AUL’s Headquarters in Napa, California From the day we opened our doors, AUL’s mission has been to become the premier service contract administrator in America by any quantifiable measurement of business activity. We believe the way to achieve this is by providing the highest level of service in the industry. AUL consistently invests in dedicated and talented people, infrastructure, and the continued development of our unique proprietary software platform, as well as high-tech processing solutions. Above all, we’ve never lost track of the fact that this business is about relationships, with you, and your customers. Maybe that’s why we’ve grown so rapidly from our beginnings as a simple partnership, Associates Underwriting Limited (AUL). In 1990 the company was founded by Luis Nieves, creator of the Any Year-Any Mileage ® underwriting concept. By 1993 the company had evolved into AUL Corporation. Despite increased competition in the marketplace, we’ve managed to preserve our leading position by simply providing excellent service to our clients and their customers, coupled with a strong financial position. Now is the time to learn more about our proven tradition of service, and what it can do for you. Our dealers and customers want to know that their service contract program will be there for them when they need it. In fact, of all the things we do for your customers, the most important is to ensure that their claims are paid promptly and reliably. AUL has an impeccable track record of providing customers peace of mind since 1990. In addition, we have put in place a “horizontally integrated structure” to ensure our dealers and customers are protected. AUL files federally as an insurance company and is obligor on service contracts in most states we do business in. Additionally, all AUL service Contracts are backed by a contractual liability insurance policy (CLIP) issued by an “A” rated carrier with over $26 Billion in assets. This means that our dealers and customers are protected by having a direct route to both the administrator and insurance company. History Insurance “A” Rated Insurance Company Dealer Customer Claims Reserves are held in Trust Account 1250 Main Street, Suite 300 Napa, CA 94559 aulcorp.com Main 800-826-3207 Fax 707-259-1867 Roadside / Towing 888-810-5150
Transcript
AUL’s Headquarters in Napa, California
From the day we opened our doors, AUL’s mission has been to become the premier service contract administrator in America by any quantifiable measurement of business activity. We believe the way to achieve this is by providing the highest level of service in the industry.
AUL consistently invests in dedicated and talented people, infrastructure, and the continued development of our unique proprietary software platform, as well as high-tech processing solutions. Above all, we’ve never lost track of the fact that this business is about relationships, with you, and your customers.
Maybe that’s why we’ve grown so rapidly from our beginnings as a simple partnership, Associates Underwriting Limited (AUL). In 1990 the company was founded by Luis Nieves, creator of the Any Year-Any Mileage® underwriting concept. By 1993 the company had evolved into AUL Corporation. Despite increased competition in the marketplace, we’ve managed to preserve our leading position by simply providing excellent service to our clients and their customers, coupled with a strong financial position.
Now is the time to learn more about our proven tradition of service, and what it can do for you.
Our dealers and customers want to know that their service contract program will be there for them when they need it. In fact, of all the things we do for your customers, the most important is to ensure that their claims are paid promptly and reliably. AUL has an impeccable track record of providing customers peace of mind since 1990. In addition, we have put in place a “horizontally integrated structure” to ensure our dealers and customers are protected. AUL files federally as an insurance company and is obligor on service contracts in most states we do business in. Additionally, all AUL service Contracts are backed by a contractual liability insurance policy (CLIP) issued by an “A” rated carrier with over $26 Billion in assets. This means that our dealers and customers are protected by having a direct route to both the administrator and insurance company.
HistoryInsurance
“A” Rated InsuranceCompany
Dealer
Customer
Claims Reserves are held in Trust Account
1250 Main Street, Suite 300
Napa, CA 94559
aulcorp.com
Main 800-826-3207
Fax 707-259-1867
Roadside / Towing
888-810-5150
Administration
Customer Service Team
The experience begins with our customer service team. Every phone call is answered by a real, live person, almost unheard of in today’s automated, pre-recorded “you fit in our box” call center mentality. AUL believes that each call is a treasured opportunity to engage with our customers and our team excels at promptly answering your call and getting you to the AUL team member who can best take care of your needs.
Operations Team
AUL offers electronic and manual submission. Once your policy arrives at AUL, we process the business quickly and accurately. Because our customers are covered from day one, we strive to get the policy in our system and available to handle claims and questions rapidly. Our operations team also supports cancellations, dealer account reconciliations and customized programs for our dealers, agents and finance companies.
Claims Team
When you ask our customers and agents what differentiates AUL in the market place, one of the most common responses is the AUL claims service. Unlike many in our industry, AUL seeks to find solutions to problems and common ground to pay claims, not technicalities to decline them. We view our dealers and repair facilities as partners in the process to create lasting relationships and get our contract holders back on the road as quickly as possible. Our claims adjuster team is made up of experienced professionals many of whom are ASE and factory trained. Additionally, we provide customized training for our team and a proprietary claims system to enhance speed and performance. We provide fast accurate and reliable service. Most claims are paid within two hours by credit card that includes properly submitted paperwork.
AUL is the premier vehicle service contract administrator in the United States. The reason is simple; our people. Since 1990 AUL has established a culture of excellence, teamwork and integrity. These qualities manifest into not only superior customer service, but AUL customer service!
The capacity to handle thousands
of calls daily
Zero wait time on 65% of all calls
Average hold time of just 25 seconds
SAME-DAY
PAID
CLAIMS PAYMENT
ASE Certified claims adjusters
Same- Day Claims Payment
Technology
Today’s fast paced environment demands electronicsolutions for conducting business. With our own AULproprietary software we can meet those demands andoffer a complete range of opportunities and solutionsfor you.
AUL has a tradition of simplicity (the first one page rate sheet solution in the industry), and our electronic solutions always offer a consistent theme: Simple, Simple, and Simple.
- Integration with the industry’s leading DMS providers
- Integration with the industry’s leading premium finance companies
- Paperless contract fulfillment
- Easy to use Online Cancellation Calculator
- Electronic access to marketing materials
- Real time access to a comprehensive set of reports
- Chat live with web support for online training
- Online Contract holder coverage details
Simple and easy, but how does this make you more money?
- Higher CSI creating stronger customer retention
- Reduced operational costs through electronic remittance
- Customize your options to meet your dealership sales needs
- Work more efficiently saving you time and money
- Electronic access to marketing materials
- Easy access to an array of sales tools
oF aLL the thIngs we do For your customers, the
most Important Is to ensure that theIr cLaIms are
paId promptLy and reLIabLy. auL Is backed by the
power oF seLect assurant soLutIons companIes
that have been rated “a” or “a-“ by a.m. best, aLL
oF whIch specIaLIze In extended servIce programs.
Now is a good time to learn about how these companies can protect your customers’ automotive investment and improve their satisfaction.
The performance of all AUL policies are backed by a contractual liability insurance policy issued by one of these Assurant Solutions companies:
Reliable Assets ($ in billions)
24.0 24.5 25.4 25.2 26.7
03 04 05 06 07
Revenue ($ in billions)
7.0 7.4 7.5 8.0 8.4
03 04 05 06 07
Assurant solutions Company A.M. Best Rating*
American Bankers Insurance Company of Florida A (Excellent)
American Reliable Insurance Company (Minnesota ONLY) A- (Excellent)
CoMPAny DesCRiPtion
Assurant Solutions is part of Assurant, Inc., a leading provider of specialized insurance products and related services in North America and other international markets. The four key businesses — Assurant Employee Benefits, Assurant Health, Assurant Solutions, and Assurant Specialty Property— have partnered with clients who are leaders in their industries and who have built leadership positions in a number of specialty insurance market segments in North America and other international markets.
* A.M. Best Rating affirmed July 2007. A.M. Best is a company that rates insurance companies based on financial strength and operating performance. An “A” (Excellent) rating is the third-highest rating out of 16 categories and an A- (Excellent) rating is the fourth- highest rating out of 16 categories. A.M. Best Company ratings range from A++ to F. The A.M. Best Company neither endorses nor is affiliated with American Bankers Insurance Company of Florida or American Reliable Insurance Company.
I N S U R A N C E F E E
AD
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INS
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POLIC
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AUL
ASSURANT SOLUTIONS*
(ABIC/ARIC)
DEALER
CUSTOMER
Reliable WHAt Does A HoRizontAl insuRAnCe stRuCtuRe MeAn foR Aul’s DeAleRs?
AUL files federally as an insurance company, meaning the primary reserves are held on AUL’s books. In the unlikely event that AUL would close its doors, the customer would have a direct relationship with ABIC/ARIC. Each AUL policy is printed with a direct 800 number to ABIC/ARIC, eliminating any need for the dealer to be involved in this process. In the event that ABIC/ARIC would close its doors, the primary reserves would be on AUL’s books, allowing the company to operate in a normal fashion.
American Bankers Insurance Company of Florida has a Best’s Rating of “A” (Excellent) by A.M. Best Company, an organization that rates insurance
companies based on financial strength and operating performance. The A.M. Best Company ratings range from A++ to F. The “A” rating is the third-
highest out of 16 categories. The A.M. Best Company neither endorses nor is affiliated with American Bankers Insurance Company of Florida.
* Assurant Solutions Company: American Bankers Insurance Company of Florida (“ABIC”), American Reliable Insurance Company (“ARIC”)
steP 1 Premium submitted to AUL
steP 2 Insurance paid
steP 3 AUL administers each vehicle service contract (VSC)
steP 4 ABIC/ARIC issues a contractual liability insurance policy for each VSC
AUL Insurance Structure
Best's Credit Rating and Report Updates for AMERICAN BANKERS INSURANCE COMPANY OF FLORIDA
Best's Rating of A g (Excellent) Financial Size Category of XIII ($1.25 Billion to $1.5 Billion)
Rating Category (Excellent): Assigned to companies that have, in our opinion, an excellent ability to meet their ongoing insurance obligations. A.M. Best assigns each letter rated (A++ through D) insurance company a Financial Size Category (FSC), which is designed to provide a convenient indicator of the size of a company based on reported policyholders' surplus and conditional or reserve funds.
The objective of Best's Credit rating system is to provide an opinion of an insurer's financial strength and ability to meet ongoing obligations to policyholders. Our opinions are derived from the evaluation of a company's balance sheet strength, operating performance and business profile as compared to Best's quantitative and qualitative standards. View our Best's Credit Rating Methodology for more information.
While Best's Credit Ratings reflect our opinion of a company's financial strength and ability to meet its ongoing obligations to policyholders, they are not a warranty, nor are they a recommendation of a specific policy form, contract, rate or claim practice. View our entire notice for complete details.
The rating symbols "A++", "A+", "A", "A-", "B++", and "B+" are registered certification marks of the A.M. Best Company, Inc.
Note: The above information reflects the most recent Best's Credit Rating for this company, which may have been released subsequent to the creation of the following AMB Credit Report - Insurance Professional.
AMB Credit Report - Insurance Professional provides detailed business overview, extensive financial data and analytical commentary, product and geographic information, company history, as well as the rationale supporting the financial strength rating assigned by A.M. Best. These reports are updated on a regular basis based on input and analysis performed throughout the year.
Report Revision Date - 01/06/2012 *
The Report Revision Date * represents the last significant material change made to this report. Other non-material changes may have been made to this report subsequent to this date, but are not reflected in the report revision date. The AMB Credit Report - Insurance Professional below was created based on the following dates.
*Note: The Rating and Commentary 1 date outlines the most recent updates to the Company's Rating, Rationale, and Report Commentary for key rating and business changes. Report commentary may include significant changes to Business Review, Financial Performance/Earnings, Capitalization, Investment/Liquidity, or Reinsurance sections of the report. The Financial 2 date reflects the current status of the financial tables found within the body of the Report, including whether the data was loaded as received or had been run through our quality control cross-check process. The General Information 3 date covers key areas that may have changed such as corporate structure, states licensed or officers and directors.
Rating and Commentary 1 Financial 2 General Information 3
Best's Credit Rating: 12/13/2011 Time Period: 3rd Quarter - 2011 Corporate Structure: N/ARating Rationale: 12/13/2011 Last Updated: 12/14/2011 States Licensed: 01/10/2002
11222 Quail Roost Drive, Miami, Florida, United States 33157 Web: www.assurantsolutions.com
Report Revision Date: 01/06/2012
BEST'S FINANCIAL STRENGTH RATING
Based on our opinion of the consolidated Financial Strength of the property/casualty members of Assurant P&C Group, which operate under a group structure, each group member is assigned a Best's Financial Strength Rating of A (Excellent). The company is assigned the Financial Size Category of Class XIII, which is the Financial Size Category of the group.
RATING RATIONALE
Rating Rationale: American Bankers Insurance Company of Florida (ABIC) is assigned a group rating based on its role and strategic importance to the group's overall strategy, common ownership, common management and the explicit support provided through intercompany reinsurance agreements and the implied support of future parental commitment. ABIC is one of two companies which make up the majority of the group from both a premium and surplus perspective. It plays a vital part in the overall operation and is a reinsurer of several of its affiliated companies.
The following text is derived from the report of Assurant P&C Group.
The rating applies to the seven members of Assurant P&C Group (Assurant P&C). These members companies are afforded rating enhancement given their respective roles within the group and their contributions which, in collaboration, are integral to the group's overall business strategy. The rating enhancement also recognizes the group's centralized underwriting control and the capital support from its publicly traded ultimate parent, Assurant Inc. (Assurant), and operates as a cohesive unit in terms of underwriting capacity and capabilities.
The rating acknowledges the group's solid risk-adjusted capitalization, robust operating profitability and its focused business strategy which offers customized solutions to its clients by leveraging unique risk sharing, technology, distribution and marketing capabilities. The rating also takes into consideration the group's leadership positions in its core specialty markets, its long-term strategic relationships with market leaders and the financial and operational flexibility afforded by Assurant. Somewhat offsetting these positive factors are the group's exposure to natural catastrophes, challenging macroeconomic conditions that can indirectly impact operating results as many of the group's products are tied to consumer loans and purchases, and elevated ceded reinsurance leverage, which is due mainly to the group's purchase of third-party catastrophe reinsurance, participation as an administrator of the National Flood Insurance Program, and the use of client company captive reinsurers.
The positive rating attributes are derived from the group's leadership position in the delivery of credit-related insurance products, lender-placed homeowners insurance, manufactured housing
insurance, vehicle service contracts and retail extended service contracts, which affords it access to a vast customer base through its large number of distribution sources in North America. While the group's distribution is broad and diverse, some concern remains regarding the potential for continued growth and the future stability of operating performance as a result of the weakened U.S. and global economies. However, management has continued to focus on leveraging its core capabilities of managing risk, integrating complex administration systems and developing relationships with its large distribution partnerships to offset some of the potential concern.
The credit insurance market has gone through major changes in recent years. While these changes have impacted the group, the organization has positioned itself to take advantage of the new environment and has been emphasizing other segments. This is evidenced by the group's growth in its specialty property business, both organically and through acquisitions, and other specialty areas both domestically and internationally in recent years. However, the group's exposure to hurricane- and wind-related losses has increased on a gross basis. The net exposure has also grown, with the increase compounded by higher retentions. The group reported significant levels of weather- and catastrophe-related gross losses in 2008 and 2011. While the effect of these losses was largely offset by third-party reinsurance, growth in this book of business, in conjunction with the group's increased retention and higher costs associated with its property CAT treaty, could result in greater variability in earnings in the future. This concern is somewhat offset by the book's geographic spread of risk, management's utilization of risk management (including tracking aggregation of risks and increasing the limits of its property CAT treaty) and expectations of continued profitable earnings.
While the rating for Assurant P&C Group is stable, future positive rating actions may result from the group's continued strong operating performance, along with its strengthening risk-adjusted capitalization. However, negative rating actions could result if operating performance falls markedly short of A.M. Best's expectations. This includes the impact that the poor macroeconomic environment may have on the group's revenue, profitability and distribution partners.
FIVE YEAR RATING HISTORY
KEY FINANCIAL INDICATORS
Best's Financial Strength Rating: A g Outlook: Stable
Best'sDate FSR12/13/11 A g11/18/10 A g11/18/09 A g11/25/08 A g06/24/08 A g07/17/07 A g
__________ Statutory Data ($000) __________Direct Net Pretax
Period Premiums Premiums OperatingEnding Written Written Income2006 1,432,753 753,593 57,6912007 1,460,517 799,150 63,417
Page 3 of 19AMB Credit Report - Insurance Professional - AMERICAN BANKERS INSURANCE C...
The Original - Any Year-Any Mileage Service Contract
Doing business nationally since 1990
"A" Rated Insurance Carrier
Administrator Obligor
Dealer Participation Programs
Online Rating, E-Contracting & Remittance
Premium Financing Available
Cash down 0% Payment Plan Available
Day One Coverage
Transferable & Renewable
5 levels of coverage · Powertrain up to Exclusionary
One Page Rate Sheet
All Service Plans Include Roadside Assistance:
( Up to 150 mile Towing, Flat Tire Change, Fuel Delivery, Battery Jump, Key Lockout )
Rental Car
Wear and Tear Included
Seals & Gaskets Available or Included
Diesel, Turbo & Supercharger Coverage Available
4x4 and Lift Kits (up to 4") Available
Commercial Use Vehicle Option
Enhanced Electrical Option
Warranty Remaining Option
Claims Pay up to Retail Parts & Labor
Same Day Claims Payment with Credit Card or ACH
AUL PROGRAMS
LIMITS OF LIABILITY
AUL Limited Warranty Program 3/3 - $1,500 total aggregate AUL Essentials Program 3/3 - $1,500 total aggregate 6/6 - $2,000 total aggregate 12/12 - $2,500 total aggregate 18/18 - $3,000 total aggregate AUL 5/100 Program $3,000 Engine, $2,000 Transmission, $1,500 Drive Axel total aggregate AUL Core Program Powertrain - $3,000 total aggregate Classic - $4,000 total aggregate Vintage - $5,000 total aggregate Estates – Actual Cash Value at time of repair Reserve - Actual Cash Value at time of repair
Limited Warranty
Program
Program Rate Sheet & Guidelines
3 Month / 3,000 Miles Plan: HLW Rate: $125.00
The HLW has a cost of $125.
The HLW has an aggregate of $1500.
In order to market the HLW and dealer must sell an average of 10 per month. This average production
for the HLW supports the lower reserve, yet higher aggregate limit.
In accordance with State and Federal guidelines, it is necessary for all Vehicles on a Dealership’s lot to
be labeled with a Buyers Guide. This does not mean that all Vehicles are required to be checked “With
Warranty”. Those Vehicles that are ineligible for the program should be checked “As Is”.
Dealer must remit bi-weekly the proper monies due the Administrator and copies of all Limited
Warranty Enrollments.
For any Vehicle sold “With Warranty” that includes a Vehicle Service Contract sale, the Dealer must
remit the full cost of the Limited Warranty. The Administrator is unable to relieve the Dealer’s legal
responsibility to maintain the Limited Warranty, after it has been placed on the Vehicle.
Note‐ we are unable to “un‐certify” a vehicle, so in the event that a dealer does up‐sell to a VSC, they
need to staple the LW contract to the VSC, and remit for the VSC only‐ there is no need to include the
LW remittance.
There is NO age restriction for vehicle eligibility in the HLW program, eligible vehicles are the same as
listed in the SNA Program.
The Limited Warranty protection is subject to a $100 deductible per repair. The HLW cannot be
cancelled, transferred or upgraded.
Also included in this program, any un‐used claims reserves are shared with the dealer once the book of
business expires.
Ineligible Vehicles Acura NSX, Alfa Romeo, Audi R-Series, Audi RS-Series, Audi S-Series, Audi 2.7L Equipped, Bentley, BMW 8 Series, BMW M Series, BMW Z8, Cadillac Allante, Cadillac Catera, Cadillac XLR, Chevrolet Corvette/GS/ZO6/ZR1, Chevrolet SSR, Chrysler Prowler, Chrysler/Dodge SRT, Daewoo, Daihatsu, Dodge Sprinter, Dodge Stealth, Dodge Viper, Ferrari, Fiat, Ford Cobra Models, Ford GT, Ford Saleen, Ford SVT Models, Ford Mach1, Hummer H1, Jaguar XJ Series, Jaguar XK Series, Jeep SRT Models, Land Rover Range Rover, Lamborghini, Lotus, Maserati, Mercedes AMG Series, Mercedes CL Class, Mercedes G/GL Class, Mercedes S/SL Class, Merkur, MG, Mitsubishi 3000GT, Mitsubishi Lancer EVO, Nissan GTR, Peugeot, Pininfarina, Plymouth Prowler, Porsche, Renault, Sterling, Subaru WRX STI, Triumph, Volkswagen Phaeton, Volkswagen Touareg (10 Cylinder), Yugo, Vehicles Exceeding One-Ton, Pre-1983 American Diesel Equipped Vehicles, Buses, Squad Cars, Taxis, Commercial Use Vehicles, Racing Vehicles, Factory "Buyback" Vehicles, "Gray Market" Vehicles, Salvaged Vehicles, All Exotic Vehicles, Vehicles modified from Manufacturer Specifications, Vehicles equipped with a 10 Cylinder Engine (except Trucks/Vans), Vehicles equipped with a 12 Cylinder Engine or W8 Engine.
LIMITED WARRANTY This Limited Warranty takes effect immediately upon the sale of vehicle to purchaser for the period of time this Limited Warranty is in effect and is subject to the following terms and conditions:
The Issuing Dealer agrees, subject to the terms and conditions as itemized herein, that it will, for the period of time this Limited Warranty is in effect, make repairs or replacement to be made by an authorized licensed repair facility, at no cost (subject to applicable deductible) for parts or labor (subject to items specifically excluded) to the Limited Warranty Holder, provided that such repairs or replacement of parts is required due to a mechanical breakdown of such covered parts and provided the proper claims submission procedures as outlined below have been followed. Mechanical breakdown is defined as a failure of a defective part or faulty workmanship as supplied by the Manufacturer or Issuing Dealer and also includes gradual reduction in operating performance due to wear and tear, but does not include damage resulting from failure of non covered components. Repair shall be performed by the Issuing Dealer or repair facility so authorized by the Administrator to make such repair, using parts of like kind and quality. No coverage is afforded under this Limited Warranty for any loss covered by the manufacturer’s warranty or for any defects for which the manufacturer has announced a recall program. Issuing Dealer and Administrator neither assume nor authorize any other person to assume for it any other obligations or liabilities in connection with the vehicle covered hereunder except those obligations and liabilities stated in the Limited Warranty. This Limited Warranty is not transferable to a subsequent owner. Your Limited Warranty protection is subject to a $100 deductible per repair.
AUL LIMITED WARRANTY ENROLLMENT FORM Vehicle Inspection Form must be attached to this Enrollment Form
Month Day Year
Enter Vehicle Purchase/Effective Date (Print): ADMIN USE ONLY: Limited Warranty Number:
CHECK PLAN &TERM The term of this Limited Warranty will expire on the first to occur of mileage or stated period below. If a box is not checked, “DLW Plan” 1 Month/1,000 Miles will apply.
L I M I T E D W A R R A N T Y P O W E R T R A I N C O V E R A G E
DEDUCTIBLE: $100.00 PER REPAIR ADMIN USE:
OWNER’S INFORMATION FIRST NAME LAST NAME
CITY STATE ZIP CODE
ADDRESS TELEPHONE NUMBER
DEALER INFORMATION DEALERSHIP NAME DEALER’S EMPLOYEE NAME (PRINT)
CITY STATE ZIP CODE
ADDRESS TELEPHONE NUMBER
INDICATE DRIVE TYPE: LIENHOLDER:
VEHICLE INFORMATION
2WD 4WD/AWD
YEAR MAKE AND MODEL PRESENT MILEAGE
VIN:
DLW PLAN 1 Month/1,000 Miles
( )
( )
/ / LWA
JLW PLAN 1 Month/1,000 Miles
CLW PLAN 3 Month/3,000 Miles
HLW PLAN 3 Month/3,000 Miles
GLW PLAN 6 Month/6,000 Miles
______________________ PLAN ______________________ MONTH ______________________ MILES
WHAT TO DO IN THE EVENT OF A MECHANICAL BREAKDOWN It is your duty to use all reasonable means and precautions to protect the vehicle from further damage. Continued operation of the vehicle after any mechanical breakdown occurs, constitutes failure to protect the vehicle in all cases, and any further damage as a result of your failure to protect the vehicle shall not be recoverable. 1. Bring your vehicle to an authorized licensed repair facility during normal Service Department working hours. 2. In all cases, you or your designated repair facility, must contact the Administrator prior to proceeding with any repairs. Claims Dept. (888) 285-2567 3. Repair Orders for completed, prior authorized, repairs should be sent to the following address for Reimbursement:
A.U.L.Corp., 1250 Main Street, Suite 300, Napa, CA 94559 (888) 285-2567 4. Warranty Administrator will then reimburse you or your authorized licensed repair facility, for all covered repairs on behalf of the Issuing Dealer.
COVERED COMPONENTS
EXCLUSIONS A. Damage caused by inadequate fluid levels are not covered by this Limited Warranty. Check fluid levels every 300 miles or when refueling. B. Fluid loss, shop supplies, maintenance items, adjustments, diagnosis, freight, and state or local tax are excluded from coverage. C. PARTS THAT ARE NOT EXPRESSLY LISTED ARE NOT COVERED
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY This Limited Warranty does not cover: A. Any mechanical breakdown or failure of components still under the Manufacturer’s Warranty. B. Repairs to seized or damaged engines and/or transmissions due to continued operation without sufficient oil or coolant. Warranty holder is responsible for
making sure the oil warning light/gauge and the temperature light/gauge are functioning properly before operating the vehicle. Warranty holder is required to pull the vehicle off the road immediately and discontinue operation when either of these lights/gauges registers inadequate protection or performance.
C. Damage caused by pre-ignition detonation, pinging, improper/contaminated fuel or improper engine adjustments. D. Replacement of maintenance items such as but not limited to spark plugs, ignition points, positive crankcase ventilator valve, filters, lubricants, oil, brake and
clutch parts, coolant, thermostats, even when used in conjunction with replacement of covered parts. E. Liability in excess of the actual cash value of the specified parts and of the labor for the repair or replacement thereof. F. Damage caused by loss of oil, lubricant or coolant due to failure of non-covered part. G. Mechanical Breakdown due to hauling trailers without Manufacturer’s recommended trailer towing equipment or hauling trailers in excess of rated capacity of
the vehicle or failure to follow the Manufacturer’s Operator’s Manual. H. Mechanical Breakdown as a result of racing, competition driving, sustained high speed use, acceleration trails, wide open throttle operation, high speed
acceleration or shifting of transmission gears at high engine RPM. I. Mechanical Breakdown of parts substituted for standard or optional equipment; not intended by the Vehicle Manufacturer to be used in the described vehicle. J. Mechanical Breakdown of parts subject to recall and/or replacement by the Manufacturer or for the repair to any component/part covered by the Federal
Emission Warranty, or a repairer’s warranty. K. Mechanical Breakdown or failure caused by engine sludge or corrosion; rust, residue, or corrosion in radiator or core. L. Mechanical Breakdown of any parts covered in this Limited Warranty if any Hi-Performance, competition, or other non-standard equipment has been installed
in described vehicle or if any engine parts as supplied by vehicle manufacturer have been disconnected or altered to increase performance. M. Mechanical Breakdown on vehicles for which the true mileage cannot be determined. N. Loss of time, expense, storage charges, loss of use of vehicle, loss of profits, income or other consequential damages, including loss or damage or injury to
persons or property resulting from failure of any of the above listed parts of the covered vehicle. O. Damage to a covered component resulting from Mechanical Breakdown or Failure of a non-covered component. P. Damage to a non-covered component which was damaged as a result of a failure of a covered component/failure. Q. Repairs to correct loss of compression or oil consumption related to burnt, carboned, or worn piston rings or valve parts. R. Mechanical Breakdown caused by ruptured or damaged rubber boots. S. Damage due to carbon build up in cylinders. T. Malfunctions resulting from collision, vandalism, neglect, abuse, falling missiles or objects, fire, theft, larceny, explosion, lightning, earthquake, windstorm, war,
hail, water, flood, malicious mischief, riot, civil commotion, labor difficulties or Acts of God. U. Any Mechanical Breakdown occurring outside the United States of America or Canada. V. The total cost (Labor and Parts) of a repair/replacement of a covered component/part in excess of the actual cash value of the vehicle at the time of the repair
or Mechanical Breakdown. W. Accumulation of repair claims which exceed an aggregate amount of $750.00 on plans CLW and DLW; and $1500.00 on all other plans, including GLW, HLW,
and JLW. X. 10 Cylinder Engines (except Trucks/Vans), 12 Cylinder Engines, W8 Engines, G.M. HT4100 Engines, and Audi 2.7 Engines.
Administered By: A.U.L. Corp., 1250 Main Street, Suite 300, Napa, CA 94559 - Claims Dept: (888) 285-2567
ENGINE Crankshaft and bearings, oil pump, fuel pump, water pump, internal timing gears or chain, camshaft and camshaft bearings, valve lifters, rocker arm assemblies and push rods, valve guides, pistons and rings, wrist pins, connecting rods, distributor drive gear, all internal components of and including engine block and cylinder heads, manifolds, and the turbocharger housing. Gaskets and oil seals. DIESEL ENGINE All of the above listed parts, plus diesel fuel injection pump and vacuum pump. TRANSMISSION/TRANSAXLE Case, all internally lubricated parts, torque converter. Includes transfer case and all internally lubricated parts. FRONT/REAR-WHEEL DRIVE Final drive housing, all internally lubricated parts, axle shafts, axle housing and axle shaft bearings, constant velocity joints, axle housing, all internally lubricated parts, propeller shafts, “U” joints.
SAMPLEarning light/gauge and the temperature light/gauge are functioning properly before operating the vehicle. Ware road immedia d discontinue operation when either of these lights/gauges registers inadequare-ignition detonation, pinging, per/contaminated fuel or improper engine adju
ance items such as but not limited to park plugs, ignition points, positive crankcase ventilator valve filters, thermostats, even when used in conjunction with replacement ofthe actual cash value of the specified parts and of the labor for the repair or replacement thereof.
of oil lubricant or coolant due to failure of non covered part
Program Rate Sheet & Guidelines 3 Month / 3,000 Miles of Powertrain Coverage
Any Year – Any Mile Eligibility Day One Coverage - $250 Deductible
Seals & Gaskets and Wear & Tear Coverage Provided Limit of Liability Is ACV at Time of Repair Dealer Profit Sharing Program Included
Dealer Cost: $195.00
Administrator agrees to provide annually to the Dealer, calculated from the date of this Agreement, a retrospective
commission equal to fifty percent (50%) of the Underwriting Profit. “Underwriting Profit” is defined as the total
Reserves remaining from expired Warranties after subtracting the sum of both paid and incurred-but-not-paid
claims, as of the date of calculation. “Reserves” is defined as monies calculated by the Administrator that are
withheld for the payment of claims and related claims administration expenses.
In order to market this program dealer must provide warranty on all eligible vehicles.
In accordance with State and Federal guidelines, it is necessary for all Vehicles on a Dealership’s lot to be labeled
with a Buyers Guide. This does not mean that all Vehicles are required to be checked “With Warranty”. Those
Vehicles that are ineligible for the program should be checked “As Is”.
Dealer must remit bi-weekly the proper monies due the Administrator and copies of all Limited Warranty
Enrollments.
Note‐ we are unable to “un‐certify” a vehicle, so in the event that a dealer does up‐sell to a VSC, they need to
staple the LW contract to the VSC, and remit for the VSC only‐ there is no need to include the LW remittance.
There is NO age or mileage restriction for vehicle eligibility in the program, eligible vehicles are the same as
listed in AUL’s core service contract (SNA) Program. Ineligible vehicles are listed below.
This program cannot be cancelled, transferred or upgraded.
Ineligible Vehicles Acura NSX, Alfa Romeo, Audi R-Series, Audi RS-Series, Audi S-Series, Audi 2.7L Equipped, Bentley, BMW 8 Series, BMW M Series, BMW Z8, Cadillac Allante, Cadillac Catera, Cadillac XLR, Chevrolet Corvette/GS/ZO6/ZR1, Chevrolet SSR, Chrysler Prowler, Chrysler/Dodge SRT, Daewoo, Daihatsu, Dodge Sprinter, Dodge Stealth, Dodge Viper, Ferrari, Fiat, Ford Cobra Models, Ford GT, Ford Saleen, Ford SVT Models, Ford Mach1, Hummer H1, Jaguar XJ Series, Jaguar XK Series, Jeep SRT Models, Land Rover Range Rover, Lamborghini, Lotus, Maserati, Mercedes AMG Series, Mercedes CL Class, Mercedes G/GL Class, Mercedes S/SL Class, Merkur, MG, Mitsubishi 3000GT, Mitsubishi Lancer EVO, Nissan GTR, Peugeot, Pininfarina, Plymouth Prowler, Porsche, Renault, Sterling, Subaru WRX STI, Triumph, Volkswagen Phaeton, Volkswagen Touareg (10 Cylinder), Yugo, Vehicles Exceeding One-Ton, Pre-1983 American Diesel Equipped Vehicles, Buses, Squad Cars, Taxis, Commercial Use Vehicles, Racing Vehicles, Factory "Buyback" Vehicles, "Gray Market" Vehicles, Salvaged Vehicles, All Exotic Vehicles, Vehicles modified from Manufacturer Specifications, Vehicles equipped with a 10 Cylinder Engine (except Trucks/Vans), Vehicles equipped with a 12 Cylinder Engine or W8 Engine.
3 MONTH / 3,000 MILE LIMITED WARRANTY WHAT TO DO IN THE EVENT OF A MECHANICAL BREAKDOWN It is your duty to use all reasonable means and precautions to protect the vehicle from further damage. Continued operation of the vehicle after any mechanical breakdown occurs, constitutes failure to protect the vehicle in all cases, and any further damage as a result of your failure to protect the vehicle shall not be recoverable. 1. Bring your vehicle to an authorized licensed repair facility during normal Service Department working hours.
2. In all cases, you or your designated repair facility, must contact the Administrator prior to proceeding with any repairs. Claims Dept. (888) 285-2567
3. Repair Orders for completed, prior authorized, repairs should be sent to the following address for Reimbursement:
COVERED COMPONENTS - $250 Deductible EXCLUSIONS A. Damage caused by inadequate fluid levels are not covered by this Limited Warranty. Check fluid levels every 300 miles or when refueling. B. Fluid loss, shop supplies, maintenance items, adjustments, diagnosis, freight, and state or local tax are excluded from coverage. C. PARTS THAT ARE NOT EXPRESSLY LISTED ABOVE ARE NOT COVERED
This Limited Warranty does not cover: A. Any mechanical breakdown or failure of components still under the Manufacturer’s Warranty. B. Repairs to seized or damaged engines and/or transmissions due to continued operation without sufficient oil or coolant. Warranty holder is responsible for making sure the oil warning light/gauge and the temperature light/gauge are functioning properly before operating the vehicle. Warranty holder is required to pull the vehicle off the road immediately and discontinue operation when either of these lights/gauges registers inadequate protection or performance. C. Damage caused by pre-ignition detonation, pinging, improper/contaminated fuel or improper engine adjustments. D. Replacement of maintenance items such as but not limited to spark plugs, ignition points, positive crankcase ventilator valve, filters, lubricants, oil, brake and clutch parts, coolant, thermostats, even when used in conjunction with replacement of covered parts. E. Liability in excess of the actual cash value of the specified parts and of the labor for the repair or replacement thereof. F. Damage caused by loss of oil, lubricant or coolant due to failure of non-covered part. G. Mechanical Breakdown due to hauling trailers without Manufacturer’s recommended trailer towing equipment or hauling trailers in excess of rated capacity of the vehicle or failure to follow the Manufacturer’s Operator’s Manual. H. Mechanical Breakdown as a result of racing, competition driving, sustained high speed use, acceleration trails, wide open throttle operation, high speed acceleration or shifting of transmission gears at high engine RPM. I. Mechanical Breakdown of parts substituted for standard or optional equipment; not intended by the Vehicle Manufacturer to be used in the vehicle. J. Mechanical Breakdown of parts subject to recall and/or replacement by the Manufacturer or for the repair to any component/part covered by the Federal Emission Warranty, or a repairer’s warranty. K. Mechanical Breakdown or failure caused by engine sludge or corrosion; rust, residue, or corrosion in radiator or core. L. Mechanical Breakdown of any parts covered in this Limited Warranty if any Hi-Performance, competition, or other non-standard equipment has been installed in described vehicle or if any engine parts as supplied by vehicle manufacturer have been disconnected or altered to increase performance. M. Mechanical Breakdown on vehicles for which the true mileage cannot be determined. N. Loss of time, expense, storage charges, loss of use of vehicle, loss of profits, income or other consequential damages, including loss or damage or injury to persons or property resulting from failure of any of the above listed parts of the covered vehicle. O. Damage to a covered component resulting from Mechanical Breakdown or Failure of a non-covered component. P. Damage to a non-covered component which was damaged as a result of a failure of a covered component/failure. Q. Repairs to correct loss of compression or oil consumption related to burnt, carboned, or worn piston rings or valve parts. R. Mechanical Breakdown caused by ruptured or damaged rubber boots. S. Damage due to carbon build up in cylinders. T. Malfunctions resulting from collision, vandalism, neglect, abuse, falling missiles or objects, fire, theft, larceny, explosion, lightning, earthquake, windstorm, war, hail, water, flood, malicious mischief, riot, civil commotion, labor difficulties or Acts of God. U. Any Mechanical Breakdown occurring outside the United States of America or Canada. V. The total cost (Labor and Parts) of a repair/replacement of a covered component/part in excess of the actual cash value of the vehicle at the time of the repair or Mechanical Breakdown.
ENGINE Crankshaft and bearings, oil pump, fuel pump, water pump, internal timing gears or chain, camshaft and camshaft bearings, valve lifters, rocker arm assemblies and push rods, valve guides, pistons and rings, wrist pins, connecting rods, distributor drive gear, all internal components of and including engine block and cylinder heads, manifolds, and the turbocharger housing. Gaskets and oil seals. DIESEL ENGINE All of the above listed parts, plus diesel fuel injection pump and vacuum pump. TRANSMISSION/TRANSAXLE Case, all internally lubricated parts, torque converter. Includes transfer case and all internally lubricated parts. FRONT/REAR-WHEEL DRIVE Final drive housing, all internally lubricated parts, axle shafts, axle housing and axle shaft bearings, constant velocity joints, axle housing, all Internally lubricated parts, propeller shafts, “U” joints.
This Limited Warranty Agreement (hereafter “Agreement”) entered into this _____ day of _______________, __________,
by and between A.U.L. Corp. (hereafter referred to as “Administrator”) and _____________________________________________
(hereafter referred to as “Dealer”) with respect to the following:
WHEREAS, Administrator has entered into a Limited Warranty Program Agreement relating to the establishment and administration of a Limited Warranty Program (hereafter referred to as the “Program”) pursuant to which certain Limited Warranty(s) (hereafter referred to as “Warranty(s)”) are to be offered by Dealer on all eligible vehicles;
WHEREAS, Dealer, pursuant to the terms set forth herein, agrees to remit to Administrator a warranty cost (hereafter defined as “Warranty Cost”) as set forth in the Dealer Net Price Schedule;
WHEREAS, Dealer agrees to perform the requirements set forth herein and in the Warranties in furtherance of the Program;
WHEREAS, the Administrator and Dealer have agreed that a portion of the Warranty Cost shall be held as a loss reserve fund (hereafter referred to as the “Reserves”) to secure the performance of Administrator’s obligations under the Program.
NOW THEREFORE, in consideration of the promises and mutual covenants herein contained, the parties agree as follows:
I. THE DEALER
A. Agrees to offer Warranties to all of its retail customers (hereafter referred to as “Purchasers”) on all eligible vehicles during the term of this Agreement.
B. Agrees to follow the underwriting and claims guidelines (hereafter defined as the “Guidelines”), issued as part of the Dealer Net Price Schedule by the Administrator from time to time, on forms supplied by the Administrator. Such Guidelines will determine which vehicles are eligible for the Program. Any violation of the Guidelines by the Dealer will result in the denial of coverage for the ineligible vehicle. Denied coverage shall be the sole responsibility of the Dealer.
C. Agrees to transmit weekly to the Administrator on forms supplied by the Administrator, transmittal forms, completed Warranty applications, and appropriate monies which are due the Administrator. Failure to submit the foregoing to the Administrator within fifteen (15) days of the Warranty application’s inception date may result in denial of coverage.
D. Agrees that eligible vehicles are only those vehicles that qualify per the Guidelines and are in sound mechanical condition at the time of sale. Any misrepresentation or concealment of a material fact by the Dealer for the purpose of securing a Warranty shall constitute a material breach of this Agreement.
E. Recognizes and understands that this Agreement does not provide whatsoever for the cancellation of Warranties.
F. Agrees to contact the Administrator for prior approval before servicing any mechanical failure covered under any Warranty.
G. Agrees that the repair of any mechanical failure not covered under a Warranty will not be reimbursed to the Dealer by the Administrator.
H. Agrees to retain all records relating to the Warranties on the subject matter of this Agreement until one (1) year following the expiration of such Warranties for the purpose of review and audit by Administrator. Dealer further agrees to permit Administrator or its authorized representatives to enter Dealer’s place of business to inspect and examine these records during normal business hours and upon reasonable notice.
I. Recognizes and understands that there is no provision in this Agreement for the issuance of any insurance policy, and agrees that any arrangement for the purpose of procuring such insurance is the sole responsibility of the Dealer, at Dealer’s own expense.
J. Acknowledges and agrees that during the performance of its duties under this Agreement, Administrator may disclose to Dealer certain confidential and proprietary information concerning the Program, including without limitation, administrative, agent, and insurance fees, reserve amounts, and other information which would impart a competitive advantage to others in this industry who do not know it (hereafter referred to as "Confidential Information"). Dealer agrees to hold all such Confidential Information in confidence, and to refrain from disclosing it to any third parties without the prior consent of Administrator. Dealer also agrees to refrain from using the Confidential Information for any purpose outside of the performance of its duties under this Agreement. Dealer’s obligation to protect the Confidential Information, and to refrain from using it for any purpose outside of the performance of its duties under this Agreement, shall survive the termination of this Agreement. Dealer acknowledges and agrees that any disclosure or misappropriation of any of the Confidential Information in violation of this Agreement may cause Administrator irreparable harm, the amount of which may be difficult to ascertain, and therefore agrees that Administrator shall have the right to apply to a court of competent jurisdiction for specific performance and/or an order restraining and enjoining any such further disclosure or breach. Dealer expressly waives the defense that a remedy in damages will be adequate, and any requirement in such an action for the posting of a bond by Administrator.
II. THE ADMINISTRATOR
A. Agrees to install, maintain, and administer the Program.
B. Agrees to supply to the Dealer, terms and conditions forms, transmittals, underwriting guidelines, rate charts, and other such forms as the Administrator may hereafter supply for use in the Program in the quantities needed from time to time by Dealer.
C. Agrees to assist the Purchaser in receiving benefits provided under a Warranty, in accordance with Administrator’s current claims submission guidelines.
D. Agrees to provide annually to the Dealer, calculated from the date of this Agreement, a retrospective commission equal to fifty percent (50%) of the Underwriting Profit. “Underwriting Profit” is defined as the total Reserves remaining from expired Warranties after subtracting the sum of both paid and incurred-but-not-paid claims, as of the date of calculation. “Reserves” is defined as monies calculated by the Administrator that are withheld for the payment of claims and related claims administration expenses.
E. Dealer acknowledges that Administrator assumes no obligation for the workmanship, quality of repairs or replacement of parts; nor for any bodily injury or property damage caused directly or indirectly by mechanical failure or malfunction, or any other cause of a vehicle or any part thereof.
F. In association with the right to promote and market the Warranties, and subject to any and all quality controls or trademark usage guidelines which Administrator currently imposes or may in the future impose, Administrator grants Dealer a non-exclusive and non-transferable license to use the AUL Names, Marks, and Artwork ("AUL Names, Marks, and Artwork" means AUL's tradenames, trademarks, service marks, slogans, designs, websites, and logos, including AUL, AUL ADMINISTRATORS, ANY YEAR AND ANY MILEAGE, ANY YEAR ANY MILEAGE, ANY MAKE AND ANY MODEL, THE ORIGINAL ANY YEAR AND ANY MILEAGE #1 SERVICE CONTRACT IN AMERICA, WE WROTE THE BOOK ON USED VEHICLE SERVICE CONTRACT PROGRAMS, IT’S WHAT WE DO, FACTORY COMPANION, POWERTRAIN SELECT, and any other intellectual property, which AUL may from time to time license the Dealer to use in marketing the Warranties), subject to the following restrictions:
1. The AUL Names, Marks, and Artwork may be used only in connection with the promotion and marketing of the Warranties pursuant to the terms of this Agreement; and
2. The right to use the AUL Names, Marks, and Artwork will immediately cease upon termination of this Agreement, regardless of the reason for or manner of termination.
III. DEALER’S OBLIGATIONS RE VALID LIMITED WARRANTY CLAIMS
“Valid Warranty Claims” are defined as those claims which have been approved by the Administrator prior to the repair being completed, on Warranties that are in force and have been received and accepted by the Administrator, and fully paid for by the Dealer.
Dealer agrees to the following additional obligations upon receiving a Valid Warranty Claim from a Purchaser:
A. In its capacity as a qualified repair facility, to repair/replace any covered part(s) due to mechanical failure, or to arrange to provide for covered repairs in accordance with any Warranty issued.
B. To inform Administrator before initiating any covered repair or replacement, of all circumstances or conditions including but not limited to Purchaser’s neglect, abuse, failure to perform required services, alteration of vehicle, etc., that would exclude coverage under the Warranty.
C. To submit each claim to Administrator for payment within ten (10) days after completion of the corresponding repair.
D. That the labor manual used for calculating repair times and hourly rates charged shall be any then-current, nationally-recognized flat rate guide, approved in advance by Administrator. Parts pricing shall not exceed the manufacturer’s suggested list price. Sublet repairs shall be reimbursed at actual Dealer cost.
E. That breakdowns occurring within the first fifteen (15) days of the Warranty’s inception date will, at the Administrator’s discretion, qualify for claims consideration by the Administrator. Denied claims will be the sole responsibility of the Dealer.
F. To unconditionally guarantee all services and materials as supplied by the Dealer against faulty workmanship and/or defective materials under normal use for a minimum of ninety (90) days or four thousand (4,000) miles, whichever shall occur first, from the date repairs are completed and the vehicle returned to Purchaser.
IV. HOLD HARMLESS
Dealer agrees to indemnify and hold Administrator harmless against any and all actions, demands, claims or any liabilities arising from claims, founded or unfounded, which may be asserted by third parties against Administrator arising from this Agreement.
V. ASSIGNMENT AND NOTICES
Dealer agrees to indemnify and hold Administrator harmless against any and all actions, demands, claims or any liabilities arising from claims, founded or unfounded, which may be asserted by third parties against Administrator arising from this Agreement.
VI. TERMINATION
A. This Agreement may be terminated at any time by either party upon giving thirty (30) days written notice to the other party. This Agreement shall terminate automatically without notice should Dealer fail to submit a completed Warranty application to Administrator during any consecutive three (3) month period. Unless so terminated, this Agreement shall continue indefinitely.
B. This Agreement will immediately terminate, at the Administrator’s discretion, if Dealer’s Earned Loss Ratio (defined as the total amount of claims paid on Warranties in force against the total amount of earned Reserves on Warranties in force) exceeds 100%.
C. All supplies and Confidential Information furnished by the Administrator shall be returned to the Administrator on termination of this Agreement.
D. Upon termination, all obligations of either party, with the exception of Dealer’s obligations under Section I(J) above, shall cease, provided however, that the Dealer and the Administrator shall remain responsible in accordance with the provisions of this Agreement for all Warranties issued and paid prior to date of termination.
E. Upon termination, Dealer shall no longer be eligible for any Underwriting Profit, and any and all Reserves shall remain the sole and exclusive property of Administrator, and Dealer shall have no right, title or interest, legal or equitable, in such Reserves. Administrator’s only obligation respecting the Reserves shall be to satisfy continuing claims and claims expenses resulting from Programs issued by the Dealer and written prior to termination, and for which Administrator has been paid sums due thereunder.
IN WITNESS WHEREOF, the parties hereto have executed this Agreement on the date above first written.
Ineligible Vehicles are determined by the sole discretion of the Administrator.
Administration: (800) 826-3207
Surcharge Eligible Vehicles: Cadillac, Chevrolet Camaro V8, Chevy SSR, Corvette, All Diesel Vehicles, Hummer, Lincoln, Mitsubishi EVO, Pontiac GTO, SRT ( Dodge, Chrysler and Jeep ) Volkswagen Touareg (except V10) and European makes not listed as ineligible.
INELIGIBLE VEHICLESAcura NSX, Alfa Romeo, Audi A8, Audi R-Series, Audi RS-Series, Audi S-Series, Audi 2.7L Equipped, Bentley, BMW Alpina, BMW 7 Series,
BMW 8 Series, BMW M Series, BMW Z8, Cadillac Allante, Cadillac Catera, Cadillac V-Series, Cadillac XLR, Chevrolet
Corvette/GS/ZL1/ZO6/ZR1, Chevrolet VOLT, Chrysler Prowler, Daewoo, Daihatsu, Dodge Sprinter, Dodge Stealth, Dodge Viper, Ferrari, Fiat
(Model years >10), Ford Cobra Models, Ford Mach 1, Ford GT/40, Ford Saleen/Roush, Ford Supercharged, Ford SVT Models, Hummer H1,
Jaguar, Land Rover, Lamborghini, Lexus 600h, Lexus F Performance, Lotus, Maserati, Mercedes AMG Series, Mercedes CL/CLS Class,
Vehicles, Buses, Squad Cars, Taxis, *Business Use Vehicles, Racing Vehicles, Factory "Buyback" Vehicles, "Gray Market" Vehicles, Salvaged
Vehicles, All Exotic Vehicles, Vehicles modified from Manufacturer Specifications, Vehicles equipped with a 10 Cylinder Engine (except
Trucks/Vans), Vehicles equipped with a 12 Cylinder Engine or W8 Engine, Vehicles equipped with a GM HT4100 Engine.
This Rate Sheet provides a general description of the AUL Coverage.Please refer to the AUL Powertrain Service Contract for complete terms and provisions.
*Business Use: is limited to cars, trucks, and vans used for: route work; service or repair work; delivery or hauling; agricultural purposes; job site activities; construction trades; and eligible vehicles owned by religious/charitable organizations.
are subject to a 90 day and 1000 mile waiting period.
This contract is between A.U.L. Corp., 1250 Main Street, Suite 300, Napa, CA 94559, 1‐(800)‐826‐3207 (herein referred to as the “ADMINISTRATOR”) and YOU and provides coverage as indicated above.
The obligations under this contract are insured by a policy of insurance issued by American Bankers Insurance Company of Florida. If a covered claim is not paid within sixty (60) days after YOU have filed a proof of loss, YOU may file a claim directly with American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, Florida 33157. Please call 1‐866‐306‐6694 for instructions.
To review the General Privacy Policy of American Bankers Insurance Company of Florida, an Assurant Solutions company, please visit http://www.assurantsolutions.com/pri‐privacy‐notice‐t4.html.
For Arizona Residents Only: YOUR Vehicle Service Agreement has an Arbitration Provision. By signing in the section entitled SIGNATURE, YOU acknowledge that YOU are waiving YOUR right to go to court, except as provided in the Arbitration Provision or to have a jury trial or to participate as any member of a class of claimants pertaining to any claim.
VEHICLE SERVICE CONTRACT MUST BE PURCHASED AT TIME OF SALE OF THE VEHICLE
*If a deductible is not entered, a onehundred dollar ($100.00) deductible willapply. $
Y O U M U S T O B T A I N A U T H O R I Z A T I O N P R I O R T O A N Y R E P A I R S B E I N G M A D E P l e a s e c a l l A U L f o r C l a i m s a s s i s t a n c e T o l l F r e e : 1 - ( 8 8 8 ) - 2 8 5 - 2 5 6 7
R O A D S I D E A S S I S T A N C E 1 - ( 8 8 8 ) - 8 1 0 - 5 1 5 0
COVERAGE INFORMATION
VEHICLE INFORMATION
OWNER INFORMATION FIRST NAME: LAST NAME: PHONE:
ADDRESS: CITY: STATE: ZIP CODE:
E-MAIL ADDRESS:
DEALER INFORMATION
This Vehicle Service Contract contains an arbitration provision. It limits certain of YOUR rights, including YOUR right to obtain relief or damages through court action.
YOUR SERVICE CONTRACT TERM AND MILEAGE begins on the CONTRACT PURCHASE DATE located on the Declaration Page of thiscontract. Coverage is subject to the WAITING PERIOD as listed below the TERM checked above. Roadside Assistance is available during theWAITING PERIOD and thus effective on the CONTRACT PURCHASE DATE of this contract. YOU as the SERVICE CONTRACT HOLDER are required to have the engine oil and filter changed every 4 months or 4,000 miles, whichevercomes first, by a licensed service/repair facility. In addition, YOU must follow the ROUTINE MAINTENANCE SERVICE REQUIREMENTSlisted in SECTION 2. Failure to follow will result in Denial of Coverage. Limits of Liability (Aggregate) under SECTION 8. LIMIT OF LIABILITY which includes but is not limited to the following: The total of all claimspaid, or payable per failure, while this contract is in force shall in no event exceed the following aggregate amounts: three thousand ($3000) forEngine/Turbocharger claim(s), two thousand ($2000) for Transmission/Transaxle/Transfer Case claim(s), and fifteen hundred ($1500) for DriveAxle Group claim(s).
I have read, understood and agree to the terms and conditions within the body of this contract, which includes but is not limited to:
$
Owner’s Initials
Seals & Gaskets
VEHICLE SURCHARGES:
VIN #: YEAR: MAKE: MODEL:
PRESENT MILEAGE: VEHICLE PURCHASE PRICE:
$ LIENHOLDER (if applicable):
4WD/AWD ONE-TON TURBO/SUPERCHARGER VEHICLES OVER 125,000 MILES BUSINESS USE SURCHARGE ELIGIBLE
Owner’s Initials
Owner’s Initials
DEALERSHIP NAME: DEALER’S EMPLOYEE NAME: PHONE: AUL DEALER ID #:
SECTION 1. KEY TERMS AND PROVISIONS This Vehicle Service Contract is not an insurance policy. This is a Vehicle Service Contract between the SERVICE CONTRACT HOLDER and the ADMINISTRATOR. This Contract provides additional information regarding responsibility for benefits. State restrictions may apply; please refer to the state disclosure section for details.
Any modification, alteration, or change to the preprinted terms and conditions of this Vehicle Service Contract shall render it invalid and of no force or effect. No coverage is afforded under this Vehicle Service Contract without a valid Owner’s Signature.
Vehicles, Terms, Coverages, and/or Options not in accordance with the ADMINISTRATOR’s Underwriting Rate Sheet and Guidelines, at the time of sale, are not covered under this Vehicle Service Contract. This Vehicle Service Contract is only in force upon the receipt and acceptance of this Vehicle Service Contract by the ADMINISTRATOR.
If any information contained in this Vehicle Service Contract about the SERVICE CONTRACT HOLDER, the COVERED VEHICLE or the coverage that YOU selected is in error, please contact the ADMINISTRATOR or the SELLING DEALER immediately.
Purchase of this Vehicle Service Contract is not required in order to purchase or finance a motor vehicle.
THIS CONTRACT IS INCLUSIVE OF THE MANUFACTURER’S WARRANTY; IT DOES NOT REPLACE THE MANUFACTURER’S WARRANTY, BUT PROVIDES CERTAIN ADDITIONAL BENEFITS DURING THE TERM OF THE MANUFACTURER’S WARRANTY. LOSSES COVERED BY THE MANUFACTURER DURING THE MANUFACTURER’S WARRANTY PERIOD ARE NOT COVERED UNDER THIS CONTRACT.
The General Provisions of this Vehicle Service Contract contain several words that have special meanings. The following words are important in this Contract and they are printed in BOLD type.
“ACTUAL CASH VALUE,” or “ACV” means the Trade-in value of the Vehicle immediately prior to Breakdown as determined by the National Automobile Dealers Association (NADA) for a vehicle in average condition, adjusted for mileage. “ADMINISTRATOR,” means A.U.L. Corp. 1250 Main Street, Suite 300, Napa, California 94559 1-800-826-3207. “CONTRACT PURCHASE DATE” means the date this Contract was purchased as listed on this Vehicle Service Contract. “COST” means the usual and approved charges for parts and labor to repair or replace the covered part. Replacement of covered parts may be made with new, remanufactured, or parts of like kind and quality, at the option of the ADMINISTRATOR. “COVERED VEHICLE” means the car or light-duty truck or van described as such on this Vehicle Service Contract. “DECLARATIONS PAGE” means the numbered document executed by YOU which is part of this Vehicle Service Contract. It lists information regarding the COVERED VEHICLE, Vehicle Service Contract terms, and other vital information. “DEDUCTIBLE” means the amount that the SERVICE CONTRACT HOLDER must pay for covered repairs per repair visit. The DEDUCTIBLE will not apply to the ADDITIONAL BENEFITS listed in Section 7: WHAT IS COVERED BY THIS VEHICLE SERVICE CONTRACT. “DISAPPEARING DEDUCTIBLE” means that if YOU have purchased the DISAPPEARING DEDUCTIBLE option then no DEDUCTIBLE will be charged so long as the COVERED VEHICLE is returned to the SELLING DEALER for repair. “EXPIRATION DATE” means the CONTRACT PURCHASE DATE plus the Term as listed on this Vehicle Service Contract. “EXPIRATION MILEAGE” means the Present Mileage plus the Term as listed on this Vehicle Service Contract. This Contract will expire at the EXPIRATION DATE or the EXPIRATION MILEAGE, whichever occurs first, or when WE have wholly fulfilled OUR financial obligations under the terms of the Limit of Liability Section 8. “FAILURE”, “FAILED”, or “MECHANICAL BREAKDOWN” means the inability of any covered component(s), which has received manufacturer’s recommended service, to perform the functions for which it was designed, including only those covered component(s) which are within the manufacturer’s tolerances allowed for the particular Vehicle at the mileage when the problem occurs. “LIENHOLDER” means the company listed on the DECLARATIONS PAGE of this Vehicle Service Contract that has advanced the money for the purchase of this Vehicle Service Contract. “OBLIGOR”, “WE”, “US”, or “OUR” means A.U.L. Corp. 1250 Main Street, Suite 300, Napa, California 94559 1-800-826-3207 the entity obligated to perform under this Vehicle Service Contract. “ODOMETER MILES” means the mileage recorded on the odometer provided that it has not stopped or been changed to lower the actual mileage, as determined in accordance with Public Law 92-513, Title IV, as amended. “SELLING DEALER” means the Dealer described as such on this Vehicle Service Contract. “SERVICE CONTRACT HOLDER,” “YOU,” and “YOUR” mean the owner designated as such on this Vehicle Service Contract. “WAITING PERIOD” means the ninety (90) day and one-thousand (1,000) mile time period (ONLY APPLICABLE TO FORTY-EIGHT (48) MONTH EIGHTY-FIVE THOUSAND (85,000) MILE TERM AND SIXTY (60) MONTH ONE-HUNDRED THOUSAND (100,000) MILE TERM), OR the thirty (30) day and five hundred (500) mile time period (ONLY APPLICABLE TO THIRTY-SIX (36) MONTH FIFTY-THOUSAND (50,000) MILE TERM), after the CONTRACT PURCHASE DATE before coverage begins.
SECTION 2. ROUTINE MAINTENANCE SERVICE REQUIREMENTS To obtain the benefits provided by this Vehicle Service Contract YOU as the SERVICE CONTRACT HOLDER are required to have the engine oil and filter changed every four (4) months or four thousand (4,000) miles, whichever comes first, by a licensed service/repair facility. In addition, YOU must adhere to all other recommendations and maintain all other covered components as outlined in the Manufacturer’s Maintenance Schedule. YOU must also maintain proper fluid levels. Please refer to the COVERED VEHICLE Owner’s Manual for specific instructions. FAILURE to meet these ROUTINE MAINTENANCE SERVICE REQUIREMENTS will result in denial of coverage. Proper documentation and verifiable receipts for all maintenance and repairs will be required in the event of a claim. Handwritten receipts will not be accepted.
SECTION 3. HOW TO OBTAIN REPAIRS 1. Prevent Further Damage: Take immediate action to prevent further damage to YOUR COVERED VEHICLE. Any damage resulting from continued operation
of an impaired vehicle will constitute failure to protect the COVERED VEHICLE and will not be covered under this Vehicle Service Contract. 2. Return YOUR COVERED VEHICLE to the SELLING DEALER: If YOUR COVERED VEHICLE is within sixty (60) miles of the SELLING DEALER, YOU
must deliver the COVERED VEHICLE to the SELLING DEALER at the address shown on the Declaration Page of this Vehicle Service Contract. 3. Call the ADMINISTRATOR for instructions on how to start a claim at 1-(888) 285-2567: If YOUR COVERED VEHICLE is more than sixty (60) miles from the
SELLING DEALER, WE reserve the right to select the repair facility. Call the ADMINISTRATOR for instructions BEFORE YOU deliver YOUR COVERED VEHICLE to any repair facility other than the SELLING DEALER. To ensure coverage under the terms of this Vehicle Service Contract, authorization must be obtained PRIOR to teardown or repair if performed by any other repair facility. YOU are responsible for authorizing inspection or teardown of YOUR COVERED VEHICLE by the repair facility to determine the cause of FAILURE. If the FAILURE is not covered under this Vehicle Service Contract, YOU will be responsible for these costs. The ADMINISTRATOR and the SELLING DEALER reserve the right to inspect YOUR COVERED VEHICLE prior to any repair being made. Replacement of covered parts may be made with new, remanufactured, or parts of like kind and quality, at the option of the ADMINISTRATOR.
4. Emergency Repairs: If emergency repairs covered by this Vehicle Service Contract are required outside the ADMINISTRATOR’s or SELLING DEALER’s business hours, the SERVICE CONTRACT HOLDER should deliver the COVERED VEHICLE to a licensed repair facility and have the necessary repairs performed at a reasonable and customary charge. On the next business day, the SERVICE CONTRACT HOLDER should report the repairs to the
ADMINISTRATOR. To report an emergency repair and obtain a reimbursement, please call 1-(888) 285-2567 for instructions. Emergency repairs are only those repairs, which, if not performed, would render YOUR COVERED VEHICLE inoperable or unsafe to drive and impair its future operation.
SECTION 4. TRANSFER AND RENEWAL PROCEDURES This Vehicle Service Contract may be transferred one time to a new owner during the Vehicle Service Contract term. Transferred Vehicle Service Contracts are not eligible for cancellation refunds. This Vehicle Service Contract may not be assigned separately from the COVERED VEHICLE, nor can it be assigned or transferred to a new-or used-car dealer or anyone other than the individual who is purchasing the COVERED VEHICLE for personal use. A transfer fee of fifty dollars ($50.00) will be charged. The new owner must supply the ADMINISTRATOR with their name, address, telephone number, current vehicle mileage on the COVERED VEHICLE, and a copy of the bill of sale to validate the transfer. The ADMINISTRATOR must be notified within thirty (30) days of the date of sale of the COVERED VEHICLE for the transfer to the new owner to be effective. This Vehicle Service Contract is not transferable from vehicle to vehicle.
SECTION 5. CANCELLATION In the event the COVERED VEHICLE is repossessed, declared a total loss, or YOU give notice of cancellation, this Vehicle Service Contract shall terminate. 1. In the event of a valid repossession or total loss of the COVERED VEHICLE, the rights under this Vehicle Service Contract, which include cancellation, shall
immediately transfer to the applicable LIENHOLDER, only if the LIENHOLDER is an outside financial institution not controlled by the SELLING DEALER. 2. a. This Vehicle Service Contract is cancelable by the SERVICE CONTRACT HOLDER or the LIENHOLDER. If the SERVICE CONTRACT HOLDER or the
LIENHOLDER cancels this Vehicle Service Contract within the first sixty (60) days and no claims have been filed, the SELLING DEALER will refund the entire Vehicle Service Contract Price. b. If this Vehicle Service Contract is canceled by the SERVICE CONTRACT HOLDER or the LIENHOLDER after the first sixty (60) days or a claim has been filed, the SELLING DEALER will refund the amount of the unearned Vehicle Service Contract Purchase Price according to the pro-rata method reflecting the greater of the days in force or the miles driven relative to the plan selected.
c. A fifty dollar ($50.00) service fee will be deducted from all refunds for cancellations requested after the first sixty (60) days. 3. How to cancel: Provide the SELLING DEALER with: (1) The SERVICE CONTRACT HOLDER copy of this Vehicle Service Contract; (2) a brief letter signed
by the SERVICE CONTRACT HOLDER requesting cancellation; (3) an affidavit indicating the true odometer reading on the date of the request. (4) If this Vehicle Service Contract was financed or on a payment plan, provide the lenders name and mailing address. If the account has been paid in full; documentation from the LIENHOLDER will be required indicating the account has been satisfied. In the event of cancellation, the LIENHOLDER, if any, will be named on the cancellation refund check as their interest may appear.
SECTION 6. CANCELLATION BY ADMINISTRATOR
The ADMINISTRATOR may terminate (cancel) this Vehicle Service Contract for any reason by mailing, via certified mail at least fifteen (15) days prior to termination, a notice of termination to YOUR last known address to include a statement of the reason for and effective date of termination and by tendering a refund as follows: If the ADMINISTRATOR cancels this Vehicle Service Contract, the refund will be calculated in accordance with paragraph 2 in Section 5 CANCELLATION.
SECTION 7. WHAT IS COVERED BY THIS VEHICLE SERVICE CONTRACT I. POWERTRAIN COVERAGE
This Vehicle Service Contract will cover the following parts, except for those items listed in Section 9 WHAT IS NOT COVERED. Only those parts specifically listed below are covered.
A. Engine Group: All internally lubricated parts. Crankshaft and bearings, oil pump, fuel pump, diesel injection pump, internal timing gears or chain/belt, camshaft, camshaft bearings, valve lifters, rocker arm assemblies and push rods, valve guides, pistons and rings, wrist pins, connecting rods, motor mounts, distributor drive gear and water pump. The engine block and cylinder heads are covered only if damage is caused by the FAILURE of an internally lubricated part. ENGINE (Rotary): All of the above listed parts plus rotors, rotor seals, rotor chamber, eccentric shaft and bearings.
B. Turbocharger/Supercharger: Factory installed turbocharger or supercharger, including housing, and all internal parts only. C. Transmission, Transaxle and Transfer Case (4x4/AWD): All internally lubricated parts. Drive shaft/U joint, torque converter, and transmission
mounts. Case housings are covered only if damaged by the FAILURE of an internally lubricated part. D. Drive Axle Group (Front or Rear): Drive axle housing including pinion bearings, side carrier bearings, ring and pinion gears, carrier assembly, thrust
washers, axles, axle bearings, constant velocity joints, internal transaxle seal, and drive axle housing only if damaged by the FAILURE of an internally lubricated part.
E. Seals and Gaskets: Seals and gaskets are covered when replaced in conjunction with a covered FAILURE. F. Rental Car: The ADMINISTRATOR will reimburse the SERVICE CONTRACT HOLDER, for actual rental car expense incurred, up to thirty dollars
($30.00) per twenty-four (24) hour period, with a one-hundred fifty dollar ($150.00) maximum per claim. In order to qualify for reimbursement, the COVERED VEHICLE must: 1) be retained by the repair facility overnight, and; 2) have a FAILURE to a covered component based on the coverage plan selected, that if driven would result in further damage to the COVERED VEHICLE. An additional ninety dollars ($90.00) of rental coverage applies only in the event of a parts delay when internal repair or replacement is performed on a major component (Engine Group, Transmission Group, Drive Axle Group). Reimbursement will not continue beyond the day that repairs are completed and the service CONTRACT HOLDER is notified of completion. Reimbursement is only valid if rental is from a licensed car rental agency.
II. SURCHARGES AND OPTIONAL COVERAGE 1. Business Use: Coverage is provided if the Business Use surcharge has been paid as specified on YOUR DECLARATION PAGE. Coverage is
limited to cars, trucks, and vans that are not part of a pool or fleet, as used by the owner for: route work; service or repair work; delivery or hauling; agricultural purposes; job site activities; construction trades; and eligible vehicles owned by religious/charitable organizations.
2. Seals and Gaskets: FAILED seals and gaskets for covered components will be replaced if the Seals and Gaskets option has been paid as specified on YOUR DECLARATIONS PAGE and the COVERED VEHICLE has less than one hundred twenty-five thousand (125,000) miles at CONTRACT PURCHASE DATE. Minor loss of fluid or seepage is considered normal and is not considered a FAILURE.
III. ADDITIONAL BENEFITS/ROADSIDE ASSISTANCE (ALL TERMS) 1. Towing: In the event the COVERED VEHICLE becomes disabled due to a mechanical FAILURE which renders the COVERED VEHICLE inoperable,
WE will arrange to have the COVERED VEHICLE transported, one time per claim, to the nearest qualified repair service facility within one hundred fifty (150) miles. YOU are responsible for any charges that exceed the stated coverage limit.
2. Flat Tire Change: In the event of a flat tire on the COVERED VEHICLE, WE will arrange for a service provider to mount an inflated spare tire provided by YOU. In the event the spare tire is not functional, WE will provide YOU with transportation to the nearest tire store for repairs.
3. Emergency Fuel Delivery Service: In the event the COVERED VEHICLE runs out of gas, WE will arrange for a service provider to deliver two (2) gallons of gas to the COVERED VEHICLE. YOU are responsible for the cost of the emergency supply of gas at the time of delivery. Compressed Natural Gas (CNG) vehicles are excluded
4. Battery Jump Service: In the event the COVERED VEHICLE will not crank due to a weak or “run-down” battery, WE will arrange for a service provider to boost or jump-start the battery.
5. Key Lockout Service: In the event the keys for the COVERED VEHICLE are lost, broken or accidentally locked in the COVERED VEHICLE, WE will arrange for a service provider to unlock the COVERED VEHICLE and will pay up to a maximum of one hundred dollars ($100) per occurrence for the locksmith service, excluding the cost of replacement keys. YOU are responsible for the cost of any replacement keys at the time of service.
To obtain roadside assistance call 1-(888)-810-5150
SECTION 8. LIMIT OF LIABILITY The total of all claims paid, or payable per FAILURE, while this contract is in force shall in no event exceed the following aggregate amounts: three thousand dollars ($3,000.00) for Engine/Turbocharger claim(s), two thousand dollars ($2,000.00) for Transmission/Transaxle/Transfer Case claim(s), and fifteen hundred dollars ($1,500.00) for Drive Axle Group claim(s). The total aggregate of all claims paid collectively shall be no more than the ACTUAL CASH VALUE or ACV of your Vehicle at the time of loss.
SECTION 9. WHAT IS NOT COVERED A. Repairs or replacements not authorized in advance by the ADMINISTRATOR, except for repairs that qualify as Emergency Repairs as described in
Section 3 HOW TO OBTAIN REPAIRS. B. Repairs or replacements of components of the COVERED VEHICLE that were not operating properly in accordance with manufacturer’s
specifications at the time of the sale of this Vehicle Service Contract. C. Any mechanical breakdown or FAILURE that occurs to or results from non-standard (any component not installed by the original manufacturer)
or high performance parts, alternate fuels, any mechanical or electrical alterations made to the COVERED VEHICLE including, but not limited to, the use of oversized tires, mismatched tire sizes according to manufacturer’s guidelines, installation of header pipes, lift kits, or snow plow equipment or fittings.
D. Any part, repair, or replacement thereof while covered by insurance, a manufacturer’s warranty, recall program, factory service bulletins, or special policy.
E. Any COVERED VEHICLE if the odometer has been tampered with, altered, disconnected (excluding during maintenance or repair) or not maintained in working order, causing it to not record actual mileage driven.
F. Any mechanical breakdown or FAILURE caused by (a) failure to service the COVERED VEHICLE as recommended by the manufacturer; (b) overheating, regardless of the cause of overheating or resulting from contamination or inadequate amounts of coolant, lubricants, or fluids; (c) continued operation of YOUR COVERED VEHICLE or failure to use reasonable means to protect YOUR COVERED VEHICLE from further damage after a FAILURE occurs; (d) sludge, rust, residue, or corrosion; (e) lack or loss of oil or lubricant, poor quality lubricant; or (f) OWNER OR DRIVER NEGLIGENCE OR MISUSE, WHICH SHALL INCLUDE OPERATION OF THE VEHICLE AFTER THE FAILURE OF ANY PART, THE NORMAL OPERATION OF WHICH IS REQUIRED TO MAINTAIN A SAFE ENGINE OPERATING TEMPERATURE. AN UNSAFE ENGINE OPERATING TEMPERATURE IS INDICATED BY GAUGES, WARNING LIGHTS, OR AUDIBLE WARNING SOUNDS.
G. Any vehicle used for any form of competitive driving or racing, and abusive driving. H. Any vehicle used for pulling a trailer with a gross vehicle weight in excess of one thousand five hundred (1,500) pounds unless the vehicle is
equipped as recommended by the manufacturer. I. The following, unless required in connection with repairs or replacements covered hereunder: adjustments, wheel or suspension alignments,
wheel balancing, engine tune-ups, grinding valves, refrigerants, reprogramming. J. Phones, Wireless Transmitting Devices, Television/VCR, DVD Players and LCD Screens, Satellite Radio, Electronic Device Software, Electronic
Control Module and Powertrain Control Module. K. Commercial use including, but not limited to, public hire, rental, taxi, or livery, and vehicles with non-standard equipment installed specifically to
facilitate commercial use. L. During the period covered by this Vehicle Service Contract, it may become necessary to: (a) replace spark/glow plugs, cap and rotors, points,
fuses, wiper blades, PCV valves, emission components, filters, fly wheels, flex plates, clutch assembly and hydraulics, brake and clutch linings, pressure plate, throw-out and pilot bearings, hoses, molded rubber or rubber like items, windows, glass, glass lenses, any components whose only purpose is for illumination, such as but not limited to: sealed beams, high intensity discharge (h.i.d. or xenon) bulbs, h.i.d. headlamp assemblies, ballast, h.i.l.e.d. cooling systems, l.e.d. assemblies, light bulbs, lenses, wheels, tires, trim, moldings, bright metal, upholstery, paint, exhaust system, brake rotors and drums, shock absorbers, batteries, carburetor (b) adjustments to: carburetor, throttle body assembly, ignition, transmission bands, belts or clutch system; (c) clean fuel and cooling systems, or remove sludge or carbon deposits; (d) add oil, coolant, fluids, lubricants, greases, or refrigerants. Costs for these services and parts are not covered by this Vehicle Service Contract, regardless of the cause of FAILURE.
M. Storage charges, shop supplies, and materials charge; diagnostic procedures not in the flat rate time to repair the covered component. N. Losses resulting from delays or failures caused by acts of God, accidental loss or damage, collision or upset, falling missiles or objects, fire,
theft, larceny, explosion, lightning, earthquake, windstorm, hail, water, flood, freezing, malicious mischief, vandalism, war, riot or civil commotion, labor strikes, or other causes beyond the control of the ADMINISTRATOR.
O. Incidental or consequential damages, such as loss of time, inconvenience or loss of use of the COVERED VEHICLE or injury or death to any persons.
P. A part or component that a repair facility may recommend replacing but which has not FAILED. Q. Maintenance services and parts described in the Manufacturer’s Maintenance Schedule for the COVERED VEHICLE. R. Rust damage or body repair, convertible or vinyl tops, air and water leaks, wind noise, weather strips, squeaks, and rattles. S. Repairs or replacements made outside the United States or Canada. T. Repairs to correct loss of compression or oil consumption related to burnt or carboned piston rings or valve components. U. Mechanical breakdown caused by ruptured or damaged constant velocity boots. V. Damage to a covered part resulting from a mechanical breakdown or FAILURE of a non-covered part, or from faulty or negligent repairs, or
installation of defective parts. W. Damages for bad faith, punitive or exemplary damages, property damage (except as specifically stated in the Vehicle Service Contract), and
attorney fees. X. Any vehicle not originally manufactured to U.S. specifications, commonly known as a grey market vehicle; salvaged vehicles or factory buybacks. Y. Limit of Liability - The COST of repairs in excess of the approved COST to correct any FAILURE using the approved retail labor time from a
nationally recognized labor time guide (i.e. Motors Guide, All-Data), less any DEDUCTIBLE. Parts replacement costs shall not exceed the Manufacturer’s suggested retail price. In no event shall OUR liability exceed the approved COST necessary to correct the actual cause of FAILURE.
Z. Limit of Liability (Aggregate) - The total of all claims paid, or payable per FAILURE, while this contract is in force shall in no event exceed the following aggregate amounts: three thousand dollars ($3,000.00) for Engine/Turbocharger claim(s), two thousand dollars ($2,000.00) for Transmission/Transaxle/Transfer Case claim(s), and fifteen hundred dollars ($1,500.00) for Drive Axle Group claim(s). The total aggregate of all claims paid collectively shall be no more than the ACTUAL CASH VALUE or ACV of your COVERED VEHICLE at the time of loss.
AA. The total aggregate of all claims paid or payable for all breakdown coverage collectively shall be no more than the ACTUAL CASH VALUE or ACV of your COVERED VEHICLE at the time of loss.
BB. Authorized covered repairs that have not been submitted to the ADMINISTRATOR within one hundred eighty (180) days from date of completed repairs.
CC. Any mechanical breakdown of any component that has worn beyond the manufacturer's tolerances allowed for the particular vehicle at the mileage when the problem occurs.
DD. Failure occurring within the first thirty (30) Days and five hundred (500) Miles after the Service Contract Purchase Date (ONLY APPLICABLE TO THIRTY-SIX (36) MONTH FIFTY-THOUSAND (50,000) MILE TERM).
EE. Failure occurring within the first ninety (90) days and one-thousand (1,000) Miles after the Service Contract Purchase Date (NOT APPLICABLE ON A THIRTY-SIX (36) MONTH FIFTY-THOUSAND (50,000) MILE TERM).
FF. Any mechanical breakdown caused by or due to the failure of nuts, bolts, or fasteners (internal and/or external).
GG. Parts not expressly listed in Section 7. What is Covered by This Vehicle Service Contract, are not covered.
SECTION 10. ARBITRATION PROVISION READ THE FOLLOWING ARBITRATION PROVISION ("PROVISION") CAREFULLY. IT LIMITS CERTAIN OF YOUR RIGHTS, INCLUDING YOUR RIGHT TO OBTAIN RELIEF OR DAMAGES THROUGH COURT ACTION. To begin Arbitration, either YOU or WE must make a written demand to the other party for arbitration. The Arbitration will take place before a single arbitrator. It will be administered in keeping with the Expedited Procedures of the Commercial Arbitration Rules ("Rules") of the American Arbitration Association ("AAA") in effect when the claim is filed. YOU may get a copy of these AAA's Rules by contacting AAA at 1633 Broadway, 10th Floor, New York, NY 10019, calling 1-800-778-7879 or visiting www.adr.org. The filing fees to begin and carry out arbitration will be shared equally between YOU and US. This does not prohibit the arbitrator from giving the winning party their fees and expenses of the arbitration. Unless YOU and WE agree, the arbitration will take place in the county and state where YOU live. The Federal Arbitration Act, 9 U.S.C. § 1, et seq., will govern and not any state law on arbitration. YOU AGREE AND UNDERSTAND THAT THIS ARBITRATION PROVISION MEANS THAT YOU GIVE UP YOUR RIGHT TO GO TO COURT ON ANY CLAIM COVERED BY THIS PROVISION. YOU also agree that any arbitration proceeding will only consider YOUR claims. Claims by, or on behalf of, other individuals will not be arbitrated in any proceeding that is considering YOUR claims. Please refer to the State Requirements section of this Agreement for any added requirements in YOUR state. In the event this Arbitration provision is not approved by the appropriate state regulatory agency, and/or is stricken, severed, or otherwise deemed unenforceable by a court of competent jurisdiction, YOU and WE specifically agree to waive and forever give up the right to a trial by jury. Instead, in the event any litigation arises between YOU and US, any such lawsuit will be tried before a judge, and a jury will not be impaneled or struck.
SECTION 11. PRIVACY POLICY The ADMINISTRATOR is committed to respecting YOUR privacy rights. Accordingly, the ADMINISTRATOR maintains a firm policy of secrecy concerning its customer records just as YOU would expect from a responsible company. The ADMINISTRATOR restricts access to YOUR file to authorized personnel and applies numerous security measures to ensure that information included in it is not used by improper people or for improper purposes. The ADMINISTRATOR discloses YOUR nonpublic personal information only in limited circumstances where doing so is necessary to serve YOU better. The ADMINISTRATOR may share nonpublic personal information with its affiliates. In addition, while YOU are a customer, the ADMINISTRATOR may share certain nonpublic personal information, such as YOUR name, address, telephone number, COVERED VEHICLE description, and finance contract terms, with other companies that perform services for the ADMINISTRATOR. For example, the ADMINISTRATOR may disclose this information to another company that facilitates the renewal of YOUR Vehicle Service Contract, if YOU should choose to renew. Furthermore, the ADMINISTRATOR may share certain nonpublic personal information to determine eligibility, to process claims, or to otherwise fulfill its duties under its Vehicle Service Contracts. The ADMINISTRATOR never discloses any nonpublic personal information concerning former customers and other non-customers with nonaffiliated third parties. If YOU object to the ADMINISTRATOR sharing nonpublic personal information in this limited manner, or if YOU have any questions concerning this Privacy Policy, please contact the ADMINISTRATOR at 1-800-826-3207. The ADMINISTRATOR collects nonpublic personal information about the SERVICE CONTRACT HOLDER from information that the ADMINISTRATOR receives from the SELLING DEALER or the SERVICE CONTRACT HOLDER on applications or other forms. The ADMINISTRATOR does not disclose any nonpublic personal information about the SERVICE CONTRACT HOLDER to anyone, except as permitted by law. The ADMINISTRATOR restricts access to nonpublic personal information about the SERVICE CONTRACT HOLDER to those employees of the ADMINISTRATOR who need to know that information to provide products and services to YOU. The ADMINISTRATOR maintains physical, electronic, and procedural safeguards that comply with federal regulations to guard the SERVICE CONTRACT HOLDER’S nonpublic personal information.
The following state specific requirements are added to and become part of your Vehicle Service Contract and supersede any other provision to the contrary: Section 5 CANCELLATION Item 2.a. is amended to add the following: less a cancellation fee equal to ten percent (10%) of the Vehicle Purchase Price or fifty dollars ($50.00), whichever is less. Section 6 CANCELLATION BY ADMINISTRATOR is amended as follows: The ADMINISTRATOR may terminate (cancel) this Vehicle Service Contract for one of the following reasons: (i) non-payment of the Vehicle Service Contract Price; (ii) a material misrepresentation made by YOU; or (iii) a substantial breach of duties by YOU under the Vehicle Service Contract relating to the Vehicle or its use. If the Vehicle Service Contract is canceled by US, WE will refund the unearned Vehicle Service Contract Purchase Price to YOU according to the pro-rata method.
Vehicle Model years greater than 20 years old are not eligible for comprehensive & exclusionary coverage plans.
*Business Use is limited to cars, trucks, and vans used for: route work; service or repair work; delivery or hauling; agricultural purposes; job site activities;
construction trades; and eligible vehicles owned by religious / charitable organizations.
Warranty Remaining: If the "Warranty Remaining" option is selected, the service contract expires by time or mileage measured from the original full
manufacturer's warranty expiration date or mileage, whichever occurs first.
Lift Kit / Tire Modification: Coverage is available for up to a total of 4 inches of lift and oversized tires up to 4 inches (both height and width) larger than
manufacturer's specifications.
Surcharge Eligible Vehicles: Cadillac, Chevrolet Camaro V8, Chevy SSR, Corvette, All Diesel Vehicles, Hummer, Lincoln, Mitsubishi EVO, Pontiac GTO, SRT
(Dodge, Chrysler and Jeep) Volkswagen Touareg (except V10) and European makes not listed as ineligible.
AUL Essential Program Coverage Review Engine Group: All internally lubricated parts. Crankshaft and bearings, oil pump, fuel pump, diesel injection pump, internal timing gears or chain/belt, camshaft, camshaft
bearings, valve lifters, rocker arm assemblies and push rods, valve guides, pistons and rings, wrist pins, connecting rods, motor mounts, and distributor drive gear. The
engine block and cylinder heads are covered only if damage is caused by FAILURE of an internally lubricated part. ENGINE (Rotary): All of the above listed parts plus
rotors, rotor seals, rotor chamber, eccentric shaft and bearings.
Turbo/Supercharger Group: Factory installed turbocharger or supercharger, including housing, and all internal parts.
Transmission, Transaxle and Transfer Case (4x4/AWD): All internally lubricated parts. Drive shaft/U joint, torque converter, and transmission mounts. Case housings are
covered if damaged by the FAILURE of an internally lubricated part.
Drive Axle Group (Front or Rear): Drive axle housing including pinion bearings, side carrier bearings, ring and pinion gears, carrier assembly, thrust washers, axles, axle
bearings, constant velocity joints, internal transaxle seal, and drive axle housing, if damaged by the FAILURE of an internally lubricated part.
Seals and Gaskets: Seals and gaskets are covered when replaced in conjunction with a covered FAILURE.
Power Steering Group: Steering gear box, pump assembly, rack and pinion, pitman arm, idler arm, tie rod, control valves, and intermediate shafts.
Basic Electrical Group: Alternator/generator, starter motor, front and rear wiper motors.
Rental Car: The ADMINISTRATOR will reimburse the SERVICE CONTRACT HOLDER for actual rental car expenses incurred, up to thirty dollars ($30.00) per twenty-four (24)
hour period, with a one hundred fifty dollar ($150.00) maximum per claim. In order to qualify for reimbursement, the COVERED VEHICLE must: 1) be retained by the repair
facility overnight, and; 2) have a FAILURE to a covered component based on the coverage plan selected, that if driven, would result in further damage to the COVERED
VEHICLE. An additional ninety dollars ($90.00) of rental coverage applies only in the event of a parts delay when an internal repair or replacement is performed on a major
component (Engine Group, Transmission Group, Drive Axle Group). Reimbursement will not continue beyond the day that repairs are completed and the SERVICE
CONTRACT HOLDER is notified of completion. Reimbursement is only valid if rental is from a licensed car rental agency.
II. Basic Coverage - ALL ESSENTIAL COVERAGE as listed above, plus:
This Rate Sheet provides a general description of the AUL Coverage. Please refer to the AUL Essential Service Contract for complete terms and conditions.
I. Essential Coverage
IV. Exclusionary CoverageAUL Exclusionary Coverage includes Essential, Basic, and Comprehensive coverage, plus virtually all other manufacturer installed and approved components not stated in
the short list of exclusions.
V. Additional BenefitsTowing: In the event the COVERED VEHICLE becomes disabled due to a mechanical FAILURE which renders the COVERED VEHICLE inoperable, WE will arrange to have the
COVERED VEHICLE transported, one time per claim, to the nearest qualified repair service facility within 150 miles. YOU are responsible for any charges that exceed the
stated coverage limit.
Flat Tire Change: In the event of a flat tire on the COVERED VEHICLE, WE will arrange for a service provider to mount an inflated spare tire provided by YOU. In the event
the spare tire is not functional, WE will provide YOU with transportation to the nearest tire store for repairs.
Emergency Fuel Delivery Service: In the event the COVERED VEHICLE runs out of gas, WE will arrange for a service provider to deliver two (2) gallons of gas to the
COVERED VEHICLE. You are responsible for the cost of the emergency supply of gas at the time of delivery. Compressed Natural Gas (CNG) vehicles are excluded.
Battery Jump Service: In the event the COVERED VEHICLE will not crank due to a weak or “run‐down” battery, WE will arrange for a service provider to boost or jump‐start
the battery.
Key Lockout Service: In the event the keys for the COVERED VEHICLE are lost, broken or accidentally locked in the COVERED VEHICLE. We will arrange for a service provider
to unlock the COVERED VEHICLE and will pay up to a maximum of one hundred dollars ($100) per occurrence for the locksmith service, excluding the cost of replacement
Air Conditioning Group: Compressor, condenser, evaporator, a/c clutch & coil, expansion valve, receiver drier, blower motor, and heater control valve.
Electrical Group: Voltage regulator, distributor, solenoids, manually operated switches, electronic fuel injection sensors and injectors, electronic ignition module,ignition
coils, power window motors/regulators, rear window heating elements, power mirror motors, power seat motors, 4WD encoder motor, and power lock actuators.
III. Comprehensive Coverage - ALL ESSENTIAL and BASIC COVERAGE as listed above, plus: Brake Group: Master cylinder, power brake cylinder, vacuum assist booster, hydro boost, disc brake caliper, wheel cylinders, compensating valve. The following ABS
Components are covered: Hydraulic control unit, electronic control processor, wheel speed sensors, hydraulic pump/motor assembly, pressure modulator valve, isolation
dump valve, and accumulator.
Front/Rear Suspension Group: Upper and lower control arms, control arm shafts and bearings or bushings, upper and lower ball joints, radius arm and bushings, torsion
bars and mounts or bushings, stabilizer bars, links and bushings, struts, strut bearing plates, shock absorbers, spindle and spindle support, wheel bearings, and the
following variable dampening suspension parts: compressor, control module, actuator, solenoid, height sensor, and mode selector switch.
Cooling Group: Engine cooling fan and motor, fan clutch, serpentine belt tensioner, radiator, heater core, water pump, and thermostat.
Seals and Gaskets: This coverage option is included for covered components on Vehicles with less than one hundred twenty-five thousand (125,000) miles at CONTRACT
PURCHASE DATE. Minor loss of fluid or seepage is considered normal and is not considered a FAILURE.
Ineligible VehiclesAcura NSX, Alfa Romeo, Audi A8, Audi R-Series, Audi RS-Series, Audi S-Series, Audi 2.7L Equipped, Bentley, BMW Alpina, BMW 7 Series, BMW 8 Series, BMW M Series,
BMW Z8, Cadillac Allante, Cadillac Catera, Cadillac V-Series, Cadillac XLR, Chevrolet Corvette/GS/ZL1/ZO6/ZR1, Chevrolet VOLT, Chrysler Prowler, Daewoo, Daihatsu, Dodge
Sprinter, Dodge Stealth, Dodge Viper, Ferrari, Fiat (Model years >10), Ford Cobra Models, Ford Mach 1, Ford GT/40, Ford Saleen/Roush, Ford Supercharged, Ford SVT
If more than one box is checked or a box is not checked, one hundred dollars ($100.00) will apply.
$250$ DEDUCTIBLE
Essential Comprehensive Exclusionary Basic CHECK PLANIf more than one box is checked or a box is not checked, ESSENTIAL coverage will apply.
/ / ES2
This contract is between A.U.L. Corp., 1250 Main Street, Suite 300, Napa, CA 94559, 1 (800) 826 3207 (herein referred to as the “ADMINISTRATOR”) and YOU and providescoverage as indicated above.
The obligations under this contract are insured by a policy of insurance issued by American Bankers Insurance Company of Florida. If a covered claim is not paid within sixty(60) days after YOU have filed a proof of loss, YOU may file a claim directly with American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, Florida33157. Please call 1 866 306 6694 for instructions.
To review the General Privacy Policy of American Bankers Insurance Company of Florida, an Assurant Solutions company, please visit http://www.assurantsolutions.com/priprivacy notice t4.html.
For Missouri Residents only: This Vehicle Service Contract contains an arbitration provision. It limits certain of YOUR rights, including YOUR right to obtain relief or damagesthrough court action.
VEHICLE SERVICE CONTRACT Must Be Purchased At Time of Sale of the Vehicle
OPTIONSIf a box indicated as an OPTION is not checked, optional coverage will not apply. Seals & Gaskets Warranty Remaining
CHECK TERM * If the “WARRANTY REMAINING OPTION” is selected, this Service Contract expires by Time or Mileage measured from the original Full Manufacturer’s Warranty Expiration Date or Mileage, whichever occurs first.
12 Months / 12,000 Miles 18 Months / 18,000 Miles 3 Months / 3,000 Miles 6 Months / 6,000 Miles
VIN:
VEHICLE INFORMATION
$PRESENT MILEAGE MAKE AND MODEL YEAR
VEHICLE PURCHASE PRICE: LIENHOLDER:
Y O U M U S T O B T A I N A U T H O R I Z A T I O N P R I O R T O A N Y R E P A I R S B E I N G M A D E P l e a s e c a l l A U L f o r C l a i m s a s s i s t a n c e T o l l F r e e : 1 - ( 8 8 8 ) - 2 8 5 - 2 5 6 7
R O A D S I D E A S S I S T A N C E 1 - ( 8 8 8 ) - 8 1 0 - 5 1 5 0
I have read, understood and agree to the terms and conditions within the body of this contract, which includes but is not limited tothe Limit of Liability (Aggregate) under SECTION 8. WHAT IS NOT COVERED item Z. which reads as follows: The aggregate total of all repairs and benefits paid or payable while this Vehicle Service Contract is in force shall not exceed the lesser of the following aggregate amounts: (1) the Vehicle Purchase Price as shown on this Vehicle Service Contract; or (2) 3 Month/3,000 Mile Term – one thousand five hundred dollars ($1,500.00); 6 Month/6,000 Mile Term – two thousand dollars ($2,000.00); 12 Month/12,000 Mile Term – two thousandfive hundred dollars ($2,500.00); and 18 Month/18,000 Mile Term – three thousand dollars ($3,000.00).
SURCHARGESTurbo / Supercharger
Business Use Lift Kit / Tire Modifications (up to 4 inches)
SECTION 1. KEY TERMS AND PROVISIONSThis Vehicle Service Contract is not an insurance policy. This is a Vehicle Service Contract between the SERVICE CONTRACT HOLDER and the ADMINISTRATOR. This Contractprovides additional information regarding responsibility for benefits. State restrictions may apply; please refer to SECTION 11. STATE DISCLOSURES for details.
Any modification, alteration, or change to the preprinted terms and conditions of this Vehicle Service Contract shall render it invalid and of no force or effect. No coverage isafforded under this Vehicle Service Contract without a valid Owner’s Signature.
Vehicles, Terms, Coverages, and/or Options not in accordance with the ADMINISTRATOR’s Underwriting Rate Sheet and Guidelines, at the time of sale, are not covered underthis Vehicle Service Contract. This Vehicle Service Contract is only in force upon the receipt and acceptance of this Vehicle Service Contract by the ADMINISTRATOR.
If any information contained in this Vehicle Service Contract about the SERVICE CONTRACT HOLDER, the COVERED VEHICLE or the coverage that YOU selected is in error,please contact the ADMINISTRATOR or the SELLING DEALER immediately.
Purchase of this Vehicle Service Contract is not required in order to purchase or finance a motor vehicle.
THIS CONTRACT IS INCLUSIVE OF THE MANUFACTURER’S WARRANTY; IT DOES NOT REPLACE THE MANUFACTURER’S WARRANTY, BUT PROVIDES CERTAIN ADDITIONALBENEFITS DURING THE TERM OF THE MANUFACTURER’S WARRANTY. LOSSES COVERED BY THE MANUFACTURER DURING THE MANUFACTURER’S WARRANTY PERIOD ARENOT COVERED UNDER THIS CONTRACT.
The General Provisions of this Vehicle Service Contract contain several words that have special meanings. The following words are important in this Vehicle Service Contractand they are printed in BOLD type below.“ADMINISTRATOR”means A.U.L. Corp. 1250 Main Street, Suite 300, Napa, California 94559, 1 800 826 3207.“CONTRACT PURCHASE DATE”means the date this Contract was purchased as listed on this Vehicle Service Contract.“COST” means the usual and approved charges for parts and labor to repair or replace the covered part. Replacement of covered parts may be made with new,remanufactured, or parts of like kind and quality, at the option of the ADMINISTRATOR.“COVERED VEHICLE”means the car or light duty truck or van described as such on this Vehicle Service Contract.“DECLARATIONS PAGE” means the numbered document executed by YOU which is part of this Vehicle Service Contract. It lists information regarding the COVERED VEHICLE,Vehicle Service Contract terms, and other vital information.“DEDUCTIBLE” means the amount that the SERVICE CONTRACT HOLDER must pay for covered repairs per repair visit. The DEDUCTIBLE will not apply to the ADDITIONALBENEFITS listed in Section 7. WHAT IS COVERED BY THIS VEHICLE SERVICE CONTRACT.“DISAPPEARING DEDUCTIBLE” means that if YOU have purchased the DISAPPEARING DEDUCTIBLE option, no DEDUCTIBLE will be charged so long as the COVERED VEHICLE isreturned to the SELLING DEALER for repair. If the COVERED VEHICLE is taken anywhere other than the selling dealer, the DEDUCTIBLE as checked on the DECLARATIONSPAGE will apply.“EXPIRATION DATE”means the CONTRACT PURCHASE DATE plus the Term as listed on this Vehicle Service Contract.“EXPIRATION MILEAGE” means the Present Mileage listed on this Vehicle Service Contract plus the Term as listed on this Vehicle Service Contract. This Contract will expire atthe EXPIRATION DATE or the EXPIRATION MILEAGE, whichever occurs first, or whenWE have wholly fulfilled OUR financial obligations under the terms of the Limit of Liabilityclause of Section 8. WHAT IS NOT COVERED by this Contract.“FAILURE” or “FAILED” means the inability of any covered component(s), which has received manufacturer’s recommended service, to perform the function(s) for which itwas designed, including when any covered component(s) has worn beyond the manufacturer’s tolerances allowed for the particular Vehicle at the mileage when the problemoccurs.“LIENHOLDER” means the company listed on the DECLARATIONS PAGE of this Vehicle Service Contract that has advanced the money for the purchase of this Vehicle ServiceContract.“OBLIGOR”, “WE”, “US” or “OUR” means A.U.L. Corp. 1250 Main Street, Suite 300, Napa, California 94559 1 800 826 3207, the entity obligated to perform under thisVehicle Service Contract.“ODOMETER MILES” means the mileage recorded on the odometer provided that it has not stopped or been changed to lower the actual mileage, as determined inaccordance with Public Law 92 513, Title IV, as amended.“SELLING DEALER”means the Dealer described as such on this Vehicle Service Contract.“SERVICE CONTRACT HOLDER,” “YOU,” and “YOUR”means the owner designated as such on this Vehicle Service Contract.“WARRANTY REMAINING” If the “WARRANTY REMAINING OPTION” is selected & paid as indicated on YOUR DECLARATIONS PAGE, coverage begins at the CONTRACTPURCHASE DATE and expires by Time or Mileage measured from the original Full Manufacturer’s Warranty Expiration Date or Mileage, whichever occurs first.
SECTION 2. MAINTENANCE RESPONSIBILITIESTHE SERVICE CONTRACT HOLDER MUST HAVE THE COVERED VEHICLE SERVICED ACCORDING TO THE SERVICE AND MAINTENANCE SCHEDULE OUTLINED IN THE OWNER’SMANUAL PUBLISHED BY THE MANUFACTURER OF THE COVERED VEHICLE. YOU MUST ALSO MAINTAIN PROPER FLUID LEVELS. THE SERVICE CONTRACT HOLDER MUST KEEPALL MAINTENANCE RECORDS FROM THE DATE YOU PURCHASED THE COVERED VEHICLE TO THE EXPIRATION OF THIS VEHICLE SERVICE CONTRACT, SUPPORTED BYRECEIPTS INDICATING DATE, TIME, MILEAGE, AND SERVICE PERFORMED, AND THESE RECORDS MUST BE AVAILABLE TO THE ADMINISTRATOR AND/OR THE SELLINGDEALER UPON REQUEST. PROOF OF MAINTENANCE WILL BE REQUIRED FOR CERTAIN REPAIRS UNDER THIS VEHICLE SERVICE CONTRACT. FAILURE TO PROVIDE PROOF OFREQUIRED MAINTENANCE MAY RESULT IN DENIAL OF COVERAGE. FAILURE TO PROPERLY MAINTAIN YOUR COVERED VEHICLE IN ACCORDANCE WITH YOUR OWNER’SMANUAL WILL RESULT IN DENIAL OF COVERAGE.
SECTION 3. HOW TO OBTAIN REPAIRS1. Prevent Further Damage: Take immediate action to prevent further damage to YOUR COVERED VEHICLE. Any damage resulting from continued operation of an impaired
vehicle will constitute failure to protect the COVERED VEHICLE and will not be covered under this Vehicle Service Contract.2. Return YOUR COVERED VEHICLE to the SELLING DEALER: If YOUR COVERED VEHICLE is within sixty (60) miles of the SELLING DEALER, YOU must deliver the COVERED
VEHICLE to the SELLING DEALER at the address shown on the DECLARATIONS PAGE of this Vehicle Service Contract.3. Call the ADMINISTRATOR for instructions on how to start a claim at 1 888 285 2567: If YOUR COVERED VEHICLE is more than sixty (60) miles from the SELLING DEALER,
WE reserve the right to select the repair facility. Call the ADMINISTRATOR for instructions BEFORE YOU deliver YOUR COVERED VEHICLE to any repair facility other thanthe SELLING DEALER. To ensure coverage under the terms of this Vehicle Service Contract, authorization must be obtained PRIOR to teardown or repair if performed byany other repair facility. YOU are responsible for authorizing inspection or teardown of YOUR COVERED VEHICLE by the repair facility to determine the cause of FAILURE.If the FAILURE is not covered under this Vehicle Service Contract, YOU will be responsible for these costs. The ADMINISTRATOR and the SELLING DEALER reserve the rightto inspect YOUR COVERED VEHICLE prior to any repair being made. Replacement of covered parts may be made with new, remanufactured, or parts of like kind andquality, at the option of the ADMINISTRATOR.
4. Emergency Repairs: If emergency repairs covered by this Vehicle Service Contract are required outside the ADMINISTRATOR’s or SELLING DEALER’S business hours, theSERVICE CONTRACT HOLDER should deliver the COVERED VEHICLE to a licensed repair facility and have the necessary repairs performed at a reasonable and customarycharge. On the next business day, the SERVICE CONTRACT HOLDER should report the repairs to the ADMINISTRATOR. To report an emergency repair and obtain areimbursement, please call 1 888 285 2567 for instructions. Emergency repairs are only those repairs, which, if not performed, would render YOUR COVERED VEHICLEinoperable or unsafe to drive and impair its future operation.
SECTION 4. TRANSFER AND RENEWAL PROCEDURESThis Vehicle Service Contract may be transferred one time to a new owner during the Vehicle Service Contract term. This Vehicle Service Contract may not be assignedseparately from the COVERED VEHICLE, nor can it be assigned or transferred to a new or used car dealer or anyone other than the individual who is purchasing the COVEREDVEHICLE for personal use. A transfer fee of fifty dollars ($50.00) will be charged. The new owner must supply the ADMINISTRATOR with their name, address, telephonenumber, current vehicle mileage on COVERED VEHICLE, and a copy of the bill of sale to validate the transfer. The ADMINISTRATOR must be notified within thirty (30) days ofthe date of sale of the COVERED VEHICLE for the transfer to the new owner to be effective. This Vehicle Service Contract is not transferable from vehicle to vehicle. Oncetransferred, this Vehicle Service Contract is non refundable. This Vehicle Service Contract is renewable. Renewal is subject to underwriting guidelines at the time of renewal.Proof of maintenance and a vehicle inspection may be required prior to renewal. Renewal rates may be different from the original price. In order to facilitate renewal, if YOUchoose to renew, the ADMINISTRATOR may share certain nonpublic personal information with another company. That company, however, will use this information only forits intended purpose and will not share it with any third parties.
SECTION 5. CANCELLATIONIn the event the COVERED VEHICLE is repossessed, declared a total loss, or YOU give notice of cancellation, this Vehicle Service Contract shall terminate.1. In the event of a valid repossession or total loss of the COVERED VEHICLE, the rights under this Vehicle Service Contract, which include cancellation, shall immediately
transfer to the applicable LIENHOLDER, only if the LIENHOLDER is an outside financial institution not controlled by the SELLING DEALER.2. a. This Vehicle Service Contract is cancelable by the SERVICE CONTRACT HOLDER or the LIENHOLDER. If the SERVICE CONTRACT HOLDER or the LIENHOLDER cancels this
Vehicle Service Contract within the first sixty (60) days and no claims have been filed, the SELLING DEALER will refund the entire Vehicle Service Contract Price.b. If this Vehicle Service Contract is canceled by the SERVICE CONTRACT HOLDER or the LIENHOLDER after the first sixty (60) days or a claim has been filed, the SELLINGDEALER will refund the amount of the unearned Vehicle Service Contract Purchase Price according to the pro rata method reflecting the greater of the days in force or themiles driven relative to the plan selected.c. A fifty dollar ($50.00) service fee will be deducted from all refunds for cancellations requested after the first sixty (60) days.
3. How to cancel: Provide the SELLING DEALER with: (1) The SERVICE CONTRACT HOLDER copy of this Vehicle Service Contract; (2) a brief letter signed by the SERVICECONTRACT HOLDER requesting cancellation; (3) an affidavit indicating the true odometer reading on the date of the request. (4) If this Vehicle Service Contract was
financed or on a payment plan, provide the lenders name and mailing address. If the account has been paid in full; documentation from the LIENHOLDER will be requiredindicating the account has been satisfied. In the event of cancellation, the LIENHOLDER, if any, will be named on the cancellation refund check as their interest mayappear.
SECTION 6. CANCELLATION BY ADMINISTRATORThe ADMINISTRATOR may terminate (cancel) this Vehicle Service Contract for any reason by mailing, via certified mail at least fifteen (15) days prior to termination, a noticeof termination to YOUR last known address to include a statement of the reason for and effective date of termination and by tendering a refund as follows: If theADMINISTRATOR cancels this Vehicle Service Contract, the refund will be calculated in accordance with paragraph 2 in Section 5. CANCELLATION.
SECTION 7. WHAT IS COVERED BY THIS VEHICLE SERVICE CONTRACTThis Vehicle Service Contract will cover the following parts, except for those items listed in Section 8. WHAT IS NOT COVERED. Only those parts specifically listed beloware covered. Refer to the DECLARATIONS PAGE to determine which coverage groups apply to YOUR COVERED VEHICLE.
I. ESSENTIAL COVERAGEA. Engine Group: All internally lubricated parts. Crankshaft and bearings, oil pump, fuel pump, diesel injection pump, internal timing gears or chain/belt, camshaft,
camshaft bearings, valve lifters, rocker arm assemblies and push rods, valve guides, pistons and rings, wrist pins, connecting rods, motor mounts, and distributordrive gear. The engine block and cylinder heads are covered only if damage is caused by FAILURE of an internally lubricated part. ENGINE (Rotary): All of the abovelisted parts plus rotors, rotor seals, rotor chamber, eccentric shaft and bearings.
B. Turbocharger/Supercharger: Factory installed turbocharger or supercharger, including housing, and all internal parts.C. Transmission, Transaxle and Transfer Case (4x4/AWD): All internally lubricated parts. Drive shaft/U joint, torque converter, and transmission mounts. Case
housings are covered if damaged by the FAILURE of an internally lubricated part.D. Drive Axle Group (Front or Rear): Drive axle housing including pinion bearings, side carrier bearings, ring and pinion gears, carrier assembly, thrust washers, axles,
axle bearings, constant velocity joints, internal transaxle seal, and drive axle housing if damaged by the FAILURE of an internally lubricated part.E. Seals and Gaskets: Seals and gaskets are covered when replaced in conjunction with a covered FAILURE.F. Power Steering Group: Steering gear box, pump assembly, rack and pinion, pitman arm, idler arm, tie rod, control valves, and intermediate shafts.G. Basic Electrical Group: Alternator/generator, starter motor, front and rear wiper motors.H. Rental Car: The ADMINISTRATOR will reimburse the SERVICE CONTRACT HOLDER, for actual rental car expense incurred, up to thirty dollars ($30.00) per twenty
four (24) hour period, with a one hundred fifty dollar ($150.00) maximum per claim. In order to qualify for reimbursement, the COVERED VEHICLE must: 1) beretained by the repair facility overnight, and; 2) have a FAILURE to a covered component based on the coverage plan selected, that if driven, would result in furtherdamage to the COVERED VEHICLE. An additional ninety dollars ($90.00) of rental coverage applies only in the event of a parts delay when an internal repair orreplacement is performed on a major component (Engine Group, Transmission Group, Drive Axle Group). Reimbursement will not continue beyond the day thatrepairs are completed and the SERVICE CONTRACT HOLDER is notified of completion. Reimbursement is only valid if rental is from a licensed car rental agency.
II. BASIC COVERAGEAll ESSENTIAL COVERAGE as listed above, plus:
A. Air Conditioning Group: Compressor, condenser, evaporator, a/c clutch & coil, expansion valve, receiver drier, blower motor, and heater control valve.B. Electrical Group: Voltage regulator, distributor, solenoids, manually operated switches, electronic fuel injection sensors and injectors, electronic ignition module,
ignition coils, power window motors/regulators, rear window heating elements, power mirror motors, power seat motors, 4WD encoder motor, and power lockactuators.
III. COMPREHENSIVE COVERAGEAll ESSENTIAL and BASIC COVERAGE as listed above, plus:
A. Brake Group: Master cylinder, power brake cylinder, vacuum assist booster, hydro boost, disc brake caliper, wheel cylinders, compensating valve. The followingABS Components are covered: Hydraulic control unit, electronic control processor, wheel speed sensors, hydraulic pump/motor assembly, pressure modulatorvalve, isolation dump valve, and accumulator.
B. Front/Rear Suspension Group: Upper and lower control arms, control arm shafts and bearings or bushings, upper and lower ball joints, radius arm and bushings,torsion bars and mounts or bushings, stabilizer bars, links and bushings, struts, strut bearing plates, shock absorbers, spindle and spindle support, wheel bearings,and the following variable dampening suspension parts: compressor, control module, actuator, solenoid, height sensor, and mode selector switch.
C. Cooling Group: Engine cooling fan and motor, fan clutch, serpentine belt tensioner, radiator, heater core, water pump, and thermostat.D. Seals and Gaskets: This coverage option is included for covered components on Vehicles with less than one hundred twenty five thousand (125,000) miles at
CONTRACT PURCHASE DATE. Minor loss of fluid or seepage is considered normal and is not considered a FAILURE.IV. EXCLUSIONARY COVERAGE
This Vehicle Service Contract will cover approved repairs to any FAILURE of the parts of the COVERED VEHICLE, except for those items listed in Section 8. WHAT IS NOTCOVERED.
V. SURCHARGES AND OPTIONAL COVERAGEBusiness Use: Coverage is provided if the Business Use surcharge has been selected & paid as specified on YOUR DECLARATIONS PAGE. Coverage is limited to cars,trucks, and vans that are not part of a pool or fleet, as used by the owner for: route work; service or repair work; delivery or hauling; agricultural purposes; job siteactivities; construction trades; and eligible vehicle owned by religious/charitable organizations.Lift Kit/Tire Modifications: Coverage is provided if the surcharge has been selected & paid as indicated on YOUR DECLARATIONS PAGE. Any FAILURE resulting from aprofessionally installed lift kit or tire modification (up to 4 inches), to an originally installed manufacturer component will be covered. Lift Kit/Tire Modifications above 4inches are not covered.Seals and Gaskets: FAILED seals and gaskets for covered components will be replaced if the Seals and Gaskets surcharge has been selected & paid as specified on YOURDECLARATIONS PAGE and the COVERED VEHICLE has less than one hundred twenty five thousand (125,000) miles at CONTRACT PURCHASE DATE. Minor loss of fluid orseepage is considered normal and is not considered a FAILURE.WARRANTY REMAINING: If the “WARRANTY REMAINING OPTION” is selected & paid as indicated on YOUR DECLARATIONS PAGE, coverage begins at the CONTRACTPURCHASE DATE and expires by Time or Mileage measured from the original Full Manufacturer’s Warranty Expiration Date or Mileage, whichever occurs first.
VI. ADDITIONAL BENEFITS/ROADSIDE ASSISTANCE (ALL Plans)1. Towing: In the event the COVERED VEHICLE becomes disabled due to a mechanical FAILURE which renders the COVERED VEHICLE inoperable, WE will arrange to
have the COVERED VEHICLE transported, one time per claim, to the nearest qualified repair service facility within one hundred fifty (150) miles. YOU areresponsible for any charges that exceed the stated coverage limit.
2. Flat Tire Change: In the event of a flat tire on the COVERED VEHICLE, WE will arrange for a service provider to mount an inflated spare tire provided by YOU. Inthe event the spare tire is not functional,WE will provide YOU with transportation to the nearest tire store for repairs.
3. Emergency Fuel Delivery Service: In the event the COVERED VEHICLE runs out of gas,WE will arrange for a service provider to deliver two (2) gallons of gas to theCOVERED VEHICLE. YOU are responsible for the cost of the emergency supply of gas at the time of delivery. (Compressed Natural Gas (CNG) vehicles excluded)
4. Battery Jump Service: In the event the COVERED VEHICLE will not crank due to a weak or “run down” battery, WE will arrange for a service provider to boost orjump start the battery.
5. Key Lockout Service: In the event the keys for the COVERED VEHICLE are lost, broken or accidentally locked in the COVERED VEHICLE.WE will arrange for a serviceprovider to unlock the COVERED VEHICLE and will pay up to a maximum of one hundred dollars ($100) per occurrence for the locksmith service, excluding the costof replacement keys. YOU are responsible for the cost of any replacement keys at the time of service.
To obtain roadside assistance, call 1 888 810 5150.
SECTION 8. WHAT IS NOT COVEREDA. Repairs or replacements not authorized in advance by the ADMINISTRATOR, except for repairs that qualify as Emergency Repairs as described in Section 3. HOW TO
OBTAIN REPAIRS.B. Repairs or replacements of components of the COVERED VEHICLE that were not operating properly in accordance with manufacturer’s specifications at the time of
sale of this Vehicle Service Contract.C. Any mechanical breakdown or FAILURE that occurs to or results from non standard (any component not installed by the original manufacturer) or high performance
parts, alternate fuels, any mechanical or electrical alterations made to the COVERED VEHICLE including, but not limited to, the use of oversized tires, mismatched tiresizes according to manufacturer’s guidelines, installation of header pipes, lift kits, vehicles lifted above 4 inches, or snow plow equipment or fittings.
D. Any part, repair, or replacement thereof, while covered by insurance, a manufacturer’s warranty, recall program, factory service bulletins, or special policy.E. Any COVERED VEHICLE if the odometer has been tampered with, altered, disconnected (excluding during maintenance or repair) or not maintained in working order,
causing it to not record actual mileage driven.F. Any mechanical breakdown or FAILURE caused by (a) failure to service the COVERED VEHICLE as recommended by the manufacturer; (b) overheating, regardless of the
cause of overheating or resulting from contamination or inadequate amounts of coolant, lubricants, or fluids; (c) continued operation of YOUR COVERED VEHICLE orfailure to use reasonable means to protect YOUR COVERED VEHICLE from further damage after a FAILURE occurs; (d) sludge, rust, residue, or corrosion; (e) lack or lossof oil or lubricant, or poor quality lubricant or fluids; or (f) OWNER OR DRIVER NEGLIGENCE OR MISUSE, WHICH SHALL INCLUDE OPERATION OF THE VEHICLE AFTERTHE FAILURE OF ANY PART, THE NORMAL OPERATION OF WHICH IS REQUIRED TO MAINTAIN A SAFE ENGINE OPERATING TEMPERATURE. AN UNSAFE ENGINEOPERATING TEMPERATURE IS INDICATED BY GAUGES, WARNING LIGHTS, OR AUDIBLE WARNING SOUNDS.
G. Any vehicle used for any form of competitive driving, racing or abusive driving.
H. Any vehicle used for pulling a trailer with a gross vehicle weight in excess of 1,500 pounds unless the vehicle is equipped as recommended by the manufacturer.I. The following, unless required in connection with repairs or replacements covered hereunder: adjustments, wheel or suspension alignments, wheel balancing, engine
tune ups, grinding valves, refrigerants, reprogramming.J. Phones, Wireless Transmitting Devices, Television/VCR, DVD Players and LCD Screens, Satellite Radio, Electronic Device Software.K. Commercial use including, but not limited to, public hire, rental, taxi, or livery, and vehicles with non standard equipment installed specifically to facilitate commercial
use.L. During the period covered by this Vehicle Service Contract, it may become necessary to: (a) replace spark/glow plugs, cap and rotors, points, fuses, wiper blades, PCV
valves, emission components, filters, fly wheels, flex plates, clutch assembly and hydraulics, brake and clutch linings, pressure plate, throw out and pilot bearings,hoses, molded rubber or rubber like items, filters, glass and glass lenses, windows, any component whose only purpose is for illumination, such as but not limited to:sealed beams, high intensity discharge (h.i.d. or xenon) bulbs, h.i.d. headlamp assemblies, ballasts, h.i.l.e.d. cooling systems, l.e.d. assemblies, light bulbs, lenses,wheels, tires, trim, moldings, bright metal, upholstery, paint, exhaust system, brake rotors and drums, batteries, carburetor; (b) adjustments to: carburetor, throttlebody assembly, ignition, transmission bands, belts or clutch system; (c) clean fuel and cooling systems, or remove sludge or carbon deposits; (d) add oil, coolant, fluids,lubricants, greases, or refrigerants. Costs for these services and parts are not covered by this Vehicle Service Contract.
M. Storage charges, shop supplies, and materials charge; diagnostic procedures not in the flat rate time to repair the covered component.N. Losses resulting from delays or failures caused by acts of God, accidental loss or damage, collision or upset, falling missiles or objects, fire, theft, larceny, explosion,
lightning, earthquake, windstorm, hail, water, flood, freezing, malicious mischief, vandalism, war, riot or civil commotion, labor strikes, or other causes beyond thecontrol of the ADMINISTRATOR.
O. Incidental or consequential damages, such as loss of time, inconvenience or loss of use of the COVERED VEHICLE or injury or death to any persons.P. A part or component that a repair facility may recommend replacing but which has not FAILED.Q. Maintenance services and parts described in the Manufacturer’s Maintenance Schedule for the COVERED VEHICLE.R. Rust damage or body repair, convertible or vinyl tops, air and water leaks, wind noise, weather strips, squeaks, and rattles.S. Repairs or replacements made outside the United States or Canada.T. Repairs to correct loss of compression or oil consumption related to burnt or carboned piston rings or valve components.U. Mechanical breakdown caused by ruptured or damaged constant velocity boots (NOT APPLICABLE TO EXCLUSIONARY COVERAGE).V. Damage to a covered part resulting from a mechanical breakdown or FAILURE of a non covered part, or from faulty or negligent repairs, or installation of defective
parts.W. Damages for bad faith, punitive or exemplary damages, property damage (except as specifically stated in the Vehicle Service Contract), and attorney fees.X. Any vehicle not originally manufactured to U.S. specifications, commonly known as a grey market vehicle; salvaged vehicles or factory buybacks.Y. Limit of Liability (per repair visit) The COST of repairs in excess of the approved COST to correct any FAILURE using the approved retail labor time from a nationally
recognized labor time guide (i.e. Motors Guide, All Data), less any DEDUCTIBLE. Parts replacement costs shall not exceed the Manufacturer’s suggested retail price. Inno event shall OUR liability exceed the approved COST necessary to correct the actual cause of FAILURE.
Z. Limit of Liability (Aggregate) The aggregate total of all repairs and benefits paid or payable while this Vehicle Service Contract is in force shall not exceed the lesser ofthe following aggregate amounts: (1) the Vehicle Purchase Price as shown on this Vehicle Service Contract; or (2) 3 Month/3,000 Mile Term – one thousand fivehundred dollars ($1,500.00); 6 Month/6,000 Mile Term – two thousand dollars ($2,000.00); 12 Month/12,000 Mile Term – two thousand five hundred dollars($2,500.00); and 18 Month/18,000 Mile Term – three thousand dollars ($3,000.00).
AA.Authorized covered repairs that have not been submitted to the ADMINISTRATOR within one hundred eighty (180) days from date of completed repairs.BB. Mechanical breakdown caused by or due to the failure of nuts, bolts, or fasteners (internal and/or external).CC. Parts not expressly listed in Section 7. What is Covered by This Vehicle Service Contract, are not covered (NOT APPLICABLE TO EXCLUSIONARY COVERAGE).
SECTION 9. ARBITRATION PROVISIONREAD THE FOLLOWING ARBITRATION PROVISION ("PROVISION") CAREFULLY. IT LIMITS CERTAIN OF YOUR RIGHTS, INCLUDING YOUR RIGHT TO OBTAIN RELIEF ORDAMAGES THROUGH COURT ACTION.To begin Arbitration, either YOU or WE must make a written demand to the other party for arbitration. The Arbitration will take place before a single arbitrator. It will beadministered in keeping with the Expedited Procedures of the Commercial Arbitration Rules ("Rules") of the American Arbitration Association ("AAA") in effect when the claimis filed. YOU may get a copy of these AAA's Rules by contacting AAA at 1633 Broadway, 10th Floor, New York, NY 10019, calling 1 800 778 7879 or visiting www.adr.org. Thefiling fees to begin and carry out arbitration will be shared equally between YOU and US. This does not prohibit the arbitrator from giving the winning party their fees andexpenses of the arbitration. Unless YOU andWE agree, the arbitration will take place in the county and state where YOU live. The Federal Arbitration Act, 9 U.S.C. § 1, et seq.,will govern and not any state law on arbitration. YOU AGREE AND UNDERSTAND THAT THIS ARBITRATION PROVISION MEANS THAT YOU GIVE UP YOUR RIGHT TO GO TOCOURT ON ANY CLAIM COVERED BY THIS PROVISION. YOU also agree that any arbitration proceeding will only consider YOUR claims. Claims by, or on behalf of, otherindividuals will not be arbitrated in any proceeding that is considering YOUR claims. Please refer to the State Requirements section of this Agreement for any addedrequirements in YOUR state. In the event this Arbitration provision is not approved by the appropriate state regulatory agency, and/or is stricken, severed, or otherwisedeemed unenforceable by a court of competent jurisdiction, YOU and WE specifically agree to waive and forever give up the right to a trial by jury. Instead, in the event anylitigation arises between YOU and US, any such lawsuit will be tried before a judge, and a jury will not be impaneled or struck.
SECTION 10. PRIVACY POLICYThe ADMINISTRATOR is committed to respecting YOUR privacy rights. Accordingly, the ADMINISTRATOR maintains a firm policy of secrecy concerning its customer recordsjust as YOU would expect from a responsible company. The ADMINISTRATOR restricts access to YOUR file to authorized personnel and applies numerous security measures toensure that information included in it is not used by improper people or for improper purposes. The ADMINISTRATOR discloses YOUR nonpublic personal information only inlimited circumstances where doing so is necessary to serve YOU better.The ADMINISTRATOR may share nonpublic personal information with its affiliates. In addition, while YOU are a customer, the ADMINISTRATOR may share certain nonpublicpersonal information, such as YOUR name, address, telephone number, COVERED VEHICLE description, and finance contract terms, with other companies that performservices for the ADMINISTRATOR. For example, the ADMINISTRATOR may disclose this information to another company that facilitates the renewal of YOUR Vehicle ServiceContract, if YOU should choose to renew. Furthermore, the ADMINISTRATOR may share certain nonpublic personal information to determine eligibility, to process claims, orto otherwise fulfill its duties under its Vehicle Service Contracts. The ADMINISTRATOR never discloses any nonpublic personal information concerning former customers andother non customers with nonaffiliated third parties. If YOU object to the ADMINISTRATOR sharing nonpublic personal information in this limited manner, or if YOU have anyquestions concerning this Privacy Policy, please contact the ADMINISTRATOR at 1 800 826 3207.The ADMINISTRATOR collects nonpublic personal information about the SERVICE CONTRACT HOLDER from information that the ADMINISTRATOR receives from the SELLINGDEALER or the SERVICE CONTRACT HOLDER on applications or other forms. The ADMINISTRATOR does not disclose any nonpublic personal information about the SERVICECONTRACT HOLDER to anyone, except as permitted by law. The ADMINISTRATOR restricts access to nonpublic personal information about the SERVICE CONTRACT HOLDERto those employees of the ADMINISTRATOR who need to know that information to provide products and services to YOU. The ADMINISTRATOR maintains physical,electronic, and procedural safeguards that comply with federal regulations to guard the SERVICE CONTRACT HOLDER’S nonpublic personal information.
SECTION 11. STATE DISCLOSURESThe following state specific requirements are added to and become part of YOUR contract and supersede any other provision to the contrary:Alabama: Section 5. CANCELLATION, 2.a. is amended to add the following: (i) A ten percent (10%) penalty will be added each month to a refund that is not paid to the SERVICE CONTRACT HOLDERwithin forty five (45) days of the return of the Contract to the ADMINISTRATOR. (ii) This right to void the Vehicle Service Contract is not transferable and applies only to the original Vehicle ServiceContract purchaser. (iii) If the SERVICE CONTRACT HOLDER cancels this Vehicle Service Contract after sixty (60) days or a claim has been filed, the SELLING DEALER will refund the amount of theunearned Vehicle Service Contract Purchase Price according to the pro rata method reflecting the greater of the days in force or the miles driven related to the plan selected, reduced by anadministrative fee of up to twenty five ($25.00) dollars. 2. c. The service fee shall not exceed twenty five ($25.00) dollars. Section 6. CANCELLATION BY ADMINISTRATOR is amended to add thefollowing: The ADMINISTRATORmay not cancel this Vehicle Service Contract except for fraud, material misrepresentation or nonpayment by the SERVICE CONTRACT HOLDER. If the ADMINISTRATORcancels, the ADMINISTRATOR will refund the amount of the unearned Vehicle Service Contract Purchase Price according to the pro rata method reflecting the greater of the days in force or the milesdriven related to the plan selected. If the ADMINISTRATOR or the LIENHOLDER cancels this Vehicle Service Contract, the refund will not be reduced by an administrative fee.California: For California residents only: The ADMINISTRATOR & OBLIGOR of this Vehicle Service Contract is AUL Insurance Agency, Inc., 1250 Main Street, Suite 300, Napa, California 94559 Ph. 1800 826 3207. The ADMINISTRATOR’s California license number is 0C46098. NOTE: Performance under this contract is guaranteed by a California approved insurance company. YOU may file aclaim with this insurance company if any promise made in the contract has been denied or has not been honored within sixty (60) days after YOUR request. The name and address of the insurancecompany is: American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, Florida 33157, 1 866 306 6694. If YOU are not satisfied with the insurance company’s response, YOUmay contact the California Department of Insurance at 1 800 927 4357. Section 3. HOW TO OBTAIN REPAIRS, 3. is amended to add the following: The SERVICE CONTRACT HOLDER’S failure to obtainauthorization, wait for an inspection or submit repair orders and other documentation within the specified time will not automatically invalidate YOUR claim if YOU can demonstrate that it was notreasonably possible to file these documents or obtain prior authorization within such time period. Section 5. CANCELLATION, 2.c. is amended as follows: The service fee shall not exceed ten percent(10%) of the contract price or twenty five dollars ($25.00), whichever is less. 6. CANCELLATION BY ADMINISTRATOR is deleted and replaced with the following: (i) The ADMINISTRATOR may cancelthis Vehicle Service Contract before the sixty first (61st) day after the date the Vehicle Service Contract was sold to the SERVICE CONTRACT HOLDER by mailing notice of cancellation to the SERVICECONTRACT HOLDER’S last known address at least five (5) days prior to such cancellation by the ADMINISTRATOR. Notice of cancellation by the ADMINISTRATOR shall state the effective date ofcancellation and the reason for the cancellation. The ADMINISTRATOR will provide a full refund to the SERVICE CONTRACT HOLDER within thirty (30) days of the date of cancellation. However, if theADMINISTRATOR has paid a claim or has advised the SERVICE CONTRACT HOLDER in writing that it will pay a claim, the ADMINISTRATOR will provide a refund according to the pro rata methodreflecting the greater of the days in force or the miles driven relative to the plan selected, to the SERVICE CONTRACT HOLDER within thirty (30) days of the date of cancellation. (ii) TheADMINISTRATOR may cancel this Vehicle Service Contract at any time for nonpayment, fraud, or material misrepresentation by the SERVICE CONTRACT HOLDER by mailing a written notice to theSERVICE CONTRACT HOLDER’S last known address at least five (5) days prior to such cancellation by the ADMINISTRATOR. Notice of cancellation by the ADMINISTRATOR shall state the effective dateof cancellation and the reason for the cancellation. The ADMINISTRATOR will provide a full refund to the SERVICE CONTRACT HOLDER within thirty (30) days of the date of cancellation. However, ifthe ADMINISTRATOR has paid a claim or has advised the SERVICE CONTRACT HOLDER in writing that it will pay a claim, the ADMINISTRATOR will provide a refund according to the pro rata methodreflecting the greater of the days in force or the miles driven relative to the plan selected, to the SERVICE CONTRACT HOLDER within thirty (30) days of the date of cancellation. If the
ADMINISTRATOR cancels this Vehicle Service Contract, any claims reported prior to cancellation will be covered. A claim is deemed reported by the SERVICE CONTRACT HOLDER when theADMINISTRATOR is contacted and advised of the claim. Section 8. WHAT IS NOT COVERED is amended to add the following: A. The SERVICE CONTRACT HOLDER’S failure to obtain authorization orsubmit repair orders and other documentation within specified time will not automatically invalidate YOUR claim if YOU can demonstrate that it was not reasonably possible to file these documents orobtain prior authorization within such time period.
B. Repairs or replacements of components of the COVERED VEHICLE that were not operating properly inaccordance with manufacturer’s specifications at the time of the sale of this Vehicle Service Contract.Section 9. ARBITRATION PROVISION is deleted in its entirety and does not apply.Colorado: The obligations under this contract are insured by a policy of insurance issued by American Bankers Insurance Company of Florida. Policy number SFM 12 CO 1 2 or SFN 12 CO 1 1. If acovered claim is not paid within sixty (60) days after YOU have filed a proof of loss, YOUmay file a claim directly with American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami,Florida 33157. Please call 1 866 306 6694 for instructions.Connecticut: Section 3. HOW TO OBTAIN REPAIRS, 3. is amended to add the following: If the SERVICE CONTRACT HOLDER reports a covered claim to the ADMINISTRATOR prior to the expiration ofthe Vehicle Service Contract, the ADMINISTRATOR will repair or replace the covered components or cause such repair or replacement to be made by an authorized repair facility even if the period oftime required for such repair extends beyond the expiration of the Vehicle Service Contract, or the repair facility causes the Vehicle Service Contract to expire by mileage due to test drives. Section 7.WHAT IS COVERED, Towing: is amended to add the following: Any dollar amount charged for distances over this one hundred fifty (150) mile limit per occurrence must be paid by the SERVICECONTRACT HOLDER. Section 6. CANCELLATION BY ADMINISTRATOR is amended as follows: (i) The ADMINISTRATOR may cancel this SERVICE CONTRACT if the COVERED VEHICLE is returned, sold,lost, stolen or destroyed. (ii) Notice will be mailed at least forty five (45) days prior to termination. Section 9. ARBITRATION PROVISION is amended to include the following: RESOLUTION OFDISPUTES: If WE are unable to resolve any disputes with YOU regarding this warranty, YOU may file a written complaint with the State of Connecticut, Insurance Department, P.O. Box 816, Hartford,CT 06142 0816, Attn: Consumer Affairs. The written complaint must contain a description of the dispute, the purchase price of the item subject to the extended warranty, the cost of the repair of theitem, and a copy of the extended warranty Contract.Georgia: Section 5. CANCELLATION, 1 is deleted in its entirety. 2.a. is deleted and replaced with the following: This Vehicle Service Contract is cancelable by the SERVICE CONTRACT HOLDER. If theSERVICE CONTRACT HOLDER cancels this Vehicle Service Contract within the first sixty (60) days and no claims have been filed, the SELLING DEALER will refund the entire Vehicle Service ContractPrice. The LIENHOLDER may only cancel this Vehicle Service Contract due to a repossession or total loss. 2.b. If this Vehicle Service Contract is canceled by the SERVICE CONTRACT HOLDER after thefirst sixty (60) days or a claim has been filed, the SELLING DEALER will refund the unearned Vehicle Service Contract Purchase Price. The cancellation will comply with Section 33 24 44 of the GeorgiaCode. Refunds will be based on the excess of the consideration paid for this Vehicle Service Contract above the customary short rate for the expired term of the Vehicle Service Contract. 2.c. is deletedand does not apply. Section 6. CANCELLATION BY ADMINISTRATOR is amended to add the following: The ADMINISTRATOR may not cancel this Vehicle Service Contract except for fraud, materialmisrepresentation or non payment by the SERVICE CONTRACT HOLDER. If the ADMINISTRATOR cancels, notice of such cancellation will be in writing and include a statement of the reason forcancellation, and given at least thirty (30) days prior to cancellation, ten (10) days if cancellation is due to non payment by YOU). If the ADMINISTRATOR cancels, the ADMINISTRATOR will refund theamount of the unearned Vehicle Service Contract Purchase Price according to the pro rata method reflecting the greater of the days in force or the miles driven related to the plan selected. Section 8.WHAT IS NOT COVERED, B. is amended as follows: Repairs or replacements of components known by YOU of the COVERED VEHICLE, which were not operating properly in accordance withmanufacturer’s specifications at the time of the sale of this Vehicle Service Contract; C. Any mechanical breakdown or FAILURE which occurs to or results from non standard (any component notinstalled by the original manufacturer) or high performance parts, any mechanical or electrical alterations made to the COVERED VEHICLE by YOU or with YOUR knowledge including, but notlimited to, the use of oversized tires, mismatched tire sizes according to manufacturer’s guidelines, installation of header pipes, lift kits, vehicles lifted above 4 inches, or snow plow equipment orfittings; E. Any COVERED VEHICLE, if while owned by YOU, the odometer has been tampered with, altered, disconnected (excluding during maintenance or repair) or not maintained in workingorder, causing it to not record actual mileage driven; F.(b) for repairs costs or expenses caused by the failure to maintain proper qualities or levels of coolant or lubricant while owned by YOU; F.(d)rust, residue, or corrosion; L.(c) clean fuel and cooling systems, or remove carbon deposits;. Section 9. ARBITRATION PROVISION is deleted in its entirety and does not apply.Hawaii: Section 5. CANCELLATION, 2.a. is amended to add the following: (i) A ten percent (10 %) penalty will be added each month to a refund that is not paid to the SERVICE CONTRACT HOLDERwithin forty five (45) days of the return of the Contract to the ADMINISTRATOR. (ii) This right to void the Vehicle Service Contract is not transferable and applies only to the original Vehicle ServiceContract purchaser. Section 6. CANCELLATION BY ADMINISTRATOR is amended to add the following: The requirement to mail notice fifteen (15) days before cancellation does not apply if cancellationis for nonpayment, material misrepresentation or substantial breach of duties by the SERVICE CONTRACT HOLDER.If YOU have a question or complaint, YOUmay contact the Insurance Commissioner, 335 Merchant Street, Rm. 213, Honolulu, Hawaii 96813.Idaho: Coverage afforded under this Vehicle Service Contract is not guaranteed by the Idaho Insurance Guaranty Association.Illinois: Section 5. CANCELLATION, 2.c. is amended as follows: The ADMINISTRATORmay retain a cancellation fee not to exceed the lesser of ten percent (10%) of the Vehicle Service Contract price orfifty dollars ($50.00) from all refunds for cancellations requested after the first sixty (60) days. The OBLIGOR of this Vehicle Service Contract is A.U.L. Corp. and is the party responsible for honoringcancellation requests. Section 1. KEY TERMS AND PROVISIONS, The definition of “FAILURE” is amended to add the following: Coverage will be afforded for wear and tear that exceeds themanufacturer’s specifications.Indiana: YOUR proof of payment to the SELLING DEALER or the ADMINISTRATOR which issued this Vehicle Service Contract shall be considered proof of payment to the Insurance Company identifiedon the DECLARATIONS PAGE which guarantees OUR obligations to YOU. Section 9 ARBITRATION PROVISION is amended to add the following: While arbitration is mandatory, the outcome of anyarbitration shall be non binding on the parties, and either party shall, following arbitration, have the right to reject the arbitration award and bring suit in a court of competent jurisdiction. Thearbitration action will take place in the county where you reside.Iowa: In the event of a disputed claim, YOUmay contact the Iowa Commissioner of Insurance at the following address: Commissioner – Insurance Division, Two Ruan Center, 601 Locust St., 4th Floor,Des Moines, IA 50309 3738. If YOU file a claim with the Insurance Company, include a copy of YOUR Contract and YOUR paid repair order.Kentucky: Section 8. WHAT IS NOT COVERED, F. (g) is amended to add the following: Any mechanical breakdown or FAILURE caused by gradual reduction in operation performance due to wear andtear.Louisiana: For Louisiana residents only: The ADMINISTRATOR of this Vehicle Service Contract is WISCONSIN A.U.L., INC. Section 5. CANCELLATION, 2.a. is amended as follows: This Vehicle ServiceContract is cancelable by the SERVICE CONTRACT HOLDER or the LIENHOLDER. If the SERVICE CONTRACT HOLDER or the LIENHOLDER cancels this Vehicle Service Contract within the first sixty (60)days, the SELLING DEALER will refund the entire Vehicle Service Contract Price. 2.b. If this Vehicle Service Contract is canceled by the SERVICE CONTRACT HOLDER or the LIENHOLDER after the firstsixty (60) days, the SELLING DEALER will refund the amount of the unearned Vehicle Service Contract Purchase Price according to the pro rata method reflecting the greater of the days in force or themiles driven related to the plan selected. Section 9. ARBITRATION PROVISION is deleted in its entirety and does not apply.Maine: Section 5. CANCELLATION, 2.a. is amended to include the following: If the SERVICE CONTRACT HOLDER or the LIENHOLDER cancels this Vehicle Service Contract within the first sixty (60) daysand a claim has been filed, the refund will be the amount of the unearned Vehicle Service Contract Purchase Price according to the pro rata method reflecting the greater of the days in force or themiles driven relative to the plan selected, less claims paid or pending payment. A ten percent (10 %) penalty will be added each month to a refund that is not paid to the SERVICE CONTRACT HOLDERwithin forty five (45) days of the return of the Contract to the ADMINISTRATOR. This right to void the Vehicle Service Contract is not transferable and applies only to the original Vehicle ServiceContract purchaser. Section 5. CANCELLATION, 2. b. is deleted and replaced with the following: If this Vehicle Service Contract is canceled by the SERVICE CONTRACT HOLDER or the LIENHOLDERafter the first sixty (60) days, the SELLING DEALER will refund the amount of the unearned Vehicle Service Contract Purchase Price according to the pro rata method reflecting the greater of the daysin force or the miles driven relative to the plan selected, less claims paid or pending payment. Section 5. CANCELLATION, 2. c. is deleted and replaced with the following: An administrative fee of 10%of the Vehicle Service Contract Purchase Price or fifty dollars ($50.00), whichever is less, will be deducted from all refunds for cancellations requested after the first sixty (60) days. Section 6.CANCELLATION BY ADMINISTRATOR is deleted and replaced with the following: The ADMINISTRATORmay terminate (cancel) this Vehicle Service Contract for any reason by mailing, via certified mailat least fifteen (15) days prior to termination, a notice of termination to YOUR last known address to include a statement of the reason for and effective date of termination and by tendering a refundas follows: If the ADMINISTRATOR cancels this Vehicle Service Contract within the first sixty (60) days and no claims have been filed, the refund will be the entire Vehicle Service Contract Price. If theADMINISTRATOR cancels this Vehicle Service Contract after the first sixty days or a claim has been filed, the refund will be the amount of the unearned Vehicle Service Contract Purchase Priceaccording to the pro rata method reflecting the greater of the days in force or the miles driven relative to the plan selected, less claims paid or pending payment and less an administrative fee of 10%of the Vehicle Service Contract Purchase Price, or fifty dollars ($50.00), whichever is less.Maryland: Section 5. CANCELLATION, 2.a. is amended to add the following: (i) A ten percent (10%) penalty will be added each month to a refund that is not paid to the SERVICE CONTRACT HOLDERwithin forty five (45) days of the return of the Contract to the ADMINISTRATOR. (ii) The right to void the Vehicle Service Contract is not transferable and applies only to the original Vehicle ServiceContract purchaser.Mississippi: Item F(b) in Section 8 WHAT IS NOT COVERED is amended to add the following: (b) FOR REPAIR COSTS OR EXPENSES CAUSED BY THE FAILURE OF YOU TO MAINTAIN PROPER QUALITIESOR LEVELS OF COOLANTS OR LUBRICANTS. Section 6 CANCELLATION BY ADMINISTRATOR is amended as follows: Notification will be sent, via certified mail no less than thirty (30) days prior totermination. Section 9. ARBITRATION PROVISION is deleted in its entirety and does not apply. This Vehicle Service Contract is not provided or supported by a vehicle manufacturer or distributor.Missouri: The obligations under this Contract are insured by a policy of insurance issued by American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL 33157. In the eventany covered service is not paid within sixty (60) days after proof of loss has been filed, including a claim for the refund of the unearned purchase price, or ADMINISTRATOR ceases to do business orgoes bankrupt, YOU may apply directly to American Bankers Insurance Company of Florida. Section 5. CANCELLATION, 2.a. is deleted and replaced with the following: This Vehicle Service Contract iscancelable by the SERVICE CONTRACT HOLDER or the LIENHOLDER. If the SERVICE CONTRACT HOLDER or the LIENHOLDER cancels this Vehicle Service Contract within the first sixty (60), the SELLINGDEALER will refund the entire Vehicle Service Contract Purchase Price. A ten percent (10 %) penalty will be added each month to a refund that is not paid to the SERVICE CONTRACT HOLDER withinforty five (45) days of the return of the Contract to the ADMINISTRATOR. This right to void the Vehicle Service Contract is not transferable and applies only to the original Vehicle Service Contractpurchaser. Section 5. CANCELLATION, 2. b. is deleted and replaced with the following: If this Vehicle Service Contract is canceled by the SERVICE CONTRACT HOLDER or the LIENHOLDER after the firstsixty (60) days, the SELLING DEALER will refund the amount of the unearned pro rata Vehicle Service Contract Purchase Price according to the pro rata method reflecting the greater of the days inforce or the miles driven relative to the plan selected. Section 6. CANCELLATION BY ADMINISTRATOR is deleted and replaced with the following: The ADMINISTRATOR may terminate (cancel) thisVehicle Service Contract for any reason by mailing, via certified mail at least fifteen (15) days prior to termination, a notice of termination to YOUR last known address to include a statement of thereason for and effective date of termination and by tendering a refund as follows: If the ADMINISTRATOR cancels this Vehicle Service Contract within the first sixty (60) days, the refund will be theentire Vehicle Service Contract Purchase Price. If the ADMINISTRATOR cancels this Vehicle Service Contract after the first sixty (60) days, the refund will be the amount of the unearned pro rataVehicle Service Contract Purchase Price according to the pro rata method reflecting the greater of the days in force or the miles driven relative to the plan selected, less a fifty dollar ($50.00) servicefee.Montana: Section 6. CANCELLATION BY ADMINISTRATOR is amended to add the following: The requirement to mail notice fifteen (15) days before cancellation does not apply if cancellation is fornonpayment, material misrepresentation or substantial breach of duties by the SERVICE CONTRACT HOLDER.Nebraska: The obligations under this contract are insured by a policy of insurance issued by American Bankers Insurance Company of Florida. If a covered claim is not paid within sixty (60) daysafter YOU have filed a proof of loss, YOU may file a claim directly with American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, Florida 33157. Please call 1 866 306 6694for instructions. Section 9. ARBITRATION PROVISION is deleted in its entirety and does not apply.Nevada: For Nevada residents only: The ADMINISTRATOR of this Vehicle Service Contract is WISCONSIN A.U.L., INC. Section 1. KEY TERMS AND PROVISIONS, “OBLIGOR” definition is deleted andreplaced with the following: “OBLIGOR”meansWisconsin A.U.L., Inc., the entity that is obligated to perform under this Vehicle Service Contract. Section 5. CANCELLATION, 2.a. is amended to add thefollowing: (i) A ten percent (10%) penalty will be added each month to a refund that is not paid to the SERVICE CONTRACT HOLDER within forty five (45) days of the return of the Contract to theADMINISTRATOR. (ii) This right to void the Vehicle Service Contract is not transferable and applies only to the original Vehicle Service Contract purchaser. Section 6. CANCELLATION BYADMINISTRATOR is amended to add the following: After this Vehicle Service Contract has been in effect for seventy (70) days, the ADMINISTRATOR may not cancel this Vehicle Service Contractexcept for one of the following reasons: (i) If SERVICE CONTRACT HOLDER fails to pay an amount when due; (ii) if SERVICE CONTRACT HOLDER is convicted of a crime which results in an increase inthe service required under this Vehicle Service Contract; (iii) discovery of misrepresentation or fraud only if such misrepresentation or fraud occurs in the submission of a claim by the SERVICECONTRACT HOLDER. (iv) discovery of an act or omission by YOU or if YOU violate any condition of this Vehicle Service Contract after the effective date of this Vehicle Service Contract whichsubstantially and materially increases the service required under this Vehicle Service Contract; or (v) a material change in the nature or extent of the required service or repair which occurs after theeffective date of this Vehicle Service Contract which causes the required service or repair to be substantially and materially increased beyond that contemplated at the time the Vehicle Service
Contract was issued or sold. If the ADMINISTRATOR cancels this Vehicle Service Contract, the refund will be calculated in accordance with item 2. a. and 2.b. in Section 5 CANCELLATION. WE will notdeduct a fee from such refund. Section 9. ARBITRATION PROVISION is deleted in its entirety and does not apply.New Hampshire: In the event YOU do not receive satisfaction under this contract, YOUmay contact the New Hampshire Department of Insurance at 21 South Fruit Street, Suite 14, Concord, NH 03301or call 1 800 852 3416.New Mexico: Section 5. CANCELLATION, 2.a. is amended to add the following: within thirty (30) days of return of the Vehicle Service Contract. 2.b. (i) A ten percent (10%) penalty will be added eachmonth to a refund that is not paid to the SERVICE CONTRACT HOLDER within sixty (60) days of the return of the Contract to the ADMINISTRATOR. (ii) This right to void the Vehicle Service Contract isnot transferable and applies only to the original Vehicle Service Contract purchaser. Section 6. CANCELLATION BY ADMINISTRATOR is amended to add the following: After this Vehicle Service Contracthas been in effect for seventy (70) days, the ADMINISTRATOR may not cancel this Vehicle Service Contract except for one of the following reasons: (i) If SERVICE CONTRACT HOLDER fails to pay anamount when due; (ii) if SERVICE CONTRACT HOLDER is convicted of a crime which results in an increase in the service required under this Vehicle Service Contract; (iii) discovery of misrepresentationor fraud only if such misrepresentation or fraud occurs in the submission of a claim by the SERVICE CONTRACT HOLDER. (iv) discovery of an act or omission by YOU or if YOU violate any condition ofthis Vehicle Service Contract after the effective date of this Vehicle Service Contract which substantially and materially increases the service required under this Vehicle Service Contract; or (v) amaterial change in the nature or extent of the required service or repair which occurs after the effective date of this Vehicle Service Contract which causes the required service or repair to besubstantially and materially increased beyond that contemplated at the time the Vehicle Service Contract was issued or sold.New York: Section 5. CANCELLATION, 2.a. is amended to add the following: (i) A ten percent (10%) penalty will be added each month to a refund that is not paid to the SERVICE CONTRACT HOLDERwithin thirty (30) days of the return of the Contract to the ADMINISTRATOR. (ii) This right to void the Vehicle Service Contract is not transferable and applies only to the original Vehicle ServiceContract purchaser. Section 6. CANCELLATION BY ADMINISTRATOR is amended to add the following: This does not apply if cancellation is for nonpayment, material misrepresentation or substantialbreach of duties by the SERVICE CONTRACT HOLDER.North Carolina: Section 5. CANCELLATION, 2.c. is amended to add the following: The service fee shall equal ten percent (10%) of the Vehicle Purchase Price or fifty dollars ($50.00), whichever is less.Section 6. CANCELLATION BY ADMINISTRATOR is amended as follows: The ADMINISTRATOR may terminate (cancel) this Vehicle Service Contract for one of the following reasons: (i) non payment ofthe Vehicle Service Contract Price; (ii) a material misrepresentation made by YOU; or (iii) a substantial breach of duties by YOU under the Vehicle Service Contract relating to the Vehicle or its use. Ifthe Vehicle Service Contract is canceled by US,WE will refund the unearned Vehicle Service Contract Purchase Price to YOU according to the pro rata method.Oklahoma: Coverage afforded under this Vehicle Service Contract is not guaranteed by the Oklahoma Insurance Guaranty Association. Section 5CANCELLATION, 2.a. is deleted and replaced as follows: In the event the Vehicle Service Contract is cancelled by YOU, within the first thirty (30) days, and no claims have been filed, a full refund of theVehicle Service Contract Purchase Price will be made by US. 2.b. If YOU cancel the Vehicle Service Contract after thirty (30) days, or have made a claim within the first thirty (30) days, return of theVehicle Service Contract Purchase Price shall be based upon one hundred percent (100%) of the unearned pro rata premium, or if a cancellation is requested after the first sixty (60) days, the IssuingDealer will refund one hundred percent (100%) of the unearned pro rata premium, less the actual cost of any service provided under the Vehicle Service Contract. 2.c. WE shall retain ten percent(10%) of the unearned pro rata premium or fifty dollars ($50.00), whichever is less. Section 6 CANCELLATION BY ADMINISTRATOR is amended as follows: In the event the Vehicle Service Contract iscancelled by the ADMINISTRATOR, return of the Vehicle Service Contract Purchase Price shall be based upon one hundred percent (100%) of the unearned pro rata premium, less the actual cost ofany service provided under the Vehicle Service Contract. Section 7 WHAT IS COVERED BY THIS VEHICLE SERVICE CONTRACT, VI. is amended as follows: Additional Benefits/Roadside AssistanceServices under this Vehicle Service Contract are provided by Brickell Financial Services Motor Club Inc. DBA Road America, 7300 Corporate Center Drive, Suite 601, Miami, FL 33126, Telephone: (800)442 4690. Note: Oklahoma service warranty Statutes do not apply to commercial use references in service warranty contracts. This is pursuant to our statute 36 O.S. 6602.Oregon: Section 9. ARBITRATION PROVISION is deleted in its entirety and does not apply.South Carolina: Section 5 CANCELLATION, 2.a. is amended to add the following: (i) A ten percent (10%) penalty will be added each month to a refund that is not paid to the SERVICE CONTRACTHOLDER within forty five (45) days of the return of the CONTRACT to the ADMINISTRATOR. (ii) This right to void the Vehicle Service Contract is not transferable and applies only to the original VehicleService Contract purchaser. Section 6. CANCELLATION BY ADMINISTRATOR is amended to add the following: The requirement to mail notice fifteen (15) days before cancellation does not apply ifcancellation is for nonpayment, material misrepresentation or substantial breach of duties by the SERVICE CONTRACT HOLDER. Note: If the provider does not timely resolve such matters within sixty(60) days of proof of loss, they may contact the South Carolina Department of Insurance, P.O. Box 100105, Columbia, South Carolina, 29202, Telephone 1 800 768 3467.Texas: The obligations under the Contract are insured by a policy of insurance issued by American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, Florida 33157. In the eventany covered service is not paid within sixty (60) days after proof of loss has been filed, or if a refund or credit is not paid before the forty sixth (46th) day after the date on which the contract is returnedto the ADMINISTRATOR, YOU may apply directly to American Bankers Insurance Company of Florida. If YOU have a complaint, YOU may contact the Texas Department of Licensing and Regulation atthe following address and telephone number: P.O. Box 12157, Austin, TX 78711; 1 512 463 6599 or 1 800 803 9202 (within TX only). Section 5. CANCELLATION, 2.a. is amended to add the following:(i) A ten percent (10%) penalty will be added each month to a refund that is not paid to the SERVICE CONTRACT HOLDER within thirty (30) days of the return of the CONTRACT to theADMINISTRATOR. (ii) This right to void the Vehicle Service Contract is not transferable and applies only to the original Vehicle Service Contract purchaser. Section 6. CANCELLATION BYADMINISTRATOR is amended to add the following: The ADMINISTRATOR may terminate (cancel) this Vehicle Service Contract for any reason by mailing, via certified mail at least five (5) days prior totermination, a notice of termination to YOUR last known address to include a statement of the reason for and effective date of termination. Prior notice of cancellation by the ADMINISTRATOR is notrequired if the reason for cancellation is non payment by the SERVICE CONTRACT HOLDER or a substantial breach of the duties of the SERVICE CONTRACT HOLDER relating to the COVERED VEHICLEor its use. If the ADMINISTRATOR cancels No service fee will be deducted from YOUR refund.Utah: Coverage afforded under this Contract is not guaranteed by the Property and Casualty Guaranty Association. This Vehicle Service Contract is subject to limited regulation by the Utah InsuranceDepartment. To file a complaint, contact the Utah Insurance Department. Section 2. MAINTENANCE RESPONSIBILITIES is amended to add the following: The SERVICE CONTRACT HOLDER’S failure tosubmit repair orders and other documentation within the specified time will not automatically invalidate YOUR claim if YOU can demonstrate that it was not reasonably possible to file thesedocuments within such time period. SECTION 3. HOW TO OBTAIN REPAIRS, 3. is amended to add the following: The SERVICE CONTRACT HOLDER’S failure to obtain authorization or submit repairorders and other documentation within the specified time will not automatically invalidate YOUR claim if YOU can demonstrate that it was not reasonably possible to file these documents or obtainprior authorization within such time period. 4. The following sentence is deleted in its entirety: Emergency repairs are only those repairs, which, if not performed, would render YOUR COVEREDVEHICLE inoperable or unsafe to drive and impair its future operation. Section 5. CANCELLATION, 1 is deleted in its entirety. 2.a. is deleted and replaced with the following: This Vehicle ServiceContract is cancelable by the SERVICE CONTRACT HOLDER. If the SERVICE CONTRACT HOLDER cancels this Vehicle Service Contract within the first sixty (60) days and no claims have been filed, theSELLING DEALER will refund the entire Vehicle Service Contract Price. 2.b. If this Vehicle Service Contract is canceled by the SERVICE CONTRACT HOLDER after the first sixty (60) days or a claim hasbeen filed, the SELLING DEALER will refund the amount of the unearned Vehicle Service Contract Purchase Price according to the pro rata method reflecting the greater of the days in force or themiles driven relative to the plan selected. The LIENHOLDER, if any, may only cancel due to a valid repossession or total loss. Section 6. CANCELLATION BY ADMINISTRATOR is amended to add thefollowing: The ADMINISTRATOR may terminate (cancel) this Vehicle Service Contract for fraud, material misrepresentation or non payment by the SERVICE CONTRACT HOLDER and by mailing viacertified mail at least thirty (30) days prior to termination, a notice of termination to YOUR last known address to include a statement of the reason for and effective date of termination. Section 8.WHAT IS NOT COVERED, A. is amended to add the following: The SERVICE CONTRACT HOLDER’S failure to obtain authorization or submit repair orders and other documentation within specified timewill not automatically invalidate YOUR claim if YOU can demonstrate that it was not reasonably possible to file these documents or obtain prior authorization within such time period. Section 9.ARBITRATION PROVISION is deleted in its entirety and does not apply.Vermont: Section 5. CANCELLATION, 2.a. is amended to add the following: (i) A ten percent (10%) penalty will be added each month to a refund that is not paid to the SERVICE CONTRACT HOLDERwithin forty five (45) days of the return of the CONTRACT to the ADMINISTRATOR. (ii) This right to void the Vehicle Service Contract is not transferable and applies only to the original Vehicle ServiceContract purchaser.Wisconsin: For Wisconsin residents only: The ADMINISTRATOR of this Vehicle Service Contract is WISCONSIN A.U.L., INC. THIS SERVICE CONTRACT IS SUBJECT TO LIMITED REGULATION BY THEOFFICE OF THE COMMISSIONER OF INSURANCE. Section 1. KEY TERMS AND PROVISIONS is amended by deleting the following statement: This Vehicle Service Contract is only in force upon thereceipt and acceptance of this Vehicle Service Contract by the ADMINISTRATOR. Definition of “ADMINISTRATOR” is deleted and replaced with the following: “ADMINISTRATOR” means WisconsinA.U.L., Inc., 1250 Main Street, Suite 300, Napa, CA 94559, 1 800 826 3207. Definition of “OBLIGOR”, “WE,” “US,” OR “OUR” is deleted and replaced with the following: “OBLIGOR,” “WE,” “US,” or“OUR” means Wisconsin A.U.L., Inc., 1250 Main Street, Suite 300, Napa, CA 94559, 1 800 826 3207, the entity obligated to perform under this Vehicle Service Contract. Section 2. MAINTENANCERESPONSIBILITIES is amended to add the following: Proof of loss must be provided as soon as reasonably possible and within one year after the time required by the Vehicle Service Contract. TheSERVICE CONTRACT HOLDER’S failure to submit repair orders and other documentation within the specified time will not automatically invalidate or reduce YOUR claim unless WE are prejudicesthereby and YOU are unable to demonstrate that it was not reasonably possible to file these documents within such time period. SECTION 3. HOW TO OBTAIN REPAIRS, 3. is amended to add thefollowing: Notice of loss must be provided as soon as reasonably possible and within one year after the time required by the Vehicle Service Contract. The SERVICE CONTRACT HOLDER’S failure toobtain authorization within the specified time will not automatically invalidate or reduce YOUR claim unless WE are prejudices thereby and if YOU are unable to demonstrate that it was notreasonably possible to file these documents or obtain prior authorization within such time period. Section 8. WHAT IS NOT COVERED, A. is amended to add the following: The SERVICE CONTRACTHOLDER’S failure to obtain authorization or submit repair orders and other documentation within one year after the time required by the Vehicle Service Contract, will not automatically invalidate orreduce YOUR claim if YOU are unable demonstrate that it was not reasonably possible to file these documents or obtain prior authorization within such time period. Section 9. ARBITRATIONPROVISION is deleted in its entirety and does not apply.Wyoming: Section 5. CANCELLATION, 1. is deleted and replaced with the following: The LIENHOLDER can only cancel this Vehicle Service Contract in the event of a valid repossession or total loss. 2.a.is amended to add the following: (i) A ten percent (10%) penalty will be added each month to a refund that is not paid to the SERVICE CONTRACT HOLDER within forty five (45) days of the return ofthe CONTRACT to the ADMINISTRATOR. (ii) This right to void the Vehicle Service Contract is not transferable and applies only to the original Vehicle Service Contract purchaser. Section 6.CANCELLATION BY ADMINISTRATOR is amended to add the following: The ADMINISTRATOR may terminate (cancel) this Vehicle Service Contract for any reason by mailing, via certified mail at leastten (10) days prior to termination, a notice of termination to YOUR last known address to include a statement of the reason for and effective date of termination. Prior notice of cancellation by theADMINISTRATOR is not required if the reason for cancellation is non payment of the Vehicle Service Contract Purchase Price, material misrepresentation or substantial breach of duties by theSERVICE CONTRACT HOLDER. Section 9. ARBITRATION PROVISION is deleted in its entirety and does not apply.
Plan / Coverage Powertrain Classic Vintage Estate ReserveEngine Group Included Included Included Included Included Model years > 20 years old are not eligible for Estate or Reserve coverage plans.Transmission Group Included Included Included Included IncludedDrive Axle Group Included Included Included Included IncludedTrans Axle Group Included Included Included Included Included4/AWD Components Included Included Included Included IncludedRoadside Assistance Included Included Included Included IncludedRental Car/Substitute Transportation Included Included Included IncludedBasic Electrical Group Included Included Included IncludedPower Steering Group Included Included Included IncludedAir Conditioning Group Included Included IncludedElectrical Group Included Included IncludedBrake Group Included IncludedFront/Rear Suspension Group Included IncludedCooling Group Included IncludedMost Factory Installed Mechanical & Electrical Parts of the Vehicle IncludedEnhanced Electrical Package Available Available IncludedSeals & Gaskets Available Available Available Included IncludedLift Kit/Tire Modifications Available Available Available Available AvailableWarranty Remaining Option Available Available Available Available AvailableBusiness Use Available Available Available Available Available
AUL Used Vehicle Program (SNC Series) ‐ Guidelines & Coverage Review
Eligibility Guidelines
Lift Kit/Tire Modifications coverage is available for up to a total of 4 inches of lift and oversized tires up to 4 inches (both height and width) larger than manufacturer's specifications.
Vehicle model years greater than 20 years old are not eligible for terms greater than 12 Month/12,000 Miles.
Warranty Remaining Option ‐ coverage begins at the contract purchase date and expires by Time or Mileage measured from the original Full Manufacturer’s Warranty Expiration Date or Mileage, whichever occurs first. Vehicle must have a minimum of one day and one mile of full manufacturer's warranty remaining to qualify.
*Business Use is limited to cars, trucks, and vans used for: route work; service or repair work; delivery or hauling; agricultural purposes; job site activities; construction trades; and eligible vehicles owned by religious/charitable organizations.
$0 Deductible Option Available Included Available Available AvailableDisappearing Deductible Option Available Included Available Available AvailableDeductible (Per Repair Visit) $100 $0 $100 $100 $100
Acura NSX Chevrolet Corvette GS Ford SVT Models Nissan GT‐R Vehicles Exceeding One‐TonAlfa Romeo Chevrolet Corvette ZO6 Hummer H1 Peugeot Pre‐1983 American Diesel Equipped VehiclesAudi A8 Chevrolet Corvette ZR1 Jaguar Plymouth Prowler Buses, Squad Cars, TaxisAudi R‐Series Chevrolet VOLT Land Rover Porsche *Business Use VehiclesAudi RS‐Series Chevrolet ZL1 Lamborghini Range Rover Racing VehiclesAudi S‐Series Chrysler Prowler Lexus 600h Renault Factory "Buyback" VehiclesAudi 2.7L Equipped Daewoo Lexus F Performance SAAB "Gray Market" VehiclesBentley Daihatsu Lotus Saturn Redline Salvaged VehiclesBMW Alpina Dodge Sprinter Maserati Sterling All Exotic VehiclesBMW 7 Series Dodge Stealth Mercedes AMG Series Subaru WRX STI Vehicles modified from Manufacturer SpecificationsBMW 8 Series Dodge Viper Mercedes CL/CLS Class Tesla Vehicles equipped with a 10 Cylinder Engine (except Trucks/Vans)BMW M Series Ferrari Mercedes G/GL Class Triumph Vehicles equipped with a 12 Cylinder Engine or W8 EngineBMW Z8 Fiat (Model years >10) Mercedes S/SL Class Volkswagen Eurovan Vehicles equipped with a GM HT4100 EngineCadillac Allante Ford Cobra Models Mercedes SLS Class Volkswagen Passat W8Cadillac Catera Ford Mach 1 Merkur Volkswagen PhaetonCadillac V‐Series Ford Saleen/Roush MG Volkswagen Touareg V10Cadillac XLR Ford Supercharged Mitsubishi 3000GT Yugo
Reserve terms begin at contract sale date and 0 miles on the odometer. Wrap terms begin at Factory in-service date and 0 miles on the odometer.Class 48/60K 48/75K 48/100K 60/60K 60/75K 60/100K 72/60K 72/75K 72/100K Class 48/60K 48/75K 60/60K 60/100K 72/70K 72/75K 72/100K 84/70K 84/100K 120/100K
AUL New Vehicle Program - Rate Sheet & Class Listing (NSC Series)Eligible Vehicles: Vehicle model years current + 5 years; Vehicles with less than 50,000 odometer miles. Vehicles not listed in the AUL New Vehicle Class Listing are not eligible.
XLR N/A *Hybrid Vehicles 4 Hybrid 4 Maxima 3 Sequoia 4AUDI *SUV/MPV/Minivan 4 Azera 3 MERCEDES SE-R / Nismo 3 Truck (Compact) 2*4/AWD Vehicles 6 CHEVROLET Crown Victoria 2 Equus 5 AMG Models N/A Sentra 1 Truck (Full-Size) 3A3 4 *4/AWD Vehicles 5 Fiesta 1 Genesis 4 B Class 6 Versa 1 Venza 3A4 5 *All Others 3 Focus 2 *SUV/MPV/Minivan 2 C / CLA Class 6 NV 200 N/A Land Cruiser N/AA5 5 *Hybrid Vehicles 4 Fusion 3 CL Class N/AA6 6 Aveo / Cobalt / Spark 2 Supercharged N/A INFINITI CLK Class 6 PONTIAC VOLKSWAGENA7 / A8 N/A Camaro V8 5 Mustang Cobra N/A *4/AWD Vehicles 5 CLS N/A *4/AWD Vehicles 5 *4/AWD Vehicles 4Q5 / Q7 6 Cruze 2 Mustang GT 4 *All Others 4 E Class 6 *All Others 3 *All Others 3R, RS Models N/A Corvette 6 Mustang Mach 1 N/A G Class N/A G8 4 *W8/W12 Equipped N/AS Series N/A ZO6/GS/ZL1/ZR1 N/A Saleen/Roush N/A JEEP GL Class N/A Grand Prix 4 Eurovan N/ATT 6 Malibu 2 SVT Models N/A *4/AWD Vehicles 5 GLC / GLK Class 6 GTO 6 Touareg 6*W12 Equipped N/A SS 6 Truck/Van (10 Cyl) 5 *All Others 3 ML Class 6 Vibe 2 V-10 N/A
Volt N/A Truck/Van (250) 4 SRT 6 R Class 6
A U L N E W V E H I C L E C L A S S L I S T I N GVehicles not listed below in the AUL New Vehicle Class Listing are not eligible. * Vehicles with more than one class listing: Highest class listing applies.
( )BMW Tahoe/Suburban 4 Truck/Van (350) 5 S Class N/A SATURN VOLVO*4/AWD Vehicles 5 Truck/Van (2500) 4 KIA SL Class N/A *4/AWD Vehicles 5 All Others 5*8 Cylinder Equipped 6 Truck/Van (3500) 5 GMC *4/AWD Vehicles 3 SLK Class 6 *All Others 4 *4/AWD Vehicles 61 Series 4 *4/AWD Vehicles 5 *All Others 1 SLS Class N/A Red Line N/A3 Series 4 CHRYSLER *All Others 3 Cadenza 35 Series (6 Cyl) 5 *4/AWD Vehicles 5 *Hybrid Vehicles 4 *SUV/MPV/Minivan 3 MERCURY SCIONX6 / 6 / 7 Series N/A *All Others 3 Denali 5 *Hybrid Vehicles 4 *4/AWD Vehicles 5 *All Others 2M Series N/A 300C 4 Envoy 4 *All Others 3 FR-S 3X3, X5 (6 Cyl) 5 Truck/Van (350) 5 Truck/Van (2500) 4 LEXUS *Hybrid Vehicles 4Z3, Z4 4 SRT 6 Truck/Van (3500) 5 *4/AWD Vehicles 5 *SUV/MPV/Minivan 4 Smart USAZ8 N/A Yukon/Yukon XL 4 *All Others 3 All 1Alpina N/A DODGE *Hybrid Vehicles 5 MINI
Term:_______________ Months Term:____________________ Miles
SEALS & GASKETS
WARRANTY REMAINING*
ENHANCED ELECTRICAL PACKAGE
$
DISAPPEARING DEDUCTIBLE
SINGLE PAYMENT CONTRACT PRICE
$
LIENHOLDER (If Applicable) * If the “Warranty Remaining Option” is selected, coverage begins at the CONTRACT PURCHASE DATE and expires by Time or Mileage measured from the original Full Manufacturer’s Warranty Expiration Date or Mileage, whichever occurs first.
*If a deductible is not entered, a one hundred dollar ($100) deductible will apply.
I have READ, UNDERSTAND, and AGREE to the terms and conditions within the body of this contract.
Owner’s Signature Date
This Vehicle Service Contract contains an arbitration provision. It limits certain of YOUR rights, including YOUR right to obtain relief or damages through court action.
This contract is between A.U.L. Corp., 1250 Main Street, Suite 300, Napa, CA 94559, 1‐(800)‐826‐3207 (herein referred to as the “ADMINISTRATOR”) and YOU and provides coverage as indicated above.
The obligations under this contract are insured by American Bankers Insurance Company of Florida. If a covered claim is not paid by the Dealer or Administrator within sixty (60) days after YOU have filed a proof of loss, YOU may file a claim for payment directly with American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, Florida 33157 Attention: VSC Claims. Please call 1‐(866)‐306‐6694 for instructions.
To review the General Privacy Policy of American Bankers Insurance Company of Florida, an Assurant Solutions company, please visit their website at www.assurantsolutions.com/privpolgeneral.html. For Arizona Residents Only: Your Vehicle Service Agreement has an Arbitration Provision. By signing in the section entitled SIGNATURE, You acknowledge that You are waiving Your right to go to court, except as provided in the Arbitration Provision or to have a jury trial or to participate as any member of a class of claimants pertaining to any claim.
SECTION 1. KEY TERMS AND PROVISIONS This Vehicle Service Contract is not an insurance policy. This is a Vehicle Service Contract between the SERVICE CONTRACT HOLDER and the ADMINISTRATOR. This Contract provides additional information regarding responsibility for benefits. State restrictions may apply; please refer to the STATE DISCLOSURE section for details.
Any modification, alteration, or change to the preprinted terms and conditions of this Vehicle Service Contract Shall render it invalid and of no force or effect. No coverage is afforded under this Vehicle Service Contract without a valid Owner’s Signature.
Vehicles, Terms, Coverages, and/or Options not in accordance with the ADMINISTRATOR’s Underwriting Rate Sheet and Guidelines, at the time of sale, are not covered under this Vehicle Service Contract. This Vehicle Service Contract is only in force upon the receipt and acceptance of this Vehicle Service Contract by the ADMINISTRATOR.
If any information contained in this Vehicle Service Contract about the SERVICE CONTRACT HOLDER, the COVERED VEHICLE or the coverage that YOU selected is in error, please contact the ADMINISTRATOR or the SELLING DEALER immediately.
Purchase of this Vehicle Service Contract is not required in order to purchase or finance a motor vehicle.
THIS CONTRACT IS INCLUSIVE OF THE MANUFACTURER’S WARRANTY; IT DOES NOT REPLACE THE MANUFACTURER’S WARRANTY, BUT PROVIDES CERTAIN ADDITIONAL BENEFITS DURING THE TERM OF THE MANUFACTURER’S WARRANTY. LOSSES COVERED BY THE MANUFACTURER DURING THE MANUFACTURER’S WARRANTY PERIOD ARE NOT COVERED UNDER THIS CONTRACT.
The General Provisions of this Vehicle Service Contract contain several words that have special meanings. The following words are important in this Contract and they are printed in BOLD type below. “ADMINISTRATOR,” “WE,” “US,” and “OUR” means AUL Corp., the entity identified on the DECLARATIONS PAGE or State Disclosure of this Vehicle Service Contract. “CONTRACT PURCHASE DATE” means the date this Contract was purchased as listed on this Vehicle Service Contract. “COST” means the usual and approved charges for parts and labor to repair or replace the covered part. Replacement of covered parts may be made with new, remanufactured, or parts of like kind and quality, at the option of the ADMINISTRATOR. “COVERED VEHICLE” means the car, light duty truck, or van described as such on this Vehicle Service Contract. “DECLARATIONS PAGE” means the numbered document executed by YOU which is part of this Vehicle Service Contract. It lists information regarding the COVERED VEHICLE, Vehicle Service Contract terms, and other vital information. “DEDUCTIBLE” means the amount that the SERVICE CONTRACT HOLDER must pay for covered repairs per repair visit. The DEDUCTIBLE will not apply to the ADDITIONAL BENEFITS listed in Section 7: WHAT IS COVERED BY THIS VEHICLE SERVICE CONTRACT. “DISAPPEARING DEDUCTIBLE” means that if YOU have purchased the DISAPPEARING DEDUCTIBLE option then no DEDUCTIBLE will be charged so long as the COVERED VEHICLE is returned to the SELLING DEALER for repair. “EXPIRATION DATE” means the CONTRACT PURCHASE DATE plus the Term as listed on this Vehicle Service Contract. Wrap Coverage ONLY: The vehicle in service date plus the Term as listed on this Vehicle Service Contract. “EXPIRATION MILEAGE” means if the mileage term purchased exceeds fifty thousand (50,000) miles, this contract will expire at the mileage Term purchased. (For example, with the Term 72/100, i.e., seventy‐two (72) months or one hundred thousand (100,000) miles, the contract will expire at one hundred thousand (100,000) miles.) The mileage Term is NOT added to the mileage on the odometer at the time of purchase. If the mileage Term purchased is fifty thousand (50,000) miles or less, the mileage Term purchased IS added to the mileage on the odometer at the time of purchase. This Contract will expire at either the EXPIRATION DATE or the EXPIRATION MILEAGE, whichever occurs first, or when WE have wholly fulfilled OUR financial obligations under the terms of the Limit of Liability clause of Section 8 WHAT IS NOT COVERED by this Contract. “FAILURE” or “FAILED” means the inability of any covered component(s), which has received manufacturer’s recommended service, to perform the function(s) for which it was designed, including when any covered component(s) has worn beyond the manufacturer’s tolerances allowed for the particular Vehicle at the mileage when the problem occurs. “OBLIGOR” means the entity identified on the first page that is obligated to perform under this Vehicle Service Contract. “ODOMETER MILES” means the mileage recorded on the odometer provided that it has not stopped or been changed to lower the actual mileage, as determined in accordance with Public Law 92‐513, Title IV, as amended. “SELLING DEALER” means the Dealer described as such on this Vehicle Service Contract. “SERVICE CONTRACT HOLDER,” “YOU,” and “YOUR” mean the owner designated as such on this Vehicle Service Contract. “WARRANTY REMAINING” If the “WARRANTY REMAINING OPTION” is selected, coverage begins at the CONTRACT PURCHASE DATE and expires by Time or Mileage measured from the original Full Manufacturer’s Warranty Expiration Date or Mileage, whichever occurs first.
SECTION 2. MAINTENANCE RESPONSIBILITIES The SERVICE CONTRACT HOLDER must have the COVERED VEHICLE serviced according to the service and maintenance schedule outlined in the owner’s manual published by the manufacturer of the COVERED VEHICLE. The SERVICE CONTRACT HOLDER must keep all maintenance records, from the date YOU purchased the COVERED VEHICLE to the EXPIRATION of this Vehicle Service Contract, supported by receipts indicating date, time, mileage, and service performed, and these records must be available to the ADMINISTRATOR and/or the SELLING DEALER upon request. Proof of maintenance will be required for certain repairs under this Vehicle Service Contract. Failure to provide proof of required maintenance may result in denial of coverage. Failure to properly maintain YOUR COVERED VEHICLE in accordance with YOUR owner’s manual will result in denial of coverage.
SECTION 3. HOW TO OBTAIN REPAIRS 1. Prevent Further Damage: Take immediate action to prevent further damage to YOUR COVERED VEHICLE. Any damage resulting from continued operation of an
impaired vehicle will constitute failure to protect the COVERED VEHICLE and will not be covered under this Vehicle Service Contract. 2. Return YOUR COVERED VEHICLE to the SELLING DEALER: If YOUR COVERED VEHICLE is within sixty (60) miles of the SELLING DEALER, YOU must deliver the COVERED
VEHICLE to the SELLING DEALER at the address shown on the DECLARATIONS PAGE of this Vehicle Service Contract. 3. Call the ADMINISTRATOR for instructions at 1‐888‐285‐2567: If YOUR COVERED VEHICLE is more than sixty (60) miles from the SELLING DEALER, call the
ADMINISTRATOR for instructions BEFORE YOU deliver YOUR COVERED VEHICLE to any repair facility other than the SELLING DEALER. To ensure coverage under the terms of this Vehicle Service Contract, authorization must be obtained from the ADMINISTRATOR PRIOR to teardown or repair if performed by any other repair facility. YOU are responsible for authorizing inspection or teardown of YOUR COVERED VEHICLE by the repair facility to determine the cause of FAILURE. If the FAILURE is not covered under this Vehicle Service Contract, YOU will be responsible for these costs. The ADMINISTRATOR and the SELLING DEALER reserve the right to inspect YOUR COVERED VEHICLE prior to any repair being made.
4. Emergency Repairs: If emergency repairs covered by this Vehicle Service Contract are required outside the ADMINISTRATOR’s or SELLING DEALER’s business hours, the SERVICE CONTRACT HOLDER should deliver the COVERED VEHICLE to a licensed repair facility and have the necessary repairs performed at a reasonable and customary charge. On the next business day, the SERVICE CONTRACT HOLDER should report the repairs to the ADMINISTRATOR. To report an emergency repair and obtain a reimbursement, please call 1‐888‐285‐2567 for instructions. Emergency repairs are only those repairs, which, if not performed, would render YOUR COVERED VEHICLE inoperable or unsafe to drive and impair its future operation.
SECTION 4. TRANSFER AND RENEWAL PROCEDURES This Vehicle Service Contract may be transferred one time to a new owner during the Vehicle Service Contract term. This Vehicle Service Contract may not be assigned separately from the COVERED VEHICLE, nor can it be assigned or transferred to a new‐or used‐car dealer or anyone other than the individual who is purchasing the COVERED VEHICLE for personal use. A transfer fee of fifty dollars ($50.00) will be charged. The new owner must supply the ADMINISTRATOR with their name, address, telephone number, current vehicle mileage on COVERED VEHICLE, and a copy of the bill of sale to validate the transfer. The ADMINISTRATOR must be notified within thirty (30) days of the date of sale of the COVERED VEHICLE for the transfer to the new owner to be effective. Once transferred, this Vehicle Service Contract is non‐refundable. This Vehicle Service Contract is not transferable from vehicle to vehicle. This Vehicle Service Contract is renewable. Renewal is subject to underwriting guidelines at the time of renewal. Proof of maintenance and a vehicle inspection may be required prior to renewal. Renewal rates may be different from the original price. In order to facilitate renewal, if YOU choose to renew, the ADMINISTRATOR may share certain nonpublic personal information with another company. That company, however, will use this information only for its intended purpose and will not share it with any third parties.
SECTION 5. CANCELLATION In the event the COVERED VEHICLE is repossessed, declared a total loss, or YOU give notice of cancellation, this Vehicle Service Contract shall terminate. 1. In the event of a valid repossession or total loss of the COVERED VEHICLE, the rights under this Vehicle Service Contract, which include cancellation, shall immediately
transfer to the applicable lienholder, only if the lienholder is an outside financial institution not controlled by the SELLING DEALER. 2. a. This Vehicle Service Contract is cancelable by the SERVICE CONTRACT HOLDER or the lienholder. If the SERVICE CONTRACT HOLDER or the lienholder cancels this
Vehicle Service Contract within the first sixty (60) days and no claims have been filed, the SELLING DEALER will refund the entire Vehicle Service Contract Price. b. If this Vehicle Service Contract is canceled by the SERVICE CONTRACT HOLDER or the lienholder after the first sixty (60) days or a claim has been filed, the SELLING
DEALER will refund the amount of the unearned Vehicle Service Contract Purchase Price according to the pro‐rata method reflecting the greater of the days in force or the miles driven relative to the plan selected.
c. A fifty dollar ($50.00) service fee will be deducted from all refunds for cancellations requested after the first sixty (60) days. 3. How to cancel: Provide the SELLING DEALER with: (1) The SERVICE CONTRACT HOLDER copy of this Vehicle Service Contract; (2) a brief letter signed by the SERVICE
CONTRACT HOLDER requesting cancellation; (3) an affidavit indicating the true odometer reading on the date of the request. In the event of cancellation, the lienholder, if any, will be named on the cancellation refund check as their interest may appear.
SECTION 6. CANCELLATION BY ADMINISTRATOR The ADMINISTRATOR may terminate (cancel) this Vehicle Service Contract for any reason by mailing, via certified mail at least fifteen (15) days prior to termination, a notice of termination to YOUR last known address to include a statement of the reason for and effective date of termination and by tendering a refund as follows: If the ADMINISTRATOR cancels this Vehicle Service Contract, the refund will be calculated in accordance with paragraph 2 in Section 5 CANCELLATION.
SECTION 7. WHAT IS COVERED BY THIS VEHICLE SERVICE CONTRACT I. POWERTRAIN COVERAGE
Only those parts specifically listed below are covered. A. Engine Group: All internally lubricated parts. Crankshaft and bearings, oil pump, fuel pump, diesel injection pump, internal timing gears or chain/belt,
camshaft, camshaft bearings, valve lifters, rocker arm assemblies and push rods, valve guides, pistons and rings, wrist pins, connecting rods, exhaust manifold, motor mounts, and distributor drive gear. The engine block and cylinder heads are covered if damage is caused by FAILURE of an internally lubricated part. ENGINE (Rotary): All of the above listed parts plus rotors, rotor seals, rotor chamber, eccentric shaft and bearings.
B. Turbocharger/Supercharger: Factory installed turbocharger or supercharger, including housing, and all internal parts. C. Transmission, Transaxle and Transfer Case (4x4/AWD): All internally lubricated parts. Drive shaft/U joint, torque converter, and transmission mounts. Case
housings are covered if damaged by the FAILURE of an internally lubricated part. D. Drive Axle Group (Front or Rear): Drive axle housing including pinion bearings, side carrier bearings, ring and pinion gears, carrier assembly, thrust washers,
axles, axle bearings, constant velocity joints, internal transaxle seal, and drive axle housing, if damaged by the FAILURE of an internally lubricated part. E. Seals and Gaskets: Seals and gaskets are covered when replaced in conjunction with a covered FAILURE.
II. CLASSIC COVERAGE All POWERTRAIN COVERAGE as listed above, plus:
A. Power Steering Group: Steering gear box, pump assembly, rack and pinion, pitman arm, idler arm, tie rod, control valves, bearings and shafts. B. Basic Electrical Group: Alternator/generator, starter motor, front and rear wiper motors. C. Rental Car: The ADMINISTRATOR will reimburse the SERVICE CONTRACT HOLDER, for actual rental car expense incurred, up to thirty dollars ($30.00) per
twenty‐four (24) hour period, with a one hundred fifty dollar ($150.00) maximum per claim. In order to qualify for reimbursement, the COVERED VEHICLE must: 1) be retained by the repair facility overnight, and; 2) have a FAILURE to a covered component based on the coverage plan selected, that if driven, would result in further damage to the COVERED VEHICLE. An additional ninety dollars ($90.00) of rental coverage applies only in the event of a parts delay when an internal repair or replacement is performed on a major component (Engine Group, Transmission Group, Drive Axle Group). Reimbursement will not continue beyond the day that repairs are completed and the SERVICE CONTRACT HOLDER is notified of completion. Reimbursement is only valid if rental is from a licensed car rental agency.
III. VINTAGE COVERAGE All POWERTRAIN and CLASSIC COVERAGE as listed above, plus:
A. Air Conditioning Group: Compressor, condenser, evaporator, expansion valve, receiver drier, blower motor, and heater control valve. B. Electrical Group: Voltage regulator, distributor, solenoids, manually operated switches, electronic level control compressor including its sensor and limiter
valve, electronic fuel injection sensors and injectors, electronic ignition module, ignition coils, power window motors/regulators, rear window heating elements, power mirror motors, power seat motors, and power lock actuators.
IV. ESTATE COVERAGE All POWERTRAIN, CLASSIC and VINTAGE COVERAGE as listed above, plus:
A. Brake Group: Master cylinder, power brake cylinder, vacuum assist booster, hydro boost, disc brake caliper, wheel cylinders, compensating valve, metal brake hydraulic lines and fittings. The following ABS Components are covered: Hydraulic control unit, electronic control processor, wheel speed sensors, hydraulic pump/motor assembly, pressure modulator valve, isolation dump valve, and accumulator.
B. Front/Rear Suspension Group: Upper and lower control arms, control arm shafts and bearings or bushings, upper and lower ball joints, radius arm and bushings, torsion bars and mounts or bushings, stabilizer bars, links and bushings, struts, strut bearing plates, shock absorbers, spindle and spindle support, wheel bearings, and the following variable dampening suspension parts: compressor, control module, actuator, solenoid, height sensor, and mode selector switch.
C. Cooling Group: Engine cooling fan and motor, fan clutch, serpentine belt tensioner, radiator, heater core, water pump, and thermostat. D. Seals and Gaskets: This coverage option is included for covered components on Vehicles with less than one hundred twenty‐five thousand (125,000) miles at
CONTRACT PURCHASE DATE. Minor loss of fluid or seepage is considered normal and is not considered a FAILURE.
V. RESERVE COVERAGE This Vehicle Service Contract will cover approved repairs to any FAILURE of the parts of the COVERED VEHICLE, except for those items listed in Section 8 WHAT IS NOT COVERED.
VI. WRAP COVERAGE This Vehicle Service Contract will cover approved repairs to any FAILURE of the parts of the COVERED VEHICLE, except for all components originally covered by Manufacturer’s Powertrain Coverage as indicated in applicable Manufacturer’s Warranty Booklet and those items listed in Section 8 WHAT IS NOT COVERED.
VII. SURCHARGES and OPTIONAL COVERAGE Enhanced Electrical Package: Coverage is provided for the following factory installed devices if the surcharge has been paid and the option has been marked on YOUR DECLARATIONS PAGE – global positioning system (GPS), electronic control modules, instrument cluster, infrared systems, cruise control servo, proximity pass key and sensor, power antenna motor. This option is only available with a coverage level of Vintage or Estate. Business Use: Coverage is provided if the Business Use surcharge has been paid as specified on YOUR DECLARATIONS PAGE. Coverage is limited to cars, trucks, and vans that are not part of a pool or fleet, as used by the owner for: route work; service or repair work; delivery or hauling; agricultural purposes; job site activities; construction trades; and eligible vehicle owned by religious/charitable organizations. Seals and Gaskets: FAILED seals and gaskets for covered components will be replaced if the Seals and Gaskets surcharge has been paid as specified on YOUR DECLARATIONS PAGE and the COVERED VEHICLE has less than one hundred twenty‐five thousand (125,000) miles at CONTRACT PURCHASE DATE. Minor loss of fluid or seepage is considered normal and is not considered a FAILURE. Lift Kit/Tire Modifications: Coverage is provided if the surcharge has been selected & paid as indicated on YOUR DECLARATIONS PAGE. Any FAILURE resulting from a professionally installed lift kit or tire modification (up to 4 inches), to an originally installed manufacturer component will be covered. Lift Kit/Tire Modifications above 4 inches are not covered.
VIII. ADDITIONAL BENEFITS (ALL Plans) In order to obtain the additional benefits listed below, please call 1‐888‐810‐5150. 1. Towing: In the event the COVERED VEHICLE becomes disabled due to a FAILURE which renders the COVERED VEHICLE inoperable, WE will arrange to have the
Vehicle transported, one time per claim, to the nearest qualified repair service facility within one hundred fifty (150) miles. YOU are responsible for any charges that exceed the stated coverage limit.
2. Flat Tire Change: In the event of a flat tire on the Vehicle, WE will arrange for a service provider to mount an inflated spare tire provided by YOU. In the event the spare tire is not functional, WE will provide YOU with transportation to the nearest tire store for repairs.
3. Emergency Gas Delivery Service: In the event the Vehicle runs out of gas, WE will arrange for a service provider to deliver two (2) gallons of gas to the COVERED VEHICLE. You are responsible for the cost of the emergency supply of gas at the time of delivery.
4. Battery Jump Service: In the event the COVERED VEHICLE will not crank due to a weak or “run‐down” battery, WE will arrange for a service provider to boost or jump‐start the battery.
5. Key Lockout Service: In the event the keys for the COVERED VEHICLE are lost, broken or accidentally locked in the COVERED VEHICLE, WE will arrange for a service provider to unlock the COVERED VEHICLE and will pay up to a maximum of one hundred dollars ($100) per occurrence for the locksmith service, excluding the cost of replacement keys. YOU are responsible for the cost of any replacement keys at the time of service.
SECTION 8. WHAT IS NOT COVERED A. Repairs or replacements not authorized in advance by the ADMINISTRATOR, except for repairs that qualify as Emergency Repairs as described in Section 3 HOW
TO OBTAIN REPAIRS. B. Repairs or replacements of components of the COVERED VEHICLE that were not operating properly in accordance with manufacturer’s specifications at the time of
the sale of this Vehicle Service Contract. C. Any mechanical breakdown or FAILURE that occurs to or results from non‐standard (any component not installed by the original manufacturer) or high
performance parts, alternate fuels, any mechanical or electrical alterations made to the COVERED VEHICLE including, but not limited to, the use of oversized tires, installation of header pipes, lift kits, vehicles lifted above 4 inches, or snow plow equipment or fittings.
D. Any part, repair, or replacement thereof while covered by insurance, a manufacturer’s warranty, recall program, factory service bulletins, or special policy. E. Any COVERED VEHICLE if the odometer has been tampered with, altered, disconnected (excluding during maintenance or repair) or not maintained in working
order, causing it to not record actual mileage driven. F. Any mechanical breakdown or FAILURE caused by (a) failure to service the COVERED VEHICLE as recommended by the manufacturer; (b) overheating, regardless of
the cause of overheating or resulting from contamination or inadequate amounts of coolant, lubricants, or fluids; (c) continued operation of YOUR COVERED VEHICLE or failure to use reasonable means to protect YOUR COVERED VEHICLE from further damage after a FAILURE occurs; (d) sludge, rust, residue, or corrosion; (e) lack or loss of oil or lubricant, or poor quality lubricant or fluids; or (f) OWNER OR DRIVER NEGLIGENCE OR MISUSE, WHICH SHALL INCLUDE OPERATION OF THE VEHICLE AFTER THE FAILURE OF ANY PART, THE NORMAL OPERATION OF WHICH IS REQUIRED TO MAINTAIN A SAFE ENGINE OPERATING TEMPERATURE. AN UNSAFE ENGINE OPERATING TEMPERATURE IS INDICATED BY GAUGES, WARNING LIGHTS, OR AUDIBLE WARNING SOUNDS.
G. Any vehicle used for any form of competitive driving or racing. H. Any COVERED VEHICLE used for pulling a trailer with a gross vehicle weight in excess of 1,500 pounds unless the vehicle is equipped as recommended by the
manufacturer. I. The following, unless required in connection with repairs or replacements covered hereunder: adjustments, wheel or suspension alignments, wheel balancing,
engine tune‐ups, grinding valves, refrigerants. J. Phones, Wireless Transmitting Devices, Television/VCR, DVD Players and LCD Screens, Satellite Radio, Electronic Device Software. K. Commercial use including, but not limited to, public hire, rental, taxi, or livery, and vehicles with non‐standard equipment installed specifically to facilitate
commercial use. L. During the period covered by this Vehicle Service Contract, it may become necessary to: (a) replace spark/glow plugs, cap and rotors, points, fuses, wiper blades,
PCV valves, emission components, filters, fly wheels, flex plates, clutch assembly and hydraulics, brake and clutch linings, pressure plate, throw‐out and pilot bearings, hoses, molded rubber or rubber like items, filters, glass lenses, any component whose only purpose is for illumination, such as but not limited to: sealed beams, high intensity discharge (h.i.d. or xenon) bulbs, h.i.d. headlamp assemblies, ballasts, h.i.l.e.d. cooling systems, l.e.d. assemblies, light bulbs, lenses, wheels, tires, trim, moldings, bright metal, upholstery, paint, exhaust system (excluding exhaust manifold), brake rotors and drums, batteries, carburetor, throttle body assembly; (b) adjustments to carburetor, throttle body assembly, ignition, transmission bands, belts or clutch system; (c) clean fuel and cooling systems, or remove sludge or carbon deposits; (d) add oil, coolant, fluids, lubricants, greases, or refrigerants. These services and replacements are required because of normal wear and use and are the SERVICE CONTRACT HOLDER’s responsibility. Costs for these services and parts are not covered by this Vehicle Service Contract, regardless of the cause of failure.
M. Storage charges, shop supplies, and materials charge; diagnostic procedures not in the flat rate time to repair the covered component.
N. Losses resulting from delays or failures caused by acts of God, accidental loss or damage, collision or upset, falling missiles or objects, fire, theft, larceny, explosion, lightning, earthquake, windstorm, hail, water, flood, freezing, malicious mischief, vandalism, war, riot or civil commotion, labor strikes, or other causes beyond the control of the ADMINISTRATOR.
O. Incidental or consequential damages, such as loss of time, inconvenience or loss of use of the COVERED VEHICLE or injury or death to any persons. P. A part or component that a repair facility may recommend replacing but which has not FAILED. Q. Maintenance services and parts described in the Manufacturer’s Maintenance Schedule for the COVERED VEHICLE. R. Rust damage or body repair, convertible or vinyl tops, air and water leaks, wind noise, weather strips, squeaks, and rattles. S. Repairs or replacements made outside the United States or Canada. T. Repairs to correct loss of compression or oil consumption related to burnt or carboned piston rings or valve components. U. Mechanical breakdown caused by ruptured or damaged constant velocity boots (NOT APPLICABLE TO RESERVE OR WRAP COVERAGE). V. Damage to a covered part resulting from a mechanical breakdown or FAILURE of a non‐covered part, or from faulty or negligent repairs, or installation of defective
parts. W. Damages for bad faith, punitive or exemplary damages, property damage (except as specifically stated in the Vehicle Service Contract), and attorney fees. X. Any vehicle not originally manufactured to U.S. specifications, commonly known as a grey market vehicle; salvaged vehicles or factory buybacks. Y. Limit of Liability (per repair visit)‐The COST of repairs in excess of the approved COST to correct any FAILURE using the approved retail labor time from a nationally
recognized labor time guide (i.e. Motors Guide, All‐Data), less any DEDUCTIBLE. Parts replacement costs shall not exceed the Manufacturer’s suggested retail price. In no event shall OUR liability exceed the approved COST necessary to correct the actual cause of FAILURE.
Z. Limit of Liability (Aggregate)‐The aggregate total of all repairs and benefits paid or payable while this Vehicle Service Contract is in force shall not exceed the lesser of the following aggregate amounts: (1) the Vehicle Purchase Price as shown on this Vehicle Service Contract; or (2) Powertrain ‐ three thousand dollars ($3,000.00); Classic ‐ four thousand dollars ($4,000.00); Vintage ‐ five thousand dollars ($5,000.00); Estate, Wrap and Reserve ‐ the NADA retail value of the COVERED VEHICLE at time of current repair, or five thousand dollars ($5000.00), whichever is greater.
AA. WRAP COVERAGE ONLY: Any Powertrain‐related FAILURE. All components originally covered by Manufacturer’s Powertrain Coverage as indicated in applicable Manufacturer’s Warranty Booklet.
BB. Authorized covered repairs that have not been submitted to the ADMINISTRATOR within one hundred eighty (180) days from date of completed repairs.
SECTION 9. FINANCE COMPANY DISCLOSURES For Ford Financial Financed Contracts Only: Section 8. WHAT IS NOT COVERED, Z. is amended as follows: Accumulation of repair claims that exceed the following aggregate amounts: the NADA retail value of the COVERED VEHICLE at time of current repair.
For Toyota Financial Services (Toyota Motor Credit Corporation) Financed Contracts Only: Section 8. WHAT IS NOT COVERED, Z. is amended as follows: Accumulation of repair claims that exceed the following aggregate amounts: the NADA retail value of the COVERED VEHICLE at time of current repair. Item 2.c. in the Section 5 CANCELLATION is amended as follows: A twenty‐five dollar ($25.00) service fee will be deducted from all refunds for cancellations after the first sixty (60) days.
SECTION 10. ARBITRATION PROVISION READ THE FOLLOWING ARBITRATION PROVISION ("PROVISION") CAREFULLY. IT LIMITS CERTAIN OF YOUR RIGHTS, INCLUDING YOUR RIGHT TO OBTAIN RELIEF OR DAMAGES THROUGH COURT ACTION. As used in this Provision, "YOU" and "YOUR" mean the person or persons named in this Vehicle Service Contract and all of his/her heirs, survivors, assigns and representatives. “WE” and “US” shall mean the ADMINISTRATOR identified above and shall be deemed to include all of its agents. Any and all claims, disputes, or controversies of any nature whatsoever (whether in contract, tort, or otherwise, including statutory, common law, fraud (whether by misrepresentation or by omission), or other intentional tort, property, or equitable claims) arising out of, relating to, or in connection with (1) this Vehicle Service Contract or any prior Vehicle Service Contract, and the purchase thereof; and (2) the validity, scope, interpretation, or enforceability of this Provision or of the entire Vehicle Service Contract (“Claim”), shall be resolved by binding arbitration before a single arbitrator. All arbitrations shall be administered by the American Arbitration Association (“AAA”) in accordance with its Expedited Procedures of the Commercial Arbitration Rules of the AAA in effect at the time the Claim is filed. The terms of this Provision shall control any inconsistency between the AAA's Rules and this Provision. YOU may obtain a copy of the AAA's Rules by calling 1‐(800)‐778‐7879. Upon written request WE will advance to YOU part of the fees of the AAA and of the arbitrator. The arbitrator will decide whether YOU or WE will be responsible for these fees. The arbitrator shall apply relevant substantive law and applicable statute of limitations and shall provide written, reasoned findings of fact and conclusions of law. The arbitration shall be held at a location selected by US within the state in which this Vehicle Service Contract was purchased. This Provision is part of a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. If any portion of this Provision is deemed invalid or unenforceable, it shall not invalidate the remaining portions of the Provision, except that in no event shall this Provision be amended or construed to permit class arbitration or arbitration on behalf of any individual other than YOU. This Provision shall inure to the benefit of and be binding on YOU and US, and its Provision shall continue in full force and effect subsequent to and notwithstanding the expiration of termination of this Vehicle Service Contract. YOU agree that any arbitration proceeding will only consider YOUR Claims. Claims by, or on behalf of, other individuals will not be arbitrated in any proceeding that is considering YOUR Claims. YOU and WE understand and agree that because of this provision neither YOU nor US will have the right to go to court except as provided above or to have a jury trial or to participate as any member of a class of claimants pertaining to any claim.
SECTION 11. PRIVACY POLICY The ADMINISTRATOR is committed to respecting YOUR privacy rights. Accordingly, the ADMINISTRATOR maintains a firm policy of secrecy concerning its customer records just as YOU would expect from a responsible company. The ADMINISTRATOR restricts access to YOUR file to authorized personnel and applies numerous security measures to ensure that information included in it is not used by improper people or for improper purposes. The ADMINISTRATOR discloses YOUR nonpublic personal information only in limited circumstances where doing so is necessary to serve YOU better. The ADMINISTRATOR may share nonpublic personal information with its affiliates. In addition, while YOU are a customer, the ADMINISTRATOR may share certain nonpublic personal information, such as YOUR name, address, telephone number, COVERED VEHICLE description, and finance contract terms, with other companies that perform services for the ADMINISTRATOR. For example, the ADMINISTRATOR may disclose this information to another company that facilitates the renewal of YOUR Vehicle Service Contract, if YOU should choose to renew. Furthermore, the ADMINISTRATOR may share certain nonpublic personal information to determine eligibility, to process claims, or to otherwise fulfill its duties under its Vehicle Service Contracts. The ADMINISTRATOR never discloses any nonpublic personal information concerning former customers and other non‐customers with nonaffiliated third parties. If YOU object to the ADMINISTRATOR sharing nonpublic personal information in this limited manner, or if YOU have any questions concerning this Privacy Policy, please contact the ADMINISTRATOR at 1‐(800)‐826‐3207. The ADMINISTRATOR collects nonpublic personal information about the SERVICE CONTRACT HOLDER from information that the ADMINISTRATOR receives from the SELLING DEALER or the SERVICE CONTRACT HOLDER on applications or other forms. The ADMINISTRATOR does not disclose any nonpublic personal information about the SERVICE CONTRACT HOLDER to anyone, except as permitted by law. The ADMINISTRATOR restricts access to nonpublic personal information about the SERVICE CONTRACT HOLDER to those employees of the ADMINISTRATOR who need to know that information to provide products and services to YOU. The ADMINISTRATOR maintains physical, electronic, and procedural safeguards that comply with federal regulations to guard the SERVICE CONTRACT HOLDER’s nonpublic personal information.
SAMPLE
Service Drive
Program
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• Any Year Any Mileage® Most Makes and Models, Trucks & Vans under one ton ‐ AUL New and Used Car Program
• Franchise Dealers only.
• SPP available
• Zero Payment Plan (coming soon) Program Highlights:
• Disappearing Deductible included
• Used Car Rates include standard AUL $100 commission with additional $200 to reserve for program
• New Car Rates include standard AUL $100 commission with additional $150 to reserve for program
• Available online only
• No Agency Commission restrictions Dealer Sign Up Process:
• Service Drive Dealer Agreement signed by the dealer, GM, or an Officer of the Corporation.
• If currently AUL Account, Dealer must sign Service Drive Agreement in addition to currently AUL Agreement
• All previous versions of the Service Drive program are ineligible
Dealer Responsibilities:
• Agrees to retain all records relating to the Contracts on the subject matter of the Dealer Agreement until one (1) year following the expiration of such Contracts for the purpose of review and audit of Administrator.
• RO# must be attached to inspection form
• Service Advisor and Technician must sign Vehicle Inspection Sheet
• AUL Vehicle Service Contracts sold after point of sale are no longer eligible unless sold in the Service Drive utilizing the AUL Vehicle Service Program
Service Drive Program Installation Guidelines Qualifying Factors: ‐Franchise Dealerships Only ‐Dealer should be interested in providing an additional profit center for the Service Department ‐Dealer should show a level of commitment to the success of the Service Drive program ‐Service Manager should be committed to the success of the Service Drive program Sign Up Process: ‐Submit Service Drive Agreement to AUL signed by Principal, GM, or any Financial Officer of the dealership. ‐Submit a Premier finance agreement to AUL (example: SPP). ‐Once the above documents are processed at AUL, set up a user name & password for each service advisor (or each person responsible for the sales). Installation Checklist: Step One: Create an actual sales process with the Service Manager:
• Where in the dealership will the VSC be sold? Service Advisor or Dedicated F & I Person?
• Develop a pay plan with the Dealer.
• Do you or the does the dealership have a way to measure what they want managed? Are goals set?
• Set a retail rate within the store, recommended mark ups range from $400‐$500. Step Two: Train Service Manager/Service Advisors on:
• Inspection Report‐ this is required with RO #, must be on file at the dealership, and signed by both the Service Advisor and Technician.
• How to recognize opportunities to sell a VSC
• The AUL Product
• AUL Web Sales Process (Service Drive Contracts are available only online) and how to provide a customer with a quote.
• Service Payment Plan (SPP)
Labor Rate: The administrator will honor the repair facility’s posted labor rate.
Labor Time Allowance: The administrator will honor labor times on covered repairs from nationally recognized labor guides (All Data, Mitchell-on-Demand, Chilton). AUL covers reasonable diagnosis time needed to determine a cause of failure. If there is a discrepancy in labor AUL will review the repair facilities labor guide as a reference. An evaluation on the difference in time will be performed and an appropriate labor time will be offered. AUL does not guarantee the dealerships labor guide will be used.
Parts Pricing Allowance: Repair shall be performed by the Issuing Dealer or repair facility so authorized by the Administrator to make such repair, using parts of like kind and quality. Replacement of covered parts may be made with new, remanufactured, or parts of like kind and quality, at the option of the administrator. No coverage will be provided for parts pricing over the manufactures’ suggested retail price (MSRP) determined by the manufacturers’ part number.
Payment Procedure: Repairs must be called in prior to being performed to obtain an authorization. The repair facility will be provided with an authorization number and must obtain the Service Contract Holder signature approving the authorized amount before a payment is made. With the repair ordered signed the shop should fax it to 1-707-259-1878 or mail to AUL Corp., 1250 Main Street, Suite 300, Napa, CA 94559. Repair Orders for emergency repairs on covered items without prior authorization should be sent to the following address for review of reimbursement: AUL Corp., 1250 Main Street, Suite 300, Napa, CA 94559. AUL does not guarantee any non-authorized repair coverage.
Towing & Emergency Roadside Assistance: Towing and Roadside assistance is available twenty-four hours a day, seven days (24/7) a week. This service is free of charge to you as the service contract holder. In the event of a roadside failure please call 1-888-810-5150. Under no circumstances will AUL administrators reimburse for tow expenses if tow is performed by another party.
Contact Information:
Toll-Free: 1-888-285-2567 Postal Mail: A.U.L. Corp., 1250 Main Street, Suite 300, Napa, CA 94559 National Claims Manager: Frank Pfister Assistant Claims Manager: Ryan Hackett Claims Supervisors: Matt Salyer, Richard Garcia Claims Administration Hours: Monday-Friday: 6:00 AM PST – 5:00 PM PST
Claims Department Guide
Claim Report Procedures:
1. The Service Contract Holder should get their covered vehicle to the selling dealership when they are sixty (60) miles or less from their address. Outside of the area, any repair facility, licensed by their state to operate a business is acceptable.
2. The Service Contract Holder must approve diagnosis for the shop to determine the cause of failure and extent of damage. The Service Contract Holder is responsible for diagnosis fees if the repairs are not listed on the policy as cover components or they are excluded.
3. Once the vehicle is diagnosed, the repair facility needs to call the ADMINISTRATOR (AUL) at 1-888-285-2567 to start a claim. An
estimate should be prepared with part numbers and labor times so AUL can expedite the claim. 4. An authorization number must be provided to your repair facility before they submit for payment.
Sublet: If the selling dealership has to sublet the vehicle to another repair facility for completion of work, a complete sublet bill must be provided in order to receive payment. Complete Sublet Bill: Contract number or VIN number, Service Contract Holder Full Name, Current Odometer Reading, description of the complaint, cause, and correction, and a complete estimate with part numbers. The repairs still need to be called in prior to work being completed. This applies to items specifically listed on the policy only.
Inspections: The administrator has the right to inspect the vehicle before an authorization is made. The inspection occurs between a twenty-four (24) to forty-eight (48) hour period and will be finalized by the administrator within twenty-four (24) hours of completion of the inspection. The inspection is done by a third party company and only reports the findings along with photos to the administrator who is responsible for approving the repairs. The inspection company will not approve or deny coverage.
A.U.L. CORP. - VEHICLE INSPECTION SHEET Components (if so equipped) should be VISUALLY INSPECTED for proper operation and condition. The Vehicle should then be ROAD TESTED and all results documented to complete the inspection. If any item below is checked Yes, it may be deemed ineligible for coverage as a pre-existing condition. CUSTOMER NAME
INSPECTION FACILITY & PHONE NUMBER
YEAR/MAKE/MODEL
VIN
DATE
CURRENT MILEAGE
Visual Inspection
Condition of Vehicle (check one): Yes No
Above Average
Average
Below Average
Sign(s) of Collision Damage(s)
Modification(s)
Engine Condition
Leaks: Yes No
Oil
Coolant
Radiator
Power Steering Pump
Water Pump
Rack & Pinion
Belts/Hoses
Transmission Condition
Needs Repair or Replacement: Yes No
Mounts
Leaks
Drive Axles
Boots
Drive Shaft
Suspension
Needs Repair or Replacement: Yes No
Ball Joints
Control Arm Bushings:
Upper & Lower
MacPherson Struts
Spindles
Interior/Exterior Inspection
Needs Repair or Replacement: Yes No
Gauges
Caution & Warning Lights
Power Door Locks
Power Windows
Power Trunk Lock Motor
Power Antenna
Electronic Drive Display
Air Conditioning System
Needs Repair or Replacement Yes No
Warm/Hot Air from Vents
Compressor
A/C Programmer
Braking System
Needs Repair or Replacement: Yes No
Anti-Lock System (if equipped)
Calipers
Wheel Cylinders
Power Booster
Brake Lines
Static Test
Engine: Yes No
Roughness
Gauges/Lights
Transmission Shift:
Forward Needs Repair/Replacement
Reverse Needs Repair/Replacement
Road Test
Engine: Yes No
Performance Problem
Exhaust Needs Repair/Replacement
Transmission:
Shift Needs Repair/Replacement
Noise
Drive Axle:
Backlash
Steering Needs Repair/Replacement
Binding
Suspension:
Noise
Ball Joints Needs Repair/Replacement
Brakes Need Repair/Replacement
R.O.#
TECHNICIAN’S SIGNATURE:
PRINTED NAME:
SERVICE WRITERS SIGNATURE:
PRINTED NAME:
Reserve terms begin at contract sale date and 0 miles on the odometer. Wrap terms begin at Factory in-service date and 0 miles on the odometer.Class 48/60K 48/75K 48/100K 60/60K 60/75K 60/100K 72/60K 72/75K 72/100K Class 48/60K 48/75K 60/60K 60/100K 72/70K 72/75K 72/100 84/70K 84/100K 120/100K
Eligible Vehicles: Vehicle model years current + 5 years; Vehicles with less than 50,000 odometer miles. Vehicles not listed in the AUL New Vehicle Class Listing are not eligible.
XLR N/A *Hybrid Vehicles 4 Hybrid 4 Maxima 3 Sequoia 4AUDI *SUV/MPV/Minivan 4 Azera 3 MERCEDES SE-R / Nismo 3 Truck (Compact) 2*4/AWD Vehicles 6 CHEVROLET Crown Victoria 2 Equus 5 AMG Models N/A Sentra 1 Truck (Full-Size) 3A3 4 *4/AWD Vehicles 5 Fiesta 1 Genesis 4 B Class 6 Versa 1 Venza 3A4 5 *All Others 3 Focus 2 *SUV/MPV/Minivan 2 C / CLA Class 6 NV 200 N/A Land Cruiser N/AA5 5 *Hybrid Vehicles 4 Fusion 3 CL Class N/AA6 6 Aveo / Cobalt / Spark 2 Supercharged N/A INFINITI CLK Class 6 PONTIAC VOLKSWAGENA7 / A8 N/A Camaro V8 5 Mustang Cobra N/A *4/AWD Vehicles 5 CLS N/A *4/AWD Vehicles 5 *4/AWD Vehicles 4Q5 / Q7 6 Cruze 2 Mustang GT 4 *All Others 4 E Class 6 *All Others 3 *All Others 3R, RS Models N/A Corvette 6 Mustang Mach 1 N/A G Class N/A G8 4 *W8/W12 Equipped N/AS Series N/A ZO6/GS/ZL1/ZR1 N/A Saleen/Roush N/A JEEP GL Class N/A Grand Prix 4 Eurovan N/ATT 6 Malibu 2 SVT Models N/A *4/AWD Vehicles 5 GLC / GLK Class 6 GTO 6 Touareg 6*W12 Equipped N/A SS 6 Truck/Van (10 Cyl) 5 *All Others 3 ML Class 6 Vibe 2 V-10 N/A
Volt N/A Truck/Van (250) 4 SRT 6 R Class 6
A U L S E R V I C E D R I V E N E W V E H I C L E C L A S S L I S T I N GVehicles not listed below in the AUL New Vehicle Class Listing are not eligible. * Vehicles with more than one class listing: Highest class listing applies.
Volt N/A Truck/Van (250) 4 SRT 6 R Class 6BMW Tahoe/Suburban 4 Truck/Van (350) 5 S Class N/A SATURN VOLVO*4/AWD Vehicles 5 Truck/Van (2500) 4 KIA SL Class N/A *4/AWD Vehicles 5 All Others 5*8 Cylinder Equipped 6 Truck/Van (3500) 5 GMC *4/AWD Vehicles 3 SLK Class 6 *All Others 4 *4/AWD Vehicles 61 Series 4 *4/AWD Vehicles 5 *All Others 1 SLS Class N/A Red Line N/A3 Series 4 CHRYSLER *All Others 3 Cadenza 35 Series (6 Cyl) 5 *4/AWD Vehicles 5 *Hybrid Vehicles 4 *SUV/MPV/Minivan 3 MERCURY SCIONX6 / 6 / 7 Series N/A *All Others 3 Denali 5 *Hybrid Vehicles 4 *4/AWD Vehicles 5 *All Others 2M Series N/A 300C 4 Envoy 4 *All Others 3 FR-S 3X3, X5 (6 Cyl) 5 Truck/Van (350) 5 Truck/Van (2500) 4 LEXUS *Hybrid Vehicles 4Z3, Z4 4 SRT 6 Truck/Van (3500) 5 *4/AWD Vehicles 5 *SUV/MPV/Minivan 4 Smart USAZ8 N/A Yukon/Yukon XL 4 *All Others 3 All 1Alpina N/A DODGE *Hybrid Vehicles 5 MINI
Rates and Guidelines Subject to change without notice. Claims Department (888) 285‐2567
Plan / Coverage Powertrain Classic Vintage Estate ReserveEngine Group Included Included Included Included IncludedTransmission Group Included Included Included Included IncludedDrive Axle Group Included Included Included Included IncludedTrans Axle Group Included Included Included Included Included4/AWD Components Included Included Included Included IncludedRoadside Assistance Included Included Included Included IncludedRental Car/Substitute Transportation Included Included Included IncludedBasic Electrical Group Included Included Included IncludedPower Steering Group Included Included Included IncludedAir Conditioning Group Included Included IncludedElectrical Group Included Included IncludedBrake Group Included IncludedFront/Rear Suspension Group Included IncludedCooling Group Included IncludedMost Factory Installed Mechanical & Electrical Parts of the Vehicle IncludedEnhanced Electrical Package Available Available IncludedSeals & Gaskets Available Available Available Included IncludedLift Kit/Tire Modifications Available Available Available Available AvailableWarranty Remaining Option Available Available Available Available AvailableBusiness Use Available Available Available Available Available
AUL Service Drive Used Vehicle Program ‐ Guidelines & Coverage Review (SWC Series)
Eligibility GuidelinesModel years > 20 years old are not eligible for Estate or Reserve coverage plans.
Lift Kit/Tire Modifications coverage is available for up to a total of 4 inches of lift and oversized tires up to 4 inches (both height and width) larger than manufacturer's specifications.
*Business Use is limited to cars, trucks, and vans used for: route work; service or repair work; delivery or hauling; agricultural purposes; job site activities; construction trades; and eligible vehicles owned by religious/charitable organizations.
$100 Deductible will NOT be charged if the covered vehicle is returned to the issuing dealer for repairs.
Warranty Remaining Option ‐ coverage begins at the contract purchase date and expires by Time or Mileage measured from the original Full Manufacturer’s Warranty Expiration Date or Mileage, whichever occurs first. Vehicle must have a minimum of one day and one mile of full manufacturer's warranty remaining to qualify.
Vehicle model years greater than 20 years old are not eligible for terms greater than 12 Month/12,000 Miles.
us ess Use a ab e a ab e a ab e a ab e a ab eDisappearing Deductible Included Included Included Included IncludedDeductible (Per Repair Visit) $100 $100 $100 $100 $100
Acura NSX Chevrolet Corvette GS Ford SVT Models Nissan GT‐R Vehicles Exceeding One‐TonAlfa Romeo Chevrolet Corvette ZO6 Hummer H1 Peugeot Pre‐1983 American Diesel Equipped VehiclesAudi A8 Chevrolet Corvette ZR1 Jaguar Plymouth Prowler Buses, Squad Cars, TaxisAudi R‐Series Chevrolet VOLT Land Rover Porsche *Business Use VehiclesAudi RS‐Series Chevrolet ZL1 Lamborghini Range Rover Racing VehiclesAudi S‐Series Chrysler Prowler Lexus 600h Renault Factory "Buyback" VehiclesAudi 2.7L Equipped Daewoo Lexus F Performance SAAB "Gray Market" VehiclesBentley Daihatsu Lotus Saturn Redline Salvaged VehiclesBMW Alpina Dodge Sprinter Maserati Sterling All Exotic VehiclesBMW 7 Series Dodge Stealth Mercedes AMG Series Subaru WRX STI Vehicles modified from Manufacturer SpecificationsBMW 8 Series Dodge Viper Mercedes CL/CLS Class Tesla Vehicles equipped with a 10 Cylinder Engine (except Trucks/Vans)BMW M Series Ferrari Mercedes G/GL Class Triumph Vehicles equipped with a 12 Cylinder Engine or W8 EngineBMW Z8 Fiat (Model Years > 10) Mercedes S/SL Class Volkswagen Eurovan Vehicles equipped with a GM HT4100 EngineCadillac Allante Ford Cobra Models Mercedes SLS Class Volkswagen Passat W8Cadillac Catera Ford Mach 1 Merkur Volkswagen PhaetonCadillac V‐Series Ford Saleen/Roush MG Volkswagen Touareg V10Cadillac XLR Ford Supercharged Mitsubishi 3000GT Yugo
LIENHOLDER�(If�Applicable)� * If the “Warranty Remaining Option” is selected, coverage begins thirty (30) days after the CONTRACT PURCHASE DATE and expires by Time or Mileage measured from the original Full Manufacturer’s Warranty Expiration Date or Mileage, whichever occurs first.�
B. Turbocharger/Supercharger:�Factory�installed�turbocharger�or�supercharger,�including�housing,�and�all�internal�parts.�C. Transmission,�Transaxle�and�Transfer�Case�(4x4/AWD):�All� internally� lubricated�parts.�Drive�shaft/U�joint,�torque�converter,�and�transmission�mounts.�Case�
IV. ESTATE�COVERAGE�All�POWERTRAIN,�CLASSIC�and�VINTAGE�COVERAGE�as�listed�above,�plus:�
A. Brake�Group:�Master�cylinder,�power�brake�cylinder,�vacuum�assist�booster,�hydro�boost,�disc�brake�caliper,�wheel�cylinders,�compensating�valve,�metal�brake�hydraulic� lines�and�fittings.�The�following�ABS�Components�are�covered:�Hydraulic�control�unit,�electronic�control�processor,�wheel�speed�sensors,�hydraulic�pump/motor�assembly,�pressure�modulator�valve,�isolation�dump�valve,�and�accumulator.�
C. Cooling�Group:�Engine�cooling�fan�and�motor,�fan�clutch,�serpentine�belt�tensioner,�radiator,�heater�core,�water�pump,�and�thermostat.�D. Seals�and�Gaskets:�This�coverage�option�is�included�for�covered�components�on�Vehicles�with�less�than�one�hundred�twenty�five�thousand�(125,000)�miles�at�
V. RESERVE�COVERAGE�This�Vehicle�Service�Contract�will�cover�approved�repairs�to�any�FAILURE�of�the�parts�of�the�COVERED�VEHICLE,�except�for�those�items�listed�in�Section�8�WHAT�IS�NOT�COVERED.�
�
VI. WRAP�COVERAGE�This�Vehicle�Service�Contract�will� cover�approved�repairs� to�any�FAILURE�of� the�parts�of� the�COVERED�VEHICLE,�except� for�all� components�originally�covered�by�Manufacturer’s�Powertrain�Coverage�as�indicated�in�applicable�Manufacturer’s�Warranty�Booklet�and�those�items�listed�in�Section�8�WHAT�IS�NOT�COVERED.��
VII. SURCHARGES�and�OPTIONAL�COVERAGE�Enhanced�Electrical�Package: Coverage is provided for the following factory installed devices if the surcharge has been paid and the option has been marked onYOUR�DECLARATIONS�PAGE�–�global�positioning�system�(GPS),�electronic�control�modules,�instrument�cluster,�infrared�systems,�cruise�control�servo,�proximity�pass�key�and�sensor,�power�antenna�motor.�This�option�is�only�available�with�a�coverage�level�of�Vintage�or�Estate.�Business�Use:�Coverage�is�provided�if�the�Business�Use�surcharge�has�been�paid�as�specified�on�YOUR�DECLARATIONS�PAGE.��Coverage�is�limited�to�cars,�trucks,�and�vans�that�are�not�part�of�a�pool�or�fleet,�as�used�by�the�owner�for:�route�work;�service�or�repair�work;�delivery�or�hauling;�agricultural�purposes;�job�site�activities;�construction�trades;�and�eligible�vehicle�owned�by�religious/charitable�organizations.�Seals� and� Gaskets:� FAILED� seals� and� gaskets� for� covered� components�will� be� replaced� if� the� Seals� and�Gaskets� surcharge� has� been� paid� as� specified� on�YOUR�DECLARATIONS�PAGE�and�the�COVERED�VEHICLE�has� less�than�one�hundred�twenty�five�thousand�(125,000)�miles�at�CONTRACT�PURCHASE�DATE.�Minor� loss�of�fluid�or�seepage�is�considered�normal�and�is�not�considered�a�FAILURE.��Lift�Kit/Tire�Modifications:�Coverage�is�provided�if�the�surcharge�has�been�selected�&�paid�as�indicated�on�YOUR�DECLARATIONS�PAGE.�Any�FAILURE�resulting�from�a�professionally�installed�lift�kit�or�tire�modification�(up�to�4�inches),�to�an�originally�installed�manufacturer�component�will�be�covered.�Lift�Kit/Tire�Modifications�above�4�inches�are�not�covered.���
VIII. ADDITIONAL�BENEFITS�(ALL�Plans)�In�order�to�obtain�the�additional�benefits�listed�below,�please�call�1�888�810�5150.�1. Towing:��In�the�event�the�COVERED�VEHICLE�becomes�disabled�due�to�a�FAILURE�which�renders�the�COVERED�VEHICLE�inoperable,�WE�will�arrange�to�have�the�
N. Losses�resulting�from�delays�or�failures�caused�by�acts�of�God,�accidental�loss�or�damage,�collision�or�upset,�falling�missiles�or�objects,�fire,�theft,�larceny,�explosion,�lightning,�earthquake,�windstorm,�hail,�water,�flood,�freezing,�malicious�mischief,�vandalism,�war,�riot�or�civil�commotion,�labor�strikes,�or�other�causes�beyond�the�control�of�the�ADMINISTRATOR.�
O. Incidental�or�consequential�damages,�such�as�loss�of�time,�inconvenience�or�loss�of�use�of�the�COVERED�VEHICLE�or�injury�or�death�to�any�persons.�P. A�part�or�component�that�a�repair�facility�may�recommend�replacing�but�which�has�not�FAILED.�Q. Maintenance�services�and�parts�described�in�the�Manufacturer’s�Maintenance�Schedule�for�the�COVERED�VEHICLE.�R. Rust�damage�or�body�repair,�convertible�or�vinyl�tops,�air�and�water�leaks,�wind�noise,�weather�strips,�squeaks,�and�rattles.�S. Repairs�or�replacements�made�outside�the�United�States�or�Canada.�T. Repairs�to�correct�loss�of�compression�or�oil�consumption�related�to�burnt�or�carboned�piston�rings�or�valve�components.�U. Mechanical�breakdown�caused�by�ruptured�or�damaged�constant�velocity�boots�(NOT�APPLICABLE�TO�RESERVE�OR�WRAP�COVERAGE).�V. Damage�to�a�covered�part�resulting�from�a�mechanical�breakdown�or�FAILURE�of�a�non�covered�part,�or�from�faulty�or�negligent�repairs,�or�installation�of�defective�
This Dealer Agreement (hereafter “Agreement”) entered into this ________ day of _________________________, ____________,
by and between A.U.L. Corp., Wisconsin A.U.L., Inc., and AUL Insurance Agency, Inc. (hereinafter collectively referred to as
“Administrator”) and _________________________________________________________________________________________
(hereinafter referred to as “Dealer”) with respect to the following:
WHEREAS, Administrator has entered into a Program Agreement relating to the establishment and administration of a Vehicle Service Contract Program (hereinafter referred to as the “Program”) pursuant to which certain Vehicle Service Contract(s) (hereinafter referred to as “Contract(s)”) are to be sold by Dealer on all eligible vehicles;
WHEREAS, Dealer wishes to act as an independent agent for Administrator pursuant to the terms of this Agreement;
WHEREAS, Dealer, pursuant to the terms set forth herein, agrees to remit to Administrator a contract cost (hereafter referred to as “Contract Cost”) as set forth in the Dealer Net Price Schedule;
WHEREAS, Dealer agrees to perform the requirements set forth herein and in the Contracts in furtherance of the Program;
NOW THEREFORE, in consideration of the mutual promises contained herein and other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the parties hereto agree as follows:
I. INDEPENDENT AGENT
Administrator retains Dealer as an independent agent to sell Contracts issued pursuant to the Program and Dealer agrees to act as an independent agent pursuant to the terms set forth herein. Nothing in this Agreement shall be construed as creating a relationship of partners, joint ventures, employer or agent and employee for any purpose whatsoever between Dealer and Administrator.
II. COMMISSIONS
In consideration of the services rendered by Dealer, Administrator agrees to pay Dealer a commission equal to the retail price of the Contract less the Contract Cost, as set forth in the Dealer Net Price Schedule. Dealer may retain its commissions from each sale before remitting the Contract Cost to Administrator. Commissions shall be payable only one time per Contract.
III. THE DEALER
A. Agrees to offer Contracts to its retail customers only (hereinafter referred to as “Purchasers”) on all eligible vehicles during the term of this Agreement.
B. Agrees to follow the underwriting and claims guidelines (hereafter referred as the “Guidelines”), issued by the Administrator from time to time on forms supplied by the Administrator. Such Guidelines will determine which vehicles are eligible for use in the Program. Any violation of the Guidelines by the Dealer will result in the denial of coverage for the ineligible vehicle. Denied coverage shall be the sole responsibility of the Dealer.
C. Agrees to transmit monthly to the Administrator on forms supplied by the Administrator, transmittal forms, completed applications, and appropriate monies which are due the Administrator. Failure to submit the above to the Administrator within thirty (30) days of the Contract application’s inception date may result in denial of coverage.
D. Agrees that eligible vehicles include only those vehicles that qualify per the Guidelines and are in sound mechanical condition at time of sale. Dealer further agrees that any preexisting condition(s), as determined by the Administrator, are the sole responsibility of the Dealer and are not covered under the Program. Dealer agrees, when necessary, to change engine oil and oil filter and replenish all fluid levels prior to delivering a covered vehicle to a Purchaser. Any misrepresentation or concealment of a material fact by the Dealer for the purpose of securing a Contract shall constitute a material breach of this Agreement.
E. Agrees to refund to any lender which has financed the purchase price of any Contract (hereafter referred to as “Lender”), the Dealer’s retained portion of the charge financed by the Lender, on a prorated basis, in the event of a cancellation of a Contract at the Lender’s request due to a total loss or repossession of the vehicle covered under the Contract or default by the Purchaser in repayment obligations to the Lender. In the event the Contract was not financed, the Dealer agrees to return to the Purchaser the Dealer’s retained portion of the total charge for the Contract in the amount calculated by the Administrator pursuant to the terms of the Contract.
F. Agrees to contact the Administrator for prior approval before servicing any mechanical failure covered under any Contract.
G. Agrees to retain all records relating to the Contracts on the subject matter of this Agreement until one (1) year following the expiration of such Contracts for the purpose of review and audit by Administrator. Dealer further agrees to permit Administrator or its authorized representatives to enter Dealer’s place of business to inspect and examine these records during normal business hours and upon reasonable notice.
H. Acknowledges and agrees that during the performance of its duties under this Agreement, Administrator may disclose to Dealer certain confidential and proprietary information concerning the Program, including without limitation, administrative, agent, and insurance fees, reserve amounts, and other information which would impart a competitive advantage to others in this industry who do not know it (hereafter referred to as "Confidential Information"). Dealer agrees to hold all such Confidential Information in confidence, and to refrain from disclosing it to any third parties
without the prior consent of Administrator. Dealer also agrees to refrain from using the Confidential Information for any purpose outside of the performance of its duties under this Agreement. Dealer’s obligation to protect the Confidential Information, and to refrain from using it for any purpose outside of the performance of its duties under this Agreement, shall survive the termination of this Agreement. Dealer acknowledges and agrees that any disclosure or misappropriation of any of the Confidential Information in violation of this Agreement may cause Administrator irreparable harm, the amount of which may be difficult to ascertain, and therefore agrees that Administrator shall have the right to apply to a court of competent jurisdiction for specific performance and/or an order restraining and enjoining any such further disclosure or breach. Dealer expressly waives the defense that a remedy in damages will be adequate, and any requirement in such an action for the posting of a bond by Administrator.
I. Agrees to certify that all eligible vehicles sold with a Contract have been inspected and reconditioned BEFORE delivery. Failures occurring in the first thirty (30) days of coverage may, at the Administrator’s discretion, require a copy of your reconditioning repair for claims consideration. Denied claims shall be the sole responsibility of the Dealer. Reconditioning includes, but not limited to, the following:
1. Engine Oil – Inspect and change oil and filter if needed.
2. Automatic Transmission – Check shift pattern and inspect the fluid. Change fluid and service if needed.
3. Correct any malfunction before delivery.
J. Dealer agrees to perform and/or ensure its representatives perform the following procedures for each Contract sold electronically in connection with its remittal of such Contracts to Administrator: (i) print a paper copy of the electronic Contract sold and obtain the Purchaser’s ink signature on the printed Contract, (ii) provide to the Purchaser a paper copy of the signed Contract and all disclosures that must be made in connection with the sale of the Contract at the time of sale, (iii) obtain and document the Purchaser’s informed consent to the terms of the Contract and related documents, (iv) retain for the purpose of review and audit by Administrator the original ink-signed Contract, documentation of Dealer having obtained the Purchaser’s informed consent to the terms of the Contract, and all related records created under this Agreement for one (1) year following the expiration of such Contract, and (v) permit Administrator or its authorized representative to enter Dealer’s place of business to inspect and examine these records during normal business hours and upon reasonable notice.
IV. THE ADMINISTRATOR
A. Agrees to install, maintain, and administer the Program.
B. Agrees to supply to the Dealer: Contract applications, Guidelines, Dealer Net Price Schedules, forms, transmittals, rate charts, advertising materials and other such forms as the Administrator may hereafter supply for use in the Program in the quantities needed from time to time by the Dealer.
C. Agrees to assist the Purchaser in receiving benefits provided under a Contract, in accordance with Administrator’s current service department guidelines.
D. Dealer acknowledges that Administrator assumes no obligation for the workmanship, quality of repairs or replacement of parts; nor for any bodily injury or property damage caused directly or indirectly by mechanical failure or malfunction, or any other cause, of a vehicle or any part thereof.
E. In association with the right to promote and market the Contracts, and subject to any and all quality controls or trademark usage guidelines which Administrator currently imposes or may in the future impose, Administrator grants Dealer a non-exclusive and non-transferable license to use the AUL Names, Marks, and Artwork ("AUL Names, Marks, and Artwork" means AUL's tradenames, trademarks, service marks, slogans, designs, websites, and logos, including AUL, AUL ADMINISTRATORS, AUL LIFETIME WARRANTY, ANY YEAR AND ANY MILEAGE, ANY YEAR ANY MILEAGE, ANY MAKE AND ANY MODEL, ANY MAKE ANY MODEL, THE ORIGINAL ANY YEAR AND ANY MILEAGE #1 SERVICE CONTRACT IN AMERICA, WE WROTE THE BOOK ON USED VEHICLE SERVICE CONTRACT PROGRAMS, IT’S WHAT WE DO, SERVICE CONTRACTS. IT’S WHAT WE DO, FACTORY SIDEKICK, POWERTRAIN SELECT, PEARL, 1 MILLION CONTRACTS AUL ADMINISTRATORS SERVICE CONTRACTS. IT'S WHAT WE DO. (and design), and any other intellectual property, which AUL may from time to time license the Dealer to use in marketing the Contracts), subject to the following restrictions:
1. The AUL Names, Marks, and Artwork may be used only in connection with the promotion and marketing of the Contracts pursuant to the terms of this Agreement; and
2. The right to use the AUL Names, Marks, and Artwork will immediately cease upon termination of this Agreement, regardless of the reason for or manner of termination.
3. Any and all goodwill generated by Dealer’s use of the AUL Names, Marks, and Artwork will inure to the benefit of AUL.
V. DEALER’S OBLIGATIONS RE VALID CONTRACT CLAIMS
“Valid Contract Claims” are defined as those claims which have been approved by the Administrator prior to the repair being completed, on Contracts that are in force and have been received and accepted by the Administrator, and fully paid for by the Dealer.
Dealer agrees to the following additional obligations upon receiving a Valid Contract Claim from a Purchaser:
A. In its capacity as a qualified repair facility, to repair or replace any covered part(s) due to mechanical failure, or to arrange to provide for covered repairs in accordance with any Contract issued.
B. To inform Administrator before initiating any covered repair or replacement of all circumstances or conditions including, but not limited to, Purchaser’s neglect, abuse, failure to perform required services, alteration of vehicle, etc., that would exclude coverage under the Contract.
C. To submit each claim to Administrator for payment within ten (10) days after completion of the corresponding repair.
D. That the labor manual used for calculating repair times and hourly rates charged shall be any then-current, nationally-recognized flat rate guide, approved in advance by Administrator. Parts pricing shall not exceed the manufacturer’s suggested list price. Sublet repairs shall be reimbursed at actual Dealer cost.
E. That breakdowns occurring within the first fifteen (15) days of a Contract’s effective date will, at the Administrator’s discretion, qualify for claims consideration by the Administrator. Denied claims shall be the sole responsibility of the Dealer.
F. To unconditionally guarantee all services and materials as supplied by Dealer against faulty workmanship and/or defective materials under normal use for a minimum of ninety (90) days or four thousand (4,000) miles, whichever shall occur first, from the date repairs are completed and the vehicle returned to Purchaser.
VI. HOLD HARMLESS
Dealer agrees to indemnify and hold Administrator harmless against any and all actions, demands, claims or any liabilities, including without limitation attorney’s fees and costs, arising from claims, founded and unfounded, which may be asserted by third parties against Administrator arising from this Agreement. This indemnification and hold harmless includes, but is not limited to, all actions arising from Dealer’s (or its representative’s): misrepresentation or nondisclosure of the Program’s terms and conditions; misleading, deceiving, or unethical Dealer’s selling practices; failure to obtain and retain adequate documentation of a Purchaser’s informed consent to the terms of a Contract and related documents; forced placement of policy; non-remittal by Dealer; any illegal acts engaged by the Dealer; Dealer’s failure to meet its obligations under this Agreement; or any legitimate claim denial by the Administrator.
VII. ASSIGNMENT AND NOTICES
This Agreement shall have no force or effect unless and until such time as it is accepted by the Administrator in the State of California. This Agreement shall be deemed to be a California contract and construed in accordance with laws of the State of California. All controversies arising under, or in connection with, this Agreement shall be finally determined by arbitration in the City and County of Napa, California, in accordance with the rules of the American Arbitration Association then obtaining, by three (3) arbitrators appointed in accordance with such rules, and judgment may be entered on any award in any court of competent jurisdiction. Notwithstanding the above, nothing herein shall be construed to limit Administrator’s right to seek injunctive relief immediately from any court of competent jurisdiction in the event that Administrator reasonably believes that such relief is warranted to maintain the status quo, or to avoid injury, pending the arbitration.
VIII. TERMINATION
A. This Agreement may be terminated at any time by either party upon giving thirty (30) days written notice to the other party. This Agreement shall terminate automatically without notice should Dealer fail to submit a Contract to Administrator during any consecutive three (3) month period. Unless so terminated, this Agreement shall continue indefinitely.
B. This Agreement will immediately terminate, at the Administrator’s discretion, if Dealer’s Earned Loss Ratio (defined as the total amount of claims paid on Contracts in force against the total amount of earned Reserves on Contracts in force) exceeds 100%.
C. All supplies and Confidential Information furnished by the Administrator shall be returned to the Administrator on termination of this Agreement.
D. Upon termination, all obligations of either party, with the exception of Dealer’s obligations under Section III(H) above, shall cease, provided however, that the Dealer and the Administrator shall remain responsible in accordance with the provisions of this Agreement for all Contracts issued and paid prior to the date of termination.
IN WITNESS WHEREOF, the parties hereto have executed this Agreement on the date above first written.
ADMINISTRATOR: 1250 Main Street, Suite 300 Napa, CA 94559 Signature: ____________________________________________________________________________________________ Printed Name: ____________________________________________________________________________________________ Title: ____________________________________________________________________________________________
Addendum to Dealer Agreement - AUL Essentials Program
This Addendum is entered into on _______________, _______, by and between A.U.L. Corporation, Wisconsin A.U.L. Inc., and A.U.L Insurance Agency, Inc. (hereinafter collectively referred to as “Administrator”) and ______________________________ (hereinafter referred to as “Dealer”).
Whereas, the parties hereto have executed a Dealer Agreement (“Agreement”) entered into on ____________, _______, and now wish to add the following terms to the Agreement: The Dealer agrees to accurately and fully advise each and every prospective purchaser of a Contract of the terms, coverage and provisions of the Contract. Including but not limited to the following:
1. The Limit of Liability as listed on the Vehicle Service Contract is the aggregate total of all repairs and benefits paid or payable while the Vehicle Service Contract is in force and shall not exceed the following aggregate amounts: (1) the Vehicle Purchase Price as shown on the Vehicle Service Contract; or (2) 3 Month/3,000 Mile Term - $1,500.00; 6 Month/6,000 Mile Term - $2,000.00; 12 Month/12,000 Mile Term - $2500.00; 18 Month/18,000 Mile Term - $3,000.00.
The Dealer acknowledges that Administrator has additional terms & coverage available and that these have been explained. IN WITNESS WHEREOF, the parties hereto have executed this Agreement on the date written above. Signature: Printed Name: Title: Date: Administrator: 1250 Main Street, Suite 300 Napa, CA 94559 Signature: Title: Date:
DEALER DATA REPORT
Dealership Name: Address: City/State/ZIP: Dealer ID Number: Agent ID Number:
Addendum to Dealer Agreement - AUL Powertrain Program
This Addendum is entered into on _______________, _______, by and between A.U.L. Corporation, Wisconsin A.U.L. Inc., and A.U.L. Insurance Agency, Inc. (hereinafter collectively referred to as “Administrator”) and ______________________________ (hereinafter referred to as “Dealer”). Whereas, the parties hereto have executed an Administrator Agreement (“Agreement”) entered into on ____________, _______, and now wish to add the following terms to the Agreement: The Dealer agrees to accurately and fully advise each and every prospective purchaser of a Contract of the terms, coverage and provisions of the Contract. Including but not limited to the following:
1. The Waiting Period as listed on the Vehicle Service Contract refers to the number of days and the number of miles after the contract purchase date before coverage begins.
2. Routine Maintenance Service Requirements ‐ To obtain the benefits provided by the AUL Powertrain program, the SERVICE CONTRACT HOLDER is required to have the engine oil and filter changed every 4 months or 4,000 miles, whichever comes first, by a licensed service/repair facility. In addition, the SERVICE CONTRACT HOLDER must adhere to all other recommendations and maintain all other covered components as outlined in the Manufacturer’s maintenance schedule. Please refer to the COVERED VEHICLE Owner’s Manual for specific instructions. FAILURE to meet these ROUTINE MAINTENANCE SERVICE REQUIREMENTS will result in denial of coverage. Proper documentation and verifiable receipts for all maintenance and repairs will be required in the event of a claim. Handwritten receipts will not be accepted.
The Dealer agrees that the failure to meet the Routine Maintenance Service Requirements by the Service Contract Holder will result in denial of coverage for the Service Contract Holder. The Dealer acknowledges that Administrator has additional terms & coverage available and that these have been explained. IN WITNESS WHEREOF, the parties hereto have executed this Agreement on the date written above. Dealer Signature: Printed Name: Title: Date: Administrator: 1250 Main Street, Suite 300 Napa, CA 94559 Signature: Title: Date:
DEALER DATA REPORT Dealership Name: Address: City/State/ZIP: Dealer ID Number: Agent ID Number
*Valid signatures include: Dealer Principal, GM, or any financial controller of the dealership.
Addendum to Dealer Agreement - Electronic Contract Remittance Program
This Addendum is entered into on _______________, _______, by and between A.U.L. Corp., Wisconsin A.U.L. Inc., and A.U.L. Insurance Agency, Inc. (hereinafter collectively referred to as “Administrator”) and ______________________________ (hereinafter referred to as “Dealer”). Whereas, the parties hereto have executed a Dealer Agreement (“Agreement”) entered into on ____________, _______, and now wish to add the following terms to the Agreement:
1. Dealer and Administrator wish to add the following provision to the Agreement, to be inserted following Section III(I) of the Agreement:
“J. Dealer agrees to perform and/or ensure its representatives perform the following procedures for each Contract sold electronically in connection with its remittal of such Contracts to Administrator: (i) print a paper copy of the electronic Contract sold and obtain the Purchaser’s ink signature on the printed Contract, (ii) provide to the Purchaser a paper copy of the signed Contract and all disclosures that must be made in connection with the sale of the Contract at the time of sale, (iii) obtain and document the Purchaser’s informed consent to the terms of the Contract and related documents, (iv) retain for the purpose of review and audit by Administrator the original ink‐signed Contract, documentation of Dealer having obtained the Purchaser’s informed consent to the terms of the Contract, and all related records created under this Agreement for one (1) year following the expiration of such Contract, and (v) permit Administrator or its authorized representative to enter Dealer’s place of business to inspect and examine these records during normal business hours and upon reasonable notice.”
2. Dealer and Administrator wish to amend the Section VI, entitled “Hold Harmless,” of the Agreement, by adding the following:
This indemnification and hold harmless includes actions arising from Dealer’s (or its representative’s) failure to obtain and retain adequate documentation of a Purchaser’s informed consent to the terms of a Contract and related documents.
IN WITNESS WHEREOF, the parties hereto have executed this Agreement on the date written above. *Dealer Signature: Printed Name: Title: Date:
AUTHORIZATION AGREEMENT FOR DIRECT PAYMENTS (ACH DEBITS)
AUL Corporation is hereby authorized to initiate debit entries to the deposit account indicated below at the depository financial institution named below, for payment on the remittance of vehicle service contracts; and to verify the dealer’s bank information, including the account balance, with the financial institution. Name of Financial Institution: Branch: Address: City: State: Zip: Account Number Routing Number
This authorization shall remain in full force and effective until I (we) mail written revocation of this authorization to AUL Corporation, Attn: Operations, 1250 Main Street, Suite 300, Napa, CA 94559 and such revocation has been received and processed by AUL. Dealer acknowledges that AUL shall have no liability for any unintentional unauthorized electronic funds transfers. Dealer’s Name: Phone
Number: ( )
Address: City: State: Zip:
Dealer ID:
Signature of Authorized Signer(s): By:
By:
Title:
Title:
Print Name:
Print Name:
Date:
Date:
You must attach a VOIDED CHECK along with this form for verification purposes.
For contracts remitted by mail: Each payment must be authorized by an authorized signatory of the company on the ACH contract remittance form that accompanies any vehicle service contracts remitted by mail. Please contact the distribution department for the ACH vehicle service contract remittance form at (800) 826-3207 Ext 388.
AUTHORIZATION AGREEMENT FOR DIRECT PAYMENTS (ACH DEBITS)
AUL Corporation is hereby authorized to initiate debit entries to the deposit account indicated below at the depository financial institution named below, for payment on the remittance of vehicle service contracts; and to verify the dealer’s bank information, including the account balance, with the financial institution. Each payment must be authorized, by an authorized signatory of the company on the remittance form (attached hereto) that accompanies any remitted vehicle service contracts. Name of Financial Institution: Branch:
Address:
City: State: Zip:
Account Number Routing Number
This authorization shall remain in full force and effective until I (we) mail written revocation of this authorization to AUL Corporation, Attn: Operations, 1250 Main Street, Suite 300, Napa, CA 94559 and such revocation has been received and processed by AUL. Dealer acknowledges that AUL shall have no liability for any unintentional unauthorized electronic funds transfers. Dealer’s Name: Phone Number: ( )
Address:
City: State: Zip:
Dealer ID:
Signature of Authorized Signer(s): By:
By:
Title:
Title:
Print Name:
Print Name:
Date:
Date:
You must attach a VOIDED CHECK along with this form for verification purposes.
This Limited Warranty Agreement (hereafter “Agreement”) entered into this _____ day of _______________, __________,
by and between A.U.L. Corp. (hereafter referred to as “Administrator”) and _____________________________________________
(hereafter referred to as “Dealer”) with respect to the following:
WHEREAS, Administrator has entered into a Limited Warranty Program Agreement relating to the establishment and administration of a Limited Warranty Program (hereafter referred to as the “Program”) pursuant to which certain Limited Warranty(s) (hereafter referred to as “Warranty(s)”) are to be offered by Dealer on all eligible vehicles;
WHEREAS, Dealer, pursuant to the terms set forth herein, agrees to remit to Administrator a warranty cost (hereafter defined as “Warranty Cost”) as set forth in the Dealer Net Price Schedule;
WHEREAS, Dealer agrees to perform the requirements set forth herein and in the Warranties in furtherance of the Program;
WHEREAS, the Administrator and Dealer have agreed that a portion of the Warranty Cost shall be held as a loss reserve fund (hereafter referred to as the “Reserves”) to secure the performance of Administrator’s obligations under the Program.
NOW THEREFORE, in consideration of the promises and mutual covenants herein contained, the parties agree as follows:
I. THE DEALER
A. Agrees to offer Warranties to all of its retail customers (hereafter referred to as “Purchasers”) on all eligible vehicles during the term of this Agreement.
B. Agrees to follow the underwriting and claims guidelines (hereafter defined as the “Guidelines”), issued as part of the Dealer Net Price Schedule by the Administrator from time to time, on forms supplied by the Administrator. Such Guidelines will determine which vehicles are eligible for the Program. Any violation of the Guidelines by the Dealer will result in the denial of coverage for the ineligible vehicle. Denied coverage shall be the sole responsibility of the Dealer.
C. Agrees to transmit weekly to the Administrator on forms supplied by the Administrator, transmittal forms, completed Warranty applications, and appropriate monies which are due the Administrator. Failure to submit the foregoing to the Administrator within fifteen (15) days of the Warranty application’s inception date may result in denial of coverage.
D. Agrees that eligible vehicles are only those vehicles that qualify per the Guidelines and are in sound mechanical condition at the time of sale. Any misrepresentation or concealment of a material fact by the Dealer for the purpose of securing a Warranty shall constitute a material breach of this Agreement.
E. Recognizes and understands that this Agreement does not provide whatsoever for the cancellation of Warranties.
F. Agrees to contact the Administrator for prior approval before servicing any mechanical failure covered under any Warranty.
G. Agrees that the repair of any mechanical failure not covered under a Warranty will not be reimbursed to the Dealer by the Administrator.
H. Agrees to retain all records relating to the Warranties on the subject matter of this Agreement until one (1) year following the expiration of such Warranties for the purpose of review and audit by Administrator. Dealer further agrees to permit Administrator or its authorized representatives to enter Dealer’s place of business to inspect and examine these records during normal business hours and upon reasonable notice.
I. Recognizes and understands that there is no provision in this Agreement for the issuance of any insurance policy, and agrees that any arrangement for the purpose of procuring such insurance is the sole responsibility of the Dealer, at Dealer’s own expense.
J. Acknowledges and agrees that during the performance of its duties under this Agreement, Administrator may disclose to Dealer certain confidential and proprietary information concerning the Program, including without limitation, administrative, agent, and insurance fees, reserve amounts, and other information which would impart a competitive advantage to others in this industry who do not know it (hereafter referred to as "Confidential Information"). Dealer agrees to hold all such Confidential Information in confidence, and to refrain from disclosing it to any third parties without the prior consent of Administrator. Dealer also agrees to refrain from using the Confidential Information for any purpose outside of the performance of its duties under this Agreement. Dealer’s obligation to protect the Confidential Information, and to refrain from using it for any purpose outside of the performance of its duties under this Agreement, shall survive the termination of this Agreement. Dealer acknowledges and agrees that any disclosure or misappropriation of any of the Confidential Information in violation of this Agreement may cause Administrator irreparable harm, the amount of which may be difficult to ascertain, and therefore agrees that Administrator shall have the right to apply to a court of competent jurisdiction for specific performance and/or an order restraining and enjoining any such further disclosure or breach. Dealer expressly waives the defense that a remedy in damages will be adequate, and any requirement in such an action for the posting of a bond by Administrator.
II. THE ADMINISTRATOR
A. Agrees to install, maintain, and administer the Program.
B. Agrees to supply to the Dealer, terms and conditions forms, transmittals, underwriting guidelines, rate charts, and other such forms as the Administrator may hereafter supply for use in the Program in the quantities needed from time to time by Dealer.
C. Agrees to assist the Purchaser in receiving benefits provided under a Warranty, in accordance with Administrator’s current claims submission guidelines.
D. Agrees to provide annually to the Dealer, calculated from the date of this Agreement, a retrospective commission equal to fifty percent (50%) of the Underwriting Profit. “Underwriting Profit” is defined as the total Reserves remaining from expired Warranties after subtracting the sum of both paid and incurred-but-not-paid claims, as of the date of calculation. “Reserves” is defined as monies calculated by the Administrator that are withheld for the payment of claims and related claims administration expenses.
E. Dealer acknowledges that Administrator assumes no obligation for the workmanship, quality of repairs or replacement of parts; nor for any bodily injury or property damage caused directly or indirectly by mechanical failure or malfunction, or any other cause of a vehicle or any part thereof.
F. In association with the right to promote and market the Warranties, and subject to any and all quality controls or trademark usage guidelines which Administrator currently imposes or may in the future impose, Administrator grants Dealer a non-exclusive and non-transferable license to use the AUL Names, Marks, and Artwork ("AUL Names, Marks, and Artwork" means AUL's tradenames, trademarks, service marks, slogans, designs, websites, and logos, including AUL, AUL ADMINISTRATORS, ANY YEAR AND ANY MILEAGE, ANY YEAR ANY MILEAGE, ANY MAKE AND ANY MODEL, THE ORIGINAL ANY YEAR AND ANY MILEAGE #1 SERVICE CONTRACT IN AMERICA, WE WROTE THE BOOK ON USED VEHICLE SERVICE CONTRACT PROGRAMS, IT’S WHAT WE DO, FACTORY COMPANION, POWERTRAIN SELECT, and any other intellectual property, which AUL may from time to time license the Dealer to use in marketing the Warranties), subject to the following restrictions:
1. The AUL Names, Marks, and Artwork may be used only in connection with the promotion and marketing of the Warranties pursuant to the terms of this Agreement; and
2. The right to use the AUL Names, Marks, and Artwork will immediately cease upon termination of this Agreement, regardless of the reason for or manner of termination.
III. DEALER’S OBLIGATIONS RE VALID LIMITED WARRANTY CLAIMS
“Valid Warranty Claims” are defined as those claims which have been approved by the Administrator prior to the repair being completed, on Warranties that are in force and have been received and accepted by the Administrator, and fully paid for by the Dealer.
Dealer agrees to the following additional obligations upon receiving a Valid Warranty Claim from a Purchaser:
A. In its capacity as a qualified repair facility, to repair/replace any covered part(s) due to mechanical failure, or to arrange to provide for covered repairs in accordance with any Warranty issued.
B. To inform Administrator before initiating any covered repair or replacement, of all circumstances or conditions including but not limited to Purchaser’s neglect, abuse, failure to perform required services, alteration of vehicle, etc., that would exclude coverage under the Warranty.
C. To submit each claim to Administrator for payment within ten (10) days after completion of the corresponding repair.
D. That the labor manual used for calculating repair times and hourly rates charged shall be any then-current, nationally-recognized flat rate guide, approved in advance by Administrator. Parts pricing shall not exceed the manufacturer’s suggested list price. Sublet repairs shall be reimbursed at actual Dealer cost.
E. That breakdowns occurring within the first fifteen (15) days of the Warranty’s inception date will, at the Administrator’s discretion, qualify for claims consideration by the Administrator. Denied claims will be the sole responsibility of the Dealer.
F. To unconditionally guarantee all services and materials as supplied by the Dealer against faulty workmanship and/or defective materials under normal use for a minimum of ninety (90) days or four thousand (4,000) miles, whichever shall occur first, from the date repairs are completed and the vehicle returned to Purchaser.
IV. HOLD HARMLESS
Dealer agrees to indemnify and hold Administrator harmless against any and all actions, demands, claims or any liabilities arising from claims, founded or unfounded, which may be asserted by third parties against Administrator arising from this Agreement.
V. ASSIGNMENT AND NOTICES
Dealer agrees to indemnify and hold Administrator harmless against any and all actions, demands, claims or any liabilities arising from claims, founded or unfounded, which may be asserted by third parties against Administrator arising from this Agreement.
VI. TERMINATION
A. This Agreement may be terminated at any time by either party upon giving thirty (30) days written notice to the other party. This Agreement shall terminate automatically without notice should Dealer fail to submit a completed Warranty application to Administrator during any consecutive three (3) month period. Unless so terminated, this Agreement shall continue indefinitely.
B. This Agreement will immediately terminate, at the Administrator’s discretion, if Dealer’s Earned Loss Ratio (defined as the total amount of claims paid on Warranties in force against the total amount of earned Reserves on Warranties in force) exceeds 100%.
C. All supplies and Confidential Information furnished by the Administrator shall be returned to the Administrator on termination of this Agreement.
D. Upon termination, all obligations of either party, with the exception of Dealer’s obligations under Section I(J) above, shall cease, provided however, that the Dealer and the Administrator shall remain responsible in accordance with the provisions of this Agreement for all Warranties issued and paid prior to date of termination.
E. Upon termination, Dealer shall no longer be eligible for any Underwriting Profit, and any and all Reserves shall remain the sole and exclusive property of Administrator, and Dealer shall have no right, title or interest, legal or equitable, in such Reserves. Administrator’s only obligation respecting the Reserves shall be to satisfy continuing claims and claims expenses resulting from Programs issued by the Dealer and written prior to termination, and for which Administrator has been paid sums due thereunder.
IN WITNESS WHEREOF, the parties hereto have executed this Agreement on the date above first written.
This addendum (“Addendum”) is entered into on , by and among A.U.L. Corp., Wisconsin A.U.L., Inc., and AUL Insurance Agency, Inc. (collectively, “Administrator”), and_________________________(“Dealer”). WHEREAS, the parties entered into a Dealer Agreement (“Agreement”) on _________________ (“Date”); and WHEREAS, the parties wish to amend the Agreement and incorporate into this Addendum all defined terms used in the Agreement; NOW, THEREFORE, in consideration of the mutual promises contained herein and other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the parties agree to amend the Agreement by adding the following provisions following Section VIII of the Agreement: PASS-THROUGH AGREEMENT A. Pass-Through by Dealer. Dealer will remit to Administrator the Contract Cost set forth in the Dealer Net Price Schedule, plus the Pass-Through Amount specified in Section L hereto. Administrator will provide Dealer a new rate card reflecting the Pass-Through Amount in the Dealer Net Price Schedule. B. Payment to Authorized Payee(s) by Administrator. Dealer authorizes Administrator to remit to Dealer’s Authorized Payee(s), as listed in Section L hereto, on Dealer’s behalf, the Pass-Through Amounts Administrator receives from Dealer. Administrator agrees to remit to the Authorized Payee(s) the Pass-Through Amount(s) on a monthly basis consistent with the timing of Administrator’s procedure for paying commissions then in effect. C. Authorized Payee(s). Each Authorized Payee must be an Officer, Principal, or General Manager of Dealer, as defined below. The term “Officer” means a president, secretary, treasurer, executive vice president or chief executive officer of Dealer. The term “Principal” means a sole owner, a shareholder owning ten percent (10%) or more of the outstanding stock of Dealer, a managing general partner or any other person owning a ten percent (10%) or greater equity interest in Dealer. The term “General Manager” means that person to whom Dealer delegates authority to supervise Dealer’s employees and oversees the day-to-day operation of Dealer. Dealer represents and warrants that each Authorized Payee identified in Section L is an Officer, Principal, or General Manager of Dealer. No person who is not an Officer, Principal, or General Manager of Dealer may be designated as an Authorized Payee.
D. Pass-Through Amount Options. Dealer may select a Pass-Through Amount in increments of $25.00. The Pass-Through Amount may not be greater than $300.00. The Pass-Through Amount may not vary by plan, and must be the same amount for all Administrator Contracts sold by Dealer. E. Offset. Administrator reserves the right to offset and withhold from any remittance of any Pass-Through Amount otherwise due to an Authorized Payee any amount Dealer or an Authorized Payee owes Administrator (including, but not limited to, accounts receivable resulting from under-remittance, charge-backs due to cancellations, surrenders, etc.), regardless of when such amounts became owed. In the event Administrator offsets and/or withholds from remittance any Pass-Through Amount otherwise owed to Dealer and/or the Authorized Payee(s), Dealer and/or the Authorized Payee(s) will remain fully responsible for any other amounts due to be refunded to the Contract purchaser. F. Taxes. Dealer acknowledges that: (i) the Pass-Through Amount does not represent a cost of the Contract pursuant to the Agreement, (ii) Dealer is solely responsible for the proper tax withholding and information reporting, both internally and to the applicable authorities, for payments made by Administrator to Authorized Payee(s), and (iii) Administrator will issue IRS Form 1099s to Dealer and/or Authorized Payee(s) reflecting all remittances of Pass-Through Amounts to Authorized Payee(s). G. Dealer’s Representations and Warranties. Dealer represents and warrants that (i) its representative executing this Addendum is authorized to bind Dealer to all terms of this Addendum, (ii) the pass-through and remittance procedures described in this Addendum are legal and not contrary to any applicable federal, state, local, or industry statute, regulation, or rule, whether tax, financial or otherwise, and (iii) all of Dealer’s managers, owners, and other persons of authority have been apprised of the terms of this Addendum and have ratified it. Dealer acknowledges and agrees that Administrator is relying on each of Dealer’s representations and warranties, and that each is a material term of this Addendum. Dealer’s breach of any of its representations and warranties is grounds for immediate termination of this Addendum by Administrator. H. Indemnification. Dealer and its Authorized Payee(s) agree at all times during and after the term of this Addendum to indemnify, defend, and hold harmless Administrator and its affiliates, and their respective parent or subsidiary entities, and their respective officers, directors, employees, agents, successors, assigns, attorneys, and related individuals or entities, from and against all third-party suits, demands, claims, actions or causes of action, assessments, losses, damages, liabilities, costs, or expenses, including but not limited to interest, penalties,
damages, legal costs or costs of suit, and reasonable attorney’s fees, arising out of or in any way related to this Addendum or any provision authorized hereunder, including Dealer’s representations and warranties. Administrator’s remedy of indemnification will be in addition to any injunctive relief or other remedies to which Administrator may be entitled at law or in equity. I. Contract Cancellations. In the event a Contract is cancelled, Dealer guarantees that it or its Authorized Payee(s) will reimburse the appropriate amounts to Administrator for all cancellations that occur and are due under the Agreement, including the required share of the Pass-Through Amount. Dealer’s duty to be responsible for such reimbursements will remain even after such Authorized Payees are no longer receiving Pass-Through Amounts from Administrator. In the event Administrator does not receive the necessary reimbursement from Dealer and/or its Authorized Payee(s), Administrator may immediately collect any such unreimbursed amounts directly from the Dealer. Dealer further agrees to reimburse Administrator for any costs or fees it incurs to collect past due amounts from Dealer.
J. Merger. This Addendum supersedes any and all previous addendums or agreements relating to the subject matter contained herein. K. Preferred Service Contract Cancellation Method. Initial the preferred method below:
____Offset- The Pass-Through Amount portion due will be withheld from the total cancellation refund due to the dealership. ____No Charge Back- This option requires a service fee equaling 15% of the Pass-Through Amount. (This no charge back applies only to this pass-through amount, not the retail vehicle service contract price.)
L. Designation of Pass-Through Amount and Payee(s).
Dealer herby designates the following person(s) as Authorized Payee(s) to receive the Pass-Through Amounts indicated below, under the term of the Addendum:
Dealership Name: _____________________________________________________ Payee’s Name: ________________________Title:_________________________ Payee’s Address: _____________________________________________________ Mail check Attn to: _____________________________________________________ (if applicable)
Pass-Through Amount: $_________________ Apply to (check one): ____All Service Contract Programs
____Program specific (list programs):_________________
I have initialed and made a selection in Section K. If none are checked then offset will apply.
This Dealer Agreement (hereafter “Agreement”) entered into this ________ day of _________________________, ____________,
by and between A.U.L. Corp., Wisconsin A.U.L., Inc., and AUL Insurance Agency, Inc. (hereinafter collectively referred to as
“Administrator”) and _________________________________________________________________________________________
(hereinafter referred to as “Dealer”) with respect to the following:
WHEREAS, Administrator has entered into a Program Agreement relating to the establishment and administration of a Vehicle Service Contract Program (hereinafter referred to as the “Program”) pursuant to which certain Vehicle Service Contract(s) (hereinafter referred to as “Contract(s)”) are to be sold by Dealer on all eligible vehicles;
WHEREAS, Dealer wishes to act as an independent agent for Administrator pursuant to the terms of this Agreement;
WHEREAS, Dealer, pursuant to the terms set forth herein, agrees to remit to Administrator a contract cost (hereafter referred to as “Contract Cost”) as set forth in the Dealer Net Price Schedule;
WHEREAS, Dealer agrees to perform the requirements set forth herein and in the Contracts in furtherance of the Program;
NOW THEREFORE, in consideration of the mutual promises contained herein and other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the parties hereto agree as follows:
I. INDEPENDENT AGENT
Administrator retains Dealer as an independent agent to sell Contracts issued pursuant to the Program and Dealer agrees to act as an independent agent pursuant to the terms set forth herein. Nothing in this Agreement shall be construed as creating a relationship of partners, joint ventures, employer or agent and employee for any purpose whatsoever between Dealer and Administrator.
II. COMMISSIONS
In consideration of the services rendered by Dealer, Administrator agrees to pay Dealer a commission equal to the retail price of the Contract less the Contract Cost, as set forth in the Dealer Net Price Schedule. Dealer may retain its commissions from each sale before remitting the Contract Cost to Administrator. Commissions shall be payable only one time per Contract.
III. THE DEALER
A. Agrees to offer Contracts to its retail customers only (hereinafter referred to as “Purchasers”) on all eligible vehicles during the term of this Agreement.
B. Agrees to completely and accurately advise each and every prospective purchaser of a Contract of the terms, scope of coverage, eligibility limitations, and other provisions of the Contract. Such communication shall include, but not be limited to, an explanation that the waiting period described in the Contract establishes the number of days and/or miles that must pass after the Contract purchase date before coverage begins.
C. Agrees to follow the underwriting and claims guidelines (hereafter referred as the “Guidelines”), issued by the Administrator from time to time on forms supplied by the Administrator. Such Guidelines will determine which vehicles are eligible for use in the Program. Any violation of the Guidelines by the Dealer will result in the denial of coverage for the ineligible vehicle. Denied coverage shall be the sole responsibility of the Dealer.
D. Agrees to transmit monthly to the Administrator on forms supplied by the Administrator, transmittal forms, completed applications, and appropriate monies which are due the Administrator. Failure to submit the above to the Administrator within thirty (30) days of the Contract application’s inception date may result in denial of coverage. Denied coverage shall be the sole responsibility of the Dealer.
E. Agrees that eligible vehicles include only those vehicles that qualify per the Guidelines and are in sound mechanical condition at time of sale. A problem with a vehicle that exists prior to the Contract’s effective date is termed a “pre-existing condition”, and will not be covered by Administrator. Dealer agrees that any pre-existing condition(s), as determined by Administrator, are the sole responsibility of the Dealer and are not covered under the Program. Dealer agrees not to sell, or encourage the purchase of, a Contract for the purpose of obtaining repair coverage for a vehicle’s pre-existing condition. Any misrepresentation or concealment of a material fact by the Dealer for the purpose of securing a Contract shall constitute a material breach of this Agreement.
F. Agrees to refund to any lender which has financed the purchase price of any Contract (hereafter referred to as “Lender”), the Dealer’s retained portion of the charge financed by the Lender, on a prorated basis, in the event of a cancellation of a Contract at the Lender’s request due to a total loss or repossession of the vehicle covered under the Contract or default by the Purchaser in repayment obligations to the Lender. In the event the Contract was not financed, the Dealer agrees to return to the Purchaser the Dealer’s retained portion of the total charge for the Contract in the amount calculated by the Administrator pursuant to the terms of the Contract.
G. Agrees to contact the Administrator for prior approval before servicing any mechanical failure covered under any Contract.
H. Agrees to retain all records relating to the Contracts on the subject matter of this Agreement until one (1) year following the expiration of such Contracts for the purpose of review and audit by Administrator. Dealer further agrees to permit Administrator or its authorized representatives to enter Dealer’s place of business to inspect and examine these records during normal business hours and upon reasonable notice.
I. Acknowledges and agrees that during the performance of its duties under this Agreement, Administrator may disclose to Dealer certain confidential and proprietary information concerning the Program, including without limitation, administrative, agent, and insurance fees, reserve amounts, and other information which would impart a competitive advantage to others in this industry who do not know it (hereafter referred to as "Confidential Information"). Dealer agrees to hold all such Confidential Information in confidence, and to refrain from disclosing it to any third parties without the prior consent of Administrator. Dealer also agrees to refrain from using the Confidential Information for any purpose outside of the performance of its duties under this Agreement. Dealer’s obligation to protect the Confidential Information, and to refrain from using it for any purpose outside of the performance of its duties under this Agreement, shall survive the termination of this Agreement. Dealer acknowledges and agrees that any disclosure or misappropriation of any of the Confidential Information in violation of this Agreement may cause Administrator irreparable harm, the amount of which may be difficult to ascertain, and therefore agrees that Administrator shall have the right to apply to a court of competent jurisdiction for specific performance and/or an order restraining and enjoining any such further disclosure or breach. Dealer expressly waives the defense that a remedy in damages will be adequate, and any requirement in such an action for the posting of a bond by Administrator.
J. Agrees to certify that all eligible vehicles have been inspected and repaired BEFORE the execution and delivery of a Vehicle Service Contract. Dealer also agrees, when necessary, to change engine oil and oil filter and replenish all fluid levels prior to delivering a Vehicle Service Contract to a Purchaser. Denied claims shall be the sole responsibility of the Dealer.
IV. THE ADMINISTRATOR
A. Agrees to install, maintain, and administer the Program.
B. Agrees to supply to the Dealer: Contract applications, Guidelines, Dealer Net Price Schedules, forms, transmittals, rate charts, advertising materials and other such forms as the Administrator may hereafter supply for use in the Program in the quantities needed from time to time by the Dealer.
C. Agrees to assist the Purchaser in receiving benefits provided under a Contract, in accordance with Administrator’s current service department guidelines.
D. Dealer acknowledges that Administrator assumes no obligation for the workmanship, quality of repairs or replacement of parts; nor for any bodily injury or property damage caused directly or indirectly by mechanical failure or malfunction, or any other cause, of a vehicle or any part thereof.
E. In association with the right to promote and market the Contracts, and subject to any and all quality controls or trademark usage guidelines which Administrator currently imposes or may in the future impose, Administrator grants Dealer a non-exclusive and non-transferable license to use the AUL Names, Marks, and Artwork ("AUL Names, Marks, and Artwork" means AUL's tradenames, trademarks, service marks, slogans, designs, websites, and logos, including AUL, AUL ADMINISTRATORS, ANY YEAR AND ANY MILEAGE, ANY YEAR ANY MILEAGE, ANY MAKE AND ANY MODEL, THE ORIGINAL ANY YEAR AND ANY MILEAGE #1 SERVICE CONTRACT IN AMERICA, WE WROTE THE BOOK ON USED VEHICLE SERVICE CONTRACT PROGRAMS, IT’S WHAT WE DO, FACTORY COMPANION, POWERTRAIN SELECT, and any other intellectual property, which AUL may from time to time license the Dealer to use in marketing the Contracts), subject to the following restrictions:
1. The AUL Names, Marks, and Artwork may be used only in connection with the promotion and marketing of the Contracts pursuant to the terms of this Agreement; and
2. The right to use the AUL Names, Marks, and Artwork will immediately cease upon termination of this Agreement, regardless of the reason for or manner of termination.
V. DEALER’S OBLIGATIONS RE VALID CONTRACT CLAIMS
“Valid Contract Claims” are defined as those claims which have been approved by the Administrator prior to the repair being completed, on Contracts that are in force and have been received and accepted by the Administrator, and fully paid for by the Dealer.
Dealer agrees to the following additional obligations upon receiving a Valid Contract Claim from a Purchaser:
A. In its capacity as a qualified repair facility, to repair or replace any covered part(s) due to mechanical failure, or to arrange to provide for covered repairs in accordance with any Contract issued.
B. To inform Administrator before initiating any covered repair or replacement of all circumstances or conditions including, but not limited to, Purchaser’s neglect, abuse, failure to perform required services, alteration of vehicle, etc., that would exclude coverage under the Contract.
C. To submit each claim to Administrator for payment within ten (10) days after completion of the corresponding repair.
D. That the labor manual used for calculating repair times and hourly rates charged shall be any then-current, nationally-recognized flat rate guide, approved in advance by Administrator. Parts pricing shall not exceed the manufacturer’s suggested list price. Sublet repairs shall be reimbursed at actual Dealer cost.
E. That breakdowns occurring within the first thirty (30) days of a Contract’s effective date and the first one thousand (1000) miles from the odometer reading at the time of sale of the contract, are not eligible for repairs under any circumstances.
F. To unconditionally guarantee all services and materials as supplied by Dealer against faulty workmanship and/or defective materials under normal use for a minimum of ninety (90) days or four thousand (4,000) miles, whichever shall occur first, from the date repairs are completed and the vehicle returned to Purchaser.
VI. HOLD HARMLESS
Dealer agrees to indemnify and hold Administrator harmless against any and all actions, demands, claims or any liabilities, including without limitation attorney’s fees and costs, arising from claims, founded and unfounded, which may be asserted by third parties against Administrator arising from this Agreement. This indemnification and hold harmless includes, but is not limited to, all actions arising from: misrepresentation or nondisclosure of the Program’s terms and conditions; misleading, deceiving, or unethical Dealer’s selling practices; forced placement of policy; non-remittal by Dealer; any illegal acts engaged by the Dealer; Dealer’s failure to meet its obligations under this Agreement, or any legitimate claim denial by the Administrator.
VII. ASSIGNMENT AND NOTICES
This Agreement shall have no force or effect unless and until such time as it is accepted by the Administrator in the State of California. This Agreement shall be deemed to be a California contract and construed in accordance with laws of the State of California. All controversies arising under, or in connection with, this Agreement shall be finally determined by arbitration in the City and County of Napa, California, in accordance with the rules of the American Arbitration Association then obtaining, by three (3) arbitrators appointed in accordance with such rules, and judgment may be entered on any award in any court of competent jurisdiction. Notwithstanding the above, nothing herein shall be construed to limit Administrator’s right to seek injunctive relief immediately from any court of competent jurisdiction in the event that Administrator reasonably believes that such relief is warranted to maintain the status quo, or to avoid injury, pending the arbitration.
VIII. TERMINATION
A. This Agreement may be terminated at any time by either party upon giving thirty (30) days written notice to the other party. This Agreement shall terminate automatically without notice should Dealer fail to submit a Contract to Administrator during any consecutive three (3) month period. Unless so terminated, this Agreement shall continue indefinitely.
B. This Agreement will immediately terminate, at the Administrator’s discretion, if Dealer’s Earned Loss Ratio (defined as the total amount of claims paid on Contracts in force against the total amount of earned Reserves on Contracts in force) exceeds 100%.
C. All supplies and Confidential Information furnished by the Administrator shall be returned to the Administrator on termination of this Agreement.
D. Upon termination, all obligations of either party, with the exception of Dealer’s obligations under Section III(I) above, shall cease, provided however, that the Dealer and the Administrator shall remain responsible in accordance with the provisions of this Agreement for all Contracts issued and paid prior to the date of termination.
IN WITNESS WHEREOF, the parties hereto have executed this Agreement on the date above first written.
SUPPLEMENT TO ADMINISTRATOR OBLIGOR DEALER AGREEMENT
This SUPPLEMENT TO ADMINISTRATOR OBLIGOR DEALER AGREEMENT (this "Supplemental Agreement") made and entered
into as of the ___ of ___________, ________ at Napa, California between A.U.L. Corp. a Nevada corporation (hereinafter called the
"Administrator"), and ________________________________________ (hereinafter called the “Dealer”).
R E C I T A L S: WHEREAS, Dealer sells vehicle service contracts that are issued and administered by Administrator or an affiliate of Administrator (hereinafter called the “Vehicle Service Contracts”) in accordance with a certain Administrator Obligor Dealer Agreement (hereinafter called the "Dealer Agreement") previously made and entered into by such parties. WHEREAS, in accordance with the Dealer Agreement the Administrator arranges for the Vehicle Service Contracts to be insured by American Bankers Insurance Company of Florida or American Reliable Insurance Company, or another licensed insurance company and member of the Assurant group of insurance companies (hereinafter called the “Insurance Company”). WHEREAS, the Administrator and the Insurance Company have contracted with Service Payment Plan, Inc., an Illinois corporation, having a principal place of business at 303 East Wacker Drive, Suite 230, Chicago, Illinois 60601 (hereinafter called "SPP") for SPP to make available and administer a “no interest” extended payment plan program, as described below, for the purchase of each Vehicle Service Contract sold by Dealer (the “SPP Payment Plan Program”). WHEREAS, the Dealer wishes to participate in an extended payment plan program for the Vehicle Service Contracts that is being offered by SPP. WHEREAS, Administrator is willing to consent to and permit the Dealer to provide extended payment arrangements for customers purchasing the Vehicle Service Contracts under the terms and conditions set forth herein. NOW, THEREFORE, in consideration of the aforesaid recitals and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties hereto hereby agree as follows: 1. SPP PAYMENT PLAN PROGRAM. A description of the SPP Payment Plan Program will be detailed from time to time in the
administrative guides and materials that Administrator furnishes to Dealer for the sale and purchase of Vehicle Service Contracts. SPP has furnished Administrator with a supply of forms captioned Retail Installment Contract, a copy of which is marked Exhibit "A" and attached hereto (the "Retail Installment Contract", and sometimes hereafter referred to as the "Payment Plan Agreement"). Administrator will furnish Dealer with a supply of the Payment Plan Agreement forms without cost. Each Vehicle Service Contract sold with a Payment Plan Agreement is hereinafter referred to as an "Extended Payment Terms Contract" and each prospective purchaser of a Vehicle Service Contract is hereinafter referred to as the “Purchaser”. If Dealer offers a Purchaser the opportunity to pay for the Vehicle Service Contract with the Payment Plan Agreement, then Dealer hereby agrees to do so in accordance with the following terms and conditions set forth in this Supplemental Agreement.
2. DUTIES OF DEALER. Dealer agrees to comply with the following terms and conditions when selling an Extended Payment
Terms Contract:
a. Dealer shall require and receive from the Purchaser a minimum down payment of 10% of the Total Sale Price (defined below) for each such Extended Payment Terms Contract.
b. SPP shall be designated by the Dealer in the Lienholder section of the completed Vehicle Service Contract application for the transaction as the lienholder thereunder. SPP, as designated in the Retail Installment Contract, will be the recipient of the installment payments, and is given authorization by Purchaser to collect the same monthly by debit or charge, as applicable, to Purchaser’s checking or credit card account.
c. Dealer shall forward to the Administrator, within seven (7) business days after the sale, the Vehicle Service Contract and such other items as are customarily provided when a Vehicle Service Contract is sold without the Payment Plan Agreement, together with the original executed copy of the Retail Installment Contract, the Lienholder's copy of the completed Vehicle Service Contract, and if applicable the Purchaser’s voided check.
d. SPP and the Administrator shall then confirm with each other the issuance of such Vehicle Service Contract and the sale thereof with the Payment Plan Agreement.
e. The Account Price that Dealer will receive and the terms for payment thereof are set forth in Section 3 below.
f. SPP shall receive for its services the “SPP Fee” defined in Section 3 below.
g. Dealer shall only use forms that have been approved in writing by Administrator for use in SPP's payment plan
program. Dealer agrees to follow the policy and procedures set forth in the Payment Plan Program Operations Manual issued by Administrator, and to properly use and complete the forms provided by Administrator and any revisions or amendments thereto. A copy of the currently effective Payment Plan Program Operations Manual is attached hereto as Exhibit “B” and incorporated herein by this reference. SPP and Administrator may amend the amount of the SPP Fee, and other operating procedures from time to time, upon at least 30 days prior written notice to Dealer.
h. An Account having an Account Price of $10,000 or more or that exceeds the higher of either of the following amounts (i) $1,000 over the Dealer Cost or (ii) 200% of the Dealer Cost is not eligible for the SPP Payment Plan program.
i. Dealer, at its expense, shall apply for, obtain and maintain any and all licenses required by the jurisdictions in which it is doing business, including but not limited to any license needed in order to be a seller of retail installment contracts.
3. PAYMENT OF THE ACCOUNT PRICE.
A. Defined Terms. For purposes hereof the following terms shall have the meanings ascribed to them herein.
“Account“ shall mean each account arising from a Payment Plan Agreement that provides for SPP to receive the Amount Financed from the Purchaser pursuant to the Payment Plan Agreement. “Account Price” shall mean the aggregate amount of the Initial Payment and the Final Payment described in Paragraph 3.B. below that SPP is to pay to or on behalf of the Dealer for the Account the Dealer generated. “Amount Financed” shall be equal to the amount shown as the Amount Financed in the applicable Payment Plan Agreement, and shall mean the balance due from the Purchaser and payable in either 12 or 18 installments pursuant to the Payment Plan Agreement. “Dealer Cost” shall have the same meaning as the term "Dealer Cost" in the Dealer Agreement, namely the amount in the Dealer Rate Guide that the Dealer is required to remit to Administrator for a particular Extended Payment Terms Contract. “Down Payment” shall be equal to the amount shown as the Down Payment in the applicable Payment Plan Agreement, and shall mean the initial down payment deposit (minimum 10%) the Purchaser pays to the Dealer when he buys the Extended Payment Terms Contract and executes the Payment Plan Agreement.
“SPP Fee” shall mean the following applicable fee payable to SPP by the Dealer:
1) For the 12 month payment plan: a) Available for Vehicle Service Contracts with a minimum remaining term of 24 months and 24,000
miles. b) The SPP Fee is $105.00 if the Amount Financed is less than $1,750.00. In the event the Vehicle
Service Contract shall be cancelled during the payment term prior to SPP receiving the third monthly installment payment, the earned SPP Fee will be $50.00.
c) The SPP Fee is $160.00 if the Amount Financed is $1,750.00 or greater but less than $2,750. In the event the Vehicle Service Contract shall be cancelled during the payment term prior to SPP receiving the third monthly installment payment, the earned SPP Fee will be $100.00.
d) The SPP Fee is 10% of the Amount Financed if the Amount Financed is $2,750.00 or greater. In the event the Vehicle Service Contract i shall be cancelled during the payment term prior to SPP receiving the third monthly installment payment, the earned SPP Fee will be 5% of the Amount Financed
2) For the 18 month payment plan: a) Available for Vehicle Service Contracts with a minimum remaining term of 36 months and 36,000
miles. b) The SPP Fee is $160.00 if the Amount Financed is less than $1,750.00. In the event the Vehicle
Service Contract shall be cancelled during the payment plan term prior to SPP receiving the third monthly installment payment, the earned SPP Fee will be $100.00.
c) The SPP Fee is $260.00 if the Amount Financed is $1,750.00 or greater but less than $2,750.00. In the event the Vehicle Service Contract shall be cancelled during the payment term prior to SPP receiving the third monthly installment payment, the earned SPP Fee will be $150.00.
d) The SPP Fee is 12% of the Amount Financed if the Amount Financed is $2,750.00 or greater. In the event the Vehicle Service Contract shall be cancelled during the payment term prior to SPP receiving the third monthly installment payment, the earned SPP Fee will be 6% of the Amount Financed
A chart describing the foregoing SPP Fees is set forth in Section 4 of this Supplemental Agreement.
“Total Sale Price” shall be equal to the amount shown as the Total Sale Price in the applicable Payment Plan Agreement, and shall mean the sale price plus the applicable state and local taxes being charged for the Extended Payment Terms Contract.
B. Payment of Account Price. Administrator will notify SPP of all Extended Payment Terms Contracts sold by Dealer
on forms approved by SPP and Administrator, on weekly basis. After SPP receives the documentation from Administrator, SPP shall pay the Account Price for each Account by making the following two payments:
(i) payment to Administrator on behalf of the Dealer of an amount equal to the Dealer Cost (such payment hereinafter called the "Initial Payment"); and
(ii) payment to the Dealer of an amount equal to the Total Sale Price of the VSC Plan, less the Down Payment, less the Dealer Cost, and less the SPP Fee (such payment hereinafter called the “Final Payment”).
SPP may refuse to accept any Account where (i) the Initial Payment is greater than the sum of the Amount Financed and the SPP Fee, or (ii) the Amount Financed is less than the sum of the Dealer Cost and the SPP Fee.
C. Initial Payment. The Initial Payment shall be sent by SPP on or about the following dates: (1) on the tenth (10th)
day of each month for all Accounts assigned to SPP and received by SPP after the twenty third (23rd) day of the previous month and on or before the eighth (8th) day of the current month; (2) on the twenty fifth (25th) day of each month for all Accounts assigned to SPP and received by SPP on or after the ninth (9th) day and on or before the twenty third (23rd) day of the current month.
D. Final Payment. The Final Payment shall be sent by SPP promptly after and only when and if SPP shall have
received from the Purchaser payment of at least two installments under the Payment Plan and in such event the Final Payment shall be made on or about the tenth (10th) day of each month for all Accounts that SPP has received a 2nd installment during the previous calendar month. In the event SPP, the Insurance Company or the Administrator ceases to accept new business from Dealer, the Final Payment shall be made on or about the 10th day of the month following the month in which the Purchaser has made the last and final payment payable to SPP under the Payment Plan Agreement. Dealer agrees to look solely to SPP for the Final Payment and not to the Administrator, or the Insurance Company. Although advanced to Dealer, Dealer shall not earn the Final Payment until the Purchaser has paid his Payment Plan Agreement in full.
4. CANCELLATIONS/REFUNDS/NOTICES. If during the term of the Payment Plan Agreement an Extended Payment Terms Contract shall be canceled, either at the request of the Purchaser or at the request of SPP, the SPP Fee will only be the earned SPP Fee, as described in Section 3 above for that contract, and the Dealer will credit SPP for the cancellation refund. The Administrator will credit SPP for the cancellation refund described in Administrator’s agreement with SPP. In addition, the Dealer may be entitled to a credit from SPP or SPP may be entitled to debit the Dealer's account for a deficiency remittance depending upon the amount SPP has paid for the Account, and amounts the Dealer and the Purchaser have paid SPP, all as described more fully below:
A. Computation. The amount that the Dealer will owe SPP or that SPP will owe the Dealer is determined by the
following calculation:
(i) the aggregate amount paid by SPP as the Initial Payment and the Final Payment; less (ii) the amount of the cancellation refund SPP receives from the Administrator; less (iii) the aggregate amount of the monthly installment payments SPP received from the Purchaser; plus (iv) SPP Earned Fee; plus (v) the aggregate amount of the unpaid late charges the Purchaser failed to pay to SPP.
If the sum calculated in accordance with the foregoing is a positive amount, then Dealer will owe such amount to SPP (the "Dealer Deficiency Remittance"). If the calculated sum is a negative amount, then SPP will owe such amount to the Dealer (the " Dealer Credit"). If the Vehicle Service Contract shall be cancelled prior to SPP receiving three or more monthly installments. then the applicable portion of the SPP Fee previously paid to SPP shall be refunded to the Dealer. The SPP Fee shall be deemed to be fully earned after SPP shall have received three or more monthly installment payments, and in such cases SPP will not be refunding a portion of the SPP Fee to the Dealer.
The following chart sets for the applicable SPP Fees and cancellation return amounts:
SPP Payment
Plan Options
Fee Structure <$1,750 Amt. Financed
Fee Structure >$1,750 <$2,750 Amt. Financed
Fee Structure > $2,750 Amt.
Financed
Minimum terms of coverage
12-Month $105.00
($55 returned if cancelled before the 3rd payment)
$160.00 ($60 returned if cancelled before the 3rd payment)
10% of Amt Financed
(50% returned if cancelled before the 3rd payment)
24 Months & 24,000 Miles
18-Month
$160.00 ($60 returned if cancelled before the 3rd payment)
$260.00 ($110 returned if cancelled
before the 3rd payment)
12% of Amt Financed
(50% returned if cancelled before the 3rd payment)
Dealer authorizes SPP to net the Dealer Credits and the Dealer Deficiency Remittances against the Final Payment amounts SPP pays to the Dealer pursuant to Section 3 D. above. The following computations are examples of a Dealer Credit and a Dealer Deficiency Remittance calculation. In each example the Vehicle Service Contract, including applicable sales tax, cost $1,000.00, the Purchaser paid a $100.00 down payment to the Dealer and agreed to pay SPP $900.00 in 12 monthly installments of $75.00 each, which are to be debited monthly to the Purchaser's checking account. In Example No.1 the service contract cancelled after the Purchaser paid SPP one installment, and after SPP paid the Dealer an Initial Payment of $600. In example No. 2 the Vehicle Service Contract cancelled after the Purchaser paid SPP six installments, and after SPP paid the Dealer the Initial Payment of $600, and paid the Dealer the Final Payment $195. Example No.1- Dealer owes a Dealer Deficiency Remittance of $35:
(i) $600.00; less (ii) 545.00; less (iii) 75.00; plus (iv) 50.00; plus (v) 5.00
$ 35.00
Example No. 2- SPP owes a Dealer Credit of $20: (i) $795.00; less (ii) 475.00; less (iii) 450 00; plus
(iii) 105.00; plus (iv) 5.00
$(-20.00)
B. Purchaser Refunds on Cancellation. Dealer shall continue to be responsible for paying the Purchaser any cancellation refunds due Purchaser based upon the payments Purchaser has actually paid to Dealer and SPP.
C. Monthly Cancellation Computations by the Administrator. On or about the 6th day of each month, SPP shall notify
the Administrator by fax of Accounts SPP deems canceled during the previous month. The Administrator shall compute and inform SPP by fax as to the pro rata refund factor based upon time in force since sale date for all Accounts that are canceled after the 1st installment has been paid by the Purchaser.
D. Monthly Cancellation Statements to Dealer. SPP shall send the Administrator and Dealer a statement on or about
the 10th day of each month setting forth the Accounts for the previous month, which SPP deems canceled, together with a schedule of the Dealer Credits and Dealer Deficiency Remittances. SPP shall add the Dealer Credits to and deduct the Dealer Deficiency Remittances from the Final Payments check due Dealer in accordance with Paragraph 3D. In the event Dealer is owed no money from SPP but owes a Dealer Deficiency Remittance to SPP, SPP shall apply the amount due SPP to the next final payment check due Dealer. SPP reserves the right to offset against any amount it owes to Dealer any amount owed to SPP by the Administrator or the Insurance Company for the Accounts of Dealer, which are the result of SPP not receiving a pro rata refund of the Dealer Cost (the Initial Payment) SPP advanced on the Extended Payment Terms Contract.
5. WARRANTIES AND REPRESENTATIONS REGARDING ACCOUNTS. For each Account assigned to SPP, Dealer hereby
warrants and represents for the benefit of the Administrator, the Insurance Company and SPP, and their respective successors and assigns as follows:
a. The Account is genuine in all respects and are what they purport to be and are not evidenced by a judgment;
b. The Account represents an undisputed bona fide transaction completed in accordance with the terms and
provisions contained in the Payment Plan Agreement and other documents relating thereof;
c. There are no set offs, counter claims or disputes existing or asserted with respect thereto and the Dealer has not made any agreement with any Purchaser for any deduction therefrom except as disclosed on the Payment Agreement Plan;
d. The Account is not subject to any prior assignment by the Dealer, claim lien or security interest against the
Dealer and the Dealer will not make any further assignment thereof or create any further security interest therein, nor permit its right therein to be reached by attachment, levy, garnishment, or other judicial process; and
e. The Account arises from the sale of a Vehicle Service Contract having the following terms: (i) the remaining term of the Vehicle Service Contract is two (2) years and 24,000 miles or more if the 12
monthly payments option is selected, and three (3) years and 36,000 miles or more if the 18 monthly payments option is selected; and
(ii) the Vehicle Service Contract is for a new or used automobile or truck. f. A minimum of 10% of the Total Sales Price of the Vehicle Service Contract has been paid to the Dealer by the
Purchaser, and the Amount Financed is less than $10,000.00, and does not exceed the higher of either of the following amounts (i) $1,000 over the Dealer Cost or (ii) 200% of the Dealer Cost.
6. PRINTED MATERIALS/ADVERTISING. Administrator will furnish Dealer with all supplies, applications, circulars, and all printed material it considers necessary and requisite for SPP’s Payment Plan Program. Dealer agrees not to publish or distribute any other circulars, advertisements or programs of such organization without first securing written approval from Administrator, and to cease using such material immediately upon the written instructions of Administrator. All printed matter and supplies furnished are authorized by SPP or Administrator with the respect to SPP’s Payment Plan Program and are the property of Administrator or SPP and shall be promptly returned to Administrator and SPP on request.
7. TERM/TERMINATION.
a. This Supplemental Agreement shall commence as of the date first shown above, and shall continue for an indefinite period until terminated in the manner prescribed in this paragraph. Not withstanding any termination or expiration of this Supplemental Agreement, any and all warranties, representations or agreements to hold harmless shall survive such termination and remain in full force and effect.
b. Any party may terminate this Supplemental Agreement without cause by (i) giving 30 days' written notice to the other of such termination and (ii) giving a copy of such notice thereof to SPP. Notices to SPP shall be addressed to SPP at:
Service Payment Plan, Inc. Attn: Mr. Robert A. Hymen 303 East Wacker Drive, Suite 230 Chicago, Illinois 60601.
Notice may be mailed to the address designated in this Supplemental Agreement and shall be effective 30 days after the date of delivery or mailing, whichever is earlier.
c. This Supplemental Agreement may, at the option of Administrator, terminate immediately and without notice for
cause upon the occurrence of any of the following events:
(i) Dealer's assignment or attempted assignment of this Supplemental Agreement or any portion of any interest in or any payment due under the Extended Payment Term Contracts without the expressed prior written consent of SPP and Administrator;
(ii) The filing by Dealer of a voluntary petition in bankruptcy or execution by Dealer of an assignment for the benefit of creditors;
(iii) The filing of a petition to have Dealer declared bankrupt, which is not vacated within 30 days; (iv) The material breach of any provision contained within this Supplemental Agreement; and (v) Dealer's acts of fraud, defalcation, dishonesty or intentional misrepresentation directed to
Administrator, the Insurance Company, or SPP, and their respective agents or employees.
d. Dealer hereby agrees to at all times indemnify and hold Administrator, the Insurance Company and SPP, and their respective employees, agents, successors and assigns, free and harmless against any and all losses, judgments, defense costs or other liabilities arising out of any and all claims, actions, or demands, whether well founded or not, that may be asserted against all or any of them by any Purchaser, or any third party, regarding the Extended Payment Terms Contracts and performance by Dealer thereunder, including but not limited to any and all losses, judgments, defense costs or other liabilities for cancellation refunds, or for fraud, defalcation, dishonesty or intentional misrepresentation to the extent the same are also directed to Administrator, the Insurance Company, SPP, or their agents, employees, successors or assigns.
8. HOLD HARMLESS RE SALE PRICE CONDITION. Dealer agrees and understands that the Purchasers are intended to
receive interest- free extended payment terms, and therefore, it is a strict condition of the SPP payment plan program that each Purchaser shall be offered the Vehicle Service Contract at the same sales price regardless of whether or not the Purchaser elects the Payment Plan Agreement option, and that no discount under any circumstances may be offered or made in any manner by reason of the Purchaser electing to waive the Payment Plan Agreement option. In the event of a breach of this condition, Administrator or SPP shall have the right to cancel this Supplemental Agreement and withhold from funds due the Dealer monies sufficient to reimburse the Purchasers having claims resulting from such breach. Dealer hereby indemnifies and holds Administrator, the Insurance Company and SPP, and their respective employees, agents, successors and assigns, free and harmless against any and all claims, actions, demands or liabilities, including reasonable attorney fees, whether well founded or not that may be asserted against all or any of them by reason of or relating to the breach or alleged breach of the foregoing condition.
9. DEALER HOLD HARMLESS REGARDING UNREPORTED CONTRACTS. The Dealer hereby indemnifies and holds
Administrator, the Insurance Company and SPP, and their respective employees, agents and assigns, free and harmless against any and all claims, actions, demands or liabilities, including reasonable attorney fees, whether well founded or not that may be asserted against all or any of them by reason of or relating to any Extended Payment Terms Contract sold or allegedly sold by Dealer and not reported to the Administrator.
10. APPLICABILITY OF DEALER AGREEMENT. Except as expressly contradicted or superseded herein, all terms and
conditions contained within the Dealer Agreement executed by and between the parties hereto shall apply with full force and effect between the parties contemplated under such agreement.
Form W-9(Rev. December 2011)Department of the Treasury Internal Revenue Service
Request for Taxpayer Identification Number and Certification
Give Form to the requester. Do not send to the IRS.
Pri
nt o
r ty
pe
See
Sp
ecifi
c In
stru
ctio
ns o
n p
age
2.
Name (as shown on your income tax return)
Business name/disregarded entity name, if different from above
Check appropriate box for federal tax classification:
Individual/sole proprietor C Corporation S Corporation Partnership Trust/estate
Limited liability company. Enter the tax classification (C=C corporation, S=S corporation, P=partnership) ▶
Other (see instructions) ▶
Exempt payee
Address (number, street, and apt. or suite no.)
City, state, and ZIP code
Requester’s name and address (optional)
List account number(s) here (optional)
Part I Taxpayer Identification Number (TIN)Enter your TIN in the appropriate box. The TIN provided must match the name given on the “Name” line to avoid backup withholding. For individuals, this is your social security number (SSN). However, for a resident alien, sole proprietor, or disregarded entity, see the Part I instructions on page 3. For other entities, it is your employer identification number (EIN). If you do not have a number, see How to get a TIN on page 3.
Note. If the account is in more than one name, see the chart on page 4 for guidelines on whose number to enter.
Social security number
– –
Employer identification number
–
Part II CertificationUnder penalties of perjury, I certify that:
1. The number shown on this form is my correct taxpayer identification number (or I am waiting for a number to be issued to me), and
2. I am not subject to backup withholding because: (a) I am exempt from backup withholding, or (b) I have not been notified by the Internal Revenue Service (IRS) that I am subject to backup withholding as a result of a failure to report all interest or dividends, or (c) the IRS has notified me that I am no longer subject to backup withholding, and
3. I am a U.S. citizen or other U.S. person (defined below).
Certification instructions. You must cross out item 2 above if you have been notified by the IRS that you are currently subject to backup withholding because you have failed to report all interest and dividends on your tax return. For real estate transactions, item 2 does not apply. For mortgage interest paid, acquisition or abandonment of secured property, cancellation of debt, contributions to an individual retirement arrangement (IRA), and generally, payments other than interest and dividends, you are not required to sign the certification, but you must provide your correct TIN. See the instructions on page 4.
Sign Here
Signature of U.S. person ▶ Date ▶
General InstructionsSection references are to the Internal Revenue Code unless otherwise noted.
Purpose of FormA person who is required to file an information return with the IRS must obtain your correct taxpayer identification number (TIN) to report, for example, income paid to you, real estate transactions, mortgage interest you paid, acquisition or abandonment of secured property, cancellation of debt, or contributions you made to an IRA.
Use Form W-9 only if you are a U.S. person (including a resident alien), to provide your correct TIN to the person requesting it (the requester) and, when applicable, to:
1. Certify that the TIN you are giving is correct (or you are waiting for a number to be issued),
2. Certify that you are not subject to backup withholding, or
3. Claim exemption from backup withholding if you are a U.S. exempt payee. If applicable, you are also certifying that as a U.S. person, your allocable share of any partnership income from a U.S. trade or business is not subject to the withholding tax on foreign partners’ share of effectively connected income.
Note. If a requester gives you a form other than Form W-9 to request your TIN, you must use the requester’s form if it is substantially similar to this Form W-9.
Definition of a U.S. person. For federal tax purposes, you are considered a U.S. person if you are:
• An individual who is a U.S. citizen or U.S. resident alien,
• A partnership, corporation, company, or association created or organized in the United States or under the laws of the United States,
• An estate (other than a foreign estate), or
• A domestic trust (as defined in Regulations section 301.7701-7).
Special rules for partnerships. Partnerships that conduct a trade or business in the United States are generally required to pay a withholding tax on any foreign partners’ share of income from such business. Further, in certain cases where a Form W-9 has not been received, a partnership is required to presume that a partner is a foreign person, and pay the withholding tax. Therefore, if you are a U.S. person that is a partner in a partnership conducting a trade or business in the United States, provide Form W-9 to the partnership to establish your U.S. status and avoid withholding on your share of partnership income.
Cat. No. 10231X Form W-9 (Rev. 12-2011)
Support Forms
Pass-Through Agreement Set Up Form
Agents: Please complete the top portion of this form and submit with Pass-Through Agreement and completed W-9. Agency ID: __________ Agent Name: ___________________________________________________________ Dealer ID(s): _______________________________________________________________________________ Dealership Name(s): ________________________________________________________________________ W-9 (Pass-Through Agreement cannot be processed without a completed W-9 submitted.) Address on W-9 is (check one): ____Dealership ____Other (specify): ___________________________ Mail Pass-Through Check to: ____Agent- for hand delivery ____Person/Address on W-9 ____Different address than on W-9 (specify address & what the location is):______________________ ____________________________________________________________________________________ Preferred Cancellation Method (selected in Section K of agreement): ____Offset ____Normal ____No Charge Back
Please Fax back to AUL Sales - 707.259.1867
AUL use only:
PTA set up by:________________________________ Dealer Pack #:_____________________ Name:___________________________________________________
Entered in PEARL as: ____Position 2 ____Position 3
This Service Contract Cancellation Form will not be processed until all information, documentation, and signatures have been received byAUL Corp. All Cancellations are processed per the terms of the Service Contract. Requests for cancellations must be received NOLATER THAN 30 DAYS FROM THE DATE OF CANCELLATION.
SERVICE CONTRACT INFORMATIONDate Contract Sold Date of Cancellation
Customer Name Telephone
Address City State Zip
Dealership Name Dealership Fax
Vehicle Identification Number (VIN) Current Mileage
Contract Holder’s Signature Date Dealer’s / Lienholder Signature Date
Finance Company Account Number
Address
City State Zip
1. I am aware that once my Service Contract is cancelled, it cannot be reinstated and I WILL BE RESPONSIBLE FOR ALL MECHANICAL REPAIRS.
2. I am aware that under the terms of my Service Contract, the refund will be based upon the unused portion of time or miles remaining, whichever is less.
3. I am aware that if my Service Contract was included in the financing of my Vehicle, any refund will berefunded to the Lienholder, which will be deducted from the principal of my loan. THIS MAY NOTLOWER MY MONTHLY PAYMENTS.
REASON FOR CANCELLATION ODOMETER CERTIFICATION
Please initial ALL below:
SIGNATURE
LIENHOLDER - There is a BALANCE DUE on this Vehicle, which is financed by:
■■ Veh. Trade/Sold (Customer Signature Required)
■■ Unwind (Customer Signature Required)
■■ Total Loss (Affidavit of Loss Required)
■■ Repossession (Affidavit of Repossession Required)
■■ Other (Customer Signature Required)
Explain:
I, hereby, certify that the Odometer of said Vehicle was not altered, setback, disconnected while in my possessing, and to the best of my knowledge, the Odometer reading as stated above reflects the actualmileage of the Vehicle described above.I, hereby, certify that the repaired or replacement Odometer was incapable of rendering the correct mileage, that it was set to zero, and that the mileage on the original Odometer previously read miles.
■■
■■
FAX to (707) 226-1863
Print Name Print Name
Contract Number
CONTRACT REGISTER &REMITTANCE REPORT
A.U.L. CORP.1250 MAIN STREET, SUITE 300, NAPA, CALIFORNIA 94559
A.U.L. CORP. - VEHICLE INSPECTION SHEET Components (if so equipped) should be VISUALLY INSPECTED for proper operation and condition. The Vehicle should then be ROAD TESTED and all results documented to complete the inspection. If any item below is checked Yes, it may be deemed ineligible for coverage as a pre-existing condition. CUSTOMER NAME
INSPECTION FACILITY & PHONE NUMBER
YEAR/MAKE/MODEL
VIN
DATE
CURRENT MILEAGE
Visual Inspection
Condition of Vehicle (check one): Yes No
Above Average
Average
Below Average
Sign(s) of Collision Damage(s)
Modification(s)
Engine Condition
Leaks: Yes No
Oil
Coolant
Radiator
Power Steering Pump
Water Pump
Rack & Pinion
Belts/Hoses
Transmission Condition
Needs Repair or Replacement: Yes No
Mounts
Leaks
Drive Axles
Boots
Drive Shaft
Suspension
Needs Repair or Replacement: Yes No
Ball Joints
Control Arm Bushings:
Upper & Lower
MacPherson Struts
Spindles
Interior/Exterior Inspection
Needs Repair or Replacement: Yes No
Gauges
Caution & Warning Lights
Power Door Locks
Power Windows
Power Trunk Lock Motor
Power Antenna
Electronic Drive Display
Air Conditioning System
Needs Repair or Replacement Yes No
Warm/Hot Air from Vents
Compressor
A/C Programmer
Braking System
Needs Repair or Replacement: Yes No
Anti-Lock System (if equipped)
Calipers
Wheel Cylinders
Power Booster
Brake Lines
Static Test
Engine: Yes No
Roughness
Gauges/Lights
Transmission Shift:
Forward Needs Repair/Replacement
Reverse Needs Repair/Replacement
Road Test
Engine: Yes No
Performance Problem
Exhaust Needs Repair/Replacement
Transmission:
Shift Needs Repair/Replacement
Noise
Drive Axle:
Backlash
Steering Needs Repair/Replacement
Binding
Suspension:
Noise
Ball Joints Needs Repair/Replacement
Brakes Need Repair/Replacement
R.O.#
TECHNICIAN’S SIGNATURE:
PRINTED NAME:
SERVICE WRITERS SIGNATURE:
PRINTED NAME:
SUPPLY ORDER FORMAUL Dealer Agreement Must Be On File Before Any Order Will Be Filled.
A.U.L. CORP.1250 MAIN STREET, SUITE 300, NAPA, CALIFORNIA 94559
QUANTITY ITEM DESCRIPTIONService Contract Booklets (Combined New & Used Car Contracts) - MULTI - STATEService Contract Booklets (Combined New & Used Car Contracts) - WASHINGTON ONLY
MARKETING MATERIALEnglish Brochures: New Used Sample Contract - also available onlineSpanish Brochures: New Used Sample Spanish Contract Brochure Holders Remittance EnvelopesDesk Mats Remittance FormsMirror Hangers (“Protect your Investment”) PostersMirror Hangers (“Green Full Page”) Other:
AGENT MARKETING MATERIALPitch Kit Dealer Agreements - also available online
■ YES ■ NO Include Rate Sheets in Pitch Kit? Pitch Kit Flyer (condensed pitch kit/leave behind)Used Car Rate Sheet TL Code = Other Promo:New Car Rate Sheet TL Code = Other Promo:
Shipping Methods: All Packages will be shipped via UPS Ground, unless otherwise specified. Transit times range from 1-6 business days based on delivery location. Please refer to the UPS "Time in Transit" map for delivery days based on shipping from the 94559 zip code in CA.
Distribution Phone: 800-826-3207 Ext. 388Distribution Fax: 707-254-8201
ESSENTIALS MARKETING MATERIAL FIVE ONE HUNDRED MARKETING MATERIALSample Contract Sample ContractBrochures BrochuresBrochure Holder Brochure HolderOther: Mirror Hanger
Other:
ESSENTIALS AGENT MARKETING MATERIAL FIVE ONE HUNDRED AGENT MARKETING MATERIALDealer Agreement Addendums Dealer Agreement AddendumsOther Promo: Other Promo:
ESSENTIALS SERVICE CONTRACT FIVE ONE HUNDRED SERVICE CONTRACT
Shipping Methods: All Packages will be shipped via UPS Ground, unless otherwise specified. Transit times range from 1-6 business days based on delivery location. Please refer to the UPS "Time in Transit" map for delivery days based on shipping from the 94559 zip code in CA.
REQUEST DATE DEALER ID (AUL USE ONLY) AGENT ID ORDERED BY
Dealership/Agency Name
Contact Name Phone Number
Address City State Zip
Distribution Phone: 800-826-3207 Ext. 388Distribution Fax: 707-254-8201
REQUEST DATE DEALER ID (AUL USE ONLY) AGENT ID (AUL USE ONLY) ORDERED BY
SHIPPING INFORMATIONCompany Name
First Name Last Name
Address Suite/Box/PMB
City State Zip
Telephone Fax
CONTRACT NO. SERIES APPROVAL STATUS LAST SHIP DATE
COMMENTS
AUL USE ONLY
SERVICE CONTRACT ORDER INFORMATIONLIMITED WARRANTY PROGRAM
LWA Contracts Limited Warranty Dealer Agreement
LWA Sample Contracts
ORDER INFORMATIONWINDOW STICKERS
1/1 Window Stickers 12/12 Window Stickers
3/3 Window Stickers Certified Window Stickers
6/6 Window Stickers
RATE SHEETS
DLW Rate Sheets JLW Rate Sheets
CLW Rate Sheets HLW Rate Sheets
GLW Rate Sheets
Marketing Materials
AUL Marketing Materials
Used Car Brochures
Mirror Hangers
Used Car Desk Mat and Poster Claims Guide
BannersUsed Car Banners
New Car Brochures
Used Car Program New Car Program
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AUL-MMF_8-14
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AUL-MMF_8-14
Waiver of Benef its
This Extended Service Agreement has been explained to me. I understand the benefits of it and hereby decline to purchase the agreement. I also understand that any and all repairs on my vehicle are my sole responsibility. I further understand that I waive my right to a rental or loaner vehicle.
AUL service contracts are backed by an A - rated insurance company.
all 50 StateS and canada
Select any licensed repair facility and have them give us a call. We’ll take care of the rest.
unexpected major repair bills will seriously impactyour pocketbook. our Consumer Protection ServiceContract Program is uniquely designed to ensure youof financial and automotive PEACE oF mInD.
‘Financial Security’ 5 Year /100,000 MilePowertrain Protection
termS and ProviSionS
Most Vehicles Makes and Models-Trucks & Vans up to One Ton and Any Year up
to 150,000 Miles are eligible for this program. Maintenance requirements and
aggregates do apply. Please refer to the Service Contract for complete terms and
provisions. These are general coverage descriptions.
Powertrain coverageIncludes:
engine Group: All internally lubricated parts. Crankshaft and bearings, oil pump, fuel pump, internal timing gears or chain belt, camshaft, camshaft bearings, valve lifters, rocker armassemblies and push rods, valve guides, pistons and rings,wrist pins, connecting rods, exhaust manifold, distributor drive gear, and water pump. The engine block and cylinder heads are covered if damage is caused by failure of an internally lubricated part. EngInE (rotary): All of the above listed parts plus rotors, rotor seals, rotor chamber, eccentric shaft and bearings.
turbo/Supercharger: Factory installed turbocharger or supercharger, including housing, and all internal parts.
transmission Group (4x4/aWd): All internally lubricated parts contained in the housings; and torque converter. Case housings are covered if damaged by the failure of an internally lubricated part.
drive axle Group: Drive axle housing including pinion bearings, side carrier bearings, ring and pinion gears, carrier assembly, thrust washers, axles, axle bearings, constant velocity joints, internal transaxle seal, and drive axle housing, if damaged by the failure of an internally lubricated part.
rental car/Substitute transportation: We know you need a vehicle. That’s why we’ll reimburse you up to $30 a day ($150 maximum) for a rental car any time your covered vehicle is in a repair facility overnight due to a failure of any covered part. Coverage does not apply to time waiting for parts, services or other delays beyond our control or that of the repair facility. An additional $90 of rental coverage applies in the event of a parts delay when an internal repair or replacement is performed on a major component (Engine group, Transmission group, Drive Axle group).Compensation ends the day repairs are completed and you are notified that your car, truck or SuV is ready. reimbursement is valid only for rental from a licensed car rental agency.
InCluDED on All PlAnStowingIf your covered vehicle breaks down, we won’t leave you stranded. We’ll arrange to have your car, truck or SuV towed to the nearest qualified repair facility within a 150-mile radius. This service is available 24/7.
Flat tire changeDon’t risk changing a flat yourself—call us. We’ll send a qualified pro to put a spare on your covered vehicle. If your spare won’t work, we’ll provide you with transportation to the nearest tire store for repairs.
emergency Fuel delivery ServiceWhen it comes to emergency fuel, we deliver. Any time you run out of fuel, we’ll arrange for a service provider to deliver two (2) gallons of fuel to your covered vehicle. You are responsible for the cost of the fuel at the time of delivery.
Battery Jump ServiceFew things are more frustrating than a dead battery. If your covered vehicle won’t crank, we’ll arrange for a service provider to assist you and get your vehicle moving again.
Key lockout ServiceIt’s embarrassing. It’s inconvenient. It’s easily solved with our Key lockout Service. Just call us any time your keys are lost, broken or locked inside your covered vehicle. We’ll send a service provider and pay up to $100 per occurrence to cover the cost of the locksmith service, excluding the cost of replacement keys. You are responsible for replacement keys.
Coverage Terms Available:
3 year / 50,000 miles (30 day / 500 mile waiting period)
4 year / 85,000 miles (90 day / 1,000 mile waiting period)
5 year / 100,000 miles (90 day / 1,000 mile waiting period)
Available Plan Options:
Seals and Gaskets: ........................................................ AvailableThis coverage option is included for covered components on Vehicles with less than 125,000 miles at contract purchase date. minor loss of fluid or seepage is considered normal and is not considered a failure.
Business use: ....................................................................... AvailableCoverage is available for cars, trucks, and vans that are not part of a pool or fleet, used for: route work; service or repair work; delivery or hauling; agricultural purposes; job site activities; construction trades; and eligible vehicle owned by religious/charitable organizations.
$0 deductible: .................................................................... Available
disappearing deductible: ..................................... Available
$100 deductible (per repair visit): ............... Standard
Waiver of Benef its
This Extended Service Agreement has been explained to me. I understand the benefits of it and hereby decline to purchase the agreement. I also understand that any and all repairs on my vehicle are my sole responsibility. I further understand that I waive my right to a rental or loaner vehicle.
Choose an Aul service contract that’s the best fit for you and your vehicle. Knowing you won’t be hit with the full cost of repairs will give you added confidence in your vehicle ownership.
‘Have a Plan’ Essential consumer Protection
Be
termS and ProviSionS
Vehicle Model years greater than 20 years old are not eligible
for the Comprehensive & Exclusionary coverage plans.
These are general coverage descriptions and aggregate limits
do apply, please refer to the Service Contract for complete
terms and provisions.
essential coverage
engine Group: All internally lubricated parts. Crankshaft and bearings, oil pump, fuel pump, internal timing gears or chain/belt, camshaft, camshaft bearings, valve lifters, rocker arm assemblies and push rods, valve guides, pistons and rings, wrist pins, connecting rods, exhaust manifold, and distributor drive gear. The engine block and cylinder heads are covered if damage is caused by failure of an internally lubricated part. EngInE (rotary): All of the above listed parts plus rotors, rotor seals, rotor chamber, eccentric shaft and bearings.
turbo/Supercharger Group: Factory installed turbocharger or supercharger, including housing, and all internal parts.
transmission, transaxle and transfer case: All internally lubricated parts contained in the housings; and torque converter. Case housings are covered if damaged by the failure of an internally lubricated part.
drive axle Group (Front or rear): Drive axle housing including pinion bearings, side carrier bearings, ring and pinion gears, carrier assembly, thrust washers, axles, axle bearings, constant velocity joints, internal transaxle seal, and drive axle housing, if damaged by the failure of an internally lubricated part.
Seals and Gaskets: Seals and gaskets are covered when replaced in conjunction with a covered failure, or if the “Seals and gaskets Coverage” option has been selected and the covered vehicle has less than 125,000 miles at contract purchase date, failed seals and gaskets for covered components will be replaced. minor loss of fluid or seepage is considered normal and is not considered a failure.
Power Steering Group: Steering gear box, pump assembly, rack and pinion, control valves, bearings and shafts.
Basic electrical Group: Alternator/generator, starter motor, front and rear wiper motors.
rental car/Substitute transportation: We know you need a vehicle. That’s why we’ll reimburse you up to $30 a day ($150 maximum) for a rental car any time your covered vehicle is in a repair facility overnight due to a failure of any covered part. Coverage does not apply to time waiting for parts, services or other delays beyond our control or that of the repair facility. An additional $90 of rental coverage applies in the event of a parts delay when an internal repair or replacement is performed on a major component (Engine group, Transmission group, Drive Axle group). Compensation ends the day repairs are completed and you are notified that your car, truck or SuV is ready. reimbursement is valid only for rental from a licensed car rental agency.
air conditioning Group: Compressor, condenser, evaporator, expansion valve, receiver drier, blower motor, and hot water valve.
electrical Group: Voltage regulator, distributor, solenoids, manually operated switches, electronic level control compressor including its sensor and limiter valve, electronic fuel injection sensors and injectors, electronic ignition module, power window motors, rear window heating elements, power mirror motors, power seat motors, and power door lock actuators.
Brake Group: master cylinder, power brake cylinder, vacuum assist booster, hydro boost, disc brake caliper, wheel cylinders, compensating valve, metal brake hydraulic lines and fittings. The following AbS Components are covered: hydraulic control unit, electronic control processor, wheel speed sensors, hydraulic pump/motor assembly, pressure modulator valve, isolation dump valve, and accumulator.
Front/rear Suspension Group: upper and lower control arms, control arm shafts and bearings or bushings, upper and lower ball joints, radius arm and bushings, torsion bars and mounts or bushings, stabilizer bars, links and bushings, struts, strut bearing plates, spindle and spindle support, wheel bearings, variable dampening suspension, compressor, control module, actuator, solenoid, height sensor, and mode selector switch.
cooling Group: Engine cooling fan and motor, fan clutch, serpentine belt tensioner, radiator, heater core, water pump, and thermostat.
Seals and Gaskets: This coverage option is included for covered components on Vehicles with less than 125,000 miles at contract purchase date. minor loss of fluid or seepage is considered normal and is not considered a failure.
Basic coverage
comprehensive coverage
exclusionary coverage
Our Basic Coverage Plan Includes Essential Coverage
Includes Essential & Basic Coverage
The “AUL Essential Exclusionary Plan” is an exclusionary policy covering all components on your vehicle except for a short list of items not covered, mostly items requiring normal maintenance
For specific information about our Exclusionary Coverage, please refer to the contract.
InCluDED on All PlAnSDay One Coverage
Standard $100 Deductible
Any Year-Any Mileage® available on Essential and Basic Coverages
towingIf your covered vehicle breaks down, we won’t leave you stranded. We’ll arrange to have your car, truck or SuV towed to the nearest qualified repair facility within a 150-mile radius. This service is available 24/7.
Flat tire changeDon’t risk changing a flat yourself—call us. We’ll send a qualified pro to put a spare on your covered vehicle. If your spare won’t work, we’ll provide you with transportation to the nearest tire store for repairs.
emergency Fuel delivery ServiceWhen it comes to emergency fuel, we deliver. Any time you run out of fuel, we’ll arrange for a service provider to deliver two (2) gallons of fuel to your covered vehicle. You are responsible for the cost of the fuel at the time of delivery.
Battery Jump ServiceFew things are more frustrating than a dead battery. If your covered vehicle won’t crank, we’ll arrange for a service provider to assist you and get your vehicle moving again.
Key lockout ServiceIt’s embarrassing. It’s inconvenient. It’s easily solved with our Key lockout Service. Just call us any time your keys are lost, broken or locked inside your covered vehicle. We’ll send a service provider and pay up to $100 per occurrence to cover the cost of the locksmith service, excluding the cost of replacement keys. You are responsible for replacement keys.
c
Used Car Coverage
Service Contracts. It’s what we do.®
Waiver of Benefits
This Extended Service Agreement has been explained to me. I understand the benefits of it and hereby decline to purchase the agreement. I also understand that any and all repairs on my vehicle are my sole responsibility. I further understand that I waive my right to a rental or loaner vehicle.
have earned the trust of drivers, dealers and agents alike by consistently delivering the highest levels of reliable service, the best choice of products, and the financial strength of an industry leader for more than 20 years.
‘The AUL Way’
FinAnCiAL SeCUriTy
AUL service contracts are backed by an A rated insurance company.
ALL 50 STATeS And CAnAdA
Select any licensed repair facility and have them give us a call. We’ll take care of
the rest.
Engine groupAll internally lubricated parts. Crankshaft and bearings, oil pump, fuel pump, diesel injection pump, internal timing gears or chain/belt, camshaft, camshaft bearings, valve lifters, rocker arm assemblies and push rods, valve guides, pistons and rings, wrist pins, connecting rods, exhaust manifold, motor mounts and distributor drive gear. The engine block and cylinder heads are covered if damage is caused by mechanical failure of an internally lubricated part.
Engine (rotary)All of the above listed parts plus rotors, rotor seals, rotor chamber, eccentric shaft and bearings.
Turbocharger/SuperchargerFactory installed turbocharger or supercharger, including housing, and all internal parts.
Transmission, Transaxle, and Transfer Case (4x4 / AWD)All internally lubricated parts. Drive shaft/u joint, torque converter, and transmission mounts. Case housings are covered if damaged by the failure of an internally lubricated part.
Drive Axle group (Front or rear)Drive axle housing including pinion bearings, side carrier bearings, ring and pinion gears, carrier assembly, thrust washers, axles, axle bearings, constant velocity joints, internal transaxle seal, and drive axle housing, if damaged by the failure of an internally lubricated part.
Seals and gasketsSeals and gaskets are covered when replaced in conjunction with a covered failure, or if the “Seals and gaskets Coverage” option has been selected and the covered vehicle has less than 125,000 miles at contract purchase date, failed seals and gaskets for covered components will be replaced. minor loss of fluid or seepage is considered normal and is not considered a failure.
5 plans to cover your used vehicle all including roadside Assistance:
- Powertrain- Classic- Vintage- Estate- reserve
TowingIf your covered vehicle breaks down, we won’t leave you stranded. We’ll arrange to have your car, truck or SuV towed to the nearest qualified repair facility within a 150-mile radius. This service is available 24/7.
Flat Tire ChangeDon’t risk changing a flat yourself—call us. We’ll send a qualified pro to put a spare on your covered vehicle. If your spare won’t work, we’ll provide you with transportation to the nearest tire store for repairs.
emergency Fuel delivery ServiceWhen it comes to emergency fuel, we deliver. Any time you run out of fuel, we’ll arrange for a service provider to deliver two (2) gallons of fuel to your covered vehicle. You are responsible for the cost of the fuel at the time of delivery.
Battery Jump ServiceFew things are more frustrating than a dead battery. If your covered vehicle won’t crank, we’ll arrange for a service provider to assist you and get your vehicle moving again.
Key Lockout ServiceIt’s embarrassing. It’s inconvenient. It’s easily solved with our Key lockout Service. Just call us any time your keys are lost, broken or locked inside your covered vehicle. We’ll send a service provider and pay up to $100 per occurrence to cover the cost of the locksmith service, excluding the cost of replacement keys. You are responsible for replacement keys.
Includes Powertrain coverage
Includes Powertrain & Classic coverage
Vintage
Air–Conditioning groupCompressor, condenser, evaporator, expansion valve, receiver drier, blower motor, and heater control valve.
Electrical groupVoltage regulator, distributor, solenoids, manually operated switches, electronic level control compressor including its sensor and limiter valve, electronic fuel injection sensors and injectors, electronic ignition module, ignition coils, power window motors/regulators, rear window heating elements, power mirror motors, power seat motors, and power lock actuators.
oPTIonAl (for Vintage & Estate)
Enhanced Electrical PackageCoverage is provided for the following factory installed devices if the surcharge has been paid and the option has been marked on your Declaration Page – global positioning system (gPS), electronic control modules, instrument cluster, infrared systems, cruise control servo, proximity pass key and sensor, power antenna motor. This option is only available with a coverage level of Vintage or Estate.
ClassicPowertrain
Power Steering groupSteering gear box, pump assembly, rack and pinion, pitman arm, idler arm, tie rod, control valves, bearings and shafts.
basic Electrical groupAlternator/generator, starter motor, front and rear wiper motors.
rental Car/Substitute TransportationWe know you need a vehicle. That’s why we’ll reimburse you up to $30 a day ($150 maximum) for a rental car any time your covered vehicle is in a repair facility overnight due to a failure of any covered part. Coverage does not apply to time waiting for parts, services or other delays beyond our control or that of the repair facility. An additional $90 of rental coverage applies in the event of a parts delay when an internal repair or replacement is performed on a major component (Engine group, Transmission group, Drive Axle group). Compensation ends the day repairs are completed and you are notified that your car, truck or SuV is ready. reimbursement is only valid if rental is from a licensed car rental agency.
Includes Powertrain, Classic and Vintage coverage
estate
brake groupmaster cylinder, power brake cylinder, vacuum assist booster, hydro boost, disc brake caliper, wheel cylinders, compensating valve, metal brake hydraulic lines and fittings. The following AbS Components are covered: hydraulic control unit, electronic control processor, wheel speed sensors, hydraulic pump/motor assembly, pressure modulator valve, isolation dump valve, and accumulator.
Front/rear Suspension groupupper and lower control arms, control arm shafts and bearings or bushings, upper and lower ball joints, radius arm and bushings, torsion bars and mounts or bushings, stabilizer bars, links and bushings, struts, strut bearing plates, shock absorbers, spindle and spindle support, wheel bearings, and the following variable dampening suspension parts: compressor, control module, actuator, solenoid, height sensor, and mode selector switch.
Cooling groupEngine cooling fan and motor, fan clutch, serpentine belt tensioner, radiator, heater core, water pump, and thermostat.
Seals and gasketsThis coverage option is included for covered components on Vehicles with less than 125,000 miles at contract purchase date. minor loss of fluid or seepage is considered normal and is not considered a failure.
Our Basic Coverage Plan
TermS And ProViSionS
These are general coverage descriptions. Please refer to the
Service Contract for complete terms and provisions.
reservePossibly the industry’s most extensive coverage!
reserve means to set aside or designate higher quality. For that reason, Aul named its finest coverage “The reserve Plan”. The Aul reserve Plan is an exclusionary policy covering all components on your vehicle except for a short list of items not covered, mostly items requiring normal maintenance. A pre-owned vehicle that has 0 – 80,000 miles is eligible for the highest level of protection in the used car industry.
New Vehicle Coverage
Waiver of Benef its
This Extended Service Agreement has been explained to me. I understand the benefits of it and hereby decline to purchase the agreement. I also understand that any and all repairs on my vehicle are my sole responsibility. I further understand that I waive my right to a rental or loaner vehicle.
have earned the trust of drivers, dealers and agents alike by consistently delivering the highest levels of reliable service, the best choice of products, and the financial strength of an industry leader for more than 20 years.
‘The AUL Way’
FiNANciAL SecUriTy
AUL service contracts are backed by an A rated insurance company.
ALL 50 STATeS ANd cANAdA
Select any licensed repair facility and have them give us a call. We’ll take care of the rest.
TowingIf your covered vehicle breaks down, we won’t leave you stranded. We’ll arrange to have your car, truck or SuV towed to the nearest qualified repair facility within a 150-mile radius. This service is available 24/7.
Flat Tire changeDon’t risk changing a flat yourself—call us. We’ll send a qualified pro to put a spare on your covered vehicle. If your spare won’t work, we’ll provide you with transportation to the nearest tire store for repairs.
emergency Fuel delivery ServiceWhen it comes to emergency fuel, we deliver. Any time you run out of fuel, we’ll arrange for a service provider to deliver two (2) gallons of fuel to your covered vehicle. You are responsible for the cost of the fuel at the time of delivery.
Battery Jump ServiceFew things are more frustrating than a dead battery. If your covered vehicle won’t crank, we’ll arrange for a service provider to assist you and get your vehicle moving again.
Key Lockout ServiceIt’s embarrassing. It’s inconvenient. It’s easily solved with our Key lockout Service. Just call us any time your keys are lost, broken or locked inside your covered vehicle. We’ll send a service provider and pay up to $100 per occurrence to cover the cost of the locksmith service, excluding the cost of replacement keys. You are responsible for replacement keys.
TermS ANd ProViSioNS
Pre-owned vehicles with model years current +5 years with less than 50,000 miles
qualify for the AUL New Car program. These are general coverage descriptions.
Please refer to the Service Contract for complete terms and provisions.
InCluDED on All PlAnSreservePossibly the industry’s most extensive coverage!
The Aul reserve Plan provides the greatest level of peace of mind protection our coverage can offer. It covers nearly every component of your vehicle, a comprehensive list that is frankly too long to include here. We invite you to review our contract to understand the few items excluded and see that this is possibly the industry’s most extensive coverage!
our Wrap coverage picks up where your Factory Warranty leaves off, mirroring your Powertrain coverage with Aul reserve coverage.
FACTorY PoWErTrAIn WArrAnTY
Aul Wrap CoverageFACTorY WArrAnTY
Wrap
Basic Electrical Group
Cooling Group
Electrical Group
Engine Group
Drive Axle Group
Front/Rear Suspension Group
Brake Group
Transmission, Transaxle, and Transfer Case (4x4 / AWD)
Power Steering Group
Air-Conditioning GroupSeals & Gaskets
FAcTory PoWerTrAiN WArrANTy Components covered under our manufacturer extended warranty that came with your vehicle. Check with the manufacturer of your vehicle to verify.
AUL WrAP ProgrAm Covers the remaining components of the vehicle giving you comprehensive coverage of a new car again.
AUL Vehicle Service Contractshave earned the trust of drivers,dealers and agents alike byconsistently delivering thehighest levels of reliable service,the best choice of products,and the financial strength of anindustry leader for more than20 years.
TowingIf your covered vehicle breaks down, we won’t leave youstranded. We’ll arrange to have your car, truck or SuV towed tothe nearest qualified repair facility within a 150-mile radius. Thisservice is available 24/7.
Flat Tire changeDon’t risk changing a flat yourself—call us. We’ll send a qualifiedpro to put a spare on your covered vehicle. If your spare won’twork, we’ll provide you with transportation to the nearest tirestore for repairs.
Emergency Fuel delivery ServiceWhen it comes to emergency fuel, we deliver. Any time you runout of fuel, we’ll arrange for a service provider to deliver two (2)gallons of fuel to your covered vehicle. You are responsible forthe cost of the fuel at the time of delivery.
Battery Jump ServiceFew things are more frustrating than a dead battery. If yourcovered vehicle won’t crank, we’ll arrange for a service providerto assist you and get your vehicle moving again.
Key Lockout ServiceIt’s embarrassing. It’s inconvenient. It’s easily solved with ourKey lockout Service. Just call us any time your keys are lost,broken or locked inside your covered vehicle. We’ll send a serviceprovider and pay up to $100 per occurrence to cover the costof the locksmith service, excluding the cost of replacementkeys. You are responsible for replacement keys.
Included on all plans Coverage Plans Available At Your Service
TERMS AND PROVISIONS
No coverage is provided until a 30 day/1000 Mile Waiting period is applied. Vehicle model years greater than 20 years old are not eligible for this program. Pre-owned vehicles with model years current +5 with less than 50,000 miles only qualify for Reserve and Wrap programs (AUL New Car Program). These are general coverage descriptions; please refer to the Service Contract for complete terms and provisions.
FACTORY POWERTRAIN WARRANTY
Basic Electrical Group
Cooling Group
Electrical Group
Engine Group
Drive Axle Group
Front/Rear Suspension Group
Brake Group
Transmission, Transaxle, and Transfer Case (4x4 / AWD)
Power Steering Group
Air-Conditioning GroupSeals & Gaskets
AUL WrAP ProgrAmCovers the remaining components of the vehicle givingyou comprehensive coverage of a new car again.
FAcTory PoWErTrAiN WArrANTyComponents covered under our manufacturer extendedwarranty that came with your vehicle. Check with themanufacturer of your vehicle to verify.
FACTORY WARRANTY AUL Wrap Coverage
Powertrain
Classic
Vintage
Estate
Reserve
Wrap
Engine Group, Engine (Rotary), Turbocharger / Supercharger, Transmission, Transaxle, and Transfer Case (4x4 / AWD), Drive Axle Group (Front or Rear), Seals and Gaskets.
Brake Group, Front/Rear Suspension Group, Cooling Group, Seals and Gaskets.
Reserve means to set aside or designate higher quality. For that reason, it is named of our finest coverage “The Reserve Plan”. The Reserve Plan is an exclusionary policy covering all components on your vehicle except for a short list of items not covered, mostly items requiring normal maintenance. A pre- owned vehicle that has 0 – 80,000 miles is eligible for the highest level of protection in the used car industry.
Our Wrap coverage program picks up where your Factory Warranty leaves off, mirroring your Powertrain coverage with our Reserve coverage.
Power Steering Group, Basic Electrical Group, Rental Car/Substitute Transportation.
Air–Conditioning Group, Electrical Group.
Included BenefitsTowingIf your covered vehicle breaks down, we won’t leave you stranded. We’ll arrange to have your car, truck or SUV towed to the nearest qualified repair facility within a 150-mile radius. This service is available 24/7.
Flat Tire ChangeDon’t risk changing a flat yourself—call us. We’ll send a qualified pro to put a spare on your covered vehicle. If your spare won’t work, we’ll provide you with transportation to the nearest tire store for repairs.
Engine Group, Engine (Rotary), Turbocharger/Supercharger, Transmission, Transaxle, and Transfer Case (4x4 / AWD), Drive Axle Group (Front or Rear), Seals and Gaskets
PowertrainOur Basic Coverage Plan
Power Steering Group, Basic Electrical Group, Rental Car/Substitute Transportation
ClassicIncludes Powertrain Coverage
Air–Conditioning Group, Electrical Group
VintageIncludes Powertrain and Classic Coverage
Brake Group, Front/Rear Suspension Group, Cooling Group, Seals and Gaskets
EstateIncludes Powertrain, Classic and Vintage Coverage
Reserve means to set aside or designate higher quality. For that reason, AUL named its finest coverage “The Reserve Plan”. The AUL Reserve Plan is an exclusionary policy covering all components on your vehicle except for a short list of items not covered, mostly items requiring normal maintenance. A pre-owned vehicle that has 0 – 80,000 miles is eligible for the highest level of protection in the used car industry.
ReservePossibly the industry’s most extensive coverage!
Terms and ProvisionsThese are general coverage descriptions. Please refer to the Service Contract for complete terms and provisions.
Our Wrap coverage program picks up where your Factory Warranty leaves off, mirroring your Powertrain coverage with AUL Reserve coverage.
WrapPossibly the industry’s most extensive coverage!
FACTORY POWERTRAIN WARRANTY
AUL Wrap CoverageFACTORY WARRANTY
Basic Electrical Group
Cooling Group
Electrical Group
Engine Group
Drive Axle Group
Front/Rear Suspension Group
Brake Group
Transmission, Transaxle, and Transfer Case (4x4 / AWD)
Power Steering Group
Air-Conditioning GroupSeals & Gaskets
Emergency Fuel Delivery ServiceWhen it comes to emergency fuel, we deliver. Any time you run out of fuel, we’ll arrange for a service provider to deliver two (2) gallons of fuel to your covered vehicle. You are responsible for the cost of the fuel at the time of delivery.
Battery Jump ServiceFew things are more frustrating than a dead battery. If your covered vehicle won’t crank, we’ll arrange for a service provider to assist you and get your vehicle moving again.
Key Lockout ServiceIt’s embarrassing. It’s inconvenient. It’s easily solved with our Key Lockout Service. Just call us any time your keys are lost, broken or locked inside your covered vehicle. We’ll send a service provider and pay up to $100 per occurrence to cover the cost of the locksmith service, excluding the cost of replacement keys. You are responsible for replacement keys.
