Date post: | 02-Jan-2016 |
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Hosted Voice Improvements
2© EarthLink, Inc.Proprietary and Confidential
Front End Ordering - Easier to Order and Upsell
Provisioning - Get Paid Faster
Training and Care - Enhance Customer Experience
Announcing Mobile Communicator
• Make product stickier for existing customers
• Quality of Service controls on WIFI and Cellular
• Make any Mobile Device a Business Line• View and Click to Dial your Company Contacts• Maintain a single Voicemail box with Unified Messaging• Manage call routing and preferences from any PC or MAC• Always be a local call away from your office
We also support Mobile Device Management and End Point Management
Available with any Premium or Remote Worker Seat
eBook & Business Impact Analysis ToolComing Soon!
4
Not Just Another TCO Tool!
• Publication of an eBook focused on driving revenue and productivity through cloud-based voice services
• Development of an online Business
Impact Analysis Tool with questions that generate a business output report
eBook & Business Impact Analysis Tool
5© EarthLink, Inc.
• Internal version for additional analysis
• Full output of reports on Savings,
Productivity and Efficiencies gains!
eBook & Business Impact Analysis Tool
6© EarthLink, Inc.
• Internal version for additional analysis
• Full output of reports on Savings,
Productivity and Efficiencies gains!
Coming Soon!
Hosted Contact Center
Standard•Skill-based routing
•Recording•Basic reports
Premium• Social Media•Multi-channel• Screen pops
Platinum•CTI•Work Force Mgmt.•CRM Integration
Polycom VVX – Ethernet Business Media Phones
• Targeted for phone intensive organizations/call centers
• Enhanced ACD• Network based solution• Enables virtual agents• Three agent types
Resources & Updated Collateral
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Hosted Voice Resource Center Mobile Communicator Guides and Video Tutorialshttp://www.earthlinkbusiness.com/voice/hosted-pbx-resource-center.xea
Updated on Partner PortalIncludes Pitch Deck, Win Sheet, Spec Sheet, Brochurehttp://www.earthlinkbusiness.com/collateral.xea
myLink Portalhttps://mylink.earthlinkbusiness.com/web/guest
Questions?Contact your Channel Manager or Agent Support