Gaining competitive edge with superior application performance

Mr Koh Eng Kiong

Regional Director, Compuware Asia Pacific Pte Ltd

1

Welcome to the Age of the Customer

Your Apps, Your Brand

Applications Have Never Been More Complex

Edge Cloud Data Center

4 Trends Driving the New Generation of APMComplexity Accelerating

Edge, Cloud, and Data Center

Edge Cloud Data Center

User Expectations IncreasingUsers Want it All

AVAILABILITY

USER EXPERIENCE

SMARTPHONES

TABLETS

SPEED

A New Financial RealityDoing More With Less

Demands

Resources

Business Demands RiseDriving Competitive Advantage

Edge Cloud Data Center

Challenges With Current APM Alternatives Data Smog Complexity

Limited Visibility

Dev QA Ops Mainframe

Siloed Tools/Poor Collaboration

The Answer…A New Generation of APM

Poor service performance is not an option!

Employee ProductivityLoss of RevenueCustomer RetentionBrand/Company Image

Performance is in the eyes of the user

9

What’s the PROBLEM?

Traditional APM Is Limited

Service Performance delivered by IT only matters if measured from an end-user perspective… but in reality….

Challenges for IT operations

64%of IT service issues are

discovered by end users

Source: Forrester study commissioned by Compuware Source: Forrester study commissioned by Compuware

72%say it is challenging to understand

business impact of IT issues

… IT is driving in the fog!

Challenges for IT operations

We don’t know about performance issues until

end users tell us.

BUT

They don’t even always tell us!

440,000customers

Source: Gartner2,

000,

000

cust

omer

s

Positiveexperience

78%

Complain2%

Do notcomplain

98%

Poorexperience

22%

That’s why we need end-user perspective approach!

Why is this disconnect ?

14:00 15:00 16:00

17:00

8:00 9:00 10:00

Network

Web

Middleware

App server

Mainframe

Database

Loan application

For the customer

13:0011:00 12:00

virtualization

thin client

SO

A

SaaS

legacy modernization

All my lightsare green!

All my lightsare green!

All my lightsare green!

All my lightsare green!

End-user Perspective

NW team Apps team

Server team MF team

The systemis slow!

For IT

cloud

Because traditional monitoring does not help!

14:00 15:00 16:00 17:008:00 9:00 10:00

Loan application

13:0011:00 12:00

virtualization

thin client

SO

A

SaaS

legacy modernization

End-user Perspective

The only perspective that really matters!

End-user experience monitoring is

particularly central to the APM process

Gartner

cloud

Network

Web

Middleware

App server

Mainframe

Database

Five Pillars of New-generation APM

24/7 Transaction

Management

Performance Analytics

End-user Perspective

Lifecycle by Design

Rapid Time to Value

Real Life Stories

Real Life Stories

AIRLINE INTERMITTENT AVAILABILITY

Proactive monitoring

ONLINE BANKING MOBILE APPS

Understand your 3rd party content Provider

Application

Compuware APM: Driven by End-User Experience

Backbone• Synthetic

monitoring• Load testing

Last Mile• Synthetic monitoring

• Load testing

Enterprise• Synthetic

monitoring• Broad view of end-user experience and

multi-tier transactions (real-user monitoring)

Data Center and Cloud

XML/SOAP

http SQL TCIP/IP

150,000+ consumer- grade desktops

168+ countries

2,500+ISPs

Major mobile carriers around the globe

All tiers, all transactions, all users

Private agents

Private Last Mile

Browsers

Mobile apps

150+ enterprise-grade nodes

Data centers and cloud providers

Real Users• User

experiencemanagement

Deep analysis

Application

Browsers

Mobile apps

Compuware APM: Driven by End-User Experience

C/C++

Private agents

Private Last Mile

150,000+ consumer- grade desktops

168+ countries

2,500+ISPs

Major mobile carriers around the globe

Backbone• Synthetic

monitoring• Load testing

Last Mile• Synthetic monitoring

• Load testing

Enterprise• Synthetic

monitoring• Broad view of end-user experience and

multi-tier transactions (real-user monitoring)

Data Center and Cloud

• Deep application transaction management

All tiers, all transactions, all users

150+ enterprise-grade nodes

Data centers and cloud providers

PurePath

Real Users• User

experiencemanagement

Real Life Stories

CREDIT CARD PAYMENT GATEWAY

Breaking down a problem into actionable pieces

LOAD TEST ON LOAN ORIGINATION SYSTEM

Validate the Vendors

Who Uses Compuware?

21

Media Entertainment

Financial Services High Tech Retail Travel Governme

ntTelco

State of Michigan

Service Providers

2,000 Enterprise customers

2,000 SMB

customers

12 of the top 20

visited US sites

22

Media & Education

Government Financial Services

Telecoms Retail & Travel

Others

Who uses Compuware

*Confidential

Search EngineChipset Inside

Cloud Sales Automation

Virtualization

Application Performance

Why Compuware?

Thank you!Visit our booth for a demo session

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