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SUMMER 2008
Tenants Surveyhave your say
Decent Homes
FAQsFocus On
estateenvironment
T h e m a g a z i n e f o r H a r r o w C o u n c i l s t e n a n t s a n d l e a s e h o l d e r s
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Welcome to a bumper editionof Homing In!
The theme of this issue is the estate
environment. Over the past year we have
invested a lot of time and effort in
listening to your views and making often
small changes to your estate that have
made big differences a new play area
on Grange Farm Estate; new fencing at
Stonegrove read all about whats been
achieved and the plans we have for the
coming year in the centre pages.
Looking back over the past year we
have been working hard to deliver good
services to you and have improved our
performance in key areas including rent
collection, getting void properties let
quickly and getting day-to-day repairs
done more quickly. We have received
many letters of praise about Kier and
where we have received complaints wehave worked hard with Kier to sort out
the problems by making changes to the
way we deliver our services.
A new financial year brings changes
to our Resident Services team, as it
evolves into new specialist teams able
to deal with your queries or problems.
This will help to improve our customer
service further and deal with your issues
in a timely and efficient way.I remind you again of the importance
of paying your rent on time. Are you
claiming all the benefits you are entitled
to? Phone your rent recovery team for
advice and assistance.
Id like to say farewell to Councillor
Camilla Bath, who has stepped down as
Portfolio Holder for Housing, and
welcome Councillor Barr y Macleod-
Cullinane as our new Portfolio Holder for
Adults and Housing, who along with his
Cabinet assistants, Councillors Jean
Lammiman and Yogesh Teli, will be
making sure you receive good quality
housing services.
A year-long review of Resident Services is
now complete.
The review looked at how the landlord
service is organised to provide the best
possible service to you. It considered the
many and varied views of residents
expressed through either customer
satisfaction surveys, complaints or
informally at evening meetings etc.
What has been coming through loud
and clear is the need to provide improved
telephone services, access to housing
staff and a customer friendly and timely
response to issues raised.
Taking these views into account the
service has been rearranged into 4
specific service areas, providing a
more focused and specialist approach.
These are:
Anti social behaviour team;
Rent recovery team;
Tenancy management team; and
Community and investment team.
To ensure that we work more efficiently
and effectively in managing our services
we are also investing in new computer
systems.
For information about who your
housing officer is, visit our website at
www.harrow.gov.uk/housingofficer
Do you want to avoid legal action and
possibly eviction by getting help?
Harrow Council is working inpartnership with Harrow CAB to provide
tenants with access to independent
money advice. So, if you have debts
affecting your ability to pay we can
arrange for an advisor to help in the
following ways:
Ensure you have maximised your
income;
Check that you are claiming all the
welfare benefits you are entitled;
Help you to prepare a financial
statement; and
Negotiation of sustainable repaymentsto your creditors.
If you think this service can help
you, contact your Housing Officer on
0208 424 1129/1173/1125 to arrange
a referral for a dedicated appointment.
There are some things you can put
off for another dayPaying your rent
isnt one of themDont delay pick up
the phone.
The Council has successfully evicted a
tenant in Jordan Close because of anti-
social behaviour and rent arrears.
We had received numerous
complaints from local residents about the
tenant causing unacceptable levels of
anti-social behaviour including keeping
dangerous dogs at the property.
After obtaining a Possession Order
from Watford County Court in March
2007 to evict the tenant, the eviction was
finally secured in March 2008 after legal
proceedings and appeals by the tenant.
We would like to thank the local
residents, whose lives were made a
living hell, for all their help and
assistance in securing the eviction.
Harrow Council will not tolerate anti-
social behaviour that blights properties
and affects a whole area. So please
remember you will be in breach of your
tenancy or lease and risk eviction, if you
keep a dog in your flat or maisonette.
If you want to report anti-social
behaviour, please contact the anti-social
behaviour team on 0208-420-9615.
Update on changes to
the Housing Service
Gwyneth Allen
Divisional Director Adults
and Housing Services
2 HOMING IN
Tell us what you think call 020 8424 1717
Rent First!Are you finding it difficult to pay your rent on time?
Anti-Social tenant evicted
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HOMING IN 3
I would like to take this opportunity to
introduce myself to you as your new
Portfolio Holder for Adults and Housing
Services. Over the coming weeks and
months I will be getting to know more
about how we provide services to you
and what the issues are, so that we can
make improvements. I will be working
closely with my two Cabinet Assistants
on this.
The focus of this edition is the estateenvironment. For the many of you living
on estates across the borough, you will
have noticed some of the good work that
has been done to help make your estate
a better and safer place to live, such as
improving parking and garages, play
areas and fencing. More work is
programmed over the coming year so if
your estate has a Tenants and Residents
Association (TRA) and you think there are
improvements to be made, contact either
your TRA or HFTRA with your idea. If you
are not part of a TRA talk to your
Housing Officer who will ensure that you
are consulted about any changes
proposed. An exciting project that is just
starting is the regeneration of Mill Farm
Close estate. Officers are working with
residents of the estate to select a
housing association partner. We will
keep you informed of our progress in
improving the estate for those residents.
A big issue for us in Harrow is that we
have nearly 1,300 families living in
overcrowded conditions whilst waiting for
a suitable home to become available,
whilst we also have people struggling to
live on their own in large houses. This
year we have some dedicated funding to
help people to downsize. See page 10
for more details. You can contact me c/o
Room 102 at the Civic Centre, by phone
on 020-8424-1852 or by email to
Cllr Barry Macleod-Cullinane
Adult Services and
Housing Portfolio Holder
Anti-social tenant
evicted
Have you tried to contact Access
Harrow to report a repair and had
to wait a long time to speak to
an operator?
The Council has reviewed the
numbers of phone calls it gets and at
what times and has identified that really
busy periods are early mornings up to
about 11am and Monday and Tuesdaymornings especially.
We want you get through to us at
Access Harrow on your repairs issues
with as little delay as possible. By
calling later in the morning or during the
afternoon, we should be able to answer
your call more quickly, and get on with
dealing with your repair. Our telephone
number for repairs is 0208 424 1475;
alternatively email Access Harrow [email protected]
Contacting Access
Harrow about a RepairHelp us to Help You
r email [email protected]
It is upsetting knowing that customers are waiting to be answered and
we can't get to the calls fast enough to meet the demand
If calls were spread out over the day it would enable us to provide a more
efficient service
As an advisor it is frustrating, you want to provide the best service you
can to your customers. It is always very busy in the mornings and less
busy in the afternoons
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Keep safewith regular
Gas Safety ChecksAt least 20 people die each year from
carbon monoxide poisoning as a result of
faulty gas fires, central heating boilers,
cookers and other appliances.
We want to keep you safe.
If you smell gas, or suspect there is
a gas escape, you should immediately do
the following:
Open all doors and windows.
Shut off the gas supply at the meter
control valve (if you know where it is).
If gas continues to escape call
National Grid on the Gas Emergency
Freephone Number 0800 111 999.
What does the Council need to do?
Make sure that Council installed
appliances are maintained and that
they are checked for safety within
a 12 month interval;
Keep a record of the safety checks for
at least two years;
Issue tenants with the latest
certificate.
What do you need to do?
Give our partner, Kier Group Harrow,
access to carry out the gas safety
checks;
Keep the appointment but if you cant
please contact Kier on 0208 861
9786 to rearrange;
If you own the appliance, you are
responsible for its maintenance and forits safety checks by a CORGI
registered gas engineer;
For leaseholders Harrow Council has
no legal obligation to undertake gas
safety checks to gas appliances for
leasehold properties so you need to
make your own arrangements with a
CORGI registered gas engineer.
What happens if you dont give access?
If you do not give access to us to
complete the check we will take legal
steps to gain access. If we incur any costs
as a result of this we will recharge you.
For more information about gas safety
checks contact your Housing Officer or
see our website at www.harrow.gov.uk.
Following consultation with tenants in
the last edition of Homing In, new repair
priorities have been introduced from
01 April 2008.
In the last edition of Homing In we
asked all tenants to tell us what they
thought about the new repair priorities
we had proposed. 91% of those who
responded thought the new priorities
were a good idea.
Thank you to everyone who took the
time to respond and for all the
additional comments, including:
Im happy with my repairs.
Whenever I can call them they
come as soon as possible and
they do a good job. I hope it will
continue the same in the future.
Timescale is important but the
quality of the work is vital.
An urgent repair might be urgent
to me but not urgent to you.
How do I know when I phone up
whether I am reporting an urgent
repair or a non-urgent repair?
Thanks to the new priorities,
since 01 April we have seen a
marked decrease in the amount of
time taken to complete a non-urgent
repair, from 16.05 days on average
during 2007/08 to 6.73 days on
average from 15 April to end June
2008. It will take longer to assessthe impact on the number of
emergency and urgent repairs
ordered. We will report back in a
future edition.
More detailed information will also
feature in the revised tenant handbook
and on the website shortly.
New repair priorities
introduced
4 HOMING IN
91%
5%4%
Feedback on repair priorities
New priorities
Priority 1 emergency 24 hours
Priority 2 3 days
Priority 3 7 days
Priority 4 routine 28 days
A good idea
A bad idea
No opinion
Garages to letGarages are currently available to let across the borough. For more information
and prices, contact Doreen Gibbons on 020-8424-1363 or email at
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Housing CapitalProgramme
This year the Council is planning to
undertake almost 16m worth of works
to Council homes and estates.
This ambitious programme includes
proposals to bring all the Councils
homes up to the decent homes standard
by 31 March 2009 (rather than by the
government deadline of 31 March 2010).
Other works include proposals to
undertake, in consultation with local
communities in varying locations, at
least 800,000 of estate improvements.
The intended works include new fencing
and security measures, upgrading
porches, resurfacing roads, re-roofing
sheds, demolishing garage areas,
replacing guttering, new furbishing play
areas and improving lighting to name but
a few of the intended projects.
Other borough-wide projects includeupgrading lifts and warden call system in
some sheltered blocks: an ongoing
programme of digital aerial installations:
drainage works and some community
centre refurbishments.
Details of the full capital programme
will be published on the Councils website.
HOMING IN 5
Decent HomesProgramme
What does thismean for you?
As the decent homes work proceeds,
tenants often have many questions.
Here is a selection of some of the most
frequently asked questions. These and
answers to many other questions will
be published on the Councils web site
at www.harrow.gov.uk.
How do I know if my home is
on the decent homes programme?
You can contact Access Harrow
(Telephone: 020 8424 1475)who have details of the programme.
How do I know what works are
to be done?
If your home is on the 2008/09
programme, you should have received
a letter asking you to contact a
company called Ridge to agree an
appointment for a survey. Once the
Council has considered the survey
results, it will update the provisional
programme held by Access Harrow toshow the final programme for your
home. You will also receive a letter
telling you what works are to be done.
How do I find out when the works
will start?
Kier, the Councils contractor doing
the works, will schedule when they will
be doing the work. Details of who to
contact in Kier will be contained in the
letter you receive from the Council
telling you what works are to be done.
I have aids and adaptations fitted in
my home. Will these be replaced?
Yes, these will be replaced on a like-
for-like basis.
I feel that I need to have some
aids and adaptations fitted. Can
these be included in the decent
homes works?
If an Occupational Therapist
recommends aids and adaptations
these will be incorporated into any
works being undertaken as part
of the decent homes programme.
However, we regret we cannot fast-
track the Occupational Therapists
assessment. You will need toapply to Adult Services, through
the normal procedures for an
assessment. Unfortunately, there
is a waiting list for assessments.
We will delay doing the decent homes
works until after your needs have
been assessed. An alternative maybe
to consider a transfer to a more
suitable property.
Ive fitted a separate shower
cubicle and only need the washhand basin and WC replaced.
Can this be agreed?
The test is if the bathroom is decent
even if replaced by you at your own
expense. A shower cubicle (if of an
appropriate standard) is an acceptable
alternative to a bath. If the shower
cubicle is decent but the wash hand
basin and WC are not, these items
will be replaced.
Can I supply my own tiles?Yes, subject to the type of tiles
provided not being a type that will
cause more work or greater cost than
the ones the Council would have
provided e.g. mosaic tiles
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6 HOMING IN
Tell us what you think call 020 8424 1717
ESTATES GET A DEEP CLEAN
All Council blocks are to get a deep clean
during the Autumn of this year.
In the past residents have been
expected to clean the internal areas of
their blocks. A recent review highlighted
our buildings are in urgent need of
cleansing. Thanks to savings made
from elsewhere in the housing
budget caretaker service operatives
will be able to carry out this much
needed work.
A regular cleaning programme has
also been developed and will continue
through the year. The programme has
been given to all Tenant and Resident
Associations (TRAs) and they will also be
posted on estate notice boards. For
more information or to find out when
your block is due to be cleaned, contact
either your TRA or Estate Services on
020-8420-9409 or [email protected].
IMPROVEMENTS TO GROUNDS
MAINTENANCE UNDERWAY
Residents will shortly see improvements
to our grounds maintenance service
across the borough.
The service started slowly this year
and an improvement plan has now been
agreed to improve the service, including:
Published schedules on estate notice
boards and with TRAs
Better ways of dealing with non-delivery
of the service
Closer monitoring through our estate
services supervisors to ensure the
work is done.
For more information about grounds
maintenance services, see your
notice board or contact either your
TRA or Estate Services on
020-8420-9409 or email
New equipment for younger children has been installed in the Grange Farm
Close play area.
Until early February, the play area had become neglected, with only one set
of dilapidated swings intact. Now the area has been given a new lease of life,
thanks to money secured by the Council from the Big Lottery Fund.
The improvements have delighted residents:
We have waited ten years for this to happen
You have made us so happy
My child looks out of the window and wants to play on OUR play area
This area helps me to amuse myself with basketball, meet other friends
and make new ones.
The good news does not end here; the Housing Department has managed to
secure some further funding, to upgrade the area and resurface pathways
around the play space and to install some equipment for older children too.
New play areaswings into action
Focus on.............
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As one of the key minor estates
improvements projects over the
last financial year, the Council
in partnership with Kier has
installed additional lighting,
replaced garage doors and
given them a fresh coat of
paint. The surrounding areas
have also been improved with
the installation of:
New fencing
A new bin chamber
Boxing in of water taps
New signage and
New bollards.
In addition, overgrown trees have been pruned and a flowerbed has been rebuilt.
By making the environment cleaner, tidier and more attractive, weve noticed a
reduction in graffiti and fly tipping and residents tell us they feel safer walking
through the area.
Garage area gets a
Spruce UpNortholt Road estate looks better than ever nowgarage areas have been improved.
HOMING IN 7
r email [email protected]
Projects included new pathways
and additional low wattage
lighting that have made accesssafer and visibility clearer on our
estates. Combatting anti-social
behaviour has also been high
on the agenda, with installation
of additional lighting, security
doors and fencing. Bollards
were installed to prevent
blocking of roads and we also
created parking bays for use by
disabled badge holders.
For the third year running
Estate Services Supervisors have successfully completed the Minor Estates
Improvement programme on time and within budget and were also able to complete
more projects than originally planned by negotiating cost savings on other schemes.
Estate improvementscontinueEstates are now safer thanks to improvements made
by the Council over the last year.
Before
After
WHATS IN
STORE FOR2008/2009?Prevention of anti-social behaviour and
environmental and Health and Safety
improvements remain high on the
agenda for 2008/09.
The programme includes
refurbishment of other play areas on our
estates, installation of more lighting and
more security doors and fences. We are
also hoping to introduce solar panels on
selected blocks to provide power for
communal lighting. Another key project
currently in development is looking at
using mobile cameras to help combat
anti-social behaviour in problem areas
on estates. This will mean that we can
install cameras at a site and monitor
problems from another location.Many projects will be subject to
consultation with residents on the
estates where works are planned.
For more information contact
Estate Services by email to
or phone 020-8420-9409.
estate environment
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8 HOMING IN
Residents living on Mill Farm Close
Estate in Pinner have seen exciting
proposals from four Housing
Associations who are currently
competing to be selected as the
Councils preferred par tner to
undertake a major regeneration
project on the estate.
Following an options appraisal
and extensive consultation carried
out in 2007 with residents of the
estate, the Councils Cabinet
agreed proposals to improve and
regenerate the estate using the
preferred option of pursuing a stock
transfer to a housing association.
Over half of Mill Farm Closes
households came along to find out
about the plans at two estate
events and ask questions directlyto each association. They were able
to look at proposed designs for the
estate, the timetable for the
regeneration and find out about the
management of the estate once it
is transferred.
Information from these events
will be used to support the final
decision making process. Once an
association has been selected,
Cabinet will be asked to approve
this selection at the October
meeting. Further consultation will
then take place with residents and
the association before a tenant
ballot is held in 2009. The transfer
of the estate to a housing
association can only take place
once a majority of tenants vote
yes in this formal ballot.
For more information on the
regeneration process at Mill FarmClose please contact Nick Caprara
(0208 424 1096) or Alison Pegg
(0208 424 1933).
Mill Farm Close poised
for RegenerationESTATES GET RECYLING!
New recycling bins have been provided
to many of Housings estates including
Whitchurch Ave, Northolt Road and
Pinner Grove.
This now means that most of
Harrow housing residents are now able
to recycle in one of the bins situated on
Council estates across the borough.
For further information about recycling
services for flats contact the Council on
0845 225 2600 or email
Harrow Council has a duty to protect the
public funds it manages. Preventing and
detecting fraud is an important part of
this work. We regularly take part in data
matching exercises to identify fraud and
may use information you provide to us
for this purpose.
We may also share this information
with other bodies responsible for
auditing or administering public funds
for this purpose.
For further information see:
www.harrow.gov.uk/fraud/nfi
Council CombatsFraud
New street lightingfor Harrow
Harrow Council is planning a five-yearprogramme to renew 19,000
streetlights, bollards and signs
across the borough.
The work, due to start in
Spring 2010, will also affect our
Council housing estates. Resident
consultation will start shortly so look
out for more information in the next
edition of Homing In.
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Grove Estate
Residents Association(GERA)
HOMING IN 9
After meetings with interested tenants
and leaseholders and our Resident
Participation Unit, Grove Estate
Residents Association (GERA) was
formed at a general meeting on
23 January 2008. Twelve residents
were voted in to represent the estate
as a committee. Lisa Budd was elected
Chair and Heena Modi was voted in
as secretary.
If you want to find out more
about GERA then please contact your
Housing Officer.
Weald Tenants & Residents Association
(WTRA) is urgently looking for Tenants
and Leaseholders to join their
committee.
We are a very active committee,
discussing problems occurring in this
part of Harrow Weald with
representatives from the Housing
Department, Police and Youth Service.Meetings are normally held
approximately every 6 weeks on a
Wednesday or Thursday evening from
7pm 9pm and are held, at the
present time, in the Good News
Church, Chicheley Road.
Our next meeting will be on
Wednesday, 22nd October 2008.
If you are interested in joining
us please do come along or call
our Chairman, Paddy Lyne, on
0208 428 5388 for further details.
Weald
Tenants &
Residents
Association
(WTRA)
The Harrow Federation of Tenants and
Residents Associations (HFTRA) has
been busy over the last few months
focusing on diversity issues for tenants
and leaseholders. It is keen to
establish a multicultural tenant forum
and has been working hard with the
Council to find ways of encouraging
tenants from all communities to have
a say in how housing services are
provided.
However the HFTRA is going through
a few changes and will hopefully
emerge stronger and better able to
serve the tenants and leaseholders
across the borough. There will be a new
chairperson, secretary and treasurer for
the association and they are looking to
continue to advocate for their
associations and work as the liaison
between the Council and their tenants.
These changes mean that the
current HFTRA officers may not be the
ones to contact in the near future.
For more information about who your
current HFTRA reps are contact the Fed
office on 020-8420-9685/6 or speak
to your housing of ficer.
View from the Fed
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10 HOMING IN
Are you a Council tenant living in a
property that is too big for what you
need? Have you ever considered down-
sizing to something more manageable?
In Harrow, whilst many people are
living in homes that are too big for their
needs, other families are forced to live
in overcrowded conditions because of
the lack of large properties to rent.
This in turn causes a range of
problems from schoolwork suffering to
ill health. In an attempt to address this
problem and encourage tenants who
are currently underoccupying to move,
Harrow has secured government
funding to target improvements to2-bedroom properties including new
flooring and curtains, new kitchens and
bathrooms, removal costs and a
handyman for moving day.
The Council will never force you to
move, but if you answered yes to either
question and would be interested
in moving to one of these properties,
please either contact one of our
housing options officers on
020-8424-1543 for more information.
Alternatively you can register online at
www.locata.org.uk/housingregister.
Council improves
2-beds forunderoccupiers
New homelessnessstrategy agreedThe number of people living in bed and
breakfast and other temporary
accommodation could significantly drop
under new plans unveiled by the Council.
A new action plan to prevent
homelessness and tackle its wider
causes has been drawn up and agreed
by the Councils Cabinet.
The Homelessness Strategy will roll
out from 2008 for the next 5 years and
sets out the Councils plans to tackle the
current high demand for housing and to
develop a wide range of support
programmes for those at risk of
homelessness, particularly young and
vulnerable people. Plans include:
Opening up more opportunities to access
suitable homes within Harrow and also
out of the borough; for example, a
mobility scheme which assists any
household on the housing register to
relocate to an area of their choice; Working with landlords to ensure
private-rented accommodation is a
more desirable option, through the
West London LetStart scheme which
provides advice, support and financial
incentives;
Pursuing a number of other housing
solutions and suppor t packages in
partnership with organisations like the
YMCA, offering, for example,
accommodation and support to youngsingle homeless people.
The new plans aim to build on the
pioneering achievements of the previous
strategy, such as the Sanctuary Scheme
which allows survivors of domestic
violence to remain in their own home, but
also recognises the increasing
challenges that we face of high demand
for affordable housing relative to the
small Council and housing associationstock, the relatively high cost of housing
in Harrow and a lack of suitable land for
development of new affordable homes.
The strategy is available from
www.harrow.gov.uk
Leasehold ServicesIn April we bid farewell to Sally Thompson, our Leasehold Services Manager, who
in her 2 years with Harrow, achieved a lot both for Harrow and for leaseholders.
Wed now like to introduce our new Leasehold Services Manager, Simidele
Adedeji. Simi is keen for Sallys good work to continue and her priorities for the
coming year include:
Continuing to work with and develop the LSG including training on leasehold
legislation and management and conduct of Meetings.
Improving communication with all Leaseholders including invoicing day-to-day
repairs and an introduction of a 'Plain English' lease
Ensuring that service charges are invoiced annually in advance and that
charges made are accurate and transparent
Improving the way we consult with leaseholders and invoice for major works
Piloting post and Pre- inspections on major works on service of Section 20s.
Working with the LSG to ensure that all leaseholders have the opportunity to
input into consultations, to improve service provision
Establishing ward based leaseholder consultation forums regarding major andMinor works and Anti Social Behaviour to encourage Leaseholders to get more
involved in the management of their various Estates.
The next open meeting of the Leasehold Support Group is likely to take
place in November. Leaseholders will receive details shortly.
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If you have ever thought it would be a
good idea to leave the city and settle in
the country or by the sea we might be
able to help!
Seaside and Country Homes have
over 3000 one bedroom flats and
bungalows in a wide range of areas
across England specifically for older
people wishing to move from London.
So if you are:-
Over 60
A Council or housing association
tenant
Want to move to the seaside or
country
Contact one of our Housing Options
Officers for more information on
020-8424-1543.
Remember, if you are moving to a
smaller property, we pay you 1,500 for
each bedroom you give up and arrange
your removals.
A Place by
the Sea
HOMING IN 11
This autumn, tenants and leaseholders
will be asked their views about the
quality of housing services they receive.
It is important that the Council gets
feedback from residents to show where
were doing well and where to target
improvements. To get this information
the Council are commissioning a
research company to carry out a postal
survey to a random sample of tenants
and to all leaseholders.
We want to provide you with the best
value for money services possible, whilst
also ensuring that they are tailored to
meet your needs. So, if you do receive a
survey through the post, please spare
a few minutes to complete it and return
it using the envelope provided.
Completing Decent Homes works to 1357 properties. We plan to complete the
programme by April 2009, which is one year ahead of the target set by central
government.
Collecting 97.4% (20.6m) of all tenants rent and arrears owed to us, which is
an improvement on the previous year (96.6% in 2006/7). This year, we plan to
increase this further to 98.5% with our newly structured rent team.
Reducing the average time it takes us to relet a Council property from 33 days
to 23 days. This is a huge improvement and means that we are maximising the
use of our stock, by providing homes for people in the shortest time possible.
Were working hard to make improvements in the following areas:
Housing repairs we want to increase the proportion of urgent repairs we
complete within government time limits, and reduce the time it takes us to
complete non-urgent repairs.
Homelessness were reviewing the way we prevent and manage
homelessness. One of our aims is to reduce the time homeless families have
to spend in Bed and Breakfast accommodation.
For more information about housing performance, contact Marzuki Haji on
020-8424-7538 or email [email protected]
How did we performin 2007/8?Weve made a lot of progress over the past year, including:
Tenant and
Leaseholder SurveyHave your say
8/14/2019 Homing in feat. article re formation of GERA
12/12
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For a copy of this magazine (in English) in large print, Braille,
or on tape, please call:
Telephone:
020 8424 1717
Textphone:
020 8420 9658Homing In is printed by Annodata Print Services
It is published by: Housing Services, Harrow Council, PO Box 65, Harrow, HA1 2XG.
Tel: 020 8424 1717, Fax: 020 8424 1610, www.harrow.gov.uk email [email protected]
