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From Vision to ImplementationFrom Vision to Implementation
Vision of goal in place
Assemble team
Establish hierarchy
Set roadmap Set roadmap to guide the to guide the
essentials into essentials into placeplace
Vision Team Hierarchy Roadmap
EG Steering CommitteeChairman : Chief Secretary to the
Government
EG Programme Management Group Chairman : DG of MAMPU
Project Director
Sub Teams•Agencies•Consortium
E-Services Project Steering Committee
E-Procurement Project Steering Committee
GOE Project Steering Committee
HRMIS Project Steering Committee
PMS Project Steering Committee
Project Director Project Director Project Director Project Director
Project ManagerProject Implementation Team•Agencies•Consortium
Project Support Team•MAMPU•Consortium
Project ManagerProject Implementation Team•Agencies•Consortium
Project Support Team•MAMPU•Consortium
Project ManagerProject Implementation Team•Agencies•Consortium
Project Support Team•MAMPU•Consortium
Project ManagerProject Implementation Team•Agencies•Consortium
Project Support Team•MAMPU•Consortium
Project ManagerProject Implementation Team•Agencies•Consortium
Project Support Team•MAMPU•Consortium
Sub Teams•Agencies•Consortium
Sub Teams•Agencies•Consortium
Sub Teams•Agencies•Consortium
Sub Teams•Agencies•Consortium
SecretariatMAMPU
Programme Programme Management Management
StructureStructure
Road Transport DepartmentE-ServicesE-Services
Treasury, Ministry of FinanceE-ProcurementE-Procurement
Prime Minister’s OfficeGeneric Office Generic Office EnvironmentEnvironment
Public Service DepartmentHuman Resource Human Resource
Management Management Information SystemInformation System
Implementation Coordination Unit, Prime Minister’s Department
Project Monitoring Project Monitoring SystemSystem
Lead Implementing Agencies of the E-Government Pilot Projects
Project Steering Committee
Government Project Director
Vendor Project Director & Manager
Project Management
Office
Business Improvement
Process
Change Management
Operation & Support
Training & Education
Installation Management
Application Development
Web Publishing
Knowledge Base
System Development
Government Project Manager
Project Support Group
Project Project Implementation Implementation
StructureStructure
Government IT and Internet Committee
GITIC
IT Implementation Committee
JTPIT
IT Technical Committee
JTIT
IT Training and Education Committee
JLPIT
IT Consultative Committee
Governing Structure Under GITICGoverning Structure Under GITIC
Accenture Hewlett-Packard AIMS HitechniageAT&T MicrosoftCelcom NCRDataprep NTT DataDigital Oracle EDS PNB-ITFujitsu Ltd Price WaterhouseSapura Renong SolutionsSun Telekom Malaysia
Malaysian Administrative
Modernisation & Management Planning Unit
(MAMPU)
Multimedia Development Corporation
(MDC)
Web Shaper Companies
Representatives from Lead
Implementing Agencies
Conceptualisation & Planning TeamConceptualisation & Planning Team
Towards a Vision for a New Electronic
Government in Malaysia
The E-Government Information
Technology Policy and Standards
The E-Government Blueprint
5 CRFPs
Conceptualisation & Conceptualisation & Planning TeamPlanning Team
Electronic Electronic Government Government
ServicesServices
1
2
3
5
4
8
7
6
Lodgment Enables general public to submit and/or process applications electronically to the government for services
PaymentEnables electronic transfer of monies between public & government as payment for services, fees & fines
InformationEnables general public to access information on-line about government, regulations, services, etc
CommunicationsEnables government to communicate with public electronically or via multimedia medium
ProcurementEnables government to procure and/or tender electronically with respective businesses
PollingProvides easy yet secured electronic channel for government to reach out to the public for surveying purposes
Customer Care ManagementProvides general public with a one-stop help centre
Public ComplaintProvides single interface to public to relay grievance effectively and conveniently to government
Citizens & Business Service CategoriesCitizens & Business Service Categories
Citizens & Business Application LandscapeCitizens & Business Application Landscape
MissionProvide one-stop
quality service to the public delivered efficiently
and effectively through multiple delivery channels using improved processes
and innovative technology
Transaction with Payment Information General
Transaction non-Payment Information Private
Lodgment•Electronic application•Easy licensing/permitting
Procurement•Electronic tendering•Electronic ordering
Payment•Electronic fine payment•Electronic registration fee•Electronic tax payment & refund
Public Complaint•Public email box•Electronic complaint status tracking
Polling•Electronic voting•Electronic surveying•Electronic census
Communication•Electronic discussion forum•Multimedia conferencing
Information•Online government service information•Online social, culture & tourist information•Online disaster announcement•Online public speeches•Electronic publishing
Information•Online personal information•Online health record
Customer Care•Online help•Help desk service/call centre
Electronic Government Inter-Agency
Services
Public Complaint Services•Web based Complaint Form•Auto-response System•Complaints Routing & Tracking System
Human Resource Management•Personnel & Payroll•Workforce Planning•Training & Career Development
Inventory Management•JIT Inventory System•Automated Warehousing System•Electronic Procurement
Development Planning•Econometric Modeling•Data Acquisition System
Budgeting•Integrated Budgeting System•Budget Monitoring System
Project Monitoring•Planning workbench•Monitoring & Correction•Information Centre
Supplier Profile•Supplier Profile Database•Performance Evaluation System
Accounting•Integrated Accounting•Smart Card Payment System
Spectrum of Potential Inter-Agency Spectrum of Potential Inter-Agency ApplicationsApplications
Electronic Electronic Government Government
ServicesServices
1 ResearchTo provide timely access to information and efficient distribution
2 CommunicationTo improve collection and dissemination of information, and increase media coverage
3 PlanningTo enhance information flow
4 Formulation and Implementation of PoliciesTo improve process of information
5 AuditTo improve traceability
8 FinanceTo improve financial management and accountability
6 Project ManagementTo improve capabilities to plan, organise and monitor
7 Human ResourceTo improve management of human resource and availability of personal information
Map of Intra-Agency Service CategoriesMap of Intra-Agency Service Categories
9 Support ServicesTo improve workflow, increase productivity and effectiveness
E-Government Intra-Agency Applications
Finance•Financial Modeling System
Audit•Decision Tracking
Planning•Business Resumption Planning
Support Services•Meeting Management
Project Management•Project Management
Research•Document Management•Search & Retrieval•Web Info Filter
Human Resource•Human Resource Info Management
Communication•Electronic Meeting•Messaging System
Policy Implementation•Electronic Publishing
Spectrum of Spectrum of Potential Potential
Intra-Agency Intra-Agency ApplicationsApplications
Develop criteria for pilot selection and
generate list of potential pilots
Evaluate applications against selection
criteria
Confirm pilot selection through
market research and internal surveys
Finalise list of pilot applications and rollout schedule
Approach
Low
High
High
Impact
Feasibility
•High visibility•High value delivered•High transaction/usage•Improved efficiencies•High urgency
•Availability of technology•Ease of implementation•Low capital cost to government•Short timeframe – “Quick-Wins”•High user acceptance
Framework
Tier 2 :Potential
pilots
Tier :High
potential pilots
Tier 3 :Future pilots
Tier 2 :Potential
pilots
Application Prioritisation ApproachApplication Prioritisation Approach
Citizen/Business to
Government
Inter-Agency
Intra-Agency
•Electronic Delivery of Driver & Vehicle Registration, Licensing & Summons Services, Utility Payments, MOH Online Information (E-Service)•E-Procurement
•Project Monitoring System•Human Resource Management Information System
•Prime Minster’s Office – Generic Office Environment
E-Government Pilot ProjectsE-Government Pilot Projects
Electronic S
ervice
s (E-Servi
ces)
Electronic Procurement (EP)
Generic Office Environment (GOE)
HRM Information System (HRMIS)
Project Monitoring System (SPP II)
E-GovernmentE-Government
Elec
tron
ic La
bour
Exc
hang
e (E
LX)
E-Sy
aria
h
All Malaysian citizens use at least one of the services identified on a monthly or annual basis1
16 million transactions – driving license, vehicle registration, road transport summons2Over 4 million households pay electricity and telephone bills every month, over 80 million transactions a year3
Can be assessed via multiple channels4
5
6
One-stop service window
Aid revenue collection for government coffers
E-Service : Selection RationaleE-Service : Selection Rationale
Service Provider
Establishing multiple delivery channels,
developing applications and multimedia
interfaces for the purpose of service
delivery, establishing the payment mechanism and
creating a marketing programme to
encourage public usage
Gateway Provider
Providing the infrastructure to link government or utility
systems onto a common network accessible by the Service Provider
Service Supplier
Owns the information used for customer transactions and
information delivery and quality-assures service provided electronically
Sole supplier of services to the public
E-Service : Scope of TransformationE-Service : Scope of Transformation
Fina
ncia
l N
etw
ork Fi
rew
all
Firewall
JPJ TNB TM
Accountant General
Gateway Server
KioskTelephone Web TV PC Fax
InternetPublic
Domain
Government Domain
Service Supplier :Government or Organisation maintain ownership of service, data, processing service, and backoffice system
Gateway Provider :One or a few integrators building gateways to link legacy systems to public domain, competing for transactions
Service Provider :Many service providers competing over multiple channels for transaction revenue
Financial Domain
Technical Model
Business Model
E-Procurement : Selection RationaleE-Procurement : Selection Rationale
All federal, state and local government agencies purchase goods and services1
Government agencies procures an estimated total of RM35 billion per annum2Upon rollout, over 4,000 responsibility centres or government procurement points and 30,000 registered suppliers will use the E-Procurement system3
Enable most processes to be automated, reengineered and transformed from manual operation
Ensure best value for money as well as transparency and accountability in line with established procedures
Facilitate agency functions to create an integrated procurement system, enabling government to become more efficient
Deliver cost savings and faster turn around time, helping government agencies to become smart buyers
More accurate orders and fewer product returns and lower cycle time and operation costs due to electronic retrieval and submission of quotations
Suppliers will be able to extend their reach to new customers on a global basis with the creation of an electronic catalogue with internationally recognised product classifications
E-Procurement
Suppliers will benefit from the transparency created in the new system and receive faster payments
E-Procurement : Scope of E-Procurement : Scope of TransformationTransformation
GOE : Selection RationaleGOE : Selection Rationale
Enables the common functional components required to accommodate a variety of business functions1
Capable of being customised for the business needs of other departments within the government, in time evolving to support future business needs2Provides a number of building blocks that can be combined by the users in a variety of ways to meet specific business needs, or to construct more sophisticated functional components3
Generic Office EnvironmentGeneric Office Environment
Enterprise-wide Information
Management System (EIMS)
Enterprise-wide Collaboration
Management System
Enterprise-wide Communication
Management System
GOE : Scope of TransformationGOE : Scope of Transformation
Generic Office Environment
(GOE)
With the basic foundation of
electronic office in place and with the
increased awareness and literacy in ICT as a result of intense usage
and training programme, the
transformation towards more sophisticated multimedia office
environment would be user-driven
Expected benefits from GOE includes timely
access to information and knowledge, efficient
information management, data
sharing and integration in a multimedia and
paperless environment as well as better decision
making due to its collaborative and data
analysis capability
GOE : Scope of TransformationGOE : Scope of Transformation
HRMIS : Selection Rationale HRMIS : Selection Rationale
Provide a single interface for government personnel to perform human resource management functions in an integrated environment1
Serve as a central repository for human resource data capture to enable better access to strategic and consolidated human resource information for government agencies, contributed towards better planning and management of government human capital2
HRMIS : Scope of TransformationHRMIS : Scope of Transformation
Achieve effective staffing and rightsizing of the public service through better availability of human resource management information
Automate human resource operational processes which are currently done manually
Build up-to-date consolidated human resource information for effective planning among agencies
Provide paperless human resource management capabilities among agencies such as electronic distribution of human resource policy manuals and circulars
Provide an open and flexible system, which will fulfill and improve the information needs of operational and managerial processes at different levels of government
Achieve better communication, horizontal integration and more streamlined processes by establishing a richer collaborative systems environment among the agencies so as to provide a single window access to human resource management transactions that cut across agencies
PMS : Selection Rationale PMS : Selection Rationale
Provide accurate and timely capture of project information1
Ensure that up-to-date information is available in a variety of formats to enable management at all levels to analyse, forecast and prepare reports of development projects
2Facilitate management in formulating policies and making better decisions for future planning based on historical information
3
Project Monitoring System
Establish a richer collaborative
systems environment among
government agencies to maximise
the efficiency and effectiveness of
project monitoring and communication
processes
Provide an open and flexible system, which will fulfill and improve the information needs
of operational and managerial processes at different levels of
government
Provide paperless project monitoring capabilities among
agencies involved in project monitoring
PMS : Scope of TransformationPMS : Scope of Transformation
ELX : Selection Rationale ELX : Selection Rationale
Improving the mobilisation of the nation’s human resources1
Ensure that manpower utilisation is optimised through the systematic matching of job seekers to job vacancies2
Electronic Labour ExchangeElectronic Labour ExchangeElectronic Labour ExchangeElectronic Labour Exchange
One-Stop centre for the labour market
information
Job Clearing System
(JCS)
Labour Market
Database (LMD)
Office Productivity
System (OPS)
ELX : Scope of TransformationELX : Scope of Transformation
E-Syariah : Selection Rationale E-Syariah : Selection Rationale
Introduce administrative reforms to upgrade the quality of service of the Syariah Courts1
Improve the productivity and efficiency of the Syariah Courts management nationwide
2Enhancing the effectiveness of the Islamic Justice Department (JKSM) in coordinating and monitoring its respective agencies
3
Title
Court Case Management
System
Syarie Lawyers Registration
System
E-Syariah PortalLibrary
Management System
E-Syariah : Scope of TransformationE-Syariah : Scope of Transformation