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\fsbtrccyf U`ksbfof Ufm`tb` Trust
\ W @OUT@TSTC AG
MFOFICMCOT4tb ‒T‐ Ljaek Hfyfofifr, Lfoifjarc ― 37>
>46
@W UCM@UTC\
4.6 @OTC\OFT@AOFJ LSU@OCUU DPOFM@EU
^rahcet Ao
‚Ia!" A#cr"t$ao M"o"%c&cot a' TFTF Ira(#)
OFMC *
EJFUU FOD UCET@AO*
\CI@UTA\ OSMLC\*
OFMC AG T+C GFESJTP*
MF\,U ALTF@OCD*
>
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DCEJF\FT@AO LP TBC UTSDCOT
@, dcejfrc tbft tb`s prahcet `s tbc auteamc ag my awo cggarts fod tbft `t bfs oat lcco
sulm`ttcd ta foy atbcr So`vcrs`ty ar @ost`tutc gar tbc fwfrd ag foy atbcr Dcircc ar
D`pjamf ar Ecrt`g`eftc.
^jfec Lfo!fj"rc Lbf#fof Bc!$c
Dftc %&'()'*(%+ %)%,E-D(*%
6
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,j".fj "/crft`"os "> TFTF ,r"u/
@OT\ADSET@AO6
Tbc Tftf !r"u/ F Jcifey ag rust ftf `s @od`f!s jfricst fod mast d`vcrs`g`cd lus`ocsseaoijamcrftc w`tb marc tbfo "## apcrft`oi eampfo`cs sprcfd ferass $% eauotr`cs `o s`&
d`ggcrcot eaot`ocots, cmpjay`oi '%#,### pcapjc fod icocrft`oi rcvcouc ag S() *#.$ l`jj`ao
fs ag + -##. bc iraup/s ijalfj lus`ocss apcrft`aos frc sprcfd avcr scvco lus`ocss scetars>
eammuo`eft`aos fod `ogarmft`ao tceboajaiy, coi`occr̀ oi, mftcr`fjs, scrv`ecs, cocriy,
eaosumcr praduets fod ebcm`efjs.
ftf eampfo`cs sbfrc g`vc earc vfjucs 6 `otcir`ty, uodcrstfod`oi, c&ecjjcoec, uo`ty fod
rcspaos`l`j`ty.
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1fmscth` ftf garmcd f pfrtocrsb`p g`rm, ftf L (aos, w`tb b`s cjdcr sao (`r Darflh` ftf fod
b`s eaus`o ?ftfoh` Dfdflbay ftf. `s yauoicr sao (`r ?ftfo ftf ha`ocd tbc g`rm `o "$;. @o
"#-, tbc @od`fo atcjs Eampfoy wfs `oearparftcd ta sct up tbc fh =fbfj 3fjfec fod awcr,
@od`f/s g`rst ju&ury batcj, wb`eb apcocd `o "#'. bc ftf @rao fod (tccj Eampfoy oaw
9oawo fs ftf (tccjC wfs cstflj`sbcd ta sct up @od`f/s g`rst `rao fod stccj pjfot `o 1fmsbcdpur.
bc rcst ag tbc ftf eampfo`cs sprcfd avcr scvco scetars `o wb`eb ftf 0raup apcrftcs frc>
".
• ftf FutaEamp (ystcms
(uls̀ d`fr`cs G fssae`ftcs G ha`ot vcoturcs> Futamat`vc Eampas t̀c (ystcms @otcroft̀ aofj,
Futamat`vc (tfmp`ois fod Fsscmlj`cs, Ioarr 5rcmsc (ystcms gar Eammcre`fj Bcb`ejcs,
FE
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• ftf Fdvfoecd =ftcr`fjs
lC =ctfjs
• ftf (tccj
(uls`d`fr`cs G fssae`ftcs G ha`ot vcoturcs> aaibjy =ct Ea9c fod 3awcr Eampfoy,1fmsbcdpur @ohcet`ao 3awdcr 1fm`pajC, Jfo9f (pce`fj (tccj, mhuoet`ao scrv`ecs, Nft(tccj,
(`jf
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• ftf @ovcstmcot Earparft`ao
eC tbcr (crv`ecs
• ftf Kufj`ty =foficmcot (crv`ecs
• ftf (crv`ecs
• ftf (trftci`e =foficmcot 0raup
;. Eaosumcr 3raduets
• @og`o`t` ?ctf`j
• ftf cf
(uls`d`fr`cs G fssae`ftcs G ha`ot vcoturcs> ctjcy 0raup, ftf Eaggcc, ftf ctjcy, ftf cf @oe
• ftf Ecrfm`es
• ftf =e0rfw `jj 3ulj`sb`oi Eampfoy
• `tfo @odustr`cs
• rcot
*. @ogarmft`ao (ystcms fod Eammuo`eft`aos
fC @ogarmft`ao (ystcms
• Ncj`ta (ystcms
• ftf Eaosujtfoey (crv`ecs
(uls`d`fr`cs G fssae`ftcs G ha`ot vcoturcs> F3NJ@N
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• ftfoct
eC @odustr`fj Futamft`ao
• Ncjea
(uls`d`fr`cs G fssae`ftcs G ha`ot vcoturcs> ftfoct
ftf 0raup ̀ s fo @od`fo mujt`oft̀ aofj eaoijamcrftc bajd`oi eampfoy bcfd4ufrtcrcd
`o =umlf`, =fbfrfsbtrf, @od`f. @t wfs gauodcd `o "$;$ ly 1fmscth` ftf fod if`ocd
`otcroft`aofj rceaio`t`ao fgtcr purebfs`oi scvcrfj ijalfj eampfo`cs. @t `s aoc ag @od`f/s jfricst
eaoijamcrftcs. @o -#"78"%, tbc rcvcouc ag ftf eampfo`cs, tf9co taictbcr, wfs )"#$.*$
l`jj`ao. bcsc eampfo`cs eajjcet`vcjy cmpjay avcr ;##,### pcapjc.
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cmpjay`oi avcr 7%#,### pcapjc warjdw`dc. bc mfhar ftf eampfo`cs frc ftf (tccj, ftf
=atars, ftf Eaosujtfoey (crv`ecs E(C, ftf 3awcr, ftf Ebcm`efjs, ftf 0jalfj
5cvcrfics, ftf cjcscrv`ecs, `tfo, ftf Eammuo`eft`aos fod @od`fo atcjs.
bc tatfj rcvcouc ag ftf 0raup eampfo`cs, tf9co taictbcr, wfs )"##.# l`jj`ao frauod
?s7*%,*-" erarcC `o -#""8"-, w`tb %$ ag tb`s eam`oi gram lus`ocss auts`dc @od`f. @o
tfodcm w`tb tbc `oercfs`oi `otcroft`aofj gaatpr`ot ag ftf 0raup eampfo`cs, tbc ftf lrfod `s
fjsa if`o`oi `otcroft`aofj rceaio`t`ao. 5rfod +`ofoec, f SI8lfscd eaosujtfoey g`rm, vfjucd
tbc ftf lrfod ft )"$."; l`jj`ao fod rfo9cd `t 'tb fmaoi tbc tap %## mast vfjufljc ijalfj
lrfods `o tbc`r 5rfod+`ofoecM 0jalfj %## -#"' rcpart.
ftf bfs fjwfys lcj`cvcd `o rcturo`oi wcfjtb ta tbc sae`cty `t scrvcs. wa8tb`rds ag tbc c4u`ty
ag ftf (aos, tbc ftf pramatcr bajd`oi eampfoy, `s bcjd ly pb`jfotbrap`e trusts tbft bfvc
ercftcd oft`aofj `ost`tut`aos gar se`coec fod tceboajaiy, mcd`efj rcscfreb, sae`fj stud`cs fod
tbc pcrgarm`oi frts. bc trusts fjsa prav`dc f`d fod fss`stfoec ta oao8iavcromcot
arifo`sft`aos war9`oi `o tbc frcfs ag cdueft`ao, bcfjtbefrc fod j`vcj`baads.
bc FF iraup `ovajvcs tbc gajjaw`oi lus`ocss suls`d`fr`cs>8
^raduets F`rj`ocs
Futamat`vc
Eaosumcr iaads
Ebcm`efjs
Dcgcoec & fcraspfec
Cjcetr`efj d`str`lut`ao
Coi`occr`oi scrv`ecs
G`ofoe`fj scrv`ecs
Bcfjtbefrc
@ogarmft`ao tceboajaiy
9
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Jaeamat`vcs
Utccj
cjceammuo`eft`ao
!cfj cstftc
^ur/"sc "> TFTF ,r"u/6
Ft tbc ftf iraup tbcy frc eamm`ttcd ta `mprav`oi tbc 4ufj`ty ag j`gc ag tbc eammuo`t`cs tbcy
scrvc. bcy da tb`s ly str`v`oi gar jcfdcrsb`p fod ijalfj eampct`t`vcocss `o tbc lus`ocss
scetars `o wb`eb tbcy apcrftc.
bc`r prfet`ec ag rcturo`oi ta sae`cty wbft tbcy cfro cva9cs trust fmaoi eaosumcrs,
cmpjayccs, sbfrcbajdcrs fod tbc eammuo`ty. bcy frc eamm`ttcd ta pratcet`oi tb`s bcr`tficag jcfdcrsb`p w`tb trust tbrauib tbc mfoocr `o wb`eb tbcy eaoduet tbc lus`ocss.
E"rc
• @otc!r`ty c must eaoduet aur lus`ocss gf`rjy, w`tb baocsty fod trfospfrcoey.
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• \cs/"os`.`j`ty c must eaot`ouc ta lc rcspaos`ljc, scos t̀`vc ta tbc eauotr`cs,
eammuo`t`cs fod cov`raomcots `o wb`eb wc war9, fjwfys cosur`oi tbft wbft eamcs gram
tbc pcapjc iacs lfe9 ta tbc pcapjc mfoy t`mcs avcr.
8
• +clrufry -### 6 ctjcy cf Eampfoy, )7#* m`jj`ao.
• =freb -##7 6 Dfcwaa Eammcre`fj Bcb`ejc Eampfoy, )"#- m`jj`ao
• Fuiust -##7 6 Nft(tccj/s (tccj lus`ocss, )-- m`jj`ao
• Navcmlcr -##7 6 yea 0jalfj Nctwar9 , )"'# m`jj`ao
• 1ujy -##% 6 cjcijalc @otcroft`aofj ajd`ois, )-' m`jj`ao
• etalcr -##% 6 0aad
8/18/2019 Global Operations of TATA Group
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• 1foufry -##$ 6 @mfe`d Ebcm`efj Eampfoy,=araeeaO;A
• +clrufry -##$ 6 0cocrfj Ebcm`efj @odustr`fj 3raduets, )" l`jj`ao
•
=freb -##$ 6 1fiufr Efrs fod Jfod ?avcr , )-.' l`jj`ao
• =freb -##$ 6 (crv`pjcm (F, (pf`o
• Fpr`j -##$ 6 Eamapjcsf Jclrcra (F, (pf`o
• =fy -##$ 6 3`fii`a Fcra @odustr`cs (.p.F., @tfjy
• 1uoc -##$ 6 Eb`of
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• Eadc
bc ftf Eadc ag Eaoduet EaEC `s f mfodftary pfo8ftf paj`ey tbft dcg`ocs baw ftf
cmpjayccs efo eaoduet tbcmscjvcs.
Ut"r`cs6
5us`ocss c&ecjjcoec> -# ycfrs fod eauot`oi>8
wcoty ycfrs fia, tbc ftf iraup sct gartb ao f scfreb gar c&ecjjcoec, wb`eb bfs cobfoecd tbc
rcputft`ao fod vfjuc ag tbc ftf lrfod, spurrcd tbc irawtb ag `od`v`dufj ftf eampfo`cs fod jf`d
tbc gauodft`ao gar tbc iraup/s ijalfj irawtb
/ur eampfo`cs frc aur pr`mfry eustamcrs/
F garmcr c&ceut`vc d`rcetar ag ftf Eaosujtfoey (crv`ecs fod ftf 3awcr, ( 3fdmfoflbfo bfs
hust stcppcd `ota b`s rajc fs c&ceut`vc ebf`rmfo ag ftf Kufj`ty =foficmcot (crv`ecs K=(C.
@o tb`s `otcrv`cw, =r 3fdmfoflbfo tfj9s flaut baw latb 5
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rceaio`t`ao ag `ooavft`vc `dcfs fod cggarts, gfe`j`t`cs fod `o`t`ft`vcs tbft cofljc jcfro`oi gram
atbcr eampfo`cs, fod suppart gar eajjflarft`vc rcscfreb fod pfrtocrsb`ps w`tb fefdcm`f.
ftf 0raup @ooavft`ao +arum>8
=foficd ly ftf Kufj`ty =foficmcot (crv`ecs K=(C, ftf 0raup @ooavft`ao +arum
0@+C `s f v`lrfot octwar9 eaoocet`oi ftf eampfo`cs fjj avcr tbc warjd, st`mujft`oi
`ooavft`vc tb`o9`oi fod gastcr`oi eajjflarft`ao fod rcscfreb. bc garum arifo`scs f oumlcr
ag cvcots fod war9sbaps fod gfe`j`tftcs `otcrfet`ao lctwcco ftf mfoficrs, `ooavft`ao
c&pcrts fod fefdcm`e`fos.
0@+ rciujfrjy `ov`tcs fefdcm`es fod atbcr c&pcrts `o tbc g`cjd ta eaoduet war9sbaps fod
scm`ofrs wb`eb `otraduec ocw `ooavft`ao eaoecpts fod taajs fod st`mujftc `ooavft`vctb`o9`oi fmaoi ftf mfoficrs. bc c&pcrts `oejudc Ejfytao Ebr`stcosco: 3rag cory
Ebcslrauib ag tbc So`vcrs t̀y ag Efj`garo`f, 5cr9cjcy: Dr 1fmcs Efotao: 3rag 1uj`fo
5`r9`osbfw ag tbc Jaodao 5us`ocss (ebaaj: Jfoidao =arr`s: fod Dfv`d `ttcolcri.
bc iraup bfs sct up scvcrfj pjftgarms gar eajjflarft`ao ao tceboajaiy fod `ooavft`ao latb
w`tb`o tbc ftf ceasystcm fod w`tb c&tcrofj arifo`sft`aos sueb fs Du3aot. bc ftf iraup
`ovcsts `o lu`jd`oi autstfod`oi rcscfreb gfe`j`t`cs fod gari`oi pfrtocrsb`ps w`tb fefdcm`e fod
rcscfreb arifo`sft`aos `o ardcr ta coeaurfic ercft`vc tb`o9`oi fod g`od `ooavft`vc sajut`aos
tbft `mpravc 4ufj`ty ag j`gc.
5r`oi`oi taictbcr tceboajai`sts fod rcscfrebcrs gram d`ggcrcot ftf eampfo`cs, 0@+
uodcrtaa9 f tceboajaiy mfpp`oi c&cre`sc, sa tbft eampfo`cs eaujd if`o ly sbfr`oi tbc`r
rcscfreb fod tceboajaiy rafdmfps, `ogrfstrueturc, s9`jjs fod eampctcoe`cs. Icy `ooavft`ao
prahcets wcrc `dcot`g`cd wbcrc mfoy eampfo`cs eaujd eaotr`lutc. (ulsc4ucotjy, ejustcrs bfvc
lcco garmcd, wb`eb frc sueecssgujjy war9`oi ao scvcrfj eajjflarft`vc prahcets.
3`ofoe`fj b`!bj`!bts6
@O\
Pcfr 64-63
(\s erarc)
65-64
(\s erarc)% ebfoic
atfj rcvcouc ;;%,"$% ;-7,*%* ;.%
(fjcs ;%','$" ;"*,-"- %.
atfj fsscts *-","$# *#',*'7 -.%
@otcroft`aofj rcvcoucs 77$,"$ 7",$;# ;.
65
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Nct garc& cfro`ois 7#,;# '-,"- -;.;
+`ofoe`fj ycfr `s Fpr`j8=freb S(D\?s;"."% gar -#"78"% fod S(D\?s;#.%# gar -#"'8"7?cvcouc g`iurcs gar iraup eampfo`cs frc eaosaj`dftcd fod oct ag c&e`sc duty wbcrcvcrfppj`efljcC
,r"u/7s ef/`tfj mfrkct /cr>"rmfoec
(bfrcs ag tbc ftf iraup eampfo`cs bfvc lcco fmaoi tbc stfr pcrgarmcrs ao tbc @od`fo stae9
mfr9ct avcr tbc jfst tbrcc ycfrs. rcods `o tbc iraup/s tatfj mfr9ct efp`tfj`sft`ao fjaoi w`tb
fiirciftc mfr9ct efp`tfj`sft`ao ag 5amlfy (tae9
/$$)6%*lo'
-%"+%.)
/$%)6#lo'
..$+"##
/$$,6)$lo'
+">#
/$+,"$lo'
>+,%"+.*#
/$+)*)lo'
`tb tbc j`st`oi ag E( ao Fuiust -%, -##7, tbc tatfj mfr9ct efp`tfj`sft`ao ag tbc iraup/s- j`stcd eampfo`cs erasscd tbc ?s"##,### erarc mfr9 fod tbc iraup fe4u`rcd tbcd`st`oet`ao ag bfv`oi tbc b`ibcst mfr9ct efp`tfj`sft`ao fmaoi fjj lus`ocss bauscs `o tbc
eauotry, latb `o tbc pulj`e fod pr`vftc scetars.ftf iraup feeauots gar $.# pcrecot ag tbc tatfj mfr9ct efp`tfj`sft`ao ag 5(
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• '. mo sbfrcbajdcrs
O"&c a' t-c ea"o \/ Er > !$$ao
TE 403,99> 94!25
Tftf "atar# 666,355 67!24
Tftf tccj 56,>5> 4!72
T$tfo Ea%&foy 5>,>92 4!34
Tftf 'a(cr 69,423
Tftf "atar# )*+- 64,799
Tftf Ea%%.o$eft$ao# 6>,239 6!74
Tftf Ebc%$efj# 0,3>0 6!44
Tftf /jafj Lccrfic# 9,759 6!63
+ajtf# 0,674 6!52
o$fo atcj# 0,2
fjj$# 5,5>4 >!3>
Tftf oc#t%cot Ear&arft$ao !50
Tftf j#$ 3,237 >!22
Tftf Eacc 6,799 >!
8/18/2019 Global Operations of TATA Group
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mfoficmcot fod vajuotccr`oi. =r. Nfd9fro` bcfds tbc apcrft`aos ag tbcsc tcfms fod tbc`r
jcfdcrs, `.c. tbc EE@ tcfm, fod guoet`aos fs tbc (cerctfry ag tbc Eauoe`j 6 f iraup ag 7'
eb`cg c&ceut`vc agg`ecrs ag ftf eampfo`cs. EE@ apcrftcs ferass ftf eampfo`cs fs f
octwar9 ag marc tbfo -## trf`ocd gfe`j`tft`aos fod avcr "",%## vajuotccrs.
bc @odc& `tscjg wfs f rcmfr9fljc `ooavft`ao. +`rst, `t lra9c dawo sustf`ofl`j`ty rcspaoscs
`ota tbrcc ocstcd jcvcjs> systcms -*%G"###C, pcapjc "*%G"###C fod prairfm %%#G"###C,
mf9`oi `t cfsy ta mcfsurc, fod cfsy ta `dcot`gy frcfs gar `mpravcmcot.
3`!urc % Tbc TFTF @o$c5
Uaurec8 TEE@, Gclrufry >2.
(ceaod, tbc `odc&ft`ao c&cre`sc pjfecs ircft cmpbfs`s ao praecss 6 oat hust auteamcs. +ar c&fmpjc,
bcrc `s baw f eampfoy m`ibt fppjy tbc `odc& ta `ts awo apcrft`aos>
3`!urc * C5fm/jc "> Tftf E"m/foy Ucj>6Fsscssmcot us`o! tbc Tftf @o$c5
FUUS\FOEC @TC-UEA\CU
^\AECUU ASTEA-CU TATFJ
UPUTC-U JC
8/18/2019 Global Operations of TATA Group
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^CA^JC JC2.
+ar cfeb fsscssmcot, tbc Earparftc (ustf`ofl`j`ty +fe`j`tftar rcprcscot`oi f ftf eampfoy fod tbc
Eammuo`ty cfd gar tbc prahcet waujd fjsa `dcot`gy spce`g`e appartuo`t`cs gar `mpravcmcot. bcsc
m`ibt rcfd> ^bc Eampfoy mcot`aos ag f rciujfr eaovcot`ao ag rcv`cw. awcvcr, `t `s oat ejcfr fs ta
baw tbc rcv`cw g`od`ois frc `oearparftcd `ota Eampfoy!s strftciy.V ar ^bc Eampfoy trf`os `ts
+fe`j`tftars G prahcet jcfdcrs gar jcfdcrsb`p. awcvcr, `t `s oat ejcfr baw tbc trf`o`oi `mpfrtcd `s
fetufjjy lcocg`t`oi tbcm.V ar ^bc Eampfoy dcejfrcs 2uodcrpr`v`jcicd wamco! fs `ts 9cy eammuo`ty.
awcvcr, tbcrc `s oa cv`dcoec ao tbc praecss ag `dcot`g`eft`ao ag tb`s eammuo`ty.V ar ^bc Eampfoy
stftcs tbft tbc 9cy eammuo`ty bfs lcocg`tcd `o tcrms ag scjg8rcj`foec. awcvcr, `t `s oat ejcfr fs ta
baw tbc 9cy eammuo`ty bfs fetufjjy lu`jt scjg8rcj`foec.V
@oarifo`e ?autc ta Feb`cvc fo @otcroft`aofj 3rcscoecvcr tbc jfst tco ycfrs, tbc iraup!s strftciy bfs rcvajvcd frauod lu`jd`oi f vcry straoi
prcscoec `o `otcroft`aofj mfr9cts. a 4uatc Fjfo ?asj`oi,
8/18/2019 Global Operations of TATA Group
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Ebcm`efj Bcb`ejc Eampfoy, ftf 3awcr luy`oi f '# stf9c `o 3 Ifjt`m 3r`mf Eafj 3r`mf
fod @od`fo atcjs fe4u`s`t`ao ag ?`tH8Efrjtao atcjs.
Feeard`oi ta (r`o`vfsfo fod =`sbrf -##*C, fo =LF m`ibt lc uodcrtf9co gar bar`Haotfj
fe4u`s`t`ao ta rctf`oGif`o mfr9ct jcfdcrsb`p ar ta ict f gaatbajd aota `otcroft`aofj mfr9cts
mfr9ct cotryC ar ta jcvcrfic ao syocri`cs. ftf Ebcm`efjs fe4u`s`t`ao ag 5ruoocr =aod tbc
sceaod jfricst praduecr ag sadf fsb `o
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ao tbc prcscoec ag tbc ftf 0raup `o tbc tcjceammuo`eft`aos scetar wfrrfots gurtbcr
d`seuss`ao. +ar tbc ftfs, tbc lrafd alhcet`vc lcb`od cotcr`oi foy scetar `s ta lc fmaoi tbc
tap ' `o tbft scetar. Dcsp`tc bfv`oi bfd f prcscoec gar mfoy dcefdcs `o tbc eaosumcr
durfljcs scimcot, tbc ftfs bfvc lcco uofljc ta efpturc tbc jcfdcrsb`p pas`t`ao `o tbc
scimcot tbrauib Bajtfs. =arcavcr, tbc irawtb rci`stcrcd ly Bajtfs avcr tbc pfst gcw ycfrs
bfs fjsa lcco gfr gram `mprcss`vc wb`eb ocecss`tftcs tbc occd ta er`t`efjjy cvfjuftc `ts
pcrgarmfoec `o tb`s scimcot.
@o fdd`t`ao, tbc 4ucst`ao ag apcrft`oi sa mfoy eampfo`cs uodcr tbc ftf 0raup occds ta lc
jaa9cd `ota. Dacs `t mf9c scosc ta bfvc sa mfoy eampfo`cs `o tbc g`rst pjfecT (baujd tbcrc
lc f rcjaa9 `ota tbc 4ucst`ao mfr9s j`9c Bajtfs, ftf Eammuo`eft`aos fod ftf cjcscrv`ecsT
bcsc frc bfrd 4ucst`aos tbft occd ta lc foswcrcd fs tbc iraup 9ccps ia`oi garwfrd. `tb
ejasc ta "## eampfo`cs uodcr aoc raag, tbc 4ucst`ao fr`scs wbctbcr fjj ag tbcm sbaujd lc
uodcr tbc ftf 0raup ar sbaujd samc lc spuo agg.
Ctb`es6
bc ftf (tccj 0raup bfs lu`jt fo cov`fljc earparftc rcputft`ao gauodcd ao ctb`efj fod
trfospfrcot pr`oe`pjcs. @t lcj̀ cvcs `o fdapt`oi tbc lcst prfet`ecs `o tcrms ag earparftc
iavcrofoec tbft bfvc eaot`oucd ta cvajvc avcr tbc ycfrs. @otcir̀ ty, trfospfrcoey fod
feeauotfl`j`ty frc `otcirfj ta tbc wfy tbc 0raup eaoduets `ts lus`ocss `o cvcry spbcrc. ftf
(tccj `s praud ag tbc jaoistfod`oi rcspcet `t bfs cfrocd fs f gf`r fod efr`oi cmpjaycr, fod
rcspcets fjj bumfo r`ibts latb w`tb`o fod auts`dc tbc war9pjfec.
bft l`ods taictbcr cvcry mcmlcr ag tbc ijalfj ftf (tccj gfm`jy `s f sbfrcd earparftc
eujturc sbfpcd ly tbc vfjuc8lfscd iu`d`oi pr`oe`pjcs tbft uodcrp`o cvcry lus`ocss dce`s`ao.
Fjj cmpjayccs ag ftf (tccj bfvc f pcrsaofj rcspaos`l`j`ty ta bcjp prcscrvc tbc bumfo r`ibts
ag cvcryaoc ft war9 fod `o tbc jfricr eammuo`ty. 5cs`dcs f Earparftc
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bc ftf ctbas, Eampfoy v`s`ao fod iafjs scrvc fs iu`d`oi pb`jasapb`cs gar ftf (tccj
J`m`tcd, w`tb tbc ftf Eadc ag Eaoduet fet`oi fs `ts ctb`efj rafdmfp.
Tbc E"$c "> e"o$uet6
bc vfjucs fod pr`oe`pjcs, wb`eb bfvc 0avcrocd ftf (tccj!s lus`ocss gar f ecotury, bfvc
lcco dcpjaycd tbrauib tbc `mpjcmcotft`ao ag tbc ftf Eadc ag Eaoduet EE, agtco
rcgcrrcd ta fs tbc /Eadc/ C, wb`eb wfs g`rst garmfjjy frt`eujftcd `o "$. b`s wfs `otcodcd ta
scrvc fs f iu`dc ta cfeb cmpjaycc ao tbc vfjucs, ctb`es fod lus`ocss pr`oe`pjcs c&pcetcd ag
b`m ar bcr `o pcrsaofj fod pragcss`aofj eaoduet. @o tbc eaotc&t ag ftf (tccj!s `oercfs`oi
ijalfj prcscoec tbc ftf Eadc ag Eaoduet bfs lcco rcv`cwcd ta feeammadftc rc4u`rcd fod
fpprapr`ftc mad`g`eft`aos. b`s bfs cosurcd tbft d`vcrsc eujturfj fod lus`ocss rcjftcd `ssucs
frc fddrcsscd uo`vcrsfjjy ferass tbc 0raup.
bc lus`ocss ctbas ag tbc ftf Eadc ag Eaoduet `s dcpjaycd tbrauib f spce`fjjy garmujftcd
strueturc 8 tbc =foficmcot ag 5us`ocss
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@ssucs 2`tb TFTF6
•
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bc bfs tf9co `o b`s "; ycfrs ft tbc bcjm ag tbc eampfoy bfvc bfd tbc mast `mpfet `o tbc jfst
g`vc ycfrs. Fjj tbc c&ceut`vcs `o tbc eampfoy dcsp`tc bfv`oi tbc`r awo eaotr`lut`aos ta tbc
sueecss ag tbc eampfoy eaoecdc tbft =r. ftf bfs lcco tbc lrf`oeb`jd lcb`od tbc sueecss tbft
tbc eampfoy oaw cohays. bcrcgarc, ft *# ycfrs ag fic, tbc gfet tbft tbc eb`cg c&ceut`vc bfs
oat ofmcd f sueecssar `s d`sbcfrtco`oi ta samc. =r. ftf!s cggarts bfvc lcco ao tbc
praduet`ao jaw east praduets gar tbc lcttcrmcot ag tbc paar. b`s `s cv`dcoecd ly tbc @od`ef
prahcet tbft wfs f`mcd ft tbc praduet`ao ag matar vcb`ejcs tbft frc `oc&pcos`vc. bc `dcf ag f
^aoc jf9bV efr fod tbc praduet`ao ag jaw east sajfr cocriy `o eaohuoet`ao w`tb 53 fjsa sbaw
tbft bc `s eamm`ttcd ta `mprav`oi tbc j`vcj`baads ag tbc paar. bc warry `s tbft `g bc jcfvcs,
tbco b`s sueecssar m`ibt flfodao sueb prahcets fod eaoecotrftc aojy ao b`ib8cod lrfods `o
ardcr ta sp`o agg dur`oi tauibcr t`mcs.
(amc fofjysts eaoecdc tbft tbc eampfoy bfs jfricjy uodcrut`j`Hcd tbc rcsaurecs ft `ts
d`spasfj. Fjtbauib tbc eampfoy bfs `ts lus`ocss jaeftcd `o 1fmsbcdpur wb`eb bfs f
papujft`ao ag *##,### pcapjc, tbc eampfoy aojy cmpjays -#,### ag tbcm dcsp`tc spcod`oi
)7# m`jj`ao f ycfr `o tbc prav`s`ao ag e`v`e scrv`ecs fod sebaajs. bc warry `s tbft sueb f
jfric fmauot ag spcod`oi `s oat sustf`ofljc fs ujt`mftcjy tbc eampfoy if`os jcss tbfo `t
spcods ao tbc pcapjc. bc prav`s`ao ag scrv`ecs ly f eampfoy ta tbc papujft`ao `s pfrt ag `ts
earparftc sae`fj rcspaos`l`j`ty. awcvcr, tbc rcjft`aosb`p `s usufjjy f i`vc fod tf9c wbcrc tbc
eampfoy suppj`cs tbc eammuo`ty w`tb tbc lfs`e fmco`t`cs fod `o turo cmpjays mcmlcrs ag
tbft eammuo`ty ta war9 gar `t.
ftf Eampfoy `s rcpartcd ta lc ao tbc vcric ag fe4u`r`oi +ard!s 1fiufr lrfod fs wcjj fs Jfod
?avcr. Sodaultcdjy, tbcsc lrfods w`jj `mpravc tbc eampfoy!s partgaj`a `o tbc mfr9ct lut
eaujd gfec fo upb`jj tfs9 `o tbc rcsuricoec ag tbc lrfods ta ijalfj pram`ocoec. 3crbfps, tbc
bfsty fe4u`s`t`ao ag lrfods tbft bfvc lcco uodcrpcrgarm`oi `s oat tbc lcst wfy gar tbc
eampfoy ta ia. @o mast efscs, fo fe4u`s`t`ao `s usufjjy jcss r`s9y tbft tbc dcvcjapmcot ag focot`rcjy ocw lrfod. awcvcr, fe4u`s`t`ao ag uodcrpcrgarm`oi lrfods eaujd gurtbcr burt tbc
rcputft`ao ag tbc eampfoy fod eaujd eurtf`j tbc `ovcot`ao ag lcttcr lrfods `o tbc guturc.
adfy, eampfo`cs frc jaa9`oi tawfrds tbc dcvcjapmcot ag lrfods tbft frc jcss bfrmguj ta tbc
cov`raomcot. oc ag tbc wfys ta feb`cvc tb`s `s ta rcduec rcj`foec ao efrlao gucjs. b`s `s tbc
d`rcet`ao tbft tbc eampfoy sbaujd tf9c `o ardcr gar `t ta eampctc w`tb atbcrs `o tbc ijalfj
mfr9ct.
bc @od`ef bfs lcco f rcvcjft`ao gar tbc eampfoy. @t bfs rcec`vcd iaad rcecpt`ao `o @od`f,
@tfjy, (autb Fgr`ef fod (pf`o. bcrcfs tb`s `s fo `od`eftar tbft tbc lrfod bfs tbc patcot`fj gar
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bc rcparts bfvc jcd ta spceujft`ao tbft oat fjj `s wcjj `o tbc ftf
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ag tbc Nfoa bfvc lcco gfr gram `mprcss`vc fod tbc eampfoy bfs lcco aggcr`oi d`seauots
ta pusb oumlcrs. bc @od`ia gfm`jy, ao wb`eb `t wfs lfo9`oi ta laast efr sfjcs, fppcfrs
ta bfvc jast aut ta r`vfjs sueb fs Baj9swfico fod +ard.
