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Gallup Q12 Action Plan Guide for Digital Solutions 9/8/15 1
Gallup Q12
Action Plan Guide
for
Digital Solutions
9/8/15 1
Growth Identify opportunities to learn and grow with appropriate work environment
Teamwork Coworkers are committed to quality, mission, and purpose of USPS with sense of belonging
Management Support Position team members to “do what they do best”, providing recognition to help encourage development.
Basic Needs Help group know their expectations and making sure they have the “tools” necessary to do their job well
R: 172
G: 203
B: 249
R: 98
G: 167
B: 209
R: 41
G: 127
B: 213
R: 192
G: 0
B: 0
R: 0
G: 39
B: 118
Engagement Hierarchy
Alignment
Focus
Accountability
Action Plan
FOCUS: • Ensure development of SMART (specific, measurable, actionable,
realistic, and time specific) performance objectives for the entire group. • Share performance objectives with entire group.
R: 172
G: 203
B: 249
R: 98
G: 167
B: 209
R: 41
G: 127
B: 213
R: 192
G: 0
B: 0
R: 0
G: 39
B: 118
ALIGNMENT: • Show how all performance objectives align with USPS’ strategy (PMG). • Request quarterly meeting to review progress against performance
objectives and make required adjustments.
ACCOUNTABILITY: • Provide regular feedback for
meetings/exceeding objectives. • Provide assistance or support in case of
roadblocks or obstacles outside group’s control.
Q1: “I know what’s expected of me at work.”
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Q2: “I have the materials and equipment I need to
do my work right.”
Alignment
Focus
Accountability
Action Plan
FOCUS: • Prior to budgeting, identify all resources needed to achieve next year’s
objectives. • Understand appropriate replacement/upgrade contract language and
order per schedule to avoid shutdowns.
R: 172
G: 203
B: 249
R: 98
G: 167
B: 209
R: 41
G: 127
B: 213
R: 192
G: 0
B: 0
R: 0
G: 39
B: 118
ALIGNMENT: • During every review ask the group if all resources are in place. • Identify what resources are available to the group.
ACCOUNTABILITY: • Be transparent on what resources budget
covers and prioritize accordingly. • Ensure no favoritism of resource assignments.
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Growth Identify opportunities to learn and grow with appropriate work environment
Teamwork Coworkers are committed to quality, mission, and purpose of USPS with sense of belonging
Management Support Position team members to “do what they do best”, providing recognition to help encourage development
Basic Needs Help group know their expectations and making sure they have the “tools” necessary to do their job well
R: 172
G: 203
B: 249
R: 98
G: 167
B: 209
R: 41
G: 127
B: 213
R: 192
G: 0
B: 0
R: 0
G: 39
B: 118
Basic Needs
Q3: “At work, I have the opportunity to do what I do
best every day.”
Alignment
Focus
Accountability
Action Plan
FOCUS: • During reviews, assess group’s background to examine all capabilities. • Network to find special projects which meets group’s skills.
R: 172
G: 203
B: 249
R: 98
G: 167
B: 209
R: 41
G: 127
B: 213
R: 192
G: 0
B: 0
R: 0
G: 39
B: 118
ALIGNMENT: • Regularly ask group what else they feel they could be doing for USPS. • Ask the group how they feel this question is aiding them address issues.
ACCOUNTABILITY: • Encourage group to request multiple/panel
input for reviews. • Volunteer for special projects to increase
visibility within group.
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Q4: “In the last seven days, I have received
recognition or praise for doing good work.”
Alignment
Focus
Accountability
Action Plan
FOCUS: • Ask the group for their preferred method for receiving recognition. • “Catch” colleagues doing something right regularly.
R: 172
G: 203
B: 249
R: 98
G: 167
B: 209
R: 41
G: 127
B: 213
R: 192
G: 0
B: 0
R: 0
G: 39
B: 118
ALIGNMENT: • Use “WE” instead of “I”. There’s no I in a team. • Use appropriate recognition methods.
ACCOUNTABILITY: • Provide specific feedback using behavioral
language about achieved results. • Find opportunity for group to gain higher level
of visibility.
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Q5: “My supervisor, or someone at work, seems to
care about me as a person.”
Alignment
Focus
Accountability
Action Plan
FOCUS: • Find out and ask about group’s interest outside of the workplace. • Check in with group about current work load before assigning more.
R: 172
G: 203
B: 249
R: 98
G: 167
B: 209
R: 41
G: 127
B: 213
R: 192
G: 0
B: 0
R: 0
G: 39
B: 118
ALIGNMENT: • Develop a relationship with each member of the group. • If personal problems are presented from group keep them private and
take them into consideration regarding work and workload.
ACCOUNTABILITY: • Find out what motivates the group and
provide it in working environment. • Never take credit for other’s work; increase
enterprise-wide exposure of group.
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Q6: “There is someone at work who encourages my
development.”
Alignment
Focus
Accountability
Action Plan
FOCUS: • Coach and provide regular feedback exclusive to reviews. • As 70% of development occurs in “day job”, frame performance
objectives requiring new experiences as developmental.
R: 172
G: 203
B: 249
R: 98
G: 167
B: 209
R: 41
G: 127
B: 213
R: 192
G: 0
B: 0
R: 0
G: 39
B: 118
ALIGNMENT: • Identify development goals needed. • Expand group’s network since 20% of development is exposure to new
people and situations.
ACCOUNTABILITY: • Use the group to develop one another through
lessons-learned sessions and brown bag lunches.
• Do regular reviews with group on and off project.
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Growth Identify opportunities to learn and grow with appropriate work environment
Teamwork Coworkers are committed to quality, mission, and purpose of USPS with sense of belonging
Management Support Position team members to “do what they do best”, providing recognition to help encourage development
Basic Needs Help group know their expectations and making sure they have the “tools” necessary to do their job well
R: 172
G: 203
B: 249
R: 98
G: 167
B: 209
R: 41
G: 127
B: 213
R: 192
G: 0
B: 0
R: 0
G: 39
B: 118
Basic Needs
Q7: “At work, my opinions seem to count.”
Alignment
Focus
Accountability
Action Plan
FOCUS: • Ensure most meetings have a “share Ideas” part for group contribution. • Don’t be afraid to ask for help from group and ask questions.
R: 172
G: 203
B: 249
R: 98
G: 167
B: 209
R: 41
G: 127
B: 213
R: 192
G: 0
B: 0
R: 0
G: 39
B: 118
ALIGNMENT: • Provide room for feedback regularly outside of reviews. • Think about how best to approach group with new ideas so that the
style of approach doesn’t negatively influence the idea itself.
ACCOUNTABILITY: • Use the group to develop one another through
lessons-learned sessions and brown bag lunches.
• Do regular reviews with group on and off project.
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Q8: “The mission or purpose of my company makes
me feel my job is important.”
Alignment
Focus
Accountability
Action Plan
FOCUS: • Put USPS’ strategy down as a regular topic on group’s meeting agenda. • Allow group to keep asking questions about the strategy until they do.
R: 172
G: 203
B: 249
R: 98
G: 167
B: 209
R: 41
G: 127
B: 213
R: 192
G: 0
B: 0
R: 0
G: 39
B: 118
ALIGNMENT: • Ensure alignment of USPS’ strategy to group’s performance objectives. • Distribute copies of all strategy briefings and any bigger picture
information to whole group.
ACCOUNTABILITY: • Share all good news about USPS and DS wins;
explain all problematic news timely and allot time for Q&A.
• Ensure group understands each other’s roles and alignment to the strategy.
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Q9: “My associates or fellow employees are
committed to doing quality work .”
Alignment
Focus
Accountability
Action Plan
FOCUS: • Clearly define success and be consistent in applying measurement. • Anticipate roadblocks and eliminate obstacles in advance.
R: 172
G: 203
B: 249
R: 98
G: 167
B: 209
R: 41
G: 127
B: 213
R: 192
G: 0
B: 0
R: 0
G: 39
B: 118
ALIGNMENT: • Publish measures of quality for both positive and negative visibility. • Ensure group does not become too dependent on one person for
quality.
ACCOUNTABILITY: • Take decisive action on anyone who does not
provide quality. • Explain what quality means to the group.
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Q10: “I have a best friend at work.”
Alignment
Focus
Accountability
Action Plan
FOCUS: • Allow group to find a person to place trust. • Find out and provide what group needs for self-motivation.
R: 172
G: 203
B: 249
R: 98
G: 167
B: 209
R: 41
G: 127
B: 213
R: 192
G: 0
B: 0
R: 0
G: 39
B: 118
ALIGNMENT: • Help group to build trust and rapport by expanding network. • Address any trust issues timely.
ACCOUNTABILITY: • Allow for a room of failure especially for
development assignments to build trust. • Allow regular feedback for the group and to
act on it.
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Growth Identify opportunities to learn and grow with appropriate work environment
Teamwork Coworkers are committed to quality, mission, and purpose of USPS with sense of belonging
Management Support Position team members to “do what they do best”, providing recognition to help encourage development
Basic Needs Help group know their expectations and making sure they have the “tools” necessary to do their job well
R: 172
G: 203
B: 249
R: 98
G: 167
B: 209
R: 41
G: 127
B: 213
R: 192
G: 0
B: 0
R: 0
G: 39
B: 118
Basic Needs
Q11: “In the last six months, someone at work has
talked to me about my progress.”
Alignment
Focus
Accountability
Action Plan
FOCUS: • Ask group’s career goals annually, and understand them. Either resolve
discrepancies with USPS’s view or develop an appropriate plan. • Share all career opportunities enterprise-wide with group.
R: 172
G: 203
B: 249
R: 98
G: 167
B: 209
R: 41
G: 127
B: 213
R: 192
G: 0
B: 0
R: 0
G: 39
B: 118
ALIGNMENT: • Seek input from group about group’s overall progress. • Request input from panel for review.
ACCOUNTABILITY: • Remember group belongs to USPS and not DS. • Develop a joint plan between DS and USPS to
help group achieve career goals.
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Q12: “This last year, I have opportunities at work to
learn and grow.”
Alignment
Focus
Accountability
Action Plan
FOCUS: • Find out what specific areas are quickly becoming obsolete and ensure
the group stays current. • Ensure group’s performance objectives include new or stretch goals to
learn and grow.
R: 172
G: 203
B: 249
R: 98
G: 167
B: 209
R: 41
G: 127
B: 213
R: 192
G: 0
B: 0
R: 0
G: 39
B: 118
ALIGNMENT: • Frame any performance objectives requiring new experience as growth
and learning opportunity. • Do project review with group regardless of their involvement.
ACCOUNTABILITY: • Use group to help develop each other. • Allow group to shadow each other or cross-
train as often as possible.
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