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Strategic Technology Management-

Indian Railways

Sunil joshi 2010SMN6871Aishwarya Kumar Tiwari 2010SMN6938

Rajnish jain 2010SMN6949

SML - 701

Submitted to:-

Prof(Dr.) Sushil Department of Management StudiesVishwakarma Bhawan,Indian Institute of Technology Delhi, India

April 2012

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About Indian Railways

Services Indian Railways

Strategic and Operational Target

IT Strategy of Indian Railways

Strategically Important IT Application for IR Customer Centric

Operational Efficiency

Real Time Information

IR Technology Portfolio

Control Office Application

Conclusion

Reference

Way To Go..

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65000 KmTrack Route

7500Stations

30 Million Passenger 2.8 million tons Frieght

No of Passengerand Freight (Daily)

240000 Wagons

60000 Coaches 9000 Locomotives

Wagons and

Coaches

More than 14 lakhsEmployeeFourthLargestR

ailwayNetworks

afterUSA,Russia

and

China

Indian Railways

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Freight Services Optimize scheduling algorithms

Provide niche freight carrying capabilities with specializedservice

Dedicated freight Corridor

Use of RFID for Wagon/Parcel tracking

Passenger Services Be the cheapest transport mode compete with road

transport .

Increase number of Trains and capacity of trains.

Increase scheduling efficiency and train operationsmanagement

Investment to increase number of tracks involve privatesector

Services-Indian Railways

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Develop more and More Customer centricApplication.

Technology to Increase Operational Efficiency.

Revenue/margin maximization.

Productivity maximization.

Anti Collision System for safety of Passengers life.

Strategic and Operational Target

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Technology should cross boundries of railway

organization and go into the domain of the customer.

Implementation of decision support systems .

Use of Internet, mobile phones, hand held terminals etc

as a strategic tool for serving customers.

Manage continuous improvement in Technology.

IR-Technology Strategy

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Area Application

Integration

Indian Railways

Portal

Planning GIS System for IR SATSaNG

Business

Intelligence

Business Intelligence

and Data warehouse

Customer Centric PRS UTS

Customer Care

Services(139)

Real Time Train

Tracking System

Tickets Over

Mobiles/Internet

/ATVMsSafety and

Security Anticollision System IPSec Over UTN

Operation

Freight Operation

Information System

Crew

management

System

Parcel

Management

System COA

Wagon Track and

Trace using RFID

Asset

Management LMS SLAM

Track

Management

System ICMS CMM

Business Support

System

Human Resource

Management System

E-Procurement

System AIMS

Data Capture Handheld terminal RFID Reader Data Logger PDA

IR-Technology Portfolio

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Customer Centric Application

Passenger Reservation System Unreserved Ticketing Application

ATVMs

Tickets Over Mobile Phones and Internet

Operational Efficiency Control Office Application

Crew Management System

Freight Operation Information System Wagon Track using RFID.

Parcel Luggage tracking Online

Strategically Important IT Application for IR

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Real Time System

Proposed Real time System. Automatic Train Tracking.

GPS based.

Will provide real time information on train movement. Will helps in maintaining punctuality.

Will helps in safety enhancements.

Act as an automatic feeding ,will provide more time tocontroller which is today act as a data entry operator.

Strategically Important IT Application for IR

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10

COA is a distributed system currently operational

in 77 divisions with each division having its ownserver.

All divisional server connected through a CentralApplication Server at CRIS DC for data

communication between divisions and dataexchange with any other application.

Main events captured through COA include: Train ordering

Train Arrival Train Departure

Diversion/Re routing/Termination

Caution order

Advance Plotting

Maintenance blocks

Control Office Application

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COA-Integration with Other Application

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Removes drudgery of the manual system of drawing control chartswith various colour pencils

All details of trains running in a section is available which helps to takemore informed decisions quickly

Quick reference tools such as Blocks, cautions, loco details, crew

details, stabled/regulated trains and siding position reduces retrievaltime of information

Alerts aids for such as crew more than stipulated hours on run etc. tohelp controller for planning

Reduces time taken for shift change

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COA-Gains for Section Controller

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Forecasting tools for helping section controller to plan

the train movements

All trains coming from all directions visible to the

section controller along with current status (Station

and time) thus improving coordination

Facility to record unusual, abnormal incidents

/accidents and reasons for detention of trains enabling

better analysis

Group SMS facility to inform all concerned regarding

accidents/incidents in a fraction of time rather calling

on the phone individually

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COA-Gains for Section Controller

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Single agency to coordinate across IR Divisions for ITsystems-CRIS

Provide access to data from all IR Divisions forstrategic decision making

Develop in-house competencies for core IT needs

Establishment of Customer care centers(139 Services)

Some Move that Made this Possible

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Technology Strategy is key to the future growth for Indianrailways to cut down it operating cost.

Customer oriented application like UTS helps railway alot; like no need to carry and manage a huge numbers ofalready printed card tickets. Ease of maintain ticket salesrecords etc.

Operational system like CMS,COA transform the day today working of railways to provide more transparencyand throughput.

With use of Latest IT solution like Real time train trackingsafety ,transparency, information to public can beenhanced.

Last minute ticket available information can be availableto the customers in need ,and the miss practice can bealso eliminated at the same time.

Conclusion

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Wikipedia

Indinarailways.gov.in Cris.org.in

Reference

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