Johannes RobierProfessional Speaker

CX idealist & UX engineerAustria | Graz

Usability, UX & Customer Experience

Professional

    Certified Professional for Usability and User Experience (CPUX) – F (2013)

    Certified Manager for Design Thinking (2014-USA)    Certified Consultant for Customer Experience Management (2007-USA)

Leading for Creativity - IDEO (2016-USA)

Motion is my life

Johannes RobierMotion shapes his life!

Speaker Johannes Robier refers especially to the spirit through his joy - to create something new or to bring a little further! He designs, constructs and develops to his clients as long he is really happy. His primarily goal is - not to stand still in life!

What he moves:

• National UX company with more than 40 customers• Founded and organizes internation UX congress• Wrote personal development books for youth and

adults• Developed a huge networking plattform in industry

Profession• Usability & customer insights• customer innovation management• User Experience

Education / Certifications• Certified Professional for Usability and User Experience (CPUX) – F • Certified Manager for Design Thinking • Certified Consultant for Customer Experience Management

Academic / Research organisations:University of applied science – FH TEHCHNIKUM VIENNAUniversity of applied science – FH JOANNEUM

Economic Organisationen• Organisation of industrial commerce• economic chamber of styria• Automotive cluster styria

Speaking Profil

My speaking approachIt is my approach to engage people to optimize

their products for a better and worry free world.

I am telling stories about UX models, about product development, about management decisicons. They are emotional. They are problemsolving. They are exciting. But most of all, ,,, they make people think about usability.

I am speaking multi-sensual. That means I show the newest technology, practical examples, live previews with words, hands, media, and games...it is by-passing the brain, and touches the emotional areas.

I connect with my audience…I am asking questions, Give them choices, give them trust and high regard… because we are all the same in the eyes of UX..

My mantra:UX is the reason to believe!

Speeches“The Needs Innovation Model”

2014 HCI in Los Angeles“Customer Experience Management”

2014 External lecturer at Campus02 – Marketing„User Experience – the customer as innovator“

2014 Forum Innovation Between Operating Instructions Product Development

& Marketing“ 2013 GUI & Design Germany

„What AVL products can learn from a baby buggy“ 2012 Company speech at AVL Graz

„How CRM could be an experience“2012 CRM FORUM Austria -

„How to optimize CMS“2011 Workshop at CMS Group Europe

External lecturere for Service Design2010 FH Campus02 für IT Marketing

Target Groups

• Customer Innovation• Needs Innovation

Model• Usability

Product- & Innovationsmanage

r

ServiceManagement

• Softwareoptimierung• Usability & UX• Service Management

Quality- & Processmanager

• Customer Experience• Needs Innovation

Model• CX Innovation

Marketing Management

• Co-Creation• Design Thinking• Service Design Model

University teaching

Advertising

academy

Institut for Service Engineering

Institut for UXManagement

Institut for Information Design

UX Innovation

Usability & Service Design

Design Management

UX in eCommerce

BerlinZürich

GrazLos Angeles

ViennaFrankfurt

Design Thinking Innovations

Copyright by Hannes Robier

UX & Design Thinking Tools

Copyright by Hannes Robier

Customer Journey Mapping

Success Story with Design Thinking

Johannes Robier

Contact

Johannes RobierCEO @ youspiPresident @ LabX

youspioffice@youspi.com

www.youspi.comwww.worldusabilitycongress.com