Integrating eLearning in Organisational L & D

• Building a successful eLearning strategy• Ensuring organisational readiness• Dealing effectively with resistance

Zero to 31 in 12 months

• No LMS / LCMS• No eLearning content• Ineffective strategy• No experienced staff

= Significant change for IP Australia

Staff Profile

• 1000 Staff• 30 Melbourne Examination Centre• 67 Home-based workers• Highly educated• Preference for face to face & high value

Environment & Culture

• Stringent performance metrics– Quality– Quantity

• I'm too busy, I’m too important

So how did we succeed?

Business Sponsorship

Senior Executive Sponsorship Critical

• Traditionally all about ROI & Compliance

• Benefits realisation – If we agree to this, what will be the benefits?

Business Benefits

Tangible and Intangible benefits– Help improve staff retention & attraction– Help improve performance– Help improve productivity– Help grow individual & collective capabilities– Increase learning opportunities for less $– Reduced administration

Business Decisions

How are you going to deliver eLearning?• LMS or LCMS

Is content going to be:• Off the shelf and or bespoke?

How is content going to be sourced?• In-house? Outsourced? Mixed?

Business Decisions

What about?• Maintenance• Admin/Help Desk

What governance do we need?• Process• Procedure• Approvals/sign off

Communication

How do you overcome resistance?• Sell the positive – What’s in it for ME!

– Less time– Less cost– Greater variety– Easier access– Greater accountability– Less administration– Just-in-time learning

Communication Create a Buzz

Get people involved– Hold auditions for in-house talent– Launch in style! have a red carpet event– Have an awards ceremony– Acknowledge people’s contributions– Reward people for their efforts

All helps with buy in and support

Learner Centric

• Learning/Instructional Design– Definitely use an expert to maximise

learner engagement & effectiveness

• Caution! Everyone's an expert– Its easy to think we are

Learner Centric

Make it STIMULATING!• Visually interesting• Funny• Interactive• Non-linear• Chunk it down• Avoid sanitised productions

Key Messages for Success

• Senior Executive Sponsorship• Stakeholder buy in (Buzz)• Communicate, Sell, Communicate, Sell• Learner Centric

– Eliminate the barriers– Always involve an instructional expert– Make it fun and enjoyable– Chunk it down

Thank youGary ChalkerAssistant Director, The Learning CentreCorporate Services02 6283 2723gary.chalker@ipaustralia.gov.au