Copyright © 2013, Oracle and/or its affiliates. All rights reserved.1

Oracle Fusion Applications: Easily Extending and Customizing Help for Business Users

Laurie Pattison

Juliette Fleming

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.3

Please Note

THE FOLLOWING IS INTENDED TO OUTLINE OUR GENERAL

PRODUCT DIRECTION. IT IS INTENDED FOR INFORMATION

PURPOSES ONLY, AND MAY NOT BE INCORPORATED INTO ANY

CONTRACT. IT IS NOT A COMMITMENT TO DELIVER ANY

MATERIAL, CODE, OR FUNCTIONALITY, AND SHOULD NOT BE

RELIED UPON IN MAKING PURCHASING DECISIONS. THE

DEVELOPMENT, RELEASE, AND TIMING OF ANY FEATURES OR

FUNCTIONALITY DESCRIBED FOR ORACLE'S PRODUCTS

REMAINS AT THE SOLE DISCRETION OF ORACLE.

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.4

Program Agenda

Help Solution Overview

First Time Users: Getting Started Help

Ongoing Users: Embedded Help

Collaboration Tools

Help Customization and Demo

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.5

The User Adoption Issue

“Effective User Adoption is the

absolute best predictor of

enterprise software success”

Source: Sand Hill Group and Neochange: Effective User Adoption #1 Factor for Enterprise Software Success

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.6

Improved

productivity

Reduced support

calls

Effective

feedback

Shared learning

Improved user

adoption

Faster

onboarding

Information

tailored to

business need

Demos and

Quick Starts

Embedded

Help

Help

Integrated

Collaboration

Tools

Help Solution Overview

Easy

Customization

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.7

Getting StartedVideos and Quick Start Guide Available on Home Page

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.8

DemosShow-Me Demos Included in Page-level Help

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.9

Embedded Help

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.10

Embedded Help on DemandUsers Can Switch Help On and Off

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.11

Help at the Point of Need

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.12

Integrated Collaboration ToolsTagging

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.13

Integrated Collaboration ToolsRating

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.14

Integrated Collaboration ToolsDiscussion Forums

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.15

Help Customization

Business users can add and

edit help quickly.

You control who can customize

help with a security privilege.

Custom help is displayed

seamlessly with the application

help.

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.16

Custom Help Features

Add documents, links to web pages, UPK demos, or text files created

in the Help pages.

One click to copy and edit an application help file. Original version is

hidden and replaced with your own.

Patches update hidden application help files and leave custom help

unaffected.

Custom help can be secured to specific roles.

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.17

Help Customization Demo

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.18

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.19