Genene Bageas
Australian Financial Security Authority
Future proofing the PPSR
through human-centered design
• Population: 24.7 million
• Main language: English
• Sixth largest country (land area)
• Two million actively trading businesses
• $AU500 billion in personal lending
A little about Australia
• Attorney-General’s Department
- Policy
• Australian Financial Security Authority
- Operations
- Administration
Policy and operational responsibilities
• 9.7M current registrations
• 2.1M new registrations in
2017
• 8.8M searches in 2017
• Fully digitised
Our Register
• Technology
• Our users
• Stakeholder engagement program
Our journey so far
IDEO describes it as “a process that
starts with the people you're designing
for and ends with new solutions that are
tailor made to suit their needs.”
What is human-centered design?
Service design lifecycle
Client Service Capability Technology
Drives Drives Drives
Delivers Delivers Delivers
Reshaping content for the client
PPSR quick motor vehicle search
• Start the journey at the client not the
service
• Know your clients–and don’t make
assumptions
• Legislation and technology should
shape one another
• It’s a balancing act
In closing …