Kiosk Demo/ Q&AJune 21, 2011

Melissa DeDekkerHealth Information Management

Agenda

Goals Project - Phases Process Changes Benefits – Current and Future Lunch Question and Answer Period

Goals

Maintaining excellent care Meeting heavier demand in a growing

community Leveraging innovation Convenient choice for patients

Project Phases

Form project team: Hospital and PatientWay Assess current processes, plan new online

pre-registration and kiosk Engage doctor’s offices and volunteers Trial mock patients in test environment,

follow-up survey Pilot one surgeon’s OR patients for 1 month Ongoing evaluation, adjustments as needed Roll out to OR’s in phases

Process Changes

Pre-Registration ProcessKemptville District Hospital

NowBefore

On-site Kiosk Check-In Insert OHIP card Patient confirms demographics and appointment If correct, proceed to OR If incorrect, proceed to Patient Welcome Centre

Benefits – Current and Future Staff Satisfaction – on-line versus phone call

Save 10 – 15 min/patient for booking process Email consent = no call for instructions Improved data accuracy

Patient Satisfaction Convenience of pre-registering on-line Printable instruction list to better prepare for surgery

Age Range of Users

Percentage of Pre-Registration

Pilot:

1 Surgeon

May 19 - added other surgeons: 10% for newly added surgeons

ROI - Estimated Savings

Lessons Learned

Engage IT up front – crippled without them Resources are available to put it all together

and follow it through Test Communicate Measuring Training staff on new processes Follow through

Break for Lunch

Lunch is outside the door Grab your lunch, come back in Q & A

Thank You

Melissa DeDekker

Health Information Management Professional

Kemptville District Hospital

613-258-6133, ext 205

mdedekker@kdh.on.ca