Guidelines for Travel Agencies - amadeus.com · Travel Agencies not yet using EMD Amadeus Travel...

Electronic Miscellaneous Document

KE EMD Distribution Policy

Guidelines for Travel Agencies

KE EMD distribution guidelines - Amadeus template proposal for Airlines

3

INDEX

WHAT IS AN EMD? ........................................................................................................ 5

What is the difference between an Associated versus a Standalone EMD? ..................... 5

How to Create Chargeable Services in the PNR Depending on the EMD Type ................. 5

What are RFICs/RFISCs? ........................................................................................ 6

How RFICs/RFISCs are used in the EMD TSM ............................................................ 6

What is the EMD Coupon Structure? ........................................................................ 6

When to use an SVC Segment ................................................................................ 7

When to use an SSR Element ................................................................................. 7

Travel Agencies not yet using EMD .......................................................................... 7

SERVICE 1 DEPO ........................................................................................................... 8

A. Service description and purpose .................................................................................. 8

B. detailed EMD flow ...................................................................................................... 8

1/ Initial PNR ........................................................................................................ 8

2/ Booking ........................................................................................................... 8

3/ Pricing ............................................................................................................. 8

4/ Issuance .......................................................................................................... 8

5/ EMD display (EWD) ........................................................................................... 9

6/ Other Airline’s specificities (if applicable) .............................................................. 9

SERVICE 2 PTAF ......................................................................................................... 10

A. Service description and purpose ................................................................................ 10

B. detailed EMD flow .................................................................................................... 10

1/ Initial PNR ...................................................................................................... 10

2/ Booking ......................................................................................................... 10

3/ Pricing ........................................................................................................... 10

4/ Issuance ........................................................................................................ 10

5/ EMD display (EWD) ......................................................................................... 11

6/ Other Airline’s specificities (if applicable) ............................................................ 12

SERVICE 3 PENF ......................................................................................................... 13

A. Service description and purpose ...................................... Error! Bookmark not defined.

B. detailed EMD flow ........................................................ Error! Bookmark not defined.3

1/ Initial PNR ............................................................ Error! Bookmark not defined.

2/ Booking ............................................................... Error! Bookmark not defined.

3/ Pricing ................................................................. Error! Bookmark not defined.

4/ Issuance .............................................................. Error! Bookmark not defined.

5/ EMD display (EWD) ............................................... Error! Bookmark not defined.

6/ Other Airline’s specificities (if applicable) .................. Error! Bookmark not defined.

SERVICE 4 TKAF ......................................................................................................... 13

A. Service description and purpose ...................................... Error! Bookmark not defined.

B. detailed EMD flow .......................................................... Error! Bookmark not defined.

1/ Initial PNR ............................................................ Error! Bookmark not defined.

2/ Booking ............................................................... Error! Bookmark not defined.


4

3/ Pricing ................................................................. Error! Bookmark not defined.

4/ Issuance .............................................................. Error! Bookmark not defined.

5/ EMD display (EWD) ............................................... Error! Bookmark not defined.


SERVICE 5 PAYF ......................................................................................................... 19

A. Service description and purpose ................................................................................ 19

B. detailed EMD flow .................................................................................................... 19

1/ Initial PNR ...................................................................................................... 19

2/ Booking ......................................................................................................... 19

3/ Pricing ........................................................................................................... 19

4/ Issuance ........................................................................................................ 20

5/ EMD display (EWD) ......................................................................................... 20


EMD SALES CANCELLATION (VOID) ............................................................................ 22

EMD REFUND .............................................................................................................. 24

EMD EXCHANGE (REISSUE) ........................................................................................ 25

List of EMD entries ..................................................................................................... 26


5

WHAT IS AN EMD?

EMD stands for Electronic Miscellaneous Document. An EMD allows you to sell and track the

usage of charges, for example excess baggage charges, change fees and a residual value. The

EMD is the solution for all fees collected outside a ticket. It will replace all existing virtual

miscellaneous documents and IATA VMPDs by end 2013.

� Please keep in mind that EMD is basically an empty (but secure) shell that has to be

priced manually. EMD automatic pricing is anyhow possible with the Amadeus Ancillary

Services solution or with Amadeus Ticket Changer. These solutions are not included in the

IATA EMD solution and are sold independently of EMD. This document deals therefore with

EMD only.

What is the difference between an Associated versus a Standalone EMD?

There are two types of EMDs, the standalone EMD (EMDS) and the associated EMD (EMDA)

that can be associated to e-ticket coupons. The two types differ in their behaviour and usage.

Here are the main characteristics:

Standalone EMD (EMDS) Associated EMD (EMDA)

• A standalone EMD is issued for a

residual value or the collection of

miscellaneous charges that are not

lifted with an e-ticket coupon. For

example group deposits and

change fees.

• The standalone EMD can consist of

a single or multiple value coupons

depending on airline background

settings.

• It can be issued in connection with

individual e-ticket coupons or an

e-ticket.

• It can be linked with an e-ticket for

reference.

• It can be consumed at issuance or

used at different stages.

• It has no interaction with the

airline systems (reservation

systems and DCSs).

• An associated EMD is issued for the

collection of miscellaneous charges and

excess baggage charges that are lifted

(considered used) at the same time as

the e-ticket coupon. For example, sports

equipment and excess baggage.

• The associated EMD can consist of a

single or multiple value coupons that are

directly linked to individual flight coupons.

• Each EMD coupon that is associated to an

e-ticket is referenced in the e-ticket

record with the corresponding e-ticket

coupon.

• The carrier and the routing of the EMDA

and the e-ticket coupons must match.

• An EMDA can be automatically or

manually associated or disassociated.

• Only airline agents can manually

associate and disassociate EMDAs.

• The EMDA's final usage depends on the e-

ticket coupon it is associated to, providing

it does not become disassociated.

How to Create Chargeable Services in the PNR Depending on the EMD Type

To create a chargeable service or fee for which you want to issue an EMD, you can either enter

a Special Service Request (SSR) element in the PNR for EMDs that are associated to a flight

segment (EMDA) or a Manual Auxiliary Segment (SVC) for EMDs that are not associated to a

flight segment (EMDS).


6

What are RFICs/RFISCs?

An RFIC is a Reason-For-Issuance Code (coded on 1 character, example: A, C, …). It defines which group

of services an EMD belongs to. The RFICs are compliant with the IATA standard. An RFIC can

have multiple Reason-For-Issuance Sub-Codes (RFISCs) coded on 3 alphanumeric characters

(examples: 0BT, 99I, …). The RFISCs are airline-specific, even if some ATPCO

recommendations do exist.

How RFICs/RFISCs are used in the EMD TSM

When you create an EMD Transitional Stored Miscellaneous (TSM) document or EMD pricing

record, the RFIC and RFISCs and their description are automatically filled in the EMD TSM.

All services contained in an EMD belong to the same reason for issuance.

An EMD may contain only one RFIC but several RFISCs for different services or fees. Each EMD

coupon is based on the RFISC.

An EMD cannot contain both chargeable special service requests (SSRs) and manual auxiliary

segments (SVCs) in one TSM. The system automatically performs a split when the EMD TSM is

created.

On the next page you can find different EMD Reason for issuance codes (RFIC) and Reason for

issuance sub codes (RFISC).

If the RFIC is the same, on same EMD there can be different RFISCs:

EMD:

Coupon Service

code

RFIC RFISC

OULHEL PETC C 0BT

HELSTO PETC C 0BT

STOHEL AVIH C 0BS

HELOUL AVIH C 0BS

� Note that one EMD cannot contain services created from SVC and SSR elements.

� If in addition to services above passenger has XBAG STOHEL & HELOUL, that would have to

be issued on separate EMD because there can only be one service/flight

segment on same EMD.

What is the EMD Coupon Structure?

An EMD may contain up to 16 coupons, where up to four coupons can have the same EMD

number. If an EMD contains more than four coupons, a conjunction EMD will be issued (up to

four document numbers).

The EMD coupon status indicates the current usage of the service or fee. When an EMD is

associated to an e-ticket, the coupon status change of the e-ticket and the EMD coupons are

partly synchronized (intermediate statuses do not come over from e-ticket to EMD).


7

When to use an SVC Segment

For standalone services that do not need to be associated to a flight segment, you enter an

auxiliary segment in the PNR.

This type of auxiliary service segment must be entered with an HK action code (confirmed)

and it can be associated to one passenger only.

The system creates a service segment (SVC) that is not sent to the airline system and not

transmitted to the airline's Departure Control System (DCS). This means that it is not taken

into account for reservation or booking purposes by the airline.

When to use an SSR Element

If you want to book a special service that is associated to a flight segment, excess baggage

or sports equipment, for example, you can use a Special Service Request (SSR) element.

Service must be confirmed before EMD can be issued based on SSR element.

When Travel Agent exchanges e-ticket coupon that has EMD-A attached to it, EMD is

automatically disassociated. Travel agency must contact Airline 1st level Ticketing Help

Desk in case EMD-A needs to be reassociated to another ticket or needs to be refunded.

Travel Agencies not yet using EMD

Amadeus Travel Agencies who are not using EMD yet, can see EMD FA element in the PNR, but

they are not able to display EMD. At the end of the FA element agent can see from which

element the EMD has been created and that gives the hint of what EMD has been issued for.


8

SERVICE 1: DEPO

A. Service description and purpose

DEPO: 997 / Deposit DEPO: Deposit for group

B. detailed EMD flow

1/ Initial PNR

RP/MELA82346/

1.EMD/TEST MR

2 AP MEL 61 3 9600 0038 – KOREAN TRAVEL SERVICE - A

3 TK OK25FEB/MEL82346

>

2/ Booking

IUKEHK1DEPO

The system response:

4 SVC KE HK1 DEPO

3/ Pricing

- TSM-P manual creation : TMC

TSM 1 TYPE P MELA82346 RP/25FEB 11 INT I EMD-S CARR KE

1.EMD/DEPO MR

RFIC-D/I FINANCIAL IMPACT

1. RFISC-997 DEPOSIT/DOWN PAYMENTS L 4

OPERATING CC-KE CPN VALUE-2500.00

NON INTERLINEABLE

To update the TQM: TMI

4/ Issuance

--- TST TSM RLR ---

RP/MELA82346/MELA82346 RP/SU 25FEB13/0457Z 6U9ZB5

1.EMD/DEPO MR

2 KE 121 Y 22MAY 3 ICNSYD HK1 1910 0625+1 *1A/E*

3 KE 122 Y 25MAY 6 SYDICN HK1 1 0755 1725 *1A/E*

4 SVC KE HK1 DEPO

5 AP MEL 61 3 9600 0038 - KOREAN TRAVEL SERVICE - A

6 TK OK25FEB/MELA82346//ETKE

7 FA PAX 180-5502835915/ETKE/AUD3189.78/25FEB13/MELA82346/0235

1112/S2-3


9

8 FA PAX 180-1815917022/DTKE/AUD2500.00/25FEB13/MELA82346/02351

112/S4

9 FB PAX 2500000025 TTP/TTM/RT OK ETICKET/EMD/S2-3

10 FB PAX 2500000025 TTP/TTM/RT OK ETICKET/EMD/S4

11 FM *M*0

12 FP CASH

13 FV PAX KE/S2-3

5/ EMD display (EWD)

EWD/L12

EMD-1801815917022 TYPE-S SYS-1A LOC-6U9ZB5

INT-I FCI-1 1 POI-MEL DOI-25FEB13 IOI-02351112

PAX- EMD/DISPLAYMR ADT

RFIC-D FINANCIAL IMPACT

REMARKS-

CPN-1 RFISC-997 KE S-O VALUE-2500.00

DESCRIPTION-DEPOSIT/DOWN PAYMENTS

PRESENT TO-

PRESENT AT-

SERVICE REMARKS-

FARE F AUD 2500.00

EXCH VAL RFND VAL

TAX-

TOTAL AUD 2500.00

/FC

FP CASH

FOID-

6/ Other Airline’s specificities (if applicable)

1. Travel agent issue EMD for deposit.

2. EMD shall be used for the issuance of a new ET or Refunded.


10

SERVICE 2: PTAF


PTAF: 0BK / Prepaid Ticket Advance

PTAF is use when an individual in once city wishes to pay for a ticket being picked up by an

individual in another city


1/ Initial PNR

RP/MELA82346/

1.EMD/TEST MR

2 KE 122 Y 09JUL 2 SYDICN HK1 1 0755 1725 *1A/E*

3 KE 121 Y 14JUL 7 ICNSYD HK1 1910 0625+1 *1A/E*

4 SVC KE HK1 DEPO

5 SVC KE HK1 PAYF

6 SVC KE HK1 PENF

7 SVC KE HK1 PTAF

8 SVC KE HK1 TKAF

2/ Booking

IUKEHK1PTAF

System response:

7 SVC KE HK1 PTAF

3/ Pricing


TSM 4 TYPE P MELA82346 AA/27FEB 11 INT I EMD-S CARR KE

1.EMD/TEST MR


1. RFISC-0BK PREPAID TICKET ADVANCED L 7


ADD INF/RKS:


11

4/ Issuance

--- TST TSM RLR ---

RP/MELA82346/MELA82346 AA/SU 27FEB13/0514Z 6SP9XO

1.EMD/TEST MR



4 SVC KE HK1 DEPO

5 SVC KE HK1 PAYF

6 SVC KE HK1 PENF

7 SVC KE HK1 PTAF

8 SVC KE HK1 TKAF




1112/S2-3


1112/S4


1112/S5


1112/S6


1112/S7


1112/S8

17 FB PAX 2700000028 TTP/ET/TTM/RT OK ETICKET/EMD/S2-3

18 FB PAX 2700000028 TTP/ET/TTM/RT OK ETICKET/EMD/S4





23 FE PAX KE NON ENDS./S2-3

24 FM *M*0

25 FP CASH

26 FV PAX KE/S2-3

>5/ EMD display (EWD)

>ewd

EMD-1801815917089 TYPE-S SYS-1A LOC-6XP9XO


PAX- EMD/TESTMR ADT


REMARKS-

CPN-1 RFISC-0BK KE S-O VALUE-3000.00

DESCRIPTION-PREPAID TICKET ADVANCED

PRESENT TO-

PRESENT AT-

SERVICE REMARKS-

FARE F AUD 3000.00

EXCH VAL RFND VAL

TAX-

TOTAL AUD 3000.00

/FC

FP CASH

FOID-


12


1. Travel agent issue EMD for PTA.

2. Travel agent request KE to issue PTA


13

SERVICE 3: PENF


PENF: 993 / Rebooking Fee PENF is use as a collection of the rebooking fee or revalidation fee


1/ Initial PNR

RP/MELA82346/

1.EMD/TEST MR



4 SVC KE HK1 DEPO

5 SVC KE HK1 PAYF

6 SVC KE HK1 PENF

7 SVC KE HK1 PTAF

8 SVC KE HK1 TKAF

>2/ Booking

IUKEHK1PENF

System response

6 SVC KE HK1 PENF

3/ Pricing

TSM-P manual creation use : TMC


1.EMD/TEST MR


1. RFISC-993 REBOOKING FEE L 6


ADD INF/RKS:


14

4/ Issuance

--- TST TSM RLR ---


1.EMD/TEST MR



4 SVC KE HK1 DEPO

5 SVC KE HK1 PAYF

6 SVC KE HK1 PENF

7 SVC KE HK1 PTAF

8 SVC KE HK1 TKAF




1112/S2-3


1112/S4


1112/S5


1112/S6


1112/S7


1112/S8








24 FM *M*0

25 FP CASH

26 FV PAX KE/S2-3




PAX- EMD/TESTMR ADT


REMARKS-


DESCRIPTION-REBOOKING FEE

PRESENT TO-

PRESENT AT-

SERVICE REMARKS-

FARE F AUD 2500.00

EXCH VAL RFND VAL

TAX-

TOTAL AUD 2500.00

/FC

FP CASH

FOID-


15


1. Travel agent issue EMD for rebooking fee.

2. Travel agent issue new ET with old ET and EMD


16

SERVICE 4: TKAF


TKAF: 992 / Ticket Amendment Fee TKAF is use as a collection of the reissue charge


1/ Initial PNR

RP/MELA82346/

1.EMD/TEST MR



4 SVC KE HK1 DEPO

5 SVC KE HK1 PAYF

6 SVC KE HK1 PENF

7 SVC KE HK1 PTAF

8 SVC KE HK1 TKAF

>2/ Booking

IUKEHK1TKAF

System response

8 SVC KE HK1 TKAF

3/ Pricing



1.EMD/TEST MR


1. RFISC-992 TICKET AMENDMENT FEE L 8


ADD INF/RKS:


17

4/ Issuance

--- TST TSM RLR ---


1.EMD/TEST MR



4 SVC KE HK1 DEPO

5 SVC KE HK1 PAYF

6 SVC KE HK1 PENF

7 SVC KE HK1 PTAF

8 SVC KE HK1 TKAF




1112/S2-3


1112/S4


1112/S5


1112/S6


1112/S7


1112/S8








24 FM *M*0

25 FP CASH

26 FV PAX KE/S2-3




PAX- EMD/TESTMR ADT


REMARKS-


DESCRIPTION-TICKET AMENDMENT FEE

PRESENT TO-

PRESENT AT-

SERVICE REMARKS-

FARE F AUD 3500.00

EXCH VAL RFND VAL

TAX-

TOTAL AUD 3500.00

/FC

FP CASH

FOID-


18


1. Travel agent issue EMD for reissue charge

2. Travel agent issue new ET with old ET and EMD


19

SERVICE 7: PAYF


PAYF: 98B / Payment PAYF is used when the EMD as a payment for an e-ticket


1/ Initial PNR

RP/MELA82346/

1.EMD/TEST MR



4 SVC KE HK1 DEPO

5 SVC KE HK1 PAYF

6 SVC KE HK1 PENF

7 SVC KE HK1 PTAF

8 SVC KE HK1 TKAF

>2/ Booking

IUKEHK1PAYF:

System response

5 SVC KE HK1 PAYF

3/ Pricing

- For TSM-P manual creation : TMC


1.EMD/TEST MR


1. RFISC-98B PAYMENT L 5


ADD INF/RKS:


20

4/ Issuance

--- TST TSM RLR ---


1.EMD/TEST MR



4 SVC KE HK1 DEPO

5 SVC KE HK1 PAYF

6 SVC KE HK1 PENF

7 SVC KE HK1 PTAF

8 SVC KE HK1 TKAF




1112/S2-3


1112/S4


1112/S5


1112/S6


1112/S7


1112/S8








24 FM *M*0

25 FP CASH

26 FV PAX KE/S2-3




PAX- EMD/TESTMR ADT


REMARKS-

CPN-1 RFISC-98B KE S-O VALUE-2000.00

DESCRIPTION-TICKET AMENDMENT FEE

PRESENT TO-

PRESENT AT-

SERVICE REMARKS-

FARE F AUD 2000.00

EXCH VAL RFND VAL

TAX-

TOTAL AUD 2000.00

/FC

FP CASH

FOID-


21


1. Travel agent issue EMD for payment.

2. EMD shall be used for the issuance of a new ET


22

EMD SALES CANCELLATION (VOID)

TRDC entry is using.

--- TST TSM RLR ---

RP/MELA82346/MELA82346 RP/SU 5MAR13/1047Z 6WLJ6A

1.EMD/DISPLAY MR

2 KE 122 Y 09JUN 7 SYDICN HK1 1 0755 1725 *1A/E*

3 KE 121 Y 14JUN 5 ICNSYD HK1 1910 0625+1 *1A/E*

4 SVC KE HK1 PENF PAST


6 TK OK05MAR/MELA82346//ETKE

7 SSR ADTK 1A TO KE BY SYD1855/26MAY OTHERWISE WILL BE XLD

8 SSR OTHS 1A ADVANCED SEAT REQUEST AVBL WITHIN 90DAYS FOR

TKTD PAX

9 SSR OTHS 1A CHECK SPECIAL MEAL AND ADVANCE SEATING

10 OSI 1A KE RSVN NBR IS 536-7517

11 FA PAX 180-2649200454/ETKE/AUD3584.88/05MAR13/MELA82346/0235

1112/S2-3

12 FA PAX 180-1815917045/DTKE/AUD500.00/05MAR13/MELA82346/02351

112/S4

13 FB PAX 0500000054 TTP/RT OK ETICKET/S2-3

14 FB PAX 0500000061 TTM/RT OK EMD/S4


16 FM *M*0

17 FP CASH

18 FV PAX KE/S2-3

EWD

EMD-1801815917045 TYPE-S SYS-1A LOC-6WLJ6A

INT-I FCI-1 1 POI-MEL DOI-05MAR13 IOI-02351112



REMARKS-



PRESENT TO-

PRESENT AT-

SERVICE REMARKS-

FARE F AUD 500.00

EXCH VAL RFND VAL

TAX-

TOTAL AUD 500.00

/FC

FP CASH

FOID-


23

EMD-1801815917045 TYPE-S SYS-1A LOC-6WLJ6A

INT-I FCI-1 1 POI-MEL DOI-05MAR13 IOI-02351112



REMARKS-

CPN-1 RFISC-993 KE S-V SAC- 180013152437V VALUE-500.00


PRESENT TO-

PRESENT AT-

SERVICE REMARKS-

FARE F AUD 500.00

EXCH VAL RFND VAL

TAX-

TOTAL AUD 500.00

/FC

FP CASH

FOID-


24

EMD REFUND

No specificities


25

EMD EXCHANGE (REISSUE)

No specificities


26

List of EMD entries

IU SVC creation

SR SSR creation

EGVD/CXX Display available EMD airlines in XX country

EGCD/VYY Display available countries for an airline

EGSD/VYY Display list of EMD services offered by an

Airline and details for each of them

TMC/VYY Manual creation of TSM-P, V= validating

carrier – YY = Airline Code

TMI TSM-P update

TQM TSM-P display

TMX Delete TSM-P

TMF Remove change flag

TMH Display history

TTM EMD issuance

EWD EMD display

EWH EMD history display

TRF EMD refund

TRFU EMD refund update

TRFP Refund validation

TRFIG Cancellation of refund process

TRDC Cancellation, voiding

EMR EMD reprint

Date post:	25-Jul-2019
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Guidelines for Travel Agencies - amadeus.com · Travel Agencies not yet using EMD Amadeus Travel...

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