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Gurteen Knowledge CafeGurteen Knowledge Cafe
OLC MENA 31 October 2013
Henry of Germany giving a lecture at the University of Bologna in the 14th century
Have you ever questioned the lecture as Have you ever questioned the lecture as a means of teaching/learning?a means of teaching/learning?
Show me a Professor of Education … who
lectures, and I’ll show you a hypocrite who doesn’t
read the research.
Donald Clarke, PlanB Learning
What is the most powerful What is the most powerful learning technology ever learning technology ever
invented?invented?
Conversation is the most powerful learning technology ever
invented
Conversations carry news, create meaning, foster cooperation, and
spark innovation.
Encouraging open, honest conversation through work space design, setting ground rules for
conversing productively,
and baking conversation into the corporate culture spreads
intellectual capital, improves cooperation, and strengthens
personal relationships.
Jay Cross, Informal Learning
What’s the most important form What’s the most important form of work?of work?
What’s the defining work of What’s the defining work of business?business?
Business is a conversation because the defining work of
business is conversation - literally.
And 'knowledge workers' are simply those people whose
job consists of having interesting conversations.
David WeinbergerThe Cluetrain Manifesto
• Conversations are the way workers discover what they know, share it with their colleagues, and in the process create new knowledge for the organisation.
• In the new economy, conversations are the most important form of work ... so much so that the conversation is the organisation.
Alan Weber, Harvard Business Review
What makes a goodWhat makes a goodconversation?conversation?
The kind of conversation I’m
interested in is one in which you start with a
willingness to emerge a slightly different
person.
Theodore ZeldinConversation
Theodore is an Oxford Historian
Gurteen Knowledge CafeGurteen Knowledge Cafe
London, September 2002
Global Knowledge CafésGlobal Knowledge Cafés
• I have run them all over the world
• Some interesting cultural experiences
• Format always works
• People love to talk
• Discovered their power
Gurteen Knowledge Café ProcessGurteen Knowledge Café Process
Basic Café ProcessBasic Café Process
• Speaker makes short presentation
• Poses a trigger question
• Small group conversations at tables
• Three rounds of conversation
• Whole group conversation (circle)
• Share actionable insightsProcess can be adapted depending on the purpose of the Café, context, numbers, venue etc
Café PrinciplesCafé Principles
• About a learning conversation (dialogue) – not debate
• Everyone equal; no table leaders; no reporting back
• No one forced to do anything– OK to just listen
• People trusted to talk about what is important– OK to go off-topic
• People take the real outcomes away in their heads
• Minimal summarization or attempt to reach consensus
Café OutcomesCafé Outcomes
• Outcomes are what you take away in your head
• Deeper understanding of the issues discussed
• Deeper insight into other people’s perspectives
• Better appreciation of your own point of view
• Improved relationships
• Position to make more informed decisions
Knowledge Café ApplicationsKnowledge Café Applications
Surfacing IssuesSurfacing Issues
ISN ZurichISN Zurich
• Dramatic improvement in inter-team dialog, collaboration & knowledge sharing
• Many internal work processes overhauled as a result
• Explosion of new ideas & initiatives on the part of staff at all levels of the organization
• Empowered staff to speak up and take the initiative
Chris Pallaris
Chief Editor, ISN, Zurich
Transform MeetingsTransform Meetings
Transform Decision Making MeetingsTransform Decision Making Meetings
• Break meetings into two parts
• To better understand the issues– Dialogue - Café style– Divergent– Understanding
• To make decisions and plans– Debate– Convergent– Making a decision
Transform Any TalkTransform Any Talk
Transform any TalkTransform any Talk
• Move from – presentation + Q&A– 30 mins + 10 mins
• to – presentation + reflection
+ conversation + Q&A
• Allow– 20 mins presentation– 2 mins for reflection– 10 mins for conversation– 8 mins for Q&A
KM UKKM Australia
KM Singapore ECU Forum Mumbai + Johannesburg
Many Other Café ApplicationsMany Other Café Applications
• learn from each other• clarify issues• gain insight• break down organisational silos• break down inter-personal barriers• surface issues & problems• surface potential risks• surface opportunities• get buy-in for a course of action• stimulate innovation• build better relationships• engage with our work• share good practice• develop our unique voice• move to action
The Knowledge CafeThe Knowledge Cafe
How can conversation contribute to How can conversation contribute to Organizational Learning?Organizational Learning?
www.gurteen.comwww.gurteen.com
David GURTEEN Gurteen Knowledge Fleet, United Kingdom
Tel: +44 7774 178 650 Email: [email protected]
LicenceLicence
• You may use these slides under the following Creative Commons Licence
• Attribution-Share Alike 2.0
• http://creativecommons.org/licenses/by-sa/2.0/uk/