Herbert is an established provider of class-leading solutions to major organisations in fast moving industries in the UK. Focused on business improvement, our technology driven solutions deliver increased productivity and provide our clients with a competitive edge. Our partners are pioneering global technology leaders, our solutions are implemented through a nationwide network of specialist installation, 24/7 servicing, support and repair services.
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Herbert is an established provider of class-leading solutions to major organisations in fast moving industries in the UK. Focused on business improvement, our technology driven solutions deliver increased productivity and provide our clients with a competitive edge.
Our partners are pioneering global technology leaders, our solutions are implemented through a nationwide network of specialist installation, 24/7 servicing, support and repair services.
Introduction to Herbert
• Established 250 years ago in London
• Privately owned, employing almost 200 staff from all over the UK
• Herbert’s working ethos is ‘Making it happen’ and we believe this reflects our culture of dedication. Customers describe us as ‘someone we can trust’, thus we are consistently awarded repeat business
• Our in-depth expertise and excellence in the application of technology to improve business processes is reflected by our Platinum and Lead Partner status with some of the world's leading technology pioneers, such as Retail Pro
• We are at the forefront of leading edge technology, with national Sales, Service and Support teams
• Our innovative solutions can be found in many leading UK and ROI organisations that
Achievements
• First UK manufacturer to achieve ISO9001 and ISO22000
• Sole Supplier of weighing and printing solutions to Tesco
• First UK installation of Electronic Shelf Labels in the Convenience sector
• First UK Company to achieve GS1 accreditation in the Healthcare sector
• First UK Company to introduce digital weighing scales
Independence provides confidence to our customers that we will recommend the most appropriate products - and can provide support to them throughout the lifecycle, throughout the UK and ROI. Our skill in leveraging these relationships brings our customers the best combination of reliable service and implementation together with the latest technology.
Some of our customers include:
Moss Bros, Tesco, Mr.Hare, London Borough of Redbridge, Cartefi Conwy, Sainsbury’s, Coca-Cola, Morrisons, Royal Mail, M&S, BP Fuels, Waitrose, Budgens, McDonalds, The Co-Op, Greggs Bakers, Jessops, Lookers, Musgraves, Nisa and we provided installation services to a major 2012 sporting event in London.
Experienced project delivery
Herbert has a wealth of experience in delivering projects of all sizes, including service delivery, installation, configuration and hardware projects within the retail industry.
Our project management capability is well-developed, and we have a number of PRINCE2 trained project managers and all our projects are run using PRINCE2 methodology which includes detailed Scopes of Works, Work Instructions, Risk Assessments and Issue Logs.
Also part of the success of our project management depends upon effective communication between ourselves and the customer. During large projects Herbert hold daily conference calls with relevant customer personnel to ensure that the project is running smoothly and to allow any issues to be dealt with as soon as possible.
Additionally, checkpoint meetings are held to review progress against specific timetabled milestones. On completion of projects we complete a ‘Wash-Up’ which allows us to reflect on all aspects of the project, so that we can ensure continual professional development.
Servicing and SupportWe offer national field service coverage, with highly skilled and trained staff who are SAFEcontractor accredited, and dedicated to installation, fault diagnosing and fixing weighscales, EPOS, Mobile Computing Devices, Food Handling Equipment, People Counters, Podia Furniture, Electronic Shelf Edge Labels and Software solutions.
Depending on agreed customer requirements, our work can cover installation, rollout, staging and configuration for ‘Gold Build’ mobile devices and break-fix to keep assets running. We also have an internal repair team for a variety of ‘Return-To-Base’ products, with an average repair time of just 1.5hours
Working to Incident Management & Problem ITIL v2/3, our service vehicles carry over 250 items for first time fix, with a FTF of 97%, and all vehicles are fitted with trackers to ensure optimum allocation of resources when incidents occur.
Service CentreWe align our call desk processes to work alongside customer call desks (where applicable), to ensure that our response time is within the agreed service levels. Details of all service calls are logged and maintained on our system, and are used for reporting.
Interrogation on any of these criteria is possible to give accurate real-time performance statistics. Our skilled team average 200 national in-bound calls per day, our continuous improvement programme ensures the best possible service at all times
Our triage process at helpdesk first level, ensures that no-fault found can be immediately identified.
Quality ManagementOur quality management process covers all aspects of our business. Our continuous improvement process runs throughout the supply chain and is based on a Total Quality approach which utilises a combination of the best elements of the Juran, Demming and Crosby methodologies ensuring business decisions are fact based, focused at the required areas, and co-ordinated and implemented so that our customers and ourselves get maximum benefit.
Continuous Improvement is encouraged and supported throughout the business with personnel trained to perform their functions within a team environment and to constantly look for process and quality improvement and efficiency.
With regards to our environmental policy, we are committed to helping our planet and making the world a cleaner place for today, and our future generations.
Our key targets are to:
• Reduce Landfill • Reduce Carbon Emissions
Herbert is fully compliant with WEEE, RoHS and Battery Directives, and actively partners with the local council. We are also EEF Future Manufacturing Achievement award winners.
Our SolutionsHerbert is an approachable and proactive organisation, developing services and solutions with and for our customers. We create long-standing relationships based on years of successful collaboration.
Thanks to our high quality staff and effective processes, we are uniquely placed to offer our customers a reliable and truly outstanding service.
Focused on business improvement, our solutions are designed to increase productivity and provide our clients with the competitive edge.
Partnered with pioneering technology leaders from around the globe, we deliver the finest end-to-end solutions to a variety of vertical markets including;
• Retail • Convenience • Healthcare • Warehousing, Transport and Logistics• Mobile Workforce • Hospitality• Postal and Courier
Electronic Shelf LabellingHerbert is the leading UK partner for Pricer Electronic Shelf Labels (ESL)
Pricer is the leading company on the world market for electronic display and information systems to the retail industry, with more than 80 million electronic shelf labels delivered in 40 countries
Herbert’s range of ESL products meets all in-store shelf edge display requirements
These durable and lightweight products are available in various shapes, sizes and designs with different functionalities designed to suit a variety of environments
We offer labels for use on the shelf edge, in frozen and fresh food displays, and for peg-hook products, as well as larger labels for fruit and vegetable sections, deli counters and gondola endsAt the most basic level, ESLs cuts the cost of printing labels and offer savings in staff time when distributing and applying updated labels, However, ESLs offer enormous potential to increase revenue, profitability and competitive edge with flexible, responsive pricing opportunities.
ESL BenefitsESLs cuts the cost of printing labels and offers savings in staff time when distributing and applying updated labels, However, ESLs offer enormous potential to increase revenue, profitability and competitive edge with flexible, responsive pricing opportunities.
Examples include- Time of day offers where the offers change as different types of shopper visit the store- Dynamic pricing on certain products such as soft fruit and vegetables, based on stock levels or perhaps weather conditions- Central price management accurately ensuring maximum volume and margin can be achieved on every product in every store- Overcome retailer challenges of price compliance and automatic price changes- Easily update individual, grouped, or entire in-store labels, whenever and wherever they are located- Improved waste management using adaptive pricing strategies can result in a significant reduction in lost revenue and help retailers meet the increasing demands of both consumers and legislation to reduce waste- Improved operational process reduces the costs associated with merchandising and ensures that situations such as ‘Out of stock’ can be handled to minimise loss of revenue
Herbert was the first to install ESL in the UK convenience Sector
“Choosing Herbert Retail to deliver our ESL roll out was an easy decision; they have a huge amount of experience in technology products for the retail sector and are the leading UK Pricer re-seller, which is a world leading supplier of ESL units.”
Rav GarchaNisa Local
Mobile Computing SolutionsWhen it comes to mobile computing, we are a leading and experienced provider of the most efficient, reliable and trusted handheld and mobile computers available today.
We focus on providing productivity solutions to field based workers, warehousing, transportation and Logistics, as well as retailers. Our extensive skill-set extends from pre-sales consultation and site surveys, to ensure that customers choose the right product for their exact needs, through to product deployment, service and management.
Our mobile computing capabilityOur Site Survey ServicesWe pride ourselves in ensuring that the most suitable equipment is deployed for a given application. Our team of site survey specialists are highly skilled, and will carry out the necessary site survey work to ensure seamless product integration and deployment.When it comes to site surveys, Herbert offers over 250 years of experience in the crucial operational areas of a businesses. We will assess each and every aspect, in relation to our products, so as to move towards the development of a suitable implementation strategy that meets a customer’s exacting requirements.
Our Configuration and Staging ServicesAt Herbert we have an experienced staging and configuration area where we are able to provide a ‘Gold Build’ for a variety of mobile devices. This can include loading standard profiles, installing security and encryption standards and registering SIM cards on a customer’s domain. All standard software can be installed along with any Registry changes. This would generally be a completely automated process based on information held on our core system.
Our Transition to Implementation ServicesUsing our PRINCE2-qualified project management resource we are able to draw up an Implementation Plan with you, to suit your timescales and way of working.
Our Installation and Rollout ServicesOur experience covers UK-wide roll-outs of various mobility equipment, and we remain first choice from working with Tier 1 retailers such as Tesco, Sainsbury's, M&S and Morrisons for example, in a variety of sectors, including Healthcare, where we have provided rollouts to a number of NHS Trusts and Private Hospitals across the UK.
“Deploying a solution from Herbert, has allowed our health community to focus on the clinical quality elements of technology enabled innovation. Knowing that data is being handled in a safe and secure way, means the clinical teams can focus on delivering high quality patient care"
Stephen AppletonInformatics Merseyside
Retail Pro – Retail Software
Today, Retail Pro retail management software is used by more than 52,000 retail stores globally in markets such as fashion, luggage, footwear, collectibles, gifts, home furnishings, sporting goods, and accessories.
With unparalleled functionality, flexibility and ease-of-use, Retail Pro has established itself as a trusted solution for today's specialty retailers worldwide, which includes major fashion house names.
Herbert is uniquely placed as the lead Authorised Corporate Business Partner - offering complete end-to-end capability, covering software, hardware, consolation and managed service/support.
We are also exclusive UK and Ireland partners for the Retail Pro approved solution (RS Count) that Be-In-Retail offers, which integrates with Retail Pro.
Our Retail Pro capabilityOur Site Survey ServicesWe pride ourselves in ensuring that the most suitable software and supporting hardware, such as POS and people counting cameras, are deployed for a given application. Our team of site survey specialists are highly skilled, and will carry out the necessary site survey work to ensure seamless integration and deployment with existing software and hardware.
Our Configuration and Staging ServicesAt Herbert we have an experienced staging and configuration area where we are able to provide a ‘Gold Build’ for software solutions. This can include loading standard profiles, installing security, configuring POS units and installing Retail Pro.
Our Transition to Implementation ServicesUsing our PRINCE2-qualified project management resource we are able to draw up an Implementation Plan to suit individual timescales and way of working.
Our Installation and Rollout ServicesOur experience covers UK-wide roll-outs of software, and we remain first choice with customers in a variety of sectors.
“For me, the customer experience is everything. The Herbert team pulled-out the stops for me, developing, installing and then training my staff on the exact, complementary solution that suits my business philosophy; that system is Retail Pro, supported by the latest HP hardware.”
Marc Hare - Mr.Hare
EPOS SolutionsOur extensive experience ensures that we only offer proven, best-in-class, Point of Sale (POS) solutions, utilising the latest technology for high reliability and maximum performance, as well as utilising the latest aesthetic designs and minimal footprint for retail and hospitality environments.
We are positioned to maximise retail throughput and productivity with next generation EPOS solutions, and ensure that we deploy EPOS solutions that compliment specific retail environments.
We offer dedicated, proven solutions within Retail and Hospitality space.
Our EPOS capabilityOur Site Survey ServicesWe pride ourselves in ensuring that the most suitable equipment is deployed for a given application. Our team of site survey specialists are highly skilled, and will carry out the necessary site survey work to ensure seamless product integration and deployment.When it comes to site surveys, Herbert offers over 250 years of experience in the crucial operational areas of a businesses. We will assess each and every aspect, in relation to our products, so as to move towards the development of a suitable implementation strategy that meets a customer’s exacting requirements.
Our Configuration and Staging Services:At Herbert we have an experienced staging and configuration area where we are able to provide a ‘Gold Build’ for a variety of EPOS solutions. This can include loading standard profiles, installing security and installing retail software, such as Retail Pro for example.
Our Transition to Implementation ServicesUsing our PRINCE2-qualified project management resource we are able to draw up an Implementation Plan to suit individual timescales and way of working.
Our Installation and Rollout ServicesOur experience covers UK-wide roll-outs of various EPOS equipment, and we remain first choice with customers in a variety of sectors.
““..I really don’t know what to say; impressed is not a strong enough word to use! It has been an absolute pleasure working with you this week and everything you do is turned around so quickly. I have no concerns with Herbert’s ability to make the project a success, your attention to detail and focus is outstanding..”
Amanda Webster - Merchant Rentals PLC
People CountingWhen it comes to people counting, Herbert is an expert in both footfall counter systems and people counters. We offer a wealth of experience over a wide range of people counting solutions, which you might also know as footfall counters, pedestrian flow counters and customer counters.
The solutions that we offer, measure footfall for any application, though specialise in retail footfall. Our solutions will enable businesses to gain insight in to performance and costs, helping to enhance store profitability.Herbert is uniquely placed to offer Countwise and Be-In-Retail solutions. We are Exclusive UK and Ireland partners for the Retail Pro approved solution (RS Count) that Be-In-Retail offers.
Features:• Exact conversion rates• Improved location strategy• Offers real-time evaluation company's progress• Facilitates precise staff scheduling• Instigates reliable store performance reviews and branch comparisons• Facilitates effective evaluation of marketing campaigns• Helps with functional store design and merchandise placement• Identifies peak selling hours/days/weeks/months and seasonal/yearly trends• Improves service, maintenance and security levels based on reliable traffic predictions• Offers additional benefits of cost, profit and efficiency
Weighing, Labelling and FoodHerbert offers an extensive heritage and a broad range of scales and weighing equipment that can be tailored to fit many different retail environments, suiting every conceivable situation.
Our products are designed to withstand the rigours of the retailing environment and have been developed or sourced to provide the highest level of quality and reliability, while offering low total cost of ownership.
Our experienced systems integration team provide customised design and integration to provide the exact solution required, with maximum return on investment.
When it comes to scales and weighing solutions, we offer more than 250 years of experience in this field.
• Department Scales• Checkout Scales• Checkweighing Systems
Legal Metrology ComplianceHerbert works with customers to help identify and ensure compliance with verification regulations. Unlike the majority of other manufacturers we are able to provide expert advice on verification training, tools and accurate record production and maintenance, and enable customers to verify under their own system.
Our Weighing and Labelling capabilityOur Site Survey ServicesWe pride ourselves in ensuring that the most suitable weighing equipment is deployed for a given application. Our team of site survey specialists are highly skilled, and will carry out the necessary site survey work to ensure seamless product integration and deployment.
When it comes to site surveys, Herbert offers over 250 years of experience in the crucial operational areas of a business. We will assess each and every aspect, in relation to our products, so as to move towards the development of a suitable implementation strategy that meets a customer’s exacting requirements.
Our Configuration and Staging ServicesAt Herbert we have an experienced staging and configuration area where we are able to provide a ‘Gold Build’ for a variety of weighing solutions.
Our Transition to Implementation ServicesUsing our PRINCE2-qualified project management resource we are able to draw up an Implementation Plan to suit individual timescales and way of working.
Our unrivalled experience of the verification and re-verification process within the retail environment means that we can provide comprehensive advice and customised training that is required to ensure that customers meet individual country regulations.
“I would like to thank Herbert’s for a great piece of work and probably the smoothest project I have been involved in…”
John Graham - Tesco
Cash Handling SolutionsHerbert is an expert in cash handling deployment, and has been appointed as the exclusive UK partner for the globally leading CashGuard solution, a high quality turnkey product for efficient and secure cash handling. The system solves many of the problems encountered with traditional cash handling operations involving ordinary tills, and pays for itself in the savings that it creates.
• Easy to use both for customers and cashiers• Integrates with the POS and existing checkout counters• Creates a safer environment, since robberies are dramatically reduced• Cashier error when giving change is eliminated, as CashGuard collects payment and dispenses change• New closed-loop retail solution – Presidio• Coin and Note collectors, recyclers and movers
Our extensive experience within the retail environment puts us in a knowledgeable and trusted position for this product solution.
Our Cash Handling capabilityOur Site Survey ServicesWe pride ourselves in ensuring that the most suitable equipment is deployed for a given application. Our team of site survey specialists are highly skilled, and will carry out the necessary site survey work to ensure seamless product integration and deployment.
When it comes to site surveys, Herbert offers over 250 years of experience in the crucial operational areas of a business. We will assess each and every aspect, in relation to our products, so as to move towards the development of a suitable implementation strategy that meets a customer’s exacting requirements.
Our Transition to Implementation ServicesUsing our PRINCE2-qualified project management resource we are able to draw up an Implementation Plan to suit individual timescales and way of working.
Our Installation and Rollout ServicesOur experience covers UK-wide roll-outs of hardware such as CashGuard equipment, and we remain first choice with customers in a variety of sectors.
“The result from the pilot assured us of a high return on investment by minimising till discrepancies, speeding up end-of-day reconciliations and giving us a more flexible and secure till operation.”
Espen EnbergG-Max
Remote Device Management and 3G NetworkingEmbracing mobile computing leads to increased productivity, accuracy and quality by providing people with the information that they need, when and where they need it – securely.
Herbert is an Airwatch Partner - the class-leading enterprise solution for managing smartphones and mobile devices, which empowers staff, and manages sensitive data on devices remotely.
We know that 90-95% of mobile data sessions originate inside buildings and building users (customers and staff) now expect support for all mobile operators and emerging technologies, such as LTE.
Herbert is also the sole UK partner for Zinwave, adding value and saving customers considerable amounts of money within Healthcare, Retail and Hospitality environments.
“Deploying Airwatch from Herbert, has allowed our health community to focus on the clinical quality elements of technology enabled innovation. Knowing that data is being handled in a safe and secure way, means the clinical teams can focus on delivering high quality patient care"
Stephen AppletonInformatics Merseyside
What a handful of our customers say…“For me, the customer experience is everything. The Herbert team pulled-out the stops for me, developing, installing and then training my staff on the exact, complementary solution that suits my business philosophy; that system is Retail Pro, supported by the latest HP hardware.”Marc Hare – Mr.Hare Shoes
“..I really don’t know what to say; impressed is not a strong enough word to use! It has been an absolute pleasure working with you this week and everything you do is turned around so quickly. I have no concerns with Herbert’s ability to make the project a success, your attention to detail and focus is outstanding…”Amanda Webster - Merchant Rentals PLC
“..I have greatly appreciated the support and diligence that has been shown to make sure that not only do we get this job completed but it is done correctly and to the best of the abilities of all involved. The knowledge and experience that you have brought to the project and the partnership has been invaluable. My thanks also extend to the engineers who worked on this project - I feel that we have had a good relationship throughout this project and it would be a delight to work with you again in the future if our paths cross at another time..”Michael Swan - Greggs plc
“Deploying Airwatch from Herbert, has allowed our health community to focus on the clinical quality elements of technology enabled innovation. Knowing that data is being handled in a safe and secure way, means the clinical teams can focus on delivering high quality patient care”Stephen Appleton - Informatics Merseyside
More information?
For more detailed information, please contact us:
Herbert Retail Ltd18 Rookwood WayHaverhillSuffolk CB9 8PD
