1

High Performance Project Management - A Holistic Approach

Ukraine IT Weekend, Kyiv, Ukraine 15 September , 2012 Vijay Prasad

2

Project Progress – mismatch in expectation

3

Project Success: Standish Chaos Report -2009

Project’s Product/Service/Result -

Processes Project’s Product/Service/Result -

Processes

Project’s Product/Service/Result -

Processes

Project Context - Scope

Business Need/ Ideation & Project Acquisition

Develop Product/Service/Result

Benefit Realization/ Production/ Operations

Maturity/ Discontinue

Project Project

Project

Initiation

Monitoring and Control

Project’s Product/Service Life Cycle Phases

Planning Execution Closure

Project’s Product/Service/Result -

Processes

5

The performing organization ecosystem

Suppliers/

Partners

Customer

Stakeholders

Organization

PMO He Project Team

Project Manager

Project

Performing Organization – Creating project success

Project

Project Mgr

Success

Project Team

PMO

Organization

Customer

Stakeholders

Performing beyond expectation

Project

Project Mgr

Value

Project Team

PMO Organization

Customer

Stakeholders

Performing in Value Stretch Mode

8

Performance/Value Creation - Levels

Super Stretch

Stretch

Expectation

Project Manager Knowledge/Competencies & Behavior

Project Manager

Knowledge/Competencies 1. Project Management Knowledge 2. Performance 3. Personal 4. Domain 5. Technical 6. Contextual 7. Organizational 8. Customer, Stakeholder, Teams,

Executive Team 9. Problem Solving 10. Sustainability 11. Value Creation 12. Knowledge Management 13. Customer Relationship 14. Stakeholder Relationship 15. Leadership & Management 16. Project Manager Development 17. Entrepreneurial

Behaviors 1. Servant-Leader & Manager 2. People 3. Coping 4. Stretch 5. Executive Savvy 6. Customer Relationship 7. Stakeholder Relationship 8. Knowledge capture 9. Learnings 10. Entrepreneurial 11. Ethical

10

Super Stretch: Organization

Defined

Stretch: Customer Defined

Expectation: Project

Objectives

Project Manager - Stretch

Knowledge/Competencies & Behavior

Project Manager

Project Team Knowledge/Competencies & Behavior Knowledge/Competencies 1. Project Management Knowledge 2. Performance 3. Personal 4. Domain 5. Technical 6. Contextual 7. Organizational 8. Customer, Stakeholder, Teams,

Executive Team 9. Sustainability 10. Value Creation 11. Customer Relationship 12. Stakeholder Relationship 13. Leadership & Management 14. Entrepreneurial 15. Teamwork 16. Project Manager’ role,

responsibility & accountability

Behaviors 1. People 2. Coping 3. Stretch 4. Customer Relationship 5. Stakeholder Relationship 6. Self-Correcting 7. Teamwork 8. esprit de corps 9. Look Ahead by rotation 10. Ethical

Project Team

12

Project Team - Stretch

Knowledge/Competencies & Behavior

Super Stretch: Organization

Defined

Stretch: Customer Defined

Expectation: Project

Objectives

Project Team

Knowledge/Competencies 1. Vision 2. Leadership 3. Strategy 4. Culture 5. Training, Knowledge, Skills,

Experience 6. Methodologies 7. Monitoring 8. Help and Guidance 9. Governance 10.Research 11.Best Practices 12.Standards Development 13.Rescue /Paramedics 14.Tools & Techniques 15.Knowledge Management

Oversight/Services 1. Guidance 2. Standards 3. Methodology 4. Coaching & Mentoring 5. Governance 6. Monitoring 7. Knowledge capture 8. Learnings 9. Entrepreneurial 10. Ethical

PMO Knowledge/Competencies & Service

PMO as SSU

14

PMO - Stretch

Knowledge/Competencies & Service

Super Stretch: Industry Leadership

Stretch: Organization

Defined

Expectation:

Project Objectives/ Customer Defined

PMO as SSU

Knowledge/Competencies 1. Culture 2. Structures 3. Monitoring 4. Promoting and Support 5. Systems 6. Knowledge and Skills 7. Governance

Organization Knowledge/Competencies & Promotion

Oversight/Promotion /Support 1. Culture 2. Structures 3. Monitoring 4. Promoting and Support 5. Systems 6. Knowledge and Skills 7. Governance 8. Ethical

Organization

as SSU

16

Organization - Stretch

Knowledge/Competencies & Promotion

Super Stretch: Industry Leadership

Stretch: Organization

Defined

Expectation:

Project Objectives/ Customer Defined

Organization

as SSU

17

Value to Customer - Stretched

Super Stretch: Customer Defined

Stretch: Customer Defined

Expectation: Project

Objectives

Customer

18

Value to Stakeholders - Stretched

Super Stretch: Stakeholders

Defined

Stretch: Stakeholders

Defined

Expectation:

Project Objectives/ Customer Defined

Stakeholders

19

Value to Organization - Stretched

Super Stretch: Industry Leadership

Stretch: Organization

Defined

Expectation:

Project Objectives/ Customer Defined

Organization

20

Value Stretch Table

Target Stretch Super Stretch

Customer & Stakeholders

Project Objectives Customer Defined (Aligned to Customer’s Business Strategy )(1)*

Customer Defined (Aligned to Customer’s Business Strategy )(2)*

Project Manager Project Objectives + Customer Defined (1)

Customer Defined (2) Organization Defined/ Industry Leadership (3)*

Project Team Project Objectives + Customer Defined (1)

Customer Defined (2) Organization Defined/ Industry Leadership (3)

PMO Project Objectives + Customer Defined (1)

Customer Defined (2) Organization Defined/ Industry Leadership (3)

ORG Project Objectives + Customer Defined (1)

Customer Defined (2) Organization Defined/ Industry Leadership (3)

21

The performing organization system creating value

Initiation

Outcomes Assets

Monitoring and C

ontrol

Industry Standards Organization Specifics

Project Specific Individual

Professional Standards

People Process Product Technology ------------ ------------

Faster Better Cheaper Steadier Bigger ---------- ---------- Best Practices

Project

Planning

Execution

Closure

PMO Organization

Project Team

Project Manager

Customer Stakeholders

Adopted from the book: ‘‘PROJECT Management BEST PRACTICES Achieving Global Excellence” Second Edition - 2010 By HAROLD KERZNER, PH.D John Wiley & Sons, Inc.

22

Project Management Functions Expectation Management – Value Stretch Management

Industry Benchmark

Competencies/Leadership/Make it Happen Mindset

Effective Project Management Methodology

23

Project Management Functions Expectation Management – Value Stretch Management

Industry Benchmark

Quality Management

Integration Management

Scope Management

Time Management

Cost Management

Human Resource Management

Communications Management

Procurement Management

Risk Management

Initiation Planning Execution Closure

Monitoring & Control

Competencies/Leadership/Make it Happen Mindset

24

Project Management Functions Right Understanding The need for Project Product/Service/result and its scope

Project Product/Service/Result Life Cycle Project Proposal Project Contract and clauses Project Requirements Project Risks Project Constraints, assumptions Project Context

the customer the stakeholders

Right Resources Put the right team, the roles and responsibilities

Explain the project , requirements, deliverables, schedule, the acceptance criteria, the contractual clauses to team

25

Right Processes Select the right methodology Right Tools Select the right tools Maintain Risk Register

Project Management Functions

Right Communication Conduct a through initiation Explain team, PMO, Organization, Customer, and all stakeholders: the Planning, Execution, Monitoring & Control, Closure processes, the methodology, , roles & responsibilities, the communication process, the information reporting, escalation mechanism, issue resolution, Change control processes

26

Right Leadership Encourage stretch behavior, stretch value creation, Innovation/Creativity Create excitement Collaboration In what way I can improve value – Lead by example What are the learnings? Knowledge Capture

Right Mindset & Management Zero-surprise management Right Initiation, Right Planning, Right Execution, Right Monitoring & Control, Right Closure

Project Management Functions

27

Some Best Practices

1 Projects are born Red

2 Continuous Monitoring of Customer Delight - CDI

3 Generating at least one PM at the end of reasonably sized engagement

4 All Team Immersion

28

Some Best Practices

5 Value Register

6 Seeing the light at the end of the curved tunnel

7 Agile the non-agile

8 Best Practices Innovation/Creativity Index

29

Summary

1. Project Manager, Project team, PMO and Organization all have accountability toward project success

2. Project Manager, Project team with support from PMO and Organization should continually look for ways to create value beyond expectation

4. Project Manager, Project team, PMO and Organization should have the stretch mind-set and deliver with Zero Surprise

5. Project Manager, Project team, PMO and Organization should continuously look for Best Practices and spur innovation/creativity

3. Project Manager, Project team, PMO and Organization should have the right competencies

30

YOU ARE NOT JUST A PROJECT MANAGER

For all Project Managers…

31

YOU ARE THE CEO OF THE PROJECT!

32

Name: Vijay Prasad e-mail: vijayprasad001@gmail.com Mobile: +91- 98490-06070 Skype:vijayprasad001 Copyright © of Vijay Prasad

Thank you! Дякую!