OverviewCountry or Region: United StatesIndustry: Manufacturing

Customer ProfileJohnson Controls Inc. (JCI), a U.S.$32billion company, is a global leader inautomotive interior experience, buildingefficiency and power solutions. Itsautomotive-related IT environmentencompasses 20,000 desktops and 250servers.

Business SituationJCI had several legacy solutions built onNovell NetWare and Microsoft® WindowsNT® Server 4.0, which needed immediateupgrading to meet the organization’sbusiness needs.

SolutionThe company upgraded its ITinfrastructure to Microsoft WindowsServer™ 2003 using Infosys’ DomainMigration solution.

Benefits• Reduced IT-administration workload• Better IT infrastructure, one that is far

more productive for JCI employees• Significant cost saving on an annual

basis

Global, Diversified Manufacturer Optimizes ITInfrastructure using Microsoft Platform

“Infosys’ innovative Domain Migration solution andstandardizing on Microsoft Windows Server 2003improved our IT responsiveness, while loweringmigration and management costs.”Mark D. Schoeppel, Vice President—Global IT Infrastructure, Johnson Controls Inc.

Johnson Controls Inc. (JCI) is a multibillion dollar corporation with

worldwide leadership in automotive systems and batteries, and

building environment products and services. The company had 5

terabytes of data and multiple legacy applications that were built

in the early 1990s on Novell NetWare and the Microsoft®

Windows NT® Server 4.0. JCI decided to optimize its IT

infrastructure and migrate the applications and its users to the

latest technologies. To do this, JCI required an innovative,

network-centric server migration and management solution.

Infosys, Johnson Controls’ technology partner, successfully

migrated the organization to Microsoft Windows Server™ 2003

and Microsoft Active Directory® using its Domain Migration

Solution, which is part of Infosys’ Catalytic IT solution suite.

Significant benefits to the the company’s IT group include less

downtime, better manageability, and consolidation of

technologies onto a unified platform.

Microsoft Windows Server 2003Customer Solution Case Study

Situation

Johnson Controls Inc. (JCI), founded

in 1885, is headquartered in

Milwaukee, Wisconsin. It is a global

leader in interior systems, building

efficiency and powerful solutions. The

company’s innovative automotive

interiors help make driving more

comfortable, safe, and enjoyable. For

buildings, Johnson Controls offers

products and services that optimize

energy use and improve comfort and

security. The company has over 1000

locations worldwide with 136,000

employees serving customers in

more than 125 countries. Johnson

Controls had sales revenues of

U.S.$27 billion in 2005.

JCI had several applications and

legacy solutions built on 250 servers

running different versions of Novell

NetWare, including versions 4.11,

5.0, and 6.5. These solutions were

spread across 20,000 desktops and

250 servers in multiple locations in

the United States, Canada, Mexico,

and Central and South America within

its interior experience and building

efficiency business units.

To consolidate the environment and

standardize the network operating

system, JCI executives decided to

migrate the company’s business-

critical Novell NetWare applications

to the Microsoft® Windows Server™

2003 operating system, part of

Microsoft Windows Server System™

integrated server software. The

company’s executives sought also to

employ Microsoft Active Directory®

directory service throughout JCI’s

worldwide operations. This would

enable the organization to lower IT

costs and improve operational

efficiencies. The company wanted to

derive measurable results from its IT

infrastructure such as reduced costs

by delivering quality services,

productivity and reducing the time to

market.

Solution

The company invited multiple vendors

to offer solutions for the migration.

Infosys recommended its Domain

Migration Solution, part of Catalytic IT

solution suite, a joint Microsoft and

Infosys initiative. Infosys won the

contract with its innovative

recommendation for a tools-based,

automated, and network-driven

migration that required minimum

human intervention once the

migration process started.

“We were very impressed by Infosys’s

tools-based approach because it

helped complete the initiative within

planned timeframes and cut our

costs. Also, the Microsoft and Infosys

alliance significantly helped build our

confidence in the solution,” explains

Mark Schoeppel, Vice President

(Global Infrastructure), Johnson

Controls. Infosys executed a proof-of-

“We were veryimpressed by Infosys’tools-based approach,because it helpedcomplete the initiativewithin plannedtimeframes and cut ourcosts. Also, theMicrosoft and Infosysalliance significantlyhelped build ourconfidence in thesolution.”Mark Schoeppel, Vice President (Global ITInfrastructure), JCI

concept for Johnson Controls to

prove the value of migration using

proprietary tools.

Solution Overview

The solution presented several

challenges in the planning stages.

Infosys had to ensure 99 percent

system availability during the

migration, because each minute of a

production outage meant a significant

financial loss to JCI. “We had

approximately 20,000 desktops and

250 servers across the North and

South American regions, on a variety

of diverse solutions. The execution of

this regional migration project was the

key to completing our global Active

Directory-based environment. With

many of our plants operating 24 hours

a day, seven days a week, and as just-

in-time production facilities, no system

outages could be tolerated during the

migration,” explains Mark D.

Schoeppel, Vice President of Global IT

Infrastructure at Johnson Controls.

The implementation team had to work

across 250 locations with over 100

system administrators. To add to the

complications, each location had

heterogeneous configurations, which

differed from location to location.

Across these locations, about 5

terabytes of data had to be migrated

as well.

Infosys team members created an

innovative implementation strategy

that focused on automation, remote

deployment and management, and

integration with efficient third-party

tools. Several best practices were

used through the life cycle of the

project to deliver more efficiency.

Infosys developed detailed guidelines

and checklists to minimize human

error during the migration. Some

examples include:

• Migration from Novell to an Active

Directory directory service led to

reduced costs for support and

maintenance of the desktops,

because administrators no longer

needed to support the additional

Novell client on a Windows

desktop, as it was no longer

required in Active Directory

environment.

• Automated deployment tools

developed by Infosys reduced the

deployment and migration time,

leading to reduced costs and

risks.

• Mature and highly developed

deployment methodologies

reduced risks during the transition

period, leading to almost no failed

installations.

• “Zero-touch” migration was

accomplished through remote

management technologies.

Migration Process

Infosys provided a deployment

dashboard to the Johnson Controls

team. This unique tool was built

especially for the company’s

migration to Active Directory and

provided a user-friendly interface for

all stakeholders. The dashboard tool

gave a comprehensive view of the

status of deployment and a

management summary of the

progress and all project issues. In

addition, the dashboard served as a

single repository of all project

documentation, checklists, and

processes.

The implementation was broken down

into two key areas: the migration of

data and PCs from both Novell

NetWare and the Windows NT® Server

4.0 operating system to Windows

Server 2003.

Migration from Novell NetWare

For the Novell NetWare migration,

Infosys used customized scripts and

toolsets to automate the capture of

information. For example, one of the

tools captured desktop and server

configurations, which would otherwise

have been done manually—thus

reducing the risk of error.

Infosys developed automated tools

and scripts for upgrading desktop

operating systems and migrating

desktop applications to the new

environment. Activities accomplished

by these tools and scripts included

installing the client software on the

desktops, renaming the computers,

migrating user profiles, and more. In

addition, automated tools prepared

user details, user groups, and file and

print services for the migration from

Novell to Active Directory.

Infosys also customized third-party

tools to meet Johnson Controls’

migration requirements and

enhanced automation. For example,

the company’s IT staff wanted to

modify network access permissions

during the migration to ensure that

nonstandard behavior from the legacy

environment would not be inherited

by Windows Server 2003. Since the

third-party tools had limited

capability, the Infosys team further

customized scripts that helped

increase the company’s system

administrators’ productivity by 70

percent.

Migration from Windows NT

Server 4.0

To migrate JCI from the older

Windows NT Server 4.0 to Windows

Server 2003 and Active Directory,

Infosys adopted a unique and

innovative solution that comprised

customized sets of tools, scripts to

automate the migration, and custom

processes to ease the migration.

Overall, this enhanced the zero-touch

approach, thereby limiting the

possibility of system outages.

Each location had its own challenges,

including the Johnson Controls

operations in Mexico, where servers

were not directly managed. “The

unattended servers at the Mexican

locations were migrated completely

automatically from the Infosys global

locations. This, and the overall

optimization, resulted in reducing

time and the cost of the project,”

notes Frank Koch, Manager—Active

Directory, Johnson Controls.

Benefits

The business-process optimization,

consolidation of servers, and

improved manageability features of

Microsoft Windows Server 2003 have

helped the Johnson Controls

organization save time and money,

and improve employee productivity.

“Infosys’s innovative Domain

Migration solution and standardizing

on Microsoft Windows Server 2003

improved our IT responsiveness,

while lowering migration and

management costs,” Schoeppel

reports.

Johnson Controls will have significant

annual savings on license fees,

support, and maintenance costs.

“Microsoft Windows Server 2003

creates a better IT infrastructure, one

that is far more productive for our

employees,” comments Mark

Schoeppel.

The company has seen many benefits

with the implementation of Microsoft

Windows Server 2003 ranging from

time saved on help desk calls and

associated cost of people. Along with

the reduction in licensing fees, the

company sees an overall reduction in

time and money spent on deploying

and managing its IT infrastructure.

About Infosys

Infosys, a world leader in consulting

and information technology services,

partners with Global 2000 companies

to provide business consulting,

systems integration, application

development, and product

engineering services. Through these

services, Infosys enables its clients

to fully employ technology for

business transformation. Clients

leverage Infosys’ Global Delivery

Model to achieve higher quality, rapid

time-to-market and cost-effective

solutions. Infosys has over 66,000

employees in over 36 offices

worldwide. For more information,

visit: www.infosys.com

About Infosys-MicrosoftAlliance

Infosys is a Microsoft Global Systems

Integration Partner. Infosys’ strategic

alliance with Microsoft brings

together the innovative technologies

of Microsoft and the integrated

services delivery capabilities of

Infosys to accelerate customers’

competitive impact. Steve Ballmer

commenting on the relationship:

“Microsoft and Infosys share a

commitment to helping customers

use technology to improve every area

of their business, from process

excellence to connecting with

customers to responding effectively

to the competitive landscape.

Microsoft’s long-term focus on

delivering an integrated, manageable,

and reliable platform, combined with

Infosys’s unique delivery model and

deep consulting skills, is designed to

help customers succeed and grow

through increased efficiency, cost

savings, and business value.”

About Catalytic IT

Catalytic IT enables enterprises to

transform their business by

leveraging IT as a catalyst. This is an

evolutionary and self-funding

transformation journey. The portfolio

of Microsoft technology integrated

solutions and services under

Catalytic IT enables enterprise

businesses and their employees to

realize a simplified, flexible IT

environment that lowers the total

cost of ownership and allows rapid

change and innovation. Over 30 IP

assets, service offerings, and

blueprints facilitate the

transformation.

For more information about Catalytic

IT, visit www.infosys.com/catalyticit

For More Information

For more information about Microsoft

products and services, call the Microsoft

Sales Information Center at

(800) 426-9400. In Canada, call the

Microsoft Canada Information Centre at

(877) 568-2495. Customers who are

deaf or hard-of-hearing can reach

Microsoft text telephone (TTY/TDD)

services at (800) 892-5234 in the

United States or (905) 568-9641 in

Canada. Outside the 50 United States

and Canada, please contact your local

Microsoft subsidiary. To access

information using the World Wide Web,

go to: www.microsoft.com

For more information about Infosys

Technologies products and services,

call (800) ITL-INFO or visit the Web site

at:www.infosys.com

For more information about Johnson

Controls Inc. products and services, call

(414) 524 1200 or visit the Web site at:

www.johnsoncontrols.com

Windows Server 2003

The Microsoft Windows Server 2003 family

helps organizations do more with less. Now you

can run your IT infrastructure more efficiently,

build better applications faster, and deliver the

best infrastructure for enhancing user

productivity. And you can do all this faster, more

securely, and at lower cost.

For more information about Windows Server

2003, please visit:

www.microsoft.com/windowsserver2003

Software and Services

Microsoft Windows Server System- Microsoft Windows Server 2003Enterprise Edition

Technologies- Microsoft Active Directory

Hardware

HP ProLiant serversHP desktops and laptops

Partners

Infosys Technologies

© 2006 Microsoft Corporation. All rights reserved. This casestudy is for informational purposes only. MICROSOFT MAKESNO WARRANTIES, EXPRESS OR IMPLIED, IN THISSUMMARY. Microsoft, Active Directory, the Windows logo,Windows NT, Windows Server, and Windows Server Systemare either registered trademarks or trademarks of MicrosoftCorporation in the United States and/or other countries. Allother trademarks are property of their respective owners.

Document published February 2006