E x p e n s e M a n a g e m e n t S y s t e m

☺ A Flagship Product of Symphony Services Corp.

☺ Enables organizations to maximize the value of their telecom

investments and avoid overspending by enabling a portfolio view

of the operational, contractual and financial aspects of their

telecom devices and services.

☺ With EMS, organizations can manage a complete telecom assets

lifecycle across physical and virtual environments to control

telecom spending.

W h o a r e w e ?

☺ We are Already there where People Aspire to Reach.

☺ We started in 2006 with “Caution” and moved up the ladder to be

rated “Visionary Leader” in just 4 years! With EMS, organizations

can manage a complete telecom assets lifecycle across physical

and virtual environments to control telecom spending.

☺ Today we are rated as Visionary Leaders in Telecom Expense

Management(TEM) by Gartner.

W h a t M a k e s u s S t a n d A p a r t ?

W h a t M a k e s u s S t a n d A p a r t ?

☺ In Other Teams, Innovation is driven by the Client…

☺ Here in SMS, we drive…

☺ EMS on Mobile Devices is one such innovation…

☺ ….a feather in our cap

W h a t M a k e s u s S t a n d A p a r t ?

Kudos From our Clientsand Client Facing Teams for the job well

done…

The new version of EMS is“light years ahead of where it was; easier to

use.” Jay, AT&T

On a scale of 1 to 10 for how different new eProc is from old (10 being greatest difference)…

…It’s a 10.  eProc Wizard is radically different.

On a scale of 1 to 10 for how intuitive the new eProc Wizard is (10 being most intuitive)….

...It’s definitely a 10.  It’s very intuitive and easy to use.

AT & T o n E - P r o c u r e m e n t M o d u l e . . .

F r o m o u r S a l e s T e a m …

Going back a couple of years ago we would show EMS and have to “defend the system” as technically capable but not very user friendly….that was an incredibly hard thing to sell uphill against.  The negative comments about our UI, usability, and general “look and feel” are now “non-issues” – which levels the playing field and allows me to now compete on an equal sales level.  That is HUGE for me and the sales team.

Thank you for that.

KevinVP Sale

“I was so excited when I got a report the first time I tried to use it. The wizard is great!!! “

 “I love the AQM Wizard. I had never even attempted to create an AQM report before…well once, but gave up. This wizard is great. I created a report and the first time got the data I needed.”

Nathalie Leroux(Symphony SMS)

I get positive feedback on our AQM module and the ease of use for e-Proc.  The trend in our application is positive and we are continuing that through 11.10.  I’m not currently on 11.10 in my demo region but I will be updating that shortly. I have shown Michele’s instance and I’ve gotten positive feedback on the new Automatic Dispute Notification and User 360 module.”

Alice ArterburnSr. Director Business Development

Do you want to know our Success Story…

Here we go...

Once upon a time, the people of SMS developed a software application called Expense Management System.

EMS was used by over 300 + Clients to track and control their telecom expenses.

However, there was a Persistent Complaint from our Clients about EMS.

Technically capablebut not very user friendly…

We heard our customers…

Great Minds Came Together Crafted New UI using Google Web

Toolkit (GWT)

Products and Minds came to Life

A Master Piece was created …

Enhanced look and feel of the application with new UI

Phenomenal Performance ImprovementSatisfied Customers

Norm

alize

d In

voice

& U

sage

Web

Use

r Int

erfa

ce

USAGE

INVENTORYAUDIT

COST CONTROL

SERVICEVERIFICATION

SAVINGS

EXCEPTIONREPORTING

INVOICE MANAGEMENT

INVENTORY MANAGEMENT

CHARGE CATEGORY NORMALIZATION ANALYSIS,

REPORTINGANALYTICS, OPTIMIZATION

USAGE

WIRELINE PROVIDERS

E-Procurement & Order

Fulfillment

21

WIRELESS PROVIDERS

SERVICE PROVIDER CATALOGS

AP GL / HR

Audit and Optimization

STRATEGIC SOURCING

CONTRACT ANALYSIS

OPTIMIZATIONMANAGEMENT

VISIBILITY

One Solution – Symphony EMS

New look and feel of our most Popular E-Procurement Module:

Glimpses from EMS

25

Global Carrier Footprint(Invoice Management, Procurement & Order Fulfillment)

26

Symphony AdvantageStrategic Partnerships

Analyst Recognition

Best-in-Class Infrastructure

Value Added Solutions

Our Clientele Include

We have a strong 300+ Client Base

Brazilian Mining Company28

ENGAGEMENT SUMMARY

Symphony is managing US$50MM in telecom spend for a Global TEM US$24Billion Client:Global Deployment: 35 Countries on 5

continentsBrazil, Colombia, Chile, Argentina, Peru, Paraguay, Canada, the United States, Barbados, France, Norway, Switzerland, the United Kingdom, Angola, Zambia, Mozambique, Guinea, South Africa, the Democratic Republic of the Congo, Gabon, India, China, Mongolia, Oman, Kazakhstan, Japan, South Korea, Taiwan, the Philippines, Thailand, Singapore, Indonesia, Malaysia, Australia and New Caledonia

Historical Audit Wire line and Wireless Procurement ServicesInvoice Management ServicesWireless Optimization ServicesCall Accounting Services

106 sites in 35 countries

Anti Virus Company29

ENGAGEMENT SUMMARY

Symphony is managing US$107MM in telecom spend for a Global TEM US$6Billion Client:Global Deployment:

Argentina, Australia, Austria, Brazil, Canada, China, Czechoslovakia, Denmark, Dubai, France, Germany, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Korea, Malaysia, Mexico, Netherlands, New Zealand, Philippines, Poland, Singapore, South Africa, Spain, Sweden, Taiwan, Thailand, UK, USA

Historical Audit Wire line and Wireless Procurement

ServicesInvoice Management ServicesWireless Optimization ServicesCall Accounting Services

66 sites in 26 countries

Consumer Goods Company30

ENGAGEMENT SUMMARY

Symphony is managing US$107 MM in telecom spend for a Global TEM US$80 Billion Client:Global Deployment:

Great Britain, Ireland, Singapore, Mexico, Poland, Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, Philippines, South Korea, Taiwan, Thailand, Vietnam, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Egypt, Turkey, Hungary, Romania, UAE, Dubai, Czech Republic, Russian Federation, Lebanon, Nigeria, Israel, Croatia, Ukraine, Slovakia, South Africa, Latvia, Serbia, Slovenia, Bulgaria, Bosnia, Saudi Arabia, Pakistan, Kenya, Macedonia, Azerbaijan, Kazakhstan, Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Panama, Peru, Venezuela

Wireless Procurement ServicesInvoice Management ServicesWireless Optimization Services

92 carriers in 69 countries

JP Morgan Chase Homecoming

Doers Aspire for ExtraordinaryIn Other Teams, Innovation is driven by the Client

Here in SMS, we drive

EMS on Mobile Devices is one such innovation…

….a feather in our cap

How do I access EMS

outside Office?

Outside Office! No Access to EMS. Need to approve Requests

and Invoice Batches.

Need to optimize telecom

expenses….How do I track

official calls on

mobiles ?

We understand our Client Wishes…

• Expanded EMS on Mobile Devices. • Anytime Anywhere access to EMS to enable on

time decisions while on the move. Supported Platforms:Blackberry iOS (iPhone) Android

• Users can perform Invoice Batch, Request Approvals and Call Logger functionality anywhere anytime using smartphones.

• Developed Single Source Code for multiple devices platforms.

…and Come Up with Solutions

Mobile Device Expansion to Ipad in Progress

38 Most common problems facing today’s enterprise businesses

Invoice ProcessingGlobal vendorsMulti-formatPayment, AllocationAudits & Dispute Management

ReportingAccurateOn-time/ Ad-hocSlice-dice informationSLA Management & Monitoring

CostNo complete solution that provides cost control over entire communications lifecycle: procurement to replacement.

SecurityDevice security, data security

Central Visibility for ExpenditureNo global solution for supporting a globally dispersed workforce.

Ownership & ControlWho owns Global TEM? Managing heterogeneous environment from a single interface or through a single partner.

Why Global TEM?

About our Advanced Query Manager Wizard

Enhancements as part of 11.10 Release…..Using Vendor Dispute Notification feature , Users

can automatically notify vendors of disputes and track them in the exception list/detail screens

within Invoice Management

User 360 Report displays a 360° view of all entities connected to or belonging to a specific user .

In Pursuit of Excellence….