Kiosk Demo/ Q&AJune 21, 2011
Melissa DeDekkerHealth Information Management
Agenda
Goals Project - Phases Process Changes Benefits – Current and Future Lunch Question and Answer Period
Goals
Maintaining excellent care Meeting heavier demand in a growing
community Leveraging innovation Convenient choice for patients
Project Phases
Form project team: Hospital and PatientWay Assess current processes, plan new online
pre-registration and kiosk Engage doctor’s offices and volunteers Trial mock patients in test environment,
follow-up survey Pilot one surgeon’s OR patients for 1 month Ongoing evaluation, adjustments as needed Roll out to OR’s in phases
Process Changes
Pre-Registration ProcessKemptville District Hospital
NowBefore
On-site Kiosk Check-In Insert OHIP card Patient confirms demographics and appointment If correct, proceed to OR If incorrect, proceed to Patient Welcome Centre
Benefits – Current and Future Staff Satisfaction – on-line versus phone call
Save 10 – 15 min/patient for booking process Email consent = no call for instructions Improved data accuracy
Patient Satisfaction Convenience of pre-registering on-line Printable instruction list to better prepare for surgery
Age Range of Users
Percentage of Pre-Registration
Pilot:
1 Surgeon
May 19 - added other surgeons: 10% for newly added surgeons
ROI - Estimated Savings
Lessons Learned
Engage IT up front – crippled without them Resources are available to put it all together
and follow it through Test Communicate Measuring Training staff on new processes Follow through
Break for Lunch
Lunch is outside the door Grab your lunch, come back in Q & A
Thank You
Melissa DeDekker
Health Information Management Professional
Kemptville District Hospital
613-258-6133, ext 205
