© NBN Co Limited 2011 1

Disclaimer

This document sets out NBN Co’s proposals in respect of certain aspects of the National Broadband Network. The contents of th is document represent NBN Co’s current position on the

subject matter of this document. The contents of this document should not be relied upon by our stakeholders (or any other person) as representing NBN Co’s final position on the subject

matter of this document, except where stated otherwise. NBN Co’s position on the subject matter of this document may also be impacted by legislative and regulatory developments in

respect of the National Broadband Network.

All prices shown in this document are exclusive of any GST. Copyright © NBN Co Limited 2011 This document is subject to copyright and must not be used except as permitted below

or under the Copyright Act 1968 (Cth). All content in this document is either owned by or licensed to NBN Co Limited. You must not reproduce or publish this document in whole or in part

for commercial gain without the prior written consent of NBN Co. Permission to reproduce work of others should be separately sought. You may reproduce and publish this document in

whole or in part for educational or non-commercial purposes as approved by NBN Co in writing. All rights reserved. Not for general distribution.

Access Seekers

Ben Salmon

SALES DIRECTOR

© NBN Co Limited 2011 2

Disclaimer

This document sets out NBN Co’s proposals in respect of certain aspects of the National Broadband Network. The contents of th is document represent NBN Co’s current position on the

subject matter of this document. The contents of this document should not be relied upon by our stakeholders (or any other person) as representing NBN Co’s final position on the subject

matter of this document, except where stated otherwise. NBN Co’s position on the subject matter of this document may also be impacted by legislative and regulatory developments in

respect of the National Broadband Network.

All prices shown in this document are exclusive of any GST. Copyright © NBN Co Limited 2011 This document is subject to copyright and must not be used except as permitted below

or under the Copyright Act 1968 (Cth). All content in this document is either owned by or licensed to NBN Co Limited. You must not reproduce or publish this document in whole or in part

for commercial gain without the prior written consent of NBN Co. Permission to reproduce work of others should be separately sought. You may reproduce and publish this document in

whole or in part for educational or non-commercial purposes as approved by NBN Co in writing. All rights reserved. Not for general distribution.

Product Roadmap

Leica Ison

GENERAL MANAGER, PRODUCT

© NBN Co Limited 2011 3

Product Roadmap Update

Topic Presenter

Product Release Roadmap

What have we done so far

What is coming next

Leica Ison

Fibre Release Broadband and Telephony:

Building broadband offers with NBN - insights &

opportunities

Katrina Harrison

Future Product Releases:

Enhance your broadband offer with Multicast

Addressing your business market

Tim Stone

Penny Maher

What is coming up... Leica Ison/Chris Roberts

Q&A Panel

© NBN Co Limited 2011 4

The NBN Co Product Roadmap

End-Users will need the right software, equipment and in-premises connection to access these services

Released products highlighted in orange. Remaining releases are future roadmap items.

© NBN Co Limited 2011 5

5

Product Components

© NBN Co Limited 2011 6

Disclaimer

This document sets out NBN Co’s proposals in respect of certain aspects of the National Broadband Network. The contents of th is document represent NBN Co’s current position on the

subject matter of this document. The contents of this document should not be relied upon by our stakeholders (or any other person) as representing NBN Co’s final position on the subject

matter of this document, except where stated otherwise. NBN Co’s position on the subject matter of this document may also be impacted by legislative and regulatory developments in

respect of the National Broadband Network.

All prices shown in this document are exclusive of any GST. Copyright © NBN Co Limited 2011 This document is subject to copyright and must not be used except as permitted below

or under the Copyright Act 1968 (Cth). All content in this document is either owned by or licensed to NBN Co Limited. You must not reproduce or publish this document in whole or in part

for commercial gain without the prior written consent of NBN Co. Permission to reproduce work of others should be separately sought. You may reproduce and publish this document in

whole or in part for educational or non-commercial purposes as approved by NBN Co in writing. All rights reserved. Not for general distribution.

Detailed Release Schedule

Leica Ison / Chris Roberts

GENERAL MANAGER, PRODUCT/ PRODUCT ENGINEERING

© NBN Co Limited 2011 7

The NBN Co Product Roadmap

End-Users will need the right software, equipment and in-premises connection to access these services

Released products highlighted in orange. Remaining releases are future roadmap items.

© NBN Co Limited 2011 8

Product Roadmap – Fibre Release: Broadband and Telephony

Publish Product and Pricing

Overview

Publish Technical Specification

Publish Traffic Class Performance

Paper

Publish User Network Interface

Voice Functional & Electrical Spec

Publish Network Availability Paper

Publish Network-to-Network Interface

Configuration & Redundancy Paper

Update User Network Interface Voice

Functional Spec

Publish Updated Product and

Pricing Overview

High Speed Broadband

and Telephony

Second User Network Interface Voice

Additional User Network Interface

Features

© NBN Co Limited 2011 9

Product Roadmap – Fibre

Release: Multicast

© NBN Co Limited 2011 10

Product Roadmap – Fibre

Release: Business Broadband

SLA – Service Level Agreement

TC – Traffic Class

© NBN Co Limited 2011 11

Product Roadmap – Fixed Wireless

Release: Wireless Broadband and Business & Enhancements

© NBN Co Limited 2011 12

Product Roadmap – Satellite

Release: Broadband

CVC – Connectivity Virtual Circuit

NNI – Network-to-Network Interface

TC – Traffic Class

© NBN Co Limited 2011 13

What is coming up

Product Roadmap Fibre – 2013-2014

NOTE: Represents planned NBN releases

© NBN Co Limited 2011 14

Disclaimer

This document sets out NBN Co’s proposals in respect of certain aspects of the National Broadband Network. The contents of th is document represent NBN Co’s current position on the

subject matter of this document. The contents of this document should not be relied upon by our stakeholders (or any other person) as representing NBN Co’s final position on the subject

matter of this document, except where stated otherwise. NBN Co’s position on the subject matter of this document may also be impacted by legislative and regulatory developments in

respect of the National Broadband Network.

All prices shown in this document are exclusive of any GST. Copyright © NBN Co Limited 2011 This document is subject to copyright and must not be used except as permitted below

or under the Copyright Act 1968 (Cth). All content in this document is either owned by or licensed to NBN Co Limited. You must not reproduce or publish this document in whole or in part

for commercial gain without the prior written consent of NBN Co. Permission to reproduce work of others should be separately sought. You may reproduce and publish this document in

whole or in part for educational or non-commercial purposes as approved by NBN Co in writing. All rights reserved. Not for general distribution.

Building Broadband Offers with NBN

Katrina Harrison

MANAGER, CUSTOMER FOCUSED DESIGN

© NBN Co Limited 2011 15

Customer Focused Research

81 Consumers

5 RSPs – Technical Managers

– Product Managers

– NBN Account Specialists

Research – Analyse – Generate insights –

Provide recommendations

Research Partners: Bienalto, August to October 2011

© NBN Co Limited 2011 16

End to End Product Journey

PCD – Premise Connection Device

RSP – Retail Service Provider

VOIP – Voice over IP (Telephone Service)

© NBN Co Limited 2011 17

Understanding Product Experience

© NBN Co Limited 2011 18

Understanding Product Experience

© NBN Co Limited 2011 19

Understanding Product Experience

© NBN Co Limited 2011 20

Understanding Product Experience

© NBN Co Limited 2011 21

Enabling your offering

© NBN Co Limited 2011 22

Disclaimer

This document sets out NBN Co’s proposals in respect of certain aspects of the National Broadband Network. The contents of th is document represent NBN Co’s current position on the

subject matter of this document. The contents of this document should not be relied upon by our stakeholders (or any other person) as representing NBN Co’s final position on the subject

matter of this document, except where stated otherwise. NBN Co’s position on the subject matter of this document may also be impacted by legislative and regulatory developments in

respect of the National Broadband Network.

All prices shown in this document are exclusive of any GST. Copyright © NBN Co Limited 2011 This document is subject to copyright and must not be used except as permitted below

or under the Copyright Act 1968 (Cth). All content in this document is either owned by or licensed to NBN Co Limited. You must not reproduce or publish this document in whole or in part

for commercial gain without the prior written consent of NBN Co. Permission to reproduce work of others should be separately sought. You may reproduce and publish this document in

whole or in part for educational or non-commercial purposes as approved by NBN Co in writing. All rights reserved. Not for general distribution.

Future Product Releases

© NBN Co Limited 2011 23

Disclaimer

This document sets out NBN Co’s proposals in respect of certain aspects of the National Broadband Network. The contents of th is document represent NBN Co’s current position on the

subject matter of this document. The contents of this document should not be relied upon by our stakeholders (or any other person) as representing NBN Co’s final position on the subject

matter of this document, except where stated otherwise. NBN Co’s position on the subject matter of this document may also be impacted by legislative and regulatory developments in

respect of the National Broadband Network.

All prices shown in this document are exclusive of any GST. Copyright © NBN Co Limited 2011 This document is subject to copyright and must not be used except as permitted below

or under the Copyright Act 1968 (Cth). All content in this document is either owned by or licensed to NBN Co Limited. You must not reproduce or publish this document in whole or in part

for commercial gain without the prior written consent of NBN Co. Permission to reproduce work of others should be separately sought. You may reproduce and publish this document in

whole or in part for educational or non-commercial purposes as approved by NBN Co in writing. All rights reserved. Not for general distribution.

Enhancing your Broadband Offering

with Multicast

Tim Stone

PRODUCT BUSINESS DEVELOPMENT

© NBN Co Limited 2011 24

Future product release - Multicast

A user will need the right software, equipment and in-premises connection to access these services

© NBN Co Limited 2011 25

The Benefits of Multicast

• Enables Access Seekers to inject their channel line-up one time at each

Point-of-Interconnect, and have that content replicated and sent to thousands of End-Users.

• Makes one-to-many video transmission more efficient and economical. Cost effective

delivery of IPTV and other video content - saving on backhaul costs.

• Provides new interactivity and innovation opportunities.

IPTV – Internet Television

NTD – Network Termination Device

POI – Point of Interconnect

© NBN Co Limited 2011 26

Future product release - Multicast

1. Multicast is a feature planned for the fibre access

network.

2. NBN Co are currently working through what the potential

satellite and wireless versions may look like.

3. Multicast is purchased in addition to the standard

Ethernet bitstream broadband & telephony product.

4. Multicast requires Access Seekers to purchase a Multicast

Access Virtual Circuit and a Multicast Domain.

© NBN Co Limited 2011 27

Future product release - Multicast Product Overview

User Network Interface Data (UNI-D)

Port: A separate/additional Data port is not

required for delivery of Multicast traffic.

Multicast traffic is delivered over the same

Data port being used for delivery of the

standard Ethernet Bitstream product.

Multicast Domain: A separate Multicast Domain

is required for delivery of

Multicast traffic.

Access Virtual Circuit (AVC): A separate/additional Multicast

Access Virtual Circuit is required for

the delivery of Multicast traffic.

Network to Network

Interface (NNI) Port: Multicast traffic is delivered

over the same Network-to-

Network Interface Port being

used to deliver standard

Ethernet Bitstream traffic.

CVC – Connectivity Virtual Circuit

NTD – Network Termination Device

© NBN Co Limited 2011 28

Product Component Pricing per Month

Multicast Access Virtual Circuit

$5 for the first 20 Mbps

$5 for additional 10Mbps increments

Multicast Domain

$2.50 per Mbps

100Mbps minimum size

100Mbps increments up to 1,000Mbps

Media Stream

Waived for fewer than 200 media

streams per Access Seeker

$50 each for additional media stream

above 200

Future product release - Multicast Proposed Pricing

© NBN Co Limited 2011 29

Future product release - An Example

Access Seeker 1 is offering 80 Media Streams at a Point of Interconnect

- 60 standard definition Media Streams at a peak bandwidth of 3.5Mbps

- 20 high definition Media Streams at a peak bandwidth of 8.7Mbps

The Multicast Domain would therefore be dimensioned at 400Mbps (60x3.5 +

20x8.7 = 384), costing $1,000 per month per POI.

If customers of Access Seekers buy a “Single Set-top Box: Watch One, Record

One, High Definition Package”, this would require a 20Mbps Multicast Access

Virtual Circuit (AVC), priced at $5 per month per End-User.

If customers of Access Seekers buy a “Dual Set-top Box: Watch One, Record

One, High Definition Package”, this would require a 40Mbps Multicast Access

Virtual Circuit (AVC), priced at $15 per month per End-User.

The Access Seeker is offering fewer than 200 Media Streams, so

no channel charge would be levied.

© NBN Co Limited 2011 30

Disclaimer

This document sets out NBN Co’s proposals in respect of certain aspects of the National Broadband Network. The contents of th is document represent NBN Co’s current position on the

subject matter of this document. The contents of this document should not be relied upon by our stakeholders (or any other person) as representing NBN Co’s final position on the subject

matter of this document, except where stated otherwise. NBN Co’s position on the subject matter of this document may also be impacted by legislative and regulatory developments in

respect of the National Broadband Network.

All prices shown in this document are exclusive of any GST. Copyright © NBN Co Limited 2011 This document is subject to copyright and must not be used except as permitted below

or under the Copyright Act 1968 (Cth). All content in this document is either owned by or licensed to NBN Co Limited. You must not reproduce or publish this document in whole or in part

for commercial gain without the prior written consent of NBN Co. Permission to reproduce work of others should be separately sought. You may reproduce and publish this document in

whole or in part for educational or non-commercial purposes as approved by NBN Co in writing. All rights reserved. Not for general distribution.

Addressing your business market:

Business Services

Penny Maher

PRODUCT MANAGER

© NBN Co Limited 2011 31

Fibre Product Release Map

© NBN Co Limited 2011 32

NBN Co Proposed Business Products

• NBN Co proposes to allow Retail Service Providers to provide a range of fibre access solutions to

meet the various needs and requirements of their Business, Enterprise and Government customers.

• NBN Co proposes to offer Access Seekers three distinct service options to address their Business

and Enterprise End-Users across two access types:

2. NBN Co Fibre Access

Service (NFAS)

– Small business

– Medium business

1. Enterprise Ethernet

Service (EES)

– High end business

GPON – Gigabit Passive Optical Network

NNI – Network-to-Network Interface

© NBN Co Limited 2011 33

Fibre – Planned Releases: Business Services

Feature Benefits

Traffic Class 1 – 0.15 - 1 Mbps

Traffic Class 4 – 12/1 - 100/40 Mbps

Enhanced service levels

Supports business end user

applications including multi-line

telephony, data download/upload,

internet access

Traffic Class 2 – 5 - 40 Mbps

Traffic Class 3 – 10 - 40 Mbps

Enhanced service levels

Supports video conferencing, and

collaboration, data transfer with

guaranteed bandwidth, business VPN

50 – 1,000 Mbps symmetrical

Enhanced service levels

Highly transparent “pipe”, very high

capacity, additional access redundancy

options

© NBN Co Limited 2011 34

NBN Co Fibre Access Service:

Traffic Classes

• NBN Traffic Classes offer a unique opportunity for Access Seekers to

create Products and Services that have the potential to change the way

Businesses “Do Business”.

• Layer 2 Transport Classes enable the logical separation of traffic to enable

relative prioritisation in delivery

• NBN Co acknowledges that Access Seekers need to understand the

Network Design intent and Performance Objectives/Targets of these

Layer 2 Traffic Classes.

Particularly important for BUSINESS SERVICES!

• NOTE: Traffic Class Performance Industry paper – due end of November 2011

© NBN Co Limited 2011 35

Committed Information Rate

• Appropriate for applications that require deterministic performance

• Performance commitments: – Frame Delay (latency)

– Frame Delay Variation (jitter)

– Frame Loss (discard)

• Offered for Traffic Class 1, 2 & 3*

* Traffic Class 2 & 3 to be made available for Medium Business Service once released

Peak Information Rate

• Appropriate for applications that operate in a “bursty” manner and can tolerate variability in throughput performance

• Performance may vary, depending on network usage and other factors

• Network resources are shared in a contended manner, across an aggregate number of services

• Open Management Principles

Committed Information Rates & Peak Information Rates will be managed

differently within the NBN Co Network based on differing performance

expectations

NBN Co Fibre Access Service:

Traffic Class Performance

© NBN Co Limited 2011 36

Traffic Class (TC) Characteristics Example Applications/Usage

Traffic Class 1

Committed Capacity (CIR) Strict/Deterministic Performance Characteristics Engineered to suit low bit-rate applications with small Ethernet frames

Voice, EFTPOS, Short packet exchange Telemetry, Emergency Services

Traffic Class 2

Committed Capacity (CIR) Strict/Deterministic Performance Characteristics Engineered to suit High bit-rate applications with large Ethernet frames.

Streaming Standard/High Definition Video Conferencing/Collaboration, Telemedicine (eg.Telestroke)

Traffic Class 3

Committed capacity (CIR), with ability to burst to a Peak Rate (PIR) Relaxed performance objectives, engineered to suit High bit-rate applications with large Ethernet frames.

Premium Data orientated applications like Business IP VPN Access, gaming

Traffic Class 4 Ability to burst to a peak rate (PIR) Internet browsing, applications which can tolerate variability in throughput performance

NBN Co Fibre Access Service Traffic Classes are designed around broad

application categories

NBN Co Fibre Access Service:

Traffic Class Design Intent

© NBN Co Limited 2011 37

Enterprise Ethernet Service Performance Design

• Dedicated direct fibre service – from End-User/Customer premises to

NBN Co Fibre Access Node site

• Will provide Committed Capacity (CIR) from User Network Interface to

Network-to-Network Interface

– Current intent is to not offer the range of NBN Co Fibre Access Services based

Traffic Classes.

• A Traffic Performance Commitment is planned to be provided for NBNs

Enterprise Ethernet Service – based on Committed Information Rate

performance attributes.

• Other Planned Features of Enterprise Ethernet Services:

– 50Mbps to 1000Mbps+

– Business Grade Network Termination Devices with business specific features

– Access Redundancy Options

– Advanced Operations, Administration and Maintenance (OAM) Diagnostics and

Network Reporting

– Support Gigabit Passive Optical Network (GPON) uplink *

* Planned to be offered as an option for Medium Business

Services post the introduction of Enterprise Ethernet Services – to

enable seamless migration to Enterprise Ethernet Services.

© NBN Co Limited 2011 38

Business End User Scenario - Small Retailer

Customer scenario Today Services which may be offered over the NBN

• Small book retailer

• EFTPOS for processing

transactions in store

• Website for 24/7 online ordering

• Online connection to suppliers for

real time stock management

PSTN/ISDN, ADSL2

• Asymmetric speeds of 20/1Mbps

• Separate service for Voice and EFTPOS

• May only have consumer grade “best

efforts” SLAs or low tier business SLAs

Small Business Broadband • Traffic Class 1 for telephony & EFTPOS

• Traffic Class 4 for connecting to customers

and suppliers online 25/10Mbps

• Business SLAs to support 7 day trading

GPON – Gigabit Passive Optical Network

NNI – Network-to-Network Interface

NTD – Network Termination Device

© NBN Co Limited 2011 39

Medium Business Scenario - Advertising Agency

Customer scenario Today Services which may be offered over the NBN

• Advertising Agency with head office in

Melbourne and offices in Sydney and

Perth.

• Corporate VPN for voice and data

• Sends and receives large, high resolution

images and videos between offices

• Cloud-based storage for centralised file

storage and sharing

• Video Conferencing between offices for

internal briefings and client presentations

IP Wide Area Network

• Symmetrical SHDSL

over copper

• 24/7, 12 hour restoration

Service Level

Agreements

Medium Business Broadband

• Head Office 40Mbps symmetrical Traffic Class 3 to manage

large files and videos & backup

• Branch Office 10Mbps symmetrical Traffic Class 3 to manage

large files and videos & backup

• 10Mbps symmetrical of Traffic Class 2 for high speed video

conferencing between offices and with clients

• 2 Mbps symmetrical Traffic Class 1 for telephony

• Enhanced Business Service Level Agreements for increased

reliability and faster restoration

GPON – Gigabit Passive Optical Network

NNI – Network-to-Network Interface

NTD – Network Termination Device

© NBN Co Limited 2011 40

Large Enterprise Scenario - Financial Institution

Customer scenario Today Services which may be offered

over the NBN

• A large financial institution with Sydney-based

head office, 100 employees, 60 branch offices,

300 ATMs nation-wide, and two data recovery

centres in Melbourne and Sydney

• Sends and receives real-time data to and from

branch offices

• Continual back up of data to recovery centres

IP Metropolitan Area Network

• Head office locations

aggregating branch offices to

run multiple networks using a

range of difference access

services for their “tail”

operations.

Enterprise Broadband

• Head Office and Data Centres

Enterprise Ethernet Service 200 Mbps

symmetrical. Enterprise Grade

Service Level Agreements.

• Branch Offices as per Medium

Broadband user case

EES – Enterprise Ethernet Service

GPON – Gigabit Passive Optical Network

NNI – Network-to-Network Interface

NTD – Network Termination Device

POP – Point of Presence

RSP – Retail Service Provider

© NBN Co Limited 2011 41

Disclaimer

This document sets out NBN Co’s proposals in respect of certain aspects of the National Broadband Network. The contents of th is document represent NBN Co’s current position on the

subject matter of this document. The contents of this document should not be relied upon by our stakeholders (or any other person) as representing NBN Co’s final position on the subject

matter of this document, except where stated otherwise. NBN Co’s position on the subject matter of this document may also be impacted by legislative and regulatory developments in

respect of the National Broadband Network.

All prices shown in this document are exclusive of any GST. Copyright © NBN Co Limited 2011 This document is subject to copyright and must not be used except as permitted below

or under the Copyright Act 1968 (Cth). All content in this document is either owned by or licensed to NBN Co Limited. You must not reproduce or publish this document in whole or in part

for commercial gain without the prior written consent of NBN Co. Permission to reproduce work of others should be separately sought. You may reproduce and publish this document in

whole or in part for educational or non-commercial purposes as approved by NBN Co in writing. All rights reserved. Not for general distribution.

Bringing broadband to life