GETTING TO KNOW TOTAL

Sustainably meet energy demand while rising to the challenges of growth

ENERGY FUTUREDevelop our oil and gas resources and offer new energy solutions, such as solar and biomass.

SAFETYFoster a culture of safety shared by all, to more effectively manage the risks associated with our activities.

ETHICS Ensure compliance with of our Code of Conduct in all of our operations.

HUMAN RESOURCES/EMPLOYMENTPromote equal opportunity, diversity and mobility.

HEALTH Manage the risks associated with our activities and help promote public health.

ENVIRONMENTMinimize the impact of our activities on the environment and climate.

LOCAL DEVELOPMENTFoster dialogue with our stakeholders and contribute to their economic and social development.

Corporate social responsibility

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Total S.A.Recruitment, Careers & Diversity2 place Jean Millier, La Défense 692400 Courbevoie, Francewww.careers.total.com

Total’s Human Resources PoliciesWe consider employee talent the core focus of our growth strategy. Joining Total means choosing a future brimming with opportunity, thanks to proactive, responsible human resources policies designed to foster operational excellence.

Our core value is diversity — diversity of backgrounds, education, career paths, professions and cultures. This means that we recruit our employees from around the world, offering more positions and responsibilities to women and young talent from all walks of life to continue expanding Total’s international reach.

With this in mind, we foster geographic and functional mobility that enables our employees to make continuous progress, through a change of job, country or even profession. Supported by our network of career managers, mobility is one of our key success drivers.

Just as our employees commit to us, we commit to them. As a fair and equitable employer, we have implemented a rewarding salary policy that includes profit sharing, individual incentives and an outstanding social safety net and have an employee shareholder plan.

All these commitments reflect our sense of responsability. We are responsible for the professional growth of our employees, as well as for our actions around the world. Ethics, safety, new energy sources and sustainable development are our core concerns. These values govern all our actions.

Recruitment ProcessOur aim is to forge close ties with our employees, right from the beginning of the application process. The procedure described below is the typical one implemented at Total, and may be tailored to the specific requirements of individual affiliates and countries. Because it engages the Group for a number of years, the final decision is always taken jointly with all the interviewers.

1

Your application has been selected: you applied through our website www.careers.total.com

Collective decisionof recruitment

2 Interview with a Group recruiter 4 Your application has

been accepted.Proposal of contract.

Interview with an external recruitment office 3 Interviews with a Group

career manager, linemanagers/metiers

Welcome to the Group!

Following step of the process or candidate elimination

www.careers.total.comCareers - Easier Access to Total

Our website, www.careers.total.com, covers the full scope of our expertise and professions. It is the gateway to Total for all applicants. Professions, activities, information about Total, career paths, vacancies, internships, an online application form — Careers simplifies access to Total.

Submit your application to Careers, preferably in response to a specific vacancy notice. Your résumé will be forwarded directly to the recruitment officer concerned and will be automatically incorporated into our database, where it will be accessible to our recruitment officers Group-wide.

VIE Co-op PlacementsEvery year, around 100 young Europeans gain work experience in Total affiliates worldwide through a VIE co-op placement.

EligibilityAt Total, VIE contracts arereserved for graduate levelapplicants (five years ofhigher education, EOE):• Aged between 18 and 28.• Citizens of the European

Economic Area (the E.U. + Norway, Iceland and Liechtenstein).

• In compliance with national service obligations in their respective countries.

Assignments• All types of assignments suitable for

recent graduates with five years of higher education.

• In all of Total’s technical, sales, marketing and support professions, including Geosciences, Refining, Oil Facilities, HSE, Finance, Human Resources Management and Marketing.

Length• Between 12 and 24 months.• Renewable once, to a maximum

aggregate period of 24 months.

All our VIE vacancies can be viewed online at www.careers.total.com

VIE assignments are a life-enhancing experience and an ideal opportunity to get to know Total while working outside your home country for the first time.

Internships and Work/Study Policy Paid internships and work/study courses are an opportunity to gain firsthand experience of Total’s businesses, fields of expertise, and culture.

Group-wide, we offer more than 4,000 internships and around 1,000 work/study contracts a year, managed directly by the employing business (Exploration & Production, Marketing & Services, Refining & Chemicals, Trading & Shipping and the corporate organization).

Internships are available for people from a wide variety of academic backgrounds (two to five or more years of higher education) and in a wide variety of locations (at headquarters and in refineries, regional divisions and affiliates in France and worldwide).

More than 10,000 hires, 500 professions and 130 countries.600 jobs posted on line. 200 active recruiters who review the resumes submitted.

A Guided Tour of Total100,000 employees, 500 professions, 130 countries

Businesses, communities, transportation and housing all need energy, and oil and gas meet 60% of these needs worldwide. Today, the energy industry is facing complex challenges that

include fast-growing demand led by emerging economies, planning and preparations for the energy transition, political issues stemming from the geographic concentration of certain resources, the relationship between energy and global warming, and more energy-conscious citizens.

By coming to work for Total today, you can share and contribute to the many strengths that drive our response to these challenges, including technological excellence, large project implementation and management capabilities, operations in more than 130 countries and strong ties with many of them, the diversity of professions, careers and cultures, and the size and financial weight that enable us to pursue uninterrupted profitable growth, mindful of the needs of people and the environment. We are a forward-looking, responsible corporate citizen committed to innovation and attentive to stakeholders.

Christophe de MargerieChairman & Chief Executive Officer

Christophe de Margerie

• Exploration & Production The branch conducts our oil and natural gas exploration, development and production operations.

• Gas & Power The division unlocks the value of our gas assets. Its capabilities span the liquefied natural gas chain, from liquefaction to shipping and regasification, as well as natural gas transmission, storage and marketing. G&P is also active in coal and liquefied petroleum gas (LPG).

Upstream Refining & Chemicals Marketing & Services

• Refining & Chemicals The branch leads our refining, petrochemical, fertilizer and specialty chemical businesses. The latter includes elastomer processing, adhesives and electroplating.

• Trading & Shipping The branch sells our crude oil production, supplies our refineries with feedstock and charters the vessels required for these activities. It is also involved in derivatives trading.

• Marketing & Services The branch markets the products manufactured in our refineries and other units, including automotive fuel and specialty products such as LPG, heating and heavy fuel oil, asphalt and bitumen, lubricants and special fluids. It also provides services to consumers and to the transportation, housing and manufacturing sectors.

• New Energies The division is helping us to prepare the energy future by developing our expertise in two core renewable energies, solar and biomass, with operations ranging from R&D to marketing our solutions.

Business Fields• Economist, • Sales Engineer, • Retail Network Area

Manager, • Maintenance and Safety

Area Manager, • Fuel Card Area Manager, • Trader and more.

Technical Fields• Oil Installation Engineer,• Process Engineer, • Drilling and Completion

Engineer, • Geologist, • Geophysicist, • Reservoir Engineer, • Geoinformation Specialist,• Research Engineer and

many others.

Support Fields• Accounting & Finance

Manager, • IT Specialist, • Financial Controller,• Information Technology

Engineer • Computer Applications

Engineer.• ...

Our Professions

Our Challenges To accomplish our goals, we have created an integrated business model that enables us to capture all of the synergies in our business base.

Ethics, safety and corporate social responsibility are the foundation of our four strategic focuses, which are to:

• Deliver profitable, sustainable growth in our exploration and production operations.

• Develop world-class, competitive refining and petrochemical platforms.

• Respond to customer needs by delivering innovative solutions, particularly in terms of energy efficiency.

• Focus on renewable solar energy and biomass to secure the energy future.

While the world wonders about its energy future, we are actively preparing for it by diversifying our investments in sectors that can supplement oil and gas.

We have sped up our growth in the solar sector, positioning ourselves as a global industry leader.

InnovationInternational Outlook

Diverse Businesses, Professions & Backgrounds

CEO’s Message

10,000 New hires worldwide

100,000Employees

500 Professions

130 Countries

4,000 Expatriates from 100 countries working in 120 others K

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Pacific1%

South America30%

Europe(excluding France)

15%

Africa7%

Asia24%

France13%

Middle East2%

North America8%

2012 recruitments (Rounded figures)

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About Total One of the world’s leading international oil companies, Total is also a top-tier natural gas, refining and petrochemical operator. Today, in response to soaring energy demand, we are stepping up our expansion into solar and biomass.

Our business is supplying energy products and services to customers worldwide.

To do that we are counting first and foremost on oil and gas, which are far from being depleted. Our oil and gas activities range from exploration and production to refining, shipping and trading.

We are also investing in renewable energies, with a particular emphasis on photovoltaic solar energy and biomass. We have moved up our timeline for capital expenditure in those sectors, so that we can offer efficient, reliable solutions to partner fossil energies.

Total is also a world-class chemical producer, leveraging our integrated business model to produce hydrocarbon-based polymers. As well, we are active in specialty chemicals, a business line that encompasses elastomers, adhesives and electroplating.

Present in more than 130 countries around the world, our 100,000 employees are producing the energy and products our planet needs, while demonstrating the four cornerstone behaviors of the Total Attitude: boldness, mutual support, listening and cross-functionality.