quarterly basis
Execute value added consulting projects
Ensure Every Angle custodian
Ensure core team of PU
champions
Drive the roll out
Continuous internal communication
Active governance
Every Angle Custodian to identify Improvement areas with
Every Angle
Implementing Every Angle: Combine the Cashing in of “low hanging fruit”
with a professionally run implementation program
Roll out & further expansion
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Every Angle
Application Services
Value Added
Consulting Services
I. Proof of Concept
II. Implementation &
roll out
III. Upgrade
Every Angle User
Management Training
Create Angles/
Templates
Customer
specific config.
Organize Every
Angle governance
SAP Go Live/
Roll Out Support
SAP Functional
Health Check
Every Angle Business
Improvement Identification
Every Angle Use
Case Identification
S&OP Health Check Stock Optimizer Lead Time Optimizer
Feeder to BI-systems
3) Every Angle Services - to Assist in Continuous Improvement
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4) E-Learning Homepage: www.academy.everyangle.com
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4) E-Learning: Progress Status
Users can track their
progress and see
remaining topics to be
finished
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4) E-Learning: Videos
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4) E-learning: (Future) Reference Material
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4) E-Learning: Quiz Questions
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5) Business Value Calculator
● Standard service offering of calculation potential improvement potential
● Stock reduction
● Data quality
● Service level improvement
… including root/cause analysis
● Including the potential financial impact
● Working capital
● Efficiency (FTE)
● Costs & margins
● Results
● Eye-opener for all stakeholders
● Alignment of IT, business & operations in current status and root-causes
● Clear action plan to convert potential to bottom-line results
● Enabled with Every Angle
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6) In-Depth Workshops
● Focus on specific topic / business processes, such as:
● OTC, P2P, S2D and Inventory management
● F2R, HCM and PM
● Mixed group of participants
● Customer: Key-users, management and IT
● Every Angle: consultant, area expert and account management
● Topics
● Discuss topics / customer specific process & challenges/issues
● Show standard Every Angle use cases and share customer best practices
● Discuss potential next steps
● Results:
● General understanding of potential added value of Every Angle
● Action plan to realize specific improvements
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Content
●1
Content developments 2013 - 2014
Creating business value out of content
Summary and Q&A
What value does Every Angle provides?
●2
●3
●4
BPI Presentations ●5
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● Every Angle offers great content
● Ready-to-use
● Supporting operational process improvements & project usage
● We invest significantly in converting our content to your use cases
● that can be adopted by our customers in a fast & easy way
● Direct result into improvements
● And this way, put you in the position to:
● Become more effectively
● Generate value for your organization
Summary
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Questions?
Are there any questions?
Thanks for your time and attention!
Richard den Ouden
Director
Every Angle Software Solutions
+31 6 511 84 134
Now it is time for the BPI Presentations!
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Content
●1
Content developments 2013 - 2014
Creating business value out of content
Summary and Q&A
What value does Every Angle provides?
●2
●3
●4
BPI Presentations ●5
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Morning Agenda: Timeline and topics
10.00 - 10.30 Arrival and Registration
10.30 - 10.35 Welcome
Fred Hermans, CEO Every Angle
10.35 – 11.25 Every Angle Business Applications: 2014
Richard den Ouden, Global business development director
11.25 – 12.10
BPI Award: Pitches for Angle of the Year
• Lucien van Zundert; MCB (click here)
• Hans Martin, Eriks (click here)
• Jeroen Luijcks, Bruynzeel Keukens B.V. (click here)
• Marjon Meinders, ProRail (click here)
12.10 – 12.30 Round up and Q & A
12:30 - 13:30 Lunch
