Genene Bageas

Australian Financial Security Authority

Future proofing the PPSR

through human-centered design

• Population: 24.7 million

• Main language: English

• Sixth largest country (land area)

• Two million actively trading businesses

• $AU500 billion in personal lending

A little about Australia

• Attorney-General’s Department

- Policy

• Australian Financial Security Authority

- Operations

- Administration

Policy and operational responsibilities

• 9.7M current registrations

• 2.1M new registrations in

2017

• 8.8M searches in 2017

• Fully digitised

Our Register

• Technology

• Our users

• Stakeholder engagement program

Our journey so far

IDEO describes it as “a process that

starts with the people you're designing

for and ends with new solutions that are

tailor made to suit their needs.”

What is human-centered design?

Service design lifecycle

Client Service Capability Technology

Drives Drives Drives

Delivers Delivers Delivers

Reshaping content for the client

PPSR quick motor vehicle search

• Start the journey at the client not the

service

• Know your clients–and don’t make

assumptions

• Legislation and technology should

shape one another

• It’s a balancing act

In closing …