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Group Members
Tayyaba Pervaiz
Amber Bashir
Khadija Basharat
Munaza Aslam
ORGANIZATIONAL COMMUNICATION
COMMUNICATION
Communication is the process of transmission of a message and understanding of information between two or more people; it involves atleast two parties a sender and a receiver.
ORGANIZATIONAL COMMUNICATION
The communication within the organization is called organizational communication
THE VITAL LINKIn every part of business organization
communication provide vital link between people and information.
Whether a newcomer to the organization or a seasoned employee, you have information that others need in order to perform their functions…
…and others have information that is vital to you.
The Communication Process
Encodes
Decodes
Receiver
Encodes
Decodes
Sender
FeedbackFeedback
ChannelChannel
NoiseNoise
Classification of Organizational Communication
It can be classified into four categories
i. Formal Vs informalii. Directional (Vertical, Horizontal, Diagonal)iii. Levelsiv. Internal vs external communication
Formal Vs Informal Communication
Formal Communication Networks Vertical communication Horizontal communication Diagonal communication
Informal Communication Networks Grapevine Social gatherings Management by wondering around
Directional Communication
•
• Vertical
i. Downward
ii. Upward
• Horizontal
• Diagonal
Lateral
Diagonal
Downward
Upward
Levels Of Communication
Interpersonal communication Group level communication Organizational level communication Inter-organizational level
communication Mass communication
Internal Vs External Communication
Internal communication involves the communication that exists within a company and can take many forms. Key to the success of an organization is communication from within.
External communication covers how a provider interacts with those outside their own organization. This may be with the public, employers, community organizations, other training providers.
Communication Networks
A communication network is a series of interconnected linkages. Together, these linkages connect individuals or groups in the communication process
Types Of Communication Networks
Chain Network
Wheel Network
All-channel Network
One Way Vs Two Way Communication
Receiver4. Decoding
5. Perceived meaning
Person B
Sender6. Intended meaning
7. Encoding
Sender1. Intended meaning
2. Encoding
Person A
10. Intended meaning
9. Decoding (receiver)
8. Communication
channel
3. Communication
channel
Two-waycommunicationif B sendsfeedback to A
One-waycommunication
Transactional analysis
Transactional analysis is a method that helps two persons communicate and behave on the job in a mature manner by understanding each other’s motives
It can help the leader answer questions such as “why am I saying and what am I saying to this subordinate?” and “Why is he saying and what is he saying to me?”
Ego StatesThe Ego state model say that we can understand our inside world as consisting of three different areas which areParent, adult, child.
1.Parent:We all have parental models in our heads that cause us to act ,speak , think and gesture as the parental figures in our childhood did.
2.child:We all have had unique experiences of different events which are the results of our reaction from the basis for our child ego states.
3.Adult:The adult ego state help us deal objectively with reality , minimize regrettable actions and increase a persons potential for success .
Barriers to Organizational Communication
Communication is not always flawless and sometimes tends to become ineffective because of some human and technical barriers. These barriers may be classified into four categories.
Intrapersonal factors. Interpersonal factors. Organizational factors. Technological factors.
Intrapersonal Factors
Intrapersonal factors refer to elements within the individual's personality.
Selective perception Emotions Preconceived ideas
Interpersonal Factors
Interpersonal factors play an important role when two individuals communicate with each other in the organizational setting.
Trust Sender-receiver similarity Selective listening
Organizational Factors
Organizational factors are the elements within the organizational setting that either facilitate or act as barrier.
Hierarchical transmission Group size Spatial constraints
Technological Factors
Technological factors are elements in the medium, content or the quantity of information that has to be passed on for effective communication to take place.
Language and meaning Non verbal cues Channel effectiveness Information overload
Overcoming the Barriers to Communication
Set the goal of communication in advance Use proper language Encourage feedback Develop a trusting climate Select an appropriate channel Avoid evaluative judgement Listen to entire message Provide appropriate feedback
Good communication is stimulating as black coffee, and just as hard to sleep after.