Galileo!!! ticketing traning!!!!!!!!!!!!!!! learn free!!!!!!!!!

BASIC TRAINING COURSE

INTRODUCTION

ACCESSING THE SYSTEM

Sign On SON/ZXX

Sign Off SOF

Change Area S<area>

Check for Active Working Area OP/W*

Correct double sign on or error in sign

on SAI/XXXX

ENCODE AND DECODE

Country .LE<country name> .LD<country code>

Airlines .AE<airline name> .AD<airline code>

City .CE<city name> .CD<city code>

Display Detailed Record .AR<Airline Code>

Airport Information .CR<City Code>

Display all country divided into regions .RD

Display all the states of the country .RD<country code>

GIS (Galileo Information System)

Display Chapter Index GG*

Display Chapter by Number or Name GC*50 or GC*CURRENCY

Display page of current Chapter GP*20

RELAY

Companion

Response Capture

LOCAL TIME

Display Local Time @LT

Local Time of Specific city @LT<city code>

Local time on specific date @LT<city code><DDMMMYY>

MAPS

Display Maps C*MAP/<country name>

DISPLAY CURRENCY

Display Currency and Country Code FBT*

Display Currency by Country Code FBT*NP

Currency Conversion FZI<Currency code><amount><currency code>

TIMETABLE

Convert displayed availability to Time Table Display TT

Timetable from today TT<City Pair>

Timetable for Specified Carrier and Date TT<Date><City Pair>/<Carrier Code>

Check Return Time Table on Specific Airline TTR/<Carrier Code

MINIMUM CONNECTING TIME

Display fill in format for Minimum Connecting Time DCT

Display Minimum Connecting Time DCT<City Code>

Display Routing from one place to another DCP<City Pair>

AVAILABILITY

General Air Availability A<Date><City Pair>

Carrier Specific Air Availability A<Date><City Pair>/<Carrier Code>

Carrier Specific Air Availability through Direct Access A<Date><City Pair>*<Carrier Code>

Availability through Direct Access via Specific City A<Date><City Pair>.<Via City>*<Carrier Code>

For More Classes A@#<Line no>

For 1 day later A#1*<Carrier>

For 1 day before A-1*<Carrier>

SELLING SEGMENT

Sell seats 0<no. of Seats><Class of Service><Line no>

Sell seats on Connecting Flights in same class 0<no. of Seats><Class of Service><Line no>*

Sell seats on Connecting Flights in different class 0<no. of Seats><Class of Service><Line no><Class of

Service><Line no>

Direct Sell 0<Carrier Code><Flight No.><Class><Date><City Pair>NN<No.

of Pax>

Passive Sell 0<Carrier Code><Flight No.><Class><Date><City Pair>AK<No.

of Pax>

Open Sell. 0<Carrier Code>OPEN<class><City Pair>NO<No. of Pax>

Book segment when waitlist closed

0<Carrier & Flt no><class><Date><City pair>IN

<Pax no>

ARNK or Surface Y

CREATING BOOKING FILE:

i) NAME FIELD

One Name and Surname N.<surname>/<first name><initial>

Multiple Names and same Surnames N.<no of pax with same surname><surname>/<first

name><initial>/<first name><initial>

Create an Infant Name N.I/<surname>/<first name><initial> *DOB

Create a Child Name N.<surname>/<first name><initial>*P-C05

Group Name N.G/<no of pax><group name>

Change First Name of a Booking File N.P1@<surname>/<first name><initial>

Delete Second Name of a Booking File N.P2@

Display All Name Only *N

ii) PHONE FIELD

Create Agent Contact Number with Agent's Reference P.T*<agency name><phone no>REF <ref name>

Create Pax's Business Contact P.<city code>B*<name><phone no>

Change Second Phone Item of a Booking File P.2@B*<name><phone no>

Delete Second Phone Item of a Booking File P.2@

iii) TICKETING FIELD

Minimum input to indicate that booking is Ticketed T.T*

Ticketing Time Limit T.TAU/<date>/<time>

Change a Time Limit T.@TAU/<date>/<time>

Change Time Limit to Ticketed T.@T*

Delete Ticketing Field T.@

iv) RECEIVED FIELD

Create a Received Field R.<name>

Delete a Received Field R.@

Change a Received Field R.@<name>

v) END TRANSACTION

End Transaction E

End Transaction and Retrieve PNR ER

RETRIEVING BOOKINGS

Retrieve BF by Record Locator or PNR *<PNR Number>

Retrieve BF by Name *-<Surname>/<Name>

Retrieve BF by Infant Name *-I/<Name>

Retrieve Group BF *-G/<Group Name>

Redisplay Booking File Only *R

Redisplay all Hidden Data of BF *ALL

BF List on specific date LD/ALL/<Date>-D

BF List on specific date and specific carrier LD/ALL/<carrier code>/<Date>-D

OPTIONAL FIELDS:

OTHER SUPLIMENTARY INFORMATION (OSI) Advise all Airlines in PNR SI.<airline code>*<free text>

Advise an Airline about Pax is VIP SI.<airline code>*VIP <surname>/<name> <initial><post>

Change OSI field SI.<line no>@<carrier code>*<free text>

Delete OSI SI.<line no>@

Delete OSI in range SI.<line no> - <line no>@

VENDOR REMARKS

Send a Vendor remark to airline V.A<carrier code>*<free text> RF <Name>

Change Vendor Remarks V.<line no>@A<carrier code>*<free text>

Delete vendor Remarks in range V.<line no> - <line no>@

Display all Incoming and Outgoing Vendor Remarks *VR

NOTE PAD REMARKS

Input Remarks NP.<Free Text>

Delete NP.<line no>@

Change NP.<Line no>@<Free Text>

TICKETING

Check how to insert Ticket Number on SV or MH GC*200/5/SV OR GC*200/5/MH

Give SSR Carrier's Ticket Number (Ticket No. must be

with Check Digit No.) SI.P1/TKNM*<Ticket No.> (Single Ticket No.)

Give SSR Carrier's Conjunction Ticket Number

SI.P1/TKNM*<Ticket No.>-<Ticket No.>

SI.P1/TKNM*<Ticket No.>/<Ticket No.>

Give OSI Carrier's Ticket Number

SI.<carrier code>*TKNM<Ticket No.>

SI.<carrier code>*TKNM<Ticket No.>

Serial and Break Ticket No.

SI.<carrier code>*TKNM<Ticket No>-<ticket no>

SI.<carrier code>*TKNM<Ticket No>/<ticket no>

To insert an Infant Ticket Number SI.<carrier code>*TKNM<Ticket No.>/INF

MANUAL SSR DATA

APIS (Advance passenger Information)Passing Passport

details. SI.P1/DOCS*P/PPTYPE/PPNO/POI/DOB/GENDER/PP EXP

DATE/LASTNAME/FIRSTNAME

CHANGE STATUS OF SEGMENT

Change Status of Segments from TK/KK/KL to HK @<seg no>HK OR @2-4HK>

Change Status of Segments from HK to RR <@1RR OR @1-2RR>

CANCEL AIR SEGMENT

Cancel Entire Itinerary XI

Cancel Only One Segment X<Segment No.>

Cancel Two Different Segments X<Segment No.>.<Segment No.>

Cancel Simultaneous Segments X<Segment No.>-<Segment No.>

Cancel serial segments with One Different Segment X<Seg. No.>-<Seg. No.>.<Seg. No.>

ITINERARY MODIFICATIONS Rebook Segment @<Seg No.>/<Carrier Code><Flight No.>

Rebook serial segments with One Different Segment @2-4.7/Y

Rebook Entire Itinerary to Unique Class @A/<Class>

Rebook Entire Itinerary for Pax. @A/<No. of Pax>

Rebook Segment for Pax. @<No. of Seg>/<No. of Pax>

Move one Segment to follow another Segment @<No. of Seg>S<No. of another Seg>

SEND EMAIL

Type E-mail address MT.<Email Address>

Send Email to default address EM

Send E-mail to default address and retrieve booking ERM

Sending E-mail using Web site www.viewtrip.com

FLIGHT INFORMATION

Display Details of the Flight on Segment 3 of a BF TTB3

Display Details of the Flight on line 3 of availability TTL3

CLONE PNR

Copy all Segments RESALL

Copy all Customer Data REALL

Copy all Segments and Customer Data REALLSALL

MILEAGE MEMBERSHIP FIELD

Display a list of Airlines having Mileage Membership

agreement Table. M*ALL

Display Mileage Membership agreement Table for TG M*TG

Enter GF Membership card for pax 5 in case of more than

2pax M.P5/GF12342324

Enter Multiple mileage card no for Pax 2, specifying cross

actual participants LH, UA and AC who are listed in TG

Mileage table.

M.P2/TG123555/LH/UA/AC

Enter multiple card number M.P2/TG5547646-EK6645445

Delete Mileage Membership data for all Pax M.@

Delete all Milaege membership[p data for pax 2 M.2@

ADVANCE SEAT RESERVATION

Display Seat Configuration map for Segments3 SM*S3

Display a list of Seat characteristics SC*

Display Seat Availability Map for Segment 4 SA*S4

Reserve Non smoking asile Seats for passenger 2 and 4

on all segments S.P2.4/NA

Reserve Non Smoking window Seat Passenger 3 and all

segment S.P3/NW

Reserve Seats 11A through 11C for passengers on all

segments S.11A-C

Cancel Seats for all passengers on all segments S.@

Cancel Seats for Passenger 2 on all Segments S.P2@

Display seat Reservation Currently Hold *SD

Change seat status code to HK S.@*HK

DIVIDE BOOKING FILE

Divide Name DP<name no>

Divide Name from Group Booking DG/<no of pax> or DG/<no of pax>.P<name no>

Notes: File Entry F is done to file the divided PNR. Received form and End transaction has to be done to save the

modification.

QUEUES

Count all Queues QCA

Access queue 27 Q/27

Move to next PNR queue I

Remove PNR from queue QR

Sign out of queue and ignore BF QXI

Send message to general message queue QEM

Place PNR on own queue 35 QEB/35

Place PNR on issuing agency’s Queue QEB/<Agency ID>/45|46|47

PRINTING PNR ITINERARY PRINTING

Retrieve the PNR Connect Print Manager

Give entry ------------*all Give Entry----TKPDID

Capture it in note pad Print all Booking File Data ---P-*ALL

Give print command CTRL+B (screen print

FARE DISPLAY

Fare Display FD<date><city pair>

Follow-up Entries

Carrier Specific Fare Display FD/BA

Fare Display for One Way or Return FD-OW or -RT

Fare Display for child or Infant or Adult FD*Ch or IN or AD

Change Destination Point FDDAMS

Change Origin Point FDOLAX

FARE QUOTE (Itinerary Pricing)

Quote applicable Adult Fare for all Passengers, all

segments, in the Class Booked (Basic Entry) FQ or FQ:USD(for USD fare)

Quote a Best Buy Fare (Basic Entry) FQBB or FQBB:USD

Quote for passengers 1 through 4 with Plating Carrier BA FQP1-4/CBA

Quote for Passengers 1 through 3 Adult Fare,4 Child Fare

&5 Infant Fare with Plating Carrier AA FQP13*AD.4*CH.5*IN

Quote for Passenger 1 Child Fare FQP1*CH

Quote a Best Buy fare for Passenger 1 Adult,2 Child & 3

Infant with Plating Carrier UA FQBBP1*AD.2*CH.3*IN/CUA

Quote for Segments 2 though 4 FQS2-4

Quote a Best buy Fare for Segments 2 and 4 FQBBS2.4

Fare Quote with stopover at Segments 2 and 4 FQO2.5

Quote for Passengers 1 & 4 with Plating Carrier BA &

with Stopover at Segments 2 & 6 FQP1.4/CBA/O2.6

Specified Selling and ticketing Countries if other than own

sold in India Ticket in Bangladesh FQ.DELDAC

Fare Quote Exempting all Taxes FQTE

Fare Quote Exempting Specific UT Taxes FQTE-UT

Fare Quote Exempting all Taxes for a Country IN ( India) FQTE-IN*

Follow up Entries

Redisplay Fare Quote FQ*

Redisplay Fare Quote Best Buy FQBB*

Rebook Best Buy Itinerary FQBBK

Cancel all Field Fares FXALL

Cancel all Filed Fares 2 FX2

FARE SHOPPING WITHOUT A BOOKING FILE

Fare Shopping for One way in USD FSKTM01JULLHR|:USD

Fare Shopping for Round trip in USD FSKTM01JULLHR30JULKTM|:USD

Fare shopping for 3 passenger FS3KTM01JULLHR

FARE SHOPPING LOWEST SEARCH REGARDLESS OF FLIGHT AVAILABILITY

Fare Shopping for One way in USD FSAKTM01JULLHR|:USD

Fare Shopping for Round trip in USD FSAKTM01JULLHR30JULKTM|:USD

FARE QUOTE PLANNER

Quote for unbooked routing on any carrier and any class FQP<City pair><originating city>

Quote for unbooked routing using specific carrier in

specific class FQP<originating city>|<Carrier code>.<Class><Destination>

NOTE: For Carrier +YY For no stopover X- For Surface -- --

PAST DATE QUICK RETRIEVAL

Retrieve BF by record Locator PQ/R-PNR

Retrieve BF by a date and name PQ/31DEC04-GURUNG

Retrieve BF by date range and name PQ/01DEC04-31DEC04-GURUNG

DISPLAY HISTORY

Display all history of PNR. *H

Display History of Service informations. *HSI

VIEW PNR (SQ / CX / MH)

To go into CX System @@CX/VIEW PNR

Display CX pnr *<CX PNR>

Drop out from CX system I OR @@1G

CLAIM GULF PNR To claim GF PNR C/<AIRLINE CODE > *<AIRLINE PNR>

C/<AIRLINE CODE>/OK

CLAIM QF / KQ / LH PNR TO BE DONE BY AIRLINES ES/P<PCC>-B

RFPAX AND ER

TO BE DONE BY 1G AGENTS C/<airline code>* PNR

C/<airline code>/ok

R.PAX & ER

Important notes:

1. When Dividing a PNR, always remember to check for Vendor locator (airline PNR) in both the PNRs.

2. Changes should be made ONLY after all the PNRs have received the Vendor Locator.

3. Always Remember to check for O* sign beside the arrival time after creating PNRs with HS segments.

4. While pricing, if the system does not auto price the itinerary , check fare rules for sales restrictions, travel restrictions ,

combinations, child discount ,stopovers etc.

5. Always Remember to check queues for HX ,UC , UN , UU , US , NO segments and remove them .

You can find the queue description by entering H/PAQ.

6. Check for Vendor Remarks for messages from airlines by checking Q/16 before issuing the ticket.

Thanks for choosing Galileo!!!

CHINA CITY CODE

SHA SHANGHAI HONGQIAO, CHINA

PVG SHANGHAI PU DONG,CN 27 MI/ 43 KM E

NTG NANTONG,CN 64 MI/ 103 KM N

WUX WUXI,CN 66 MI/ 106 KM NW

HGH HANGZHOU,CN 86 MI/ 138 KM SW

CZX CHANGZHOU,CN 88 MI/ 142 KM NW

NGB NINGBO,CN 95 MI/ 153 KM S

NKG NANJING,CN 151 MI/ 243 KM W

YNZ NANYANG,CN 167 MI/ 269 KM NW

JUZ QU XIAN,CN 215 MI/ 346 KM SW

WNZ WENZHOU,CN

BJS BEIJING, CHINA

HKG HONG KONG, HONG KONG S A R

SZX HUIZHOU SHENZEN,CN 24 MI/ 39 KM N

ZUH ZINHUI,CN 40 MI/ 64 KM SW

ZMY HUANGPU,CN 62 MI/ 100 KM NW

CAN GUANGZHOU CANTON,CN 84 MI/ 135 KM NW

SWA SHANTOU,CN 190 MI/ 306 KM NE

MXZ MEI XIAN,CN 199 MI/ 320 KM NE

ZHA ZHANJIANG,CN 247 MI/ 398 KM W

KOW GANZHOU,CN 252 MI/ 406 KM N

HAK MEILAN,CN

MFM MACAU, MACAO S A R

GALILEO AVAILABILITY

*** AVAILABILITY ***

DEPENDING ON WHERE YOU ARE LOCATED IN THE WORLD YOU WILL

RECEIVE A DIFFERENT RESPONSE TO AVAILABILITY FORMATS. IN

MARKETS WHERE *SPONSORED FLIGHTS* ARE SWITCHED ON THE NEUTRAL

DISPLAY MAY BE PRECEDED BY FLIGHTS OF THE SPONSORING AIRLINE.

ENTRY FORMATS ARE THE SAME WHETHER SPONSORED FLIGHTS IS

SWITCHED ON OR NOT. SEE ASK TRAVELPORT ANSWER 27494 FOR

FULL DETAILS OF THIS PROCESS.

BASIC AVAILABILITY ENTRIES

--------------------------

A22JUNBRUATH AVAILABILITY BRUSSELS - ATHENS 22JUN

AROMPER AVAILABILITY FOR TODAY

A#FRAVIE AVAILABILITY FOR TOMORROW

A.FRLISJFK AVAILABILITY FOR NEXT FRIDAY

AD22JUNSTOLIS AVAILABILITY ORDERED BY DEPARTURE TIME

AJ22JUNVIEATH AVAILABILITY ORDERED BY JOURNEY TIME

AA22JUNDUBROM AVAILABILITY ORDERED BY ARRIVAL TIME

AF22JUNSYDHKG FIRST AVAILABLE FLIGHT ON OR AFTER

22JUN

A22OCTCDG#BRU FLIGHTS FROM SPECIFIC AIRPORT (CDG)

OF A MULTI-AIRPORT CITY

A22OCTPARLHR# FLIGHTS TO SPECIFIC AIRPORT (LHR) OF

OF A MULTI-AIRPORT CITY

AP22NOVLONNYC AVAILABILITY OF AIRLINES WITH LAST

SEAT AVAILABILITY AND/OR CARRIER

SPECIFIC DISPLAY

AQ21DECSYDLON AVAILABILITY OF AIRLINES WITH

SECURED..SUPER GUARANTEED AND

GUARANTEED BOOKING FUNCTION

AU25AUGBKKMNL AVAILABILITY OF AIRLINES WITH

SECURED AND SUPER GUARANTEED BOOKING

FUNCTION

A20NOVAMSBKK/N TURN OFF TRAVEL SCREEN PREFERENCE

MODE

Meal Codes

oneworld Member carriers

Map of IATA Traffic Conference Areas

Types of Aircraft

Aircraft

Any machine or structure that can fly in the air is regarded as a aircraft:

Types of Aircraft:

1. As per wing:

a. Rotary wing – Helicopters

b. Fixed wing – Others

2. As per engine :

a. Turboprop aircraft – Fokker F-27, Twin otter-DHC, Avro

b. Jet Engine – all Boeing/ airbuses, DC9,DC10,B727,737,747,757,767,707

3. As per speed:

a. Supersonic speed – Concorde very fast but noisy sound

b. Subsonic speed – very fast but lower sound

4. As per body:

a. Wide body – airbus A300,A340,B747,B767

b. Narrow body – B757,B727,B737, DC8, DC9

5. As per range:

a. Short range aircraft – DC9,B737(2300)

b. MEDIUM RANGE AIRCRAFT – B727,B757(6000)

c. Lon range aircraft – B707,B 747, A300, \A310(10000)

d. Ultra long range – Global express A340/500, B777(15000)

6. Airbus manufacture by air trance

Auto manufacture by uk

(A.V roe and company)

Boeing roe and company usa (NAC)

Twin offer and company Canada (NAC)

ADMs & ACMs

Agency Debit Memos (ADMs) and Agency Credit Memos (ACMs)

Agency Debit Memo (ADM) and Agency Credit Memo (ACM) are accounting documents used by Airlines to make

adjustments to any payment irregularities in the issuance of tickets and other related documents.

ADMs/ACMs are issued by Airlines in BSPlink. The transactions are processed by the DPC to be included in the next

available billing, taking into account the period allowed for the Agent to dispute ADMs. If the ADM is not disputed, the

transaction is included in the Agent's next Billing Analysis.

In this Lesson we will explain some of the main reasons for which these ADM/ACM transactions are issued. We will also

explain in detail how you can query, investigate them and dispute ADMs, in the period allowed, before being included in

your Agency's Billing.

Agent Credit Memo (ACM)

In the case where an Airline owes an Agent money, it issues an ACM to the Agent via BSPlink, setting out the details of

the amount to be credited to the Agent.

Below are typical reasons a credit memo may be issued:

Over collection of fares and taxes Unclaimed commission

Agent Debit Memo (ADM)

An ADM serves to notify an Agent that, unless there is some justification of the contrary, the Agent owes the issuing

Airline money.

ADMs are issued through BSPlink by the Airline.

Below are typical reasons a debit memo may be issued:

Under collection of fares Penalties Undercharges

Unreported sales Credit card rejections Commission errors

Electronic Tickets

Electronic Tickets — through Global Distribution System (GDS)

Electronic Ticketing is a method to record the sale of passenger transportation and related services without issuance of

paper value documents. Electronic Tickets (ETs) are issued through the Agent's Global Distribution System (GDS) or

Ticketing System Provider (TSP).

Electronic Tickets are more convenient for passengers — they no longer have to worry about losing tickets, and changes

to itineraries are quicker and more convenient.

Electronic Ticket numbers are supplied automatically by the Agent's GDS/TSP.

As a record of their journey passengers shall be issued with a Passenger Itinerary Receipt (ITR) together with the

Mandatory Ticket Notices. Mandatory Ticket Notices are available at the IATA Agenthome web site

(www.iata.org/Agenthome) in a number of languages.

Galileo FARE QUOTE

BASIC ENTRIES -----------------------------

FQ QUOTE APPLICABLE ADULT FARE FOR ALL

PASSENGERS...ALL SEGMENTS...IN THE CLASS

BOOKED

FQT QUOTE A BOOKING FILE USING TODAY

AS THE BOOKING DATE

FQBB QUOTE BEST BUY

FQBC QUOTE BEST BUY..CALCULATING THE SAVING

BETWEEN THE FARE FOR THE ITINERARY AS

BOOKED..AND THE FARE AFTER RE-BOOK

FQBA QUOTE BEST BUY..IRRESPECTIVE OF AVAILABILITY

FQA QUOTE ALTERNATE FARES FOR ITINERARY (IFQ

ONLY)

NOTE: ALL THESE ENTRIES MAY BE FOLLOWED BY THE PRICING

MODIFIERS THAT FOLLOW. INFANTS SPECIFIED IN THE NAME

FIELD WILL BE QUOTED AT THE INFANT RATE. FOR

ITINERARIES WHICH CONTAIN U.S. POINTS INCLUDE PLATING

CARRIER MODIFIER..FOR EXAMPLE FQCSR.

FARE QUOTE BEST BUY BY CABIN

----------------------------

FQBB||-PREMF PREMIUM FIRST CLASS

FQBB||-FIRST FIRST CLASS

FQBB||-BUSNS BUSINESS CLASS

FQBB||-PREME PREMIUM ECONOMY

FQBB||-ECON ECONOMY (INCLUDES ECONOMY FARE TYPE SUCH

AS EXCURSION/SPECIAL/PROMOTIONAL ETC)

FQBB||-AB BY CABIN(S) ACTUALLY BOOKED

OVERRIDE FARE SELECTION LOGIC

-----------------------------

TO OVERRIDE FARE SELECTION LOGIC IN ORDER THAT A SPECIFIED

CARRIERS FARES ARE USED IN A FARE QUOTE.

FQOCXX OVERRIDE THE PRICING LOGIC CARRIER AND

SUBSTITUTE CARRIER XX

FQOCXX/CZZ OVERRIDE WITH CARRIER XX AND PLATING CARRIER

ZZ

FQS1-6/OCXX OVERRIDE SEGMENTS 1 TO 6 PRICING LOGIC

FQ*JCB/OCXX FARE QUOTE PASSENGER TYPES JCB WITH OVERRIDE

CARRIER XX

FQBBOCXX OVERRIDE CARRIER XX ON FARE QUOTE BEST BUY

FQBBOCXX/CZZ OVERRIDE WITH CARRIER XX AND PLATING CARRIER

ZZ FOR BEST BUY

FQBBS1-6/OCXX OVERRIDE SEGMENTS 1 TO 6 PRICING LOGIC FOR

FARE QUOTE BEST BUY

FQBB*JCB/OCXX FARE QUOTE BEST BUY FOR PASSENGER TYPES JCB

WITH OVERRIDE CARRIER XX

.

PRICING MODIFIERS

-----------------

** PASSENGERS **

FQP2CLX QUOTE ITINERARY FOR PASSENGER 2 (ADULT OR

OR SPECIFIED INFANT) FOR ITINERARY WITH

FQP2/CLX PLATING CARRIER LX

FQP1-4CAF QUOTE ITINERARY FOR PASSENGERS 1 THROUGH 4

FQP2.5CVS QUOTE ITINERARY FOR PASSENGERS 2 AND 5

PASSENGER NOS. MUST BE IN ASCENDING ORDER

FQBBCBA QUOTE BEST BUY FOR ALL PSGRS IN BF. IF THE

PTCS HAVE BEEN ADDED TO THE NAME FIELD -

RELEVANT DISCOUNTS WILL BE AUTOMATICALLY

CALCULATED. (FROM 26FEB07)

FQP1.2*C08/CUA QUOTE ITINERARY FOR PSGR 1 ADULT FARE AND

PSGR 2 CHILD AGE 8 YEARS IF PTC HAS *NOT*

BEEN ADDED TO NAME FIELD. (FROM 26FEB07).

FQP1.2*YTH14 QUOTE FOR PSGR 1 ADULT FARE AND PSGR 2

FARE AGED 14 (AGE ADDED AFTER PTC CODE)

FQP2-4.5-7*CNN/CUA

QUOTE FOR PSGRS 2 TO 4 ADULT FARES AND PSGRS

5 TO 7 CHILD FARES WITH PLATING CARRIER UA

FQBBP1.3-4*CNN QUOTE BEST BUY FOR PSGR 1 ADULT AND PSGRS

3 AND 4 CHILD FARE

FQ*SRC65 QUOTE ITINERARY FOR FARES APPLICABLE TO

PASSENGER TYPE CODE (SENIOR CITIZEN AGE 65)

FQ*C05/ACC QUOTE FOR A CHILD ACCOMPANIED BY AN ADULT ON

A SEPARATE PNR

FQP1*C10/ACC2 QUOTE FOR A CHILD (PSGR 1) ACCOMPANIED BY

2 ADULTS ON A SEPARATE PNR

** SEGMENTS **

FQS3-5 FARE QUOTE FOR SEGMENTS 3 THROUGH 5

FQBBS2.5 FARE QUOTE BEST BUY FOR SEGMENTS 2 AND 5

** STOPOVER / NO STOPOVER SELECTION **

FQAX2.4 NO STOPOVERS AT OFF-POINT FOR SEGMENTS 2

AND 4

FQO3 FARE QUOTE WITH STOPOVER AT SEGMENT 3

FQO3.5 FARE QUOTE WITH STOPOVERS AT SEGMENTS 3 AND

5

FQ*A15/O2.4 FARE QUOTE FOR PASSENGER AGED 15 WITH

STOPOVERS AT SEGMENTS 2 AND 4

** SPECIFIED BOOKING CLASS **

FQ.Y FARE QUOTE FOR LOWEST APPLICABLE FARE IN

Y CLASS

** SPECIFIED FARE BASIS **

FQ@BLXAP FARE QUOTE ALL SEGMENTS WITH FARE BASIS

BLXAP

FQS2-3@J2 FARE QUOTE SEGMENTS 2 AND 3 WITH FARE

BASIS J2

FQP1.2*CNN@BE70 FARE QUOTE ITINERARY - PSGR 1 ADULT AND PSGR

2 A CHILD..BOTH WITH FARE BASIS BE70

** SELLING AND TICKETING COUNTRY **

FQ.GVADUB SPECIFIED SELLING AND TICKETING COUNTRIES

IF OTHER THAN OWN. SOLD IN SWITZERLAND..

TICKETED IN IRELAND

** PERSONAL GEOGRAPHY **

FQ*SEALPA QUOTE SHIPCREW FARE LOCATION (REGISTERED)

FQ*C10LCAQC QUOTE CHILD AGE 10 LOCATION QUEBEC/CANADA

FQ*SRC65LGB QUOTE SENIOR CITIZEN AGE 65 LOCATION U.K.

** FARE BREAKPOINTS **

FQMB2.4 FARE QUOTE MUST BREAK AT SEGMENTS 2 AND 4

FQNB1.3 FARE QUOTE MUST NOT BREAK AT SEGMENTS 1

AND 3

FQOB2 FARE QUOTE MUST ONLY BREAK AT SEGMENT 2

** CURRENCY **

FQ::USD FARE QUOTE FARES FILED IN THE CURRENCY

SPECIFIED

FQ:USD QUOTE AN ITINERARY AND SHOW THE EQUIVALENT

FARE TAXES AND TOTAL IN USD AT THE BANK RATE

FQS1@LHXAN.2@LHWAN/CBA FARE QUOTE ITINERARY WITH DIFFERENT

FARE BASIS

** SPECIFIED DATE **

FQ.T11OCT08 SPECIFIED SALE/TICKETING DATE (FUTURE)

** TAX EXEMPT QUOTATIONS **

FQBBTE BEST BUY EXEMPTING ALL TAXES

FQTE FARE QUOTE EXEMPTING ALL TAXES

FQTE-CA FARE QUOTE EXEMPTING ALL TAXES FOR

COUNTRY CA

FQTE-FR* FARE QUOTE EXEMPTING ALL TAXES FOR COUNTRY

(FRANCE)

FQTE-US*-RA FARE QUOTE EXEMPTING ALL TAXES FOR

COUNTRY US AND RA FOR SPECIFIC TAX

** PENALTY/RESTRICTIONS **

FQ:AP QUOTE FARE FOR ITINERARY..EXCLUDING FARES

WITH ADVANCE PURCHASE REQUIREMENTS

FQ:NR NO AP/STAY OR PENALTY RESTRICTION

FQ:MM NO MIN OR MAX STAY RESTRICTIONS

FQBB:NM NO MINIMUM STAY RESTRICTIONS

FQBB:NX NO MAXIMUM STAY RESTRICTIONS

FQBBPE00 NO PENALTY RESTRICTIONS

FQBBPE25 PENALTY RESTRICTIONS UP TO 25 PCT

** PAPER/ELECTRONIC TICKETING MODIFIERS **

FQET ELECTRONIC TICKET REQUIRED (NAFQ)

FQPT PAPER TICKET REQUIRED (NAFQ)

** COMBINATION OF MODIFIERS **

FQ.ZRHROM/P1 SPECIFY SELLING AND TICKETING COUNTRY FOR

PASSENGER 1

FQBBP1-3/S2.4.T15JUN05

QUOTE BEST BUY FOR PASSENGERS 1 THROUGH 3

SEGMENTS 2 AND 4 FOR TICKETING ON 15JUN2005

FQ*YTH/S1-4 QUOTE YOUTH FARES FOR SEGMENTS 1 THROUGH 4

(PASSENGER NUMBER MAY BE OMITTED PROVIDED

THERE IS ONLY ONE PASSENGER DESCRIPTION)

-------------------------------------------------------------------

CHAP 605-HELP PAGE 207-FARES FOCALPOINT SHOPPING

-------------------------------------------------------------

*** FOCALPOINT SHOPPING ***

FOR FOCALPOINT SHOPPING WITH AN ITINERARY >H/FSBF·

FOCALPOINT SHOPPING WITHOUT A BOOKING FILE

------------------------------------------

BASIC ITINERARY AND ROUTING

---------------------------

FSLON10JANDXB ONE WAY JOURNEY

FSLON10JANDXB20JANLON ROUND TRIP JOURNEY

FSBKK11JUNHKG17JUNSIN

20JUNTYO25JUNBKK CIRCLE TRIP JOURNEY

LOWEST SEARCH REGARDLESS OF FLIGHT AVAILABILITY

-----------------------------------------------

FSAJNB10JANSEZ ONE WAY JOURNEY

FSAPAR10JANALG20JANPAR ROUND TRIP JOURNEY

FSASYD11JUNJKT17JUNSIN

20JUNDRW25JUNSYD CIRCLE TRIP JOURNEY

SURFACE SECTORS AND CONNECTIONS

-------------------------------

FSLON10JANDXB--AUH20JANLON SURFACE SECTOR

FSROM11JUNX-JFKCVG20JUN

X-JFKROM CONNECTING POINT (X-JFK)

PRICING MODIFIERS (MUST BE PRECEDED WITH A |)

----------------------------------------------

FSFRA10JUNLON17JUNFRA|*C10 PASSENGER TYPE CODE

FSFRA10JUNLON17JUNFRA|:P PRIVATE FARES ONLY

FSFRA10JUNLON17JUNFRA|-ACCT PRIVATE FARE WITH ACCOUNT CODE

FSFRA10JUNLON17JUNFRA|PE00 FARES WITH NO PENALTY

FSFRA10JUNLON17JUNFRA|:NR FARES WITH NO RESTRICTIONS

FSFRA10JUNLON17JUNFRA|TE-GB TAX EXEMPT

FS2FRA10JUNLON20JUNFRA 2 PASSENGERS

FS2FRA10JUNLON17JUNFRA 2 PSGRS ADULT AND CHILD AGED 7

|P1.2*C07 WITH OPTION TO BOOK 2 SEATS

FSFRA10JUNLON20JUNFRA 2 PSGRS ADULT AND CHILD AGED 7

|P1.2*C07 INFORMATION ONLY - ONLY 1 SEAT

WILL BE BOOKED.

FLIGHT SEGMENT MODIFIERS

------------------------

FSSYD11JUNTYO/QF19JUNHKG/CX JOURNEY WITH PREFERRED CARRIER

FSSIN11JUNHKG-BUSNS PREFERRED CABIN CLASS ON SECTORS

10JUNPAR-FIRST

FSZRH11JUNLHR.M#20JUNZRH.E# MORNING DEPARTURE ON 1ST SECTOR

AND EVENING ON 2ND SECTOR

FSCDG12JULMAD.D14JULBUE.SO DIRECT FLIGHT ON 1ST SECTOR AND

SINGLE ONLINE CONNECTION ON 2ND

ITINERARY MODIFIERS

-------------------

FSLAX11JUNLON19JUNLAX||//*A PREFERRED ALLIANCE (STAR *A)

FSLAX11JUNLON19JUNLAX||/AA# ONLY PREFERRED CARRIERS

FSLAX11JUNLON19JUNLAX|| PREFERRED CARRIERS (AA -OR- UA)

/AA/UA

FSLAX11JUNLON19JUNLAX|| PREFERRED CABIN CLASS

-FIRST

FSLAX11JUNLON19JUNLAX||.D PREFERRED FLIGHT TYPE (DIRECT)

FSNYC11JUNLON19JUNNYC||M MULTI AIRPORT PROCESSING

FOR NAVIGATION AND FOLLOW ON TRANSACTIONS >GP*209·

FOR FOCALPOINT SHOPPING WITH AN ITINERARY >H/FSBF·

------------------------------------------------------------------------------- CHAP 605-HELP PAGE 208-FARES FS

PAGE2

-------------------------------------------------------------

*** FOCALPOINT SHOPPING ***

WORKING WITH FOCALPOINT SHOPPING AND A BOOKING FILE

---------------------------------------------------

TAKE THE FOLLOWING STEPS...

1. BOOK THE ITINERARY AND ENTER NAMES IN THE BOOKING FILE.

2. REQUEST FOCALPOINT SHOPPING - ENTER: FS

3. SELECT THE REQUIRED ALTERNATIVE OPTION AND REBOOK THE NEW

ITINERARY USING FSK COMMANDS (FSK3 TO REBOOK OPTION 3)

4. FARE QUOTE THE REBOOKED ITINERARY AND END TRANSACTION.

PRICING MODIFIERS (MUST BE PRECEDED WITH A | )

-----------------------------------------------

ALL PRICING MODIFIERS THAT ARE AVAILABLE WITH FARE QUOTE

FUNCTIONALITY (FQ FQA FQBB ETC) MAY BE USED WITH

FOCALPOINT SHOPPING.

A FULL LIST OF PRICING MODIFIERS AND FURTHER INFORMATION CAN

BE OBTAINED THROUGH ASK TRAVELPORT ANSWER 907 OR BY ENTERING

>H/FQ·

NOTE. YOU MUST SEPARATE MULTIPLE PRICING MODIFIERS WITH A /

NEW PRICING MODIFIERS HAVE BEEN INTRODUCED TO BE USED WITH

FOCALPOINT SHOPPING...

FSA DISPLAY OPTIONS REGARDLESS OF AVAILABILITY

FSALL SHOP ALL SEGMENTS INCLUDING WAITLIST AND

UNCONFIRMED.

FS||-AB SHOP ALL SEGMENTS AND PRICE IN THE CABIN

BOOKED AS WELL AS LOWEST OVERALL FARE.

FSMNNN MAXIMUM DESIRED FARE E.G. FSM350

SYSTEM ASSUMES CURRENCY OF YOUR SET.

OTHER PRICING MODIFIERS ARE SIMILAR TO THOSE USED BY

FOCALPOINT SHOPPING WITHOUT A BOOKING FILE.

FS*STU PASSENGER TYPE CODE (STUDENT)

FS:P PRIVATE FARES ONLY

FS-ACCT PRIVATE FARE WITH ACCOUNT CODE

FSPE00 FARES WITH NO PENALTY

FS:NR FARES WITH NO RESTRICTIONS

FSA|TE-GB TAX EXEMPT

FS*STU/P1/TE:P SHOPPING FOR A STUDENT FARE - PSGR 1 - TAX

EXEMPT AND PRIVATE FARES ONLY

ALL ATPCO PASSENGER TYPE CODES CAN BE USED.

AVAILABILITY MODIFIERS

----------------------

ALL AVAILABILITY MODIFIERS MUST BE PRECEDED WITH A ||

/BA CARRIER CODE (MAXIMUM 3)

/CX# ONLY SPECIFIED CARRIER

/CO- EXCLUDE CARRIER

//*O ALLIANCE CARRIERS (ONE WORLD)

//*S- EXCLUDE ALLIANCE CARRIERS (SKYTEAM)

-FIRST CABIN PREFERENCE (ALSO -BUSNS -ECON -PREMF

OR - PREME)

-FIRST* CABIN PREFERENCE PLUS FARES IN LOWER CABIN

AS PERMITTED BY THE FARE

FLIGHT TYPES

.D DIRECT .SO SINGLE ONLINE CONNECTION

.C CONNECTING .SI SINGLE INTERLINE CONNECTION

.DI DOUBLE INTERLINE CONNECTION

.DXB SPECIFY CONNECTING CITY

.PAR- EXCLUDE CONNECTING CITY

TIME OF DAY

.M MORNING .M# MORNING ONLY

.E EVENING .E# EVENING ONLY

.N NOON .N# NOON ONLY

DT23 DEPARTURE TIME AT23 ARRIVAL TIME

JT25 JOURNEY TIME

-10 10 DAYS EARLIER THAN BOOKED #5 5 DAYS LATER

I ITINERARY AS BOOKED

FOR NAVIGATION AND FOLLOW ON TRANSACTIONS >GP*209·

Importance of knowledge on Fares & Ticketing to Airline and Travel Agency management

1. It helps to make proper planning. It helps to estimate the revenue share or revenue yield from the aircraft operation.

2. It helps to make proper marketing. The knowledge on the fare & ticketing helps to produce the competitive prices in the

market to compete with the competing airlines.

3. It helps to make ground service more capable & active. A staff having proper knowledge fare & ticketing can deal the

passenger properly.

4. It helps to make proper accounting of sold documents & flown documents.

5. It helps to detect short deposit to the airlines from sales offices.

6. It helps to verify the correctness of billing from the two or more airlines carriers. It saves from excess payment to other

airlines.

7. It helps to make proper billing to the interline carriers for the services provides to the passenger issued from other

airlines. Also

- To determine the air fare

- To calculate/ recalculate the airfare

- To share/ prorate the airfare

- To read, act and write the ticket.

IATA ( International Air Transport Association)

IATA – The International Air Transport Association- was founded in Havana, Cuba, IN April 1945. It is the prime vehicle

for inter-airline cooperation in promoting sage, reliable, secure and economical air service – for the benefit of the world’s

consumers. The international scheduled air transport industry is now more than 100 times larger than it was in 1945. Few

industries can match the dynamism of that growth, which would have need much less spectacular without the standards,

practices and procedures developed within IATA.

At its founding, IATA had 57 Members from 31 nations; mostly in Europe and North America Today it has over -270

Members from more than 140 nations in every part of the globe.

The modern IATA is the successor to the International Air Traffic Association founded in The Hague in 1919 – the year

of the world’s first international scheduled services.

IATA is the world organization of the schedule of airlines. The organization was established under a special act of the

Canadian parliament which got Royal assent in Dec 1945.

-IATA is the Non- Governmental organization

-IATA is non political organization.

-IATA does not deal with any political aspect matters.

-IATAs function start only when two countries enter into air service agreement. Then after IATA function starts.

-IATA is a democratic organization where any type of decision is made on the basis of voting from active members.

-IATA is closely associated with ICAO in organization & activities.

IATA:

Today 50 million international air passenger pay for their ticket in one place in one currency but complete their journey

using at least two or more airlines from different countries using different countries using different currency.

The Multilateral interline traffic agreement ( MITTA) are the basic for the airline interline network, close to 300 airlines

who signed them accepting each other’s ticket & airways bills.

The fares& rates established by IATA Tariff coordination committee are known as normal fare/ or international fares/

Multilateral fares which are varied for all over the world for selling & accepting services of any airlines.

Multilateral interline Traffic Agreement (MITA)

NYC---LON----DOH------KTM------PKR

Role& Activities of IATA

IATA’s activities relate to reduce the cost of airline operation, & the prices carriers charges to the public as low as

possible

Also commencement whit safety.

1. Operations & Commerce( easy & low price)

IATA’S operational tasks is to ensure that the aircraft utilized to carry the world’s passenger & goods which are able to

operate with maximum safety & efficiency,

Under clearly define & universally understood regulation.

IATA’s commercial objective is to ensure that passenger, cargo & mail can move on time best Global network as easily as

if they were on single airline within a single country.

IATA makes it constant & a progressive effort is simplify & standardize procedures documents within the airline

themselves, among government & manufactures & collaboration with other international organization.

2. Technical Activities

IATA has played & continuous to play an important part in the drafting of the IC standards & recommended practices

which comprise the technical regulation of civil aviation.

For on-time journey & contribute to cost efficiency, IATA deals with air – to – ground -ground – to – air

communication& radio navigation & landing olds.

3. Engineering & environment

IATA activities help to cover the latest technology both on board (inside aircraft) & on ground & also developing airline

policy on important environmental issues.

4. Airports

IATA develops its policy on airline requirement for airport terminal expansion of existent terminal for the development of

new ones& also to minimize the “ user cost “ of airports because it directly reflects the operating cost of airlines.

5. User Cost /Charges

The charges imposed by airport authority (normally the government) to the airline for the use of airport for the purpose of

landing, take off & parking of the aircraft & for the space being used at airport terminal building & or / any space being

used within the airport territory. This directly effect operating cost of the airlines.

6. Flight Operation

IATA deals with a factors worldwide that affect the safe operation of aircraft, such and traffic control ( ATC) system,

procedures for operating in low visibility, operating equipment to be provided at airports, & flight crew trainings, IATA

will try to allow airline to fly the shortest possible routes between one point to another point.

7. Medical

IATA emphasize on monitoring of health standard for flight crew, hygiene & sanitation in aircraft catering, making travel

easier for disable passenger.

8. Security

IATA security activities include the development of anti-hijacking (Revence crime, Property crime) measures, counter

act, fraud& theft in a variety of forms.

9. Air Law

The activities include the formulation of the airlines view in the development of international conventions affecting such

matters at a liability of the air carriers their customers & other parties& preparing the legal foundation for the present

system of uniform traffic documents that can be used throughout the worldwide network of IATA members routes.

10. Financial

IATA financial activities include all aspects of accounting & settlements of transaction between airlines though ICH so

that one airline can sell the service of another airline.

Besides this IATA helps to standardized practice in fixing & circulation of currency exchange rates taxes & charges etc

IATA also monitor to user charges.

11. Tariff coordination

One of the main activities of IATA includes the negotiation of international fares & rate to submission to government.

12. Traffic Service

IATA activities includes their continuous efforts on the standardization measures for ticket formats, air way bills & other

documents related to air transport.

13. Air Traffic Service

IATA helps to create uniform procedures worldwide for passenger, baggage, cargo & mail & airport.

One of the most important achievement of the IATA is the creation of MITA (Multilateral interline traffic agreement)

14. Travel Agency

IATA’s activities are also related to develop the selling agents to help distribution of airline seats in this vast global

market. IATA gives an industry accreditation to the agents who meet the requirement or criteria established by the IATA.

15. BSP

IATA also introduces the system of selling reporting a ticket by the agent easily billing & settlement plan(BSP) & Cargo

accounts settlement system (CASS) are be vital example to it.

Processing of Billing & Settlement by IATA

If UA’s Ticket and CX (Issuing Airlines) holding te fare amount carrying airlines monthly billing to ICH ( IATA Clearing

House) – Geneva ICH presents details statements with ticket coupon to issuing airlines (holding the fare amount) because

they charge IATA fare amount which is more in price as compared to domestic charge.

1. Issuing airlines received 7% commission from carrying airlines which is known as interline service charge (ISC)

2. This is interlining billing & settlement process which is done through IATA clearing House non- IATA members and

airlines can also participate in ICH. But ICH members have follow MITA arrangement.

MITA-------------ICH-----------------IATA--------9% Commission.

16. Training

IATA activities also include the continued operation of different training program through IATA aviation training &

development institute.(ADTI)

17. Developing nations

IATA also helps to the airlines in developing countries. Launching of the Programmed developing nation airlines (PDNA)

in 1981. It has three mail objectives.

a. To identify the needs of airlines in a developing nation for training assistance.

b. To assist these airlines in updating funds for training program.

c. To provide training course for airline staff member.

What do You mean by GDS?

A global distribution system (GDS) can be defined as a centralized and permanently upto-

date database that is accessible to its subscribers through computing terminals. A GDS

provides all kinds of tariffs and tourism services to subscribers everyday, allowing the users to

make, change and cancel reservations, as well as to print tickets and avail themselves of any kind of rights related to

services and products. Traditionally, travel agencies have been the main

subscribers, with airline companies being the owners, creators, hosts or salesmen for GDSs. It

be noted that this situation has been undergoing important alterations .The GDSs constitute at the present time the

evolution and natural adaptation of the traditional computer reserve systems (CRS) to the market. The origin of these

distribution systems comes from the 1960s in the United States as a consequence of the inefficacy of manual systems for

the control of seat availability in the wake of the growth experienced by the aviation industry .With the goal of creating an

automated system for the capacity administration of their airplanes, American Airlines and IBM developed a joint program

that became the SABRE, considered the first CRS . The original purpose of these systems was to facilitate through an

automated system the storage and administration processes of all the information related to flights, lodging availabilty,

and schedules or prices. Beginning in 1987 and as a consequence of the increase in demand for the application of such

information to other types of tourism products (e.g. hotel rooms), and of the internationalization of their operations, CRS

moved towards a new and enlarged concept which we know today as the global distribution systems. Traditionally, inside

the distribution channels a GDS operates as a retail wholesaler because its sales are addressed to the travel agencies.

However, at the present time all the major players have developed direct access to consumers through the Internet, and

as a result of this reorientation a GDS should now also be considered as a retailer.

GDS constitutes the main working tool for travel agencies, providing them all the necessary

information to carry out their job, from the moment a client asks for a service until the potential

sale and follow-through. The GDSs provides a valuable instrument for travel agencies, increasing their productivity.

Moreover, this wholesale element in the distribution channel is also a very positive tool for hotel companies, airline

companies, car rental business, etc. Some have argued, however, that the effectiveness of global distribution systems for

hotel products has not been proven . Disadvantages of this distribution channel include utilization costs, and the ‘halo

effect’ may obscure the reality of its different effectiveness for different tourism products. The rise of computerized

reservation systems sponsored by the hotels themselves, with a clear specialization in this kind of tourism product, has

decidedly begun to revolutionize the way such central reservation systems operate.

The GDS industry is consolidated under the control of four powerful organizations, three of

them – Galileo, Sabre, and Amadeus – comparable in dimension. The fourth element, Worldspan, keeps a certain

distance from the others. Beyond these exist another five systems: Abacus Distribution Systems, Axes International

Network,GETS, Infini Travel Information, and TOPAS. Parallel to these companies, however, whose origins are in the

airline industry, another ninety some regional reservation systems which emulate the original GDSs have important

coverage. These regional systems (RICIRMSs – Regional Integrated Computer Reservation Management Systems),

according to Buhalis’s denomination , constitute a strategic tool for the small and medium-size companies of the tourism

sector.

These new developments in the organization of the tourism industry confront the GDSs with a

panorama to which they must respond. The GDSs will have to develop new strategies that will allow them to continue

being the nucleus of tourism distribution. To reach such a goal, providers of GDSs should understand, among others

things, that they must: continue to evolve their technological experience; reduce utilization costs; simplify the utilization

processes; enlarge the products and services range; establish strategic alliances with the new competitors; and develop a

more effective relational marketing policy with travel agencies; etc.

What are the Benefits of BSP for IATA Accredited Agents

There are many ways travel agents benefit from participating in IATA's Billing and Settlement Plan:

Simplification

Neutral Standard Traffic Documents (STDs) replace dedicated airline ticket stocks.

Agent sales are reported electronically to central point

Savings

Less resources are required for airline sales reporting

Electronic distribution of billing reports

Enhanced control

Reporting of standard traffic documents under BSP control

Consolidated document flow, permitting accelerated quality controls

Overall process monitoring by a neutral body - IATA BSP.

What is BSP System ?

The Billing and Settlement Plan is a system designed to facilitate the sale of airline tickets issued by IATA Accredited

Agents and to simplify the reporting and remittance (payment) of these transactions to IATA Member and non-IATA

airlines.

The Billing and Settlement Plan and its Data Processing Centres (DPCs) make it possible for IATA Accredited Agents to

sell air transportation and to report their sales to the BSP participating airlines through the BSP.

The BSP is a system whereby IATA Accredited Agents can sell many airline services and report these sales to each

airline through the BSP system.

In general, most merchants pay for their supplier products and services before selling them to consumers.

However, in the case of travel agencies, airline products and services are paid for after they have been re-sold to their

travel customers

Here is how the selling of airline services takes place:

Customer requires an air transportation service

Travel agent offers advice, flights and fares

Customer makes a decision to purchase the service

Travel agent makes a reservation through a Global Distribution System (GDS) or a Ticketing System Provider (TSP) and

issues a ticket

Ticket details are sent automatically to the Data Processing Centre (DPC) of the BSP

The BSP Data Processing Centre receives airline ticket sales information from the Global Distribution System or TSP

when the ticket is issued by a travel agent. The DPC processes the information to produce a billing report of the tickets

sold by the agent for each BSP participating airline.

In the BSP system the agent pays one amount to a central point - IATA BSP.

BSP participating airlines receive one billing report from the IATA BSP, which contains detailed information of each travel

Agent's sales for each airline.

The BSP DPC produces and delivers electronically one sales report (Airline Billing Analysis) for each Participating

Airline detailing sales issued by all IATA Accredited Agents.

The BSP DPC also produces a billing report (Agent Billing Analysis) detailing each ticket transaction issued by the

agent for all the BSP participating airlines.