Haier Genesis Washer

7/25/2019 Haier Genesis Washer

1/21

GENESIS WASHER

Patented Dual Drive Technology,

when combined with the

Shower Wash system, results in

significantly higher washabilitythan leading brands.

Highly turbulent water, instead

of a hard-surfaced agitator,

cleans clothes thoroughly

but gently.


2/21

GENESIS WASHER

VFD big screen display

42 minute normal wash25 minute quick wash

Capacity to wash 3 basketsof clothes in a 27 footprint

Low noise Electronic Motor ,

6-sided cabinet design

62 dB noise level

Front serviceable

Stainless Steel inner tub

Reduces bacteria formation


3/21

GENESIS WASHER

GWT900AW: 9 Cycles Including Custom,

ATC Sensor, Auto-Adaptive Water Level,Infinite Wash/Spin Speeds, Extra Rinse,Extended Spin, Delay Start, Safety ControlLockout, and 4 Soil Level Selections

HLT364XXQ: 8 Cycles, Auto-Adaptive WaterLevel, Infinite Wash/Spin Speeds, ExtraRinse, Delay Start, and 4 Soil Level Selections

GWT800AW: 6 Cycles, Auto-AdaptiveWater Level, Infinite Wash/Spin Speeds,Extra Rinse, Delay Start, Safety ControlLockout, and 4 Soil Level Selections

GWT700AW: 5 Cycles, 4 Water Levels,4 Wash/Spin Speeds, Extra Rinse, and3 Soil Level Selections

All GENESIS Washers include Double Drive Wash System, 3.5 cu. ft.Stainless Steel Tub, Electronic Controls and are ENERGY STARQualified.


4/21

GENESIS WASHER

ERROR DISPLAY INSTRUCTION CAUSE SOLUTION

1.The tap is not opened Open the tap

2.The water presure is too lowor there is not any water

Use the washing machinewhen the water presure is

normal

3.The connecting pipe and the

water level sensor

disconnected,or the connecting

pipe and the tubdisconnected,there is air

leakage exsit.

Check and

reconnect.Replace theconnecting pipe if it leaked.

4.The connecting pipe is

twistedAdjust the connecting pipe

5.The water level sensor isbroken

Replace the water levelsensor

6.The PCB is broken Replace the PCB

Waterinlet error

Water has not

reached to the

pre-set water

level within 30

min.

Error display and

troubleshooting


5/21

GENESIS WASHER


1.The height of the drain pipe is

too high(The normal height is

1m-1.5m,if it is beyonded,it will

cause the )

Adjust the drain pipe

2.The drain pipe is clogged with

the foreign materialClean the drain pipe

3.The wire and drain pump are

disconnected

Reconnect the wire and the

drain pump

4.The drain pump is clogged

with foreign meterialClean the drain pump

5.The drain pump is broken Replace the drain pump


Drain

error

The water has

not drainedenough within 8

min

Error display and

troubleshooting


6/21

GENESIS WASHER


1.The top lid is opened duringthe water

supplying,washing,rinsing or

spinning

Shut down the top lid

2.The control foot of door switch

is broken

Replace the control foot

3.The wire and the micro

switch(door switch)are

disconnected


micro switch(door switch)

4.the micro switch(doorswitch)is broken

replace the micro switch


The toplid open

error

The top lid is

opened duringthe water

supplying,washi

ng,rinsing or

spinning.

Error display and

troubleshooting


7/21

GENESIS WASHERError display and

troubleshooting


1.The washing machine is

installed on imflat surface or not

installed balancing.

Adjust the adjusting foot to

make the washing machine

balancing

2.The landury is imbalance Adjust the landury

3.The wire and the safety switch

are disconnected


safety switch

4.The safety switch is broken Replace the safety switch

5.The balance ring component

leaked liquid.

Replace the balance ring

component

6.The damping component is

out of it's normal position or it is

broken

Adjust the damping

component.Replace the

damping component if it is

broken

7.The pulsator and the inner tub

are not spin together when the

washing machine start

spining,cause by the Retarder

problem

Replace the retarder


Imbalance

error

(spin error)

The tub hit thesafety switch

three times

because it is

imbalance


8/21

GENESIS WASHER


1.Top lid is open during delaytime seting

Shut down the top lid

2.The control foot of door switch

is brokenReplace the control foot

3.The wire and the micro

switch(door switch)aredisconnected


micro switch(door switch)

4.the micro switch(door

switch)is brokenreplace the micro switch


Top lid

open during

delay timeseting error

Top lid is open

during delay time

seting(It is not

allowed to opentop lid during delay

time seting)

Error display and

troubleshooting


9/21

GENESIS WASHER


1.The wire and the water level

sensor is disconneced


water level sensor

2.the water level sensor is

broken

Replace the water level

sensor


water level

sensor

error

The wire and

the water level

sensor is

disconneced,or

the water level

sensor is

broken

Error display and

troubleshooting


10/21

GENESIS WASHER


1.The wires (blue, black, white,

brown) which connect the PCB

and the motor drive module are

disconnected.

Reconnect the wires

2.The motor drive module isbroken

Replace the motor drivemodule


Communications error

Wrong

communications. It

means that the

wires (blue, black,

white, brown)which connect the

PCB and the

motor drive

module are

disconnected

Error display and

troubleshooting


11/21

GENESIS WASHER


water inleterror

The PCB short-circuited broken

The PCB is broken.May be

caused by the water inlet valve

short-circuited, check the water

inlet valve before replace the

PCB

Replace the PCB

Error display and

troubleshooting


12/21

GENESIS WASHER

Check the voltage of the power outlet,is

the voltage AC 110V-120V?

Y

Replace the power outlet

Use the crimp

bushing to

reconnect the

wires of power

cord and PCB

Check the connection between the

black wire of power cord and the black

wire of PCB(and the same to white

wire),are they connected exactly?

Y

Cut off the power supply,open thecontrol panel, unfasten the wire

connector and power on,measure the

voltage of the power cord(black -

white),is the voltage AC 110V-120V?

power cord is broken, replace the power

cord

N

Check the input wires of the PCB(black

-white),is the resistance "O" or""?

The PCB is broken,replace the PCB

Y

Y

Check the

resistance of wires

of the power cord,is

the resistance of

the wire "0"?

N

N

N

NOTE: The wires should be connectedwith crimp bushing.

Fault 1 No Power


13/21

GENESIS WASHER Fault 2 No Water

Y

Is the tap opened? Open the tap

Check the connection between the tap

and the water inlet hose,is it leaking or

the inlet hose twisted?

Adjust and reconnect the water

inlet hose

Is the filter of the valve clogged with

impurity?

Clean the filter of the valve

Reconnect the wire connection

Y

Set the "wash" mode and start,check

the voltage between the two pins of the

valve,is it AC 110-120V?

Power off,check the wire connection

between the PCB and the water inlet

valve,is it correct?

N

The valve is broken,please replace it

The PCB is broken,please replace the

PCB

Y

Check the

resistance of

the valve,is it

1.2 K?

Y

N

N

Y

N

N

N


14/21

GENESIS WASHER Fault 3 Waterdoes not stop filling

Solution:

Push the "off"button to power off and

unplug ,is it still supplying water?

The water inlet

valve is

broken,please

replace it

Push any button to power on,but do not

start the washer,is it still supplying

water?

The water level sensor is broken,please

replace the sensor

Check the air dome and connecting

tubing, the water level sensor,the tub

and the connections between them, for

air leaks

The PCB is

broken,please

replace the PCB

Adjust and

reconnect

Y

Y

Y

N

N

N

Note: If water is in the connecting tubing, check

for leaks in the tubing or water level sensor.


15/21

GENESIS WASHER Fault 4 Waterdoes not drain

Solution:

Click here to see the training demo

Set the "spin" or "rinse"mode and start,

check the drain pump,is it pumping

water?

Check if the drain pump or the drain

hose is clogged with foreign material

and clean them

Wire disconnected,please reconnectthe wire

Y

N

The drain pump is broken,pleasereplace the pump

Check the input pins of the drain

pump,is the voltage AC 110-120V?

Push the "off" button to power off, andcheck the white wire and the red/white

wire, are they connected.

Set the "spin" or "rinse"mode andstart,check the voltage between the

white wire and the red/white wire of

PCB,is the voltage AC 110-120V?

Please reconnect the wire

The PCB is broken,please replace it

Y

Check the

resistance of the

drain pump,is it

about 1.5 K?

N

N

Y

N

Y


16/21

GENESIS WASHER Fault 5 No SpinPage 1 of 2

Solution:

Push the "off"button to power off, press

the switch and check micro switch(door

switch),does it work correct?

The micro

switch is

broken,

please

replace it

Confirm the washing machine can wash

and drain exactly,and then set the

"spin"mode and start

Replace the safety switchCheck the safety switch,does is work

correct?(The same way as the micro

switch)

" "

Check and solve according to the solution for

"No power"or "Can not drain "

Check the drain motor(retractor),is it

running correctly?

Press the

switch ,it

is "on',

otherwise

is "off"

N

N

N

Check the voltage

between the white wire

and the yellow wire of

PCB,is the voltage AC

110-120V?

The drain motor is broken,please replace it

N

Y

Y

Y

YY

See Next Page


17/21

GENESIS WASHER Fault 5 No Spinpage 2 of 2

Click here to see the training demo

Turn the wheel of the retarder,check if the

retarder can be rotated. If it can not be

turned, please replace the retarder

Power off,removed the belt,set in "spin"

mode and start, is the motor

operational?

The PCB is broken, replace

The motor is

broken,please

replace the motor

Disconnect the wire connector of the

motor,check the resistance of the

motor.Is the resistance as below?

yellow-white about 3

white-red about 3;

yellow-red about 3

Remove the wire connector of the motor

drive module. Set the"Spin" mode and

start, check the voltage between the

blue wire and red wire,is the voltage AC

110-120V?

The motor drive module

is broken, please

replace the motor drive

module

Check the blue wire and red wire,are

they disconnected?

The drain motor is broken,please replace it

Reconnect the

wire

Pay attention:Model GWT700AW has not motor drive module,so this

step can be only used on GWT800AW/900AW/HLT364XXQ

Y

N

N

Y

N

Y

Y

N

Y

See Previous Page


18/21

GENESIS WASHER

Solution:

Y

Is the washing machine leveled?

If AB,it shows that the washer is

installed on a flat and firm surface.

Adjust the

washing

machine

Check the belt tension,is it abnormal

slack or tighten and cause noise? Y

N

Is the belt worn or distorted?

Replace the belt

Check the upper supporting seat of the

damping component,is it oil shortage

and cause noise?

YAdd some lube to the

supporting seat

N Untighten the bolts of motor,Adjust the belt

tension.The belt tension should be 6-

8mm/10N.

Y

(Press the middle

area of the belt

with about

10N,then the belt

should be moved

6-8mm)

2 pounds of force

with thumb move

belt about 3/8"

10N 6- 8mm

N

N

A B

Fault 6 Abnormal noise

in spin -- page 1 of 2

See Next Page


19/21

GENESIS WASHER

Replace the

motor

Remove the belt,set control in

"Spin"mode and start,is the motorrotated with abnormal noise?

Replace the

retarder

N

Remove the front panel, check the

components attached to the tub, are

they loose and make noise? Y

Tighten the bolts

which fixed the

component

Is the retarder rotated with abnormal

noise?

Y

Y

N

Fault 6 Excessive noise

in spin -- page 2 of 2

See Previous Page


20/21

GENESIS WASHER Fault 7 Unbalance andvibration in spin page1 of 2

Solution:

Y

Is the washing machine leveled?

If AB,it shows that the washer is

installed on a flat and firm surface.

Adjust the

washing

machine

Check the belt tension,is it abnormal

slack or tighten and cause noise? Y

N

Is the belt worn or distorted?

Replace the belt

Check the upper supporting seat of the

damping component,is it oil shortage

and cause noise?

YAdd some lube to the

supporting seat

N Untighten the bolts of motor,Adjust the belt

tension.The belt tension should be 6-8mm/10N.

Y

(Press the middle

area of the belt

with about

10N,then the belt

should be moved

6-8mm)2 pounds of force

with thumb move

belt about 3/8"

10N 6- 8mm

N

N

A B

See Next Page


21/21

GENESIS WASHER

Replace themotor

Remove the belt,set control in

"Spin"mode and start,is the motorrotated with abnormal noise?

Replace the

retarder

N

Remove the front panel, check the

components attached to the tub, are

they loose and make noise? Y

Tighten the bolts

which fixed thecomponent

Is the retarder rotated with abnormal

noise?

Y

Y

N

See Previous Page

Fault 7 Unbalance and

vibration in spin page1 of 2

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Haier Genesis Washer

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