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HDI Capital Area December 6 2012 Meeting and HDI Corporate Updates

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2/12/14 ©2013 HDI. All rights reserved. Welcome! Updates from HDI Capital Area and HDI Corporate December 6, 2013
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Page 1: HDI Capital Area December 6 2012 Meeting and HDI Corporate Updates

2/12/14  ©2013  HDI.  All  rights  reserved.  

Welcome!  Updates  from  HDI  Capital  Area  

and  HDI  Corporate    December  6,  2013  

 

Page 2: HDI Capital Area December 6 2012 Meeting and HDI Corporate Updates

Updated  Agenda  

10:30  to  11:00am:  RegistraAon,  Networking,  Open  Bar  11:00  to  11:30pm:  Welcome,  Vendor  and  Officer  RecogniAon,  

Hope  Project  11:30  to  12:30:  Lunch  Served  (2  Courses),  Open  Bar  12:30  to  1:00pm  Candidate  IntroducAons  1:00  to  1:15pm:  Break,  Open  Bar  1:15  to  2:15pm:  Keynote  –  Doug  Nielsen  2:15  to  2:30pm:  Break,  Open  Bar,  Dessert  and  Coffee  served  2:30  to  3:30pm:  Candidate  IntroducAons  3:30  to  3:45pm:  Analyst  &  Desktop  Technician  of  the  Year  

Winners  Announced  3:45  to  4:00:  Closing  Remarks  and  Prize  Drawings**  **  Must  be  present  to  win  –  great  prizes  include  HP  Tablets!  

Page 3: HDI Capital Area December 6 2012 Meeting and HDI Corporate Updates

Welcome  A9endees  &  Special  Guests!  

•  Virginia  Scuderi    –  Founding  President  (2003)  

•  AOY  Nominees  •  DST  Nominees  •  Managers/Nominators  •  Judges  •  Doug  Nielsen  •  Vendor  Sponsors  

Page 4: HDI Capital Area December 6 2012 Meeting and HDI Corporate Updates

Thank  You  2013  Sponsors!!    

Page 5: HDI Capital Area December 6 2012 Meeting and HDI Corporate Updates

HDI  Capital  Area  Sponsors  

•  Diamond  –  The  MIL  CorporaAon  

•  PlaAnum  Plus  -­‐  LanDesk  

•  PlaAnum  – Beyond20  – EasyVista  

•  Gold  –  Robert  Half  Technology  

(Global  Sponsor)  –  Bomgar  –  IssueTrak  –  Cherwell  

•  Silver  –  Service  Now  –  Time  Warner  Cable  

•  Web/Event  –  IAnvolve  –  RemedyForce    –  ReACT  –  StrataCom  –  TechnoLava  –  ArAsys  

Page 6: HDI Capital Area December 6 2012 Meeting and HDI Corporate Updates

Recognizing  the  Capital  Area  Team  

•  Bill  LiberA,  President  •  Lee  Weekley,  Senior  VP  of  Strategic  Planning;  President  Emeritus  •  Carol  Fester,  VP  Programs  •  Robert  Stanley,  VP  Membership  •  Paulege  Foxx-­‐Dawodu,  VP  CommunicaAons  •  Earl  Brake,  VP  Finance  •  Joan  O’Hare,  VP  Special  Programs  &  Vendor  Liaison  •  KrisAn  Ekanger,  Secretary  •  Sandy  Seroskie,  VP  Content  and  Public  RelaAons;  President  Emeritus  •  Jose  Garcia,  Associate  VP  of  Sponsorship    •  John  Sprague,  Associate  VP  of  Membership  •  Virginia  Scuderi,  Associate  VP  of  CommunicaAons    

Page 7: HDI Capital Area December 6 2012 Meeting and HDI Corporate Updates

Call  for  Capital  Area  Board  NominaJons    

•  NominaAons  due  by  January  6th    – VP  Programs  – VP  Membership  – VP  Finance  – VP  Special  Programs  &  Vendor  Liaison  

 

Page 8: HDI Capital Area December 6 2012 Meeting and HDI Corporate Updates

Special  Thank  You  

American  FederaJon  of  Teachers  •  Alison  Baylor  Clayton  •  Waleed  Dockery  

Page 9: HDI Capital Area December 6 2012 Meeting and HDI Corporate Updates

The  H.O.P.E  Project    www.hopeprojectdc.org    

•  Raymond  Bell,  Founder  •  Mission  •  History  •  HDI  Member  Support  

Page 10: HDI Capital Area December 6 2012 Meeting and HDI Corporate Updates

2/12/14  ©2013  HDI.  All  rights  reserved.  

Awards  Program  

Page 11: HDI Capital Area December 6 2012 Meeting and HDI Corporate Updates

Awards  Program  

•  Call  for  NominaAons  •  Local  Chapter  Judging  – ApplicaAon  –  Interviews  –  Scoring  

•  Regional  CompeAAon  –  Judging  and  Phone  Interviews  

•  Global  CompeAAon  –  Robert  Half  Technology  Sponsors  Conference  RegistraAon  

–  In  person  interviews  

Page 12: HDI Capital Area December 6 2012 Meeting and HDI Corporate Updates

Judges  

•  Earl  Brake,  Department  of  Homeland  Security  •  John  Sprague,  NASA  •  Robert  Stanley,  Carey  InternaAonal  •  KrisAn  Ekanger,  Brookings  InsAtute  •  Paulege  Foxx-­‐Dawodu,  American  FederaAon  of  Teachers  

Page 13: HDI Capital Area December 6 2012 Meeting and HDI Corporate Updates

CongratulaJons  2013  Analyst  &  Desktop  Nominees!  

Shawn  Paylor  -­‐  NASA  /  Ares      Nominated  by:  Carol  Fester  Jaime  Swartwood  -­‐  DISA  Joint  Staff  Support  Center      Nominated  by:  Kasey  Brehme  Steven  Rhoades  -­‐  Erickson  Living  Management      Nominated  by:  Tom  Jones  Hussain  Bahabib  -­‐  The  World  Bank  Group      Nominated  by:  Troy  White  Darrell  Burk  -­‐  Roadnet  Technologies  Inc      Nominated  by:  John  Wajer  Deryle  Foxworth  -­‐  The  MIL  CorporaJon      Nominated  by:  LaTonya  Morgan  Stephanie  Klare  -­‐  George  Mason    Nominated  by:  Teresa  Gibbons  Guardson  Lazarte  -­‐  Mitre      Nominated  by:  Bill  Finley  Gregory  Keys  -­‐  L3  StraJs      Nominated  by:  Melvin  Braswell  Rachael  Li9en  -­‐  L3  StraJs      Nominated  by:  Michael  Eggert  Lyndon  Watson  -­‐  The  World  Bank  Group    Nominated  by:  Troy  White  Eric  Nauman  -­‐  HumanTouch,  LLC      Nominated  by:    Emily  Johnson  Brian  Sullivan  -­‐  HumanTouch,  LLC      Nominated  by:  Emily  Johnson  David  Dunn  -­‐  Time  Warner  Cable    Nominated  by:  Joan  O'Hare  Java  Conyers  -­‐  The  MIL  CorporaJon    Nominated  by:  Andrew  Schneider  Seare  Habte  -­‐  American  University    Nominated  by:  Steve  Kelly  Waleed  Dockery  -­‐  American  Teachers  FederaJon      Nominated  by:  Paulege  Foxx-­‐Dawodu  Syed  Rahman  -­‐  NASA  /  HP      Nominated  by:    Stella  Adesina  Dameon  Green-­‐Stefanick  -­‐  HumanTouch,  LLC      Nominated  by:    Tom  Engleman  Marie  Cintron  -­‐  HumanTouch,  LLC      Nominated  by:  Elsa  Gebreyesus    

Page 14: HDI Capital Area December 6 2012 Meeting and HDI Corporate Updates

Keynote  Speaker  

Doug  Nielsen  www.dougspeaks.com  

Page 15: HDI Capital Area December 6 2012 Meeting and HDI Corporate Updates

Thank  You  2013  Sponsors!!    

Page 16: HDI Capital Area December 6 2012 Meeting and HDI Corporate Updates

CongratulaJons  2013  Analyst  &  Desktop  Nominees!  

Shawn  Paylor  -­‐  NASA  /  Ares      Nominated  by:  Carol  Fester  Jaime  Swartwood  -­‐  DISA  Joint  Staff  Support  Center      Nominated  by:  Kasey  Brehme  Steven  Rhoades  -­‐  Erickson  Living  Management      Nominated  by:  Tom  Jones  Hussain  Bahabib  -­‐  The  World  Bank  Group      Nominated  by:  Troy  White  Darrell  Burk  -­‐  Roadnet  Technologies  Inc      Nominated  by:  John  Wajer  Deryle  Foxworth  -­‐  The  MIL  CorporaJon      Nominated  by:  LaTonya  Morgan  Stephanie  Klare  -­‐  George  Mason    Nominated  by:  Teresa  Gibbons  Guardson  Lazarte  -­‐  Mitre      Nominated  by:  Bill  Finley  Gregory  Keys  -­‐  L3  StraJs      Nominated  by:  Melvin  Braswell  Rachael  Li9en  -­‐  L3  StraJs      Nominated  by:  Michael  Eggert  Lyndon  Watson  -­‐  The  World  Bank  Group    Nominated  by:  Troy  White  Eric  Nauman  -­‐  HumanTouch,  LLC      Nominated  by:    Emily  Johnson  Brian  Sullivan  -­‐  HumanTouch,  LLC      Nominated  by:  Emily  Johnson  David  Dunn  -­‐  Time  Warner  Cable    Nominated  by:  Joan  O'Hare  Java  Conyers  -­‐  The  MIL  CorporaJon    Nominated  by:  Andrew  Schneider  Seare  Habte  -­‐  American  University    Nominated  by:  Steve  Kelly  Waleed  Dockery  -­‐  American  Teachers  FederaJon      Nominated  by:  Paulege  Foxx-­‐Dawodu  Syed  Rahman  -­‐  NASA  /  HP      Nominated  by:    Stella  Adesina  Dameon  Green-­‐Stefanick  -­‐  HumanTouch,  LLC      Nominated  by:    Tom  Engleman  Marie  Cintron  -­‐  HumanTouch,  LLC      Nominated  by:  Elsa  Gebreyesus    

Page 17: HDI Capital Area December 6 2012 Meeting and HDI Corporate Updates

The  Awards  Go  To….      Guardson  Lazarte  HDI  Capital  Area  Local  Capital  Area  Local  Chapter  Analyst  of  the  Year  2013    Dameon  Green-­‐Stefanick  HDI  Capital  Area  Local  Chapter  Desktop  Support  Technician  of  the  Year  2013  

Page 18: HDI Capital Area December 6 2012 Meeting and HDI Corporate Updates

Next  MeeJng  

•  January  16th  –  Dr.  Mat-­‐thys  Fourie  –  The  key  to  Problem  Solving,  Decision  Making  and  Root  Cause  Analysis  

•  We  typically  meet  the  3rd  Wednesday  of  the  month  and  most  meeAngs  are  free  

•  Visit  www.hdicapitalarea.com  to  register    

Page 19: HDI Capital Area December 6 2012 Meeting and HDI Corporate Updates

Not  a  Member?  Join  Today!  

Become  a  Local  Chapter  member  for  just  $75!**    

This  individual  local  chapter  membership  is  an  opportunity  to  connect,  network,  and  learn  in  your  own  backyard.  

 

Enjoy  benefits  like:  •  Agend  local  chapter  and  vChapter  meeAngs  •  Digital  subscripAon  to  SupportWorld  magazine  •  Apply  for  HDI  awards  •  Access  to  the  HDI  Job  Board  •  Regular  e-­‐newslegers  and  digests  •  And  much  more!  

 **Join  for  only  $10  today  –  a  $65  savings  

See  Robert  Stanley,  VP  Membership  or  email  [email protected]    

 

Page 20: HDI Capital Area December 6 2012 Meeting and HDI Corporate Updates

Thank  You  2013  Sponsors!!    

Page 21: HDI Capital Area December 6 2012 Meeting and HDI Corporate Updates

Thank  you  for  all  of  your  support!  

Happy  Holidays!  

Page 22: HDI Capital Area December 6 2012 Meeting and HDI Corporate Updates

All  New  Digital  SupportWorld!  

•  HDI  is  excited  to  announce  the  upcoming  launch  of  a  new  dedicated  app  that  will  make  it  easier  to  enjoy  SupportWorld  magazine!  

 

•  iOS  or  Android  based  app  to  use  on  your  smartphone  or  tablet.  

 

•  Not  a  mobile  user?  Not  to  worry!  The  desktop  version  will  have  the  same  interacAve  features  you’ll  find  in  the  mobile  version.    

 

QuesAons?  Contact  the  HDI  Customer  Care  Center  [email protected]  |  800.248.5667  

Page 23: HDI Capital Area December 6 2012 Meeting and HDI Corporate Updates

HDI  Forums  

Take  your  networking  power    to  the  next  level  with  HDI  Forums!  

 •  HDI  Forums  offer  peer  based  learning  and  face-­‐to-­‐face  connecAons  with  

others  in  your  industry  or  specific  role.    

•  You  will  learn  to:  –  Implement  ITSM  pracAces  consistently  within  your  organizaAon  and  

throughout  industry;  –  Get  ideas  on  how  to  help  your  organizaAon  solve  challenges;  –  Benchmark  your  metrics,  and  compare  against  others  in  your  industry;    –  Implement  service  management  policies  and  processes  that  will  make  

measurable  changes;    –  And  so  much  more.  

 Q4  meeAngs  are  happening  soon!  Contact  HDI  at  800.248.5667  or  

[email protected]  to  learn  how  you  can  join!  

Page 24: HDI Capital Area December 6 2012 Meeting and HDI Corporate Updates

New  Course  

•  HDI  announces  a  new  cerAficaAon:              HDI  Problem  Management  Professional        

•  The  first  offering  will  be  at  HDI  2014  in  Orlando.  

 

•  Learn  more  by  calling  800.248.5667  

Page 25: HDI Capital Area December 6 2012 Meeting and HDI Corporate Updates

Special  Offer!  

Knowledge-­‐Centered  Support  Fundamentals  •  Time  is  running  out!  Register  for  the  Knowledge-­‐

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promo  code  KCSF13  at  checkout.      

*  Hurry!  Offer  Ends  Dec.  31st!  *    

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Page 26: HDI Capital Area December 6 2012 Meeting and HDI Corporate Updates

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•  Register  by  January  24,  2014,  and  you  could  save  up  to  $500!  

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Early  Bird  Discount $200Alumni  Discount $100Member  Discount  (Gold  and  above) $200Save $500

Page 27: HDI Capital Area December 6 2012 Meeting and HDI Corporate Updates

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•  It’s  fast,  it’s  simple,  and  you  can  do  it  in  your  pajamas!  

•  You  can  renew  your  membership  online  up  to  ninety  days  before  its  expiraAon  date  through  your  MyHDI  account.    

 Visit:  www.ThinkHDI.com/Renew    

Want  to  renew  early?  Call  the  HDI  Customer  Care  Center  at  800-­‐248-­‐5667!  

Page 28: HDI Capital Area December 6 2012 Meeting and HDI Corporate Updates

Added  Benefit:  Resources  Members  

New  benefit  for  Resources  Members:    

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How  to  get  it?  It  is  automaAcally  done  in  the  shopping  cart  when  you  register  for  conference.      

QuesAons?  Contact  our  Customer  Care  Team:  800.248.5667  

 


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